Posted by boxofwar
Easy to reach; however, don't press 0. Press 5 first if you have an "Other question". Then hold and a CR will assist.
Overstock.com Positive Customer Service Ratings - page 2
User Reviews, Ratings and Comments
NEGATIVE Comments
176 Negative Comments out of 205 Total Comments is 85.85%.
POSITIVE Comments
29 Positive Comments out of 205 Total Comments is 14.15%.
Issue Resolution
Reachability
Cancellation
Friendliness
Product Knowledge
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Overstock.com
Customer Service Scoreboard
- 50.95 Overall Rating
(out of 200 possible) - 176 negative comments (85.85%)
- 29 positive comments (14.15%)
- 1 employee comments
- Attribute Ratings
(out of 10 possible) - 2.9 Issue Resolution
- 4.2 Reachability
- 2.8 Cancellation
- 4.9 Friendliness
- 3.6 Product Knowledge
- 50.95 Overall Rating
Add your review!
Return to the main Overstock.com customer service scoreboard page
14
Jul
27
Jun
Posted by mary
I have shopped with Overstock for about 5 yrs and this is the first I have had to return anything. The lady who took my call was very helpful and kind. She is having UPS pick up the damaged item when they deliver the replacement. She was very helpful!
I have been very happy with the service and products at great prices. Mary M.
15
May
Posted by Catherine in North Carolina
I have been ordering from Overstock.com for several years. The quality of the products I have ordered are GREAT. The people I have talked with on the phone are Great...and NO shipping charges or $2.95 shipping charges..how cool is it that this savings is passed on to me the customer. Easy ordering..free shipping and really nice people on the phone...keep up the great work it's appreciated my ME.
05
Jan
Posted by Anonymous
for months, have been dealing with bank of america's so called customer service to resolve a loan posting issue. if overstock reps took over and/or trained those unplugged folks, this country would be better for it. them, the worst i ever, ever encountered; ya'll, the best. keep up the good work. it's a pleasure doing business with service pros.
