Navigon Customer Service Complaints - page 3

User Reviews, Ratings and Comments

Navigon customer service is ranked #949 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 19.10 out of a possible 200 based upon 54 ratings. This score rates Navigon customer service and customer support as Terrible.

NEGATIVE Comments

52 Negative Comments out of 54 Total Comments is 96.30%.

POSITIVE Comments

2 Positive Comments out of 54 Total Comments is 3.70%.

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Terrible Overall Customer Service Rating

  • Navigon

    Customer Service Scoreboard

    • 19.10 Overall Rating
      (out of 200 possible)
    • 52 negative comments (96.30%)
    • 2 positive comments (3.70%)
    • 0 employee comments
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    • 1.1 Issue Resolution
    • 1.3 Reachability
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    • 2.3 Friendliness
    • 1.7 Product Knowledge

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Posted by [email protected]


It sure would be nice to have an adress posted as to where to send a broken Navigon for repair as there is no way to reach anyone on the telephone.

Posted by Anonymous


Two months ago I mailed my Navigon GPS for repair. I received email stating there was nothing found wrong with it. I responded with several questions and got a response saying my questions had been forwarded to the repair service. I got NO followup. I have questioned this several times, and finally just called the toll free number and gave my information to pay the $30 service fee and have my GPS returned to me. I have not gotten it returned to me. I emailed questioning this and got a response that my question had been forwarded to the repair service. I still have not heard from anyone NOR have I received my GPS. I want my GPS returned to me. Linda Sue Pinkston

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Navigon Manuals
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