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Nordstrom vs Walmart

Customer Service Comparisons

Best Customer Service Rating


Nordstrom has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings


Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Nordstrom92.7988
Walmart38.701,515

Ratings Breakdown


The rankings listed in the table above were calculated from the following ratings:
  • Nordstrom has had 88 total customer service ratings of which 19 have been positive and 69 have been negative. This has resulted in an overall classification of Acceptable.
  • Walmart has had 1,515 total customer service ratings of which 159 have been positive and 1,356 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time


The following chart demonstrates the overall customer service rating for the selected companies over time:

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