Nike Customer Service Complaints - page 3

My daughter bought me a pair of Nike sneakers vomero 9 was the style and sent them to me for Mother's Day I started wearing them about the middle of the month ( may ) I walk about 4 miles a day and these sneakers are falling apart. I have a hole through the bottom of the sole so I can't wear them anymore. They ate supposed to have a better sole is what you said about these but I totally wore out the sole I have pictures if you would like to see them is there anything you can do to help

I am looking for the Nike Blazer Mid Retro (all white with the red swoosh) and the only kind available online is mens. I was wondering if you were able to add to the women's OR allow for a Nike iD option so I am able to create my own.

Please get back to me as soon as possible.

Thank-you

I am trying to get a hold of someone to have a custom air max 90 shoe made please contact me back thank you

I bought a pair of fingertrap max about a month ago. I live an hour away from the Nike store where they were purchased. The air heel of the left has already blown out. Nike.Com will not help at all and the store wants me to ship them the shoes, after they "inspect" them they will mail me another pair. Mean time I am supposed to go without any shoes! Nike does NOT care about the customer after they have their money!

I recently made a online purchase for my son's birthday. I got size 6 kids LeBronXIII AND went through the checkout with no problems, but when I received my confirmation it showed that I purchased 2 identical pairs. Within an hour of my order I called to cancel one pair and was told that I have to wait till I get the shoes and return them. I think this is horrible customer service when a mistake is made and my money is tied up for a week plus. Needless to say I doubt I will ever use your website again to purchase anything and I am a die hard Nike head. This is highly disappointing to someone who has 40+ Pairs of Nike's and spent tons of money on you product through out my life.

Guess what I will never buy nike's again. The reason why is because I saw a youtube advertisment that was about a transgender athlete. I know what you are thinking "this guy hates transgender people" and you would be wrong. I don't think a company should take a side - and they clearly did - so they lost a customer for life.

I bought the Nike Fury 2 running sneakers and didn't wear them for a month because my gym closed and was searching for a new one. When I finally did wear them longer than the amount of time it took to try them on at the store, I felt a lump in the left shoe. Every time I go on the treadmill I think the lump will be gone but it is always there and by the end of my workout it becomes a painful pressure point. I would have returned them to the store but it was over a month before I discovered the problem so now going forward I wont be buying sneakers from Nike.

Attempted to purchase sneakers for my grandson and order the wrong size. Called and was told that they indeed had an upsize and would ship them upon my returning the purchased ones. Was asked to wait for a return label to my email. It never came. Called back and a gentleman apologized and resent me (2) labels. ??? Returned the item, waited a few days and called. They said they received the shoes, and were issuing a refund. Explained that I requested an exchange. Okay, let's do the exchange now. Received cancellation notice. Called. No, it hasn't been cancelled. Received email. Yes it's been cancelled. Called again, no it was a duplicate order cancelled, your exchange is on the way. Today, email indicating my refund was returned to my account. Called---indeed you will receive a refund in 10-12 business days. DONE

Hibbets do not stand behind Nike products. Purchased shirts a week ago washed them onced and they came apart, obviously defected but Hibbets will exchange them or anything. I have my receipt, also. Manager is adamant and says if it's been washed they don't take them back. FRUSTRATED!!! I paid $30 bucks for nothing!!!

Hello,



From the website an online Nike shoe store:

My order from April 28 2016, $84,99 Nike Nike Air Zoom Pegasus 32 shoes, request shipping to Portugal



never arrived neither I got any feedback following payment.

Site never responded to the contact form or product review on subsequent attempts of contact.

The website seems dead but will accept your payments and I lost my money!

I wish I could get reinbursed on my credit card!



Website from SUBRIGO CORPORATION



Thank you

I bought a pair of Nike Dual Fusion X in the month of October and I loved them.
They were gray and black with pink trim.size 8. I have only wore them in
normal wear for a 63 year old woman. They felt great. So you can imagine how
disappointed I was when I noticed that the material is already coming apart
at the seam at the side of the toes. Just wanted to let you know because I am
sure that I am not the only one experiencing this problem. Thank you

Patricia Wainscott

Nike sent me a wrong order. When I called to inform them about he incident, they told me that the correct order will be expedite with next day delivery. After 4 days of waiting, I had to call them back and went through a 30mins hold time. A rep informed me that their higher resolution team haven't have a chance to look into it. At this point I was quite upset because it was 2 weeks since my order date already. On the following day, I received an email saying that they had sent the order out to ware house and I should be expecting in in a day or two. Then the very net day, I received another email from their warehouse stating that my order might be delayed up to 3 weeks, and I can cancel it if I cannot wait. Frustrated, I called Nike again and the rep just stated that it might be delivered earlier but they have up to 3 weeks to deliver. It has been over 2 weeks and I still have not receive my item. If this what you call expedite and next day deliver, then Nike is not only overpricing their products, but also their customer service as well. Very disappointed!

I have bought Nike products for many many years for all of my family. This is the first time I am incredibly disappointed. I bought a pair of dual fusion sneakers months ago & put them away. I recently pulled them out & have worn them 4 times just to go to the store & near the front on both sneakers the stitching has come apart & they are ruined.
I cant take them back or return them because I have had them in my closet for 3 months. I have never complained to a company before but, I spent almost a hundred dollars on these shoes...very sad. I didn't want to ever change my brand of shoes but, I'm afraid to have this happen again. I hope Nike isn't cutting corners like we hear so much about other products lately.

Very bad service.

I was just told by the Nike support staff that my return is being rejected so to "customer error".

When I asked them what they meant by that they didn't know. This dispite waiting on the phone for a very long time - for them to try to find the answer.

I returned my sweatsuit after trying it on once and sending it back well within the 30 day timeframe. I can't imagine what customer error was caused

I had to order the new sweatsuit in the right size separately. So now I have two sweat suits!!

Obviously Nike just wants to steal my money and blame me for it. Stay away from this site!!!!!

Why has it been 4 days that your gift card purchasing is still not working? Is your technical support department not doing there job? Please let me know when it is fixed. Thank you. R.S.

Brought some AJ12 MASTERS RECENTLY ONLNE FROM NIKE STORE AND EVERYTHING WAS ALL GOOD,THEN FEW DAYS GOES BY N I NOTICE PREPARING TO SHIP AND I WAS EXCITED. NOW TODAY 3/2/16 I GET AN EMAIL We�re sorry, but we are unable to fulfill your Air Jordan 12 Retro order . The item turned out to be so popular that the number of Nike.com orders placed exceeded our inventory and the product is now unavailable.



To help make up for it, we�re setting aside a pair of the Air Jordan 12 French Blue that will drop in the coming weeks, exclusively for you, in your size, for you to purchase should you want them. You�ll also receive 20% Off your next order, whether it�s for the Jordans or something else. NOW IS THAT BOUT I GET THE ONLINE SUPPORT SHE SAYS THE SAME CRAP LIKE COPY N PASTE THAT STUFF. THIS COMPANY IS SO MESSED UP PERIOD.

Hi-
At about 9:23, my son contacted a Nike store in Nike Roosevelt Field. I do not know what the name of the woman was, but she wasn't seeming very willing to help us at first. My son tried asking her a question; however, she immediately put him on hold. He waited for a strait 28 minutes, only to find that the woman had left. This ruined my son's mood and left him crying the whole night-I don't think it was a very nice thing to do on the woman's part. You guys made me waste that much of my airtime and I think it was a very mean thing to do. I have been a long time customer with Nike, but this really upset me...the poor kid just kept saying to himself "who would do such a thing..."

The process of trying to contact customer service has been very frustrating. Seems I can contact service in most any country but this one, the United States. Everything seems to be one big circle leading no where. So I will try to get my message through here. Not interested in using twitter or other social media.



To whom it may concern at NIKE: Two months ago I purchased 2 pair of Nike flex bridge frames at Visionworks #88 in the Cascade Village 63455 N. Hwy 97 Ste 75 in Bend Oregon. . They were supposed to be the very best frames offered in the store. The frames alone cost about 250.00 each. I have long trusted the Nike brand for quality products. I like the fit of the frames and get compliments on them often. Nevertheless, last week one of the pair snapped at the bridge while I was putting them on sitting at the dinner table after a meal. I am 64 years old. I have never abused the glasses in any way. They simply snapped in two. Good thing I purchased two pair. I had to pay another 50.00 at Visionworks to get the frames replaced yesterday. Seems that two months of light use isn't up to the standard that I have come to expect from Nike products. I believe the pair was defective from the start. Vision Works kept the broken frames but I have photos of the broken parts if needed. I'm not very pleased with the malfunction. Not sure what to do about it or what to tell people. Guess that depends on how you back your product. Please let me know your thoughts on this.




Sincerely

Adrian D. Anthony

I have contacted Nike three times by email twice by mail, with pictures and actually mailed the defective shoes back that wer all torn up after one month of my 10 year old son was wearing. I sent them in box to Beaverton Oregon and they even sent back. Very disappointed in Nike always buy their shoes for my four kids school shoes and all sports. Bought my son the Nike Roche shoes in July. He started wearing for school September 1, 2015 and they were trashed. Had to cover them with duct tape to keep together until I could get him new ones. I bought Under Armour shoes and basketball shoes. I had ordered these defective shoes from Nike.com and paid for by PayPal. Again, am very disappointed I have not heard anything after paying $85.

Valerie Burgett

I bought a pair of Nike golf shoes back in June and the other day the whole front of the sole came loose from the top. I took them back to Golf Shoe Plus where I bought them in Fort Myers and the guy told me they only had a 90 day warranty. I think since I am not ruff on shoes and play in Florida that a good quality shoe should be guaranteed for more than 90 days. Kind of a ripoff!

I bought my daughter Nike basketball shoes that have only been used for basketball practice and at games. They were purchased in November and have a rip in the the seam near the toes. Another player on the team with the same shoe has the same problem. They are the Nike air visi pro 6. This is very upsetting considering that I paid a lot of money for them and they didn't even last throughout the season. I hope Nike can fix the defect with these shoes.

On 12 19 2015 I odered some air max so as of 12 31 2015 I still haven't received my order. My debit card has already been charged. I've tried to reach the customer service with no luck. I never thought dealing with a company such as nike that purchasing on line would be so difficult

I bought a $25 Nike gift card online back in 2011 and never used it since until recently in Nike store. Store staff told me the gift card is no good for some reason and suggest me to call the gift car support center 1-800-806-6453 so I did. The customer representative was the worst I have experienced in recent years. From the beginning, her tone was rude with "stop bothering me" attitude. She asked for my order number and gift card number so I gave to her and she just kept repeating the words like from a script ("The card was never activated...etc."). Again, throughout this whole call her tone was like "I don't care" attitude and just like to end my call as fast as possible. Eventually she found some information on my gift card saying it was redeemed at some store . I said it's not possible as the gift card has been sitting in my drawer for years... And she started saying it must be someone else in my family who used it. It really set me off, I asked how is this card used if you claimed it was never "activated". And where is the store "GIZEX". She couldn't provide any answers at all! From the start her tone was always rude with "I don't care" attitude. At the end I just hung up...



I'll never buy on Nike.com again because of this experience. If any Nike management do check this website for customer service. My incident number is 151229-016154 and I know this because someone named "Tiffany" sent an email today want to follow up and asked for my gift card number AGAIN. If your customer service really want to help me professionally, she should have written down my order number and gift card number when we talked on the phone! I can't believe an established company like Nike would have such bad customer service.... worse than AT&T and Comcast! And don't blame on oursourcing, "the lady" I talked to has 100% American accent! A lot of non-American customer service reps I've talked to had much better manner.



I can say have purchased over $10000 (maybe $20000) merchandise on Nike over my lifetime and because of this experience, I'll never ever spend any money on Nike again! There are a lot of good products in Under Armour, Adidas, Skechers... and many other good brands!

Just purchased a pair of huarache about a month ago. The left shoe squeaks every time I walk! This is my second purchase where I'm not please with the product. Very difficult to find a number or contact information. Would like this situation corrected. I paid $120. For these and about the same for the other pair!

Having been a heavy online shopper for years. Most of my household items including furniture were purchased online. Nike.com is so far the worst online shopping experience I've ever had so far.

On 11/19/2015 I purchsed items from Nike.com. Upon checking out, I chosen 1-day-shipping to make sure I would get it on time. Before I completed the transaction, their system shows shipment would arrive on 11/21/2015 before I confirmed the order. On 11/21, I checked the shipping status and it showed the shipment wouldn't be arrived until 11/23. Since it was my last minute purchased before I left the country for one month vacation, I have to receive it by 11/22, which is Sunday.
So I contacted Nike.com and told them it's their mistake for showing the delivery will be made on 11/21 but couldn't make it on time so I have to cancel it. At first Nike tried to shut me off by saying once it left their warehouse the shipment is out of their control. They even told me I have to contact Fedex myself to reroute the package. Since I've been a heavy online shopper, I knew Nike was lying. I had many experiences with RalphLauren.com and Amazon.com etc. to solve rerouting packages issue even when it's not the mistake from their side. So I told the person answered the phone that I am not going to contact FedEx myself for I am not the shipper to have the right to reroute the package anywhere. I requested the customer services to escalate the issue to his supervisor, Jacob, and demand to reroute the package back to Nike. The supervisor finally agreed after knowing no one will be there to receive the package and the package will be stolen for sure if sitting on my porch. I found that Nike.com's customer services are not helpful and they will try their best to push the trouble away from their hands even that means they have to lie. If it's not because I knew big company can definately reroute the package, I may end up calling FexEx for nothing and package will be sitting on my porch before it got stolen.

On 12/20 I returned to united States and noticed that Nike has not refund me. I contacted Nike again on 12/21 through their online chat. Nike acknowledged that package has been rerouted and I have never received the package. However, they also claimed it takes time to process refund and ask me to wait. While I requested a time frame waiting for refund, Nike's online chat replied and I quote "Sorry for the inconvenience, Jessica but we need more time for this. Rest assured, the refund will go back in your card as soon as possible" and "I know how you feel. Thank you for being a Nike+ member. We appreciate it".

Of course I wasn't going to let their lousy customer services off the hook so easy so I kept demanding them give me a time or else I was waiting for nothing. So the customer services agreed to do "extra mile" for me. That was exact words the person used, extra mile for me. She told me she has escalated the issue and will make my account on "high priority status" and "you will receive updates on your email from to time to time" and she demanded I close the chatting browser, end of the case. I wasn't letting her go by asking her what is preventing Nike from refund my money and she finally typed "Because UPS haven't returned the items to us yet". So what she has been telling me to wait and they will refund me as soon as possible is just BS?? In which part of the united states that takes more than a month to return a package? It's either they lost it or they didn't bother to update the return status. After I lost faith on Nike customer services, she finally said she would escalate to level 2 suport!

Nike's customer services will try their best to push your problem off then do their best to help you, period!