Polaroid Customer Service

User Reviews, Ratings and Comments

Polaroid customer service is ranked #272 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 39.13 out of a possible 200 based upon 38 ratings. This score rates Polaroid customer service and customer support as Disappointing.

NEGATIVE Comments

34 Negative Comments out of 38 Total Comments is 89.47%.

POSITIVE Comments

4 Positive Comments out of 38 Total Comments is 10.53%.

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The worst customer service. I will never buy anything with the Polaroid brand again. Southerntelecom is a joke. I've never dealt with anything this bad. It's like the company is actively trying to get customers not to contact them.

lolabelle 4/19/13 11:32AM
Never buy Polaroid !! My tablet stopped working say in I didn't have internal memory and I hadn't even downloaded anything! I then put an external memory card and it still didn't work!! It took forever for me to get in touch with costumer service and when I did I couldn't understand a word the man was saying he kept saying buy a new one but I refuse to ....I finally got in touch with Polaroid and made a complaint now I have to send it back which cost 30.$ that I shouldn't have to be spending they said it should take 5 weeks and its been a month I hope it comes soon or ill be highly upset

kay 4/16/13 5:00AM
I have over 4 hrs talking with your tech dept [who are very hard to understand] and still have a computor that is now junk. your service stinks your corp tele # is no longer in service. Please have the corp head officer call realy pissed off Gene Whiting

geneinspects@aol.com 2/27/13 10:21AM
It's true that during the holidays polaroid had hellish customer service.I got a polaroid tab during that time,and the customer service number didn't work. At the end of january,beginning of february maybe,the published number started working--877_768_8481.

My tablet stopped holding a full charge even after I allowed the unit to run down completely so its charging circuit could be reset to give a more accurate reading.In the beginning the tablet held a full charge and benefitted from shallow charges every now and then. This means that you nver let the unit run down all the way, just to maybe 43 percent and charge it back up a little. It's better for li-ion batteries. Anyhow, my tab reached a point where it wouldn't get beyond 63 percent with its wall charger.
I called the company and was treated professionally. I took their suggestion to charge using the usb port. Took forever but managed to increase to about 73 percent. I thought my wall charger went bad, so I called polaroid and asked them to send me another charger. I guess the charger is still under warranty, so they are sending me a new one free of charge. I should get it in a week so we'll see. So far though,no one has been rude. I will say that during the holidays customer service was nonexistent. I think that after so many folks complained Southern Telecom and Polaroid worked on doing a little better. Once I get my charger I'll post and see if service is still good.

stellar 2/13/13 3:48PM
had a man who barly spoke English, and told me that Polaroid doesn't make the tablet that i purchased and went from there to that i poured water on it, and i had not. the tablet came with a keyboard in the case, and it even shows this on the Polaroid web site, and then when i asked for a supervisor he would not transfer me to one , he kept saying no. and then he told me it would cost me $300.00 to fix the key board, it came that way when i bought it. i finally got so mad i hung up, i will NEVER buy another Polaroid product again.

mamabear1 2/12/13 1:16PM
I bought a Polaroid 22" Full HD LED TV on 8/14/12 from Target (#TLAC-02255 - I have the receipt). Target's warranty expired 11/12/12. The TV came with a "Starlight" (1) year warranty. I contacted the US Consumer Care Center at 1-877-456-6055 in January 2013 because the TV quit working (red light came on and no power). I was informed they don't handle anything purchased after 4/1/12, and advised me to call the karoake singing machine at 1-855-800-8888 (no answer at this number, I left a message and no return phone call). So, I sent an email to their no response. Then I sent an email to , no response. Now, I'm posting this because I no longer want my TV repaired, I want a refund. This is terrible customer service and obviously a company that doesn't stand behind it's products. My TV worked for less than 5 months. I have the receipt, the warranty and all the original packaging. I just want to return the TV and get my money back, but have been unable to get any response at all. Extremely time consuming and frustrating. $160.00 TV is no small change for me. I will never purchase another Polaroid product.

Very Dissatisfied Customer in Cincinnati, Ohio 45236 (purchased at Target in Blue Ash, on Plainfield Road).

Anonymous 2/5/13 5:12PM
I had bought A polaroid tablet and for some reasin there is part of the seal or something coming out around the screen and A little crack in one corner I know it wasn't dropped because I live alone and I bought it to keep intouch with my family I am 64 years old and can not buy another one I am on A fix income I sent A message to tech support to see what I could do and they said send it to them and for $80 and $7.95 shipping they will fix it again I don't have the money I don't think Polraid is standing behind there products and intend on letting everyone know it

Thank you

ljtass 1/16/13 7:14PM
I just received a polaroid product. The representive interupted me before I could finisht the question. I asked to speak to someone who could understand better. Asked for a supervisor, and the superviosr would not let me finish. I will probally return the product, as I thought polaroid would have reliable service which is not true anymore.

Very disappointed.

Anonymous 12/29/12 4:19PM
listen my Polaroid tablet broke for no reason dint get wet or anything and i am really mad and they didn't answer and they were open!

cool.person.7 12/26/12 6:10PM
I received a 22" Polaroid LED TV for x-mas last year(2011). It lasted 6 months so I called customer service. What a joke!!! The TV was under warranty but I had to ask the person who gave it to me for the receipt(how embarrasing!!!). Sent TV to Starlight service center in June and finally received it today(Nov 28,2012).Hooked it up turned it on and set up the channels. I went to turn it on 2hrs later and it no longer works. I am soooo disappointed.Is there any recourse? Do I need to call a lawyer? I already sent a complaint to BBB but I was told the company was sold and there was nothing that could be done. UGH so frustrating. Whatever happened to customer service? Thanks for letting me vent. You can make bet I will not buy polaroid again!!!

Ms Frustrated 11/28/12 6:50PM
Absolutely disappointed. noone else make the mistake of buying a polaroid tv. horrible company they should be putout of buisness for selling ppl horrible products then not helping them. NOONE BUY POLAROID

Anonymous 11/20/12 11:53AM
We bought a Polaroid TV for Christmas a few years ago. This TV lasted for 5 years. When I called the Co. I was told the life of a TV is 5 to 10 years. Strange I have had another TV Panasonic for the last 10 years. Tell me why the Ploaroid does not last as long. I will nevr by anothe Polaroid product again. When I spoke to the Tec he told me the brain was dead and I could purchase another one for $69.00 plus $ 20.00 shipping. I told him my brain would have to be dead for me to purchase another brain hire a tec to put it in when I can just trash this piece of junk and get another TV.

jennyg 11/13/12 11:20AM
I purchased a polaroid tablet back in June of this year. Within two months the tablet's chargers port became loose and prevented the tablet from charging. Thus, I called to resolve the problem and lucky for me I got through but it took almost an hour for the customer service representative to figure out the problem which was very obvious. Then to resolve the problem they ask for an email address. I had to repeat saying what my email was at least 20 times and they still weren't able to send me the repair notice in a timely matter. Then finally after being frustrated for a couple a weeks I then attempted once again to get my tablet fixed. After another time wasting call I finally got repair form and had to pay for shipping. It has been a month since I mailed in my tablet and I have yet to hear back from the company or receive back my tablet. At this point I just my money back. I'm Really disappointed with this company and its customer service.

unhappycustomer100 10/15/12 10:12PM
Do they just not answer the phone has to be the worst customer service company I have ever tried to deal. So very dissappointed that I can not get a response. Usually would not comment but come on Polaroid at one time you were one of America"s finest companies what happen do you just not care any longer. And companies wonder why American products are not buy...well look at your customer service. This makes me so sad.

Anonymous 10/13/12 6:03PM
I can't understand the book of the mobile PRO 1021
no site for answering the customer's questions

on the phone hot line they cut the call

dominiq21 9/28/12 12:52PM
I purchased a 22" tv in Jan. can't find reciept so they can't do anything to help this is the worst company that I ever had to deal with... they didn't even try to fix or help to see what we could work out.. will never buy polaroid product again...you should be ashamed of treating a customer like this.

upsrt 9/10/12 8:50AM
The technical person did not help at all. Just told me it could not be the tv. Would not listen to the fact that 2 tv's were connected to the same antenna, were practically in same room probably 7 ft. apart and one was getting channel 2 but the polaroid would not bring it in suddenly. It was not coming as a digital station, and this happened even after I had been using it on the same day.

When I was trying to explain this to the man, he HUNG UP ON ME. NOT GOOD BUSINESS. OR GOOD SUPPORT

2025 14TH STREET WEST 8/30/12 4:13PM
Purchased the Polaroid MP3 player for my granddaughter for Christmas in November 2011. The rebate form said to allow 8 weeks. After numerous phone calls and e-mails, I am still waiting. I HATE Rebates! I won't make this mistake again. Nobody wants to be responsible. Everyone puts the blame on someone else. Very frustrating!

colleydog 5/18/12 1:19PM
Has anyone received a $10 Kohl's Rebate for Poloroid PMP180?? I cannot get thru on any phone numbers! 8 weeks wait has turned into almost 4 Months!

Connie 4/23/12 3:18PM
This is definfitely the worse tech support that I have ever encountered.... you can't get anyone to talk to and the so called computer support is worthless... you write your question then they tell you to search previous questions to see if yours is there.. Polaroid is definfitely off my list of any future purchases.

Anonymous 4/9/12 8:40AM
I have never experienced such bad customer service from a company has I have with Polaroid. I purchased an MP3 Player for my daughter for Christmas with a rebate. Guess what you cannot get ahold of this company to check the status of the rebate, and one month after purchasing this product it stopped working. If I cannot get ahold of this company regarding a rebate what are the chances I will get my product back if I send it in for a replacement or it be fixed, which it up to them to decided what they will do. This company will never get anymore of my business and I will be sure to tell everyone to by from them either.

unhappy customer 3/8/12 11:57AM
Not happy with the technical support i recieved over the phone using your 1 800 number, i was very dissapointed and will never purchase a polaroid pruduct again and will blog this company to consumers .

mark 2/1/12 2:41PM
We bouught a 4GB music and video player for are granddaughter for christmas with a crack in it we can not get ahold of the company we call or email no answer well i think the bbb should be call on polaroid and one time they were a good company but now i know they are not i think people should not buy there products

oldhag46 1/20/12 7:53AM
polaroid is 100% fraud company. I bought my MP3 player. I did use only a few times and it didn't work after 2 weeks. Couldn't get hold of any representative and all there in the website are fake phone numbers

Anonymous 1/14/12 2:33PM
I have repeatedly tried to get a hold of polaroid. I get a message that due to high volume of calls please leave name, number, ect. Well I started calling 2 1/2 weeks ago and still haven't gotten my call back. Maybe its due to holiday greed. Lets just come up with an electronic that doesn't work, collect the money, and not answer anyone's calls. If they don't have a receipt than we win. I bought the internet tablet and 3 mp3 players on black friday. The players are junk and I can't tell you how the tablet works cause it won't connect to internet. My sister got the tablet too and hers has the same problem. It should be interesting to see if the rebates from them come. I will never to business with polaroid again!!!!!

Anonymous 1/13/12 7:17PM

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wow,,,renaldo was remarkable on the phone today. He fixed my TV over the phone and the local repair man wanted 160.00. I have nothing but really wonderful things to say about this man. He was so patient and understanding...thank you

carlena duffie 1/10/13 9:22AM
I don't know why everyone is having an issue but I called, talked to the service rep, and had my item shipped back (at my cost, unfortunately) to the repair center

Anonymous 7/20/12 3:10PM
Best customer service I have dealt with in a while. Connected in 10 minutes. Customer service person was knowledgeable about the product. Walked me through a few tests. Camera failed. He issued me an RMA and emailed it to me. Had it in 5 minutes. He was pleasant, Knowledgeable, spoke English and actually helped me. Kudos to Polaroid and Mark.

oldschool52 7/23/10 11:42AM
I purchased a 32" LCD TV Polaroid from(Wal-Mart)about 5-1/2 years ago. I researched TVs for 6+ months before purchasing. The TV still works well to this day, no problems. Called customer support for info once and they helped immediately. The sound on this set sucks but I new that when I purchased it and the reviews were correct, it sucks but external sound system takes care of this. With all the negative comments about TVs I wanted to tell a good experience and product.

oldschool52 6/30/10 5:44AM

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