Nordstrom Customer Service Complaints - page 3

I've always had good experiences with Nordstrom but however after their no cash back without original receipt is total nonsense. Purchased a pair of jimmy choos with cash and was in a hurry so did not try and walk around with them in store, after I got home I decided they weren't comfortable. I go back and asks for a return with my receipt but no ID and was told they can only give me a gift card. Few days later I couldn't find my receipt but went back with my ID was told I can only get a gift card because I lost my receipt. Now I am determined to find that piece of receipt and never go back to Nordstrom.

Nordstrom Garden State Plaza, NJ. I wanted to return $59. earrings. The Nordstrom return sticker was attached to the back of the earring card and I had the receipt. I paid cash. I was told by the associate, and then the manager that she will not "cannot" refund the cash without seeing my ID and entering my personal information into the computer (i.e. driver's license; what other ID do we have). Or she will issue a gift card with no ID. I said that does not sound legal, it is an invasion of my privacy and none of Nordstrom's business who I am. You did not force me to show ID and enter it in your system when I purchased it. I took the manager's card, and would like to find a law firm interested in a CLASS ACTION LAWSUIT. To my mind, Nordstrom committed two crimes: 1. Violation of civil liberty. 2. Extortion of $59.

Return your purchases through the mail it's free shipping you don't need the order number or anything. You print out a packing slip and label through the website. I do it all the time especially if I don't have the receipt. You don't have to deal with rude employees that way. They can't say no through the mail, the return center actually follows the rules.

I tried to return about $150 worth of nylons I found in a family members drawer we are clearing out due to downsizing of lifestyle. They were all unopened and the tags still on them. Definitely older tags but still with tags.

Customer Service Manager told me as of last Monday which would be 11/14/16 Nordstrom's new policy is no returns without the origin receipt. Well who saves receipts? I'm going to OC tomorrow and will try South Coast Plaza and see if it's the same dog and pony show.

I was going to purchase a $350+ purse with the credit but decided to pass on the purse and go to Bloomingdales because I love their things better anyway. There was a day that shopping Nordstroms was so much fun. Seems now it's a store of an ocean of clothes and nothing to buy. Very frumpy. It's 4:30 and I bet there was 20 people in this store. No wonder they are tightening up on returns. They don't want to see that yuckie stuff again.

Hold on to your holiday shopping receipts. Your recipient may be SOL.

This rude employee was sooo mean to me in Khiels. I was at the freehold mall returning a kiehls face cream i had for a few months. Ok ok maybe a bit too late. But this cream was literarly burning my face and made it red. I explained to her and she had this rude attitude towards me. Yes, i am a teen but you dont have to treat me as if i am not a costumer or something. So anyways, i dont wanna name names... But, i have returned shoes before i had for a few months at nordstroms because they didnt fit me and i didnt wear them. So, you dont have to be plain rude to me. I wanna say her name maybe if u ask me ill tell u. But horrible employee and im not shopping at nordstroms again!!!

NORDSTROM BLOWS. Even if you pay cash and have the sticker attached to the tag, it automatically tenders to 'NGcard" on the register. NEVER shopping there again. Loyalty is the key to keeping customers and you guys are just digging yourselves GOOD LUCK!

I'm a loyal Nordstrom customer and regulary go to Nordstrom at Irvine Spectrum, California.
There's a best sales person in Handbags department that serve/help me the best, professionally.
I'm very disappointed/angry to find out he was fired yesterday with the reason that every sales person in that department were doing the same thing. I'm sure I won't be the only one who feel this way. Perhaps the manager does NOT treat his/her subordinates fairly.
This will be a lost for Nordstrom since I won't shop at Nordstrom Irvine Spectrum Handbags department anymore.

I went through hell trying to return an in store purchase made by debit card. I was rudely told that I could not receive cash back. Nordstrom Rack had no problem doing this before...what's changed besides the location in KOP? New location, new funky attitude? I'm through with most of their ghetto employees!

Ugh, I've shopped and returned with Nordstrom's for years and have never had a problem with returns, especially when I received a gift and took it back with the original tags attached and clearly unused. Not only was I given the third degree, but this young woman had the courage to imply that this return was not from their store, though it was. I understand that some people probably took advantage of their policies in the past, but I think it is unfair and ridiculous for any employee to treat and customers in such a condescending way. Nordstroms used to be a classy place that made life easy for consumers, but this indecent and harmful behaviors today was embarrassing. If nordstroma did change its policy (though the employee told me that nordstroms never returned items without a receipt which was a blatant lie), then I feel that the company should let their customers know ahead of time rather than subjecting them to this unfair mistreatment from their employees who do lie to protect themselves. I'm definitely taking this matter up the corporate ladder because it was too ridiculous to be treated in such a way.

Hello, question for you guys. If I purchased something from Nordstrom that came with a free gift and I want to return the item, do I have to give back the gift as well?

To the Macys Lady. I'm sorry but really Macys. They just asked if it was worn just in case the need to damage it out. Not to accuse you of being immoral. And why isnt anyone talking about Nordstrom Rack. Before I transferred to full line (Regular Nordstrom) I worked at the Rack. It was literally across the street for full line. And had all of the same stuff for half price. Hanky Pankys for $8, Burberry scarves $100 ( extremely rare if you see one grab it) Michelle diamond watches $600, Tom ford and Gucci sunglasses $99. I can go on and on.

Yes Nordstrom is changing there return policy. TOO many customers were abusing the policy. People were bringing back items with no receipt, no tags, " only wearing it once" but purchased it 2 years ago. Come on. I mean its ok to try but don't give your hopes up when you get rejected. Yes I think Nordstroms made a mistake with having a no return policy in the first place. PJDS they didn't do anything illegal. J am guessing they never rejected to return it to the original tender. I am not sure why a gift card is a bad thing because I am pretty sure you can find a way to use it since your such a loyal customer. And even if you closed your bank account they can still return the money back onto the card and the bank will give you the amount back. Your class action law suit wouldn't win because they never denied to return the money back to you.

Princess Nordstrom puts a UII sticker on the ticket or inside the pockets. And that way you could get the full price. If some how cannot locate the UII then you might have to work for it. By shopping for another item ( like a clutch) and do a refund re-ring and purchase the clutch with the remaining credit. Majority of the time this will work with a sales associate on the floor because they will get something out of it. Now you will have proof of purchase. I am not advising for you to do this just for you to turn around and return it all because it effects the associate commission for up to a year.

I had a very hard time dealing with Nordstrom online customer services. They weren't competent, and apologized and promised to send me the item for a while and never ever contacted me. Bad services. In every good reputable store they'd be sending you the item for free for their mistake, but not this one.

I forgot why I never shop at Nordstroms and now I remember.
I purchased two dresses from Norstrom for $500.00 2 days ago for my daughter, and without her. I brought them home and she choose one and didn't even try on the other one which I returned (all tags were in tack). When I approached the Cashier for the return, Kathleen, South Coast Plaza, asked "Did you wear the dress?" I was shocked. I was offended. The several tags were still obviously in tack on the outside (especially since you would have to cut through ribbon on one of the tags and clearly impossible to replace or put back. My integrity will no longer allow me to shop Nordstroms and I will remain loyal to Macy's because if I return something at Macy's the Cashier always handles returns gracefully and with a smile.

Thats funny your not the only one who lost prevention followed around obviously ms. Carrie. I too had an experience at the bellevue square store in washington. This guy was over the top i went to pick up an order and he was at the counter with a clip board i thought he was a normal employee at first then i noticed him at the next register i went to to buy some jeans he tried to look busy but he kept drifting all about so obvious. I have never stolen not one thing and im a straight laced guy who has never been in trouble and i have a nordstrom card and buy often. Still i was followed over whole store and in the end i just left and felt like i was missing something. I even went to buy my daughter some kids sandals and the lp dude was suddenly up there too acting busy. Im offended and need an apology letter. This is the new norm i suppose

So nordstrom is definitely different these days in all areas. Also what the web site says is entirely different than what one really says in a store. If you even try to return a gift period you end up getting the third degree and exposed to the whole store practically. Like a spectacle. I am not shy but really its not just about trying 4th o refund the correct price like many nordstrom advocates claim its way more. Thats just an excuse they have all been told to use. I was in the store for over an hour and dealt with a total of four employees not to mention the oh so obvious lost prevention boy was literally locking arms with me during whole process as if i was some petty thief or criminal. I was very offended and almost said something to him. I spent over $756 on shoes and handbags now i have a return and im treated as a crook. Definitely lost my business. Never in my life has a security ever been even near me or interested in my business. They need to get it together. I was hoping he did mess with me so i could of filed a suit against him. How offensive and simply odd. No for all you nordstrom die hards i was not doing anything out of the ordinary and i am a huge spender in nordstrom. And i dont return items hardly ever. I went through 20 questions with 4 people told i could get a gift card i agreed then the mic comes over. What a total rude cow. She didnt even listen to the other employees explain or ask the circumstances or try and look up the item. She had a foul look on her face and said i needed a receipt or the credit card number used. Really. How would i know that. U dont give a gift with your credit card number sticking to it for easy returns lol. And she then tried to mock me and asked for gift givers email i didnt know that off too of my head so i said id call her she then said oh good lets make it a girls day. Wow. I was at that point over it and would rather burn the jacket then get a store credit. She then after a whole hour and twenty min goes by tells me no. This procedure is just terrible and totally unpleasant and rude. It doesnt follow any online listed rules it has its own set of rules. I left exhausted and angry. I wasted so much time and felt mentally drained and wanted to return the stuff i just dropped money on. Why give them my business they cant meet me even half way for something so little. Also she tried to tell me i would have to of refunded the item to the gift givers card too not a gift card. I give up. I donated the jacket and cut my losses with nordstrom for good. This was too humiliating to give them another chance

I ordered an item online. Five days later I got a message that it was sent with a link to track the item. The link was dead. I followed up a few days later to get tracking information since I wanted the item by my daughter's birthday. I used online chat. It took 50 minutes to get a response. This is our conversation:

ME - How can I get tracking information on this order? The button that says "See expected delivery date" takes me to a dead link.

Employee: I do apologize, this item was actually not shipped due to the availability of the desired location. I do show it available some where else. Happy to set this up for you.

ME - What does "due to the availability of the desired location" mean?

Employee - Due to the lack of availability of the desired location to ship from. It available at a different location. Happy to set that up for you.

ME - Why was I told it was already sent?

Employee - I do apologize for the miscommunication. You were charged for the item, however it was not shipped. It is still available, we would love to still get this out to you.

The employee was quite pleasant, but wow! So now there is a "desired location"? I cancelled the order and feel the need to follow up and make sure I get the refund.

I will not use Nordstrom online again. BTW I had no problem with Nordstrom Rack.

I don't understand how what Nordstroms is doing in regards to "debit" card return transactions is legal. When I use my debit card to pay, the funds are immediately removed from my account to Nordstroms. Yet today when I went to return jeans with receipt and all tags on them, I'm told I cannot get cash back. So now Nordstroms has their product back...and I have to wait 3-5 business days to get my $ back available on my card. Lost a customer! I'm sure a class action suit is brewing.

I am a former employee and a current customer for 10+ years. When I was first hired at Nordstrom, my orientation class was told a story about a man who returned a tire to the newly built Nordstrom location because that location was previously a tire shop - Point is the "take every thing back" policy that Nordstrom adopted is a thing of the past.

When I was an employee, I had a customer who would regularly purchase "Lelli Kelly" brand shoes for his daughter. These shoes were sparkly and expensive, about $80 depending on the size/style. This customer would exchange the old shoes, clearly worn and dirty for new ones and because I sold him the shoe I would take the hit since sales associates work on commission.

As a customer and a card holder, my transactions should be put in my "personal book" which is a detailed log of all my transactions for up to five years. When I need to return an item for any reason, any sales associate should be able to pull up any transaction by using my first and last name and my phone number. If the sales associate at the initial point of sale correctly logs the transaction in the customer's personal book, "the interrogation process" would be a lot smoother.

Totally just had the worst experience at south coast. I HAVE MY TAGS ON THE BAG just wanted a gift card for whatever the price was because my sister did buy it in January. I had 3 people tell me no there's no way to prove it was purchased at Nordstrom. Seriously...? It has tags. Lost a really frequent shopper. Oh well.

I have been a loyal Nordstrom customer for years. One of the best things is the liberal return policy, but after yesterday when I was coldly treated like a teenager by a rude staff at Nordstrom Brea Mall I will NEVER shop there again. I have over 20K followers due to my cosmetics business and I will let everyone know DO NOT SHOP AT NORDSTROM. All I wanted was cash back AND I HAD MY RECEIPT PURCHASED WITH MY DEBIT CARD THAT had been since closed due to online fraud. They refused to give me $31 cash back well you ignorant employees who have literally no life you have lost 20,000 customers. And dont call me honey or girlie you DONT KNOW ME

I couldnt agree more. All these ex employees that keep defending the retailer need to stop. All stores im sure have problems with scammers and high return volume. But that should be dealt with by hiring better more skilled employees who know how to weed them out. I worked in retail for ten years and it doesnt take much to figure out a person is up to something. Either way punishing the 99% of notmal shoppers is ridiculous. I also had a problem at Bellevue Square returning a high end item I used a card that I no longer carried due to divorce and they made this big comotion about me needing to.get in touch with.my ex husband to get the new card number or a letter of why im not using it. ARE YOU KIDDING ME. NOT ONLY.IS THAT HIGHLY INCONVENIENT. BUT I DO.NOT LIKE ANYONE TELLING ME TO CONTACT MY EX HUSBAND. and over a refund. Lol. Nordstrom you say your just trying to help and work with you , but no your not your trying your hardest to be difficult even when a situation deems important to correct. I too want to speak to district manager. Not the store manager because mr steve wilkos never even made it down to help me. Instead some intimidating big man came to try and tell me the SAME CRAP THE EMPLOYEE SAID. I dont want a gift card. I paid with my old joint account and do you need to see my divorce papers too. Horrible experience. I thought bellevue to be a superior nordstrom store. Now not so much. Customer service is garbage and lose the pretentious self centered attitudes you all carry. I saw onegirl watching in Point of view petite brunette and she acted like a child I kid you not. Just how a third grade girl wouldwhisper in someones ear and point. I didnt know having a new card made you popular. I am no longer a customer and ill use social media to spread the word. You suck

Social media is a wonderful thing and the best way to let Nordstrom know that we will no longer support this policy is to let them know and spread the word. You can post your grievance on Twitter

I look forward to new followers and hearing your tweets.

I just went to return something to Nordstrom that had the tags, and like the others on here, I no longer have that particular debit card due to switching banks. They say they can only give me a gift card. Do you all know this is illegal? If you purchase something, and are returning it within their guidelines, they do NOT have the right to tell you that they can only refund THAT particular card back. I smell a class action lawsuit coming on but for the moment and to prove a point, if i don't get satisfaction from the district manager, then I'll be bringing them to small claims court. Mind you, this is a $51.00 sale. Not a big deal, but it's the principal AND what they are doing is ILLEGAL. I'll update this post to let you all know how this works out. Oh yes, and they have lost a loyal Nordstrom customer of 30 years forever.