Porsche Customer Service Complaints - page 2

I have a panemera and I take it to porsche garage frequently bit last time was to change tires and full inception after two weeks the car had a chassis system failure and garage told me it has also leakage in oil suspension I really think it's a rip off of garage everytime I am taking it they charge me alot and I think they don't fix fully the car but they leave something unfixed so I can get it again to them (Kuwait porsche garage)

This is a certified pre-owned vehicle that have only been driven for 40km since delivery and is already in your workshop for repair.

In those 40km a coolant hose became disconnected which speaks volumes about the lack of pre delivery inspection!!

The car has already been in the workshop for 1 week and I understand that will be in there for a further 2 weeks!.

I want to know what exactly is the problem and what you are doing about it.

I would of expected this car to be fixed straight away with it being so new, and given a courtesy car in the meantime!

I also want to know if this problem has been reported to Porsche in Germany and their reply!.

hi another word for this vehicle or company as the say in not but a b/s full of crap , name dont mean nothing any more they only want money by selling cheap of cars , service not good price out ragegeos people mean , only answers they give you is well look what you drive and you should knoe that is expensive , its just a name that then turns out to be a cheap vw tourag , shoud be aswhem to charge such high maintanance prices parts, well i own 1 wich they manke me so discuseed that i will trade for a stupid car than keep this that is not good , for any one that wants own a cayenne DONT BUY IT AS A BIG PROBLEM WITH ENGINE LIGHT ON ,V6 MOTOR THAT turn out to be bad enginiring ALONG WITH PORSCHE HOW CAN A COMPANY CHARGES MORE THAN THE CAR IS WORTHED FOR AN ENGINE LIGHT ON , DONT KNOW WHAT IS THE PROBLEM SO THEY CHANGE PARTS AFTER PARTS TO GET TO THE PROBLEM , PORSCHE YOU are a liers BIG TIME ..............IF ANY 1 AS THE SAME PROBLEM SHOULD COMPLAIN TO THIS not good GERMANS CAUSE IS EVERY 1 WITH CAYENNE THAT as THE PROBLEM OR EXPOSES THEM TO THE MEDIA OR TO THE Y TUBE ABOUT THEY MANIPULTIONS TO THE CUSTEMERS THANK 4 READING IT YO CAN E MAIL ME TO [email protected] we all should get togheter to complain thanks

I have bought Porsche from Gurgaon Showroom on 7 December 2014. On the 13th Day of its purchase, It's Air Conditioner / Heater stopped working. Also, please check your record that someone from Engineering Department of Porsche has come on the 10th day of its purchase and found with acceptance that there is an inbuilt problem in the Car. I have given it several times in company to repair but the problems still exist and now currently the A/C of the car is not working, I am so disappointed with Porsche. It is impossible to drive the car without A.C. after investing 1.5 Crores for buying this car.



I would also like to enlighten an incident when this car was sent back to our place with big scratch on the dash board. Immediately it was figured out and we contacted your service centre and explained the issue but neither the acceptance of this loss was done nor the professional treatment /language were used. They are doing fraud with the people who are their prestige customers. Shame on Porsche Company, Now I have left the car in showroom and I want my money back. Here my only concern are the customers who should not be cheated. After being such a reputed and honourable brand I am still very much disappointed with the customer service of the company. I want all my issues to be resolved ASAP.



Tushar Kumar

Dear sir

Regarding matters my Porshe Wheels/ Tyre safety problem

As i know ,Tyre tread on Porsche naturally wears away whether you're a careful driver or not, but there are warning signs that car owners can look out for to prevent Tyre issues resulting in more serious problems but few's weeks ago my car without any warning to the on-board computer system display screen system in the event of excessive pressure loss happening ,But this matter happening to my car when i driving on the highway with the speed of 180 km

Model: Panamera V6
Purchase year:30/4/2014

1)My car model have Tire Pressure Monitoring System (TPMS)?
2)If have Tire Pressure Monitoring System (TPMS),Why this matters can happening?
3)I need advice or solution for future of my car safety and driver safety
4)Perattach is the photo of my car tyre worn out.

Below is the link that i search from your website got state out :http://www.porsche.com/usa/models/panamera/panamera/chassis/wheels-and-tyre-pressure-monitoring-tpm/

Wheels and Tire Pressure Monitoring System (TPMS)
The Panamera and Panamera 4 are fitted as standard with 18-inch Panamera wheels, the Panamera S, 4S and Panamera S E-Hybrid with 18-inch Panamera S wheels. The wheels on all models are lightweight alloys featuring a classic sporty design. Tyre sizes 245/50 ZR 18 and 275/45 ZR 18 are fitted to the front and rear, respectively. The Panamera GTS and the Panamera Turbo models are equipped with 19-inch Panamera Turbo II wheels as standard. The tire sizes are 255/45 ZR 19 at the front, 285/40 ZR 19 at the rear. A range of optional 19- and 20-inch wheels is also available. All 19-inch wheels come with all seasons as standard. Summer tires are available as a no cost option.

Tire Pressure Monitoring System (TPMS) sends warnings to the on-board computer's display screen in the event of excessive pressure loss.

I been email nonstop for the feedback from the germany ,usa and malaysia porshe but no feedback anymore after fews reply.im very disappointed with the customer service reply from porshe ,its make me in future will not upgrade my porshe car again

I am writing from Doha, I have Porsche Cayenne Turbo, the car is still under warranty, Since February the car had problem after major service done in the agency service centre a message appeared showing Chassis System faulty, and until today the agency service centre can't solve the problem even more other problems in the starting and the AC start to appear after the maintenance they claimed, they hold the car for 17 days then they deliver it back telling that the problem have been solved after 2 days i had the same problem and then they hold the car for another week and again for another month and till today they are holding the car and unable to solve the problem is there anybody care in this company to call me my number is 0097433585501 i appreciate whoever care to help, i can say only it is a shame for a big name in the car industry like Porsche to have this kind of poor after sales service and unprofessional service centres.

To whom it may concern,

I broke my porsche's key and went to the dealership in Egypt to order a new one. I paid 82% of the key's price as a deposit and it was ordered on the 12th of February! Until this day (2nd of April), no key has been sent to the dealership in Egypt. I was told it would take 21 days. The staff in Porsche Egypt is very helpful and friendly. They told me the problem is from Porsche Germany. My car has been blocking my garage for 2 months now. It really should not be rocket science to send the key especially when it's a primitive key for a 1990 964.



I'm looking forward to hearing from you regarding this matter.
Yours,

Omar

Travelling with my Porche Cayenne Turbo on Corsica, the car had a total power failure: It was brought by a truck to Porsche Service Center Bastia. After Porsche Bastia checked it out, the verdict was that the engine must be changed at a cost of € 25.000. I got the car picked up by a repair shop in Croatia, which through diagnostics found that all that was wrong were the two malfunctioning fuel pumps. Parts and labour for this repair amopunted to € 2.000 versus Porche's price of changing the engine of € 25.000. According to information discovered, Porche's diagnostic equipment and procedures are ineffective and inflicts therefore liquidated damages on Porsche's loyal clients.

Delivered a new car with stains over the entire passenger door inside panels. Porsche can't figure out how to expedite replacement panels and when calling 1-800-PORSCHE, all but one of the people I got were patronizing and unapologetic, making excuse after excuse.

Hi

I Am Surprised Of The Cureent Situation We Have In Dubai
There Is No Quality Watch Or Control In The Body Shop Or Service
I Am Owner Of Porsche Panemra 2013 And I Made Accedint In It And Omg The Paint Of The Supermaket Is Better Than The Paint They Applied On My Car
And Fixing It Let Me Fix This Phrase : "welcome To Dubai Body Shop Destroying Your Lovely Car More And More
But We Will Return It Somehow Hanging"

Cheap Quality
Disaster Fixing
Leak Of Water Radiator
Handeling And Time Taken
No Updates
Hardly Can Reach One Advisor Only For Porcsche Accidents !!!!! Common It’s Porsche Guys
Missing Parts
Paint All Over The Engine
Fixing Lights And Touches Is Misreable
Contacting The Gulf Complains ...... They Will Take It Into Trash Instead Of Consideration
I Am Trying My Best With My Words To Express The Pain Of Having A Porsche .....

I Hope This Message Reach You Cause I Never Got Back To Them And Told Them Look On Ur Mistakes They Will Do Nothing

Please Help
Please Help
Please Help
Please Help
.....
I Am So Dissapointed Of Owning My First Try With Porsche
I Have Mercedes-benz, Bmw, Range, Toyota , Nissan .... All Cars I Had In My Life Never Got Into This Matter Of Destroying A Car Rather Than Handeling It In The Best Way For The Reaction And The Image Of The Porsche Market….

I Am Waiting A Reply Before I Contact The Local Dubai Consumer Rights To Take It Into Action
I Have Alot Images And Proof For What I Said.

I booked a porsche GT3 more than one and a half years ago. Porsche does not value Singapore car buyers who have to pay more than three times the price of any othe country. No compensation was offered by Porsche unlike the USA or UK.

Too many little issues with my Cayenne 2013. It has been only 16 months since I got the car but I already had engine noise problem (a loud whistle noise during cold start that the dealer called it "normal"!!), failed break light (had to change the lights), engine oil level erratic readings (again called "perfectly normal" by the Porsche service at the dealership). If this is the German engineering, then they better rethink who they are hiring at Porsche to design their cars....

I own a Porsche Cayenne 2008. I am happy with the body and the engine, it is great, but the interior is of sub-standard quality. The console lid (arm rest) developed a bubble (after 20,000 miles). According to the local Porsche dealership, it is due to "the materials not being adequate for warm climates like in Florida". However, the Florida dealer and Porsche Cars North America refused to change the defective part unless I pay for it. Why would a brand like Porsche, with a reputation for quality and perfection, refuse to take responsibility for defective parts and defective materials?
Who at Porsche World Headquarters shall I submit my complaint to have the defective part replaced?
I look forward to receiving your response,
Tomás Bocanegra

Below is a copy of my email to Porsche Sales Manager in Melbourne Australia,

Piero,

My childhood dream was to one day own a 911. After years of working hard in 2009 I was finally in a position to make my dream a reality. Spending $267K I became the proud owner on a 997S series 2. In 2012, I again purchased my second 911 and drove out of the show room with a $315K Cabrio S 991. You would I'm sure concede that a customer that spends close to $600K in 3 years would be considered a valued customer. But the experience has been far from that. No sooner do I take possession of my new Cabrio, Porsche announce hefty discounts across its range with Cabrios being hit the hardest at a loss of $35K. As a valued customer I would've expected a call from you to apologise for this. Sadly the call never came.

To compound the disappointed we now find that Porsche is heavily discounting it's 911's on new cars so as to move stock. Devaluing the brand and killing values on second hand cars. Why? Where is the pride in the brand? What happened to aspiration? Have a dream, work hard and one day the dream will come true.

It saddens me that yours and your teams actions are doing this to a brand that deserves so much more.

Piero, I am a person of some standing in the community and I will share my views on all forms of social media. People and more importantly 911 owners need to know what is happening.

I await your response.
Cr. Paul Klisaris
Mulgrave Ward
City of Monash

Also just purchased a Porsche Panamera (2012) form Inskip in Warwick RI. DEaler was the worst to support me. Car was hit by a woman running a red light. Car was built great as I walked away un injured, however, the car is shop four months now and I continue to make payments on it. Can't get a small part from Germany until the end of November is the latest (it changed every two weeks). My daughter got married and I asked the dealer for a loaner for one day - they said 'no' They give loaners out for oil changes, but not for a $30,000 repair. Sorry, not good customer service. By the way - for those of us in the Manufacturing world, Porsche has a 'Porsche consulting company' that goes around teaching other factories how to be lean and efficient based on the Toyota production system. Yes, they actually consult on how to be good in manufacturing and customer response...can you believe it?

Cayenne





We just purchased a Brand New Porsche Cayenne and are worried to drive this vehicle as it has life threatening features. The dash Boardâ??s image gets reflected on to the interior of wind shield, thereby blinding the driver. Recently there while I was driving the vehicle and was behind a Bus, the sun rays were falling on the dash board and the effect was so bad that I just could not drive the vehicle further as nothing was visible through the wind shield.



Porsche has designed the windshield in such manner that the vehicle can be life threatening to its occupants or to the public walking/ driving along. The dashboard colour is so bad to sun light that it just blocks the view. The Company needs to call back all such vehicles and offer replacement with brown or black interior. We will like to invite all the people who have this interior car to place their views to make the company aware about this as the Company is treating this issue in a very unresponsive way.



This is a life threatening issue and needs every ones attention worldwide to request them to stop using such colours on dash board which can cause such life threatening complaint. Further, since the Company is a Compliant organisation from Germany, they must care about the life of people. Their product has high value but thinking is not in favour of Customer nor it matters with them as this subject has already been forwarded to the highest office of Porsche but the replies are negative

Ramesh Mehta

[email protected]

I have a new 911 GTS will 300 miles. Today I went to my garage to start new car and it would not start. Dead battery? I have waiting over 5 hours for help getting my car started. The last tech that came out to help had a jumper system that was melted & could not be used.



What a bunch of BS. I wish that I had never purchased this car.



Shame on you and shame on your reputation for such good service.

Hi i am Rahul i purchased porsche cayenne diesel on 21st Jan 2013 from Porsche cenetr gurgaon, the suspension is so poor all car jumps in small rough roads it is totally uncomfortable car, and there is no customercare after sales.

I recently wrote about my experience with Porsche customer service here: google: broken shifter cable on planet-9 (can't paste links)

Repasted portions for convenience:

Broken shifter cable
I'm now a "broken shifter cable" victim like so many others that have posted on planet-9. I've broken this post up into five sections: car, the event, the repair, my thoughts, additional resources.

car

2006 Cayman S with 34,150 miles on it. I don't race it (on or off the track). 90% of my commute is highway driving at 70 mph, with the occasional acceleration (no downshifting) to 80-90 mph. I bought the car as Certified Pre-owned with 5,000 miles on it. I put ~29,000 miles on the car over an ~8 month period of time

the event

I was driving into work. About 1000 yards from my house, I was casually (read: not aggressive, not racing, etc) shifting from 2nd to 3rd gear, when the shifter suddenly went limp. I could put the shifter into the slots for 3rd, 4th, 5th, or 6th gear, but the gears weren't actually shifting. The car was stuck in 2nd! Luckily the car was stuck in a low gear, and I was able to get the car back home.

The symptoms: car is stuck in a gear; gear shift is limp - moves freely, not able to engage

The repair

I had the car towed to the Porsche dealership. They informed me that the gear shift cable had snapped. I've attached 3 photos showing the broken part. Some initial comments: No, i'm not on someone's hit list, and nobody intentionally cut the cable ; I've found other posts with similar photos (links below).

I had to pay ~$1000 to get the shifter cable replaced. It took about a day to get the car back.

My thoughts

This is absolutely ridiculous. A Porsche...a Porsche is supposedly one of the most durable cars in the market. Prestigious brand, insanely expensive, built for high performance.

I wasn't (nor have I) even stressed the car in any real way, yet somehow the gear shifter cable snapped. There are numerous situations where the outcome could be serious personal injury or death (eg. pulling into traffic, accelerating to pass a car, etc).

This seemed very fishy to me, so I did some research on the car. It turns out that the previous owner had some warranty work, where the transmission had to be reinstalled. I bought the car Certified Pre-owned, with a clean carfax. This repair order didn't show up on the report, and since it was certified, I assumed Porsche of Flemington (where I purchased the car) did their job.

I spoke to several Porsche service repair shops, during my investigation:

- Danbury Porsche, where the shifter cable was repaired, initially thought the cable didn't "look right". After completing the repair, Danbury Porsche couldn't confirm or deny that the cable was installed incorrectly. Danbury Porsche assured me that the Cayman was a very reliable car, and they rarely saw Cayman's come in for major repairs.

- Autohaus of Lancaster (I spoke to "Justin"), where the initial transmission work was done, told me that "I see the shifter cable fail quite often on Cayman's and 911's."

- Porsche of Flemington, where I purchased the car, told me it wasn't "their problem, go talk to Autohaus".

- I called 1-800-PORSCHE, explained the story I've laid out here, and they said, "The car's out of warranty, there's nothing we can do about it". I then asked, "is this a known / systemic issue? Can you tell me what the failure rate is on the part?". Their response, "Porsche doesn't divulge such statistics". I replied,"they will with a subpoena".

I'm absolutely livid. It's not about the repair money, but rather the principle of the situation. If the part wasn't installed correctly by Autohaus, I would actually be less angry as long as they manned up and fixed it, because mistakes happen. Per the message boards however, this looks to be a more pervasive issue. Perhaps not enough to meet Porsche's recall criteria, but I would argue that their recall criteria is flawed! If this happens to even 1% of their cars, make the simple (relatively cheap) fix, and protect the lives of their customers.

I'm especially livid with customer support. This part failing at 34,150 miles is ridiculous, regardless of whether it was mis-installed, or there's a fundamental issue with the part. These are expensive cars, designed for high-performance, and critical components like the shifter cable should be rock solid. The moment the customer service agent saw I was out of warranty (and in my case, less than 6 weeks out of warranty!!), she could care less about the situation. I expected more from Porsche, in addition to expecting a first-class machine, I expected premium support.

My faith in the brand is shaken. I was looking to buy a Cayenne for my wife, in fact we were planning to make a purchase in the next couple of weeks. Porsche's inability to man up, take responsibility, and do the right thing means they've lost me as a customer. Porsche's loss of my business means nothing to their bottom line, and they'll certainly go on to make tons of profit.

I have a 2008 cayenne turbo and i have to say with the couple of issues that i have had with this car and the total disdain that porsche customer service reps have for me as a customer i can say that not only will i never own another porsche but i will make it my mission to let people know what they are in for if they are considering a porsche. ( my next door neigbor just went with a Lexus )

Customer Service committment is horrible in my opinion! I have a one owner (bought it new with cash), $110,000 Porsche Cayenne. I have an issue with the dimming of my instrument control panel (basically a lighting issue) while it was still under warratny. Porsche Customer service at Corp. office in Atlanta, have refused to reply to my recent letter requesting a review of th situation by management. Instead the offer is to replace the entire insturment cluster computer at a cost estimate of $5,000 (which they can't even confirm)! It is hard to believe this company can atay in business, but then again if they can sharge $5,000 TO CHANGE A LIGHT BULB, MAYBE IT EASY!

The lack of detail follow through, work not completed/performed, but requested. Aloof attitude of staff and management. Will prevent the repeat usage of Circle Porsche in Long Beach, CA.

I have a 2007 Porshe Boxster S, and had it in to Motor Werks of Barrington for service last week. I set up an appointment the week prior for an oil change. Dropped it off on Monday the 25th for that work on Tuesday the 26th. I received an e-mail from the dealership confirming this work and stating that i had a 7:20 am appointment. At noon on Tuesday i called to check to see when i could pick it up. The manager "Chauncey Reddy" was rude and down talking during the phone call. He told me that they had not pulled the unit in yet, explained that they only had 4 mechanics, then said they had pulled it in a half hour ago and could not find the electrical error that i had reported, then lastly told me that the unit had been in since first thing that morning. My question is which of his claims is true. I do not feel welcome bringing this man anymore of my business. I have purchased three vehicles from this dealer in the past 4 years, i believe I am due an apology.

Boardwalk Porsche of Plano texas has been an awful dealer to go to. I have Porsche Panamera 2011 that they have managed to keep for sooo long that I feel I have taken this car to the dealership more often than driving it. You have a salesman who will not return your call and a service manager who thinks it is beneath him not to return calls either. First I was told that my panamera software had to be reset due to a "check engine light" coming on then it happened again and now they say I am in need of a charcoal canister and vacuum pump that is backordered and had to come from Germany. For some reason not one part is here in the states. Why sell a car when you cannot get parts? This will be the first and last car from Porsche. Lexus is a much better product and Sewell Lexus is top notch in their service. Year after year they have won awards for this recognition. And they deliver or pickup your car to service for convenience! When you pay for a car worth $85000 one does not expect that you be given a Hertz rental car nor an Audi for that matter. I cannot imagine JD power rating Porsche as number 1. That is such an under statement!

Today I was very disappointed with the service I received at Strong Porsche in SCL Ut. I was on a tight schedule to pick up my car and when I entered the service area there was no one there to help me. I went to the parts counter where I was told I had to go to the cashier. There was also no one there. After waiting for about 5 minutes I went back out into the service area and still no one was there. I looked in serveral areas and found no one. When someone did come to see what we were doing we were told to follow him. There was another customer waiting and he was helped first while the employee grumbled that his lunch had been interrupted and he was not too happy about it. When the other customer heard it he was very unhappy with the employee and told him he did not think that was the way a porsche representative should ask. The response from the employee was very unpleasant. When he finally helped me what I had wanted done had not been completed and he blamed me for not making it clear and did not try in any way to ask if there was a way to make it right. After I paid for what was done he handed me my keys and that was it. I went out and could not find my car. I wandered around for a few minutes and he came out and said it is parked in the back, and you need to go through this door. I went there and wandered around until I found my car. It would have been nice if he would have at the very least let me know where the car was when he gave me the keys. I will not use a dealer again for car service. I paid the higher price for dealer service thinking I would get service and I did not. My local mechanic gives me much better service. I was very disappointed.