Shaw Positive Customer Service Ratings - page 2

Just wanted to say what a wonderful Job Orlando VY-97 Who came out to Pickardville. He went above and beyond to ensure our Satellite was working and easily accessible. He had to crawl into a small space and remove plywood to access. Not to mention the Rocky ground in the crawl space...a place I'm sure some would just not do.My dad is 84 and his hockey and sports are everything; so I just wanted to say thank you Orlando for doing such an Amazing Job. I also would like to thank him for coming out on such short notice as well. Koodos and Thank you!!!:)

So I need to be clear right off the bat. I am not a fan of Shaw's tech or their company overall. But Courtney (in Victoria) ID # I900 was a breathe of fresh air. She resolved all our issues and offered a genuine professional approach to communicate thier side of things while patiently hearing me out. We had called in at least 5-8 times in 4 months since signing up and NO ONE did what she was capable of doing in 1hr.
She has given me hope that I can stay with this company (even though their tech is literally garbage) because of one person's efforts to do the right thing!
Good job Courtney
Shaw
4/10
Courtney (I900)
10/10

Their rates and services are just horrible, and you aren't getting what you pay for! I can give you faster Internet, better HD TV at a permanently long term lower rate! Also with great promotions for the holiday season! Shoot me a text

Jake from telus communications

We have been with Shaw (formerly Star Choice too), for about 20 years and I would give them 100 star rather than 5 if I could. They have been excellent in customer service and in programming. We have recommended them to so many other friends over the years who love them too. Thank you Shaw!!

So far I am very happy with my Shaw satellite service. There have been no reception problems and the choice of programs is excellent and I only have the basic package!

Tonite after having considerable computer problems called Shaw and was directed to a gentleman by the name of Don in Nainimo BC. Best service ever and lots of patience from him.

I just had my satellite dish installed after using an antenna for many years. When I called and enquired about the services and all the costs I would incur both the people I spoke with were knowledgeable and friendly. I received a much better deal than I was anticipating and feel lucky to have gotten it. The installer called right when I was told He would, and He showed up right on time. He was super friendly and showed Me all I needed to know. The channel selection is better than I thought it was going to be and overall I am very happy with my service so far.

Excellent customer service on the phone in Victoria. They were very straight forward and easy to talk to. Helped me cancel my account with no pressure or pushing to remain. Kris, told me exactly where i needed to return my modem.

Happy with the service I received from Shaw personnel in the store in Victoria and online

June 25 telephone & internet installation performed by tec was EXCELLENT!

I had some issues with my internet. John (from Manitoba) was my representative. Lucky me. John helped me fix my problem and I had my internet up and running within 13 minutes of placing the call. Thank you John I can now get back to watching Netflix.
Cheers John, your the man.

Went in to Shaw on Pemberton today to get an additional PVR. Got the box and had it hooked up in another room. Unfortunately, we were told by Roman that Mr. Montoya, who gave me the box, had changed a lot of our packages. I had simply asked that we needed the extra box with nothing changed. What's going on? We pay a lot of money per month for this service!

Thank you Scott 3049 TSR National, Shaw Business Technical Support.

Yes it took 1.5 hours to fix and issue, but "we" were successful, and you were patience, kind, polite and we had a few laughs too. Give Scott a raise Shaw!! He's a gentleman and a scholar!

I called Shaw for a new services that I ordered by phone ( Internet/Cable) to my new place. The Shaw representative that I dealt with has an excellent customer services. His named is "Aukhon" I think that his name. He explain every single details of all the services and which ever will fits to our needs. he gave me a lot of options regarding new promotions and discounted amount that I can take advantages of as a new customers. I'm so happy with the outcome of my order to get all the best possible services included with the package that I got. To make it the most A+plus for us is he managed to fit me in to the connection with the technician the next day. which is a day early of my moving day. i'm so please how friendly and fast the service he gave. Thank you and hope you continue this kind of services and customer approach to have more happy customers

I called shaw cable a few days ago to help with my internet and tv setup. they replied right away. A technician came by on time & was extremely helpful (Nelson was his name). thank you.

I shopped at the Shaws in Dedham, MA for the first time in ten years. I was blow away by the change....clean..organized...fresh options...helpful staff...different specialty areas...really, really refreshing.....lets not talk about the Shaws in west Roxbury ......

Customer service is great on the phone. Amazing employees. However, I have a rented dvr and everyday It craps out. I have to unplug it plug it back in blah blah blah. It never records and has the inability to change channels. The equipment is not what is should be. Employees very nice but it doesn't make up for poor hardware.

excellent customer service from I906 Will and VU96 Tom and from our local shaw store. Quick and courteous service - answered all of my questions and called me back when they said they would.

Very refreshing! Keep up the great work.

I received a new box from Shaw and it took calls to FOUR!!!! different agents to get the box and the remote synchronized to work properly. Finally after much frustration with the TV always saying no signal, wouldn't shut off, having to shut off the TV and cable box separately, SHAW reprogramming the box, etc, I finally got an agent that reprogrammed the remote and solved my problem. Kudos to KIM, #4524. I hope he gets acknowledgement from Shaw of how smart he is.

After a couple of hours 1 day ago and today for about an hour with another person that couldn't solve my problem either and said they would call me back. I waited for about 30-40 min and I called back. I reach ANDREW who much to my surprise within minutes he solve my problems and made sure I was satisfied with the results Kudos Andrew I was much appreciated of your quick and professional manner with me that made my day.

Thx so much

Great service today from technician, Aaron here in SSM Ontario. Called before he arrived because he was going to be earlier than the window given us and wanted to know if our time allowed for it, pleasant, professional, offered tips and resolved our connectivity/signal issue.
Although we are not happy with Shaw's new rates effective August 1st and may shop around, we have had a good bundled experience with Shaw so far.

Thank you for the wonderful service I received from employee Bridget on Saturday May 30,2015.She was extremely helpful, kind and very professional.

Totally terrible and disgusting customer rep. Never would I instruct my employees to act and talk like robots. I am changing my provider asap.

The pharmacist on duty in the Brunswick store at 6 pm on 3/23/15 has gone out of his way to help me on two occasions. He provides top notch customer service and I really have appreciated his help on both occasions.

Hi I was shopping in Shaws Plaistow Ma, and I had the pleasure of meeting Jennifer a older woman that helped me in the florist department picking out flowers for my fiance......On the other hand Catherine from the bake shop with short hair would not even help me......I am very thankful that you still have people like Jennifer, that is willing to go the extra mile to help out a customer in need