PSE&G Customer Service Complaints - page 2

I just called customer service I wanted a call back 08/27/2020 at 10:00am she called me back with this horrible customer service attitude she did not wanted me to explain what i need to ask why is my bill so high.. I live in my home for over 13 years and never in years my bills so so high. it jump from $75.00 to $220.00 in one month. she gave me excuse because of covid if even doing this covid i was the only one home..mind you we are only two people in household during covid i had a major surgery so I was not even at home i was at the hospital so I will like to know why my bill was so high? Never got a reply.she said mam you must of have something in electric that is high onyl you know how would you think i know.. mind you this is PSE&G representative. POOR service even in this pandemis

I got a called from a pseg guy saying they were going to cut my power. They knew my name they knew my account number the last numbers of my account ... It was very legit .. I did the mistake of confirming my pseg account number. What raised a flag was they wanted me to pay with via fax money. So I called pseg told them they wanted to cut my power and they knew my account number..which they responded with you just gave authorization to the third vendor party. I said so what can they do. They replied you just authorized a thir vendor party. Thats all they said they never offered any help. Like if a third vendor party contact pseg and says they need to bill me something they just gonna do it because I supposedly authorized it. Pseg wouldn't help me because I authorized a third vendor party by confirming my account number.

PSEG ought to be ashamed of their terribke and thoughtless response to the aftermath if Storm Isiais . The inability to reach a single person was unacceptable and I sm glad this shady company is being investigated . Restoration estimates onna power outage map differ wildly every day so you do not know to trust it; no answers at any numbers called . I finally got ghrough to an automated voice that continually repeated some one would be with me shortly only to find after 20 minutes that the line went dead. What a slap in the face that was. Ww must have competition on Long Islsnd ! Why is it not against the law to only have one company provide electric service to millions of Long Island or's? That is certainly a violation of anti-trust laws and I'm not sure why no one has stepped up to the plate to challenge it. I am sure the tens of thousands of Long Island who are still without power would agree

PSEG is unable to be coming tatted or giving any information to customers without power in my area. Called and PSEG answered to say the lube us busy. Tried the app, but it would not allow me to log in. Asked for support to log in to ask for a status check on our power being restored. When documentation was submitted, PSEG website said something was wrong on their end and to try back later. Used my cell phone to report an outage by texting. The website states that it will update in the status if you type "stat". We did, but received a response saying something was wrong and to call the customer service line, which does not pick up! Finally got a nice gentleman on the phone after waiting 30 min. He said nothing was updated on the status since the storm so he could not give us an update. Very unsatisfied customer!!!!

Had a very bad experience at Bayonne,N.J. PSE&G office on 2/21/17 at about 12:35 p.m. Customer service rep.advised me he was on break and proceeded to speak to cust.rep. next to him and another customer about hamburgers, this went on for about 20 min.,when he finally decided to wait on me he asked me when I wanted service disconnected, when he had already checked computer and then told me it was already changed. In all whole dept. are a bunch of slackers.

Customer service is deplorable. Representatives on the phone were rude and lacked any motivation to assist the customer. It is is no win situation for the consumer as there is no other utility company available. Therefore, there is no incentive to provide efficient services and/or competent customer assistance. My frustration level with this company is through the roof...

I have had to deal with PSE&G for years.

I still remember their endless stream of screw ups restoring power after Hurricane Sandy. I also remember years of grossly over estimated bills because they were to lazy to send out someone to read the meter.

Recently, I rented a new apartment. They sent me a bill with no meter readings on it and a long form to fill out. I paid the unexplained bill in full via online banking. After I received no follow up bills, I tried calling them. I was put on eternal hold.

Yesterday, some sadistic SOB PSE&G employee disconnected my electrical service. When I caught their employee tampering with the meter and politely asked him what he was doing, he refused to answer me. I then politely asked again. Again, he refused to answer. Once he was done, he then lied to me about calling his manager to straighten out my problem. As a matter of fact, he went to his car, made phone calls, and then put down his window just enough to talk, and made a series of clearly false and misleading statements.

I then had to drive to one of their "Customer Service Centers" where I was told that he was just following orders. I remember that same defense being used by the Nazis during the Nuremberg Trials. After the "customer service" representative got done doing whatever it was with the computer, I was told to go home, so I could sit in the cold, dark apartment and wait for PSE&G to show up and restore power.

PSEG warranty is a ripoff. When it comes to transparency , don't look to them as they will find a reason not to provide a solution to your problem especially in their inability or lack of enthusiasm to find a part.

They will dodge any responsibility to the consumer whenever it may potentially cost them time ( therefore, money).

Terrible customer service.
My gas was shut off. Upon paying bill, I scheduled for tech to come turn gas back on. 24hrs passed so I called back. I then found out that someone had to be home so I rescheduled again for following day and gave # for tech to call. the very nice tech called and said he there so I flew home. he waited the 10-15 for me. we I meet up with tech he said he had to get into house because he had to turn gas on slowly as to not mess up anything. that's great and all but I didn't bring purse and house keys I just had someone drive me home thinking I just had to be there incase house blows up. soooo again I had to reschedule for another day. I tried wed and thurs and was on hold over 20 minutes so I hung up. I just called now at 3:30 and was informed that there is 12-24 hr turn around time and that I cant just schedule for tomorrow and I have to call back again tomorrow. this experience has showed me that pseg's service is even worse than the cable company and the 1st chance I get to get another source of energy that will knock pseg off im jumping for it.

I Had Called Pseg Multiple Times No Response I Had Clicked The Option To Leave Phone # To Have A Call Back And I Never Recv Anything. Well When I Finally Get Ahold Of Them To See How I Can Set A Pymt Up Because I Recv A High Bill After Not Recv Anything At All From Them They Tell Me " Oh Well We Dont Post Date Payments But I Can Add A Note" So Are They Paid To Add A Note And Not Help The Customers. She Was Rude And Wish I Could Go To A Different Company.

I see here that negative comments outnumber positive by far, and it doesn't surprise me. I'm a property manager, and one of my tenants disconnected her services 3 months prior to move-out and PSE&G did not notify me or disconnect her service. I found out because they finally disconnected the service 3 months later for non-payment. So I am stuck with a $700 electric bill that they "cannot legally bill back to tenant." I'm taking this one to court.

Pseg customer service reps are very unprofessional, rude, disrespectful and down ruthless. Unfortnantly we are at their mercy until they receive competition...the day will come!!!

I had a pseg truck almost hit me this morning because he was driving down the wrong side of the road. Than he gives me dirty looks as if it was my fault. His truck plate number . And it happend at 0820 am on the 26 of May 2016.

PSE&G is very lucky they don't have a competitor!
I'm still baffled to this day at how they allowed anyone's PSE&G Bill to get to $5,000.00 before shutting off the service.For crying out loud the man is disabled and on a fixed income! Then for the readings to be estimated because "it indicates you have a dog" so meter was unable to be read is a bunch of crock!!! My father has never owned any pets and the meter is easily accessible. Just because your rep is too lazy too do their damn job, now he's paying out the nose! I don't even know if writing this complaint is even worth it cause apparently COMPLAINTS FALL ON DEAF EARS!!!!

hi i been waiting for information since i move 2yrs ago so they can change my gas metter so they can read it from outside this ignorant people are rude but when it come about they family the will find any way posible so they get what they need .i guess after all you have to have connections everywhere ...i hate customer service of pseg .

What a disgrace pseg is....Two power failures in less than an hour...4/2/2016. Of course, it's raining so I expect to lose power!

It Is Impossible, I Repeat Impossible To Speak To A Pse&g Human Being!!!!!!! I Have Tried Various Methods For Days Without Success. I Wrote To Customer Service Days Ago, Received A Number, That Someone Would Call Within 7 Days Which Have Now Elapsed. I Am Ready To Contact The Public Utilities Commission About Your Lack Of Service.



Alvin Levine

PSEG shut my electric off in the middle of Fridays storm on January 22, 2016. My intention was to pay on Friday January 29th 2016.
They shut me off, plus being able to make a payment today January 25, 2016 PSEG takes up to 12 hours to restore services. On top of no promises of a phone call from the PSEG worker to let you know when they will be out.
PSEG is a waste and will gladly take your money, "with an oh well if your not home no electricity."

I am very disappointed in PSE&G I been with you for over 15 years and I would never think that PSE&G would have double standards. I and other paying customers are frustrated about what is going on. it regarding shut off notice if you are going to cut off utilities it should be like that for everyone. one of my neighbors is bragging that his utilities are still on and they haven't been turned off yet and he only paid partial payment and didn't pay the amount required to keep the utilities on. That's not fair when I didn't pay mines and other people I spoke too there's got turned off with in a couple of days. His utilities suppose to be turned off since 31st of Dec. He said this has been going on for over a year a shut off notice and it never get shut off and he don't pay it for over a week or 2 and he only pay partial. WHATS GOING ON.
check for yourself he showed proof. 143 Sheppard Ave East Orange. I am not the only one who has complained and sent complaints. Maybe we need to get an attorney regarding this. I want fairness we all do...

My hot water heater broke and had a sense of relief because I enrolled in PSE&G WorryFree program only to find out, it is not WorryFree and does not include replacement of water heater, just repair. I actually can accept that as I have found out in my life that warrantees usually aren't what they seem to be. Anyway that is not my complaint.
I called PSE&G to report that my water heater went and asked the "customer service" representative what next steps where for replacement... In a very condescending manner he informed me that the program does not include replacement just labor and parts to repair a water heater. Then goes on to tell me why would PSE&G charge you 3.75 per month when the cost to cover a water heater is so much more...it doesn't make sense. Obviously this representative doesn't understand how insurance works. It's because they don't anticipate everyone will use the service. I then began to get upset at his tone, and he did not give me any information to help me with my ordeal. When I asked to speak with his supervisor he refused to put them on saying that I was being defensive. Of course I was defensive, he was absolutely disrespectful and condescending. Then he told me to call back when I can speak to him respectfully and then he HUNG UP ON ME....really? First of all, I was upset but was never disrespectful. I am a business woman and I do not understand how a company like PSE&G would hire someone of this nature and put them in CUSTOMER SERVICE. I called back and spoke to another representative, Diane, who was extremely helpful and provided me with the information I needed for next steps. I did share my experience with Diane and asked her if I could speak to a supervisor to report this incident. After all, if it were my business I would want to know. She put me on hold and after a few minutes came back and told me that all supervisions were currently on the other line...but that she would give them my number and she would have them call me back. I'm not even sure that they will call back. But I wanted to post this on the internet in the hopes that someone at PSE&G sees this. They say that all calls are monitored for quality assurance... I sure hope that someone reviews the recording of my initial call so they can hear for themselves the unprofessional nature of this particular customer service rep. But given this person's nature I'm sure I won't be the last complaint. And I'm a big believer in Karma....it's just a matter of time before this "customer service" rep strikes again.

Today I was cut off on the entry ramp to Rt 78 at exit 26. Traffic was not moving but your PSE&G driver was not about to let anyone get in front of him. These are the kind of people that cause accidents. The Lic Plate number was This very aggressive man should not be driving.

I have been trying to file a complaint with PSEG for 2 days now.. I am still waiting for a call back from a supervisor...
I have been a customer of PSEG since August 2000. In that time I have been a good customer and have not failed to meet your expectations. However today you gave failed to meet mine.

I have been in customer service for a major utility company for 26 years and I do not expect exceptional service but I do however expect acceptable service.

I am not a repair man nor have I ever claimed to be one. I leave that to the professionals, which is why I always take advantage of your parts and labor plans. In fact I am very gullible and just recently signed up for the gas line protection.

I called tonight to set up an appointment to have my oven checked out because it is having some difficulty lighting. Since this is a gas appliance, I do not want to jeopardize my family's safety. I was told by your representative that obviously I didn't have the plan. I was astounded how rude and condescending she was toward a customer. I mean you are in business because of the customers. She has a job because of the customers. I asked for a supervisor to call me back last tonight and was assured that someone would. I advised her I expected a call or otherwise I was going to call the Utility Commission. Apparently she found that extremely humorous and laughed at me.

I called back three more times: one time I was transferred to a busy signal, the next time I was transferred and waited 10 minutes before the phone went busy. The last time I spoke to a supervisor I told him I was going to switch providers due to my frustration he informed me that a list of providers would be in the mail. He made not one attempt to retain me as a customer.

WOW.. a company that doesn't want it's customers. Let me know how that works for you.

They are the worst people to work with u pay them cause u get cut off but then they dont send someone out for 2 days so now i have to wait another day but they quick to want there money worst company to have if i did not need them i would not have them.

As a business owner I rely on invoice numbers on bills.
PSE&G sought to remove their invoice number from their invoices created a business headache.

I took picture of meter when I moved to new place for exact readings. I went to JSQ office in person to report reading but he never corrected. Afterwards I reported through online system still they have charged me with old reading. I called again for customer care to correct my bill but till date they never did. They are really ripping customers.