Suddenlink Positive Customer Service Ratings - page 3

I have said to everyone I've had contact with
in your company: "Tell your boss you should get a raise." Your staff is terrific.
But today you sent a great guy to fix my TV which he diagnosed immediately and replaced
broken connection.
Please send him every time I need help although all your repair staff is caring and helpful. And local!

Don't remember his name but lives in Cornville and came today at 10:30!

Barbara at the clovis n.m. office is the best. She help me get the plan and service I wanted and got me the instalation dat I requested. She went the extra mile to get my service started because of my situation. I thank her !!

This message is to commmend Brady H. for the professional competence and attention to detail he exhibited while installing Suddenlink at my home on Dec. 28, 2014. Good service deserves recognition and appreciation, and this is satisfy that obligation.

John H. Kennedy

Hey we are back on. I have a plea for you please what ever it takes out in this area, 15001 S. Western St. I beg you please fix it. You have wonderful people working for you, but something is so wrong with Suddenlink, we pay tons of money for internet and tv and I have to call every week. I wonted the house phone but with this kind of outage all the time it would be stupied to add something else to the bill. Jeremy was here yesterday and he was so kind and so helpful to a old grandma, I so appreciated him. And he just apologized and apologized for all this mess. Why should he have to you have a booming business and many people realiging on you for service, and we pay your wages and keep your company going. I hate to see this company bottom out because the top dogs wont tend to business and keep it going as the tv say so realiable. Seems like that is a one huge lie. I dont wont to try others, but we cant keep this going like it is. I am really really sorry this is happening, guys lets get it fixed and keep it fixed. Thanks Jane Clifton Jeremys number is 10248

Leonard Clark showed up to get my voice mail working and had everything set up in five minutes. Greatly relieving the problem and he did not make me feel dumb! lol A good man to have working for your company.

Rey Carrero (tech# 10620) was great. He installed a new service for me and was very careful to explain it fully. He even gave a cell number where he could be reached for questions, should they arise. Hope you keep him. :)

Don Loomis (tech #2049)was kind, polite, and helpful. Hope you keep him. :)

Today Carlos #73013 Visited my home and got my internet up and running. He did so in a very professional manner that was in no way condescending. Good man to have on your team!

My Name Is Jean Dukish & I Reside In Big Spring Texas & I Had The Best Experience, Re. Exemplary Customer Service, Thanks To A Suddenlink Technician "steve Trujillo" [tech.# 79497]. This Man Not Only Resolved Issues I Had,concerning Internet & Cable, But Also, Phone As Well. He Took The Time And Cared Enough About This Customer, To Educate Me About How To Get The Most Out Of The Features Suddenlink Services Have To Offer. I Can't Say Enough Kind Words About This Wonderful Representative Of Suddenlink,but, I'd Be Remiss Were I To Neglect To Commend Him On His Outstandind Performance And Congradulate Suddenlink, On Their Excellent Choice, In Hiring Who I And, I'm Certain Many Customers Consider To Be A First Rate Technical Expert As Mr. Trujillo! To You Steve Trujillo, Thank You!!! You've Made Me Glad To Remain A Loyal Suddenlink Customer And,_you've Made My Week!!! Great Job!!! God Bless You!!!

The gentleman from Suddenlink showed up on a cold and rainy day. Answered all of my old man questions, got everything working perfectly. I could not be more thrilled. This man is a credit to Suddenlink for his professionalism, his patience and his kindness. Eric Weiner

We have been a member of Suddenlink so long I cannot remember when we first joined. We are so disappointed with the new programs that we have started to refer to Suddenlink as SUDDEN DEPRESSION. We hope they return to a decent program list. As it now we will not recommend them to anyone. If it stays the way it is we will look into finding another service. It is a shame that it has come to this but in our opinion Suddenlink is no longer worth what we are paying them.

Clo Herrera Performed Requested Service In An Appropriate And Professional Manner.

Appreciate His Concern And Service.

Good Company Representative.

Richard (tech ID 84275) and Carmen (tech ID 77298) set up my mother's cable service in March 2014. Her system was very hard to set up and run the cable through. These two men were very patient with my mom's requests though, and did a really great job! I'm sorry it took so long to brag on them and my service!

Kevin Stedry from Mineola went above and beyond today. I saw him driving through Hideaway and followed him to ask if he could come by to check my cable. He made time for me after all of his other calls even though it was after hours. Suddenlink should be glad to have him representing their company. He helped heal some bad feelings I had toward Suddenlink.

My name is Jean Dukish, I live in Big Spring, Texas & I am an EXTREMELY SATISFIED SUDDENLINK customer!!! Please know, I feel badly for those of you, who have not been met with the same EXEMPLARY CUSTOMER SERVICE I & so many others have known, who may not be aware of this site,_ as I wasn't, until I began to "google" "TiVo", due to an issue I was having w/ their videos, Suddenlink makes available to its customers. To Dissatisfied the Customers: I do not doubt the sincerity of your heartfelt discouragement & disappointment, in the least, NOR, do I fail to recognize Suddenlink's concerned Representatives' earnest attempts to resolve any & all remaining issues you have expressed. While I can understand there are negative things that can be said of any existing Company, sadly, so much of the time, people who have POSITIVE experiences, w/ a Business, just go on their merry way & that's that! I used to be an AT&T customer, paying FAR TOOoo MUCH for Telephone Service. Some people I know were paying 1/3rd of what I was per month and getting the SAME PHONES SERVICES I'D been OVERPAYING AT&T,_ for ALL those years! I switched to SUDDENLINK & I haven't looked back! I have SUPERIOR INTERNET SERVICE W/ SUDDENLINK, AS WELL AS FANTASTIC CABLE SERVICE! ALL telephone interactions, W/ the exception of (2) have been POSTIVE!!! I had a truly negative home visit YEARS ago, AND SUDDENLINK'S REPRESENTATIVE, NOT ONLY REPORTED THE TECHNICIAN, BUT, SUBSTANTIALLY, ADJUSTED MY SUBSEQUENT BILL. Honestly, as I'm certain is the case w/ most of you, I am not made of money, either, and I told the Customer Service Rep. that, while I appreciated the financial gesture, what meant more to me, was to be treated w/ "respect", w/in my own home, which is NOT what occurred w/ this MIS-representative of Suddenlink. As the conversation progressed, I could hear the genuine "distress" in the woman's voice & knew she wasn't merely paying me, "Lip Service". She cared! When someone does something unpleasant to me, I try to figure, "We all have a 'bad day', now & again..." That's something I can overlook; but, when an individual goes out of his/her way to be rude, there comes the time to lodge a complaint. I am just wanting to remind people, out there, that for those rude & unprofessional "jerks", who, unfairly, subjected you to their brand of "abuse",_ that's what I consider it & no less,_ PLEASE REMEMBER, they are, LIKEWISE, ABUSING & TARNISHING their WORTHIER COLLEAGUES' public images, w/ whom & BY whom, they should not be grouped, NOR, should they be judged. Wonderful Individuals such as "BRANDON", (of Big Spring),ERIK & ERIC, JERRY, DESTINY, CHRIS, DANIEL, LANE, RAY, ROBERT,...AND NUMEROUS OTHERS, whose names I cannot recall, just now, are some SHINING EXAMPLES OF SUDDENLINK'S FINEST, WHO TRULY CARE ABOUT PROVIDING "EXCELLENT CUSTOMER SERVICE"! That means a lot to this gal, especially, when you consider we live in a world where things are so cold & impersonal. I consider myself a LOYAL SUDDENLINK CUSTOMER,_ BECAUSE OF ITS WONDERFUL PEOPLE & GREAT SERVICES SUDDENLINK PROVIDES ITS CUSTOMERS. For those of you, w/ less than satisfactory results,_ to say the least, I truly, wish you the very best! Thank you, for taking the time to read this. Good Luck!

After having problems for about three weeks, finally the three young men who came out yesterday,8-15-14, worked together to find the problem and fix it. We are grateful for their expertise and dedication to their job. They are Danny D, Eric Andrade, and Eddie Cook. Thanks for a job well done!!!
Phil and Betty Raughton

I have been reading over some reviews from dish and direct TV. My mom just had the worst past few months with direct TV. It made me realize all you see are the bad reviews. My husband and I have had suddenlink Internet for a few years now, and we have never felt screwed over. Att was the absolute worst! We had some issues with going over our data on suddenlink. We never even knew there was a data limit. That was a bit annoying, but nothing worth getting mad over. We have also had suddenlink cable a few times and have never had problems, been charged extra, or felt like the customer service was lacking. They have always been very helpful and quick to keep their customers happy (at least in our case). Last time we got our cable installed we had the most amazing tech! He was there way longer than his allowed time, but he fixed some things that the previous person had just rigged to get by. We live in Ozark, Missouri, and I would recommend Suddenlink to anyone looking!

Ray Villarreal did a great job of fixing our problem ... explained what he did and why we were having this problem ... nice young man

This weekend my husband and I had decided to terminate our service with Suddenlink, we just felt that this year we have received very poor customer service. We have the internet, Tv, Security and phone with Suddenlink, and my last two calls I've felt I was not given good customer service. I have been paying for 2 boxes and only one has been working, could get anything but local stations. I called and the person on the other line just said that would reset it on their end, which they did and still today only local station, cant even use the Suddenlink remote. About 3 month ago our alarm went off 3 times for no reason when we were not home 2 of the time, third time police came, said call our carrier get it fixed. Called, they came days later did some repairs and left, said all is good. Friday same thing happens, police show up at the door, said this problem need to get fixed, police having to respond always for false alarm. Call Friday morning to Suddenlink to get someone out to repair, young man says will get someone else to call me and set up appointment, never called! Finally late Satuday I get a call, they set up appointment for Monday 21, July. This morning Mike Shanks with Suddenlink shows up for at our door. Finally, someone that knows what to do! He was very kind and friendly and was just here for a quick fix. He tested the equipment, made several calls, and finally got our alarm fixed. Mr. Shank was kind, that when I told him about my last couple of experience with my service calls and how my box in the bedroom didn't work, he got that working too before he left. You need more people like him, he gives good customer service and cares about his customers. If anyone else would of come it would of been the same quick fix and he's gone! We've been with Suddenlink a long time, and I see the difference in your customer service, so today Mr. Shank saved you a very unhappy customer. Thanks.

Overall I have had a good experience since returning to Suddenlink after 6 years with DirecTV for my TV Service. When I have had tech visits they are either on time or if late I receive a call updating me of the new expected arrival time.

Recently I have had internet issues, when I reached out to Suddenlink (Ashley) she in turn referred me to the local Suddenlink office who updated me on what the issue is/was and they told me when it'd be fixed.

My only complaints are not with the employees, it's the lack of MLB Network, NBA Network, and charging $50 for NFL Redzone when most other companies include it in their "Sports pack."

Jeremy was at my house this afternoon. I would like to tell you that I was most pleased with him, his appearance and the competence he showed as he found my problem and gave me the hands on instructions that I lacked. His Id

Just wanted SuddenLink to know that our technition came out today and worked very hard in the heat to resolve our issue of volume fluctuation on our TVs. Service person, Garth Cummins, of Tyler was able to resolve some of the issues and put a call in for input on the larger TV that still seemed to be rising and dropping in volume without control changes. We appreciated his efforts and it is much better.



Myra Kent,

Our power went out during the night and we could not get our suddenlink internet back up without calling. They said it was my router but my router was connected and said it was working. Why does this happen? We disconnected the two cords they always tell you to disconnect and still couldn't get internet back up. Really tired of this as our power goes out a lot.

Very fine technician, Hunter, #86450, came out this wk to help me w/unknown problem. Identified that I needed to replace router. Then took the time to show me how to operate a bedroom TV tht I'd ben avoiding for over a year because I couldn't make it consistently work right.

I could not be happier your techs are terrific hunter and ben they worked like a well oiled machine and before they left everything with our cable was checked you really have no competition in Amarillo your techs are the best a lot of companies forget these people are the last people we see they are suddenlink thanks again