Microsoft Positive Customer Service Ratings - page 3

I just had a truly bizarre experience. I spent days trying to get my installation of Microsoft Office 2010 to work. I searched all the forums and knowledge bases. No luck. I finally spoke with a Microsoft phone rep who told me that although she couldn't help me, I could email Microsoft tech support, which I did. Imagine my shock when a few hours later, a support rep replied with a solution that worked.
Then it gets even weirder. The support rep emailed me again the following day to make sure I had received the solution, and that it worked.
I can't begin to pronounce his name, but I'm very grateful to him and Microsoft for providing competent, efficient support. I only wish they had made it easier for me to find this great resource.

First, I understand the frustration when calling tech support for help. But understand that not all things are perfect. Even Open source programs Like ubuntu has problems, even Mac OSX has problem. Now, the support options that they provide you are based on the license of the product you bought. Let's say you have Compaq with windows 7 on it. Did you cash out an extra dollar to have windows? Were you provided an installation disc? IF not, then that means that Compaq purchased windows 7 for you and they will be the one's to help you. If you purchased windows 7 from let's say best buy, and the license is for home use or retail, then you would be eligible for something days of support or incidents. However, there is an exception. If you microsoft product is not supported anymore, then there are no tech agents that would support you since basically there are no departments in microsoft that would help you for that product. Check this link to see if you still have support. http://support.microsoft.com/gp/lifeselectindex . Now, for the comment about no more US support. If you have a company and let's say you have this certain department that you are paying a lot of money. Now, here comes a company that offers the same quality of work but with cheaper salaries, what would you choose? Don't be a smart a** by saying that "Oh, I would stick with my current department." That's is BS. If you are a board member and you see their offer, then you'd choose what would cost less because it would be more profit for the company and for myself. PLUS, less possibilities for cost cutting like major lay-offs and such as what happened during the great depression and the latest recession.

Today I had a remarkable support experience on the telephone and via remote access. The young man was exceedingly proficient, very helpful and more than willing to take charge of the matter. He stayed with me for hours until it was resolved, reconstructed files that had been corrupted and gave advice on how to avoid this problem in future.

The experience FAR exceeded my expectations, having had POOR service in the past. Today, however, was a textbook experience in technical support and customer care! Seriously... it was a WONDERFUL session. By the way, he was in India. More than willing and MORE than helpful. A absolute pleasure. Just sayin'.

While I was routed a couple of times to the right person and there was a little more than usual hold time, I gentlemen who corrected my problem was very nice and helpful. I have no complaint. He might not have been an american, but he sure knew is stuff.

I have contacted Microsoft Premier Support many times over the last 10 years, and am usually satisfied with their support. However, the issues that I contact them for are typically extremely complex and can often take months to resolve (and sometimes result in a hotfix being generated for my issue).