Spirit Airlines Customer Service Complaints - page 2

I received a voucher because my flight was delayed because the the de ice was broke know they refuse to honor it that is horrible customer service

Spirit airlines has the worse customer service ever. You cannot get thru to anyone, and if you want to ask a question, your price on your air flight keeps going up by the minutes.

The phone number system you have is terrible and is lousy customer service. I have been waiting to talk to a human for 18 hours.

Gerald F. Sullivan

I have tried, without success and much frustration, to reach a customer service representative about technical problems we are having. What do I have to do, contact the Pope or the President of the USA to assist on my behalf? Thank you.

I have been trying to get a hold of a person to talk to on the phone about an issue I had with my flight but I cannot get a hold of a live person. It is extremely frustrating.
I left out of Atlanta to go to Las Vegas but I had a connection in Houston,Texas. When I was checking into my flight in Atlanta, the spirit airline attendant told me that my bag could be used as my one personal item. I got on the flight in Atlanta fine but then when we landed in Houston for our connection the spirit attendant was extremely rude and made me pay $100 to carry-on my one personal item even though it fit into the personal item size parameters. She did this to about eight different people and everyone was extremely mad and said that they would never fly Spirit Airlines again.
I have been calling and calling to try to get a hold of someone in order to get reimbursed for that ridiculous $100 that the Spirit airline attendant forced me to pay, but of course I can't get a hold of anyone.

have been trying to contact a person in your company for info on having a cat for emotional support with drs note my name and number is Cathy Piruzza thank you

K

I have been trying 6 times to book a flight on Jan 31 returning feb5 and your web sight gets to the end of confirming and then quits and does not confirm my flight .. the offer ends today . Was this real or fake as I cannot complete my reservation . I am a 9$ fare club

this Airline is incompetent I would not switch names on my reservation one week prior to departure They delayed my flight approximately 5 times and on the final time their pilot decided not to fly so they cancelled our flight till the next day I had car rental reservations hotels did not offer reimbursement for that get to the airport the next morning supposed to leave at 8:30 show up flights not leave until 9:45 I have event tickets and other plans and scheduled and they have disrupted my entire vacation used a vacation day for the delay I never refuse any explanation for the delay or any other inconveniences they might have cost terrible Airline would never fly them again and would not ever recommend them again to anybody

From portland to lax one of my baggage didnt arrived. Plaese help me. Nobody is answering in portland spirit office. And in lax they dont know!!! My phone is eldad leibovich


Need help soon

Thank you

The website says they cannot reserve my flight and we've been having this inconvenience for about a few months now. And when we call, they say that it is not true and i urgently need to book this flight. I don't see anywhere to send an email with an image of the issue but i hope someone can get back with me with a solution to solve this problem.

Please Get An Live Customer Service System Up An Running. The Dummy Machine Can't Resolve All Issues.

he hung up on me because i didn't want him to get on my computer. i called in because i was charged twice. wasn't resolved.

Had a flight today aguadilla PR to Ft.Lauderdale and really disappointed with front desk service at Spirit airlines, I arrive to airport 1Hour ahead before my scheduled flight with check in done online my luggage paid online and this lady does not allow my luggage into the plane stating I was late SERIUSLY one hour before everything done online and at this point have to flight without my personal belongings because she didn't want to. This is extremely ridiculous spirit airlines have to hear my voice and return my money back for what ever I paid for my luggage just cause your unexpirence employees feel so.

I just spoke to a supervisor from Spirit Airlines about seat assignments. There are no seat assignments at this time as you are assigned seats at the airport. I have a partner that I am traveling with and they assign seats randomly, so I may or may not be seated next to him???? Hello. I was told that to assure that I will be next to him I will be charged an additional $10 or more depending where I want to be in the plane. I have never traveled on Spirit before and probably will not travel with them again. I have traveled extensively with other airlines and have NEVER heard of this practice. I see why you suggest not using profanity as I am so irritated now that I may HAVE used some. Bye Bye Spirit Airlines. I am not a difficult person but this is absurd.

I have been flying since 1964 and have traveled on most of the major airlines and visited 50 different countries. My experience with Spirit in merely booking the flight, evaluating the excessive additional costs and confirming the flight have been the worst ever. In fact, it has taken me over an hour to be able to reach a live person to simply confirm that a regular garment bag is OK for carry on!

We will never use spirit airlines again .fights delayed big time .people in line said this was their 2 try.and they got their money and went to another airline .we should have .paid 52 to just check bags and then 55 for weight.people at desk was extremely rude and acted like they didn't even see us standing there .worst treatment and service .never again .Deborah Campos

I am a loyal customer of Spirit Airlines I will be traveling soon on Sept 3rd from Altlantic City to Orlando then returning from Orlando to Atlantic City on Sep 9th seems to be a problem getting a confirmation I have tried to reach you numerous times without succeeding It is extremely ridiculous, annoying, frustrating, idiotic, and I am shocked at how you can run a company that does not allow you to speak to a representative for information that you need in order to continue plans for a vacation. I have called repeatedly with no satisfaction I need to hear from you on what the problem is with my reservation as soon as possible. That is the least you can do.

A very upset customer

Patricia Glowacz

cannot reach a person-- will never fly again

I'm going to make sure that no one Flys on sprite airlines every again they are robbing people and the customer service is horrible

Please note, that I came in late , I'm benouced to me , my suitcase was slightly opened.. I didn't realize it was damaged.. Until late Tuesday when I opened it! Then I saw that my stuff was in disarray.. My cosmetic bag was dumped out, my makeup all over.. And I still can't locate my earrings or necklace! I'm very disappointed in spirit air.. Since I did pay 54$ to fly my bag.. Since my suitcase is damaged , and my jewelry is lost.. I would like a refund of what I payed to fly my bag!

I booked a flight with your airline to travel Monday July 25 2016, from Fort Lauderdale to Boston. Departure time was 3:30 P.M. Flight 414. Very upset! Got to the airport. Chechking myself in didn't find my reservation. Yor employees are so unpolite! Was asking for help didn't get any atencion! They wore to busy on their personal phone calls while at work. Didn't have a choice, got in line to check myself with an agent, SORPRISE!!! Didn't find my reservation anywhere! My flight was cancelled without notice!!! Have been flying for years with so many airlines including SPIRIT! WORSE AIRLINE EVER!!! The worse customer services ever had in my whole life!!! Good luck in your business!!!

My daughter bought a ticket to and everything went fine. I month later a charge of 69.95 was added to my credit card. Apparently somehow she mistakenly created some kind of membership that would charge my card every year 69.95. Got no satisfaction from customer service, and it was no easy task to get a real person through customer service number. Very angry and disappointed.

When I Was Taking A Flight On Spirit,they Said If I Applied For A Credit Card.i Would Get 2 Round Trip Tickets To Fly On Spirit. Also I Went Out To Diner Cost $34.00
They Denied The Charge,my Credit Is Excellent. I Am Closing The Account What About My Points.

Flight 912 from Orlando FL to Ohare Airport ( non stop ) was scheduled to depart at 5:08 pm and was delayed for 3 hrs and then they landed in Detroit at 10:38 pm saying the pilot desereted the flight and now they are trying to find a crew to fly 150 passengers home to Chicago. Seriously what kind of airline is this. Not a single person working here has any information of whats going on. NEVER AGAIN AM I FLYING ON SPIRIT AIRLINES.

Haven't received my confirmation of my flight from New Orleans to Cancun August 16/22 6015196788 Bobb F Hannah Jr Dawn C Asby