Metro PCS Positive Customer Service Ratings - page 2

I have had the best service ever in meridian mississippi Kim has went beyond the call of duty to help me with my needs I due appric ate her help and feel blessed every time I come to this store

Ver good customer service skills:

6407 Central Ave

St Petersburg, FL 33710

It's Currently Down & Needs To Be Fixed. 1:52 am 8/11/2021

I went to Metro in Downtown San Leandro, Ca. I was having problems with my phone. The person that waited on me was Wendy. She explained what was wrong with my phone and was very polite. I know that I will ask for her anytime I need to visit this store.

I'm located in Memphis Tennessee and your store at quince in Memphis has employed a Mary and Jessica they were absolutely wonderful if I were to have a model customer service representative I would model that after them they were so helpful I feel like I've just made a new friend.

I just had a conversation with Graceo ID#310056 regarding billing issues on my account. She was very friendly, compassionate and caring. She resolved my problem in a very professional and timely manner. She is a major asset to your company and I would recommend her for any position that appeals to her.

This is a compliment for Ellie #31087. I was enable to activate my phone on the Metro web site. So I called for assistance. I had unsatisfactory service from three different reps when I was attempting to activate a new phone. It took me a little over three hours to finally get my phone activated. After speaking with Ellie, she resolved my issues in a timely manner. It was truly a pleasure speaking with Ellie because she was kind, compassionate, and very professional.

Your staff Viviana & Shanta in the office at River's St Hyde Park MA 02136 have been showing superior abibilties, classic public relations and excellent technology capabilities to the community they service. Always polite, pleasant and ready to listen irrespective of how minute the problem is. They accept it as a challenge for the client. They see the client through to sustain and build good degree of confidence in technology. Kudos Girls!

Hello metro ....like any promotion with any company i think is very unfair
All these phone companies have loyal and supportive customers and nothing for us
In order to get a free phone or discount i have switch the company then go back in 6months ....just exhausting soooooo for the long term longest term customers .....can we please have a promotion discount or something

Employee Name Joshua
ID number 913335

It was more than just helpful really made my night really explained everything to me really had the biggest heart to actually make me feel as if I was just talking to a friend who wanted to make sure i had what i need done and done right. Made me feel appreciated as a customer for me Metro PCS and really made me feel good knowing that I didn't have to stress over not understanding are not being able to get my problem fix. Happy Birthday Joshua and I wish you many many more to come

I love Metro PCS, I go to the store on N. Main in Las Cruces, N. Mex. Orlando and the other young men that work there are always so helpful and kind...

I have gone to the MetroPCS Store in Dellwood to get assistance troubleshooting my phone and would like to commend Armon one his wonderful customer service with us getting our phone back online. He was extremely knowledgeable and he was very personable and had us out of there in a matter of minutes. He was extremely polite and helpful, a wonderful employee.

The young lady that service me on customer service was Marissia Apologies if spelled wrong she was very friendly and we need more people like that. She deserve respect ❤

Shamari agent number was very helpful. On a scale from 1-5 he gets a 10 from me. I first called and spoke with someone who not only kept me on the phone for nearly 25min! But did not even solve my problem so I hing up and redial and got Shamari who handled my call in under 7 minutes! I very seldom follow through these things but wanted to say thanks to Shamari Agent I'm a very happy camper.

She was very nice,polite and friendly. She guided me through the process until it was accomplished.She deserves an applause for an outstanding performance.

I had the best help from a customer service worker on the phone, her name is Harmony. I forgot whether she received my call in Colorado or California. she provided the best help I had ever received and she was extremely patient and awesomely friendly. I explained to her my issues and she listen, understood, and resolved it for me easily. never had an easier experience on the phone and I just loved her friendliness. She was the best help ever.

I had an great experience with an customer service representative,He went above and beyond the call of duty.Even after we got disconnected I called back and guess who answered the exact same person.What are your chance's of that!

Today Metro made yet another mistake on my screen. When I dial 611, the next screen populates and breaks down the individual plan. Months ago, I select forty dollar plan. Today automatically the screen gave me the option to submit a payment of ninety dollars. I can afford that but its not what I signed up for. What if I had been a little old lady not paying attention and paid it? Then Metro PSC would have a better profit margin. How many have fell for that tactic?

I seen alot of complaints about metro pcs.. i have no complaints! I rarely have a problem, and if i do, there's 3 stores around me.. i have 4 people on my plan, very rarely does anybody complains about u guys.. i like metro. Wouldn't change for any other company.

My name is Tonye Lamkin and I have been a customer of Metropcs for over 10 years. Within the last couple of months, my daughter, which is also on my plan, and me bought new phones and were very excited because they seemed to be so perfect for both of us. Her phone has never had any issues. My phone seemed to constantly have issues, so from about a month ago up until tonight, there were a couple of things that needed to be either reset or fixed, but no one was able to help me. I went into a couple of different stores to let them know that my blocking services weren't working properly. The first clerk told me he fixed it and gave it back. It still did not work properly. I went into another store and the female clerk told me I did not know how to do it properly, she said she fixed it and I would no longer receive texts or phone calls from a man that is harassing me, though I personally have never met this man, he has my number and constantly tells me I belong to him. (Scary)
Tonight I went into the store located at 9112 Camp Bowie West, Suite 103 and a young, professional female was extremely nice about listening to what I needed to let her know. She gently took my phone and proceeded to find out about the two things that still wrong in my phone. One issue was I couldn't receive or send pictures through my messaging. The other issue was my calls/texts were still not being blocked, though I have been paying for this extra feature for several years now. At that moment, she let me know that my block had been deleted, most likely by the last female that told me, (I had no idea what I was talking about and everything worked just fine.)

She worked diligently to find out what caused the problem with my blocking app being deleted. It was not correct, it was not even in my phone, which is what I had been telling other clerks for 2 weeks and no one else cared to listen or fix the problem. She then told me she would need to call the tech support.

Tech support walked her through how to set up different perimeters for me to send/receive photos in my messaging. She downloaded all of the original apps in my phone and set up my blocking.

I am writing this letter to you to let you know that I just experienced the most professional, beautiful experience with Tiffany Sanchez from the Camp Bowie West store in the Benbrook area. She never made me feel like I was lacking intelligence, as the other clerks in the other stores had made me feel. She took her time, she talked with me and made me feel valued as a customer. She fixed both of the problems in a timely manner and never once made me feel like I was an inconvenience, as the other clerks in the other stores had made me feel.

I was so impressed with Tiffany Sanchez, I decided to write and let someone else know in hopes that she would be high commended for her perfect customer services skills, her perfect way of dealing with a problem that was very real, and her kind attitude with me while she was trying to figure out why my brand new phone was not cooperating.

If this is not management material, I would be seriously surprised. I have owned 3 businesses and this is the type of person that will continually help any business grow beyond and above what a normal business would. This is the person, Tiffany Sanchez, that I personally would hire and put her in management because of her exceptional customer skills, her exceptional knowledge of the products she sales, and her professionalism she never stopped showing.

I am personally making the Metropcs at 9112 Camp Bowie West Suite 103 in Benbrook my one and only place to shop because of Tiffany Sanchez's skills, abilities, knowledge and customer service.

I feel there are not enough people in this customer service business that have learned what she can do, she is a natural leader.

Thank you!

Tonye Lamkin

It's a very bad service I have to go out the door and talk on my phone I try to call somebody it tell me I have no service The internet never work I paid my $60 Dollar for this I'm going back to boost mobile

I got great service when i called in yesterday and that made me not regret that i switched from boost to yall.Thanks

I came into this store Metro PCS on 98thave in OAKLAND California,and ALL of Sudden??,Jazmin shows up and told and explain every details,why and what for my phone and for $5 more I got my phone extended to extra 15 days added to my time for$5 bucks,what great employee you have,keep her and give her raise and management positions,
Not like other ones only there support there drug habits and chewing gum and smoking there marijuana and seeing when there gonna get there NEXT check.

I went to Lathrup village store where I am an At&t customer but the service was so excellent. My family member got new service there with a service agent AJ who was outstanding. Going over and beyond to service us I had to just purchase at least a case. This is a awesome team over here.

Thank you to metro pcs rep i don't know how to spell your name but u helped me to day and i really do appreciate your helpand ccustomer service. SB