MSI Customer Service Complaints - page 4

tech support is a joke. not paying for information on a product that i purchased. might as well get taken by the person who's gonna fix it anyway. why do they even have tech support? i got my product as a gift years ago so since it's not new i can't register it for support. i'll never ever ever ever ever ever buy or recommend one of there products ever again. All bad reviews from me from here on out!

I contacted msi service center and for the first 10 tries no one picked up and when they did they gave me a number for a local service non - authorized msi repair guy @ yeah I know WTF. I sent out a mail to the customer care and luckily got a response asking for the model number and invoice . well that's the last I ever heard of them for a week even after continuous emails . finally I got a call from one of the representatives asking to forward a few attached documents in the trail mail and said that they are claiming its customer induced damage. lol . FYI my laptops battery has swollen up due to which my laptop had a big bulge at the bottom . they are claiming this because my laptops still under warranty . But here's the best part ,after that call I haven't heard from them since. this is the best customer service ever .

The worst customer service ever.

I will never, ever buy anything from this company again even though they do have good equip.
They are not the only company with good stuff in if they do not know how to treat their clients who are spending loads of money in their shop they will never see them again. Definitely not me.

If you have time to read explanation why this low rate:

Firstly we have been trying to reach them over the phone than sending emails on website which did not went through than we called again an the guy (first time speaking to human being) send our note about faulty item to the wrong MSI email address (?!??! very competent staff...) Then we used the website contact form again and describe what is wrong (damage could not have been made by user) and what they can do about it and after 2 weeks of trying to get to them, finally we got email response that they will take the computer and they prefer it to be packed in original box as they don't provide any package (Of course. I do keep all the boxes of equp I am buying... I mean all of them. I have special container reserved for them boxes just in case...) They wrote that they may keep the computer for a month and if nothing is wrong with it as we suspect than they will charge us... its like I do love to get rid of my very expensive and precious computer for a month during Christmas time for no reason, yes. Just to have fun. This is my hobby... I paid so much money for stuff to than pretend that its broken and give it away. God sake... I dont know what kind of moroons are working there and who made those ambelivible rules of how to treat customer but If I would know how thing can go with silly thing I would never go for this company.

FYI We did try to find out what is wrong with it and maybe there is simple solution but there is no other tech support they can provide apart from this...



I DO NOT RECOMMEND TO BUY ANYTHING FROM MSI if you do want to have piece of mind in a case where something is faulty.

My name is Ivan Sharma and I am an Indian Customer of MSI. I am ought to mail you because nobody helps me here.





My problem is that, My Graphics Card was suddenly stopped working, about 3 months ago. But it was the latest part in my computer. So I was failed to track it. And your service center in India (Aforeserve.com), they guys help me out to find my faulty part. I am very thankful to them.



But Now what happens, As you see in attached images, I got my Credit Note on Oct 28 2015. But nobody tells me "what do i do with this paper". On Nov 20 2015, I called to Mr Gaurav (Aforeserve.com) and i got my answer. Then I called to your Authorized dealer in India SMC International (ACRO ENGINEERING COMPANY) to conform my request. They told me please visit our store with CN and we deliver you a new replaced card. When I visited there what I am watching, they are not having the same card and forcing me to take a new one. And giving me a offer "Please bring us your retail invoice and we will deduct the same amount from your new purchase".



I just came back that day, and requesting them to arrange my Nvidia GT 740 2GB as soon as possible. They assure me that as the product arrives they just courier me the same. But today I called them again. First they refused that they doesn't having the same Graphics Card. And again giving me the way to buy a new one. But Now its already more than one month, I waited for my graphics card. So I requested him to give my money back.



Now watch the reaction " Sir please wait a second........ please do come on Monday we are having your graphics card. Please bring your CN with you." Now this is Not Acceptable. I requesting him again to give me my money back then his reply is " We are not giving you the complete amount of your bill because now a time this card is having no value"



We got more than 2 lakhs of loss in our accounts. Please tell me who is taking responsibility for this - MSI or The dealer. Because I bought any product on behalf of Brand name, Not on dealer's name.



I dont want my graphics card back. I need my money back as per my billing amount not as current value of card. If MSI will stop the manufacturing of this card after 2 years. That means I got nothing as my refund, If i got my device faulty again.



I am requesting you,Please Help Me to send this mail to any higher authority in the world. I have no way out of this now. And i dont want any products of MSI now onwards. PLEASE FORWARD THIS MAIL TO HIGHER AUTHORITY GLOBAL. I NEED EVERY CLARIFICATION.

I have a msi 970a g46, it worked WONDERFULLY with my amd fx8320.used and loved it. then, one magical day, it stopped booting, period. just a black screen.so, I took it a part and tested, and since it was still under warranty, I sent both the processor AND mobo to the respective makers.the4 processor was replaced with a fx8350 BRAND NEW. The mobo? Took A MONTH to come back,why? I dunno, but it got there 3 days after I sent it, and simply sat there I suppose.And...when I got it? The mobo works...but the ONBOARD SOUND DOES NOT...wtf?I BOUGHT THE MOBO BECAUSE OF THE SOUND CARD After waiting and being without my MAIN computer for almost TWO MONTHS, I decided NOT to rma it again...and instead...will simply buy another better board from a better manufacturer. This is silly.

Purchase MSI GS70 Stealth Pro-099 Gaming Laptops from Power Notebook March 16, 2015. Paid for laptop to be downgraded from Windows 8.1 to Windows 7 Professional. Laptop delivered on 3/26/15. Upon opening the box contacted PowerNotebook and complained that the entire keyboard did not work properly. Sent PowerNotebook email copy of letter being typed to proved the keyboard was malfunctioning. PoweNotebook indicated that RNA had to come from MSI at their request. After numerous complaints, RNA was forwarded to me by PowerNotebook. I paid for the MSI Notebook to be returned to PowerNotebook to be fixed. Took one month for Notebook to be returned to me. Upon receipt, noted the MSI notebook was Windows 8 not 8.1 downgraded to Windowns 7 Professional. All software had been removed except
Windows 8 operating system. Please note I paid for Windows 8.1 and received Windows 8. To add insult to injury Donal Cartin told me I "should have backed up my software" and operating system. He stated it was my responsibility to put Window 7 professional back on laptop. I was informed MSI changed out the keyboard not my software/ I received a second RNA number to return laptop and have Windows 7 restored and fixe malfunctioning keyboard. I realized fraud had taken place when I received Windows 8 and email PowerNotebook to keep the Notebook. I disputed the charges and PowerNotebook sent in a refund to credit card company. However, on 10/02/15, PowerNotebook charged my VISA card for $1,154. THIS IS FRAUD. An email from Charlotte Stratton (Owner of PowerNotebook) states the charge was a "mistake". However, to date she has not reversed this charge. I've asked Chase VISA executive office to proceed as fraudulent charges. I would rate PowerNotebook service as very poor. It is difficult for me to access MSI notebook without a functioning keyboard but I would not recommend anyone purchased MSI from PowerNotebook. Having no access to continuous problems from MSI vendeor (Power Notebook) and no access to MSI to have my view known, I would not purchase another MSI notebook My credit card number has been changed to prevent Power Notebook from continuing fraudulent charges on my card.

I was happy with the laptop. The same is not said for "their" repair service.

They use a third party to do their repairs (in the UK at least) and they quote a ridiculous number of days for repairs (14 minimum, 21 maximum). Working days. In perspective that's the same as saying I give my laptop on the 1st. Earliest I get it back is the 22nd.

Note to self: Just pay the extra £100 or so next time and buy laptops from proper companies (Dell sent someone to my house to replace a fan, motherboard and RAM...).

I am so extremely disappointed MSI and theirproducts.

12 months ago i spent a large sum of money on a 'high end' GT60 laptop, only to have the screen fail within a short period of time.

I contacted MSI and despite a bit of stuffing around theyreplaced my screen under warranty and I was still satisfied and happy with the laptop and the company.

Fastforward another few months to now. The screen failed yet again for no reason, so i contact support thinking I wont have any issues again but boy was i wrong!!! I was responded to with blame, being told that the damage was due to me twisting the panel and there being "no other reason for an LCD to fail". NO OTHER REASON? Are they serious? Just disregarded the fact I already had a claim in the past for the same reason...

So now these jokers expect me to pay $480 to fix a screen that has genuinely failed under warranty AGAIN. THEIR FAULTY PRODUCT and they expect ME to pay for it? I can no longer support their brand. I can no longer spread the word of how satisfied I have been, and all i can do now is tell everyone how terrible their product is and my experiences with them are. This is pathetic. $2k on a laptop and it doesn't even work like it should. How can anyone treat a customer like this when their product failed twice within a 1 year warranty period and they still want to wash their hands of it?

Never again MSI. Never again.

Bought an MSI laptop though amazon.. no issues there.
AC adapter died about 15 months later, called the number listed on their website which told me to call another number, which told me to call a third number to finally get routed to someones desk who wasn't there.
Next day I finally got through to him, he told me to go to their website and order it there.. No information about the actual AC adapter output, bought on his word it was the right one. Paid $25 for 3 day shipping. 5 days later (3 business days later) it hasn't even shipped. Have been attempting to call sales to find out where it is and keep getting voicemail.
Worse customer service I've ever dealt with.

Have had nothing but frustrating and unsatisfactory encounters with MSI support. the 27" AIO unit I purchased has had an ongoing series of problems with the AMD graphics card, a failed HD (not even seven months old) and the latest fiasco is MSI said the machine was Win 10 compliant but after upgrading, the AMD graphics card isn't recognized. Two series of patches over three weeks and the problem is still unresolved with the latest word being that it will take "several weeks" more for a solution.

So now I have a $2k+ machine running on the integrated Intel graphics chip so using Adobe Creative Suite is entirely out of the question.

MSI refuses to replace the machine or offer a fair market value refund (not even asking for full retail price prifund) because that's "ridiculous" but it is apparently just fine to expect the user to go without use of a primary component for months at a time due to a problem they created but can't seem to fix.

Okay so i can say that im actually very pleased with the quality of products(ik ik im the only one). Ive had my GT70 for alittle under 3 years and it has until very recently given me 0 problems and excellent performance. A few weeks ago it started to overheat, freeze up, and then die on me. Internal fan is no longer blowing air out, hence graphics card overheating...not awesome. Have attempted to contact msi about possible repairs, and well what a waste of time. As of now i have sent 4 emails and received 0 replies. Called several times and have just been given a run around. Because of this experience i will never purchase their products again, which i believe is truly a shame as the product has given me years of loyal perfect service. But after this...never again.

While manufacturing decent hardware, the customer service is atrocious. No support for windows 10, wild guesses in place of concrete advise- constant attempts to refer away to Microsoft or the place of purchase.

Their products are innovative (GS30: notebook with external GPU) but the service is horrible. They make you fill out a long form before accepting any support questions. Then they suggest to downgrade the BIOS but it takes days before they provide that BIOS version (their actually technical expertise seems to be only in Taiwan). Then they suggest the problem is an incompatibility with the graphic card and blame it on its manufacturer. After obtaining an MSI graphic card and the problem still being present they tell you, you have to send it in, but it can take 12 days + shipping and you have to pay for the shipping to them. Most their agents are extremely rude. When one request to report the inappropriate service to a supervisor, this is denied. Then you discover that the problem is caused by a bent pin in the docking mechanism (NOTE: not a user installed piece!) and they say that it is a "physical damage" and not covered by warranty. TLDR: Nice product, but horrible service. Never buy MSI!

I cannot believe how cheap the parts are in my MSI gaming notebook, how there is no response to repeated failures, no updates or help with windows 10. These machines for the price you pay are just rubbish spend a bit more and get something better.

Recently ordered a motherboard that had bent pins out of the box, of course this isn't covered with manufacturers usually. They wanted to say it isn't possible and that its the users fault(mine). What a joke that was to me as I did not even get to install a cpu as I noticed the bent pins right out of an unopened box. Luckily it was covered under return policy through amazon! Also had a problem when I ordered a new msi 970 gpu that had missing parts in the box(6 to 8 pin psu connector). Once again Msi on that order wanted to charge me 12 dollars for a simple part that should have been in the box to begin with. I wouldn't never ever go with this company again, I was on a budget build and should have stuck with Asus for the mobo brand and EVGA for the gpu. Completely horrid, I cant imagine the nightmares I will encounter if these newer parts from them ever fail within the warranty period! Some advice to others if you buy online, go with a online retailer that has an easy no questions asked return policy on new purchases that have problems out of the box!

MSI has the worst support I've ever experienced. I have an MSI GT70 2PC Dominator, and My GPU stopped being recognized by the device manager, the keyboard lighting stopped working, and the wifi card stopped being recognized as well. MSI has been taking forever, and took 2 weeks (today) to tell me my keyboard was damaged by liquid. I NEVER had liquid near that machine. What kind of moron puts a drink next to a 1400$ computer? I sure wouldn't. I had to pay 175$ for the damn keyboard repair. Keep in mind that a high end mechanical keyboard is around the same price. MSI support is terrible, and I will never buy from them again.

Purchased Apache Pro-012 (about 1300 USD). When I received it there was a piece of the plastic casing around the battery that had been cracked off. I first called the retailer that I had purchased it from (Newegg) they had referred me to MSI because it should be covered by the warranty and gave me a credit for attempting to contact the manufacturer for replacement.

I talked to 3 different people at MSI. One guy told me it wasn't covered in the warranty (how could a damaged product out of the box not be replaced? how would it be my fault?). I later called again and was told to register my warranty online, so I called back again later.

On my third and final call, I got another guy who said it wasn't covered and that they wouldn't ship me a new battery. I said to him, 'I work in retail and I can tell you how this is going to work. This laptop is still within the retailers return policy, which means if I return it, you will get it back and refurbish it and then sell it as a loss. Either way you want to do this, I will end up with a laptop that does not have imperfections, that is not what I paid for.'

They decided to send me a new battery, but I had to ship them mine first. It sat at a warehouse for about a week I believe (I followed the RMA tracker but it has been some time since I had this issue), then it was being 'prepared' for another week, by the time all was said and done it was about a month before I got another laptop battery.

I will NEVER purchase another product from this company again. What a horrible experience.

Very frustrated. Trying to get help setting up a new system with the latest MSI motherboard and expensive MSI graphic card. Cannot register products unless I provide a second serial number!!! (one is not enough !) which does not exist or I cannot find. MSI Help Desk software which should pick up such small details from the hardware wants me to enter these numbers manually by myself!!!
How could I do that when I do not know what a second serial number is?
When the system is not up and running how could I scan and send a proof of purchase? When you seek help and drivers registration is another issue. In fact I am tempted to pack the two items and send them back as unfit and not working. ADVICE: Wake up MSI support team and imagine what a frustrated system builders need at assembly time if you can imagine that....

Bought a MSI GT60 laptop (aroung 1500$), still have 4 months of warranty, but NO ONE answer when I call them. No reply at all. I sent an email, left a voicemail, I've been calling for 1.5 month : no answer at all.

I won't buy any MSI products anymore.

Worst technical support I have ever experienced. I would must rather just talk to the wall next to me to figure out what I am suppose to do

Bought a Z97 Gaming 5 motherboard that came out of the box with 8-12 bent CPU pins, Fry's says it's the manufacture's responsibility, MSI says it's the store's responsibility. MSI refuses to replace or refund their defective part.

MSI GT72 Dominator Pro - predominately used for gaming but also some work from home.

1. Catastrophic hard drive failure after 90 days of purchase - entirely unacceptable.

2. $2,500 for a computer that was back ordered and took longer to arrive than it functioned - unacceptable.

3. Called service center in California - after enduring a three minute voice intro and being placed on hold for five more minutes was disconnected twice. I spoke to a real person on the third call. Unacceptable.

4. The person I spoke to was polite and sympathetic but provided no actual technical advice. Unacceptable.

5. The only solution was to ship my computer to their office at my expense where they promised to replace my hard drive and mail the unit back. The turn-around time is estimated at six weeks. No other repair, replacement or service options offered or available. Unacceptable.

6. After reading other comments on this site, I anticipate the experience to only get worse. Having bought other products that lasted years without trouble (8 for a Compaq and 6 for a Sony) I failed to research customer service and tech support to the degree I did for product performance - I regret that. This lesson learned has cost me almost $40/ day in "rental" fees.

MSI website is the most blotted useless website I have ever see. Why don't post the simple specs on the processor for your laptops?
Who ever is the sales add rep for this company should be fired.

Great computer if it's working - my HD broke after 5 weeks and ever since then horrible tech support and quality of service:

1. HD total failure after 5 weeks of usage!!!
2. Created RMA# NR15013496 and sent the computer to have HD replacement.
3. The computer sent back after 3 weeks - installation included new HD with Windows 8 (not 8.1) and the Windows is NOT ACTIVATED
4. After several talks with technical support another RMA created to get set of recovery discs so I can install the correct Windows 8.1 full activated and manage to recover my image.
5. WINDOWS 7 RECOVERY DISCS WERE SENT!!!

Now, with me backing up and imaging all, I do need the original Windows 8.1, so - Seriously???

I'm really frustrated with the MSI service . My case ID : 99057. I have submitted my system to the service center on 28/04/2015. My system age is not even 1 month before i submit to the warranty. But until today i have to chase for the service and no proper update. Here I need a proper compensation for my disappointment . I need the whole new unit to be replaced as the system does not exceed mopre then three week.