Apple Customer Service

User Reviews, Ratings and Comments

Apple customer service is ranked #206 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 46.06 out of a possible 200 based upon 1114 ratings. This score rates Apple customer service and customer support as Disappointing.

NEGATIVE Comments

973 Negative Comments out of 1,114 Total Comments is 87.34%.

POSITIVE Comments

141 Positive Comments out of 1,114 Total Comments is 12.66%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Apple

    Customer Service Scoreboard

    • 46.06 Overall Rating
      (out of 200 possible)
    • 973 negative comments (87.34%)
    • 141 positive comments (12.66%)
    • 9 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.5 Issue Resolution
    • 3.4 Reachability
    • 2.7 Cancellation
    • 4.3 Friendliness
    • 3.8 Product Knowledge

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Posted by [email protected]


I purchased a Apple Gift Card for $500. at a DOLLAR GENERAL Store on 1/04/24 which turned out to be Invaled and the store will not give me a refund! I put it on my Charge Card so I am stuck paying for it!! How can you get me a refund?

Posted by Avinash Nimje


Apple customer support centre do not care about their customers

I am with apple for 9 years now. Changing phone to new model every 2 years. I bought iPhone 15 recently and got was working well for month or so. I observed 2 things yesterday -
1) Phone is not getting charged with my charger in Car. While other IPhone of my spouse and daughters are getting charge as normal. This is despite I am using original charging cord received from Apple.
2) Battery started draining with super fast speed despite all kill all sessions and Apple which were running....Almost better was draining 1% / minute. This is extremely abnormal with new phone.

I called customer support they did not checked on my phone and ran some test and later suggested to visit Apple support centre. I took appointment and visited support centre yesterday. They also ram test. Agent suggested to set the phone to factory setting and he promised all Apps will be restored as it from cloud backup. only text message will be lost as this is not backed up. He cleared agreed than all my apps, in curtain non critical apps you store password as well and it was confirmed they it will work as it is. I agreed for resetting to factory setting. but nothing was reset right. Then was I was ask to download all apps and login....I had >100 apps and it was impossible to remember all. There are few data and files you had which I was not able to recover.
I spoke to the location manager there....to my surprise he also confirmed...apple are there in iCloud but I need to download all, arrange as it was earlier in groups and folders and login every App.
I told him that when I switch from old phone to new phone, Apple support centre on call use to transfer and replicate everything as it from old phone to new phone. This transition was always seamless and you will not get a feel of any change other than physical device. But store manager did not agreed and he said it is NOT possible. I had to leave store with disappointment. half a day of Sunday gone and you have the work on Sunday to get your phone back. Absolutely pathetic customer support.

I tole him that this is possible and I did multiple time with help of 24x7 customer support when I switch from old phone to new phone, but as per Manager I met there, this is not possible.

Regarding my battery drain problem, They said they cannot do anything unless they discover problems at their end. There are NO way for them to track the how the phone battery is behaving. This was absurd issue I discovered and they Apple is not ready for any support in this case.

This problem is not persistent, hence in case this observed again, I have to through out my Apple phone and change phone with other non-Apple device.

I think next time I have to record for long video 30 min to 1 hrs showing how the battery is draining for Apple users to be aware of.

Few suggestions for Apple -
# They need to have customer support staff better trained and communicate clearly.
# Device mechanism to checks issue in detail and device tools for the same.

I and my family is big Apple fan for last 9 years and all products we had is Apple (Phone, Mac, iPad), but this is disappointing experience which will make me think if we should shift out of Apple devices.

Avinash Nimje

Posted by Sherry


I purchased an ibook online using my ipad mini. I want to print some pages but the instructions I found do not work. I should be able to print a book that I purchased with my hard earned cash! I guess I will have to drive all the way from Santa Fe to Albuquerque to talk to someone at the Apple store.

Posted by Charles


As I post this I have been on hold for 45 minutes on a simple problem that should be able to be solved by Apple. (flickering of video unit) The frustration level is very high, as a developer and a loyal customer, I am wondering if Apple still monitors the service level that their representatives are giving. I post this here to see if other developers and loyal customers are experiencing this same type of problem, it makes me to want to leave apple for good.

Posted by Lyssia


Truly awful. Had a problem with the two-factor verification codes, and they told me directly there was no solution, end of conversation. The ipads are increasingly useless, because there's something wrong with the second verification code process, and after escalating it, the rep I was escalated to said I was simply out of luck. If it wasn't working, there wasn't a fix, there wasn't a work around, I was just locked out of my account, even basic settings, on both devices, end of story, so I can't do anything at all with either device. I've never experienced customer service quite that bad before.

Posted by Perfecto


Terrible...... they don't care.. all they want is money 102123825289. Case # terrible

Posted by NA


Horrible and inefficient customer service. What a disappointment for a for such a big company. Ordered two bands for Ultra2 paid for expedited shipping and apple lost the order. Apple would not send the replacement through expedited shipping and took me three agents to get something done. The agents did not know how to handle the situation and kept putting me on hold and then conveniently dropped. Horrible customer service for the largest cell phone company. Terribly messed up!

Posted by Stephen


Hi I went into your Manchester store on the 17/10/23 at around 18:30, to be greeted by a person who didn't want to be working, nor did they want to help me with my problem. I had a poor experience last time visiting this store due to lake of training with a new member of the team but at least that time he did everything in his power to try and help.

But today, the gentleman on the front didn't even try to help with my issue, my AirPods had stopped working. They were saying they were 100% charged and then as soon as I removed them from the case they when to 0%. The team member just said forget them and then hold the button to reset, which I did. Then I tried to repair them to my phone and they couldn't even be found by Bluetooth, the team member then commented oh well looks like they need looking but got nothing until next Thursday you might aswell try Trafford Centre

Posted by Sueby13


Horrid customer service. Have never experienced such dreadful responses in my life. After promising to replace the battery in my watch 4 times, to which I agreed to pay for, they each time sent the watch right back, refunded the money and didn't do it. I've sent a huge packed of all the details to the CEO, tried emailing their media email, which is all you can find, emailed back my senior advisor for help. Not one human response back.... Very sad...

Posted by Martu


Called to fix a sync problem between the books on the mac and iphone, very simple. They told me after several calls I had to reset the phone. Several times I asked and follow their "experts" to back up all my phone so nothing could get lost.
After literally 15 calls what happens? Problem still there and all my photos and my chats are gone forever. After they assured nothing like that will happen.
Their response? We are so sorry we had a bad experience, sadly there's nothing we can do. I've been crying for hours, they made me lose money, work and lots of things emotionally important for me. Awful people.

Posted by Sam


Apple charges at least four times as much as others for similar tech. They dumb down their products to make them easier to use, but then, they take advantage by locking you out of essential functions so that they can charge you subscription fees. The products can not be repaired or upgraded, so you have to pay more subscription fees or just buy the product again. Their customer service agents lie to you about the products to try to get more money out of you, and will gaslight you if you point out incorrect information.

Posted by Anonymous


I find watching your MLB broadcast awful. Watch without sound. Don't you know when you force a fan to watch your broadcast they have knowledge of their team and the majority of fans watching are the fans of both teams. WHY do your lousy hosta treat us fans like idiots!

Posted by Carbon Menace


I just want to start out by saying I have been a long time user of Android and my wife has always used Apple. She keeps telling me how I should switch to Apple because of how great they are and how they were so helpful and I really thought about switching over too, until today.
Today my wife contacted Apple support because someone hacked into her account and charged over $400 in a mobile game (Dice Dreams) she has never spent money on that game ever.
Normally Apple would ask a series of questions like...
Are there any other phones connected to your account, look and see where and when the purchases were made but Apple didn't do any of that. So now my wife's bank account is so far in the negative that when her disability comes in its gonna eat her entire check.
So yeah Apple support is terrible and personally I expected better from you. Because of what happened today I'll never buy a Apple product and this isn't the kind of company that deserves my support or yours.

Posted by Anonymous


Still haven't received my refund from apple this is down right ridiculous...Liars&Crooks!!!

Posted by Anonymous


Apple are nothing but a bunch of liars,scammers,&crooks&I will keep posting how corrupt Apple is until my refund is returned you CROOKS!!!!!!!

Posted by Anonymous


Apple Sucks They Are A Bunch Of Crooks!!!!!!

Posted by Martha


I have one subscription through Apple. I have a receipt from the app for my annual renewal. However, Apple charged me about $5 more. Because the numbers didn't match, my bank closed my card unless I agree to pay the extra. Apple cannot explain the extra fee. It refuses to do anything. The Apple phone also confirms the proper amount which I had authorized. Apple still will not explain OR refund the difference. This is called fraud. DO NOT PLACE YOUR APP SUBSCRIPTIONS THROUGH APPLE!!!!

Posted by Rjones


Ordered phones online at Apple retail store on Black Friday 2022. They were never delivered. We were charged $400 per phone for not exchanging our old phones and the price per each phone and were not offered a replacement or refund after calling multiple times over six months requesting a shipping investigation. Seems super shady that phones were deemed "delivered" by shipping carrier with a fake signature not by me or my husband and Apple did an "investigation" and never called us back to tell us the resolution. Each person we spoke to on the phone was condescending and said "I'm sorry" multiple times. I'm sorry doesn't cover $3,000 in broken promises. We will never buy direct from Apple again. What a terrible customer service experience start to finish.

Posted by [email protected]


Since May 5 I Have Been Locked Out Of My Icloud Account Due To Missing Password Lost On Other Device With Icloud Account Password. Apple Care Senior Advisor And Below Has Been Absolutely Useless. They Have Had Me Go To Apple Store Twice To Use A Apple Device With Apple Support Software To Request Password Reset, They Also Said Best Buy Geek Squad Are Qualified Apple Certified Technicians. They Were Useless As Well. The Same Things Have Been Suggested Over And Over Again With Me Sending Proof Of Purchase Scanned And Sent On Pdf To Apple For Reset. I Received A Email The Following Morning That They Are Unable To Complete The Request For Find My Device Unlock.they Finally Asked Me To Go To Tmobile To Request New Sim Card And Phone Number As The Solution To This Mess. They Seem To Not Understand That It Is The Iphone That Is Locked And Has Nothing To Do With Sim Card Or Phone Number. I Will Never Buy Any Apple Product For As Long As I Live And Will Continue To Share This B.S!!!!! To Everyone I Come In Contact With.

Posted by Anonymous


Try to take afoot with my Apple iPhone 24Pro Max and the screen goes black. Took it to Best Buy 3 times and their iPhone tech decided to send it back to Apple. Apple sent the phone back saying they couldn't "replicate" the problem, so the unit was deemed ok!! Best But Apple tech tells me they know the units not working properly, but Apple says it is!!! I refused to pick the unit up!! I've had Apple products forever (computers, iPads, speakers,etc., Apple is a BILLION dollar net profit company but refuse to make good on a unit that does not work correctly! Sad

Posted by HANDAN


I am at the apple store on Upper West Side, NYC and I had the worst customer support.

My new $1300 iphone 13 pro max has been acting weird since November 24, 2022, this is my 4th visit the the apple store about the same issue,

My phone is frozen, cant swipe up and down, cant make calls or receive, cant turn off the power, it goes like this until it goes out of battery.

My screen got cracked in march and they are blaming me because that the issue but in November and in January my screen was not cracked and still have the same problem.

I am not only upset about my phone right now but very frustrated the treatment I receive from the manager, and the apple support, they dont even try to help. or fix it. They want my $329 to get the screen fix. The screen is not the issue. I ahd thie problme before the screen was cracked.


I am about to file a law suit to apple of unethical and disrespectful treatment.

Posted by Anonymous


Apple customer service is horrible. I was on hold for over an hour of accumulated time. Apple cash deducted from my account twice when the first attempt reported a failure. They refuse to refund my money and have told me I have to get the money back from the recipient when their software FAILED to notify me that it did deduct on the first attemmpt.

Posted by Dennis


So disappointed in apple support they could not fix Apple ID password problem

Posted by Apex


Apple is allowing their app partners to blatantly rip off customers. Zero questions asked when I submitted a mis leading ad purchase. Just denied. Do not use Apple for anything. Worse then any other company out there. I will continue to post on every sm outlet for eternity until they refund my $199

Posted by Brandon


Miesha my customer service representative was rude. She did not help me. She refused to give me any explanation. She was continuously disrespectful and disregarded my concerns

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Posted by Messiah


Hi, my name is Joy. I spoke with one of your Apple text tonight and he really was very professional. He helped me so much you need these type of people in your business,that are calm cool And professional his name is Messiah I think he said he's from North Carolina if I gave him my number, he's 100% he knows what he's doing

Posted by saracohen


I had a problem with mail reaching my Apple Mail app on my iPhone 13. No problem on the MacBook Pro computer, but all emails had suddenly stopped migrating to my iPhone. After about 30 minutes of going through various resets and steps, about an hour later I checked my phone and voila, all the past week's emails appeared in the appropriate folders. Thanks to Apple support, once again, for their logical approach and patience.

Posted by Ajani


I had an absolutely awesome apple represent help me just now. Her name is Ajani. I am very thankful for her patience, knowledge and all her help.

Posted by sophiebeanzee


Just had an excellent help from a technical agent named Paul Brain for helping me with sound issues on my Macbook Pro. He was very patient, with my complex issue, gave me lots of troubleshooting options, one which I hadn't even tried yet, since the last time when it happened. Thank you Paul for the excellent service, and for even checking for the local Apple Store and their service after!

Posted by Naya


I want thank you very very much to lady Naya, who helped me a lot supporting buy my new iPhone! She is perfect person and professional ! Thank you and thank you ! I got my phone in time and I'm the happiest person in the world

Posted by Anonymous


Use the app. Theres a live chat and they are fast and very helpful.

Posted by Anonymous


I just want to thank Apple for their tremendous customer service. Jessica and Robert were outstanding and so knowledgable for the help that I needed to get my problem solved

Posted by appleuser


Apple has the most convenient customer service out of ANY company! I can literally TEXT tech support.

Posted by Chris


I hate, hate, HATE the automated customer service system in place with Apple support. Even thought the end result was fine, getting there was a huge pain and only enraged me by having deal with speaking to a machine.

Posted by Aleksandr


I have to say that I customer service of my life yesterday. I had issue with my iPhone where I was not able to send or receive any text messages. First I contacted Verizon and they could not figure it out, all they could is blame it on Apple saying it is an issue with my iphone 6s and tried to convince me into upgrading my phone. I called Apple Support, and went through several people helping me out and I received best support and in about an hour we were able to figure out the problem (it came out to be problem with Verizon Network and Verizon had to fix it for me since I had all the proof on my hands after talking to Apple). Thanks Apple for all those wonderful people that helped me yesterday and kept in contact with me even when I got interrupted... Thank you guys and have a wonderful New Years...

Posted by Julie karim


Can't thank the team enough they have being amazing help the last 2 wks and so friendly well done apple team

Posted by Bianca


Someone had just tired to hack into my computer, so I immediately rang the support team because I had no idea what to do. They weren't letting me close anything down, or turn my computer off. I tried force quitting my systems, but of course that didn't work either. I had no idea what was going on. All I was doing was watching Netflix, so I found it very strange.
I rang the support team, and was put onto this lovely gentleman who gave me the name of a software to download for extra protection on my Mac. He stayed on the line with me until it was downloaded and up and running incase anything else happened.
He was very nice, and he knew the answers to all my questions. So thank you so much! You are my saviour for the year I swear! Thank you!

Posted by TekAlot


OMG I LOVE APPLE >>>>>> I LOVE APPLE

My Iphone6plus had issues. After doing a walk in at apple, I called in to the call center.

They were understanding with my claims, and did without haste had me to send my phone to them. Three days later I received a working phone in the mail.... WTF

Can't wait to get the Iphone 8

Posted by ?


I had a very nice man help me through the problems I was having with my iPhone 5s along with the troubleshooting we did together to see if my backups were good for the iOS 10. I don't know how to give that man a good 'Very Satisfied' rating. How do you do that? Do you get something in the mail?

Posted by vishal amble


SIr,

in the Indian markets samsung flaunts that they are in competition with apple. do u know what ios the reason for this. they have captured the market from 1000 rupees to a lakh rupees. Apple has been only in higher versions of iphones. i wouldnt say that it is wrong. i suggest apple that they should enter the market with basic mobiles to top mpst iphones. they shall enter from bar phones with scroll pad to iphones. then see the market will be solely owned by apple. this is my view. rest left to apple.



Thanking you

Vishal amble

Posted by 7 Ang Mo Kio Street 64 Singapore


Literally had the best experience with the apple customer service and support.Thought there is no other way to retrieve my apple id and password including the email but nevertheless, he kept trying different ways to help me out. Staying real patient and understanding enough, im so happy with the apple service that he have provided me.

Posted by Anonymous


Today I called Apple Support and they were phenomenal unfortunately I didn't get the chance to thank the person. So for anyone who is need of Apple assistance 10/10 would recommend calling apple.

Posted by Anonymous


I just wanted to applaud and recognize the Apple worker Allen who works at the Mall of America location. I had an insanely unusual problem with my phone and he stayed with me and helped the entire time and wouldn't give up until my problem was fixed. Thank you Allen!

Posted by Anonymous


Very nice had charges to my credit card from iTunes I did not make money was refunded the next day all the people I spoke to where very helpful and spoke English

Posted by Anonymous


I bought my Apple iMac four years ago, and love the computer. As an older adult woman, I have found it very helpful to belong to One-to-One in order to learn what was needed for me to enjoy my computer to the utmost. One-to-One is a marvelous service for your customers, and a great sales tool for selling new computers, especially to older adults. Now I hear you will be discontinuing One-to-One. That is devastating to me, as I am sure I could never have learned as much on my own, nor in workshops. Workshops are great for younger folks, but for us older users, we often need more. One-to-One has given me that. I don't know how many people I have told about One-to-One, and said what a god-send it has been for me. People have been amazed that at 80 years old, I produced an iMovie with voice-over and music. I told them I couldn't have done it without an Apple Computer and the help of the One-to-One classes. I believe I have convinced many people to buy a MAC for their next computer.

Please reconsider eliminating One-to-One. I'm not sure I would ever buy another computer if I didn't have such a wonderful service to help me learn my way around the new computer.

Thank you,

Joanna Olson

Posted by Kartik


After 6 months of Purchasing IPhone 6 ,I started facing Overheating Problems with my Phone, when I contacted Customer Support in next 2 days my IPhone got replaced with Extended Warranty.

Posted by iCustomer!


I had an issue with my iPhone 5 battery not holding an ample charge. I was disappointed to learn my device ESN was not included in the recall issued by Apple. Nevertheless I phoned Apple and they were very friendly. The tech services support rep troubleshot my phone and verified the battery was indeed only at 56% capacity (meaning even when fully charged it only lasted 56% compared to normal battery capacity. She then proceeded to let me know that since Apple valued us as loyal customers she was going to cover the battery anyway even though it was outside of normal warranty, (but since this device was actually a replacement device from its original). She then contacted the Apple store in Kenwood, (where I was enrollee to during our conversation), she got a rep on the line from the store who was able to squeeze me in for next day service. But when I explained I was in the parking lot she cheerfully replied, "well come on in and we'll get you taken care of now!" Awesome service! Way to go Apple. You exceeded my expectations! Im not saying Apple can and should do this in every instance, (company replaces batteries and devices forever that are out of warranty and they'd go out of business quick. But we had this problem for awhile and Apple did not try to side step me with technicalities -- they just point blank took care of the problem-- all the same day! Happy and Loyal Apple iCustomer!

Posted by dani


I was very happy actually with how quick I was able to get through, I didn't have a wait time that was longer than 3 minutes, which is totally good in my opinion. They listened to exactly what my problem was, helped me and told me what exactly to do to fix the problem! Shay was very nice, and was a great help!

Posted by Simon


I have owned Macs since 2007. I have three Mac minis (2009) and two Macbook Airs.

Two months ago, my 2012 would not charge properly. It looked like the cable went bad along with the I/O board. Repair came to $70ish. They waved the labour rate. Seemed fine until a few weeks ago. The MBA crashed while suing it with the screen of 12 languages. This told me it was hardware...

Diagnostics said fan failure. Went to apple. They confirmed and said it would be anywhere from a failed fan to logic board. However, because I was in two months earlier, whatever the cost, they would eat it. This surprised me. I was stunned really. It was two years out of warranty when I brought it in two months ago. To eat it was a complete surprise. The total cost ended up being close to $600. I walked out 1.5 days later with no charge.

I can see there are many bad reviews on this site, but I find my experience to be contrary to this. I feel that people tend to write more about bad experiences than good. I have had many interactions and all have been good. I'd be curious to if some locations are worse than others. Would be nice if we could selection the Apple Store location or specify call centre. This would help us customer identify problem locations. Just a thought.

Posted by Catherine


After an exceptionally frustrating experience with Best Buy's terrible Geek Squad service, I was so relieved by how I was treated by Apple that I cannot be thankful enough. After being sarcastically accused of dropping my otherwise damage-free Macbook Pro at Best Buy, and inquiring about fixing a clutch cover that was cracked (which should have been covered under my protection plan), I left the store disgusted and feeling cheated and drove to the Apple Store.

The representatives at the Apple store were so respectful, kind and delivered fast and thorough service. They quoted me a fair estimate that was a quarter of the price that Best Buy had (for a 15 dollar part), and told me the system would be returned in 5-7 days (instead of two or more weeks without a promise of repair at all from Best Buy). Apple has gained a customer for life. Best Buy has lost my service completely.

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Posted by coloradoemployee


I am a apple employee. I service iOs products (iPhone,iPad,iPod etc).. I will agree with a few employee/ex-employee's here. Apple does NOT care about the workers. We can be the best there, with 95% customer service Csat scores.. Apple does NOT give employees time to understand new iOs software or new products being put out, we are given 2 days beforehand. So when customers call in with the expectation of US being knowledgeable on new things, its impossible. I also DREAD going into work.. We get calls every 8-10 seconds after ending one, we have at least 100 customers waiting to be serviced. That is a 20-30 minute hold easily. Then WE get the blunt end of the angry customers.. What YOU customers need to understand is the fact that YOU ARE NOT THE ONLY APPLE OWNER WITH AN ISSUE! If you need technical support, you will get tech support. If you treat us like its our fault, its not a great feeling. WE help fix the issue at hand. If you demand help and place blame on us, remember this, we do NOT make the product! We are horribly treated employees not only by Apple but also by YOU the consumer!! That is unfair! All I have been reading with the negative comments is the simple fact that, A. You were too cheap to purchase extra warranty on your product! B. You have your hand out, like give me, give me, give me... free, free, free!! C. You have to blame someone else for your broken/worn out Apple Product... D. You do not keep up with your soft ware updates, and want to blame us for it. E. You refuse to do any troubleshooting and expect someone else to do it for you.. I can literally list the alphabet 2-3 different times with the problems you customers have. We are underpaid, over worked and are expected to deliver more than what we receive. So for all you Apple customers, let that sink in. Apple wants us to gain knowledge about how you use your products and just upscale the company, while we are on a time limit. We HAVE to make you call us back during a backup/restore because if not, we're fired for going over the average handling time. When we try and further assist you and we have to transfer you to a "product specialist" that hold time can easily exceed 20-30 minutes, which again we are disciplined for "hold time". So before you go and talk such horrible negative things about the customer service care, realize that we can only do so much!! I am currently seeking employment elsewhere. The company i work for is a subcompany of Apple, we aren't even actual Apple employees.. wrap your heads around that one.

Posted by Anonymous


I work for Apple tech support. And it's easier to work with our customers if they call in and know exactly what they want. Or that they're prepared for their phone to be troubleshooted.

Posted by Anonymous


I too work for apple. Shame on you previous posters about how its some "other" agents that dont know their job and to weed them out. I've been doing CS at other places for 7 years. I'm done with training and have learned hardly anything. The calls I have been getting have nothing to do with anything that we were trained on. The internal system that is used for calls is bogus. Its faster and easier to use google than to try and weed through a bunch of nonsense. Further more I dead going to work everyday since at other places i've been told that I do an amazing job and I was the top performer BUT at Apple I'm not doing anything right when they want us to basically patronize the customers. They dont care about resolutions. They claim there is no script but their metrics are beyond what is normal. If they really cared about their CS people they woundnt be on their backs after every single call and make them feel like they are nothing. I know I am a great CS agent I dont need Apple telling me that i'm horrible and call it "coaching". If I really am horrible at CS than how have I been doing it for 7 years? How come I have never been fired and only received praise at my previous employers? You are a good company as a whole but why are you treating people that actually want to work for you like complete crap? Is that how you "weed" people out? I hope I can get a new job somewhere else soon cuz I do not want to work for a company who is so negative. Instead of focusing on what people are doing wrong why not also let them know what they are doing right? Every customer on here has the right to be upset over Apple CS reps I dont blame a single one of them.

Posted by Anonymous


Ok for all of you to know: i work for apple and if you ever change anything to do with your account for it to completely take effect on a device you will need to sign out of your apple id and back in for the changes to take complete effect.

Posted by just sayin


like others that have posted, i too work as a tech. adviser for apple. i trouble shoot apple routers and apple tv's. the last call of my day was spent with a woman that speaks broken english who cant sign in to netflix on apple tv. i asked customer to please try and sign in to netflix on a computer. after 10 min of her fighting me to just try, finally does. "unable to sign in, email address or password is invalid." i pleasantly explained why i cant help, and recommended following prompts on netflix website. she became irate and asked to speak to someone else. apologized, went to my senior adviser. wait time took 4 min. customer disconnected call. this is one instance of potentially 30 or so in a day. the customer is now furious at me, apple, apple tv, and netflix...... how is that at all apples fault? i had a firm tone towards the end of that call because i am not a whipping boy nor am i a phycologist. i am a tech adviser, and technically... the product was working as expected...and i advise logical deduction.

in no way am i directly speaking on apples behalf, also you should read reviews here for other companies.

Posted by Indebted Servitude


I concur with the above poster with Apple being the worst employment experience of my life.
-Had to ask permission to use the restroom from managers that were 10 years younger than me.
-Had to explain to management the nuances of how desktop/laptop components work before THEY could make a decision to charge my customers for repairing their issue since they were hired due to their big-box retail skills (GAP, Crate & Barrel) not because they had a thorough background in computers.
-Myself as well as 200 customers witnessed a manager publicly berate a subordinate so severely that his face turned beet red as he began crying while trying to maintain any composure.
-Witnessed an ASM(Assistant Store Manager) not only refuse an employee's request to visit the Emergency Room but then gave erroneous medical advice by indicating hand sanitizer would kill the potentially infectious agent.
-Was one of 5 people who heard an ASM interrupt a Mac Genius as he had a customer's macbook apart only to ask why he had been with his current for 6 minutes longer than allowed. The ASM then told the Mac Genius that he should seek other employment.
-Was told by ASMs to ignore post part repair/replacement to ignore hardware test failures and to call customers to pickup their "completed" repairs.

Extremely unprofessional and nefarious company that gives the impression that they aren't like other companies until they have your money.

Posted by mrsjasonvoorhees


Working for Apple, I can tell you firsthand that, as with any call center, you have good advisors and not so good advisors. Company supervisors cannot listen to every single call and cannot "weed out" every not so skilled advisor, although if you aren't good at what you do, it does eventually catch up with you. I empathize with anyone who is unfortunate and gets one of "those" advisors that does not give them the support Apple is known for. Rest assured if you ever need to call Apple and you get me on the phone, you won't be disappointed.

Posted by kwb


oh and actually mr anonymous apple support advisors all have an apple computer to use at work at least. I would know working for them. We don't just read from a script if we don't know how to solve everything we research the issue on the spot so you may get people who aren't any good at that. Anyone could figure out how to trouble shoot there computer if they knew how to use google. There are not a lot of reasons people should have to call.

Posted by Moof


This was the worst employment experience of my life. Incompetent management and discriminatory practices.

I would not recommend that anyone I know work for Apple

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