QVC Positive Customer Service Ratings - page 2

A return to earlier days when hosts acted their age and didn't attempt to compete with their younger hosts would be greatly appreciated. In addition, some hosts need to accept the fact that they're just not all that and they should stop trying so hard to be someone they're obviously not. Can't stand the phony acts. Bring back the real and the class.

My FAVORITE host is Rick. He's down to earth, informative, and good at his job. A lot of the women hosts are all about look at me, enough about you let's talk about me. Very annoying. I watch less and less, since your programming causes stress.

Dear QVC,
I have been a very long time customer almost as long as you have been on air.
Overall have been very satisfied with my purchases and service.
But, within these last few month I can't believe the cost increase on everything. Especially, in fashions. The normal person can't afford those costs. It truly saddens me to see such an increase. When a single t- shirt costs $35 I know I'm no longer able to purchase at that price.
I hope you can truly evaluate your prices and what a strain it is for the average person to beable to buy clothing, shoes and other things.
Its like you have priced out the average person and targeting the higher economical class of shoppers.
When I have to but a basic LOGO top on stretch pay just so I can get it home, it's overly priced.
Please, take this seriously and address your pricing.
Wanting to continue to purchase but stressed about the high prices, Paula

Never Ever,ever,ever, Ever,ever.... Buy Rastelli Prime Rib Steaks. Tough As Shoelether.i Received A Gift For My Birthday And Couldn't Even Chew It. Replacement As Bad If Not Worse. Don't Throw Your Money Away. What They Depict Is Butter Tender...not!!!! Cannot Believe Qvc Still Promotes That Co.

QVC presents hundreds of shoes for sale. However, many of the hosts wear obviously uncomfortable shoes, often heels. Why? There are many lovely shoes that won't have the hosts teetering. Just an observation. Also, why does Shawn wear those ridiculously large glasses? Also, QVC sells so many hair products and tools but her hair is often a mess. Other hosts also have drab looking hair. Kristin's is usually quite nice. I'm a regular customer but honestly can't watch a lot of the programs; too much hard sell, repetiveness, and too much gab. Some hosts constantly interrupt the guests. I deplore hearing hosts encouraging viewers to buy multiples of a product. That's wrong! The veteran hosts are the worse. I realize they're sales people but they need to be mindful of nudging people to buy stuff that's not really needed. Thanks for letting me vent. QVC is convenient for me so I will continue to shop. I do like responsible selling however.

Qvc is great, custumer service is of the highest. However often times it kind of feels like the days TSV is well how much time does it take to talk about another artificial Christmas tree. It makes it difficult to stay tuned in for what else the program has to offer.

I love qvc. Shop often. My complaint is about Eric Theiss. I have the pressure cooker xl. Need a glass lid for slow cooking. Bought his cookbook. I have tried to contact Eric and he does not respond. E mail and tweet not answered.Would appreciate a response. Thank you so much

Love watching. Why do they always wear sunglasses?
I like seeing faces.
Sherry Gardner
It makes me think they are hiding something.

I had placed an order last December for a dell laptop for my daughter and xbox one for my son for their Big Christmas presents. I was soo excited and the orders were in process for a few days so I called to find out what was going on and apparently because it was under my husbands account and my card I had to change to his bank account so the representative was soo nice and SOOO helpful. I think one item was free shipping and the other wasn't it was December 19 the and I was soo worried about getting them on time. The representative upgraded the shipping on BOTH items for free and quick shipping. It was late in the afternoon and the NEXT day the xbox was sittinon my stoop by 3pm I couldn't believe it! Dell took a little longer but I got it Christmas Eve at 7:30 pm. She promised me they would be there on time and they sure enough were! The rep was soo nice and soo helpful. I've read SOOO many horrible story's about qvc customer reps so I was very happy to get the rep I got. And just wanted to share that not ALL REPS ARE NIGHTMARES!! I guess I just got lucky!!

Hermes parcel service is an absolute joke,a parcel from the 20th november has still not been delivered,excuses are postcode error,lost parcel,i'm not present,the landlord here had 8 parcels not delvered by this firm

Would like to see more styles for everyday ladies. Those three layers tops with points hanging down don't look good on anyone not even the skinny girls especially with skinny pants. They look like birds with all those layers and then the skinny bottoms. If they are large ladies, the look huge, if they are normal, the look big. If they are small, they look like they are from a third world country with those long skinny legs. I am from the south, there is no way to wear all those layers in this heat. If you have any extra weight, the short tops shows all. The big prints make every one look bigger also. It looks like you are trying to to get rid of everyone over a size 2. I don't mind some of these styles but some of us would like to see cool, light weight pretty clothes that that don't send everyone into shock when you walk into the room.

Qvc Has Gotten Much More Expensive With The Shipping And Handling Also Too Much Money For The Size And Shipping Of The Item...
I Truly Believe You Would Have More Customers And Items Sold If You Could Lower Your Prices Even A Little Bit...
We Used To Order All The Time But So Many Things Have Just Gotten Waaay Too High (especially Clothes...)
Thank You For Listening
An Old Customer

I have always had wonderful experiences with CS at QVC and I have been a customer for over 20 years. I have even sent back a few things over the 30 days return policy and they never said a thing. I have found the CS reps to be very courteous and helpful. I've never bought a computer, but have purchased several cameras and a GPS from them.

I am very displease with QVC because I was understanding your hardship prgm. I noticed you taken me off without even telling me the reason why. I have always pay you guys on time. And if I have extra I always seen more then what you ask. I have bought many things from your company and still you show you don't care about the customer. Please call or write back as why you took me off of your special prgm. for people who have some financial problems. At least Iam still paying bill on time. Yours Truly Yvonne Gilmore.

Just to counteract some of these rather egregious incidences of terrible QVC, I thought I'd describe my most recent experience with QVC CS:

About half an hour ago, I received a defective bag in the mail and was not only disappointed but fearful of QVC CS and any potential hassle. I called immediately, only to be helped within 15 seconds on hold by a wonderful, patient woman who resolved my problem and respectfully apologized about the mixup. I will not be charged for the return and they have made every effort to "make it right".

This was really the most painless CS experience I've had with a catalog, and I was very apprehensive to order from QVC after reading these reviews. Just thought I'd throw that out there. I don't discount the experiences of the other folks who have left comments, but maybe those are the exception and not the norm.

Just wanted to tell you that I received my order for Bio-Cleaner and it is absolutely the best stuff ever. The stainless steel sinks look brand new and the stove in the apartment looks better than when we moved in. Amazing. Easy and fast. Nice to have a product that does what they show on TV.
Thanks
Cassy Eisele

FOR THE PAST HALF HOUR I HAVE TRIED TO PAY MY BILL WHY AM I FINDING IT SO HARD TO GET THROUGH?

first'ly I would like to congratulate QVC on the standard of customer service provided. I have called them twicw in the past couple of days and both times they have been helpful, pleasant and sympathetic, especially when I called last Friday 22nd July when the young lady went the extra mile.

Second though your courier service is appalling not only have I waited 11days for a delivery which I should have received 4-5 days ago. But when I called DX they lied to me and that I will not tolerate. The item I ordered from QVC I desperately wanted and am deeply disappointed I am unable to have it because of the utter incompetance of DX. After your c.service agent called them they said they would do their best to make the delivery on Sat 22nd but would call me if that was not possible otherwise it was down to be delivered today Monday 25th 10 full days after ordering and 7 days after leaving QVC. They did not deliver on Sat nor did they call me. Not that I really expected either.
I called DX myself this morning, when asked why delivery took so long I was told that there was an attempted delivery last Monday 18th July. I KNOW that to be a total unadulterated lie, I was livid that any company should be so stupid as to tell their agents to lie to ' customers'.

I have not used QVC for some time until last week but have done so quite a few times in the past. However, I will not use your excellent service again as long as DX are your couriers.

Incompetent service seems to be very much the norm nowadays but I don't have to use it. Being so obviously lied to is insulting, being taken for a gullible idiot is not something I intend to forget.

Regards and Thanks to your customer services department I am deeply impressed with them.

i always had excellent serice from qvc.but like everything else if it gets too big it starts showing signs of incompetence.i have not had that experience yet.

As always, FANTASTIC customer service! Thanks, QVC!