Samsung Customer Service

User Reviews, Ratings and Comments

Samsung customer service is ranked #401 out of the 628 companies that have a CustomerServiceScoreboard.com rating with an overall score of 30.95 out of a possible 200 based upon 1315 ratings. This score rates Samsung customer service and customer support as Disappointing.

NEGATIVE Comments

1,242 Negative Comments out of 1,315 Total Comments is 94.45%.

POSITIVE Comments

73 Positive Comments out of 1,315 Total Comments is 5.55%.

Issue Resolution

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Viewing Samsung customer service complaints
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Dear Sirs,

I am very dissatisfied with your policy regarding repairs of mobile phones. Let me explain my situation.

I have a Galaxy s2 phone that I was prompted to upgrade firmware for. While upgrading the firmware to Jelly Bean OS the phone hung up in the middle of the process.

I sent the phone in to have it reflashed and was told by Samsung thay you were unable to reflash phone as the phone had hardware problems related to the firmware upgrade. I was then told that it would cost me $70 to fix this issue because my phone was out of warranty by a couple of months!

Here is my issue with Samsung, my phone was working fine before the upgrade. How is it that performing a firmware upgrade can cause a hardware issue? And if so why can’t a simple test be run before the upgrade to check that the necessary hardware components are working to do the upgrade?

Why was I not given a disclaimer that upgrading the firmware could render my phone useless and require me to fork out $70 to fix it?

This is just bad business practice and makes me leery of buying any Samsung products. I will be sharing my experience with all my colleagues at the university, filling a Better Business Bureau claim and blogging online regarding this matter!

Thanks for your time..

Ezztek 5/17/13 10:21AM
Poor service, rude, liars, no common sense, hackers
To start out, I sent in my laptop in February to be fixed under warranty they said the problem was a broken part, factory malfunction and they would have to order the part. (Poor service) We called Samsung 6 weeks later because no call or any update on what was going on. They told us “sorry they don’t build parts for that laptop no more’’ they convinced me to accept a different, newer model laptop but with a slower Intel core. My original Samsung laptop was a business setup and an Intel core i7 and traded for a new laptop also for business with Intel core i5. Mostly changed because I needed the laptop ASAP for my work.
The laptop is only used maybe once a week for using adobe audition or Photoshop. I noticed after a while it was not as fast as my other laptop which is a Toshiba satellite with a home setup, not built for anything heavy like business and it is an Intel core i3 and the mouse would not work at random times. At those times it would not recognize anything, not a cd not an external mouse, nothing. I called Samsung they said they can’t fix it because it’s out of warranty. I said we have not had either computer for a whole year, the first was bought in December and this we received in the end of March so they said they would fix it just this once. I didn’t argue much about the warranty since they were going to fix it anyway. We sent it in about 2 weeks ago and they sent an email saying they received it and were going to start working on it. Over a week later they called me at 9am asking for the password to enter the computer so they can figure out the issue. I freaked. I asked them why they have had my computer for over a week and just that day was going to look at it? The only thing she said was I don’t know there is nothing in the notes but they are working on it now thank you for your patience have a nice day. (Hackers)At around 4pm I got a notification from Facebook telling me someone was trying to enter my Facebook with the wrong password multiple times from Fort Worth, Texas. The only thing that came to my head was the laptop we sent to be repaired, so I called like I didn’t know nothing and asked what location my computer was at. The first customer service person said “hold on one moment while I research it. Pause, pause, pause… “Mam, it’s in Fort Worth Texas’’. BINGO! I said calmly now I need to speak with your manager. She transferred me to the supervisor. I told the supervisor what was going on she made all kinds of excuses for why it could be happening. 1. No your laptop is not in Fort Worth, Texas 2. “Maybe Facebook sent a false message by mistake” WRONG! 3. “Well maybe it tried to turn on multiple times by itself. Wrong! 4. The tech couldn’t because we have a hi-tech internet blocking system that does not allow techs to get online. Wrong! 5. The tech has been in our company for 20 years he wouldn’t do that. Wrong again!
1. No first person confirmed it is in Fort Worth, Texas
2. Facebook would not send a false message saying its coming from an obvious location like where my laptop is at.
3. First my Facebook password is not stored. Second Facebook wouldn’t try a wrong password multiple times if not stored.
4. They are techs, can’t believe you are trying to tell me a tech can’t break the codes to get on the internet. I sent the laptop there for the reason that they can do things we can’t.
5. Does not matter how long someone has been working somewhere, doesn’t mean they are not corrupt. If not him someone else. Point is someone did.
I was transferred to the manager finally and she did the same thing , she put me on hold multiple times for 5 to 10 minutes each time, could not understand her because she mumbled most of the time. Had to hang up was getting nowhere with any of them to make a complaint with the local police. Now a complaint been recorded in case something else happens with my personal stuff.
I received the computer today along with the work order. First of all it says “shipped from: FORT WORTH, TEXAS”. Says out of warranty and the work done on it was just a reboot nothing else fixed and in a note at the bottom says” technician recommendations: CX SHOULD SEND OIN ADAPTER FOR EVALUATION”
In conclusion Samsung is horrible. Will never buy from them again

Sarah R 5/16/13 3:01PM
My S2 died during update, sent it to Samsung for repair. Got a call today and was told there was a mechanical problem that had to be fixed before they could update the firmware and it would be $70. I told them never mind.
I called back to find out just what the problem was. The second person told me there was nothing wrong with my phone. They were charging me $70 because the phone was out of warranty.

Unrelated - The background noise was horrible. You could hear people in the background talking, laughing and carrying on. I could hardly hear the guy I was talking to.

Anonymous 5/15/13 6:45PM
Bought a tv 55 inch samsung 6000eh. Didn't work out of the box. I understand things happen. But holy crap treat me like crap then tell me you will fix it because you;re obligated. LOL it was 10 mins old. Asked them to atleast add some warranty to the part thats already broken if you wanna do that. they replied with the same response needless to say I sent it back LOL

Wolfeman 5/15/13 1:10PM
Extremely poor service)especially in Nasik. Never ever buy a Samsung product if you want to live happily hereafter!Advice to all defence personnel -STAY AWAY FROM SAMSUNG.

Ganesh 5/14/13 6:50AM
Bought a Samsung HM1700 headset for my phone on 3/28/13. As I was on a call on 5/13/13 (less than 6 weeks later!) I suddenly had a hard time hearing the caller. Pulled the headset out of my ear and the earpiece is separated from the body of the set! Called "Customer Service" and spent 30 minutes talking to three reps, none of whom spoke English as a first language, and none of whom would guarantee me that sending the headset back would result in a new headset being sent to me. This thing is less than 2 months old, and I didn't do anything to it ~ it's never been dropped or abused in any way! I believe it has a manufacturing defect. Bottom line, don't buy their headsets: they are crap, and the warranty is a joke.

Kim 5/13/13 11:48AM
Have a Smasung Galaxy S2. and from new it has been turning it's self off and the only way to switch it on is by reoving the battery and placing it back into the handset. Samsung cannot find a fault with the phone. Been for repair five times. Fed up with this rubbish phone and customer service. Iphone for me next time. Stay away from Samsung prodcuts.

ewawoowa 5/13/13 1:38AM
Called Cust Service In Re Less Than 6 Month Old 60" Plasma.could Not Understand My Problem, Which Was The Tv Did Not Power On. 45 Minutes Later Told I Would Receive A Return Call Within 48 Hrs.this Incident Occured A Week Ago - Still No Return Call. This Is Customer Service?????? Never Another Samsung Purchase, They Don't Make Anything I Can't Get From Another Manufacturer. Wors Will Be Spread - Don't Buy Samsung.

TAUNTONUK 5/11/13 5:09PM
for christmas 2012 i bought the samsung galaxy ace smart phone i also got the samsung galaxy tab 7.0. BIGGEST WASTE OF MONEY EVER. first of all the tablets sound was terrible and then one day i pluged it in for a charge and it started making noises. then it wouldnt turn on so we sent it back to be repaired and we found out that it would cost 160 euro to fix because the screen is not covered in the warranty. now the phone well it starts off fine then after about 5 months it starts to freeze then it turns off by itself and will NOT turn back on for about an hour. all together i spent 380 euro on them one of them is broken and the other i is as good as broken. i am never buying a samsung product ever again. i wouldnt waste my money

jcuthbert209 5/11/13 2:29PM
Outcome of Samsung/axiom customer service - customer should live with a product that is giving problems and is unhappy with..!!!

In UAE, I had purchased Samsung Galaxy S3 mini on 2 march 2013 (2 months and a week today) and I am extremely unhappy with the product as well as the service.
Below are the issues with the phone.. and related response and customer service from axiom telecom & samsung!!:
1) phone network goes off randomly everyday once or twice
2) phone restarts randomly daily at least once
3) Phone freezes while on a live call. All activities on phone comes to a standstill until the phone is restarted.

Pathetic experience. Worst phone i have ever purchased. And the customer service i received:
Shopkeeper does not acknowledge replacement at all. Says will repair it. (Repair for him means software reinstallation.)
I go to axiom (warranty holder) 3 times in 2 months. all 3 times they formatted the phone, reinstalled the software. apparently tested the phone and feel that the phone is working fine.
3rd time they agree that another customer before me had the same issue and they could not fix it and they had to and did return the piece to samsung. So i requested them to replace my piece too since they know and agree it is a genuine problem.
One week and 20 phone calls to samsung and axiom - but samsung never checked the piece themselves. Axiom did not return the piece in spite of agreeing there is a genuine problem related to the 3g network and this model. Samsung agreed to the issue too but did not agree that phone had a problem - i don't know how that logic holds true if they know and AGREE 3g network on s3 mini is giving a problem!!
All i asked was a replacement since this phone is clearly faulty.
But i doubt axiom or samsung managers i dealt with, understand the seriousness of this for the customer and acknowledge the disappointment faced.

This was experienced at
axiom telecom - Dubai (sheikh zayed road near financial centre)
samsung service centre - Dubai

Very Very unhappy. Will never trust Samsung phones or service and axiom hence forth and never never ever recommend it to others.

- Shreya M

MShreya 5/10/13 3:55AM
My Samsung S3 has recently had an update and I am really disappointed with the results in my dictionary. It's so frustrating when I type now, that the dictionary won't allow my new words, or recognise them again, even in the same sentence! It won't add, or save new words to the dictionary, and is sending me loopy! !! Please please fix it.

Anonymous 5/9/13 2:54AM
a) On 9 April 2013, I bouthg a Samsung Galaxy Note II through Maxis Business Choices Made Simple Plan;
b) 7 May 2013, the charger burnt while i was charging my handset;
c) 8 May 2013, i was directed by the Maxis Dealer to get the charger replaced in a Maxis Outlet;
d) To my horror, I could not get the thing replaced and I was re-direct to Samsung Customer Service Centre;
e) the operater should respond to the user's need/request and not just 'shaft' them to the Handset Manufacturer's Service Centre which is not conveniently located;

Yeong 5/9/13 12:01AM
They dont have UPSor generator,so they cannot take complaint

No customer relationship, rude people. Dont even know how to handlecustomer, started defending

Jag 5/8/13 4:20AM
Sent my Lap top 3 times n came back with same hanging problem. They were not ready to accept that they are unable to resolve the problem and insist that there is no problem...meaning I am trying to pull a fast one. Why do I stand to gain sending them my only Unit and be left without a laptop for days on end while its at their centre?

They have a strict no exchange policy. In effect they are violating the terms of their warranty by not repairing the unit.

Husain Shakir 5/7/13 7:29PM
Have over ten samsung products and have loved them all until today. I have a 7" tablet that died after only 3 months. it took me three weeks to get a repair ticket then when i sent it in they stated that there was damage to the power socket - not covered! laughed at me when i asked to talk with suppervisor. ended call by saying i could pay 100.00 to fix a 3 month old product.

bbirkholz 5/7/13 1:58PM
Worst customer service I've ever encountered in a supposedly high-end product. Bought a refrigerator after being informed by Samsung that it has a certain feature. I have a printed transcript of the LiveChat in which Samsung assured me(3 times) that the fridge has this feature. It was delivered this morning -- and does NOT have this feature. Samsung REFUSES to give the retailer credit so he can switch fridges for me. Fridge not even hooked up yet, still has all packing material. But they say they are not responsible, despite their clear misrepresentation.

stann 5/7/13 1:05PM
Samsung customer service is really poor. i have a samsung nano fridge. a month ago the fridge was on and the cooling inside started diminishing. the freezer was on meltdown. called the Customer care and they took the complaint but the engineer came 3 days later and told me that there was ice formation on the motor so had to shut the fridge down overnight and he would come back the next morning and repair it but he came back the next evening and poured hot water on the motor and asked me to leave the fridge off for another 4 hours. he left the fridge in the middle of the kitchen with water flowing everywhere and i had to push the fridge back in place myself. 3 weeks later the problems come back and the customer service is worse than before. the complaint was registered and the technician came the next day, checked the date on the receipt and then literally pulled the motor cover open and said that a timer has broken and needs to be replaced. now 2 days and almost tens of calls to customer care and the service centre later they tell me that the part is not in stock and will have to wait for 5 days. the technician tried to show off that he had a lot of knowledge about my fridge but refused to tell me what the main problem was and just told me that it was the same as before.
if the problem is the same as before then why was it not repaired then and now it suddenly needs replacement.
now i will never ever think of buying another samsung product ever again....

sami 5/7/13 5:18AM
Samsung has very BAD and POOR customer service. Visited Causeway Point branch on 6 May 13. I was not sure whether my camera could be send in for servicing at the service centre there. Approached the Cashier at the counter and pop her the question. Not only did she not raise her head to look at me, she gave me very BAD attitude asking me to ask the service centre (when that area was flooded with customers.)No basic respect, No eye contact, No manners. And Samsung actually trained their frontline staffs like that?
I only asked if camera could be send in here. She didnt answer my question and i wasted another 30mins of my time until i managed to ask another staff. For your kind info, her name is JOLIN/JOLENE. i do not know how you spell it.

Daphlyn 5/6/13 6:26PM
Manufacturing defect in samsung laptop

I had purchased a samsung laptops (Model no.-NP300E5V-A021N) just 2 months back and found a manufacturing defect on the screen support pannel.

i also had launched a complaint on customer care as well as samsung service station but not getting an appropriate response from service center.

Instead of accepting it as a manufacturing defect, they are treating it as a case of accidental damage but laptop does''t even has a scratch.

they replied - "repair will be carried out on chargeable basis"

SAMSUNG HAS THE WORLD'S WORST CUSTOMER SERVICE EVER

Amit

AMIT 5/5/13 10:39PM
I just recevied the poorest customer service when asking for help with our "new" Samsung camcorder. The rep barely spoke English. He couldn't spell our e-mail address. When I asked him to repeat the e-mail address, he refused and hung up! Unbelievable! This is abuse to customers!

frustrated 5/4/13 9:28AM
I own 2, Samsung S2 phones and recently I'm having problems opening my data from the samsung's "Memo" apps!
When key my password, it prompt me to the homepage of the "Memo" and I can't see my data which consist of my password of my credit cards of 5 banks! Both phone is having the same problems!

I call the support from Samsung Singapore and was very fastration that the support gay had advise me to clear all the data from the "Memo" on one of the phone and all my data cannot be retrieve! Now I had to call all the bank for new password and I'm on a trip in a few days time!

I try to use the phone that he told me to clear all the data to test again by creating another new data and it has the same problems but the support side can't give the reason why??

Samsung has a very bad product knowledge support team! Suck!

bad exp 5/2/13 9:44PM
i'm unable to know from samsung italy if webcam
vg-stc3000xc is compatible with smart tv ue32es5500pxzt, given that the suggested one,vg-stc2000, is not availble anyware and the online shops propose the first one as an alternative.
samsung italy claim "we do not have any information on the product vg-stc3000xc"
come on guys,it' s from samsung,not from a competitor .
can you help me,even with another model ?
in the mean time i can't chat on skype.

gpb 5/2/13 1:07PM
I am still waiting for the £50 cash back for a camera bought in November all documentation has been forwarded and received by samsung I have been told it is the bank cash card, how long does it take its a joke

Anonymous 4/26/13 6:19AM
I received Galaxy Note 10.1 for Christmas but no manual was included, just one to download. As have bad internet connection it kept timing out so requested a printed copy from Samsung. Couldn't get the requested input fields to work correctly and wouldn't accept details so had to put incorrect fields in. Very annoying. Told that I would be sent a manual which never turned up and I told them about their problem. I tried to contact Samsung again and they hadn't corrected their problem on their website so I telephoned. Spoke to guy who tried to help and said another manual would be sent. After over 3 weeks second manual had still not arrived so rang Samsung yet again and they said second one had been sent 3 weeks ago. I have been promised delivery of a manual within a few days, we shall see, its now 26 April, how bad is that!

LG 4/26/13 4:13AM
I recently needed to return my Samsung S3, for poor performance of the battery. I sent back the phone and battery. I pointed out to the service centre the phone contained a invisishield cover, this should not be removed. after a week the phone was returned, that was after I chased it. The documentation said they could not find an issue with charging (This was not the reported issue), the film/cover had been removed and they tried to reapply but a new one now needs fitting, and there was a dent on the phone. it's over a week and I cannot get a response indicating what action they intend to take, they have emailed the tech section every day (after I call them every day), the tech section are not responding, they are complete rubbish, given that I have bought 2 TV, 2 Tables and 2 mobiles over the last 3 years this is very poor. additionally I have emailed the head of Samsung Mobile for the UK and he has not responded (or his PA)

gvn 4/24/13 11:56AM

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Viewing positive Samsung customer service ratings
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Hello everyone, A week and a half ago I would of agreed with all of you. My situation started when two (of my 5 speakers, including the sub) speakers stopped producing sound. After swapping wires between speakers, I found I just needed two of the wires replaced. The CSR seemed really helpful when taking down my product model number, serial number, and general info. He stated he was able to verify the date of purchase by looking up my serial # in his system, and confirmed I was still within warranty. After taking all my general info, I was told to expect my order to be delivered within 3-4 weeks. I followed up on the 4th week and found out my order was actually cancelled because the POP (Proof of Purchase) was needed to confirm warranty period. I was a little irritated for not being informed if I hadn’t followed up. I explained to the 2nd CSR (4 weeks later after first initial call) how the first CSR informed me the POP was no longer needed since date of purchase was verified by the serial numbers on the bottom of my unit. I was transferred at least 5 times after repeating exact same story to each, and receiving the exact same response from each CSR. The fifth person I was transferred to finally seemed to understand me. He also confirmed I was within my 1 year warranty, apologized for the situation and then stated I will receive my order in 3-4 weeks. I followed up on the 4th week again and had the same scenario for the 3rd time, however, was told my POP was now mandatory for my order to be processed. This CSR was like talking to a 3 year old, I stated to the CSR that it was unethical for any company to go back on something it’s said, she responded “Well I know other companies work like that, but we don’t.” At this point I was mad, irritated, and even more disappointed in people who are so unwilling to help even when it’s a job. Giving up getting my point across, I did fax my POP, following up the next day I’m then told it wouldn’t be covered since the POP was received outside the warranty period. I wasted two hours explaining to each rep I was transferred in how state law requires for my issue to get addressed since it started within the warranty period. The last 3 reps I was transferred to were said to be a supervisors, I gave up after the last rep I received literally only repeated himself saying, “ you’ll receive a call within 1 business day,” I joke not, that was the only response I received regardless anything stated or asked. After the rep (supervisor) repeated himself for about the 8th time, Customer rep just ignored me silently, after receiving not any form of response but silence, I asked if his job was to specifically pick up the phone and repeat only that one sentence to which CSR only responded “you’ll receive a call within 1 business day.” Irritated about a week for being bullied, I found Samsung had a facebook page. So I took my complain there, I got a response from a Samsung rep with a day or 2 who treated me with the highest level of customer service. 3 emails later, I received my package replacing all 5 speaker wires. So if you haven’t already, post you’re issue there. Sorry for the long post, hope everyone gets the help they need.

tenksjz 4/20/13 12:18AM
I would like to thank Samsung for standing behind their product..We had purchased a television 18 months ago, in which we had not purchased the extended warranty. We were gone south for 6 months, when w got home the television was not working properly, I contacted Samsung, they agreed to fix our television, free of charge. It is nice to know there are some people that stand behind their products...Thank you.. I would recommend Samsung to anyone..

Anonymous 4/18/13 4:50AM
I bought the above referred TV on 9th July 2009, namely 3,5 years ago. Last week I have had problem in getting images , I saw some lines appearing on the screen and I contacted the local service in my city (ANTALYA-TURKEY). The service after checking my TV informed me that the Panel is out of order and it has to be changed and the repair cost would be about US.Dolars 2500.- +VAT..

I said to the person who gave me this information _are you out of your mind.. the new TVs with much more specifications are less than this price. He told me that this is company''s procedures and that he can do nothing about it. About 3,5 years ago I paid about 3,500.- US. dollars to this TV and now I either have to pay this repair charge or put it into the garbage. What is this..? As a customer (in fact I am a good Samsung customer.. I have at present at my home a mobile phone and a wash-machine and an air-condition, and a fax-machine they are all from your company) I did nothing wrong if this panel is not working correctly now. This is completely company''s responsibility.. It is a matter of course that the warrany was only given two years, but it is now justice that I have to pay an amount for repair with which I can puy a new one. You have to clearly note that I will not easily accept this unjuctice affair.. .

Mr.ThreeDays 4/6/13 7:41AM
Thank you Samsung! Love my TV and that supervisor Pam was awesome and helpful! I did not think it would work out well but it did!

Sunshine 1/21/13 10:19AM
I have samsung galaxy SIII and i want to update it to the jeally bean version 4.1.1 but it says contact to the samsung service. Could you clarify to me why my device didnt accept the update even it shows to me that there are new updare available in your device

tommy 11/14/12 12:46PM
Samsung sucks no matter what you say about it, worst customer service ever. Takes for ever for them to get the problem solve and when they say somebody will contact you from 24 to 48 hours its all a lie they never ever call you back. You'll have to call them back, that's how bad it is with Samsung. Never ever buy a Samsung product please.

APPLE 10/31/12 8:40PM
I just called Samsung about our 3 year old TV that takes 15 minutes to turn on. They were quick, very nice on the phone, and after getting the Serial and Model numbers, offered to fix my TV for free. I didn't have to ask. We'll see how it all goes, but I'm impressed!

Kris 10/24/12 10:19AM
This message is for KC. Thank you for helping me fo my tab2 for the trouble shooting and it works. Thank you very much!

Mj 10/3/12 12:12PM
I called the 800 number listed for Samsung customer service and spoke with one of their staff who was helpful and courteous in less than a minute>

Anonymous 9/8/12 8:55AM
I have had my laptop for sometime now and it is doing great!:) I had an issue with the update but with a very patient customer service agent and a little time we had it fixed w/in the hour and he walked me step by step through the process! I guess it depends on where you live and all components together! Not all negative on Samsung!
Stay positive b/c a lot of issues has arised with a lot of different brands!
Thanks Samsung

Anonymous 8/7/12 5:44PM
Aloha,

I purchased a Samsung 56" DLP TV three years ago. we notice white dots on the screen and later found out this is a chip defect. Samsung has said they will not fix a chip defect in one of there TV's.

I just cannot understand how a "Defect" will not be fixed when i did nothing to cause this. even though a TV is out of warranty a chip Defect should be fixed without the owner paying for it. also this is happening with DLP TV's. so Samsung is aware of the defect.

I purchased another Samsung LED TV a few months back, then this problem happened. I hope Samsung would fix this is i can tell everyone good things about Samsung.

Thank You,

Rick Samorano

Rick 7/12/12 1:00AM
Had a write a comment on the best customer service ever. Samsung fixed our 4 year old tv free of charge. The company they used picked up our faulty tv and gave us a temporary tv for the fews days while ours was away. Within 4 days our tv was back and working like new. Exceptional customer service and would highly recommend company.

Anonymous 6/28/12 6:42AM
After reading so many of these bad reviews, I was afraid of not getting a good customer service experience. Well, as I called Samsung on 1 (800) 726-7864, not only were all of the reps really nice, they were very helpfull too. Samsung will provide a technician to come to my place and check out what is wrong with my old TV. Everything will be FREE of charge!! I find it unfortunate that many other customers were unsatisfied with the survice. Hopefully, you will have a better luck, like I had!

AnnaS 5/21/12 3:34PM
I rang help-line this afternoon for help with a forgotten password for my brand new laptop.Iwas asked to participate in a satisfaction survey which i agreed to.Sadly as i was so excitedabout getting my computer to work once more i gave the wrong scores for the service i received.Iwanted to give total points for every question asked as i was completely satisfied with expertise , politeness, and promptness of response to my query.Somehow i did not achieve this with the scores offered.Please can you accept my apologies and correct this misunderstanding.

Anonymous 5/18/12 11:39AM
May 5, 2012 I would like to compliment "Chercin" who was the nicest, most professional, and knowledgeable customer service person I have spoken with. My 2009 LED 46" TV totally stopped working with a "clicking" in the back. After research, I found there were hundreds of people with the same problem. She immediately sent a repair man to see if it could be repaired. She gets a "10" in every area !

I cannot say the same for Adam who said he would return call after investigation..he never returned the call after May 3.

Anonymous 5/6/12 8:21AM
I found their customer support extremely easy to reach and very helpful - thanks Stephanie!

Samsung screen monitor 5/2/12 5:25PM
About samsung custmer service , I don' t have any problem and service was excilent . I used samsung phones for long time with SPRINT , T-MOBILE and now with ATT.
One year ago I get Samsung galaxy s and I would like to add another langauge to it ,So I called samsung custmer service and I have good support from them. If you need more information about samsung products check this link : http://www.samsungtoday.co.uk

ASH 4/28/12 7:21AM
I purchased this TV in November 2010. In October 2011 the TV was unable to read the signals from the HDMI ports. I have an Xbox360, Samsung Blue-Ray player, and Direct TV DVR attached via HDMI. If one stopped reading I think is it likely a cable, but all three must be a component on the TV which went bad. I contacted Samsung CS and it was recommended that I unplug the TV and plug it back in. No change, the problem didn't go away. They scheduled a service tech to come to the house a few day later and during the waiting period I decided to leave the TV unplugged. When he arrive he plugged the TV in and it worked! Wow what is going on here. The tech suggested if the TV exhibits the same behavior to leave it unplugged for several minutes. Between the October incident and mid January 2011 the HDMI ports stopped reading one time and I needed to wait about 60 minutes before the TV would read the HDMI ports. At this point I'm thinking what kind of BS is this? I never had to do this with the RCA! And how long do I have to limp along with this crippled TV. Since I had not registered the TV when I purchased it the CS offered to extend my warranty for 90 days if I would register it online. I did and Samsung honored the extended time on the warranty. Thank you Samsung, because in mid January the TV would not turn on. It would just display the red light on the front panel and click every second or second and a half. Another call to Samsung CS to arrange for repair and another visit with the same tech. This time a board needed to be replaced and the tech had it with him. I thought everything was going to go well after this repair. You know things break and Samsung honored and even extended the warranty. No problem. At the beginning of February 2011 I was sent an offer to purchase an extended warranty. I decided to go for the 2 year warranty and I am glad I did, because today the clicking behavior has returned to the TV. Strange as it may seem I also received a class action settlement letter from Samsung today related to the clicking behavior. Unfortunately this model is not included in the settlement. I hope going forward over the next couple of years Samsung is able to figure out what has gone wrong with this TV, because I don't want to keep taking time off to wait for the repair guy. The TV this model replaced was 17 years old and never needed a repair. Going forward Samsung has joined the ranks of Sony and AT&T and what that means is I will not knowingly purchase any products manufactured or sold by these companies. They have grown so large they no longer concern themselves with individual customers or quality products. Based on a couple of searches around the internet my experience is not unique. Please reconsider purchasing this TV and use my experience as a guide. I do not recommend this TV.

ChromeRider 3/17/12 4:32PM
I have had trouble with my dryer twice, first time it was under warranty the second time it wasn't. The second time all I did was ask them to pay for the parts, I would pay labor and they came back to me saying they would do both!

jf7 2/29/12 1:23PM
I had a very positive experience with customer service. I bought a 58' plasma 16 months ago and the picture started to go out. After having Sears come out to look at it (which is where I bought it), I got an estimate of $1500, which is almost as much as I paid for it in the first place. It needed a new panel.
I called 1800samsung and they wrote a report and told me that the full cost of the part and the labor would be covered even though my warranty had run out. The service rep was very nice and very helpful.
I was very impressed and even took the time to call back and give her supervisor compliments. It does pay to be nice and curteous on BOTH ends! Thanks Samsung!!

emily 2/7/12 7:49AM
my 51" 3d plasma broke just 8 days after i received it. i called customer support and they quickly escalated it to someone higher on the food chain. i was very upset about the situation. they originally denied my claim however i remained persistant and now samsung is covering the repair at no cost. in my opinion Samsung makes affordable superior products and I am very pleased with how the situation eventually turned out. they took the time to listen and empathize with me. Bravo Samsung my family and i will continue to purchase your products in the future.

mike 1/23/12 10:59PM
I don't know why everybody is sooooo upset . My phone messed up the first time & the Reps. were more than understanding & helpful . Now my new phone is messing up & again they are being helpful .
I've dealt w/ my share of phone companies and I've never known one to show a bit of kindness or caring as Samsung did .

Anonymous 12/5/11 2:13PM
Purchased Samsung LCD Flat Panel tv on 12/22/2007. The tv started having serious delays when I tried to turn it on. I called Samsung Cust Svc on 11/29/2011 and the powerboard was replaced on my tv 12/05/2011. This is well past the manufacturer and extended warranty I purchased but they honored the defective parts that were installed. I have no complaints. The quick response time and customer service were great. Hopefully I can get a few more years of service from this awesome tv!

8wheelsor2 12/5/11 1:22PM
Kudos to all the kind people who work at Samsung that helped me out. I called on a Monday morning and by Tuesday afternoon at 1:30 problem solved and MY 52" TV is working perfectly. I want to thank all of you that assisted me. I have told so many of my friends what a wonderful experience I had with all the people that I talked with. Professional personified. I would definitely call you again if any other problems should arise. Thanks to all!!! Happy Holidays!!!

Pat N. 11/28/11 9:31AM
I do love my Galaxy S2 but one very big design problem is that the connector for the adaptor is very fragile. It dropped off the table with the voltage connector inserted. It immediately bent. Now it sometimes connects, sometimes it doesnt it drives me nuts! This with a two year contract but I only have had it for 6 months now. Still 18 months to go!! Im afraid the connection on the phone will not last that long. Why not the magnetic connection that the iphones have? That is comes off it is stressed? Please Samsung learn!

remsey 11/22/11 2:40PM

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I was one of the reseller of Samsung mobile in the Asian area, to be precise in Thailand. however, one thing good about Samsung is they never been late in sending us the invoice for products that we've bought. but eventually they used to be so late in sending the products ordered to our store. it's probably because they're used to use a very odd and old style assembling system. they made all the installed and programs Operation system in Korea, then later send it to the available factories nearby, but it takes years before those products can arrived safely in our store. it happens for these past 3 years already (since I started to sell samsung mobile). So far i heard more than 65% of other retail store around Asia also have the same problems. The worst thing is, whenever I tried to approach them, they never give any sufficient response. they just said, wait, it's been processed.
Anyone 5/26/12 9:48AM
I was an employee at samsung and you had to try to trouble shoot and get the customer off the phone in 6 and half minutes with a floor person in the back ground telling you , you need to hurry and get the customer off the line the call is taking to long. Hated this job never had so many rude people in my face. You can barely verify the customers information in 6 mins more less trouble shoot with them to try and resolve their problem. If you raise your hand to try and get assistants with a call you may get someone after having the customer on hold for 10 mins but they tell you dont leave the customer on hold longer than 3 mins
so in the mean time you have to keep going back 3 and 4 times tell asking the customer to please hold 2 to 3 more minutes
Anonymous 3/16/10 4:09AM
I agree with everything you all have said about samsung. I work for Samsung as a CSR and it gets harder and harder to work there. Can't believe that these products that customers purchase are that messed up. I try my best to help but with limited resources and the BS training they provide us, it's hard. Believe me, I feel your pain. When you all call in and want to speak with a supervisor, basically, they can't do anything either. I'm going to give you all how this stuff work. In order to get you product replaced, it has to be serviced atleast 3 times, pathetic, I know. We then set up a claim and it goes to our Executive Customer Relations dept, and its not much they can do to speed up the process. They submit the claim to samsung corporate and then have to wait for approval, sad aint it. And I know when you all call in, the customer service/so called tech support really suck. Again, when they hire us, we only get 2 weeks of training then they put us on the phones. Some of the people on the phones are technical at all. Fortunately, I'm one of the technical ones but I'm not able to provide quality service because after 5-6 minutes I'm being rushed off the phones. And so you know, Samsung contracted a company name Alorica to handle the customer service duties. If you look up Alorica complaints, you will see the BS that this company is about. Just know that there are some of us that really care and want to help but again, we are very limited on resources. The same user manual that you have, some of us are looking in it also. And since I've been working for samsung/alorica, I will never in a millions years purchase a samsung product. Even if it was given to me for free, I would give it back. One time I was in Best Buy and this guy was looking at a samsung tv, I told him to don't waste his time, it's a piece of junk. Here are some contact info if you want you complaint to get across: Samsung Corporate 973-601-6000; www.alorica.com Executive Customer Relations(ECR) 800-522-7341. Thanks ! ! !
CustServRep4Samsung 1/10/10 8:49PM