Shaw Positive Customer Service Ratings - page 3

my technician Mike Bernabe was quite informative and helpfull, hopefully you will get him.

Salvi Ciolino is a most helpful and considerate. He knows about your store on Eastern Ave in Gloucster, MA.

Charlie Hovey

I was charged for a receiver when I should not have been. When I called I was told the credit would show up on my Visa in 5 days. When it did not, I called again and was told the previous rep had no put the credit through, but to look for it in 3 days. 3 days later it is still not there.

As far as my satellite tv working, it is fine - no complaints there and no complaints about my package which is better than Bell for the price. Also when I have had problems the tech support has been great.

We are so very happy with the help we received on May 24 from your technical support department. A lady named Maxi, payroll # 2567 (I asked her for the number)
was knowledgeable, courteous, patient in dealing with two old seniors who did not know what they were doing and asked instructions to be repeated many times.
Maxi solved our problem and I then asked if she would help me reduce our monthly cost as we did not require so many channels. Again, Maxi said, "no problem, I'll take care of it. Thank you very much,

Jan. 3, 2014

To: Shaw Cable TV
Before I start my tirade below, I will say that Shaw’s internet and phone service is pretty good. I do however feel that my Internet service could be a better price, but overall, the above two services are fine.
As a customer of Shaw Cable TV, I would like to know how you have the audacity to be supplying your customers with redundant OLD programs and constant repeats of the same movies and programs. These programs and movies are constantly re-run over and over again sometimes two to three times or more in the same week and sometimes within days of each other.
Considering the high price I and others pay as a consumer for this service, I would expect more up-to-date programs, not all of these redundant old re-runs of ancient shows that went out with high-button boots!! Even the commercials at times are played twice in the same program!
With all these recent “marathon programs” instituted of late ……. I somehow get the impression that perhaps you have reduced your work-force such that all one has to do is sit back and flick a switch and keep playing the same OLD shows over and over again. Even the selection on VOD is not that great either.
I do not appreciate being taken advantage of by paying your high rates for an inferior service. Please try to find a solution to your poor selection of TV viewing.
I am seriously considering cancelling my cable service as it is not worth the price I pay.

Sincerely
D.A. Kerr

On Oct.8th, Lance from Victoria helped me restore my internet and programs on my computer, due to an issue attempting to attach a router. This man had extreme patience with me. He spoke in a way that I could understand him and follow his directions. Here's a big bouquet to Lance to let him know how much I appreciated his approach with me.

I just spoke with a trainee in Winnipeg today in CSR named Tracy. She was pleasant and genuine, and didn't try to sell me on anything, but told me to think about my options before making a decision on switching. I do think she really cared about my concerns which makes it more likely that I would stay with Shaw. I don't know about training or undertraining, only that she was in training and did great. I was happy.

I shop at Shaw's in Concord NH on Fort Eddy Rd and have been for 30 years. The people there are great, the food is great and the selection is what I like the best. Being able to chose from so many products that best fit my budget. I know where everything is and that is a plus when you are in a hurry. The store is just off the highway so again if you are in a hurry or not the location is great. I heard that this store might close. Please, please please please do not close this store. I Love Shaws. I don't know where I will shop if you close this store. Thank You

Special praise for Lanette of the Floral Dept. in the Concord,NH store #7489. She took the time to listen to the reason I was purchasing flowers. She even alerted me by phone to say the bouquet I was requesting had arrived at the store, and she offered to save it for me.
I was especially pleased with the care she took packaging my purchase. I will certainly return to Lanette for my future purchases.

After reading other comments, mostly negative, I wonder if we are talking about the same company. True there are service issues from time to time, most of which fall under the category of @%*# happens. Any time we have tried to reach tech support there has been minimal problem. At worst we are put in queue for a call back, maybe ten minutes, and, guaranteed it will not be from Bangalore or Mumbai and often it is from less than a few hundred clicks away. Issues are solved quickly. When Shaw first acquired our local cable company we lost service for a week or so near Christmas. Upon request we had our bill reduced....Yeah, shoulda, right? Try and get the same consideration from other service companies. Here I sit listening to Galaxie via internet....free. Cable may be a little pricey for what is available so that is a good thing, they didn't hafta do that. Poor availability to good programming is probably the only issue I have. Bottom line....tech support is good; they actually believe that the customer is to be respected and are always courteous and helpful; repair is always as fast as possible. I can see from other reviews there has been issues.....but for the rest....suck up the small stuff, really.

On April 11th, 2013. I had some problems with my phone and cable box, I was not in a very happy mood. I had the pleasure taking to one of your employee Imam #CE91. Not only was he very professional but also friendly and put me at ease within the first five minute of our long conversation. It is employees like this that keeps us from wanting to explore other options that are available.

Respectfully
Kami

I've had ongoing internet service issues with Shaw for the past several months. I've been a customer of Shaw since 1997 and have had very few, if any, issues with them. Overall their customer service has been acceptable - generally wait times if you use the online chat isn't too bad, but the big issue is they continue to sell internet service that doesn't measure up to their claims. 1.6mbps on a 20mbps connection? Seriously? WTF?

Listen people, I gotta say that I was one of the biggest Shaw haters out there. But I was a very irate and squeaky wheel, and I got the attention of some managers somewhere, and they started calling me, trying hard to fix things up. I gotta say, honestly, I do believe that Shaw customer care in general is turning a corner. I honestly believe that we're going to start seeing some better service there. I could give lots of details about why I think so, and what I have seen recently, but it's just too much details, don't have room, don't have time.

SHAW HAS BEEN GREAT WITH US, TOP NOTCH SERVICE AND QUICK AND FRIENDLY CUSTOMER CARE. WE HAD SOME MINOR ISSUES WITH OUR PVR AND SHAW TOOK CARE OF BUISNESS FOR US. WE ARE VERY HAPPY WITH EVERYTHING AND WOULD LIKE TO RECOMMEND THEM AS A CABLE SERVICE PROVIDER. OVERALL I WOULD RATE THEM AS A 9.5 OUT OF 10 WE ARE VERY SATISFIED WITH EVERYTHING OVERALL AND OUR NEW PVR/HD SERVICE. KEEP UP THE GREAT SERVICE.

I actually really like Shaw's customer service. Tech support for Internet is awesome and the speed is fast. I would recommend them to anyone.

Who posts all this stuff?? Shaw/Telus/ who ever.. I have shaw phone works every time i want to make a call. I have shaw internet I'm on it right now.. I have shaw TV it's on behind me right now.. Everyhting is working good!! So whats all this bad mouthing Shaw all about and people wont evern put there name down. [email protected]

I've been using Shaw on and off for the past decade and I have found them to be better than all the other telephone/internet/tv companies out there when it comes to customer service and ease of use. No contracts, reasonable customer support and average prices.

I don't know why they have so many bad reviews. I lost my bill so I called them. I was able to talk to a representative under 5 minutes. He reminded me of my pay per views. I didn't know how to use them so the rep extended them. There was another billing date just about to come so he join the missed bill into multiple payments. Then set up an online account for me. They were very polite and to the point. I would recommend this to everyone in the newfoundland region.

OnFebruary 19 I called as I was unable to activate my new remote control. I discussed my problem with Pembe who was extremely helpful in having my problem resolved.
Thanks, Gerry

Generally speaking I am happy with the Shaw services that I have. I have not experienced many outages.

A big thank you to Ricki in customer support who not only solved my computer problems but also took the time to suggest alternate programming and arranged to update my modem. All that on NEW YEARS DAY.

Our family is a long-time subscriber to Shaw's internet, TV and digital phone services. Overall, service has been good with few disruptions.

I absolutely agree with complaints regarding long wait times trying to get through to customer service. That said, when I have gotten through, the service has been friendly and has helped resolve the issues.

Stellar service this last time. We had a weak signal on our wireless router limiting internet access. A service rep came to the house to try and 'tweak' the problem by updating cables and reducing the number of splitters. It helped, but the rep mentioned that the ultimate cause may be the old cable (installed 15? yrs ago) that carries the signal from the cable junction box into the house.

Without us taking any further action, Shaw arranged to have the old cable replaced, which was done in 3 weeks! Furthermore, the cable crew was able to go under an existing patio without damaging the concrete. Pretty impressive.

So yes, phone wait times need to be improved, but we have been pleased with the level of service Shaw has provided.

After attempting to get a Shaw rep during the day I tried about 12:00 a.m. The Shaw rep was excellent and walked me through my task very patiently. She even stayed over her shift to complete the task. I was pleased. Thank you.

I have lived at 3 locations in Victoria BC and have been with Shaw for 11 years.
I have had nothing but excellent customer service , quick resolution and helpfullness.

If all the comments and complaints aren't enough for Shaw Management to rectify the situation then, I believe, lots of customers will cancel their dealings with Shaw. I did not experience major problems with Customer Service except few times but in general they are friendly and caring. Very unfortunately, Shaw needs urgently to add more qualified staff, train them and offer them benefits and bonuses for service. Until that happens, Shaw must freeze their pursuit of new clients and ensure that their current customers are well cared for.