Sanyo Customer Service

Sanyo is a joke, bought two of the same exact Blu-ray players one plays everything i put in it, the other only plays dvd, and doesnt paly blu-rays. I called customer service was told i would have to pay for servicing so asked to speak to a supervisor waited for and hour was told he was ready to take my call. but then customer service hung up on me after putting me back on hold for another 5 mins. Called back and was waiting in line for a rep, to pick up the phone for an hour. Hung up called back and lone behold the wait was magically cut down less then 10 seconds before rep had picked up phone. by this time im angry and had raised my voice to supervisor, supervisor told me thats my one warning not to yell at him like he makes the constitution that says freedom of speech besides when talking to a Customer service rep. Oh wait no there is no such law that protects them from a angry customer raising a voice but if i cuss then thats is a different situation. But i didnt cuss so i am with in my legal rights. what gives companies the right to impede on my federally protected laws. I dont care about company policy if its impedes my laws. Like i cant record them but they can record me, hello im In kansas and i have the right to a one party consent and i always consent. so screw your company policy our government thats includes the company in the U.S as Sanyo has this same government and that government laws say i can record without you telling i cant, so i will be taking my recording to my lawyer.

I bought a TV
Model # FW32D08F
S/N ME2A1818143020
REF # 115399

the set started fading in and out causing me to reprogram the set several times a week until it stopped showing . it took several weeks to get the information that you required to send you the old set and now you have not sent me the replacement set or the money. I am not satisfied with your set or service, i will NEVER AGAIN buy any of your products and I will tell everyone that i talk about the rotten service the delaying of the warranty that your company does not keep

Purchased Sanyo 32" TV worked for two weeks and quit! When unpacking unit there was a note in red that said "Do not return TV to store, please contact customer service", which I did. Sent broken TV back and one and a half months have gone by with NO refund yet. There customer service reps read from a script. I know this because they requested a copy of the receipt, in which they already had from previous conversations i had with them!!!. It's always we will get back to you in three business days, and on the forth day you need to call them. Then it's fifteen days when they receive broken TV. And if you request refund it's another 3 days. THE RUN AROUND APPROACH. Real bad business practice! If they do call you, the phone number is blocked. I don't answer blocked numbers, would you? They have until 2/15/2019 to delivery refund check!! If no check in mail box, it will be a phone call to 6ABC troubleshooters. Maybe they can help. Very Very slow process. NO TV AND NO MONEY EMPTY PROMISES! They took lessons from trump, take with on return!!!! Only one good thing ans Sanyo customer service, they are polite and smiling!

My 50 inch tv has lines and blurring runing up and down and across it. It's only a year old what can i do please contact me.

I purchsaed a sanyoblue ray/dvd player from walmart in feb, it wouldn't play dvds or blue ray discs, I called sanyo, they sent a return tag, I sent it back, replacement did the same thing after a month, went through the whole process again, same issue, so afdter 3 players, sanyo says they will refund my money, they've had my dvd player since aug 31, still no refund, customer service keeps giving the runaround

Every time I get in contact with SANYO customer support, they disconnect the call before my question could be answered. I am now without a solution to my problem and have a very poor opinion of Sanyo products.

Purchased a 42 inch Sanyo T.V. Nov 16 2016 and it started to make a noise on the 18 0f Nov 2017 then quit on the 20th. Phoned the Co. on 30 of Nov to see if there was anything they could do as the warranty was for one year. No help given so no more Sanyo products in my home and will bad mouth these products on Facebook and twitter.

I am a manager at a motel. One of our TV's had no signal. After trying to reset many times, I called the number listed on the help screen.

I had the worst experience ever. The representative was rude, un-knowledgeable, did not want to wait for me to get to the office to look up zip code ("I have no time to wait", he said).There was no effort to try to make the tv work.

I bought a Sanyo remote from Amazon prime. It arrived with no instructions. So I put two batteries in it and started punching buttons. Nothing happened. The remote had a phone number on it. The number was answered by a voice mail rig that knew nothing about remotes.

Earlier this evening I contacted Sanyo regarding a new smart blue ray player I had just purchased fir my daughter. The problem I was experiencing was being unable to connect the device to the router, it was not being recognized due to an incorrect MAC address. Unfortunately the Customer service rep was unwilling to even consider this was the situation, he was rude and arrogant. He said I had all the info necessary and inferred I was incompetant. I then called the charter back and explained that the manufacturer was unwilling to assist me , so he graciously offered to obtain the correct MAC address by using the IP address to view the device in question. Thank goodness for charter and their superb tech support, sorry I cannot say the same for Sanyo, they were not only inadequate but rude to boot , any questions may be sent

I bought a Sanyo DVD/VCR player from Walmart in late October 2016. It skipped movies right from the beginning. I am chronically ill, and taking it back to the store is a huge deal. Then my mom got sick and I had to leave town for 6 months. By the time I got back, Walmart would not accept it back, and even though I had bought a 2-year plan for the machine from walmart, they referred me to Sanyo because the machine was still under factory warranty. Sanyo received the machine back June 5. I did not hear anything from them for a few weeks, so I called and asked if they had received the machine. I let them know I would be away mid-July. So when did they send a new unit? That's right, mid-July, and they required a signature for it. I had warned them before they sent it that I would not be able to sign for it, and they never responded, just sent the machine. Well, it's now August 25 and I am still without a machine, and i've tried contacting customer support and keep getting the run-around. They don't care that I have been without a working machine since I purchased the unit. I have told them that I'd like my money back if they can't send another unit. After realizing that they are not going to do anything, I finally let them know that I will be filing a case in court. I have never sued anyone, and I'm not a litigious person, but enough is enough. They need to learn that they can't push people around like this.

I bought a SANYO TV and the first time I tried to use one of the HDMI ports the jack dropped off and fell with clunk on the bottom of the case. I popped open the little door on the bottom of the case, and there was the HDMI jack, with the 4 little prongs to anchor it, in perfect shape. And through the hole in the case where the jack had been, I could see the 4 little holes where the anchor prongs had been, all unblemished.

Obviously the manufacturing step to anchor the jack had been skipped.

So I took pictures of the jack and the place it had been, and sent the pics to SANYO with a request that they nominate a local designated service center to anchor the jack in place the way it should have been the first time.

SANYO's response was:
According to SANYO "policy and procedures manual"
1: HDMI jack falling off meets definition of "damage".
2: "Damage" is always the customer's fault.
3: "Damage" voids the customer's warranty.
4. WE HAVE VOIDED YOUR WARRANTY.
5. Thank you for turning yourself in!

And after a couple of back-and-forths with customer reps, I realized:
1. You can't reason with them. Their job is simply to follow the SANYO "policy and procedures manual".
2. All I could do was to expose SANYO for the welchers they are, on a couple of internet boards like this, and never buy SANYO AGAIN.

Do not buy Sanyo warranties or Sanyo products you will never get a supervisor or a manager on the phone because they are never there on July 11th 2017 they received my DVD Blu-ray device it is now August 18th 2017 and I have not received a device back I have been calling almost every day to see what is going on and I get the same old story I can't speak with a manager or supervisor they have sent it out they can't tell me anything else except what they can see on their computer screen and that I should get a call back from the manager sometime today which I never received a call back so don't ever buy from these people you're wasting your time they stole my DVD and Blu-ray player God bless and hope you have a wonderful day I wish I could have got this resolved I'll let you know if I do I will be trying to find a CEO of the company or somebody that's going to give me answers about this even if I have to get a lawyer they will hear about this and I heard you everyone to try to do the same thing cuz I've read so many reviews and they're all just same thing they're all horrible and they rely on us we are their customers haven't they ever heard the customer is always right

Never mind on Sanyo customer service. I can't even get a human being on the phone. Maybe they don't have any humans working there.

I just bought my new Blue Ray player sometime this spring. It hasn't even been used 100 hours. It has already layed down and died.
I bought piece of trash at Wal Mart. I'm finished with them too.
I haven't called Sanyo yet but after some of the comments I've read I don't know how much help I'll get from them. This was the second player I've bought from Sanyo. The first one layed down and died too.
I will be hitting Walmart.com. So if Sanyo starts seeing their sales from Walmart. They should read the comments. These comments go out to a lot of people. And I will let them know how unwilling walmart was to help.

I have a DVD player..DMV-400... I called SANYO SUPPORT and asked them if they could help me..Problem: When I place in a DVD... It says NO DISK.. I just wanted to know what I can do.. The manual doesn't give me information on how to fix the problem.. I have an LG smart TV...The person I reached -- Amanda (1-866-212-0436) gave me the number of LG to call.. I had called LG a while ago and they told me to call SANYO.. I am getting the run around....Why?

My sanyo tv just stopped turning on. Got it this spring new haven't had a problem, now I do. Just want to say this tv is junk and I will never buy another sanyo product ever again.i have tried the reset techniques I found online and still nothing. Tv not even 6 months old. Junk!

Have a 42 inch Sanyo television flat screen and it fell and the screen is cracked I need it repaired I've had it less than a year and I bought an extra warranty and was told that it doesn't cover cracked screens can someone please help me and understand what's the use of buying your warranty if you're not going to provide it if it's cracked

This the worst company Ever. They don't even know the meaning of Customer Service. They are rude and don't care about helping their customers. I bought a DVD player 2 months ago and now it doesn't read the discs and i wanted my money back because I'm still under the warranty but they don't want to do it. I will never again buy from them.

Horrible horrible horrible services. My 32' sanyo tv went out and i haven't had it a year but i had a warranty so i shipped it Apr 11th they received Apr 12th so everytime i call its the same excuse. Its been over a month and i haven't received my tv yet. Never again will i purchase sanyo product.

I will absolutely leave a comment regarding sonyo... I purchased one of your "dvd" players approximately 2 months ago because i required a blue ray to watch some of my favorite shows. I assumed that this was a great company becasue i have multiple panasonic and sanyo devices. However your device decided to just stop reading discs shortly after my purchase, not just the blue ray but any disc period. I am livid atfter the fact of reading reviews and tech support that it is a laser issue. Panasonic is what i thought was a good quality company but how dare you sell me a product that quites shorlty after purchase.

I Had bought a SANYO TV, and it is good but the only things that is messed up is the HDMI input is not working, well the cord is working and the slot I put it in works but the TV doesn't pick up the connection.

I bought a Sanyo DP55D44 TV from Walmart a little over 2 years ago. The one half of the screen has a dark shade now. I have been told that it would be less expensive to just buy a new TV. I am extremely disappointing in Sanyo and will let everyone I know about the quality of this product. Please let me know if their any options. From reading the reviews it looks like I am one of many with this problem. Very Disapointed.

I bought a Sanyo TV from Walmart a little over 2 years ago. The one half of the screen has a dark shade now. I have been told that it would be less expensive to just buy a new TV. I am extremely disappointing in Sanyo and will let everyone I know about the quality of this product. Please let me know if their any options. From reading the reviews it looks like I am one of many with this problem.

R Mattson

I brought my Sanyo 43" TV from Walmart 23/06/16 smart TV it works through my wifi but now it doesn't work it says software update Pl let me know a closest service station in Scarborough M1S3X1 Pl reply

I wanna thamk the young man that assisted me, he was very knowledgeable

Its not really a complaint. I bought my grandson a sanyo tv and its not even a year old. But for some reason he only has half a screen. We had already tore box up and no longer have receipt. The person from Walmart where I bought it said I should contact the sanyo company. This is the first time we ever had any problems with any of your products. Is there any way for me to replace this tv. Thank you.I would be greatful if you would let me know how to proceed on this. Nancy C. Miller

your tech had me up and running in a matter of seconds!! so happy

Vanessa did a great job helping me on the phone.

I called the reference number..got a person right away..he helped fix the problem and I'm up and running again. He was very helpful and courteous. A pleasant experience, thank you Sanyo !!!!
Clint

New Sanyo TV used only 3 months and the sound became muffled and very unclear. Phoned re. warranty work, couldn't find original bill, but they agreed to repair it under warranty. They chose the shop, we had to wait a couple of days for approval. The TV was repaired the same day it was taken in for repair. Very good service, and it is working well. A satisfied customer.

We bought 2 55" DP55441s for our church displays. After 5-6 months, one of the stopped receiving the HDMI input. Did everything I could think of with the signal, cords, boxes, etc. Then I started reading all the problems people have been having with them and thought... o crap! But, after talking to someone on my first call who said there wasn't such a thing as a "hard restart", he said just unplug it and plug it back in. I did and for some strange reason it works again. No other problems here with these 55" TVs.

I called for a problem involving the caption on the TV. I received very good advice; the technician was helpful and responded quickly.
Thanks for the assistance!

I had a problem and had to call Sanyo about my tv today. The gentleman was on the phone with me for over an hour while I hooked things up and finally got sound out of a dvd player. He was very patient and kind.

Send in for a new part and arrived in days.

I had an isue with my TV dimming on its own. I called customer service and they knew exactly what to do. My problem was fixed in minutes. Great service and a great company. Thanks

I own 9 Sanyo TVs purchased at WalMarts for vacation rental houses. Of the 9, 1 was a lemon that went bad within 2 months. I called this number and was able to get the TV replaced at no charge with one that works. No complaints here! These TVs are a good value.

after reading these posts i did not expect nuch ,,but after two tries ,I got thru and the technition was very helpfull and also told me i was under warrenty and they would be glad to replace the video card ,,we shall see if the repairs i can do work or not??