Metro PCS Positive Customer Service Ratings - page 3

July 9, 2015 I spoke with Axel regarding my brother bill. He is an Excellent Rep, I run in to so many bad reps at different companies, I wanted u to know he does his job well.

On May 12, 2015, 9:00 a.m., I visited the Temple Terrace Metro PCS store at in order to upgrade my phone. One employee, Faycel, was on duty. Faycel explained he was visiting that particular store in order to fill in for another employee for the day, as he did frequently for various Metro PCS locations. Because a password had been placed on the computer the evening prior to which Faycel was not privy, he had no access to the computer in order to assist me. While I waited, Faycel quietly made phone call after phone call to various employees in order to obtain the necessary password. As Faycel made each phone call, he was persistent, asked questions as necessary, was calm, patient, polite and professional, and I was exceptionally impressed with his work ethic, knowledge, skills and customer service throughout. Once the password was obtained and Faycel had access to the computer, he set about helping me select a new phone, and setting it up for me; a lengthy process at best, all while politely assisted walk-in customers, all without complaint; all, with a smile. Were I a Metro PCS executive, I would immediately offer this man a managerial position. In sum, whatever corporation Faycel chooses to affiliate himself with, will be fortunate indeed. Kindest regards, Anne Copeland,

I walked into the Metro PCS store today with a -CHIP on my sholder , ready for a screw job done by a corporation that probably dosn't give a crap about their customers . But I was pleasently suprized by a young man named Meshack Tapoales at the store on Park Blvd and Starkey Rd in Seminole Fl. In the beginning I gave him a hard time , but his calm demeaner won the day . I walked out with a new view of a generation that I thought was lost . He took care of Business Quickly and efficently . I still think that Metro has a way to go toward customer service to repair their reputation , But this young man should at least be giving a paton the back .....Good job sir ,and thank you . K. Johnson

I needed some assistance with my outdated acct.info and TWICE!! this well informed customer service rep.{SARA 61220} somehow was the selected Young lady that thoroughly made the right adjustments necessary that was delightful & professional. She restored my trust with MPCS Service.

I purchased my Galaxy S4 in June of 2014 I'm on the 60 unlimited Plan and I've never had an issue with the phone or service.I pay my bill online with no extra fees.Metro PCS you've been great to me !

Customer service representative named Angel best customer service experience ever. Angel was patient, helpful, friendly and he resolved my billing problem. I hope this message reaches Angels supervisor so Angel can be rewarded for an amazing job he is doing.

At about 630pm, Sunday (Pacific Time), I called for technician for trouble shooting on my cellphone, PJ # 907954, assisted me and after about 30 minutes my cp problems solved. PJ is like a surgeon on the operating room instructing assistant/nurse, precisely, PJ is very excellent and outstanding...I called four times prior PJ assisted me and was never solved my complaints to those other customer service..I commend PJ for an EXCELLENT and Outstanding job! 5 STARS from me...Bennie Campos,

Cleo at metro pcs in West End Atlanta, really need classes on customer service! That woman is rude with the attitude of a smoke blowing bull!!! But, her real gift is over talking the customer. I'm changing service. Thank you Cleo for helping me make this decision after 8 years with Metro PCS.

First Off, I wanted to complain about the MetroPCS Web-site constantly being Down and out of service, for days and weeks on end. So you have to call their 888 Line and talk to a CS Rep to Change your fricken Password when you forget it. I are fricking kidding me. They break all Security Protocals when this is done (giving your password to the CS Rep to input it for you.) I don't understand. so i go to Contact Us Page and of course they have more unwanted self help and FAQ's. With a phone number and postal address to contact them. No EMail address, and no chat capabilities. Absolutely unacceptable. Whats the matter with these dopes. Because their cellular service is not bad now that it shares the T-Mobile backbone. Good reception in most places. Much better than AT&T. The Net here, have your fricken WEB-Site available and get a CS EMail address like a real Cellular Company and keep up the good work on the reception/service front. Dah!!!! John Z.

The service /support was fast sufficient and friendly. You cant beat this 24 hr customer service

In 2011 I had one of the worst customer service experiences of my life with MetroPCS, so I wrote about it here. I feel it's only fair that I note that when I recently called their customer service (December 2013), it was actually really good.

I had no trouble getting through this time; I guess they changed their menu. The woman I spoke with was extremely pleasant and helpful, and unlike last time, I could easily hear her and she could easily hear me.

I was completely shocked. It's like everything was the opposite of last time. I don't know how much of this is luck of the draw and how much is an attempt by MetroPCS to fix their customer service issues, but either way, this was a good experience.

I pay everymonth sharply withing the first two or 3 days, mi las payment was on sunday,, and now my phone has no service, how could that be, always has been perfect, I use that phone to attend calls to my bussines. My email y write me when I can use my phone or calle me, thanks, Mario marrero

hello . From providence rhode island, seems every month i go to pay my bill early in the am.The metro sitie is always down .Saying techies hard at work.Use shoud really do this crap early in the am like 1-2.This 6 am site is down stuff is unreal.As 2 months ago went to pay my bill on date due site was down all morning had to go out an phone was turned off.This should really be thought threw and or get them to actually do there job an keep payment part open.I mean this is not are fault use are alwys messing with the site tell tech support to get there crap together .If its not broke do not attempt to fix it an if its security shuld be done during hours people are not going to be going to work or whatever in the am.This is really unreal an have not seem 1 damn site like this ever since early 90's .

I have been with metro since 2008. have had very little problems, if any.

Wow, it took less then two minutes to get an actual living,breathing person on the phone! I have tried before and after thirty minutes of waiting I had to hangup. Thank you for doing what you do!

you get what you pay for... If you want great customer service then get a pricier carrier.. I love Metro I hardly had customer service problems and if I did it was for something any other company would do.. The service is great I saw no difference between verizon and metro.. Verizon has all these hidden charges and metro its just one low cheap price with great service unlimited services for a low price! no drop calls.. they dont chk credit and no contract... if you get behind on bills you can stop paying and return within 40 days w your same number... Its practical

I finally found a number to custermer service very good experience

My son and I went to the metropcs store located in Union City on DollarStore site, Kennedy Boulevard , Shawn was wonderful. We went to every store in Jersey City searching for a battery for my sons phone and no one in any of the Jersey City stores , mentioned the idea of selling us a battery from one of the new phone sets . They all just said no they do not carry it.
We called the store in UC first, Shawn assisted us courteously , was very knowledgeable and invited us to the store to pick up the battery we needed .
I was ready to give up on metro pcs, now i know we will go to that store over and over due to his effort . This is the type of employee that should be rewarded . Thanks , Kathy

I was real pleased with my bus driver named Travis on the #60 bus going up to the VA hospital about 2 pm on 9/5/12, we had to get a transfer in south park, and he not only arrived quickly and on time, but as I got on the bus I realized I left my back pack behind at the bus stop, he quickly pulled over and let me retrive my packpack with all my important papers, my passport, birth certificate and important documents, which was very hard and expensive for me to obtain, and could of runnied my life. He could of stopped at the next bus stop which was a long ways away before hitting the highway and than it would of runnied my day and may of lost it all. Than I noticed when we reached the VA he helped a veteran giving him advice on where to catch the next bus and was very very helpful he not only was a good bus driver but used exellent customer service skills, I think he should be considerated employee of the month
Thank you so very much for having conciderate employees like him.
Kevin Kahklen

doesnt look like customer service of metro is fairing well with customer satisifaction. 373 neg. to just 24 positive. That of course means the Executives of the company have to come up with better service plans or other phone companies will come to take your place at the bottom. can you go lower is the question and yes you can. This is a comment I hope you take seriously. Today I had good customer service from Joanna. not sure of her service number you can check it with my account # at appx. 9:45 a.m. 7/26/12. First Name Thomas. Thanks Joanna.

Telephone people are useless. I was able to solve my problem by going directly to the store where I bought the phone. Both employees were polite, considerate, and were able to solve my problem quickly. I must send praise to METRo PCS in Lancaster, California" 30th West and Avenue L. Lorena was great! The store was great but the customer service agents were a big waste of time and minutes.

I took about 15 minutes and went through several complaints concerning Metro PCS. I have had an excellent experience since switching from Nextel/Sprint. My bills stay consistent, my service in the Atlanta area is excellent. I was also in Ohio several months back and the call quality was still surprisingly good. Wife and daughters still have T-mobile and they have terrible customer service so I've been pleasantly surprised. The local store even changed out my none warranty that I dropped (outside the store) for free! They have my vote for Top Dawg (Georgia spelling of Dog) Award!

I just want to thank the customer service that I received from JOE ID #19854 he was very patient with me while gettin th ephone programmed, I usually get disconnected from another reps. Thanks for helping me Joe!

Thank you so much for the # tip. It worked and I was able to get in immediately without have to follow through with automated system. That was a life saver. The most frustrating part is have to keep hitting and listening to the automated system. As far as customer service on Metro's part. The guy,Ryan was wonderful. He took care of my question in a timely and professional manner.

Thanks again,
jbs

i was so please with the customer service that i received from rep sally id num 86657 she wa very polite and respectfully she went above for me u need more ppl like her to help me with the last rep Valerie id 7349 whom was very rude towards and didnt wont to transfer me to a tech supp but transfer to mgr due she didnt tell her why i need tech supp but i did more than once instead she xferr me to her superviser id 4478 im a very disstatisfied cust since 2009