Ryobi Positive Customer Service Ratings - page 2

New lithium batteries in older drill gives the life and performance requirements,newer drill was a disappointment. Should have just bought the batteries. Have been a customer for 10 years

Wow ! 8 positive comments out of 151 ! I like your products as I own a lot of them. To bad you can't give the owners of many Ryoobi tools a GREAT discount on the batteries. See how many tools they have and give them maybe 25% off. I'm starting to get worried about this.

I have a Ryobi table saw HBT255l. The gears that drive the blade stripped. Tried to get a new motor or a new armature and gear form South African Suppliers. the parts are so expensive even the suppliers recommend its cheaper to buy a new machine. Could it be possible that the supplies make more money out of new machines and thus inflate the prices of spare parts. I will NEVER buy a Ryobi product ever again.

I have over the years owned two weedwackers with cultivator which I thought would be junk but its great and now 20 years old and still no problems (not used a lot but used hard occasionally) and two cordless drills and an impact, a saber saw and hedge trimmer all 18v lithium. I called Ryobi customer service and got thru in less than two minutes, talked with the people I needed to about the diffrenece between lithium chargers and done. Great products that work well and hold up to vigourous use and complimentary customer service that you can talk with. I also own DeWalt and Porter Cable both of which have held up very well too.

I love my Ryobi 12v drills all 4 of them. I use it at home, work, and camping.
Disaster most of my 8 batteries have died in the last month.
Guess what you have changed the format
I am disappointed, I am thinking of going to Dewalt, however if Ryobi can help me swith to the new format $$$$ I will stay with Ryobi and still promote how well the drills work for me.
Can Ryobi stand up to the plate?????

i've got 5 ryobi power tools and have not had any problems with them except for the gas powered 30 cc 4-cycle weed eater i just bought from a freind that was brand new still in the box, as his son never used it. this is a model C430 and it looks beautiful, but gets hot quick, it is hard starting, smokes at dfferent angles, then won't hardly start after hot, leaks oil, etc. what a royal piece of crap! i paid $100 used looking like new with the factory manuals and i must say after having owned many different brand weedeates, that this is factory defective. will ryobi give me a credit back for another weedeater or power tool? i'll bring this back to the seller at home depot reno-northtowne. thanks george

THIS IS ABOUT HOME DEPOT. I HAVE NEVER HAD TO DEAL WITH RYOBI ON ANY TOOL PURCHASES!!I have been buying Ryobi tools and batteries for some time. I have stuck with them because of my local HomeDepot, not Ryobi. My local HomeDepot has exchanged every battery or tool on the spot, it the date code is within the warranty period. They have never asked for a receipt. I have just taken in the item that does not work and when they look at the date code, if it is within 2 or 3 years from manufacture date, they just open up a new one and hand it too me. NOT OTHER STORE has done this for me on any tool or product for that matter.

just bought cordless edger, asked store staff to add additional spool to my basket. got home and saw it cost $20! if I bought 3 more, it would equal cost of edger. These rolls are not only small, they do not say anywhere how long they are.
I tried to contact Robyi's site and instead of letting me write them, they kept kicking out of the contact page to show me page after page of their products. I am returning both products to Home Depot and going to a product that I know and trust. Each little spool of the refills can't have more than 10ft but these greedy people don't have ethics to even tell you, just overcharge. thank god I only have to deal with Home Depot to return products, these Robyi people apparently don't want their customers contacting them.

I made a complaint about my 4-cycle trimmer that had broken, replaced and broke again. I was a very unhappy customer. Their rep Mr Nolin emailed me and called me. His service and promptness was amazing. I have not seen this in a company in years. I am more than pleased with his service.

I have three power drills, my Ryobi is the best, most power, longest run time and with no hands holds the screw. The only problem is we got a bad battery right out of the box. I called on a Thursday got through the first time and a customer service person (Matt) had us a new one at our door Saturday morning. Doesn't get better than that hese days. Gold star service.