QVC Customer Service Complaints - page 2

User Reviews, Ratings and Comments

QVC customer service is ranked #317 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 39.24 out of a possible 200 based upon 509 ratings. This score rates QVC customer service and customer support as Disappointing.

NEGATIVE Comments

464 Negative Comments out of 509 Total Comments is 91.16%.

POSITIVE Comments

45 Positive Comments out of 509 Total Comments is 8.84%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • QVC

    Customer Service Scoreboard

    • 39.24 Overall Rating
      (out of 200 possible)
    • 464 negative comments (91.16%)
    • 45 positive comments (8.84%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 3.4 Reachability
    • 3.0 Cancellation
    • 3.7 Friendliness
    • 3.0 Product Knowledge

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Posted by Janice


I ordered a fan a few months ago and it has started turning up speed on its own and last night it turned itself on when I walked into the room

Posted by Anonymous


Thank goodness Kourtney got rid of the shoe polish black dyed hair. Her new color looks much better. But she still needs to get away from the cheap look.

Posted by Bichonboys


Courtney needs to get rid of the shoe polish black hair. Makes her look cheap and old.

Posted by Anonymous


Susan Graver is so incredibly rude to your hosts and your audience. She ignores them when they say anything, interrupts them while she is looking at other people on the set, and doesn't hardly let the host finish a sentence. This causes me to turn QVC off and not shop with you.

Posted by Anonymous


Prices way too High and annoying Hostesses. I use to love buying from Q V C but not now.

Posted by Theresa


Still very upset Carolyn isn't with qvc anymore. She was top notch with denim n company.

Posted by Smallgirl6


Wow. You use Jane Tracy to help support a charity when all she does is tell everyone how entitled her and her girls are. You don't think how she is. Bye or Qvc loses viewers if they are smart.

Posted by Smallgirl6


No QVC this afternoon Jane Tracy is back on. Turn it off watch reruns instead.

Posted by Shirri


So bored with Amy & Shawn. Amy is fake, no charm whatsoever. Shawn is low low class. Shawn flops around like a fish out of water...she once made a comment how she tells if someone has money; for men she looks st their watch and shoes. Women she looks at their wedding rings etc., WOW WHAT A FAKE! No sophistication at all. She always flashes her big diamond! Courtney is authentic and she and Jane are fun to watch. They compliment one another. Jane could come up for a breath now and then but she's great. No matter how hard Amy and Shawn try to look and be like Courtney they can never achieve what does not come naturally. Just a note about Rachael, would like her to train re fashion; how to put pieces together, not matchy matchy. She reminds me of a school marm.

Posted by Anonymous


Seriously,I would never have imagined that Blabs could look even more ridiculous with fake hair,BUT SHE DOES!!! Mrs.Roper resurfaces!!! She is a goof fake hair or real hair!!

Posted by Anonymous


Ewwwww!!!! Shawn is on in the afternoon. Love seeing the lug bags. What a disappointment seeing her doing it. Will you quit putting her on????? Let her go. Let her go Let her GO!!!!

Posted by Jc


ordered a pair of shoes. they arrived. I instantly tried to return them because they were so tight. I wanted a half a size up the exact same shoe. for 3 weeks I kept chatting emailing and calling. each person kept saying sure we will send you that return label right out . it's no problem to switch up for a half of size. I have waited for 3 weeks still no return label. Finally my last time I spoke with someone on chat and they said that she was non returnable so a waste of money and 3 weeks and horrible lying customer service

Posted by Anonymous


Qvc's resident butch, blabs on tonight. Auto Chanel switch

Posted by Smallgirl6


I don't care if you put Jane Tracy on at 12 still turning of the channel get a clue let her go go go. Bye she is hurting your program bye again no balloon ?

Posted by Donna


Very disappointed, ordered the 12 oz bowls with the chicken tops. And they are 2 different colors

Posted by Anonymous


Knock off this ridiculous big mouth fest with Shawn and Mally. Worst pairing yet. You will NEVER EVER get it!!!!! You don't listen to complaints,and are totally ignorant to what puts class in a show

Posted by Mrs.


We are viewers and you guys should do something about Stacey Stauffer they get to excited about her. You guys should show different people because the woman talk about there husband and family to much. We used to be customers of you guys. We should get a gift card free. We live in Mesa Arizona. We are recovering from covid and we are on oxygen and we are on social security. Thank you.

Posted by Anonymous


Ewwwww! Not Blabs AGAIN!!!! Are you serious???? She knows a big fat zero about fashion, and alot less about makeup. She looked like a clown last night in the tarte show. Always has the Joan Crawford brows. You make yourselves look like idiots having someone that is such an idiot present fashion and makeup

Posted by Anonymous


Is Anyone Monitoring Jane Tracey??? She Is A Loon!!! She Is Obnoxious And Out Of Control!! Who Is Watching Listening Or Buying From Her??? No One!!!

Posted by Johnrider


I will no longer buy from qvc. They send out junk and want you to pay to return it.

Posted by Anonymous


Ewwwwwww!!!! Still
Skunks??? She is sooooo gross. Must you lower your standards to the lowest?

Posted by Anonymous


Good By Jane Never To Be Seen Again.

Posted by Anonymous


Jane doesn't treat people of color right during the shows, is there something wrong? Like she treated o'day, one of the models on there poorly.

Posted by Jose


I ordered a JBL Sound Bar on 7/3/23 on Order# 6951449852 for $672.75. I received the package and my wife did not want me to keep it as she found the same product for $275.00. I called QVC and the CS agent told us we could return with the return tag that was on the package in the plastic pouch. We called again the next day, as we wanted to know if the amount listed at the top of the label was the cost for return shipping. We were told, yes, "the amount listed at the top of the Q Label is your return fee." We then gave the package to our postman to be returned with the QVC Label attached. A few days later we checked the return status on USPS tracking and the tracking number did not appear. We asked our postman what we should do, he said to visit his postal branch and inquire. They remembered the package as it was heavy and a strange shape. Nicole at this branch told us the package would not scan but that they put it in the QVC pick up bin for DHL to pick up. We have made 3 trips to the post office to try to get help and have made phone calls daily to both QVC and Paypal for help. Supervisor's promising to call back and nothing, They are not taking any responsibility for sending the incorrect label for return. Now the package has not been received as return and no refund of our $665 either. Terrible customer service! We are doing all the research and running around and QVC is doing nothing! We have now tried to reach out to Pitney Bowes, where DHL ships QVC's returns, still nothing. It took 12 phone calls to get an email address to send the photo of the incorrect label to, still nothing! I have attached a picture of the return label that clearly says USPS with a UPS Tracking number. We are just looking to get our money back. This is completely insane! They sent the wrong label, we gave it to the carrier printed clearly on the label and they act like we are to blame!

Posted by Anonymous


Come on, people, dump this ridiculous Christmas show. Better yet, dump that ridiculous host!!!!!!

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