SingTel Positive Customer Service Ratings - page 2

Hi, I would like to thanks Alliecia who attended to my call regarding my son's billing. She is very helpful.

Fibre optic internet ONT issue this morning, 16/12/16 attended to by your Mr Karuma who was obliging, courteous, professional and does what he says he will do (uncommon nowadays).
SingTel "stinks" as a corporation but your support/service personnel are trying their best and sometimes (like in this case) turn out to be roses.

Singtel customers service is doing a very good job, especially we bring any complaints to customers service they will rectify the issue within two days a great job,,, my complaint attending person name UMA , really she is done a great job. She rectify my complaints within 3 hours.... thank you singtel and thank you UMA...

Spoke to Mr Malcom this morning. He was so patient and helpful. He really made my days. Tks u Malcom-well done!!!

Im indeed happy for his respond to my quires and his service.

On 23rd Nov 2015, i had my second call with Singtel where i spoke with Ms Diyanah from the customer service side. She was able to deliver her suggestions and help in a nice manner which could easily be understand by the customer. I also would like to comment on her communication skills where she showed patients and tried to suggest alternatives. Not only suggesting, but also took customer's suggestion into mind. I basically called in to have my line activated earlier. However, the line was under my dad's name, so i was asked to get my dad to verify it, but, he was not with me at the moment. So when i suggested her to make a call to my dad and verify with him, she immediately said yes and with no trouble she called him up. Once she had verified, she had to call me up to. It is a very troublesome process, however she took my suggestion into mind and took all the trouble to do it within 5 to 10 mins, which is considered efficient as Singtel is a busy corporate and customer related company. I really appreciate Ms Diyanah for her kind and effectiveness. Hope she would be an aspiring customer service officer always and be recognised for her work. I would like to rate her service with a 5(excellent service). Thank you Singtel. Thank you Diyanah.

Was serviced by a very good officer by the name of kaval, he took the time and effort to explain everything to me and make sure by the end of the call, everything was working, Great patience and professionalism shown by him, kudos! Thank you Kaval =)!

I would like to take this opportunity to compliment the customer care office by the name of Moly (Sorry if I have gotten your name wrongly). My sister and I have been desperately trying to connect to our wifi but to no avail. Despite not being able to provide Moly with much information, she stayed patient and calm throughout the whole conversation. It did not only solved our issue, but also make this experience a pleasant one. Thank you once again for your excellent service Moly!

Yours sincerely
Amanda & Geraldine

I'm a loyal customer of Singtel until i move to my new home in Admiralty at Block 682A. I can hardly get a steady 3G or even 2G signal in my home. This is making my life harder as friends/family/colleagues cannot get me as my phone doesn't even have a single bar. I have been waiting for them to improve the mobile network over 4 years now. I decided to switch this year after my contract expires. Bye bye Singtel.

I will like to write to compliment the service and patience i receive from Ms Nurul Iman Malik from the Social Media Relations/Customer Management, Consumer operations.

I have a very unpleasant encountered on 30 April during the installation of Singtel MioTV and upgrading of Singtel broadband fibre (where my case is being handled by Jerri).
I was even more angry when received my bill on May when singtel charge mewith the upgrade package even I have request to stop the installation when SIngtel is investigating on my case. Cut the long story short, I am so angry that I write my case to customer relationship, where I did not have hope that SIngtel will assist and I am planning to covert to other providers while I gave them 1 more monmth to investiagte and resolve my case. I am surpirse that the customer relationship from the social media called me almost immediately on the same day to hear out the entire situation and have put effort to work out a reasonable and fair offer package within a week. I am on my way to recontract my broadband and Ms Nurul still continuous to provide clear explanation and guidance via email corrrspondance.
I will like to let Singtel management know that without such dedciated support officer like Ms Nurul, I will switch all the 4 mobile phones and broadband plan to others after a decade being with Singtel. Although I am not a big customer of Singtel, I am glad that Ms Nurul make effort to assist a small subscriber like myself, and being a small shareholder of SIngtel, I have confidence to buy SIngtel Share when it is of the right price when shareholders knows that there are good servcie suppoprt staff

Sincerely.
Tang Mei Leng, Olivia

Hi,

I would like to express my satisfaction to your staff who came to my house (at Toa Payoh Central, Blk 79D) on 5 November 2014 at 2pm to install and set up my fiber broadband. His name is Wilson Ng and he is very professional and friendly. He is patient and able to answer all my questions and after the set-up, he ensures the signal strength all around my house is strong. I hope SingTel will continue to hire/train all staff to be like Wilson to provide good services to their customers.

Regards,

Thomas Lum

Customer Rating for Mr. Brian of Mobile Technical Department.

Hi,

I am well pleased of how Mr. Brian assisted me over the phone, answering technical queries. He has answered all my queries, was courteous and polite in his call handling and an has executed an overall qualitative and quantitative customer service!

Hope this rating will reach your management.

Thank you!


Sincerely,
Mary Jane R. Alejandro

I would like to commend Mr. Jay Kong Jia Jun who took my call which I made from Sydney in the morning of 2 October '13 using my phone. Mr. Jay Kong is very patient in giving the step-by-step guide in resolving the data roam problem with my wife's phone. In the middle of the call, my phone was cut off by Optus (AUS) system. Mr. Jay Kong was so kind to call me back on my wife's phone to complete the procedure!

Hi, Eisen of Red Rewards Dept was very patient and knowledgeable. He provided excellent guidance on how to register for OnePass etc. He was very patient and even helped with my enquiries on my contract eligibility and the type of phones for renewal of contract. Please convey my thanks to him. Well Done! Good Job!

This was going to be a complaint about Singtel but has turned into a compliment for the follow up action I received. On moving apartments I was told it would take five working days to transfer my Singtel account. I had a rather heated discussion about the time needed as I need my home computer line for my buisness and felt five days was ludicrious to merely turn on a switch!!! The lady customer service officer whose name I heard as "Maernn", though I know I am not spelling this correctly, handled my complaint with patience and courtesy and said she would do her best to speed up the connection. To my suprise I was called up the following day to be told an engineer would call that day to connect the service. He turned up at the appointed time and connected my commputer and phoneline. Thank you Maernn. Chris Fenney

I called billing earlier today and would like to thank Ivy for
her prompt and friendly service. She's even helped me to sign up for v019 to utilize my unused tallying for overseas calls. Thanks, Ivy! I had a lovely time on the phone with you.

Your service provider , Abilash served us well . He was very knowledgeable about the product. He came promptly and was very polite n patience. We are very happy with his service and attidude. He even went the extra mile by getting for us a new phone set n had it deliver to our house in a jiffy! We needed it for the new line which we just installed. Wow I'm very impressed!! His action is to be commended ! Thanks a lot Abilash! Fr: Francis, Bryan n Lydia Sta Maria