Radio Shack Positive Customer Service Ratings - page 4

I had a coupole questions about purchasing mimutes for my trac phone and stopped at the Londonderry NH store just a few minutes before closing. I received a friendly greeting and stated that I knew they were closing shortly and was interested if I could renew my minutes and would come back another day if they could help me. The young man said there was plenty of time and how could he help me, I do not recall his name , the reciept gave the initals of MP the store was 01190 10/21/2011. Ticket # 026100. I received excellent service and purchased want I needed and did not feel at all rushed, I left the store smiling. Becasue of MP's excellent service I did not have abreak in my phone time and was so very pleased with his help.

Dear customers who always give radio shack a hard time,
I shop at my local radio shack which is in west seneca new york, in the topps plaza. i am in there at least 3 times a month getting airtime for my att go-phone thingy. and every time i am in there, i get the BEST CUSTOMER SERVICE EVER! every time, the store manager helps me with my airtime, and shows me something new about my phone. it seems like this store manager is in the store every single day. so before anyone else decides to give radio shack a bad name, there are some people that go OVER AND BEYOND the requirements. And if there are any local people from the buffalo area, goto the radio shack on harlem road and ask for the manager. he is the NICEST person that i have ever dealt with!

I love radioshack! The people know what they're talking about. Unlike walmart when i go in and stand there, and no one knows anyting. We will keep telling people that you guys rock!

Ah, customers. They make the world go-round' huh? I'm a customer, as well as a Radioshack employee. I love my job, and the satisfaction I get when I can help someone, or ruin someone's day. There are a few things to consider when coming into your local Radioshack. As I've seen in the amazing comments below mine here, we all have the same issues.

-Please don't come in, ask me to take something out of the box, and show you how it works without buying it. (This is an utter waste of my time, as well as the other 5 customers waiting for me)
-You folks with PRE-PAID cellular phone service. Radioshack does NOT TAKE RESPONSIBILITY for your air-time. Once you buy it, it's your issue. Therefore, we don't put airtime on your phones. I suggest if you have a phone, and want to waste money on prepaid service, you should learn how to use the damn thing, and how to put money on it. We are not here to wipe your butts, we're sales people, not tech support.
--Don't call your local Radioshack, asking how to troubleshoot your items. We are not here to do that. (once again, we are not tech support.)
-WE DO NOT SERVICE ANYTHING IN STORE!
-One of the biggest problems I have are people not being able to read. The back of their reciepts. DO IT. We CHARGE A 15% (IF OPENED) RESTOCKING FEE on major items like GPS units, cameras...ect..No, we can't waive the fee. Don't ask. We have a 30 day return policy. That goes for cellphones. Pre-paid, or Post paid (Sprint, AT&T). WE DONT take cellphones back period if they have a scratch or any damage at all to the object. It's not our fault you can't take care of your cellphones. Once again, Don't ask. Customers continuously want the rules bent. Trust me, we understand its customer service, but there is a line that has to be drawn. We can't let people walk all over us, and our policies. We don't make enough to have people take advantage.

I'm so sick of seeing negitive comments about how we 'suck' and our business isn't good enough. We really honestly do try to make you folks happy. But you have to try things on your own. It's part of growing up.

**TO ALL CUSTOMERS**
Read the policies and procedures that Radioshack offers. There are strict rules we have to follow, or we lose our jobs. Do this before you judge. The customers who make our day awesome continue to outweigh all of the negitive people out there who make our job miserable. I just want to give a BIG THANKS to those of you who take the time to understand, read, and look into the items you purchase. We really appreciate you. For those of you who are not happy with Radioshack, do us all a favor, and don't bother coming into our stores, and ruining our day. Thank you! :)

I actually havent had any problems with radio shack , they actually advised me i had a warranty i didnt realize i had and they fixed my laptop , other than that all the times ive gone in they have been really helpful and try hard to make me happy . maybe a little to hard but its an effort ....

Salesman Steve McKolay in Traverse City, MI (S. Airport branch)was very impressive having remembered me by name though it had been at least a year since I'd inquired about some phones at the local branch. He is also very knowledgeable about the products. I was so impressed I took the time online to find out where I could mention this. Having worked in customer service management myself for over 20 years, I wanted to note what an asset to your company he is. Keep up the good work!


Wayne "Pico" Cockrum, Jr.
Traverse City, MI 49684
(S. Airport Branch)

i love the radio shack in west seneca new york next to the tops supermarket! the staff is VERY nice and helpful, especially the manager! he takes the time to explain things to me, even though i am not very electronic savy.. thank you!

I stopped in to the Radio Shack store on Bethany Home Road in the Spectrum Mall, in Phoenix, Az yesterday. Your assistant manager Anali Martinez was an unbelieveable dream come true. Not only was she knowledgeable on every question asked of her by customers when they came in, she spent a great deal of time transferring my phone number from my Motorola phone to my new Samsung Prevail phone. She was pleasant, courteous and remarkably apt at being able to deal with several customers at one time. I'm in customer service myself, and you can't imagine how nice it was to finally meet a salesperson who knows and gives great customer service. If you have an employee award, I would recommend that she receive the recognition that I believe she earned in just that one visit. If she is as courteous and helpful to everyone as she was yesterday to the more than 20 people who came in to that store while she was helping me, you certainly have a tremendous asset for an employee.
Thank you
Sandi Glenn
5204 N. 18th Drive
Phoenix, AZ 85015
602-524-7688

I Have been to the Radioshack store in Worcester, MA on Grafton Street and there is a VERY bright young Lady there named Kim. She does a tremendous job at all aspects of the company. So dedicated to helping out her customers and meeting our every need. She is the Best. Thank you Kim this is from Jenny Wilson from Whittensville Ma

my trip to the Monroeville, PA was great! the store manager helped me. good guy. knew what he was talking about. yes, i will go back again in the future.

Dear Radio Shack Leadership,
I am truly impressed! With significant loss of vision, I entered your Radio Shack store located at 11721 Retail Drive in Wake Forest, NC on Monday, April 25th, and was served by Stewart Powell, a really helpful young man with good spirit. I left with my young driver and upon returning home noticed that I did not have my wallet in my pocket. I called back to the store and was notified that I had indeed left my wallet on the counter. I had a friend drive me back 18 miles to the store and the wallet was given to me by Christian Pena who had taken over for Stewart. He returned the wallet along with a $10 bill which had been left on the counter as well, my refund for returned merchandise. All of my possessions remained in the wallet, including significant amount of money. These two young men made my day! I would also like to commend your manager of the store, Albert ?, who spoke with me and surely gave the impression that all three of them are interested in providing excellent service along with associated honesty and integrity. These attributes are taught in school and inspired by parents, but our papers and news media make us feel that the basic American qualities of fair play and goodness are not present in our present culture like perhaps in the past. These three young men have provided to me the reassurance that America is still based on principles and that each of us can surely make a difference in passing along the heritage of our American culture. Again, I am impressed with your employees and thank you for your selection of these three.

Respectfully,
Surry P. Roberts, M.D.

we would like to bring to your attention how excellent one of your representatives does his job!!his name is Chris Lyons who works for Radio Shack/Sprint Store at Mercer Mall,Bluefield WV.He has helped me many times with the different phones and many questions i have had when i did not understand my booklet!We have recently upgraded to the data plan and have two new phones ,which, once again ,Chris has been wonderful to help us!!He has a wonderful attitude and very professional,but at the same time we feel very comfortable with him while he is explaining things to us!He is certainly an asset to your company, and we wanted to let you know how we feel about him....i am very pleased with Sprint, but once again, Chris has certainly made that even more so!i hope this will be brought to the attention of upper mgr.and some type of acknowledgement give to Chris......thank you!!Pat and Jay Oneal

I went to Radio Shack in watertown MA and I recieved fun and profesional service .

My husband and I went into the store at 20211 N 67th ave in Glendale and want to give credit and acknowledgment to a store employee - Ryan T. There were 7 customers in the store and it was just Ryan. He was able to make all of us feel important even though we had to wait. He was able to stay calm, friendly and professional. He knew the answers to all the questions that were asked of him and when he didn't know he found out. It's rare to see this in an employee now a days. The customers have a "I want it now" attitude and Ryan was handling it very well. We were REALLY impressed. We hope this comment will give him the credit he so deserves. Thank you, Ryan T., for your knowledge, friendliness, calm demeanor and professionalism!!

Im mr trocino,i would like to complaint the employee of radio shack in rhode island n.e d.c near the giant supermarket,they are lying to the customer and they are collecting money to the customer with out giving the item,i purchase one laptop to them they have one display and its cheap of a hundred dollars than original price,the staff said that they are not selling the display they said that if i can wait till thursday to get the item,but i need to pay because that is their policy,and they will call me as soon as the item will deliver to them because they will get the ietm to other branch they dont have stock,so i pay we agree that i will get the laptop on thursday,then i come back last thursday they said the item is not available and if possible they will change by other brand and i need to add more money ,so this is not good,i would like to file a case in this matter and to sue this outlet untill it close and make a lesson to the employee.IM MR TRocino,from 2119 3rd ST n.e D.C victim of radio shack.....

I wish to complement Cindy Sabatino at the Honesdale Radio Shack. I had a problem with a TomTom GPS and she spent an exceptional amount of time trying to rectify it. She was most pleasant and helpful, although she could not solve the problem. We spent about one and a half hours there and every employee greeted and helped new customers immediately. What a pleasant experience.

Recently I was in a Marshall Tx. Radio Shack Store...Looking to up Grade a pay as you go mobile phone.A young Lady helped me locate the phones that were available thru that carrier.After checking the different plans I could see that I was not really saving based on my usage.She showed me the HTC Evo...explained the gadgets,plan,and accessories...I appreciate her Cust. service I do not normally buy at Radio Shack. But she that day made the difference.I went back a couple of dats later to buy the phone but was unable to find her (Idania) working that day.On my way back home though I stopped into another Radio Shack in Longview by Walmart at Gilmer by Springhill and experienced another Manager Mike...Very friendly,patient,Knowledgeable,and professional.He closed the deal on my Evo and has been very informative since on return visits.My hat is off to both Mike and Idania...and the hours they spend helping customer (sometimes not very friendly)purchase what they need.I beleive that if you plant an apple seed you will produce an apple tree! So Mike and Idania continue to plant positive and you will reap Positive.(inspite of neg. people).Keep up the Great Work!and to those that do likewise...

After today, I can honestly say that I love RadioShack's customer service! I called three stores looking for a particular item, and all employees were more than helpful! I could not believe how nice and informed they were. RadioShack must train their employees very well, because all five employees that I spoke to today, were helpful, considerate, and knew their stuff. They went out of their way to help me find the item I was looking for and thanks to them, I was able to get my little sister a Nintendo Ds for only 74.97. Thank you RadioShack!

On November 29 for a new I was looking for a new phone, I was in your 33rd & University store in San Diego, California.The shift manager Fernando was helpng me with my quest for a rugged phone, after some looking research we came to the conclusion I would be best served by a 'Rugby II' phone, which you didn't have, after some effort he found one at a reasonable price and unlocked. Fernando went the extra mile by far for me,
you should hope to have more like him, even though I was not able to buy it from the shack, I will definetly be back to do business with him. He defines what customer
service is, with his positive attitude which is 'CAN DO!'. I will say I'm a satisfied customer and will be back again.

Respectfully,
jhnski

On Nov.5, I shopped at Radio Shack 01-1969, West Falls Church Outlet CT at 7395 Lee Highway, ZIP 22042. I had lost my Tracfone charger and needed a replacement. None were available so I bought a new Tracfone. The clerk, Chris Richards, was OUTSTANDING! He called Tracfone, got my newly purchased unit activated and then moved the 800+ minutes from my old unit to the new one. He is an example of why stores provide service that can't be accessed "online." I asked how long he had been with the company and he said "4 years." This experience was an event that stands out in my 70+ years of shopping.

I all ways, get good service, and all ways, get what, IO came for, thank you, radio shack.

Went to the Goleta Radio Shack store today, with my wife and stepson, in order to purchase three Blackberry devices and a Sprint Family Plan. Couldn't have been happier with the way the sales assistant, Eric, dealt with us. He was patient, always pleasant, and ultra-helpful. It made the whole process so easy and hassle-free, and we were very glad we went there (and only sorry we hadn't gone there sooner!). A great shopping experience, and we wish they were all like this!

I was helped by Paul an employee at the
Turlock, CA store. He was very knowledgeable and helpful. He went over and beyond with great customer service. I was truly impressed with this salesperson, he went out of his way to make phone calls and also offered his help if I was unable to get any help. He is a very remarkable employee, wish that there was more like him.

Thanks for exemplary service at Upper West Side Broadway store

Such a pleasure to shop in your store. Particularly noted the service provided by Elvin. Assessing my need to charge my cell phone when traveling in Europe, he pointed out an appropriate electric plug. I was particularly grateful because I had erroneously purchased a transformer. When I got back from my trip, I brought back the transformer with the original receipt and Elvin quickly and cordially issued a refund.

On that same visit, I asked about a cable to transfer photos I had taken on my cell phone to my computer. He located the cable AND much to my delight, actually showed me on one of the computers in the store how to download images using the cable.

Now that's what I call exemplary service! Thanks, Elvin!

A loyal and pleased Radio Shack customer,
Best wishes,
J

Don't purchse a phone through Radio Shack. I purchased a phone that was defective and took it back to the store. They sent it in for repair to the Radio Shack service center. The service center kept it for 10 days before they even left a message asking for authorization to send it to Samsung "Because they don't repair Samsung phones" When I asked why the phone didn't get sent to Samsung to begin with, and why it sat in the repair center so long, the answer I got was "It's the process" It will take at least 15 days at Samsung after they receive the phone. The staff at the Radio Shack store have been very helpful until I sent the phone in, but after that they couldn't do anything to help.