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Napster

Customer Service Ratings and Comments

Napster is ranked #110 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 45.29 out of a possible 200. This score rates Napster customer service and customer support as Disappointing.

NEGATIVE Comments

6 Negative Comments out of 7 Total Comments is 85.71%.

POSITIVE Comments

1 Positive Comment out of 7 Total Comments is 14.29%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • Registered for a free Creative MP3 player, received email stating it had been shipped, that was August 18th, customer service says 7-10 days. I still have not received it. Customer service does not respond to emails.

    Had to friends register and they received theirs.

    dad1722 8/31/10 10:54AM

  • i can't play my music anymore, because my subscribtion ran out. i paid money, to download songs. because of that, i should be able to play them whenever i want. it's not fair for me to pay more money, just to get my music back. i want you to send me your phone number so i can complain. i bought the music i should be able to download my music, whenver i want. not happy with your site right now. i only can play my music for 30 seconds. because you want more money, you must be a scam. give me your phone number so i can complain to you. my sign in name is debbybutler1969. i deserve to be able to play my songs. i already paid for it. you are really pissing me off. good customer relationship. hell no. you better let me access my music, otherwise i will be so pissed off with your site. you have my napster login, please restore my music. i paid for ithates your site for giving me a hard time and not being able to listen to my music. i want your phone number, god i'm so going to complain to you, give me my music back, i paid for it. not cheap.

    debbybutler1969 7/16/10 11:38PM

  • Napster's customer support is terrible. It is next to impossible to get someone on the phone to ask a question. Very frustrating and a waste of time.

    teb 4/26/10 1:58PM

  • I try to download their music with my free coupon. What a mistake . they charged me event I am not use their web site. And continue to charge me evnt thought I did not use theit music anymore. And their solfware very stricky. If you do not visit their web site. Your music will not works.

    Sings 4/3/10 8:19PM

  • There service is a rip-off. Most of the songs can't be bought individually. They only sell the whole album.
    Their customer service is awful, once they have your money, if like me you paid for a full year at once, they won't care about helping you.
    I had 70 song credits that disappeared for no reason. It has been 10 days since I reported it and they still haven't put my credits back.
    STAY AWAY FROM NAPSTER

    SalNapstey 3/9/10 9:32PM

  • Napster is a ripoff!!!! i have had my i pod for almost a week and i cant put in the music into my i pod!!! every time i call costumier service they hang up on me and tell me to come to their web site... and then when i come to the web site it tells me to call Napster!!!!! any one how bought the card Napster to put music into there i pod are out of luck!!!!!

    valerie3691 2/28/10 10:32AM

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  • They are good, but I had to complain that they never gave me my free month, and a year later when I called to cancel my membership I got the run-around and they continued to charge me. But....the customer service rep I spoke with took care of it immemdiately, refunding my money. Kudos to U napster. I would join again.

    Anonymous 2/26/10 6:07PM



  Contact Information  
Customer Service
800-839-4210
Complete Napster customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Napster customer service phone numbers and contact information at ContactHelp.com
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  Company News  
Napster (Beta) Review
... page is by going to your account, where you'll be asked to read a user manual to find out about Napster To Go and contact customer support to sign up(! ...
Best Buy: Napster is its best buy
Through the purchase of Napster's approximately 700000 subscribers; web-based customer service, and mobile capabilities, Best Buy intends to reach new ...
Best Buy acquires 3.9M Napster shares in offer
The deal includes Napster (nasdaq: NAPS - news - people )'s 700000 subscribers, Web-based customer-service platform and mobile capabilities. ...