Rhapsody Customer Service Complaints - page 2

Hi. I was wondering when you were going to have the "Lemonade" album by Beyoncé and "Views" by Drake. Also, I was asking before if you can please add "Theif in the Night" by Young Thug. Please inform me when you will. Thankyou

You have not link for customers to update their accounts. Your customer service phone number does not work.

Having a problem with the player tried several trouble shooting methods and called customer support. They had me do everything I already did and told me it was fixed I asked what if I have the same problem after this they said call back they refused to tell me any other possible steps to take plus they have customer support over seas I had to have the guy repeat himself like 5 times anytime he said anything because I just couldn't understand him worst customer support ever

Absolutely the worst version of Rhapsody to date, and the worst customer service. I have been with Rhapsody for about 9 years and cringe when anything goes wrong and I might have to get help. I have never, ever had a phone call, email, or live chat fix anything that was going on. All of the fixes I have found have been through internet searches. Lastly, Rhapsody 6 help pages are horrendous.

I recieved a second ten dollar bill on my account taking it to 20$ i never ordered. A second account. I would like it removed from my account or i will be forced to cancel my account. I hope we can resolve this matter. My number my name is david niemiec.

I'm anxious to listen to one of the new releases this week by Calexico. Every time I click on it the album fails to play. Everything else on Rhapsody and in my music files plays normally. Is it something at your end?

Your website says 6am PT, yet you aren't open until 8 PT. Par for the course.

installed rhapsodt on another device last thing worked pertfect today would not reconize my email should be the one but there [email protected] or all wit the pssworg wells123 goodluck

New ver 6 will not authorize my computer. worked great for years - new ver 6 terrible - support just copies existing help pages to email.

The page http://www.contacthelp.com/Rhapsody/customer-service says you are open until 6:00pm. When I called at 5:05 pm Pacific time, the recording said you are open until 5 pm. Why don't you change your website?

Just awful service from Rhapsody. They put out new software which crashes. Their phone support is daytime office hours only. Their support chat link is listed by Threat Track Security and trapped by Vipre Internet Security and other anti-malware programs as a dangerous link. Therefore no 24 hr chat support.
Then, to make matters worse, with no trouble at all, I was able to get right into their backoffice third party chat room controls.

Rhapsody also lowered its premier subscription from $14.95 per month to $10.00 per month but didn't bother to notify me or other current subscribers, nor did they automatically reduce the charge.

Do I REALLY wnat to continue doing business with them?

New software for Windows will not access download folder then software crashes. Your chat link is blocked by Threat Track Security's Vipre Internet Security as a harmful website. I have been a customer for 4 or 5 years and have been paying you $14.95 per month. I am busy during the day and this lack of support is totally and completely unacceptable. Today I discovered you lowered the price for premium access to $10.00 but never adjusted my billing--serious ethics breach and deceptive trade practice.

Your customer service SUCKS!!!!!! I have spent the better part of 6 hours trying to resolve an issue but cannot get through to anyone. I have been disconnected 8 times after a long wait.
Might be switching to I-tunes soon

I have to agree with all the negative comments. In my 8 + years with Rhapsody the customer service has always, without fail, been completely and utterly useless. Worthless. A complete waste of time. Fill in the blank with you own comment.

Were it not for the time I've invested in building the Rhapsody library I'd be long gone. The customer services is essentially non-existent. Phone jail first, then an endless progression of third world support staff reading from scripts who do not listen in the first place; and then refuse to understand specific issues when explained. If Rhapsody is ever going to achieve satisfactory ratings for their support they will have to quit outsourcing to third world countries.

Current software is being phased out, with instructions to download and install new version. The new version will not authorize my computer so that I can download, and I can only stream in the lowest quality bitrate. Tech support is located in India and totally worthless. Their answer for all problems is to reinstall software. If you need any support from this outfit, you're out of luck. It SUCKS!!!!

My boyfriend cancelled his account months ago and you people are still charging him!!! Cancel his account now and refund him back to when he cancelled it!!! This is why you people have a lawsuit against you right now!!

I've been a rhapsody customer for year, currently it's telling to update my billing info witch I have but it keeps kicking my device off, but it's not kicking another device off on the same account

The website states that there are Saturday and Sunday hours of operation however when you call, it is closed both Saturday and Sunday and only open 9-5 Monday through Friday. I am having a party tonight and my system is not working!!!! I need help!!!
I have previously canceled this service because this company was double billing me for years until I caught it. Now this!!!

I have been with this company since 2006. If I knew of another that provided the same (music subscription), I'd have left a long time ago. Poor customer service, slow servers, messed up DRM and half-baked troubleshooting (ineffective- it's like the tech person is guessing). STAY AWAY from this service because it's more trouble than it's worth. By the way, if anybody knows of an alternative service, I would love to know who else is willing to take my money.

I can't access my account, but the money is deducted from my accomt. Constantly asked to upgrade and totally unreceachable. I can see why there is an law suit going on. I am so disappointed loved it when I first started. If you can fix this I would be so happy.

after 1st week they wouldn't allow acct. access. Unable to access online services.
Unable to download music and they wouldn't respond to online help request but still billed me for 2 months. What a scam!

I was involved in what they called a 'migration' from Napstr to Rhapsody. I was told by one person that I had to cancel Napster and Sign up with Rhapsody. Another said that the accounts simply migrated over. A year later and I've been being billed twice a month, but I can only see one account on Rhapsody and Napster just reroutes you. So, even if I had noticed the bank charges sooner, I would have had no way of finding and cancelling the subscription. You have to Google for a phone number, it's almost impossible to find on their site, if it is even there. Now, they are denying a refund! This company is awful!!! Customer service fail!

you have curtailed my service.WHY! no number that I can call. Terrffic. the momemt of truth is coming.
And what validation code are you talking about?

Iv been being charged twice a month for 1 subscription for 15 months and don't know why !! I have a complaint with my bank so we shall see what happens