Olympus Customer Service Complaints - page 2

How can I find a dictophone with the functions I need, if Olympus site has neither search options nor dealers who are aware of these functions? Just FYI in M-video I was offered a "decision" to this problem -to come to the store and read instructions to every model they have and that's with the price range from 200 euros. They have the worst customer service Ive ever seen.

I bought a new Olympus PEN 13 months ago. It started having problems after 6 months and quit working within 8 months of purchase. I sent it in for repairs through the store I bought it from (Fry's) and it came back 2 months later with some of the issues resolved but not the original problem (the body not communicating properly with the lens). I tried calling Olympus Customer Service and spoke with Jim O'Neill, who seemed very helpful but tried to tell me that the problem was the way I was operating the camera. I knew this was not so, but agreed to do some tests to remove all reasonable doubt. The tests he suggested proved conclusively that the camera was indeed defective. After this, I tried both leaving phone messages and emailing him several times with no response, so I finally took it back to Fry's to have them send it in to Olympus again. Long story short, they kept the camera another 2 months until the 1 year warranty expired, and when I finally got the camera back, the first time I used it the autofocus failed, the manual focus ring was so stiff as to be virtually unusable, and after 36 pictures the screen said the 16GB memory card was full. (The camera had none of these problems before I sent it in.) I took it back to Fry's a 3rd time and they were nice enough to set policy aside and let me trade it in for a new Canon Rebel. Needless to say, I am disgusted with all aspects Olympus--the quality of their product, the complete lack of customer service, and their inability to service their own camera! I will never buy from Olympus again.

I bought the EPM1 camera recently from the UK but I live in Cyprus.I read through the operation manual, both the basic and the advanced, but as concerns the PASM functions I had certain difficulties in following the instructions. Hence, I contacted by phone the franchise representative in Nicosia- Cyprus, Mr.Lefkios, and I asked whether he could assist me being frank to him that I had bought the camera from abroad. The aforementioned without asking the difficulties i was encountering he refused to help by saying in an extermently rude manner that "when I sell the camera I explain to the customers how it operates" and he advised that I "sit down" to read the manual and find out how it works. Our first conversation ended there, but when I processed it I felt that this attitude was compeletely unacceptable, so I called back. When i complaint to him that such customer service from his end is not professional and not appropriate to a representative of a universal product, such as OLYMPUS products, he told me that he will receive no rebukes from me and that I have no right to lecture him. I got infuriated by this attitude and I hung up the phone which was my only mistake (other than my mistake of beleiving that I could be assisted). After a while, Mr. Lefkios called at my office number and asked for me, but I didn't wish to talk to him. So he hung up only to call after a while to ask for me, pretending to be a "friend"; and of course his intention was not to discuss amicably what my complaint was about, but to be offensive and sexist: in particular, he said that my attitude of hunging up the phone to him shows how spoiled the WOMEN in Cyprus are who expect everyone to fall on his knees for their sake. I underscore this last comment as particularly worrisome and I ask you this question: maybe he's not obliged to assist but is this manner justified in any way? Lastly, but not least I cannot help but wonder: in case my camera needs service or fixing how could I ever trust this person whose loyalty to the Olympus products is restricted to the items that HE sells? Thank you for your attention and I apologise for the length of this complaint, but I felt really strong about this that I could not keep it short and sweet :))

Have an Olympus uTough, purchased a year and a half ago. Although it had worked great for a year (warranty length, unfortunately), one day the software stopped working (with no fault of my own). Many cold phone calls and explanations later, they told me to just send to the repair shop with a note. It was just the software that needed a reinstall: they told me $96 for repairs, including scratches. Not what I asked for, could never get through to a customer service representative in canada, nor one who even cared to resolve the problem. OLYMPUS = WEAK.

After sending my camera to Olympus warranty repair, incurring shipping and insurance costs, I was informed they would not honor warranty for my repair because it was 4 days past their 1-year warranty. They wanted to charge me over $70 for the repair (just to replace the receptacle on the camera where the USB cable plugs into). I had left several messages for a manager to express my discontent, and request alternative options - without any response. After repeated calls, I finally got someone live. I was offered an extended warranty for $49.95, under which they would repair my camera. Cameras with all the same features are now available for $59!!!
Thanks for nothing Olympus! I will NEVER buy a camera made by Olympus asgain.

Olympus Customer Service SUCKS! They are very rude and disrespectful!! Never calling them again or buying their products!

I have had an Olympus Tough camera for 6 years and have absolutely loved it! Two months ago, I bought another Tough (TG-310) and to my dismay, the pixels on the screen no longer work, as the screen has white lines all over it. I called customer support in the hopes of being able to exchange it for a new one since I just bought and the two people I spoke to were extremely rude, cold and not flexible in any way, shape or form. Their policy is to have me send the camera into the repair shop, and the turn around is at least 3 weeks. I explained that I use this on a daily basis for work and asked if there was a local repair shop I could bring it to to expediate the repair process and this was not an option. Prior to this conversation, I was extremely happy with Olympus but their customer service is anything but accommodating.

Olympus cameras suck, as do their guarantee's. I bought a Olympus camera, I paid over $500.00. A three foot drop onto my shoe destroyed the camera. I sent it in for repairs, paid for shipping, was called back, they wanted another $300.00 to fix the problem. I had purchased a five year warranty extension. However, it did not cover a three foot drop onto my shoe. Don't waste your money on a Olympus cameras, they are super, cheaply made. They are like an egg shell.

Sent Camera to Olympus for LCD repair. Repaired camera returned without battery and took three weeks for delivery. Once battery charged camera settings and autofocus not working.