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Sanyo Customer Service

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Sanyo customer service is ranked #417 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 27.51 out of a possible 200 based upon 133 ratings. This score rates Sanyo customer service and customer support as Terrible.

NEGATIVE Comments

127 Negative Comments out of 133 Total Comments is 95.49%.

POSITIVE Comments

6 Positive Comments out of 133 Total Comments is 4.51%.

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Terrible Overall Customer Service Rating
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  • I bought a sanyo 46 Lcd and tha color is going out on one sideafter having the tv 2 yrs. I recommend for you to stay away from sanyo products because they are whack! You camt get any help with your product and lord forbid if you trying to contact headquarters. No luck! Dont buy their product!

    Anonymous 3/28/12 7:52AM
  • I have spent 3 hours driving kms around Western Sydney today looking for a filter cartridge for my Sanyo Vacuum Cleaner model. SC-X2015N. I have been to Harvey Norman, Godfreys, Good Guys, Big W, Target, K Mart.
    After getting on the Net I found 3 agents within the metroploitan area of Sydney.
    For me to obtain a new filter I must order it & then travel another 40km minimum.

    Please tell me why I should ever purchase another Sanyo product, when the service support is so minor for such a major manufacturer.

    So much for the customer.

    Ian Matheson
    mob 0412 104 034

    Anonymous 3/16/12 10:29PM
  • purchased 42" sanyo wifi tv. wifi won't work tech support gave me the run around was rude to me told me nothing they could do that I can hook it up with wired, told me that should be good enough if not just take back to walmart and get a refund.

    nomoresanyo 3/7/12 9:05PM
  • Sanyo North America has such a rude, horrible, and lazy customer support representatives. (800) 421-5013, info@sna.Sanyo.com

    We are NEVER going to purchase any of their products again.

    na 1/31/12 3:05PM
  • i think that you customer service is a load of crap other end of the line just seems like the oporator carnt even be botherd with the customer you try and call and you get put on hold you try an call again and the phone gets put down on you im discusted as a customer i will never but another electrical item with sanyo on it again due to the lak of customer servise.

    chris 1/19/12 7:17AM
  • I have a 47" LCD Sanyo TV. I am dealing with the same nightmare as everyone else. The TV is 2.5 years old and the picture is shot. Sanyo wants no part in making anything right. Never again, will I ever purchase any Sanyo product again. They are scam artists selling junk. Box should say Piece of S!#* in bold letters on it cause thats what I bought!

    Burtonbret 1/15/12 4:35PM
  • I purchase a Sanyo IPTV from Wal-Mart for Xmas. The TV is supposed to come with a USB wireless adaptor. Well when I opened the box up it didn’t have one (the box even states this in big advertising style print). I called the phone number on the box and the customer service representative took all my information and said it would be shipped to me in 7-10 business days. I waited and nothing came so I called back. This time they look up my information and they tell me a supervisor will call me back within a few hours. When they didn’t call back I called again. This time the representative told me the supervisor is sending this to corporate and they will contact me in 2-3 business days. This is not right 3 calls no product and three different stories I am about to take the TV back to Wal-Mart and forget Sanyo forever.

    Galvar60 1/15/12 2:36PM
  • Wow, the reviews I have read this morning on Sanyo products all proceed to negativity, rightfully so. This company should be banned from selling their junk products in the United States of America!! My wife purchased me a 46" LCD TV from WALMART in June of 2008 for Fathers' Day. This TV was great until January 14th 2012, this TV was not used daily but was great when working. I turned it on and only had sound. I tried many things no believing that something that major was wrong. I found the owners manual and called, the tech told me in a few words basically I am screwed! Take it to the shop. This TV is only 3.5 years old and not used that much, he stated they are only good for about 15,000 hours, shouldn't we be made aware of this when we purchase them? My wife paid a $1,000 dollars for this piece of junk in 2008. Something needs to be done! I seriously think after reading all the negative reviews it is time to take legal action against Sanyo, they are selling a product that they know has a very short life expectancy. You will be hearing more and I may be contacting others about a class action lawsuit. This is just wrong.

    dont buy sanyo/walmart 1/15/12 4:36AM
  • January of 2011 i bought a 44 inch LCD Sanyo TV from Wal Mart. GreatTV until September of 2011. Sound issue. I was told by Sanyo on September 24 to dop the TV off a a local repair shop. I dropped off the TV on September 28, 2011. It is now December 27,2011 and my TV is still in the shop. I have complained to Sanyo several times and twice my complaint was elevated to Consumer affairs. All they will do is tell me that i will be notified when the repairs are complete.

    They also like to tell you they will call you back. They never, ever call you back.

    Completley unacceptable!!!!!!!

    Never again will a Sanyo product enter my home. Ever.

    Dtwitty 12/27/11 1:46PM
  • I purchased a Sanyo Digital camera VPC-S1415, I am so disappointed in it, lots of problems, biggest problem the button you push to take the picture stopped working.
    My warranty is up, the sanyo website will not help you unless you pay a fee for the answer. I will never buy another Sanyo product!!!!!!

    Taken4aRideChick 11/30/11 10:39AM
  • I am very disappointed with Sanyo. I purchased a 46 inch TV September 2008. We purchased the extended warranty. November this year, the TV screen was black with no sound. My warranty expired in September. this is a TV that was hardly ever on. Within the 3 years, it probably hadnt been turned on 150 times. We tried to work with Sanyo, they were NO.........No help!!! I would not purchase a Sanyo again and I advise anyone looking to purchase a Sanyo to think before they do so. Sanyo does not stand behind their product. The item # of the TV I had purchased is Model No. DP42848.

    Anonymous 11/28/11 8:55AM
  • After numerous deadend auto attendant rountings, hangups by CS people, and being told that their system to issue call tracking numbers was down, they then told me to go on line and submit. I called becuase their online interface left me befuddled as what to do. I gave it another try and found a place to enter my issue, got a quick response that tells me to duplicate what I told them I had already done to troubleshoot/resolve. I write back after trying this method multiple times more without success, and tell them no sucess and ask what my repair options are. Sanyo tells me, it will cost more to repair than to buy new. I find this strange, as it appears that my R227's issue is that it needs the firmware reflashed. So I tell them that we don't live in a disposable society anymore, and that if my unit is enable to do a firmware upgrade, then it certainly is capable of flashing the firware again. They say that since I am out of my 90 day warranty that I should buy new -- I then tell them that the manual that shipped with the product says the warranty is 1 year, and that the same manual is posted on their site with the 1 year warranty statement. They say, they don't care buy another. What now?!?! Do I really have to hire an attorney to get my WIFI radio repaired? I try one more effort, sending Sanyo another message aking them to contact their design engineer and ask him for some assistance in troubleshooting. They have since gone dead on the wire and have decided to not respond. This is really amazing to me. I am not asking for anything free, I am only asking for some troubleshooting assistance, and in return that allow me to sing happy songs of praise about them. Now I can just foam at the mouth and growl everytime I think about Sanyo. I wish "Jerk" or "Bastard" rhymed with "Sanyo" better, as I would rename their company for them. I really cannot imagine a more ill run Customer Service situation.

    RIGHT NOW NEEDS TO HELP SANYO 11/16/11 12:38AM
  • November 10, 2011
    Dear Anyone and Everyone;
    “What to do and where to go from here?”
    I am not sure how to write down everything that is bursting out of my head. I’ve never been very good at expressing how I feel without my emotion’s consuming my true goal. I’m praying this story is heard so my family can get back to what was once a less stressful life. I want something to be done so what we are going through doesn’t happen to another family. Maybe this will save somebody’s life one day.
    It all started on June 1, 2011. The morning started like every other. Letting the dog out, getting ready for the day, my three children running around trying to get ready for school. You know just a typical morning. My nine year old son is usually the first one up so he watches TV after getting ready. On this morning I received a phone call from my mother asking me to pick up her client. I was a little annoyed with her because she knew I was busy this time of day. However, I agreed to pick her client up and drive her to work. This meant I would need to leave the house right away. My two youngest children six and three were heading out to the van. As I walked to the front door of my house, I stopped and looked back at my oldest son. He was standing and facing me from the living room entrance. At that moment I asked him if he wanted a ride to school. I was going to go that way on my way back home. Normally he would go out to the bus when it was time and meet up with the neighbors. By the grace of God, I took him with me that morning. The events that followed could have not only taken the life of our beloved cat but the life of my son. Perhaps our whole family could have perished on that June day.
    As I pulled out of my driveway I remember looking up at the house and thinking, “Wow, it is really coming along! We have come so far and have been blessed with so much.” You see we had just put up a railing and painted the deck. I finished all the stone walls in the yard by hand and had planted perennials in the gardens. We finished our kitchen and living room. The bathroom was done and we had a great playroom upstairs for our children. There was so much to be thankful for. I left that morning feeling great about the day and making plans in my head of what I was going to work on when I got home.
    I remember it like it just happened. My neighbor across the street from us called me. His voice sounded a little off. He said, “Jayme. Your house is on fire!” I thought he was joking. Really! I didn’t believe him at first until he asked if anyone was in the house. At that moment time stood still. Time seemed to end. To this day I couldn’t tell you the exact events in order. I remember the day but how the day went on and the people that called me and the questions. It was overwhelming. The best word would be, SHOCK!
    When I got back to my home I was devastated. The words for how I felt at that moment do not exist in any dictionary. A house to some people is just a house it can be replaced. But for me the time and energy and memories and everything we worked so hard for was gone. It wasn’t just a house to us it was a home. It was a place we called our own. It wasn’t that the house glorious or worth tons of money. It was that it was an American dream we had accomplished, owning our own home.
    Looking up at my house and being told not to go near it felt strange and odd. The question’s I don’t remember, my thought at that point was to find my daughters dog, Toto and White Chocolate our cat. Toto’s leash burnt off the house and he ran off into the woods. We later found him in the woods. Our cat White Chocolate stayed missing for about a month, before we found him curled in a ball under the dryer. He died. It was beyond sad to find him this way. He was not your typical cat. He was like a dog and loved people very much. He was Toto’s best friend. My husband brought my daughter to the Humane Society one Easter and they adopted a beautiful white cat. His life was short lived at only 2 years old. He is missed very much.
    I started searching through my memory of what happened that morning before I left the house. I had a candle on top of the entertainment center. Did I leave it burning? Was the stove on? Did I leave the dryer going? Was there a light left on? My head was spinning so fast and the questions started pouring to my lips, yet words would remain within me. I could barely answer anyone. I couldn’t understand how the house was destroyed so fast. When I had left that morning the house was there and fine. When I returned it wasn’t the same and it wasn’t fine.
    Later that day the insurance company sent out an investigator. He went through the house and ended up in the living room. It was amazing watching the fire investigators determine the origin of the fire. They knew the location of the fire and where it had started. It appears to be by the TV, they said. The question that followed clicked on a light in my head. The TV!
    I bought the TV for my husband’s 30th birthday a year or so ago. Not long after buying the TV it started making really scary and loud sounds. Then the screen would go black and the strange picture was odd and a silverfish color. The TV was a Sanyo and I had bought it from Walmart. My husband called Sanyo and told them there was something wrong with the TV. They wanted him to drive the TV 2 hours away down to Mass. After an hour of fighting with them on the phone, Sanyo agreed to send a tech up to us. The technician came up weeks later and determined the main board was malfunctioning. He would need to order a new part and come back and fix it. The tech had to come out two more times. We were told by Sanyo if anything goes wrong with the TV again then they would replace the TV. Not long after the last time they had come out to the house the TV started malfunctioning again. The TV made zapping sounds and a buzzing sound. The screen hadn’t gone black just grayish silver. My husband and I didn’t think too much about it because it had happened so often. We knew a phone call was going to be made again, but we weren’t in a huge hurry anymore. Annoyed yes! Not soon after the TV started malfunctioning again our house was on fire. Our insurance company put SANYO on notice immediately and we were told not to talk to SANYO if they called us. The house basement was pumped out and the house was boarded up. There was a big hole on the upper level in the back of the house. The hole had been made by the fire department for some reason during the fire. Serve masters were sent out to the house to board up the windows and doors. However they did not put a board on the hole made by the fire department. This left our house exposed to weather. After Sanyo was put on notice, the house was immediately on what I call Lock down. That meant no one could go into the house or touch anything. This also meant the fans that should have been put in to dry all the water damage from putting out the fire were not. Over the next month we waited for Sanyo to reply. A date was set and Sanyo sent their investigators out to the house along with the investigators from the insurance company. They were there for at least 8 to 10 hours. We drove by throughout the day. We were very curious and seeing we were living in the camper at the time we wanted to go home.
    It was hot outside and the house was closed up other than that one hole in the wall. The water soaked through the house and made the perfect environment for mold to grow. The smell is something I will never forget. Mold spread everywhere in the house. It was disgusting and it was EVERYWHERE. The mold spores were huge and hanging everywhere. The house was so bad that our neighbors were complaining to us. The neighbors were begging us to tare the house down. Our insurance adjuster called the City of Keene and asked them to come out to our house and check the mold. The City of Keene told him they didn’t want to get involved. This didn’t go over well with my husband so he called and requested them to go out and look at the mold damage at the house. Again the City officials didn’t want to get involved. We were denied by the city when we needed their help. My husband then went to the City of Keene Code enforcement department and asked them to please come and look at how severe the mold had become. A third denial was given. The same reason being, “They didn’t want to get involved!” So we contacted our contractor and asked him to contact the City of Keene and see if he could get them to please look at how bad this was. He also received the same response from the Code enforcement department. By this point my husband gave up the argument with the city. I didn’t find out about this information until November 9, 2011. My husband and I had divided up the insurance procedures. I was in charge of personal belongings and he was in charge of taking care of the house part. Both involved a lot of attention so I was focused on my part. It wasn’t until November 9, 2011 at a meeting with my contractor and architect that I discovered what was really going on with the insurance company and The City of Keene. The insurance company was going to guarantee that they could dry ice the mold in the house and put a sealant over it. Do they not realize that sealant breaks down and the mold is still there! To bring the existent house up to code it would cost more money. Even with all the estimates we had showed him. They hired a contractor who is known for slapping a house together and calling it good. We were warned by numerous people not to hire the contractor the insurance hired to determine if the house needed to be torn down or repaired. What ground did my husband and I have to stand on. We didn’t know what we are doing. We didn’t know the city was by law required to look at our house. We had been given the run around by every person that should be helping us. We have been told we have to do this and we have to do that, but no one really wanted to take the time and truly help us. Today is November 10, 2011 and I spent the afternoon at the City of Keene speaking with a supervisor in the Code enforcement department. I was shocked to find out at the meeting from the previous day, that not only my husband and my contractor but also my architect had had run in’s with code enforcement. It was one person at code enforcement and I felt this needed to be addressed. Come to find out I was told that the city of Keene should have gone out to our house and investigated the mold concerns we had. So why wasn’t this done? That is a question that I will find the answer to and someone is going to take responsibility for this.
    From June 1st until July 2nd we lived at the Best Western, in our camper, at The Lane and back to the Best Western again. We decided we would live in our camper in our yard. Our children were very home sick and wanted to be home. Even though we couldn’t be in our home we were in our yard. This unfortunately only lasted a week because the mold from inside the house was so bad it was seeping from the house to outside. Within 3 days after moving into the camper that was parked in our driveway I became very sick. I was having trouble breathing, my head hurt, I couldn’t stop coughing and my sinuses were in extreme pain. My younger two children started showing the same signs as me. By that Sunday night we were at the Lane Hotel on Main St. in Keene. Life at this point was so stressful I didn’t want to get up in the morning for fear of what stresses were going to be thrown at us that day. My husband and I were so stressed out we were snapping at not only each other but our children too. The 2 younger children started showing signs of post-traumatic stress syndrome also known as PTSS. My three year old at the time started peeing the bed at night and regressed back to pull ups. This is a little boy that was potty trained by three. My daughter started having nightmares and was scared to sleep in her own bed. Tantrums erupted and my children were constantly talking about fire. Anxiety was present in their behavior. My daughter wouldn’t stop talking about her cat and how he died. A six year old shouldn’t have to worry about death. Living in a hotel with a family of 5 is not something I would wish on any family. Everything we owned fit easily in our hotel room. The only comfort we had at this point was each other and I thank the LORD every day for that.
    I have learned a lot from everything that had happened so far. The biggest lesson learned here is never give up. The insurance company doesn’t want to pay a penny more than they have to and as great as they are in the beginning thing quickly change and truth is revealed. Even with everything we have been through and the insurance company knowing what caused the fire they still wanted to put us in an unsafe house. At this point I am ashamed and disappointed that our insurance company wouldn’t want my family put back into a safe house. I am deeply disturbed with the City of Keene for not doing their job correctly.
    All I can do now is pray that God will put the right people in our lives and show us how we are going to come up with the funds our insurance company will not cover. How after December 2011 my family will not be homeless, because our insurance company will only cover our rental house up to that point. I don’t know how we will afford rent and a mortgage payment on a house that doesn’t exist anymore. Are we going to lose everything we worked so hard for? All because of a Sanyo TV, we may end up bankrupt, if no one will take responsibility for what has happened. My heart weeps for my children and the pain they are going through every day.
    As if all of this wasn’t enough stress in our lives. We are now in a battle with Bank of America. They bought out county wide some years back and are our new mortgage company. Somehow Bank of America is putting fees onto our monthly payments. The fees seem to have no explanation and we have been bounced around to a half dozen different departments. Not one person knows what the fees are. I am talking a few thousand dollars in fees. Not a couple of dollars. How is it that such a big bank can’t tell us what those fees are for? Not one person returns our phone calls. This too somehow needs to be addressed. Why won’t anyone do their job?
    Well, that’s my story. I wish there was an end in sight or a happy ending but with more questions and less answers, I worry what our future holds.
    Thank you for taking the time to read this letter and I hope that someone out there will have some answers for us. Many Blessing to everyone

    jaymeason 11/11/11 12:12PM
  • Here's my current situation with sanyo: Phone broke down, the charger port was bad so I sent it in and they say that I have to pay to repair a poor quality phone. Repair costs ~$50....phone new cost = $60...doesn't make sense!!!! Here's the emails starting with the initial e-mail from them after they recieved my phone at the bottom:


    The phone was not abused, simply plugging in the charging connector should not result in damage. I have had multiple other phones from various manufacturers for longer than 2 years and they have never broken down on me in such a way. This phone had only been in use for 4 months and it already broke down at no fault of mine. How am I to believe that a repair will be worth my while? How am I to believe that the repair will last longer than 4 months? If the unit is not "defective" then I can only assume that 4 months is the top life of the unit since it broke down in that time frame at no fault of mine. If that assumption is true then I will not pay an additional $40+ to repair a phone that might not last me another 4 months. This is a result of poor build quality of the phone, that's why the charging connector can get damaged from normal everyday use. Other companies stand by the build quality of their products and I have had no problem replacing their "damaged" units and they did not require me to pay for the repair. If nothing can be done to help my case then I will be requesting for a return of my phone.

    From: Customer Service custsvc@firstwirelessgroup.com
    To: Pao Khang
    Sent: Monday, October 31, 2011 7:09 AM
    Subject: Re: Phone Repair - Payments Pending

    Good Morning,
    During evaluation your phone was found to have a damaged charging connector. Sanyo's one year limited warranty does not cover any sort of damage, only defects. If you would like to pay for repairs ($41) please follow the link below. Payment can also be made by check or money order. If you do not wish to proceed with repairs your phone can also be returned to you unrepaired. I apologize for any inconvenience.
    Thank you
    First Wireless Group

    ----- Original Message -----
    From: Pao Khang
    To: First Wireless Group
    Sent: Sunday, October 30, 2011 9:14 PM
    Subject: Re: Phone Repair - Payments Pending
    Why do I have to pay for the repair? It should be covered through the 1 year warranty. Normal wear and tear.

    From: First Wireless Group custsvc@fwgrepair.com
    To: pao khang
    Sent: Friday, October 28, 2011 11:31 PM
    Subject: Phone Repair - Payments Pending

    Dear Customer ,

    Please click on the link below to pay for your phone
    repair. If you are still having problems, please copy the
    complete link to the address bar of your web browser.



    Let's see what the response is...

    pgkhang 11/1/11 2:45PM
  • AHHHHHHHHH...DO NOT BUY A VPC-S1415 Digital Camera. When purchased, the in-store warranty period is ONLY 15 days from date of purchase. The warranty with SANYO is only 90 days. The customer service staff person I called was rude, condescending, and hung up the phone while I was still trying to say "goodbye". Thought I was getting a reputable brand...next time I will do my research. The good deal is negated by the the lack of service and support for the product.

    Anonymous 10/27/11 8:43AM
  • I will never buy another Sanyo product. I bought a flat screen tv which has fallen apart 3 times in the last 18 months. Now my remote no longer functions. 18 months for that type of money is ludicrous. I called on Oct. 16th, 2010 and was told go ahead and buy somewhere else. Very rude and unprofessional. I am putting my experience in our local paper and on craigslist. Therefore you decide if you want to do business with Sanyo

    deeleroy 10/17/11 3:56PM
  • My son's 42" Sanyo was purchased at Walmart for his birthday on 5/29/10. It just stopped working about 3 days ago. The power light is on, no picture, no sound. I pulled out the paperwork only to find the warranty was limited to one year. After 15 minutes on the phone with a Sanyo rep, we were pretty much told "too bad." We nicely asked the rep to stand behind his product, to which he made no comment. We have TV's in our house that are 10 years old or more and still work fine. What's the deal Sanyo? It's time for this company to go DOWN. We all deserve better.

    CasInNJ 10/12/11 5:06PM
  • Purchased a 52" Sanyo from Walmart and the screen blacked out after 1 1/2 years. Model DP52449. As if that wasn't bad enough, the defective part, 1AA4B10N22900_A N7KE, is impossible to find. Sanyo says its on "backorder" but the repair shop says it has a TV that's been waiting for that part for over 6 months. Without the part, TV is garbage. Stay away from Sanyo... If anyone has any info on how to get the above part, I'm all ears. Thanks.

    Anonymous 10/10/11 2:57PM
  • Now that my serious disappointment to your response has subsided somewhat, I will say that this is the only case we have had with a light burning out in any of the microwave ovens we have owned over the years. It should be a concern to you and an embarrassment as well that the light burned out in only 6 or 7 months of very modest usage. Your only solution is take the unit in to a Factory Authorized Service Center for repair. With out residence in Eagle Pass, TX 78852, this would mean a trip of over (2) hours each way & 2 roundtrips of approximately 300 miles each. You could at least offer postage to mail the unit to a repair shop.
    John Salazar

    Anonymous 10/4/11 6:16PM
  • Purchased a Sanyo Microwave from Costco, Burlington ON, EM-S8600S, March 13th, 2011.
    Touch pad locks out 6-8 touch pads. Called CS, advised to take to local authorized repair shop - Shop said only repairs TV's.contrary to Sanyo CS rep.Next closest repair shop would be 160K/100 miles return to drop off/pick up. Not worth the $89 price of the microwave re price of gas.

    Gas worth more than Microwave re 10/3/11 1:53PM
  • i was really disappointed with the quality of the refrigerator i bought last march 2011, but after 2 months, been complaining about its noise due to vibration when its motor operates,improper thermostat setting (too slow cooling after replacement of thermostat) and weak sealing of door gasket since may 2011. however my complaints were only resolved this september 2011, after 4 months since i started to complain and please take note that i still have to follow up and call your service attention from time to time. really, my experience with your product was a big trouble on my part.it only caused me headaches.actually, until now...however, i can no longer do anything but to do what your technician told us that the only way to solved the noise due to vibration is to fix the drain tray that touches the wires when the motor operates.i still asked the technician if there is ever another way aside from that since i only touch the drain tray once a week when draining the water and he said, ther is no other way..and so i was very disappointed with your product and brand, which my husband trusted..well, in this case,i only bought refrigerator as an additional task for me which supposedly will help me..until now my head really aches because of this thing i bought from you.i was very disappointed and i really regret patronizing your product and i swear to myself that i will never buy any of your product again...i also told this experienced to my friends and co workers for them not to experience the same thing...you should do something to make your products be trusted again...i am expecting a high quality product from your name but unfortunately i got none.

    che 9/29/11 2:37AM
  • Purchased a Sanyo E1075 10 Megapixal Digital Camera from Walmart thought it was a great deal. After just a few uses the camera now will turn on and goes right off. I called Customer Service (the guy was rude) advised me to clean camara or send for repair which cost about $100 for service, as the camera is no long under warrenty. This product is not worth the buy!

    jmbeausby 9/23/11 8:28AM
  • Sanyo T.V.'s are now considered "junk". I have been a radio technician for close to forty years. Sanyo has acquired their circuit boards from a weaker foundary, manufacturing borderline hardware. The seconds go to Walmart. This is why Walmart sells cheaper. I purchased a Sanyo at Walmart, one year, and two weeks ago. Sanyo would not honor the warranty and were adamant in doing so. The transformer (leaking flyback) started to hum,and it is a matter of time before I lose the picture. Sanyo has known about the leaking transformers, but has refused to issue a technical service bulletin regarding the issue. Sanyo at one time produced a good product, but no more, since they have become part of Panasonic. I purchased at Walmart for the price, knowing full well of the issues that could arise. However, I placed the purchase on my American Express, which covers the warrany for an additional year through the Purchase Protection Program. "DO NOT" purchase any Sanyo products, their company is going downstream.

    synoptic12 9/19/11 9:27AM
  • why the hell does it cost me money to get a service manual for a crap 50749 plasma tv that burned out in one year...cant sanyo try to help--are they too busy to help? joe hanlon...

    joaverage43 9/19/11 7:13AM
  • Not satisfied with the info. that I received. I have a black spot that is growing on the bottom left of my camera screen. The customer service lady said you would charge me about $100 to repair it. The camera cost around $100 new so this is ridiculous! The clerk at Wal Mart said she has seen alot of these come back to the store with this black circle on it. It is the size of a dime.It sounds like there is a defect in the screen of these cameras. The model # is VPCX1250, it is pink. The numbers are so small I hope that I have read them correctly. I would appreciate you fixing this camera but not for $100. This is highway robber!!!!!!! It is 12.1 meg pixels. I would appreciate a response.

    B. Rowe

    B. Rowe 9/14/11 9:51AM
  • My DP50749 stopped working a little after a year. Sanyo refuses to do anything about it. After researching the problem I've ran into tons of people who've had the same problem. Isn't it time for a recall?? I am frustrated with Sanyo and will never buy a Sanyo product again!!!

    Sandra 8/25/11 4:10PM
  • Had trouble with a 50" within the first 18 months of ownership and Sanyo was not willing to help correct the problem. Then 2 months later it won't not even turn on. Last Sanyo for this family.

    Even if it seems to be a good deal, PLEASE, Save your Friends and Family THE FRUSTRATION by Passing on the word!

    For the Attorneys:
    My Opinion / My Experience
    I'm just sayin'

    No Sanyo. Com 8/19/11 6:28PM
  • Sanyo TVs are CRAP! The Sanyo company is CRAP! Let's get the word out! Let's royally stick it to this mob of thieving criminals! This is WAR Sanyo! Very soon it will really suck to be a company called "Sanyo"

    SanyoNeverAgain 8/17/11 7:03PM
  • i bought a sahyo 47 inch tv at walmart and the screen smoked( their terms meaning it fried) this was in early june and i am still waiting for my flat screen. i was given the run around several times by custemer service that a part or parts have been ordered being i was a manager of custemer service i knew what to exspect but not for this long i was told today that i needed to go to the tv repair store pick up the tv and take it back to walmart and get the same type of tv this is a crock being that the stores and my house are 40 miles away so i let sanyo know that i should get a better model or an upgrade on my new television set this would compensate me for my time without the tv but no way she said if i had to grade the tv, when it worked i would say an A but for custemer service and sanyo as a whole they would get an F, and i dont know how many times i used the f word these chickens from corporate wont even bother calling me because they are just plain theives.

    pipers 8/15/11 2:01PM
  • I have a Sayno tv model number DP 46849. We bought at Walmart for $ 800.00. It was 2 years old when the problems started. A black vertical line on the right side, the line shakes and moves to the left and it clears it's self after 30 min's.We have been putting up with this for months, but now the black line does not go away.I have called a repair shop ,and they say it make take 2or3 weeks and cost $300.00 or $4oo.00 yo fix. I think someone should should be responsible for this and return our money.

    Pamela Cornett 7/27/11 7:18AM
  • I bought a 42 inch about 6 months ago from Wal Mart and the other day. When I was watching it the base just broke and the tv fell backwards and broke the screen. I call sanyo and told them what happen, and JAY told me they would repair it, but that was 2 weeks ago. Sanyo is a rip off for the money I paid for it. I am really thing of getting a lawer.brian

    bg 7/24/11 7:25PM
  • I would never buy a Sanyo again. I had their LCD TV model DP42849. It lasted 1 month over the year warranty, was told that I couldn't get the parts to fix it if I wanted to and Sanyo was very arrogant concerning getting it fixed. No help from them whatsoever.

    Rick Evans 7/17/11 9:39AM
  • We purchased a 46" HDTV LCD Model no. DP46849 on July 24th, 2010. With in 3 months one of the speakers blew. Which I couldn't believe because the highest volume level we use is around 18. I called shortly after we noticed a problem with the sound and Wal-mart would not take it back. Sanyo said we had to take it to an authorized repair shop, the 4th time we called about the issue. The other 3 times the person told me that we must have it hooked up wrong. My husband called them in May (I quit trying) it took them 2 weeks to find a repair shop that wasn't over 100 miles from where we live. It is now July 14th and the work order finally went through today, but when I called the repair shop something is wrong with it. Sanyo won't give me money back and I don't want the tv in my house because I will NEVER buy another Sanyo product as long as I live!

    CLynnWalk 7/14/11 1:10PM
  • History seems to be repeating itself here, I purchased a sanyo DP42849 42" tv from Walmart it has only been 23 months, green light comes on no picture no sound , no help from sanyo or walmart, never again sanyo obviously has a problem and does not care.

    taken once 7/9/11 5:19AM
  • MY HANDICAP ELDERLY PARENTS PURCHASED A SANYO LG TELEVISION LESS THAN SIX MONTHS AGO. IT HAS BEEN IN THE SHOP ONCE ALREADY, FOR TWO WEEKS. THE SHOP THAT SERVICES THEM IS 50 MILES AWAY. THEY ALSO HAVE TO PAY SOMEONE TO LOAD & UNLOAD THE TELEVISOIN FOR THEM. AFTER THE REPAIRS, THEY GET THE TELEVISION BACK & THE SAME WEEK THE TELEVISION MESSES UP AGAIN. THE SERVICE TECHNICIAN TELLS THEM THEY HAVE TO TAKE IT BACK TO THE SHOP OR THEIR WARRANTY WILL BE VOID. NOW, SANYO IS REFUSING TO GIVE THEM A NEW TELEVISION WHEN THIS TELEVISION IS PRACTICALLY BRAND NEW. FROM MY UNDERSTANDING OF SANYO'S ADVERTISEMENTS, THEY STAND BEHIND THEIR PRODUCTS & FULLY PROVIDE QUALITY PRODUCTS. WELL, IN THIS CASE, IT SEEMS THEY ARE DOING EXACTLY THE OPPOSITE OF THIS. IN THIS SITUATION, THEY MIGHT BELIEVE THEY ARE DEALING WITH ONLY ONE PERSON BUT THIS ELDERLY COUPLE HAS SIX CHILDREN & THEIR CHILDREN HAVE A TOTAL OF 14 CHILDREN. THE CIRCLE GOES ON & ON.. IN CONCLUSION, IF THIS PROBLEM IS NOT RESOLVED; YOU WILL BE LOSING A LOT OF CUSTOMERS THAT HAVE BEEN BUYING & USING YOUR PRODUCTS FOR DECADES.
    SINCERLY,CINNAMON GARDNER.
    IF YOU HAVE ANY QUESTIONS OR WISH TO CONTACT ME, MY PHONE NUMBER IS (269) 201-7158.
    THANK-YOU!

    CINNAMON_GARDNER 6/27/11 6:23PM
  • My name is kathleen roobol and io had purchased a cell phone of yours at walmart in plainwell michigan and it doesnt turn on and i tried to clean the battery and i also tried to see if it was the charger but it wasnt that either and and my battery that i have in it is melted and i ant to know what i can do to get it to work again that is the only contact i have so my ex husband to contact me about my kids when he has them
    thanks kathleen roobol

    singlemom2 6/26/11 11:13AM
  • Got a Sanyo HD Camcorder it only worked once and now won't charge at all.

    porschebk85 6/25/11 7:07PM
  • bought a sanyo cell phone had it a month an it quit working called sanyo they said ship it to us we will fix it i shiped it they lost it then found it then i called everyday an those people gave me a run around they have had my phone for more then a month SAYNO SUCKS BAD I WOULDENT BUY ANOTHER SANYO PRODUCT EVER

    ashley22 6/21/11 11:26AM
  • what the hell why do i have to freaking wait five hours to even get to talk to someone??????!!!!!!!!!!!!

    Anonymous 6/16/11 1:40PM
  • I have had my 50 plasma tv for 14 month paid well over 700$ for it at wal-mart.Now it comes on and goes right back of but of course it is out of warentty so basicly they say f**k you its your promblem what the hell they need to close there dam doors!!!!!!

    Anonymous 6/15/11 2:52PM
  • Sanyo 37" LCD. All of a sudden, a reddish smudge appeared in midscreen to the left a little. Customer Service bad. Tech support Bad. TV Bad. Bought 12/2009 @ (guess?) Walmart....

    Rugrat 6/12/11 12:13PM
  • Bought Micowave and door would not open, changed it and when plugged into the electric fused all the lights. Not at all satisfied. Would not recommend or buy Sanyo again.

    Anonymous 6/12/11 4:47AM
  • Bought a Sanyo 46" HDTV DP46819 at WalMart Dec 2009. Went to turn it on this morning power light comes on and flashes no picture no sound no nothing. Searched the internet to find that this seems to be a common problem. Paid $900.00 for 18 months of TV. Customer service SUCKS if you can even understand them. They said it was not under warranty, DUH!! Then he said it sounded like it was dead, really?? Glad I called for him to tell me something my 2 year old granddaughter already knew. Won't be purchasing ANY Sonyo product EVER again

    PO in Oklahoma 6/6/11 4:45PM
  • WALMART AND SANYO IS CRAP!! PAID OVER A THOUSAND FOR A FLAT SCREEN SANYO TV AT WALMART AND IT BLEW OUT IN LESS THAN 2 YEARS!! YOU PAY THAT MUCH FOR SOMETHING AND AND TAKE GOOD CARE OF IT SHOULD LAST LONGER THAN THAT! SANYO AND WALMART DON'T GIVE A S***!THEY JUST MAKE BILLIONS OF DOLLARS OFF SUCKERS WHO BUY THEIR JUNK!I WILL SPREAD THE WORDS ALL OVER THE INTERNET HOW HOOPTY SANYO IS!!!
    JUNK DO NOT BUY!

    TADDEOGADDIFUL 6/3/11 7:03PM
  • Sanyo sucks. I went to plug in the hdmi and it snapped, the plastic snapped so I took it to a repair shop and the guy said I need a whole new mother board. I paid $258 for a little 18 inch 1080p hd tv for my office. Funny, the repair guy had two big screen Sanyos in his office that were bought in December.

    Mary's Kid 6/2/11 11:23AM
  • Well Sanyo totally sucks! I bought my tv at walmart in dec. 2009 and now the screen is black. Walmart doesnt care and neither does sanyo. I called to complain and of coarse the employee has never heard of this happening to others tv's. It should be recalled. We as the consumers should not have to by a new tv after not even two years.

    juliegarza 6/1/11 5:47AM
  • I purchased a SANYO phone.3 moths after, the screen went totally white. I sent the phone to Sanyo and was told the turn around was 10-15 days. after 15days I inquired about the phone. I was told it was waiting parts. Checked again, and sent an e-mail. I was then told to wait 1-2 days for an update. After two days sent another inquiry. I was told the parts woud ship in 18days. I called Sanyo directly, and they basically said that there is nothing they can do. Wait for the repairs.

    Viet Vet 5/27/11 10:50AM
  • I contacted Sanyo about 50 LCD TV bought march of 2011 it is no longer working. Sanyo wont sell board unless licensed wanted to complain
    rep was suppose to contact me with in 24 hours did not happen

    Daphne 5/25/11 10:38AM
  • Ah, the same story here. 42" LCD TV bought from Wally World. Right side of picture is dark then video shuts off after 10 minutes. 18 months of use and 850.00 down the toilet. Sanyo customer service could care less. Just don't buy Sanyo at all!!!!! Junk company!

    Sanyocrap 5/16/11 12:37PM
  • I am very frustrated with Sanyo. I recently bought a camera VPC E1500tp and i recently went to charge it to only find out it does not work, and i am out of my warrenty where i bought it at. I have spent the last hour trying to locate a number to explain that my brand new camera isn't charging to only find that there is no way to email this company privately, and to get the run around on the phone. I value my time and the time of others and would certainly expect a company the size of Sanyo to return the favor by allowing the public a simple way to contact you. Unfortunatly for the company, the problem gets bigger when your customers can not get in contact with you. Customer service certainly is not impressing me. Clearly I would be making changes if I were an executive within that company. I hope this wasn't a waste of my time too!!

    Ashley 4/17/11 6:27PM
  • 24/HR customer service helpline would be helpful... We need info NOW, Ya know. All the best, Mr. and Mrs.'s Valued Customer.

    Anonymous 4/16/11 4:55PM
  • I too purchased a sanyo 19inch T.V. 3 years ago for our spare guest bedroom, only to have it not work when we have company- GREEN LIGHT COMES ON -NO PICTURE-NO SOUND-NOTHING-JUNK JUNK JUNK.I will never buy another SANYO product again

    TICKED OFF 4/15/11 3:37PM
  • I bought my 26 inch sanyo and right now I'm pissed!! This morning went to turn on my sanyo the came up then went right back off,I tried it agian the green power light came on but no picture. I'm not ever going to buy another t.v. from sanyo i spent $600 lasted for 14 months.... To break it down i spent about $42 a month a P.O.S never buying one of these again!! A waste of money!! NEVER BUY ONE !!

    Anonymous 4/7/11 11:08AM
  • I agree with all the negative comments on this site. My sisters and I bought my mom a Sanyo TV from Wal-Mart in July of '09. By December of 2010 the TV was cutting out periodically and by March of 2011 it was dead all together. Their customer service was terrible. No e-mail contact and I was told to call an 800# that was a joke. We will NEVER buy another Sanyo product and will not buy any big ticket item at Wal-Mart again. I have had Panasonic and LG TVs that have been working now for over 5 years with no problems.

    Dee 4/5/11 7:42AM
  • MY 47 INCH JUST WENT BLACK THE GREEN LIGHTS WILL COME ON WHEN YOU POWER IT ON BUT NO SOUND NO PICTURE I HAVE HAD THIS TV FOR 13 MONTHS IM HIGHLY PISSED SINGLE PARENT OF 3 WORK EXTREMLY HARD FOR MY MONEY TO BE HAVING TO RE-BUY TELEVISIONS FOR MY KIDS THIS REALLY SUCKS AND I THINK ITS TIME ALL OF US WHO HAVE BEEN SCREWED SHOULD BAN TOGETHERAND PUT SOME MONEY ON SOME LAWYERS FOR A CIVIL CASE AGAINST THEM THEY RICH OFF OF THESE CRAPPY TVS I WILL NEVER BUY YOUR PRODUCT AGAIN MY BIG 1990'S VERSION TV IS HOLDIN UP AND IVE HAD THAT 1 FOR ABOUT 6 YRS AND I BOUGHT IT OUT A PAWN SHOP YALL PLAY TOO MUCH!!!IM TOOOOOOOO MAD AT THIS!!!

    SANYO IS TRASH 4/2/11 9:23PM
  • I bought my 37 inch led full (1920 ) tv about a year ago and now after about 10 minutes the colour starts to bleach out- goes a sort of irridescent weak strength; sometimes it comes bak but usually not. can you suggest the cause ?

    francispj 4/2/11 3:08PM
  • I payed 1163$ @ walmart for a 42 inch sanyo lcd 1080p, I thought i should by sanyo because its a "good brand" this was October of 2008. Boy was I wrong,I should have boughten any other brand! My screen is going black on the right side to the middle. Dont bother calling sanyo they don't care, what company does?? I dont know why I am wasting my breath but if anyone gets involved in a class action suit my email is sidnee9@msn.com. I have the tv, the original receipt and box...Someone should really do something about this, where are all the lawyers out there!!!!!!!!

    Anonymous 3/31/11 4:06PM
  • I bought a 42" in walmart 2007 and now the tv turns on fine but smoke is coming out, I have warrenty but the sayno customer support just gives me the run around :( This is rediculus, Never again will i buy any SANYO product!!!

    yane 3/30/11 5:27AM
  • 54 weeks after buying the 42 inch HD tv, it won't turn on. Just a green light and nada else. I call. I get told in a very thick Chicano accent: " i sarie sir, but cho bot dees tv ofver a year hago"..and, if I can give you the address...." I cut him off and said : I don;t BELIEVE you guys. If you don't fix this, a mere two weeks after the 12 months..my wife, my self, my family, my friends are ALL never going to buy another SANYO any-thing again...." the changed tune. I now have a case number and it's gone up the food chain to higher management. I am now prepared to spend $175 to establish a website that will be a spin on SANYO SUCKS..for everybody to vent on. I will also take it upon myself to vent my rage on each and every available BBS that is out there in cyberville. I hope they realize that I have the capability to spread the word to such a degree...that they'd be better off fixing this TV for free than ripping me off. AND IF THEY DON"T..I'm going to tell them that I'll start that web page and sell advertisement to SONY and JVC, or who ever their arch rival is!! No, this is not going to end with me walking away, mounted like a cheap mule. Nope. Three days I'm supposed to call back with a case number and find out. Wish me luck. You'll all read about my ordeal. I promise.

    SanyoSUCKS 3/23/11 8:50PM
  • I bought a Tv in April of last yra 32 inch DP32640 HD , it went out the 6th month. I had it in the shop twice, they said they fixed the problem, but to no avail, finall Sanyo said take it back to WalMart, so I did, I lost my manual when I moved to another apt, I waited in the customer service line for 45min Walmart proceeded to tell me that they would not take the tv back unless I had a Manual,Walmart said that they could not get their money back with out the manual, and this is from the Customer service manager. I asked if I could exchange the TV and you keep the manual and box, a Cst mgr said yes, well this Walmart said that they do not have that brand in stock and they do not know what to tell me. Go talk to Sanyo they said. Needless to say, I am up to my eyeballs in Sanyo/ Walmart crap!

    kahuna012003 3/22/11 8:38AM
  • frustrating because no one will give me a straight on how to get ahold of tech support. Both times calling, the ladies we very dry in personality and did not want to listen to me just wanted me to call another number in which I can not get through on that number. Very frustrating!

    Anonymous 3/21/11 9:25AM
  • It is unbelieveable that I cannot find an owners manual for VCR model VWM 710. I was given a phone number by customer service that was disconnected. It would seem that Sanyo customer service personnel do not have a clue where to obtain a manual.
    How can Sanyo manufacture a product and not have access to its own manuals.
    My 89 year old Father purchased this VCR new in the box that only came with a spanish manual.
    I have added Sanyo to my list of "COMPANIES TO AVOID" based solely on customer service and the companies ability to resolve a issue. I am very frustrated.

    ACO1979 2/25/11 10:20AM
  • I AGREE WITH ALL THESE NEGATIVE COMMENTS! I HAVE BEEN TRYING TO GET MY TV FIXED FOR THE PAST FEW MONTHS AND I BOUGHT IN JUNE. I AM STILL PAYING ON IT AND CANNOT EVEN WATCH IT. I HAD TO BRING TO A PLACE, 42" TV, AND THEY HAVE BEEN WAITING 2 WEEKS FOR A PART FROM SANYO. AND THEY WILL "TRY" TO SEE IF THIS FIX WORKS! I WILL BE PLACING A COMPLAINT WITH WHOMEVER I CAN FIND. FCC, FTC, STATES ATTORNEY, I DON'T CARE.

    DISAPPOINTED 1/25/11 4:13PM
  • Walmart is advertising that a Sanyo television: 42 "Class LCD 1080p HDTV has connections for a computer. In the store they could not show me the cables to connect. What must I do???

    jamesd 1/23/11 6:38PM
  • DONT BUY SANYO PRODUCTS THEY DONT KNOW HOW TO FIX ANY PRODUCT EVEN IF THE ITEM HAS WARRANTY THEY WILL NOT FIX IT IM STILL WAITING FOR THEM TO FIX MY FLAT SCREEN TV FOR OVER A MONTH AND THEY KEEP SENDING ME TO WALMART TO GET AN EXCHANGE.... THEY WONT EVEN RETURN PHONE CALLS NOMORE... WHAT A WAIST OF MONEY... DONT BUY SANYO PRODUCTS
    DONT BUY
    DONT BUY
    DONT BUY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 1/22/11 10:45PM
  • we submitted our washing machine for repair under warranty period for months now. It took sanyo, too long to troubleshoot said unit. I bought the unit October 2010, only to be told now that it's outmodelled, thus, parts are hard to find. I'm so disgusted.

    wash 1/20/11 12:15AM
  • hi i tired to tell sanyo service that my screen freezes and starts again. what a disapointment and a waste of money never will i buy a sanyo product again. and the customer servive blames everybody else but them trying to get an answer out of them is imposible. I work with the public and if is the kind of product i served my customers i would be imbarassed. Now i have a 1000.00 $
    piece of s**t.

    THANKS ALOT SANYO
    FOR TAKING ADVANTAGE OF ME
    NEVER WILL I TRUST YOU AGAIN
    UNLESS YOU FIX THIS

    M.W.G.

    DIAPOINTED 1/17/11 3:46PM
  • I called Sanyo today myself twice.NOT helpful at all.If you do need a part that was NOT INCLUDED in the original box they will NOT send you that part unless YOU PAY.Some company right? I will NEVER as long as I live ever purchase another Sanyo product for myself or anyone else.It's simply not worth it even if they were to sell their products at 90% off retail I would still not be interested in any way,shape or form.Good luck to anyone trying to buy from Sanyo you'll need it.Learn from everyone else's mistakes.

    Anonymous 1/11/11 11:28AM
  • I have a 42" LCD TV with a signal a main signal board that went out in 3 years. I was given the run-around by Sanyo for 9 days before I was told there was nothing that they would do and they didn't care as they are a "multi-million" dollar business. I have dealt with some poor customer service before but this is about the worst I have seen in my almost 50 years. The TV had cheap parts made with cheap out of country labor. I hope no one makes the mistake I did and will get with a better quality TV set and a better quality company.

    Junk TV 1/7/11 9:43AM
  • I have been calling the customer service number 800-421-5013 during their supposed working hours of 8-5 Pacific time for the last two days (Tue and Wed). All I get is a recording that I have reached their number outside of their normal working hours! I have never heard of a major corporation operating like this. They obviously do not care about their customers.

    I have a brand new videocamera and have a question that is not on their website. I will never purchase one of their products again.

    liza 12/24/10 10:42AM
  • I purchased the incognito phone less than two months ago and i am very displeased with it. The phone appears to have a mind of its own. I've contacted support tech and they want me to send my phone to them; pay postage and contact my provider to see if they have a loaner phone. Now if they do not have or do not provide a loner phone than i will be without service for 21 days. I dont understand who in their right minds would adopt such a policy. This speaks of the unimportance of the customer as well as the service they provide. I am disabled and phone service is very important to me and to be without service for 21 days would be devastating. I plan to let the world know of Sanyo and its unfair practices. From the internet; to im; to facebook; right down youtube. The world shall know. I promise!

    Anonymous 12/22/10 11:39AM
  • You will never get a sanyo human on the phone - ever. Try 1 800 421 5013 - it's a joke. And their part supplier is also a joke - try 1 800 638 3328 - they will never answer the phone. unfuking believable.

    scritti 12/13/10 3:37PM
  • I will never buy a Sanya product. I've spent 1/2 hour trying to get a human, been caught in repeated and endless phone loops, apparently (by the accents) been in two countries, and am where I started. I'm just going to return the product and give up.

    Disgruntled 12/10/10 8:59AM
  • SANYO CUSTOMER SERVICE SUCKS! CALLED SEVERAL TIMES FOR THE SAME PROBLEM AND WAS NOT ABLE TO GET PROBLEM SOLVED. KEPT RECEIVING DIFFERENT ANSWERS EACH TIME I CALLED. THEY WERE READY TO BLAME CABLE ETC. FOR THE PROBLEM. ONE REP WAS HELPFUL BUT SHE WAS NOT ABLE TO RESOLVE THE ISSUE. TRYING TO REMOVE CLOSED CAPTIONING THAT JUST POPPED UP!

    Anonymous 12/9/10 1:06PM
  • I recently purchased a sanyo digital camera 3 months ago.. the first time I used it, the lens got stuck half way out, and the whole camera would no longer work. I exchanged it, for the same camera. I just took the camera out to take Christmas pictures, and the same problem happened again. I tried calling Sanyo to see if they would replace the camera cause this is the second time this same problem has happened, but because the factory warranty ended 6 days ago, they said it was too bad. I am sick of companies only looking for the buck... unfortunately, they will now be losing a customer who will never buy Sanyo again. Sometimes making an exception and standing by your product would have been worth it. I think it's pretty ridiculous how the only 2 times I used this camera it broke the same way.

    Anonymous 12/9/10 12:07PM
  • DONT PURCHASE SANYO ELECTRONICS! Mine and many other's flatscreens stop working after 1 YEAR of owning them. Cheap parts, cheap labor, cheap and terrible customer service. Go with Sony, and learn from our mistakes.

    Dave 12/4/10 12:27AM
  • I have a 3 year old Sanyo TV. The remote went out - all I want is a replacement. Could not get thru to servce line kept keeping me on for 30 min then would hang up. Any other phone number sent me to them. Where can I get a replacement go back to Walmart but they wont guarantee that it will work.

    Deutsch 11/29/10 2:33PM
  • Sanyo customer support is any thing but supportive. One I can't understand them because they don't speak English clearly. Two they wan't all my private info, e mail , phone, and all I wan't is the # to call to find out how to get closed caption turned off. I am not happy and I will keep my eyes out from now on so as to avoid getting any Sanyo product.

    Anonymous 11/27/10 1:38PM
  • On 7-2-09,I bought a new Sanyo TV mod. DP42849 at Walmart for $650. On 10-3-10 the picture went out,three months out of warrenty. I called Sanyo for help,the Sanyo rep. told me I should have gotten an extended warrenty. It is now going to cost me $350 to fix. I`m on social security,which leaves me with limitive resorce`s

    bubba-dan-cer 11/22/10 11:14AM
  • I have called Sanyo three times and I have been able to get thru only once, and that was after a 30 minute wait. I was told I had to go home and call Sanyo so that they can go thru a process of elimination with the TV. I have had the tv for 6mo and it starts to pop then it goes off. I have to unplug it then it will comee on again then pop and go off. I had a service tech come out and he said that it would need to go to his shop. I am very pissed and will not recommend anyone buying this product. I am going to make it a point.

    At this point T

    Terry Wise 11/18/10 8:57AM
  • have 42" sanyo lcd - tv just started to show signs of ghosting on screen . just within warranty - but cant actually speak to anyone at sanyo - on hold time and time again - 20 - 30 mins . SANYO junk suggest dont buy

    tisme 11/15/10 7:58AM
  • Got an exacti for my b-day in november. Used it the first time underwater in May (when its warm enough to go underwater) got about 30 seconds of recording before the piece of crap filled up with water. Sent it back to a "service center" their response was basically sorry, go f-k yourself. Have been trying for months, literally to get someone from Sanyo on the phone, with absoultly no luck. The recording you get is a continuous loop, personally I dont think humans even works there. They go down in my book as the absoulte worst electronics company on planet earth. Oh and FYI so does Sears and Roebuck basically got the same responese from them. I will never buy another Sanyo product or any thing else from Sears, I mean never.

    ddillardx3 11/10/10 10:49AM
  • We bought a 50 in flat screen plasma TV in march 2010 we kept hearing a clicking noise when we turned it on a few days before it went out. It didn't come on as of Sept 15th 2010 we took to shop as of the 9/21/10 and it is still in the shop. You can not get pass the call center that has been outsourced somewhere, to speak to someone that can obviously do something about your situation. With the way i am being treated by Sanyo and their product as a whole I would not recommend buying their products to anyone.

    not happy at all 11/8/10 10:10AM
  • total disaster, unable to reach anyone, no response to emails, the worst ever- I will nto buy another Sanyo product again, there are enough other brandnames on the market

    jolay 11/5/10 5:56AM
  • Horrible service. Took forever to get to right person. Manager was no better. Very rude and did not help at all. Poor product and poor customer service. I will NEVER buy a Sanyo product AGAIN!!

    badbuy 10/25/10 7:03PM
  • First of all i had to wait 8 minutes to talk to someone. When I fianlly got someone I could not understand them. I asked for a supervisor to make a complaint and guess what, Sanyo couldn't care less about their customers.

    Anonymous 10/12/10 10:04AM
  • We are right along with everyone else. NO HELP, from customer support on our 26-inch Sanyo tv. It was only out of warranty just a month. It want even come on, the light shows it on,but nothing, even with the cable undone NOTHING. From what I have read with other customers we are just out of our money. I will never buy another Sanyo product. Something needs to be done about this business.Especially when we are on a limited income.The Sanyo company keeps getting by with this crap

    mistyblue56 10/5/10 6:28PM
  • i purchace my LCD tv last june 2010 and after 3months it quit to turn on.call custumer service and they just make me wait ...this company is really bad...don't ever ever by sanyo product if you don't want to exprience what we exprience..

    rude 9/24/10 1:55PM
  • purchased my television on 08/2009, 52" now all i see is a black shadow, call customer service, they say no warranty and there's nothing that they can do. this company is full of it..DO NOT EVER PURCHASE PRODUCT FROM SANYO. bad customer service and BAD PRODUCTS. Now i'm out of 1200 dollars.

    gem 9/16/10 7:17AM
  • We bought a Micrwave 5/10/10, it stopped working 6/1/10 and has been in the repair shop as of 9/1/10 and Sanyo has yet to send the part, or replace the unit, SANYO CUSTOMER SERVICE SUCKS, NEVER AGAIN WOULD i BUY A SANYO PRODUCT.

    BOBB 8/31/10 8:27AM
  • I´ve bought a Sanyo Xacti 8mb 2 years ago and I always followed the manufacter recommendations... this month I used my camera on my holidays and simply gone crazy, taking photos without pressing the button and cannot use any menus.... the day after this appened, it simply shut´s off and never turned on.... I´ve contacted Sanyo Portugal for assistance and they told me to pay 75 euros plus 21%tax just to give me an answer about the problem... I think this isn´t a good policy because if the reparation is almost the price of a new camera, of course I will denied the reparation (but always paying the 75 euros plus tax).... I´ll never buy Sanyo that´s for sure

    Paulo 8/28/10 7:32AM
  • Contacting customer support for a sanyo phone is a joke. There IS NO CUSTOMER SUPPORT. What a crock. NEVER AGAIN.

    goodygirl 8/27/10 7:48AM
  • I bought this cg10 sanyo hd camcorder shot quality was never good. Then lens had some pieces in it an it shows really bad when i take pictures now it totally stopped working and i cant find customer supports phone number. I had this kinda problems with sony before too. if we cant even trust top brands, what r we gonna do ?

    dont buy sanyo 8/24/10 12:57PM
  • Purchased a sanyo camera for daughter this past xmas it stop working looked up the problem sanyo knew about this lens problems and there answer was warranty expire sorry charlie attitude nver ever will i buy a sanyo product or recommend it to anyone even there sister companies products if realted to sanyo say no to they dont care about their customers they just want your money

    robbed consumer 8/10/10 1:40PM
  • I too have had my Sanyo for 8 mo. when it fizzled out. The repair shop has had it for a month--waiting on parts from sanyo. When I contacted them direct, they gave me the runaround and were rude. NEVER again will I
    buy anything Sanyo. No resolution in sight.
    Sanyo sucks--------------Roho

    roho 8/2/10 9:12AM
  • I only had my sanyo tv for tv years and now it just went out and wont turn on i been trying to get hold of custer service for 2 days and no one answers. what the F--K

    reere282 8/2/10 7:20AM
  • My tv blew up so we called customer support and they set up for us to take it to a repair shop and have it checked out/fixed which is free of charge since it is under warranty. I have had the tv for 8 months and it has been in the repair shop that they sent me to for over a month and a half now!!! Every time we talk to someone we are given the run around or do not get a call back. This is unacceptable, the worst customer service EVER!!!!

    Jennysomething 7/26/10 2:58PM
  • I'll never buy ANYTHING with a Sanyo logo on it ever again. My $400 camcorder broke 2 days outside the warranty and they would not fix it. I hope they go belly up.

    Anonymous 7/22/10 4:00PM
  • I bought a Sanyo vpc-x1250 digital camera two months ago, blurry spots appeared on the screen,I thought;no problem, I will call customer service and they will repair it.But I start reading the warranty letter and notice that if the serial number is altered or defaced, they won't cover it. I check the camera and to my surprise you can barely see the serial number. I called them and told them that I just bought the camera, they didn't care.I told customer service that I was going to write an e-mail to headquarters, and he hung up on me.I will never by a Sanyo product ever again. And will never recomend it to anybody.

    Anonymous 7/21/10 4:09PM
  • SANYO SUCKS AND THEY ARE SO RUDE!!!

    Anonymous 6/21/10 10:58AM
  • I purchased a 50 inch sanyo from Walmart, after only 2 1/2 years the tv just went out. I paid 1500 dollars for a tv that does not last longer than 3 yaers what a joke. I will never buy a sanyo again. The customer service department said that the warranty was out that they could not do anything for me.

    Anonymous 6/14/10 6:36PM
  • Contacted customer service week ago for repair-shop for my 52"HD SHOP NUMER i WAS GIVEN never answers or returns my calls

    Anonymous 6/12/10 6:51AM
  • Donotbuysanyo!!!, 06/09/2010
    I purchased this tv on 8/15/09, the tv picture went out on 4/30/10. Sanyo advised me to put the tv in the shop they choose for warranty repair, which I did. As of todays date (6/09/10) I have not received my tv back and all I get is excuses from sanyo customer service. I even spoke to a supervisor about how long the tv has been in the shop and he was even more insensitive and incompetent. Each time he promised a return call with the status, I had to call him back because he never returned the call. Not to mention that this tv did not make it though 1 year of service without a breakdown. I am REALLY sorry I purchased a sanyo tv. I see why sanyo is at the bottom of the list in electronics. The product is of poor quality and the customer service is even worse. If you are considering purchasing any sanyo product....BEWARE!!!!

    RegretI boughtsanyo 6/9/10 11:17AM
  • I bought the Sanyo E1075 from Walmart about a year ago and used it about 10 times. The very first time I tried to upload my photos the usb cord melted slightly. Soon after I bought another cord and tried it again. The cord worked for about 2 months before reading Connection Failed. Shortly before this the charger cord randomly stopped working and I had to purchase another one. I am so fed up.. I love my camera but at this point the cords are worthless. I will never buy anthing with the name Sanyo attached to it again!!!!!

    Anonymous 5/31/10 11:30AM
  • I bought a Sanyo VPC-S770 at WalMart in June 2009. I should have realized there was a problem when it would only allow 20-30 pictures to be taken before the batteries died. After 11 months and despite little use, the lens will not retract and the camera is totally inoperable. Although I realize the warranty has expired (why don't they print the warranty period on the OUTSIDE of the packaging?), I thought I could perhaps get the camera repaired and attempted to call the customer no-service number...big joke! After repeatly getting cut-off and calling back and 45 minutes on hold, I still have not spoke to anyone. The service website is a joke. Bottom line: Sanyo has a contract with WalMart to make cheap, low quality cameras. Both Sanyo and Walmart are aware of inferior products so neither company will stand behind the product. We, as customers, need to stand up to the junk being manufactured in China and sold by Walmart in order to up their profit margin. Don't buy Sanyo, avoid Walmart! As long as the both make a profit (at our expense), nothing will change. Post complaints, tell your friends, call Clark Howard! COMPLAIN, don't buy their products or shop in their stores.

    Anonymous 5/12/10 7:54PM
  • I purchased a Sanyo TV in late October and by March it wouldn't even turn on! It's been in the shop now for 3 weeks waiting for parts. Called Sanyo and all they could say is that they'd have management call me back in 24 to 72 hours. This is a joke!! Also, when asked if my new parts would have a one year warranty they rep. said he didn't think so. Now that is crap! Their reps. should know something. I'm going to demand that there is a one year warranty on all replaced parts along with a free extened warranty plan for my trouble or they can give me my money back and deal with the better business bureau.

    Anonymous 4/15/10 2:24PM
  • I purchased a Sanyo tv in Dec. and by Jan the tv was crapping out. I called customer service and they said that I had to travel over an hr away to have my tv looked at. Needless to say, I called the repair place and they came out and looked at my tv. They ordered the parts and said it would take a week to get them. 2 weeks later I called the repair place again and they said that Sanyo hadn't shipped them the parts yet. They told me that Sanyo is the worst for getting them parts. This is bs. My tv wasn't even a month old when it crapped out and now who knows how long I'll be without a tv because of Sanyo! Sanyo sucks!!!!

    Anonymous 4/1/10 6:43AM
  • From my personal experience and knowledge found on the internet...I have come to the conclusion that Sanyo has a problem with their AC adapter power cords. My model is CLT2054. I have always used surge strip, so problem is within the actual AC adapter. Even though thousands of people have had the same or similar problem..Sanyo acts like its a new thing and are not willing to admit that their product is defective......Sounds kinda like Toyota, but nobody is being killed by their ac power adapters. Will I buy a Sanyo again.......HELL NO!!

    tominator 3/31/10 7:04AM
  • I purchased a Sanyo Digitial camera VPC-S1085P on 12/18/2010. the ring around the lens fell off, okay no real problem other than it looks funny. Then the buttons stop working. I dig out my receipts, call for instructions on how to get repairs and they are telling me it is due to my misuse and damage. I ask for a manager and got disconnected. I called back and they transferred me to a voicemail with no name. This is a recession, I dont have $ to throw away. Guaranteed I will never by a Sanyo product again.

    GAILnothappy 3/15/10 11:31AM
  • i have had green lines coming down my tv and black spots are appearing on the tv.I have called sanyo and they told me that someone will be contacting me in 24-48 hours. well nobody contacted me.I then tried to call the number they have on here and it continues to tell me they are closed although i'm calling within the hours it tells me.This is really not a way to do business

    karen_mcadams2000 2/18/10 6:19AM
  • Purchased a TV for £900 18mths ago supposedly OK for digital switch 0ver.NOT SO
    appears I have to have a box which is something I DID NOT WANT or pay extra money for .The box sent lasted 2mths now need another please let me know if I can get a refund for an Item sold that does NOT live up to its selling expectations.We have been without a TV for a week and we are NOT looking forward to starting AGAIN with another box.SANYO don't mention that name in the same breathe as good quality.

    Webster 2/17/10 6:42AM
  • brought a Sanyo Xacti HD2000 camera and di d have a problem with "red line bug", that is a red vertical red line that appears on some video.
    The support was awful, camera sent back once for nothing ... no way to have them admit a new firmware was available that would fix everything.
    What's the use to offer a 3 years waranty if support is that inefficient ?

    Mordi 2/16/10 4:23PM
  • Tis is the memo sent to sanyo service. I needed a VPC-E870 sanyo camera repaired but this is not going to happen. We bought this camera from Wal-mart for about 59.00 on 12/8/09. This is not an expensive or valuable camera. After 15-20 minutes and constant interruptions from sales pitches i managed to get in touch with customer support. They said the LCD replacement monitor would be $120.00. How can this be? This is at the top of the list of the dumbest thing i have ever heard. Its obvious you want to sale cameras and not repair equipment so you can keep customers.
    You may want to look on CustomerServiceScoreboard.com to look at your customer service rating. No wonder it stinks. Your score was 24 out of 200 as of 1/8/10. Guess this is the way you guys choose to get and retain your customer base. This is probably the last time I will ever buy a sanyo product. I have owned at least 9 different electronic products worth $3100.00 but this is the last straw. I will be purchasing Sony products in the future. Hope this type of service continues to work for you in this ecomomy. Rusty McKnight

    badservice 1/8/10 2:05PM
  • I bought a flat screen 32" Sanyo TV one year ago from Dell Canada. The color is now already going it should be fixed by warranty but... The only certified warranty shop is not in our city, the only one in our province is two and a half hours away. They said we could ship it to them (we would be responsible for shipping which I don't believe we should have to pay after only one year) they would fix it provided the part it needs actually is covered under warranty. A one year old TV and its already garbage this is crazy. Sanyo is a company that just doesn't seem to be big on quality or service. I would never buy another Sanyo let alone recommend one to someone else. Very disappointing!

    74spence 11/28/09 5:32PM
  • I just placed a call at Sanyo Customer sevice at 1-818-717-2716. The call was answered right away, but they were of little help. The HD TV that I purchaed in Feb. 2008 began the show streaks at the top right away. I was willing to live with that, but the lines have continued to run down the face of the screen. Neither they nor Wal-mart will accept responsible. This wisdom has cost me alot. I will never purchase any other electritronic product from Wal-Mart and certainly not from Sanyo.

    msb2099 11/11/09 1:53PM
  • Hello I am very disatified with sanyo products and customer service. I purchase sanyo 32 inch flat screen tv. shortly after purchasing the product the television was not operating effectively, the quality of the picture turn bad immediately. for example, the picture will jump in out to a blank or black screen, sound would be disappear, and picture also turns green frequently.I have call customer care several times and have been disrespected and denied services, remind you I still have warranty on this AWFUL PRODUCT that I only had for 6 months. I will appreciate it if someone from an executive level can give me a call regarding all of my concerns with this product and company. What upsets me the mosr is I SPOKE WITH SAME MANGER OVER 3 TIMES AND HE guarntee a service then turn around and denied me service.

    Anonymous 10/26/09 9:35AM
  • I purchased a Sanyo TV and have probably turned it on about 20 times in about 23 months. I purchased the TV to be used in a guest room therefore, it was never really used. About a week ago I tried to turn the TV on and it would not do anything. I called Wal-Mart and they suggested I contact Customer Service at Sanyo. I did and I received the worst customer service I have ever experienced. The person I talked with seemed not to care and told me that they could tell me where to get it repaired at my expense. I would never purchase a tv or any other prodcut with the name Sanyo on it. I will also discourage people that I know not to purchase this product.

    SANYO you need to begin making a quality product and standing behind your product.

    Anonymous 10/26/09 8:30AM
  • The cameras are the worst worst worst Myself and 2 of my friends purchased digital cameras we took pictures now the screen is black saying Lens Error WTF I will never purchase this brand again.

    Call the 800 number and I get this is the help desk for the T.V ugh and call tommorrow for your camera oh wait I dont think they will be up because they have not been working is what was told to me. Ugh never again.

    jersystar 10/23/09 6:15PM
  • Sanyo customer service seems to be non-existent. I have called several times and been on hold ("You are caller number 27" for ex.) for 40 minutes, etc, only to reach my turn and BE CUT OFF, each time! Terrible!!!!
    Therefore, I couldn't answer the questions below because NO ONE was ever there.

    vintage40s 7/28/09 4:40PM
  • The after sales service is pathetic. Its almost seven months but no sign of repairs of my microwave oven. Never purchase SANYO>................................

    Anonymous 7/23/09 11:27AM
  • I tried to access Customer Service for one hour, using 4 different 800 and 888 phone numbers. I have a problem with my E1075 camera. Well, briefly, I was put on hold, told I was next in line, and repeatedly after that, sent back to the main menu, only to have to start again. This went on for quite a while. Finally, I called a different number, got a different department, and he sent me to a "Direct Line". Finally got someone there, to be told my camera might not be under warranty and there'd be an 85 dollar charge! Well, I wanted a supervisor to complain about the difficulty in getting anyone to answer, was placed on hold...and guess what happened next? Yep, disconnected. NO MORE SANYO PRODUCTS FOR ME!!

    MAC

    mca 6/23/09 11:57AM
  • SO SANYO REALLY ARE A BUNCH OF BUMS HUH? I HAVE THE SANYO VPC-C6 THAT CLAIMS TO HAVE WEBCAM CAPABILITIES, BUT WHEN I CONNECT IT AND SEND AN INVITE IT SAYS, "THE WEBCAM DOES NOT SUPPORT THE REQUIRED IMAGE SIZE." I CAN'T GET ANYONE FROM SANYO TO HELP ME WITH THIS! NO THANKS FOR NOTHING!

    Anonymous 5/27/09 7:21AM
  • I purchased a digital camera 6 months ago for my daughter and ti has completely quit working. I have tried ti reach these people and it is impossible. I will never purchase anything with sanyo on it again.

    Anonymous 5/21/09 6:16AM
  • DONT WASTE YOUR TIME...THIS IS THE WORSE CUSTOMER SERVICE........SCAM....NO ONE PICK UP .......LOOK OTHER PLACES......JOKE

    BOBBY 5/7/09 1:21PM
  • will never buy another Sanyo!
    ours was little over a year old and blow right infront of my 3yr old. who is now scared to death to go into my livingroom.
    i called CS for help to see if i could fix it and since the warenty was up i got a brush off. there is NO WAY this tv should have blown out like that in only 17 months.

    kymod 4/30/09 8:05AM
  • called this number and finally got to someone, ended up they had to give me another # to answer a question on my camcorder. lame

    SoK 4/8/09 9:34AM
  • nobody ever answered the phone it just rang and rang and rang and rang some more !!!!

    Anonymous 4/3/09 10:36AM
  • Submit your comment >>
  • I called for a problem involving the caption on the TV. I received very good advice; the technician was helpful and responded quickly.
    Thanks for the assistance!

    Anonymous 5/29/11 9:30AM
  • I had a problem and had to call Sanyo about my tv today. The gentleman was on the phone with me for over an hour while I hooked things up and finally got sound out of a dvd player. He was very patient and kind.

    Anonymous 4/17/11 10:11AM
  • Send in for a new part and arrived in days.

    Andrew 12/29/10 5:27PM
  • I had an isue with my TV dimming on its own. I called customer service and they knew exactly what to do. My problem was fixed in minutes. Great service and a great company. Thanks

    John 8/28/10 11:36AM
  • I own 9 Sanyo TVs purchased at WalMarts for vacation rental houses. Of the 9, 1 was a lemon that went bad within 2 months. I called this number and was able to get the TV replaced at no charge with one that works. No complaints here! These TVs are a good value.

    Anonymous 3/24/10 5:52AM
  • after reading these posts i did not expect nuch ,,but after two tries ,I got thru and the technition was very helpfull and also told me i was under warrenty and they would be glad to replace the video card ,,we shall see if the repairs i can do work or not??

    bigtvlikey 2/11/10 5:00PM


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  Company News  
Sanyo to move more of Forrest City plant work
The Times-Herald of Forrest City reports (http://is.gd/f4Qkce ) the plant will still operate a call center and support functions. Parts of the operation involved in distribution, logistics and engineering are moving to San Diego or Tijuana, Mexico. ...
Sanyo offers free maintenance for two models of washing machines
For details, consumers can contact Sanyo's customer service hotline at 8106 8303 or visit their website: www.sanyohk.com/washerservice.html .
Sanyo Names ToCAD As Battery Distributor
... the research and development of the Eneloop battery technology and will handle end-user support through the Sanyo customer support department, here. ...