Nordstrom Customer Service Complaints - page 4

I just went to return something to Nordstrom that had the tags, and like the others on here, I no longer have that particular debit card due to switching banks. They say they can only give me a gift card. Do you all know this is illegal? If you purchase something, and are returning it within their guidelines, they do NOT have the right to tell you that they can only refund THAT particular card back. I smell a class action lawsuit coming on but for the moment and to prove a point, if i don't get satisfaction from the district manager, then I'll be bringing them to small claims court. Mind you, this is a $51.00 sale. Not a big deal, but it's the principal AND what they are doing is ILLEGAL. I'll update this post to let you all know how this works out. Oh yes, and they have lost a loyal Nordstrom customer of 30 years forever.

customer service at Nordstrom in Oak Brook, IL is absolutely the worst especially in the collectors dress section. Very rude, clueless, and they don't know what they are doing.

First of all I will start by saying Nordstrom Return Policy has Never changed. Use your best judgement... If the item is worn out can you return it? Should you be able to return it? If the item is damaged in what YOU believe is to soon, example: "I've only had these flip-flops flops for a year!", should you be able to return it?
In most situations we Still Absolutely return these items, it's our commitment to service. Do we Always, no, each case is different. What I am hearing is how upset people are on getting a gift card,which Never Expires and can be used on literally thousands of items.
Secondly, the reason behind interrogation,as former commenter stated, is not interrogation at all! We literally have 6 different ways to look up purchase history to ENSURE customer is getting back the price THEY PAID not current value, which is extremely important as items purchased over a year prior to you returning them are more than likely WAY less than you purchased them! I have personally spent an hour trying to locate an item because of this, because that is what it takes to find transactions when customers are unaware of how long ago they purchased. Service is Key, Yes, but please have patience, we are trying to help YOU. Getting rude is not going to speed up the process, it is not going to Help in any way!
Please understand that we are only trying to help you get back what was PAID.

Nordstrom's customer service still exceeds most other brick and mortar retailers. No retailer can give their merchandise away for free. I keep most of what I order, but I definitely use Nordstrom as my first stop due to the free shipping and free returns. They have quality brand names and great customer service, still. They are not the only retailer that refunds in the form of original payment---it makes good economic sense. This is a retailer that I want to remain afloat, and I'm willing to accept a few reasonable compromises for that to happen.

I am disappointed in Nordstrom s change of return policy. I recently purchased a pair of shoes- paid for half with a gift card and half with cash. TheY didn't go with what I wanted to wear them with, and I found a better pair at another retailer. Knowing Nordstrom cash back policy, I thought I could return them, get my full amount back in cash and go get the other shoes. (I'm not gonna lie- I love the store so much, family and friends give me gift cards for special occasions- 80% of the time, I keep what I buy, but I do sometime return to get the cash back for something somewhere else- it's one of the reasons I love the store so much)- they told me about the new policy. Insisted on putting half on the gift card again. It's not a huge issue- but I'm no longer as pro-Nordstrom as I once was. I will be asking for visa gift cards from now on and do my shopping somewhere else. It's to bad they felt they had to change to be like every other store because of a few faulty people. They no longer have what used to set them apart.

I think Nordstrom just conformed to the industry standard. Comments about Nordstrom punishing customers because of a few scammers is egregious! I know Nordstrom has lost millions to scammers over the years, and the numbers continued to grow! They buy merchandise with counterfeit cards, credit cards, gift cards, stolen merchandise, you name it! Then return merchandise for cash. A great fence for stolen merchandise and a drop off for all the returns not accepted at other retailers or online discount shoppers. Nordstrom was a revolving door for theives and Nordstrom allowed it for way too long! And as the % of fraudulent transaction skyrocketed due to the counterfeit rings targeting Nordstroms flexible return policy, something obviously had to change. Thank the wonderful world of theives and scammers for the policy change, not Nordsrom. The revolving door just closed!
Btw, I used to work there.

Just got back had a gift certificate wanted to buy anything and return it for cash, Herman middle age guy in the shoe department said I could not that they would only put it back on a gift card, I feel I was lied to just so he didn't have to go through the motion of purchase them return.long motorcycle ride for nothing.

The customer service with this store has been disappointing over the past few years. My contact with a representative today was beyond dismissive. My question was with regard to receiving a price adjustment ona pair of boots that went on sale 16 days after my purchase. The savings would have been $110.00, they were never worn. That was 2 days after the policy I was told, yet I learned decisions are made on a case by case basis. The nearest Nordstrom store is 50 minutes from my home. He said no to reimbursement, I will go and return them and then buy for the sale price. I have been a customer for 30 years and will not be returning to this store to do business in the near future.

Nordstrom is going to lose customers over this big time. They're supposed to be all about customer service, flexibility!! Over the last two to three years I have noticed their customer service has been going downhill, just another nail in their coffin. I might as well go where the price is the least expensive if I'm not going to get great customer service.

geez louise gang, are you really that spoiled that you cannot see how generous the Nordstrom policy still is? and understand that they had to restrict returns to the card you purchased on to stop scamming people who buy (or steal) items from other chains and then take advantage of the easy policy at Nordstrom's? in the case of the person w/the stolen debit card, did you ask to speak to the manager? talk to your credit card company and ask them to send you a letter verifying the theft of your old debit card and reissuing of the new number? the nordstrom I know is great and will work with you, as long as you come prepared. always helpful to remember that the world does not revolve around your personal calamities ...

Punish Loyal Customers because of scammers. Invest in your methods of keeping track of purchases i.e. getting rid of UII Invest in training employees to build relationships to decrease returns and holding managers and to sells people accountable who don't deliver. Invest in loyal passionate employees versus college students who have been trained that once they earn a degree the sky is the limit and minimal work growth is necessary to succeed. And a passionate employee can be a college student or someone with experience. Service leads volume as Stephany Pierce would always say!!!! Defining what service is not letting a customer get a free merchandise or returning something with no proof no service is a standard where the elite feel elite (anyone has this access) because they are value regarded and respected as a customer who appreciate what nordstrom has to offer. This new method isn't bad, but lately how its been delivered makes it look really bad!!!! Ie when a customer is purchasing introduce the nordstrom card and say we have a policy where we return on the card you use this makes it easier for you to track ur purchases and the return policy so much more convenient. Make it about the customer and not as if they may have been a scammer!!!!

Punish Loyal Customers because of scammers. Invest in your methods of keeping track of purchases i.e. getting rid of UII Invest in training employees to build relationships to decrease returns and holding managers and to sells people accountable who don't deliver. Invest in loyal passionate employees versus college students who have been trained that once they earn a degree the sky is the limit and minimal work growth is necessary to succeed. And a passionate employee can be a college student or someone with experience. Service leads volume as Stephany Pierce would always say!!!! Defining what service is not letting a customer get a free merchandise or returning something with no proof no service is a standard where the elite feel elite (anyone has this access) because they are value regarded and respected as a customer who appreciate what nordstrom has to offer. This new method isn't bad, but lately how its been delivered makes it look really bad!!!! Ie when a customer is purchasing introduce the nordstrom card and say we have a policy where we return on the card you use this makes it easier for you to track ur purchases and the return policy so much more convenient. Make it about the customer and not as if they may have been a scammer!!!!

YES NORDSTROM now only returns to the card you used or you get store credit. Really sucks. Lost a customer over this one. I purchased a large designer item with my debit card that was stolen and so I told them I have a new card. Despite me having my receipt, tags item all in tact the woman refused to return it to a different card. Which is really not smart making that decision. Im sure there are plenty of people who will run into this problem. I did not want a gift card what so ever. I paid debit I wanted it back on my debit. Why should they hold my money hostage like this. Even Macy's would had called a manager to fix that issue. Nordstrom does not realize how many people are going to be upset over the new strict policy which basically trumps the old open policy which is why I would buy from Nordstrom to begin with. No one else had that policy, now guys its over. Dont even try and return an item without a receipt or tag either I saw a woman next to me almost in tears trying to return a sweater she needed them to look up to verify she bought it and they were asking her every known question to man like some sort of interrogation. even invasive questions which as a customer should never be asked. It was unbelievable and showed me a lot about the stores new image. Then after they got finished grilling her they needed her photo id and i overheard her getting a store credit for a fraction of what she even paid. So for those that think they can breeze into Nor-dies and take anything back you are dead wrong. The staff are trained to be very firm borderline rude and offensive and very unbelieving of customers. The woman looked like she was almost in tears over the matter and left completely embarrassed. How is that good customer service. I probably should of minded my own business but good lord I can name 4 retailers known for stricter return policies who would of helped that return situation so much better, faster and more ethical. Nordstrom Ill take my business which was a lot else where. Scammer should not have ruined for the 99% of honest people.

As of April 30th 2016 Nordstroms only gives back cash if you paid cash. Debit and credit card purchases go back to the card you paid with.

What is the bathing suit return policy?

i went to Nordstrom
i was looking for this particular perfume so i ask a lady and she told me they didn't have that one i was looking for so i told her that i was going to be back another time , she said okay. but the second lady who was with her laugh at me for not reason. she was telling the other lady something which obviously i didn't hear, this type of people are not good enough representing Nordstrom i been shopping be there for years but ever since i don't like going anymore.

I think the ease of returning an item to Nordstrom all depends on the location and management. Some stores just refuse to return anything and some stores are helpful in returning an item. I had an item I had to return I went to south center in tukwila Washington and had to speak to manager and still denied to even exchange my item that had the box with sticker on it too. Not my fault it didn't pop up in the system. I went to the Bellevue store later that weekend and my item was taken back quickly and without making a big deal about it and embarrassing me. Talk about night and day. Also the manager sue jui is horrible at south center pure devious cow. Really hates life I think. On Christmas Eve my wallet was stolen and to get home I would've to return the jeans I bought at Nordstrom. I had just bought them and had tags receipt. I didn't see the big deal. Well sue made up some policy that is total bs. No returning items on the same day. Of course as soon as I told her what happened to me in the mall. She would not. So I had to wait outside the mall until my husband came to pick up me and my son after the mall closed. Ruined my Christmas Eve. I asked customer service and store manager later and I was told sue had been wrong. Nice

Bought 3 pair of very expensive sunglasses at Norstrom Paramus (NJ) a few months back. One of the glasses kept breaking (screw) so on my lunch break I went in to exchange for the same pair. The sales man made a huge deal about it (didn't have the receipt) in front of so many customers I was so embarrassed. He called the manager and they made me take out all of my credit cards to check the purchase after I told them that my wife had made the purchase on her card. I just missed the salesman that I bought the glasses from so I had no help. Needless to say I left the store with the broken pair of sunglasses after the manager said "sorry go get a repair kit at a cvs or call Marc Jacobs for a refund". I was going to buy a few more sunglasses for my Bahamas vacation but will now take my business to Neiman Marcus. Norstrom used to be wonderful with their customer service and appreciation. They are terrible now. You lost a huge shopper today along with my family.

We bought a classic Chanel bag from Nordstrom Portland 2 days ago and back home in California, finding that the bag right inside is damaged. We sent the bag back to Portland with original tag and receipt inside immediately, but they say they cannot process the return. In USA laws claim we customers have right to return defective bag back within 30 days and we sent it back in 5 days. However, the portland Nordstrom Chanel store cheat customers by selling damaged used bag. Now the situation is that they charged us $4700 with a broken bag selling to us.

I've been purchasing from Nordstroms and Nordstroms.com for years, and I've always found their return policy to be fantastic. One time in ought a dress, and the first time I wore it, the zipper stuck and I couldn't get it off even with a friend's help. Since I was nearby, I actually wore it to the store. They had to cut it off me but still gave me a full refund! If your returns are legitimate, then I've found hem to be quite reasonable and helpful.

I ordered a Sonix iPhone 6 case on 10/23/2015. On 10/24/2015, I received an email from "customer financial services" claiming to need further information regarding my order. I called the 800 number and reached an individual by the name of "Dawn". She proceeded to verify my billing & shipping address and then asked me what bank my credit card was with and then wanted the phone number on the back of my card so she could verify something. I absolutely refused to give her that information, because at this point it started to sound very suspicious to me. I hung up on her! No one should EVER ask you what bank your card is from and they have no real reason to ask you for the phone number on the back of your credit card unless they are up to no good. The order was cancelled and I decided to call Nordstroms actual customer service. The woman that I spoke to said that she thought that what Dawn was asking for seemed odd and said she would speak to someone at corporate about this practice. I will not purchase anything from Nordstroms again, online, in store or otherwise. I have also informed everyone that I know about what happened and a few people have told me that they had similar experiences. After reading some of the complaints from other customers, it would appear that Nordstrom should just shut their online website down. Orders not being fulfilled properly, terrible customer service, customers not being informed when an item is out of stock. Incompetence is their

I tried to return some jeans with no receipt, however l used my credit card to make the purchase.For some reason the info could not be found.I did not leave the store until l had my refund. Never again will l shop at Notstroms. They are not the company they use to be.

My husband's friend got him for his birthday 10/10/2015 a Tommy Bahamas salmon color shirt. He did not like the color so I wanted to exchange got different color.
It has every tags,, Nordstrom price tag and return sticker on the back. Never been worn.
Remind you a brand new store in Torrance California did not take it back. She had said she can't find a code in the computer.
She can't do anything for me. Reeeaaaallllllyyyyyyyyyy!!!!!!!

I left the store and I never go back again. Regardless Nordstrom or not I did not like the treatment in the brand new store.
As somebody mentioned earlier the Nordstom is not a same as it was before. It used to be friendly doing everything for its costumer. They really should, for that amount of money as they sell items for.

I called customer service to discuss my statement and got the most rude customer service rep.ever. I should have gotten her name and reported her. This is not the Nordstrom service we are used to! I was shocked . Guess they don't realize we can take our business elsewhere no wonder so many stores closed in our state.

My wife works in the cosmetics department at a Nordstrom store. For all of the comments below about Nordstrom not really honoring their return policy, she can tell you how often people ABUSE the policy. They'll buy some kind of cosmetics product, use 95 percent of it, and then claim "oh, it made my skin break out", or some such nonsense. Here's a clue: if a product like that is going to make your skin break out, you know it right away, not months (and sometimes longer!) later. Or, they'll buy something during a "gift with purchase" promotion, only to later return the product and keep the free gift. Nice.

It's unfortunate, but that's just how people are nowadays. "Let's game the system!" seems to be the motto. Nevermind that it goes against my wife's commissions every time this happens - and it happens a lot. And if you think she's getting rich at Nordstrom, you're quite naive.

So, cry me a river about complaints about their return policy. There's far more abuse in it than people who find themselves on the wrong end of a purchase they can't return for this reason or that.