Sanyo Customer Service Complaints - page 2

Sanyo,
I wanted to write to you and tell you about a very recent awful experience I had with your technical/customer support.
We bought a 40" TV for my daughter when we moved her into college 6 hours away back in August. Right from the beginning we had nothing but trouble with it. The second day we finished moving her in and now the TV seemed to be working fine all of a sudden. I saved the box just in case and told my daughter to let us know if it gives her any trouble.
Within two weeks it was not working at all, would shut off and not come back on, the picture was all little squares, the channel would not change, something was clearly wrong. Same things it was doing at first. I called technical support this past Monday evening and told them I am going to get her to come home for the holidays, she will be home for two weeks, and how do we get her a replacement to send with her back to school. He said they could send me a shipping label so I could send it back and they would send me a new one but it takes about a month, when I said that won't work an argument started. After arguing with him for a bit, he then said "well we can do a thing called Advance exchange" if I am willing to give him my credit card number, they could ship one out right away and would not charge me as long as I returned the bad one. I said "that is a good compromise, I can live with that so lets do that", he put me on hold for several minutes and came back, he said his supervisor said no, we can't that but would not tell me why. I told him to put the supervisor on the phone.
After about a 10-15 minute hold, I am guessing they were hoping I would hang up, the supervisor got on the phone. His name is BJ Jaftillana (employee # 74046), he was very rude and made it very clear that this was my problem, he was not interested in helping and offered no solutions other then me waiting a month. He did not care about helping and every compromise I offered he would say "that is not possible" The argument ended with him saying that I have to wait a month and I quote "take it or leave it" do you believe that? No customer service skills at all. I asked to talk to his supervisor and he said that his name is Czar (if that is even a real person, my thought is he probably made it up) but he is not in, but he did promise me Czar would call me first thing the next morning, he never called. I was not surprised. Did not even have the guts to call an upset customer, wow! Poor customer service appears to be a company wide problem.
The next day I called Walmart, they were awesome!!! BJ could learn a lot form them. I brought it out to them and they let me exchange it, I did not want a Sanyo because of BJ and got a nice model of a different brand. The best part was when I went back to pick out a TV there was an older couple there just putting a Sanyo into their cart. I told them what happened to me and they immediately put it back on the shelf and bought a different brand, the timing was perfect.
I explained that every product breaks or may have a problem, but the difference between a good company and a bad one is how they handle those times when there is a problem, BJ and Sanyo failed miserably.
You product is obviously poor quality and your customer service is even worse.
I know there is not a lot I can do, I stopped one couple from buying a Sanyo and have written
a few really bad reviews, I will never buy a Sanyo and as the manager in a worldwide company I order the monitors and electronics for my office, you can bet I will never order a Sanyo. I will continue to do these things because that is badly BJ and his poor customer skills upset me. All over a TV that probably cost Sanyo less then $100. Does that make any sense to you? You could have easily found a solution that would work bit refused to do so, I was very willing to compromise but BJ was not.
So at the end of it all BJ told me to take it or leave it, looks to me like I left it!
The courtesy of a response is requested, but I am guessing based on my experience so far, I will not get one.

Just wanted to reach out to sanyo and let them know that I have a sanyo microwave that I can proudly say that it's still going after 30 years. Wow, I tell everyone that I know about this microwave. I will absolutely purchase another one when it finally dies. And extra 20 second to heat but I can live with that. Hell it takes me an extra hour to heat up 😁. Awesome piece of machine.

I got the DEFECTIVE led tv 49"

I dnt want to get it Repair when I have paid for new.

It is company mistake send me defective piece

Plz change with new piece

As a CONSUMER, I hv spend my hard earned money and I'm very disturb receiving defective/ spourious items

Plz change at the earliest on SOS BASIS.

Looking for you kind action to further go with other communications on social media/ CONSUMER right/ making my problem viral, if not heard.

CONSUMER- VIKRAM SHARMA

Horrible, Horrible, Horrible. Terrible Customer Service And Terrible Products. My Tv Is Under Warranty And They Will Not Fix It! Do Yourself A Favor And Do Not Buy Sanyo!

I don't understand why a company would expect someone to buy their new products when they don't respond to customers about issues with their older products????

Bought a Sanyo smart blue ray player at Walmart, it will say it connected to the internet, but then when I go to Netflix it says check connection? Or when I go to connection test AFTER it tells me it successfully connected to my internet, the connection test says network failed? This blue ray player that I just spent $60-$70 dollars on is garbage!!

I have a 65 inch tv which I purchased in december 2014 and I had it on its base. My tv fell forward making the base into little pieces and the middle part of the base came down with the tv. Luckily my son was on the bed and no one was around otherwise things would have been tragic.

After dialing the customer service telephone number it automatically disconnects. So this really isn't much service now is it?

I bought a Sanyo dvd player and it wont play movies. Very frustrating. Pretty much throwing money out the window. Terrible product

I bought a 42" sanyo tv for my elderly parents Jan 1, 2016. It was a gift for them as we moved them into assisted living . less than 4 months later the tv died. I have never gotten the run around in my lifetime as bad as sanyo gave me.
4 Customer service reps promised me a relpacement or an upgrade if one was not available. here it is now June 13th and I have not had this issue resolved. They have lied to me thru their teeth...Please do not buy anything from Sanyo as you will not be a satisfied customer...I am so disgusted... Sanyo does not stand behind their guarentees whatsoever.... Good bye Sanyo corporation..

Bought 50 inch LEd hd tv 120 Hz refresh rate sometimes there is a blur in picture and shouldnt be but most has good picture if you can hear real good you wont need a sound bar or might be worth your while to purchase a sound bar for this tv using this for game consoles is a little above average with some lag but not much this tv has one usb port so when you plug your flash drive into it it will only play jpeg files red led light stays on after you turn tv I called support for the newer sanyos and their not the friendly at all but do answer very promptly Its model number FWo5DF really cheap 50 inch worth the money at just 348.00

My TV is stuck on language setting and won't go back or do anything. It says to push enter/ok button for the language I choose but doesn't do anything. I have no remote for the TV so I use the side control buttons on the side of the TV. Please help me out, my number I've been trying to call your support # but it always says please call back during business hours and it always is when I do

I have had the worst experience my tv didn't even last a,mth. The repair show came go my tv whom have had it since dec 23
Email you 12 times let you know what part was need.
3 mths for a responces and 8 calls
You than ship a box to me to replace tv with new one. Know the tv was at the repair shop which is 47 min away
I had to pay 29.99 to fed ex to get it
Than you receive the box today which you havent followed your own watranty policy
So now 5 mth waiting on tv which I m paying intrest on and out pocket expense to purchase another tv and still waiting on my tv which I was told I have to wait 20 more days
This is rude, I m paying for tv I dont have to enjoy, you messed up mths ago on this I m been punished for your negligence,

Just wanted to share with you corporation that I am very pleased with your products. I purchased a cuisine master microwave oven in 1984 and it is still in use today. I bought it for my first apartment and four moves later, I still use it almost everyday. Thanks for making great appliances.

I'm really unhappy, for no reason my sanyo flat screen tv started to burn inside and then made a loud pop noise and shut down. The outlet where the tv was plugged into is fine there was no power surge or storms going on at the time. I called sanyo and they tell me they only offer 1 year warranty? So of course mine has expired already. $412.00 down the drain. My old tv (color floor model 30 years old) worked fine but I thought it would be nice to upgrade. Boy was I ever wrong I want my old tv back!!

I was on the phone with the rep for 30 minutes. At the onset of the call, he asked me for my phone number. When the call was dropped, I did not receive a call back. The issue remains unresolved.

Purchased a Sanyo 65" TV that started showing pink dots within 3 months. I called customer service and they said they'd be sending a tech out. called back after a couple months and no tech and they stated there was nothing they would do since it's now out of warranty. $1400 dollar lesson to never buy Sanyo. Picture now is terrible.

I have a Sanyo Cell phone . Flip top that had a back cover plate over the battery. Just this week it came lose and has been lost. I would like to reach the department that has the parts for Sanyo cell phone. I have the box it came in but do not know what numbers off it you would nee. Could someone contact me on this.
Thank you.

i bought a sanyo about a 1 1/2 years ago and the picture keeps going black this tv sucks i will never buy another sanyo i paid good money for this and it did not last 2 years what a piece of junk

Called This Number & Yes I Understand A Warranty Runs Out But Completely Ridiculius Not Even Had This Tv 1 Year & It Wont Connect To Network Now...

Just wanted to let you guys know your tvs are great. We had a fire on December 2nd 2015. We lost a Panasonic plasma TV 50 inch. Your tv melted on the sides but the picture is perfect. Koodos to everyone there.

I need a remote for MY sanyo36 inch hdtv if you can call me at,

I only rated this with 1 star because I couldn't rate it with zero stars. I definitely would not buy a TV from them again which is sad as I have bought multiple Sanyo TV's over the past 20+ years. My newest one was the 2014 Sam's Club Black Friday Special which unfortunately failed within the initial warranty period. I was approved to take the unit to a local repair center and the TV was fixed (in a smoke filled environment and we don't smoke) and now 3 weeks later the TV will no longer accept the signal from the remote control unit and Sanyo is saying it is our problem and we need to get their repair shop to fix it or declare it unfixable before they will do anything. It is a shame to see a "good" name collapse into such poor customer service but I guess the customer doesn't mean anything to them anymore. I will definitely be writing a letter to Sam's Club about it as they like to help their members and hopefully Sam's can bring in a better brand of televisions for the future.

Have never experienced such lack of professionalism, the person who answers the phone,lacks the most basic skills,including speaking english,they refused to give office address, I plan to complain to the BBB,they give you the run around, the only person I spoke to who had any knowledge and manners was a Mr Perez,would NEVER buy sanyo or panasonic

Very disappointed in the quality of the set, only lasted 4 years! The customer service area is in disarray. They gave me two local calls to make for service, and neither was in business!!! Come on, Sanyo. You are not some little company, step up and back your products.