Posted by andywelsh17
I made a call to Navy Federal (Sonny being the representative) this morning in concerns to my debit/checking card. I was concerned that my card was not activated because the last store I went to had an issue with it. I asked Sonny to check to see if there was an issue with my card. She asked for my last 4, birthday etc. She then asked for the last 4 of my card number. I told her my wife ran right up to the gas station and should be back very soon, I do not have the last 4. She then replied "well you aren't supposed to give anybody possession of your card". Ok, understood, Navy Federal Policy but at this point I just wanted to know a simple yes or no whether my card was good to go. She then replies "your card was good, but I just deactivated/closed your account". I'm so livid at this point I start getting mouthy, I understand Navy Federal Guidelines and fraud completely, but I told Sonny that my wife will be right back, 2 min down the road at the gas station. So a simple yes or no whether my card was good to go turned into my account being closed. She then proceeded to put me on hold, after about 5 min I hung up. I call back, get another representative, and I proceed to ask him if my account is good. He puts me on hold, comes back and says "Your account has been closed sir. You have to go to a Navy Federal Bank and get a new card". I'm super busy today with no time and he is telling me I have to go a local branch to get my card! He was definitely more polite then Sunny but was no help. I then ask for a Customer Service rep. / manager and he connects me. I spoke with Marie (I think?) and told her the issue and she reactivated my card. I've dealt with Navy Federal for almost 7 years and have had great customer service but Sonny definitely took the cake on being the worse experience I've ever had.