Radio Shack vs Apple
Customer Service Comparisons
Best Customer Service Rating
Apple has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Apple | 46.06 | 1,114 |  |  | |  |  |
| Radio Shack | 43.67 | 782 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Apple has had 1,114 total customer service ratings of which 141 have been positive and 973 have been negative. This has resulted in an overall classification of Disappointing.
- Radio Shack has had 782 total customer service ratings of which 110 have been positive and 672 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
