MCI Customer Service

WARNING: DO NOT USE MCI

MCI is completely MESSED UP

1) MCI ended our landline service as of midnight Dec 31

MCI sent letters saying that MCI was no longer handling landline service here.

2) I called before Dec 31 and was told our service was being canceled and I would receive the last bill in January.

3) In January I received a bill, and it was paid with autopay.

4) In February I received a bill and I called.

MCI records did NOT show our account as Canceled -- even though MCI was the ONE WHO CANCELED IT!

5) I straightened it out with the guy an the phone and he told me I would receive a final accounting in March -- that would credit us back for the false charges for January and February 2024 --- when we had NO service ?

6) NOW we have received a bill that does NOT ACKNOWLEDGE AT ALL that our account was closed as of Dec 31

It wants us to pay for January, February and March - when our MCI line was canceled
?

I went to the "cashier on duty" lane when I left the parking lot of MCI. He looked at me like I was an idiot when I went to pay him for my parking. He then told me to back up and pay at the machine. Please tell me, what is it that the cashier on duty actually does? Cashier on duty to me means a payment will be accepted by that individual. Get your stuff together MCI! Your customer service at the "Cashier on Duty" exit lanes has significant room for improvement.

Yesterday, I booked an phone appointment at 9.00am and was told I will get a call with in 2 hours and the call never came. This morning I called and inquired about yesterday's appointment and the receptionist told that there was no appointment made yesterday.
It was very disappointing.

My MCI lanline has been dead sins March 4th. I called repair took 25 minutes to get through on my cell phone. Here it is March 6th and my home lan line is still dead. No service tech has shown up to check outside box. and still no phone service. Will they still charge for the dates I had no service. I'm on my way to ATT

Today is 1/5/15, and approx. one month ago my phone # of 42 years, , was erroneously taken by Time Warner, when I asked them to see if they could bundle my lines. When their technician arrived he advised me not to do it. BUT, the phone # was already taken from MCI. MCI could not re-capture the number, so I agreed to take the number 323-650-0052. There is an account for 323-650-0052, but no dial tone. NO DIAL TONE FOR ALMOST ONE MONTH!. An operator in the Philipines, or Thailand, or somewhere in the world (with an american name), promised that a technician would come to my home this Sunday (1/4/15) between 8:00 and 12:00. Someone came like you came, NOT! I am so fed-up and frustrated! If I don't hear back today, I will call another provider, and I WILLNOT pay one cent to your disorganized, unsponsive, company. Waiting for a reply........

Got a charge for my residential phone line from Verizon on my Master Card. It actually was from MCI but I was never notified by MCI that the charge was going to be listed as coming from Verizon. As a result I thought it was a fraudulent charge and canceled my Master Card.I then had to spend an afternoon updating all the auto pay features on my new Master Card. Inexcusable that MCI did not notify me of the change in their billing name. My guess is that a lot of people are are going to be inconvenienced by this (as I was). I typically don't complain to companies but I made an exception this time.

Im a Brand New Customer of who stayed home from work 2 days!! Earlier in the week I got a call from a guy who spoke very little English & The only thing I could half understand was Someone will be at your house on Friday. Therefor I STAYED HOME ALL DAY. Around 2 I called MCI the woman said no worries YOU DONT NEED TO BE HOME they will turn phone on the outside of building. I called back 5 only to be told give it 24 hours. Now its Monday I called back to woman told me service guy will be at my & fix problem STAY HOME 9-6. Now its 5:30 & AT&T guy shows up and said HE CANT FIX he will call MCI I ask why did you come. He explain the ppl at MCI told him to come fix phone??? WHY WOULD AT&T come instead of MCI I NEVER CALLED AT&T..... NOW THATS 2 DAYS OFF WORK!!!! WHO CAN TAKE OF 2 DAYS FOR PHONE SERVICE?? NOT ME & THE PHONE STILL DOES NOT WORK. UGH This is Not starting off good and now im starting to wonder if I made a BAD decision picking MCI or Under Cover AT&T??

I had my 800 number for years. As corporate decided to add a $10 monthly fee to the service forced me to cancel my account but, what I thought was disjust is that your notice to your customers was posted on the invoice that I never read, a seprate letter should have been sent to all customers notifing them of the $10 monthly fee.



You do have a right to run your business your way however, a seprate letter should have been issued as notification to your customers.



I expect a refund or and adjustment on my account since you started with the service fee, I should start a nationwide lawsuit because I feel that you screwed your loyal customers.



Philip Balestriere

CLOSED Saturday&Sunday

I just purchased an AEGIS RS 11th gen Win 11 ......
I've been setting up all the software for several days now and I AM IMPRESSED!
according to these comments service sux .... hopefully it continues to run excellant as it has so far and I don't need service ..... wonderful computer so far!