Reader's Digest Customer Service Complaints - page 4

I am getting renewal letters already, when I renewed in July ( it's Nov. now) Also, you want $24.95, and I could renew online for only $15.00. I really resent be harassed so often about renewing and for varying prices too.

My experience today 16/11/2013 is absolutely appalling. I spoke to one of your staff online to cancel a subscription, giving him my full details including the customer reference number on the letter I received this morning plus my account number . Repeatedly he asked ,u postcode BN3 5AF then asked me if I had another postcode, then my email address and kept telling me there was no record of me having an account. All I wanted to do was to cancel after I had received the first copy and found due to sight problems the printing was too difficult for me to read.

I have received a postal warning me that I must call to cancel a subscription. I have called twice on this newly printed information. I have don twice.. Twice a voice says the site is not functional. use the Internet. What if I didn't have access to the Internet? What kind of a spurious operation is this??



Now I have to puzzle out a visual test that is commonly referred to as a psychological trick test...do you see white or black information? Disgusting.

My renewal bill was for $17.98, but said if I renewed on their website I would save $5, which would make it $12.98. There are a lot of websites selling RD for $15, but the actual RD website had no place to choose "renew", only new orders.

received your notice (will you continue your gift for: Aubrey-Beth Elrod My renewal check was dated 8/24/13 in the amount of $49.96 for their sub. as well as Kay&Don Campany - I TRUST YOU TO renew both. Thank you, Edna C Elrod

I am also receiving books I never ordered and getting bill after bill after bill. Why should I pay any bill if I never ordered them?? I started photocoying bills and when they send overdue notice the prices do not even match. I think they are charging more than once. Mind Stretchers was canceled and still receiving them with more than one bill. I hope my lawyer will not need to get involved but I may have no other choice. I hope everyone is contacting the Better Business Bureau - they need to get involved.

In the latest Readers Digest package there is a card for premier prize draw entry ticket for destination nadi-fiji to go to This web address does not contain the details. Could you please let me know where this competition is. This problem is a regular one. Thanks. John Youman

Dear Readers Digest. I Have Just Recieved A Billing Statement From You. I Do Not Even Know What This Magazine Is, For You Did Not State It. I Did Not Order Anything From You! Please Look Into This Matter, And Clar Out This Order, And Claer Out This Account. Please This Is Not The First Time I Have This Problem With You!also I Recieved Another Bill For A Cookbook Named 5-10-15 Cookbook. This Book Was Mailed Back To You Right Sway. I Did Not Enen Open The Box, Put Return To Sender, And Handed It To My Postal Worker. Please Take Care Of This, Yet Another Problen, And Claear Out This Account! Thank You! Christine. I Do Not Want Any More Bills Sent To Me!

readers digest got my credit card # I have 10 charges for 24.95 for a mag I did not order. since when does readers digest cost $250. a year even if I did order it which I did not , I have issues with them in the past . I tried to order large print never got it after many phone calls the last one showed up in large print since than I have sworn off readers.my credit card takes off the charges,then they add more.now this is criminal.

I am going to contact the attorney general about this problem, as I see by the blog, that other people are experiencing the same thing. Books being sent that were not ordered, magazines that were paid for getting canceled, no phone # to contact the delivery of these unwanted unsolicited items, and the corporate phone # mailbox is full! I advise everyone that is unhappy with them, to do likewise, as well as the BBB (Better Business Bureau).

I just received a phone call from Readers Digest requesting to speak to a family member who died three years ago. When I told the caller that the person had died, she simply hung-up the phone. Rude!! When I tried to return the call, all I received was a no-call recording.

I received a free copy of your magazine a couple of weeks ago,and a few days later I recieved my first subscription along with a bill.I did not Order this subscription.so please DO NOT send me any more copies.

I returned a book to Readers Digest and am now being billed for it. They have sent me three different letters asking for payment and I have answered each one with no response to me except to send another bill. They want me to pay $30.93 for this ONE book WHICH I RETURNED. I am asking and wondering about their record keeping and handling of returns.

I canceled a subscription that my father had for many many years due to his death. He was a loyal customer since 1960. RD NEVER sent a refund as they claimed (in a chase bank card??). After 3 tries and different responses from rep's, I wrote the legal department.
Very poor customer service!

Hi,

This happened to me also! My aunt bought me a 1-year-subscription. They sent me recently a "past due bill". I mean, it was clearly 1 year agreement wtf!

Is there anything we can do?

Thanx,
Chris

I am pissed off. I received a(package) magazine from you and I mailed itback to you the following day. Now you have the nerve to send me a bill for $44.50. Are you crazy? I am not working and I DO NOT WANT YOUR MAGAZINE. The account no# is

In January 2013 i placed order for a crocodile leather bag for ladies. Guess what? They sent me a a man's wallet. This was not what I wanted and proceeded to inform customer service by email. No answer, Subsequently, for the net few month they sent reminders that my payment was overdue. Obviously, I don't intend to pay for something which I didn't order. With each reminder, i wrote a letter explaining my position, together with copies of my previous complaints to them. Utter silence!
Now they threaten that the overdue payment has been passed to collection agency.

What a horrible company with absolutely no customer service in mind. It is just like you are talking to the wall. This is Reader's Digest, so called trusted brand. My foot. Don't expect me to pay for the unwanted item. As it is, the wallet is sitting in its box, waiting for them to take back. A very bad experience, doubt I will ever buy for them again.

I have been sending magazines back to readers digest stating I did not order . They keep sending me more magazines which continuosly keep coming. I have emaiked them and been ignored. I cant find a number to ring them and now its in debt recovery. Poor service

We have taken this Readers digest for many years and it was a hell of a lot bigger than it now is. Costs more now and about only 1/3 of the size it used to be. Can't the Frenchmen find any more paper or did they run out of trees. Cut more wages instead of overpaying for what they can't do. Certainly not worth buying anymore. Half sized and twice the price. Looks like when our subscription runs out so does Readers Digest. Can't keep buying overpriced Montreal crap. This is CANADA not Bangladesh.

Why do they bill you higher for 1Year than they advertise for? Not nice for repeat custumers.

To the Presidents of Readers' Digest,

I am very disappointed with all the contests organised by your organisation. As the ways you are trying to convince people in attending the contest are very tempting and manipulating the mindset of the contestants. My mother was one of the contestant whereby she had bought more the RM 7,000 products with your organization. In the end all we had receive is the brochures telling us we were in the finalist, very high chance of winning and so on. But we were all so in shocked that the period of the contest was change to become the next year contestant. I had no legal knowledge on whether they way you attract people in joining the contest is rightful or wrong but i will try my best to ensure that everyone in the world knows that Reader Digest is not an ethical company in their way of making profits. Thank you.

My parents have been longtime Reader's Digest customers who have orderd the Reader's Digest magazine and many of their condensed bookes. My mom is now elderly and they keep sending her books, coffee table books, games and other materials that she has not ordered. She, being elderly and HONEST pays her bills even though she did not order the goods. I have taken over her bills, have called customer service to cancel everything with Reader's Digest, but they keep sending us notices that they will turn unpaid bills over to a collection agency. Shame on this once well-respected organization. You've turned predatory on your most loyal customers...the greatest generation.

Order a children's music CD online - RD Direct. Weeks went past and received nothing, so rang them and was informed that the item was not in stock (even though on the website at time of ordering, it was "in stock"). The CS operator friendly enough but said there was nothing they could do until the system advised the item was in. As this item was ordered as a gift, I asked for refund and was informed that they would send me out a cheque and it would take up to 35 days. Unbelievable. I have always enjoyed RD and order subscriptions for family, but no more if this is the way they treat customers. They were appy to take my money straight away, deliver nothing, then refund inconveniently after long wait. Will not be recommending RD Direct to anyone.

IIn December I paid for a set of 3 Robin Cook paperbacks. When I received them it was a set of 3 IDENTICAL copies of the book CRITICAL. I'm not that fond of Cook but 3 identical books is a little much. I wrote a letter several week back but never heard back. The item code was 01044. Please send me the rest of the set. Thank you.

Lila Mager

Reader Digest has stooped so low that they have started sending Books by VPP, which have neither been ordered by the customers, to loot the innocent customers. Complaints lodged are neither replied to nor amount looted is refunded. SHAME SHAME