Suddenlink Positive Customer Service Ratings - page 2

I had a recent issue with my internet speed, and was helped by a guy named Dustin. Just wanted to take the time to say that he was a great help, and fixed my problem with no issues or excuses. I can only hope that everyone in customer service is as helpful as he was.

I would like to express how impressed and appreciative of the repairman that came out due to my cable problem. I had been having with my cable pixling so severe I couldn't even enjoy it, he came in and checked everything and even climbed the pole to locate the problem. I was his last appointment for the day and he was cheerful and very knowledgable. I felt like I had met a new friend before he left.
It is good to know that your company hires such wonderful people.
If suddenlink gives rewards for good employees he definitely deserves one.

I am very satisfied with my experience with Joe Espinosa,My Technician for that day

BARBARA 2507 CLOVIS was very professional. I did not have any issues and got everything I asked for no problem. She even lowered my bill by about 40 bucks. She did very well!!

I had two experiences with Suddenlink technicians. The first one (on Saturday afternoon) was very bad and we were left with a faulty hook up. We could not record or pause the new DVR and the representative became angry that I was asking questions. I wish I could tell you his name. He was not driving a Suddenlink truck and didn't seem to have much customer service experience. I was in tears when he left.
Today (Wednesday) the second representative who was named Hershal Massenburge came to fix the botched job. He was professional and friendly. He went straight to work, checked out the DVR, found the problem and replaced the box. I had a list of questions and he very politely answered each one. He took the time to show me how to operate it and wrote down instructions so I could refer back to them as needed. I was greatly impressed with his ability and when he left, I had the understanding I needed to use the new systems with confidence.

I have has Suddenlink for a year and have only been down 1 time for a couple of hours. Speeds are consistent at 50MB download and 5MB upload

I want Suddenlink to know how helpful Anthony Yarbrough in Jacksonville, Tx. has been for us. He fixed our problem we have had ever since we've moved here and been Suddenlink customers. I have called many, many times trying to get reconnected and reset. It has been so very tiring and aggravating. Very thankful for Anthony. He cared enough to get us set up RIGHT, finally. He had a very nice helper Spencer and both didn't stop, even with the weather as hot as it was, until they took care of the long ongoing problems we have had with our connection. Both were very polite and we wanted Suddenlink how very appreciative we are to Anthony. We also thank Spencer.

8/27/2015- 6pm - Flint, TX. My cable and internet is provided by Suddenlink. Today I acquired one of the new (pace) boxes allowing me to receive all channels my plan provides. After exhausting all my efforts attempting set up, I dug out a business card given to me many months ago by Matt Beard, a Suddenlink Tech. I was impressed with Matt the first time he came to my residence.
Not only did Matt answer his phone after normal work hours, he patiently walked me through set up and placed the phone call to activate my box. On top of all that, he doesnt even work the Flint area now. I believe he said Athens, TX is where he is assigned. Matt gets a large thank you from me for service with a smile in a service area that was not his responsibility!
As a manager I know that employees with Matt's commitment to customer service, combined with a pleasant professional attitude are rare and I hope he is recognized as a valuable asset to Suddenlink.
Thanks Matt!

Larry Lipscomb, one happy customer!

Barbara at our Clovis NM office for Suddenlink help me on our 3 accounts found the problem and resubmitted my package saving dollars every month. Thanks Barbara Tech

I would like to commend Alecia #84642 at the Amarillo Area Suddenlink on 45th and Bell. I had attempted several phone calls re: a double payment of an account for my brother, Vernon Rogers. He had been paying twice for his suddenlink since about April 1st, 2015 at the rate of $80.08 per month. Because The Talmage, a low-income apartment in the central area of Amarillo has a contract with Suddenlink for services and my brother did not know that, he was paying for the service each month. I stopped by the store in August with the statements from the billing and Alecia seemed happy to help me. She checked with her supervisor that day and when I returned, she had an answer. She did this with a happy and helpful attitude. As a matter-of-fact, I found the entire staff at the store joyful with each other and with the customers. I am a customer of Comcast.com in Portland, Oregon and I have been in the store many times. I am not treated with the same welcoming that your facility's customer service offered. than you to you and to Carrie Irwin for her leadership. I have never written a "good job Ms. Customer Service" review EVER. You can understand from that statement that Alecia was outstanding.



Barbara Rogers

Randy Parker, helped us yesterday, August 17th, 2015. He was extremely patient and super kind to answer our questions and help us with our Smart TV. I think the TV is smarter than we are!

We recently upgraded and changed our suddenlink package. The installer that helped us was Carmen, He was very knowledgeable about his job and was friendly. He watched over our changes and made sure we received good service. He followed up on our questions and installations. We have only praise for him and his professional job. Thank you, Carmen.

Though my experience with the technicians at suddenlink was less than perfect, my experience with customer service was WONDERFUL. Ms. Elizabeth Williams did everything she could to help me, which was no easy feat when I was moving so far away and then had a negative experience with the tech when I got there. Elizabeth kept in contact via email and phone and checked back with me to make sure everything had been taken care of. She truly saved my experience with Suddenlink!

Chris Lindsey is the best technician we have ever had. You could not have a nicer young man representing your company.

I called several times today and spoke with Yvonne she was very nice/ My internet & phone has been on & off for 4 days she is doing everything possible to get it up and running.Sometimes we fail to appreciate what the other end is doing to help us.Thank you again Yvonne!!!

We were very pleased with the service we received from our technician. He was prompt and knew exactly how to fix the problem. He was extremely professional and was such a nice guy. I hope if we ever have another issue he will be the technician to come out. He was just terrific!!!! A plus!!!!!!!!!!!!!!! His name was Robby-Tech

Suddenlink has investigated my concerns posted on this site on 4/30/2015 and has addressed my internet service issues relatively quickly. The support provided by Kacie was outstanding and I appreciate all her efforts to resolve the issues.

I wish to commend service tech. Mr. William Hall during a recent service call to my residence.

William was knowledgeable, efficient, and congenial.

I am very happy with the results of his efforts.

Hello again! It's Jeanette Dukish, here, to share another positive experience I had, with a Genuinely Caring Suddenlink Representative, "Christina" (Aspect ID.#5705)... Oh yes; I make certain to obtain their Id. #'s, in case there may happen to be more than one person with that same name, because, I like to see credit go, where it should go. I asked "Christina" if she was in the Tyler, TX. or Lubbock's call center and learned I'd reached their Lubbock, TX. center's "Technical Department". Some time back, I was blessed to speak with "Christina", but then, I wasn't feeling my best, yet, she was so Kind, Considerate and Patient with me, not allowing herself to take my "mood" personally. I had spoken with a different Tech. Rep., who was NOTHING like the typically courteous Suddenlink Representatives, so, by this time, I was far from pleasant, in tone, when my call was routed to "Christina" that time and she succeeded in turning my "mood" around, completely, just by CARING! Genuinely CARING!!! Well, I tend to remember Special People like "Christina". Tonight, she resolved my cable issue, Knowledgeably, Proficiently, Efficiently, Pleasantly,_ always maintaining a POSITIVE attitude! I appreciate how Honest Personable and Truly Sweet this First Rate Professional is and was to me! I commended her to her Supervisor, but, I wanted to put in writing my Thanks to "Christina" and "Suddenlink" for working, hand in hand, for the benefit of their customers, as myself, who really appreciate the extra effort, put forth, to ensure we get the most for our money, which, in the end, means we receive valuable services, which can only enrich our lives, all the more. Thank you, again!

My name is Jeanette Dukish and I realize why we aren't supposed to submit these, written in completely capitalized letters. My former submission, a letter of well-deserved praise for Suddenlink, sadly, came out in all "lower-case" letters,as a result, which was never my intention! Now, as to the reason I am writing this comment... Sitting down, in my recliner, turning toward my phone, I saw I had a new message. It was from Suddenlink. Putting my phone's speaker on, I heard the "interrupted dial tone", a nice feature I like, that alerts me, when someone has left a message, should I not even look at the Caller-Id.,_ and learned Suddenlink was going to be rearranging their Channel Lineup and that Phone and Internet service may temporarily be disrupted, between the hours of 12:00am-6:00am March 31st, 2015. I wanted to contact Suddenlink, to thank them, for considerately alerting this customer about the possible interruption, which I understand, is not likely to involve that entire span of time, but, Suddenlink Tech. Rep., "Richard" (Aspect ID. # 5824),_ I know this, because, I specifically asked him for his ID. #, since he, like many of his wonderful Suddenlink Colleagues, "Fielding Customers' calls" and Technicians literally,_ "In the Field" go out of their way, to serve their customers and should be recognized! When I told Richard I was one customer, who appreciated Suddenlink's People and the extra effort put forth, for us, he said, something that I could tell, he took to heart, based on the sincerity, I detected in his voice, "Here, at Suddenlink, we really don't just view you as 'customers', but like 'Family'." "Richard", You are a True Gem and Valuable Asset to Suddenlink and its customers and I trust your Supervisor(s)will acknowledge how Courteous, Knowledgeable, Personable, Efficient and Exemplary a Professional you Genuinely are! So, "Richard , Thank You, for confirming my belief that I continue to be a "Valued Customer"/"Family Member",_ among ALL Your Valued Family Members, whether they realize it or not, I know you All take pride in your work! And Thank You, Suddenlink, for hiring "Richard" and Individuals of like character, who represent you and your Patrons, so admirably! God Bless and Good Night.

adam and matt came and fixed our telephone and computer ,they were very knowledgeable
and fixed our problem in no time at all.
theywere very proffesinal and neat.
egvw

I had very good service from tech verlin .

Leonard Clark just came to my house to change boxes. He was wonderful and very patient. He exceeded my expectations. He is definitely a keeper, if I need further help, I would surely appreciate his coming.

Now I wish the billing department was as helpful and would correct an error that has been going on since 2006!

Jr. Villella was the service representative that you sent to fix our cable. He did an excellent job. Very pleased.

Jeremy and William, your servicemen were very helpful and restored our cable service to very good condition. They were here on time and very courteous.