Customer Service Scoreboard
I was with master for close to 10 years. And I can't believe you guys canceled my account. Because I missed a couple of months of paymeno. Thanks a lot napster. I will never use you or recommend you ever in this lifetime!!!
The newest version of Napster is the worst yet. I've been a subscriber for ages, since the Rhapsody days. Each update seems worse than the one before. Now you can't select multiple tracks from a playlist (for example, to delete several tracks at once), nor can you rearrange a playlist by track title, etc. (for example, to find tracks you want to delete). If I hadn't invested so much time in creating my playlists, I'd quit in a heartbeat.
Tried to log in it now goes to my dead mother's account. Tried everything,but yet my card keeps getting billed,this crap happened after quote were updating our site. Wow I put in my information email and CC which a day ago worked because I got billed,but according to this bs company I have no account. Wow
Napster is on a downward spiral since its most recent takeover. Customer service seems to barely exist many of the features seem to be unavailable, there is no customer communication and no concise explanation of the service future. I've been a customer through Rhapsody for likely 10 years and it's never been as bad as now. It may be time to move on.
I have two Napster accounts for 5 years I want to use both of these accounts to mix music from accounts are there software that will allow me to do this
I subscribed to Napster in August 11, 2017 and cancelled on the same day since I could not streamed my music on my phone. After several attempts by Chatting with one of the representative the issue remained unsolved. I asked to cancel this subscription on the same day and I also asked the representative as why my personal credit card information was on file since 2015. I had made an attempt in 2015 to subscribe but had the same problem and cancelled on the same day. I asked representative to withdraw my credit card information from Napster files and he said he would cancel information in its entirety. Now I received my statement for August 2017 and there is a charge of $9.99 for services not provided by Napster. I will escalate this matter with the Better Business Bureau and the Attorney General Office if this is not resolved as soon as possible.
Your jacked up service has no working phone numbers.NONE! Tried cancelling my service. It will not let me. Says to call you. But none of your numbers work. This most likely does not either. Cancel my service Charles Elkins
Email me in regards to this. As of today May7,2017. Any charges past this will be recouped in small claims court along with a $1000.00 for my inconvenience.
A very disappointed customer.
I have been trying to contact Napster coutomer Service. I want to pay my bill and update the information on my account. I have been trying sents yesterday but can't get threw the numbers you have for Napster no answer. Please get back to me and walk me threw this I want to speak to a rep.please call me I don't want to lose my account. Please help.!!!
My name is Victor Clark. I had Napster account because my ex-wife used it to download songs to use while running and away from Wi-Fi in order to avoid data charges. Since I'm no longer married, I tried to cancel the account. After jumping through all type of hoops just to get information to cancel the account, I contacted the support department, and when I mentioned I wanted to cancel my account the person on the phone said I had the wrong number and abruptly hung up. I called the same number back and asked the person (a different person) what company they represented. After confirming that they support Napster, I then told him I wanted to cancel my account. He proceeded to "attempt" to cancel my account and then said my account was locked and controlled by another user in an overseas location. In order to fix the problem he would need to add securities to my account to prevent future occurrences, and it would ONLY cost me a one time fee of $99. Wow, only $99 dollars to stop paying you...WHAT A BARGAIN!!! (note the sarcasm). The tech was rude and acted as if I was at fault for him not being able to cancel the account. Since I realize this is an outsourced service, most likely not within the Continental United States, I opted to just cancel the card they have on file since I don't really use it for many transactions. I'm sure they contact me asking if I can update my billing information, at which point I'll let them know exactly "where to go"! I recommend that everyone boycott Napster and make the company and its rude and unhelpful staff become unemployed.
One day Rhapsody was fine and then it was Napster, no more control of what you had downloaded or knew where the new music was downloaded. The downloads actually are encrypted inside the app, you can not see them, and in the process what else do they put in that file. The Chat staff are obtuse, you must ask the same question over and over. Then finally, they have to ask someone else what to do. Rhapsody was the best music server I had ever used. I was an use for over 10 years, having downloaded over 100 gigs of music, that Napster could not read or play. This service is now worth having, even for free.
Amazon stopping payment for the services of napster. Got a new phone and have not been able to open my account have not been able to contact anyone on phone to help me and because of this am canceling my subscription my number if no one has contacted me by 8:00 am on 1-26-17 then I will contact my bank and stop payments thank you Charles Jackson
Napster removed lots of Grateful Dead Albums from my library without telling me of course, have been a customer for years miss Rhapsody may not resign.
Napster do longer works on any of my audio video streaming devices. Does not work on my Denon AVP or my streaming OPPO Bluray player which both support Rhapsody. Been as Rhapsody customer for a long time. Granted it only $5 a month but Napster does not seem to care much about their customers.
Probably will just cancel my service.
I do like the new player and service on my PC, and Mac, but liked to listen to music using my speakers systems.
Things do not always get better.
My name is Desi Barmore and l was charged$10.00 for a account I never used.I am blaming Metro Pcs for the mistake because I told them I couldn't afford a extra bill from Napster.They told me to contact you because your a thrid party.Please erase this$10.00 from my Metro Pcs account.Thanks.If you have any questions please feel free to contact me at.A text preferred.
Had problem using mobile app and contacted support with chat client. Realized the technician was more interested in selling me the premium subscription than fixing the problem. After saying "no" to the offer of upgrading, they still tried to sell me it. Technician could not communicate clearly on what she was talking about (app vs web player).
napster is a wonderful program period. interface is amazing and very user friendly. 10 dollars a month for unlimited music streaming and your able to save your fav's and play it offline. Forget downloading save it to this file, upload it to this file. what a waste of time. Just get a napster subscription.
Love Napster!!! They are the best. I have used them for three years, and I love them. There are a lot of confused people on here. They DO sell individual songs. I buy them a lot. Also, all you have to do is sign into your account and cancel or change your level. I have never had a bad experience on the phone. In fact, I just called and the girl that answered me sweetheart before we hung up.
I have to leave a comment because I just had a rather pleasant experience with Napster customer service. First of all, kudos to this site, as following its instructions precisely led me to speak to a friendly customer service rep in less than 5 mins. Once one the phone, I informed him that I wanted to reactivate my Napster ToGo account, so I could regain access to my Napster library through my iPhone 4 application.
Within 5 more minutes, he had me set and on my way, explaining how to access playlists from my library from my iphone. I'm still going back and forth on whether Napster Mobile or Napster To Go is the best option, but I was pleased with the experience, and remain pleased with Napster.
They are good, but I had to complain that they never gave me my free month, and a year later when I called to cancel my membership I got the run-around and they continued to charge me. But....the customer service rep I spoke with took care of it immemdiately, refunding my money. Kudos to U napster. I would join again.
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