Poulan Customer Service Complaints - page 3

Purchased a Poulan Pro Leaf Blower from Walmart with extended warranty. After roughly a year, the Blower stopped working. Great, No Problem, I purchased the extended warranty and after visiting website and entering my ZIP code, it tells me there is a authorized dealer in my town. I live in Stamford CT and their map listed Stamford NY. Called customer service and they gave me numbers for HW stores in the area that sell Poulon products, however do not do repairs. Do not bother with these guys, they are not worth the aggrevation

They obviously don't want to talk to PO'ed customers. There is no way to reach a real person.

I had one of your Poulon mowers for ten or twelve years before purchasing my present one and had to replace the drive wheels three or four times in that span.
The mower that I have now, m/n PR625Y22RKP, s/n 011708M002975, I purchased 08/18/08. I have just ordered my fifth pair of drive wheels, (at $64) which does NOT include the pair that you replaced under warranty within two months of mower purchase. I have determined that the drive shaft mechanism is 1.0 inches too short to allow the drive gears to engage the full width of the driven teeth. In fact, the left wheel has only about 1/2 engagement, while the right wheel has only about 1/3 engagement of the inboard end which chews them up rapidly.
2010 and 2011 were very dry years so the mower was not used very often: 2012 we were between houses and it was virtually not used. These facts have made me decide that I will never purchase another Poulon product and if I am asked I will advise anyone else to do likewise.
I have just finished mowing for only the 3rd time (4 1/2 hrs use)and the newest set of wheels is already chewed up. (I contacted service 3 weeks ago and have heard nothing back.)I would like this situation resolved asap.

while I consider the workmanship (manufacture) of your Poulan lawn tractor at least satisfactory, as a person with a solid background in mechanical engineering, your 42" cut) mower deck is a piece of design incompetence worthy of dismissal with (good) cause. When I become aware that you've taken this appropriate action, I may consider renewing my confidence in your product(s). Meanwhile, I'll spend a little more on Real American quality and know-how and stick with my JD.

Worst company to deal with. The problems that I had after buying a brand new chain saw and now I can't get anyone to help. I'll return the product and find another brand. No one answers, your call tree keeps hanging up, etc.

your customer service is the worst in the industry..I agree with everyone else. You cannot reach a human being and the it just hangs up on you????? Sell me a a chain saw with a defect and then your service centers say between 3 weeks and 2 months for service..NICE!!!
The problem is the brake on the 50cc it is broken and is crap. I am contacting CPSC today to report it

Like your lousy phone machine says have a nice day goodbye...and I am returning to Home Depot I know the unit you sold me is reconditioned and you are lying to state otherwise

I WILL NEVER buy a huskquavarna, poulan or any product that is associated withem ever again. Nor will I ever buy another piece of lawn equipment from Wal-Mart. Not enough space to tell story. W-M customer service is not worth a darn for starters. They told me to pour my fuel out. I said fine I told them I would right outside the door! Now the other crooks. Plain and simple their products are worthless, do not last a season, cannot get parts, cannot talk to a person and to top it off you cannot even use their website!!!!!!!!!

My advice buy from a local dealer that cares about their customers and sells quality products they will service and stand behind. Spend more money and save the grief.

My name is Elton Tucker I purchased a Poulan weedeater from odel. The weedeater would not start, so I took it to a Sears repair shop, because one of your reps. told me too. I called Sears to see if they accepted Warranty on a Poulan product and they said yes. So I took it to them and now they want to charge me $99.00 to fix your workmanship. The repair guy said it was a trigger gas switch, that needed to be adjusted and the choke was not hooked up.. You should replace this and not charge me more than I paid for it.

Poulan Products and Customer Service sucks. Also their service centers are terrible. I went the service place they recommended and and the they were losed in the middle of the day.

I called the number and the gentleman told me it was told cold to work (35 degrees).

Thanks Poulan for running a terrible company!

I have had many chainsaws and this is the first poulan and it will be my last. Terrible engineering and cheap parts. It takes twice as long to change the saw chain due to poor fitting cover and adjustments. The gas cap is made out of a material that swells when it comes in contact with gasoline. Now does that sound smart? You have to have a large pair of pliers to get the cap off. Carbon buildup in the valves caused me to have to have it cleaned out the first year I had it. And the other comment is correct there is no easy way to reach anyone that cares.

I purchased a P3816 chainsaw from Wal-Mart in March 2013. Used it once to cut up a log and it worked well. Early December I cut a 1/2,cord of wood and then the saw stopped. It had plenty of properly mixed fuel and oil. I took it to Wal-Mart who made me drain all fluids before they would talk. Went back in and they said too long,go to poulans Tech. I took it to a service supplier who first said, not what happened or how , just"$30. Bench charge". Instant dislike.
Within an hour he calls and said I had run it dry and ruined piston ring and cylinder.
At Wal-Mart I had drained ,3/4 of a tank of gas. They said no warranty. They never checked the carb which obviously is defective.Never Again.

Bought a brand new 20 Chainsaw (PP5020AV). No where in their Manual or web site do they tell you which replacement chain to buy. Is it a 3/8 pitch or a .325 pitch. I finally figured out that it has 70 drive links but they don't even sell the damn thing on their own website. Are they really that stupid????

I purchased a Poulan P3416 chain Saw June 15,2013 and it is one agravating piece of equipment. I did not use it immediately so part of the warrenty expired. It just doesn't run. I get it started and it cuts off. I may get it started again the second time, but after that forget it.

I have an opion of this product and it is a piece of junk. This is the second Poulan chain saw I have purchased but it is certainly the last. I can't even get a service center to work on the product under warranty because of their issues with Poulan.

Sorry but it is a piece of crap.

No mincing words, Poulan sucks! Bought a hedgetrimmer, used it once and it stopped working right off the bat. Have gotten NOWHERE with customer service or any of the "so-called" service places that refuse to work on it. I'm out $200.....an expensive lesson to say the least. NEVER EVER EVER again will I purchase one of their items.

Their customer service phone number is just a run a round and you can never talk to a live person!
That is why the U.S is sinking like a turd in a punchbowl.
U.S mgf is the worst of the worst when it comes to customer service.

Poulan chain electric chain saws & hand held engine powered blowers JUNK FOLLWED BY WORSE SERVICE!! I own both and they are about 1 year old and both un-usable!!

Good luck reaching someone who cares at Poulan Customer Service! I purchased a defective product NEW and was told to take it to be repaired and wait at least a week. I own several Poulan products but won't buy any more!