Marshalls Customer Service Complaints - page 3

My local Marshalls did not accept tagged new items for credit because there said there is a limit on how long ago the purchase was. I do not see this in their written policy.

Woman very rude at Marshall's. Older middle aged woman refused to hold the last blue herring for my 78 yr old mom. Not very nice on the phone. When I find out her name I will let u know. No customer service skills

With covid19 been a huge risk I yet again purchased nail polishes that have been opened putting cross contamination at risk. There is no colour swab for people to see the colours and most beauty products are opened as well. Also had to wait far to long in the que with only one teller serving.

With stores being closed, are returns still subject to the 30-day time period restriction? Just curious, as it looks like I missed the last day stores were open.

I'm very relieved you are taking your employees' health into consideration during this time. Be well.

Tried to return some makeup items that didn't work out for me and they wouldn't let me exchange them or return them. Two of the items smelled terrible. They should really put a sign that says it's final sale.

Very disrespectful treatment of new employees management yelled at employee on regular basis for no reason. Employees were young and rude to each other on the floor in front of customers. Managers hide in there offices so they don't have to deal with the toxic people they hired.

I returned an item I had lost the receipt to. The associate wrote my name on the card where they were going to give me store credit. She even wrote my name wrong. I don't understand this policy. If it is a matter of customers returning a high volume of items, then do it for them. Since they take our ID and note it, they should know that I have not returned any items there. It's just a stupid policy.

I returned some things last night 2 TJ Maxx with the gift receipt in which they gave me a merchandise credit with my name on it and I was told only I could use it I think this is the stupidest policy I've ever seen I wanted to send my daughter the gift card which I did not receive so that she could buy her some school clothes. They would not let me buy a gift card with their merchandise credit. Needless to say I walked out with the $300 merchandise credit that I will probably never use TJ Maxx you need to revise your return policy!!!!!! I have been a long-time customer of Marshalls and TJ Maxx but will probably now never shop there again!!!!!!

Just returned cosmetic item that I was allergic to. Was told they didnt take back these types of items. I see no signage in store that says they won't take back cosmetic items. I had the packaging and receipt. In the end they did let me exchange the item. They need better signage or to have that put in their receipts.

I agree. They now have a horrible return policy. Be careful BEFORE you buy something there.

January 6,2020. Today I tried to return a pair of shoes that was a gift but didn't have a gift receipt or tag on it. I work in retail as a manager and before I visit the store I called and asked about the refund policy because I didn't have a tag or receipt.The associate stated that I can return item without the receipt or tag and get a store credit, which would have been fine. But it didn't happen because I got there they said no.I have my bank statement for the day I purchased the shoes. All I wanted to do is make an even exchange. My point is that all associate and mangers should know the store policy on refunded.Don't tell me you can but when I get there, someone else so no.

I tried to return something which I bought on December 27 th with receipt today ( I had the things with tag., didn't even use it ). They denied it . I asked for store gift card . They denied that too . I am regular customer . I am not going back ther ever again .

Horrible return policy. Will never shop there. I got a belt as a gift but it was the wrong size. I was trying to exchange for the exact same belt just a different size. But because I didn't have the receipt or the tag on it that said Marshall's they wouldn't take it. Even though I told them multiple times it was a gift. Horrible customer service.

I purchased a few of the activewear pants on or about October 20, 2019. A pair of the pants with are coming apart. Each side has leather with zippers on them and they are coming apart at the seam. I went to take them back today, but I was told by the clerk that without a receipt or the tags they could not be returned. I told her that I have the card that I purchased them, but she said they still would not do it because their system doesn't work like that. I then asked for the manager. She said that if they had other pants with the same name brand I could do an exchange. They checked but said because that particular brand was not out there they could not do it. I did not expect the pants to come apart at the seams, so I did not keep the tags. I spent just about $50 on that same visit.

I ordered products from Marshall online on 12/11/19 and received the package in three days. One of the item was not in the package which was a gift I planned to give my family as a Christmas gift. I called the representative on 12/16, who told me I had to wait till 12/24. There is positive deliver separately which was not true. According to the receipt there are all in one package. I called on 12/27, got the same answer which couldn't help me to get my stuff back. I feel so disappointed on this shopping experience and would like to report this to consumer departments

I was recently in the Marshall's on 416 E Main St Middletown, CT 06457 and had a horrible experience with a return. I was returning two children's jackets unworn with tags attached and I couldn't find my receipt. So the clerk was issuing me a store credit which is fine, but the associate next to her said to "be sure and remove the tax, if they have no receipt we don't refund the tax". I had never heard such a thing before and when I asked they said it was there policy. I rummaged through my purse and found the receipt after all and because it was past 30 days they again said they wouldn't refund the tax because it was past 30 days. At that time the manager or whom I assume was the manager was walking by and I asked where in their policy does it state that refunds would subtract the sales tax if the receipt was missing or past a certain time frame? She just kept repeating that it was their policy and again I asked where is it stated? I read the policy on the receipt, on their wall mounted policy behind the register and in the entry way and no where did it mention not refunding the state tax. She then said "it was a state law." which I then said was absolutely incorrect as I work in retail and there is no such law. I was so frustrated I took the store credit and left. Ridiculous.

I never had problem with return with or without receipt and this the first time with a manager Marthy in (marshalls homeGood 3000 fashion center blvd newark DE) he did give me any reason at the end he said is overpriced he was really mean .My family and I we never go there we will pick Burlington

Their return policy is simply stupid!
I had the receipt and the original packaging of my online purchase, I had a credit card and a debit card in my name, and I had my driver's license. They refused a refund simply because I didn't have the same credit card I used online. (they issued store credit which I don't need)

This new return policy is crap! So if you return without a receipt they put your name on a merchandise credit and only you can shop, but not allowed online!!! This is an inconvenience! Why can't this company update their registers and all headquarters data to look up the things bought on credit cards like Target, Bed Bath and Beyond, Gap, etc. Definitely will be shopping there a lot less!! My friend who made returns without a receipt but had to give her ID was refused returns because she returned a couple if times, she questioned how many times does it take for the company to put her on a no return alert and they did not give her an explanation nor did they let her do a return, so she had her sister do her return for her. This companies policy's are stupid they hurt the shoppers who are not criminals and they really think that this will prevent loss if money they are wrong! Criminals learn how to get around it all, like actually stealing merchandise before it hits the stores!

Marshalls created a new return policy and it's outrageous. If you have no receipt, you will receive store credit with the name of the person who returned it and ONLY that person can use it. Husband and wife cannot exchange store credit cards or hand it over to your 21 year old daughter to use. Sounds like another way for the store to make money

I've never been more frustrated with the Marshall's on Kettleman in Lodi ca. Use to be one of my favorite stores. I spent a lot of money here. It the last time the customer service was incredibly poor. We tried to do a return and they wouldn't allow it because we had no receipt . We had the card it was purchased on and the tags were still on. The jeans we purchased had rips on the side and stains on the bottoms. And then the other pair was in perfect conduction just didn't fit... in so confused as to why we couldn't even get store credit. The store manager tried in no way to help us out... totally ruined my expience at that Marshall's and honestly won't be going back.. we were treated like theifs like we just stole it to wear and then return after we were done. Ridiculous.

Merchandise should be in clean, unworn condition. Any merchandise that appears used will not be accepted. Swimwear and intimate apparel must have tags securely attached for refunds. Other restrictions may apply.

I am really upset!! It does not say I need a receipt for swimwear and intimate. The Marshalls in Anaheim turned me away and I was told I needed a receipt. I was returning 3 bras, they were still attached and on the hanger with the tags attached!! Not happy with your store!! Especially that employees, he was kind of rude!

Marshals in Macon GA is creating its own return policies. Reducing the prices of items with tags. Reducing prices to sale prices and it's not even legal. Marshals cashier Jackie is a ghetto person. Shame on Marshalls to dishonor their own policy that clearly states store credit for items without a receipt. But this ghetto racial person named Jackie was reducing the cost of my items that had the attached prices to sale prices...unjust store enrichment. Now I'm going legal bc it's a crime against community. Marshals frowns against customer theft but in this instant...steaking from communities. I will be launching a legal case If I don't get my money back ...about $40. Feel free to join me!!

Admittedly, I was returning something that, although I had not used it and didn't have my receipt and it was from 2018, to a Marshalls/Homegoods in NJ.

I was told by the stock girl for that department that she could not accept the items back, unless I brought a receipt. So, I will look for the receipt, however, as I read the comments below, it appears that people are unable to return items, based upon whatever unstated, unprinted policies Marshall's/Homegoods makes up, on the fly.

As a result, it might be good to seek legal advice for this as, while I realize they are in business for themselves to make money, so wonder if it would be a legal or even discrimination case as, they seemed to have placed themselves in the position of making up things, which they need not print. At minimum, this would come off to many customers as store personal simply making things up, on a whim, with the customer at their mercy, for bringing in items which were found defective, subsequent to purchase, items that have receipts, items that were unused and, perhaps, in better condition than items they're trying to pass off as merchandise in their clearance areas, etc.

In addition, they seem to be sending customers back to stores where items were originally purchased, in order for the items to returned. They well realize this makes for a huge inconvenience for manybof their customers. The reason is that the MarMaxx line of stores scatters the distribution of their merchandise. As an example, if you buy a set of dishes and you need more, you may need to go from store to store or county to county, in order to hope that you find the remaining pieces. Along the way and because of their unstated return policies, a customer is made to feel that they can return merchandise at their local store, as a convenience, which is untrue. They would, instead, have to travel a great distance to make the smallest of returns.

While they hav a rather soft statement saying that their policies are due to increase in fraud, how they currently handle customer returns, instead, dims their reputation into a chain with rather shifty and shady policies. A chain where customers are uncertain of their shopping experience, having little interest in coming in as, it just may be easier to shop elsewhere. They will, instead, grow a reputation for fraud themselves.

So when did it start that you can't return an item with the tag on to a different Marshall's store? I shop 4 of them in my town and I can't remember which store I bought the item and I want to return it! Get it together Marshall's or you'll be losing customers!!