- Submit your comment >>
Hi am sathish i bought a samsung led tv 32 f4100 from viveks showroom on 03/11/2013.
On the very first day i faced a problem usb data transfer is not working fine in the tv. Third day demo person came and gave a demo about the tv and installed the wall mount stand i asked to that person about the how to transfer the usb files and he explained me and tried to transfer files but its not worked properly he said some issue on the tv other technician will come and solve this issue he said. I locked a complaint technician came 08/11/2013 on that time it was fine he said there is no issue on tv its pen drive problem and that complaint was closed. I bought new pen drives but the problem persists randomly.
After two weeks later i noticed a some humming noise coming from tv. I complaint in samsung customer care complaint on 21/11/2013 technician came on 25/11/2013 the person who came for pen drive issue mr sugumar he said there is no issue on tv problem is in your house there is no proper ground earth connection and some neutral space interlinking is there something he said after that he gone but complaint still open. I called the electrician and checked the electrical lines electrician said there is no issue with electrical lines i checked the my tv in my friend house there is also same noise coming.
Again i called 1-sam-sung customer care i explained about there is no electrical issue in my house. I asked for refund of my money they sent other technician on 05/12/2013 mr pramoth he saying this sound is normal with all samsung led tv because of design is like that. I informed to tech mr sugumar said some electrical problem but now you are saying this is design fault its common with samsung led tv. mr pramoth (tech) said this is common problem refund is not possible. I asked a written letter about this issue and mention not possible to refund money i deal this with legally he said you contact call centre spoke about this and he leave from my home and i called call centre there is no proper response. Its a worst service from samsung but am sure i take this issue to consumer court i get my refund.
sathishsamsung worst service 12/5/13 1:32PM
My Samsung Microwave Oven starting to smolder and overheat and as a result the door and surround trim around the door frame turned black and emitted smoke.
Fortunately my wife was at home at the time and immediately switched off the appliance on the wall.
After contacting Samsung Customer services they replied because it was 12 & 1/2 months old that it wasn't covered by warranty and showed no concern or regard to the fact there could have been a fire.
Not settling for their non-existent customer services I pursued this serious situation and after 4 months they finally agreed that the microwave appliance should not have overheated and they renewed the microwave for free.
I have many Samsung products in the house, however after this experience with Samsung I will never be purchasing any Samsung products again as there attitude is appalling.Anonymous 12/3/13 12:42PM
This is the email I just sent Samsung, it says it all...
I bought this washer in March. It stopped spinning about 5 weeks ago. I contacted you on making a warranty claim immediately after. I spoke with someone that assured me everything would be handled in a timely manner. After a week of hearing nothing back, I called again to be told that my transaction had been closed because they tried to call one time and could not reach me. First of all, only one phone call does not cut it. Second, no one called me anyway.
So at this point, I open another transaction and was told to wait for my local authorized service center to call me. So after another two weeks, I call again. Each time I called, I was told something like this, "I'm not sure why this hasn't been handled yet." Me either!!
So I finally was able to make and appointment with the local service center and the tech came out today. The washer needs a part that must be ordered and they have no idea when it'll be in. Now that part is not your fault, but had this situation been handled in a timely manner, I would not be heading to the laundromat for the THIRD time! I am absolutely appalled at your lack of capability to handle this warranty claim, and I don't know that I'll ever buy your products again since this has now costed me we'll over $100 in laundromat fees.
I hope this finds someone in management and not just thrown under the rug, because I will be writing this same letter to anyone who asks my opinion on Samsung.a_neely79 12/2/13 11:19AM
Very third class service in ghatkopar East service center no communication between staff.
My phone samsung grand quattro i give in service center to change an charging connector its minimum time take 5 to 10 min. When i go go to service center they told me to come morning.when i go in morning they told me your phone is in pending then the told me to come after lunch time OK when i go after lunch then they tell me to come its take 3 to 4 days. I am very disappointed with service. VERY VERY VERY VERY VERY VERY VERY POOR POOR POOR POOR POOR POOR POOR third class service.naved 12/2/13 4:12AM
I have for the past two months been trying to get samsung to resolve a problem I had with my samsung Siii. The problem was that, I could not hear any party I communicate with and they cannot hear me.
They have refused to respond to any of my communication and I have resolved to start a facebook page that can provide a platform for all samsung customers who have similar experience to share with each other.
The facebook ID is:
Thank you for coming alongNeverBuy Samsung 11/28/13 9:24AM
Appaling service. Bought a laptop which was found to have a faulty ssd. First offer was to repair it but they reneged on this and offered an exchange-reneged on that too. Offered a partial refund which I found unacceptable. Still trying to reach resolution after 3 months. They never return phone calls and are little better with emails.Peter66 11/28/13 6:24AM
I own a Samsung Tablet 10.1. I can describe it in two words, "User Vicious". I am so sorry I purchased it. This message alone has taken 4 attempts to write, I hate this so much I've surprised myself that I haven't thrown it against the wall already. I would never, but never recommend this tablet to anyone.Ronndem 11/27/13 1:18PM
I was given a monitor for Christmas 2 years a go, the monitor has a 3 year manufacturer so it would have put it 6 months before the warranty expired (roughly) when it went out. It would come on and then die. I called, and after spending some time with a technician he told me that I would need to ship it in to have it repaired. I did, a few weeks later I check online and it stated that the monitor will be replaced (note I received no email or phone call). I waited a couple more weeks, got nothing so I called. Spoke to a customer rep who told me they would replace it. A few days later I called back for a status they told me that I needed the original receipt as it could potentially be out of warranty. I explained that I had not been asked that before and that it was a present. They said that the only thing they could do is refund and I was trasnferred. The person on the phone said I would only get $265 for the monitor ( it was much more than that). I said OK. I few days later I got a call saying that I would need to pay them $110~ for them to fix it, I explained that I had already been told I would get a a refund and that it did not make since that I would pay them to fix something that was still in warranty. They said they would get back to me. When they did I was then told that I would not get the original ammount specified and I would only get $86 dollars as I did not have the original receipt and this was a courtesy. Also they kept asking me to ship the monitor in and I had to explain that they already had it time and time again. fast forward not to today 1 month since the $86 dollar promise and nothing. As I type this I am on the phone for the 10th time, and I have been counting.Juanchy 11/26/13 1:57PM
I own a Smart TV by Samsung. TV kept rebooting itself in the middle of viewing. Customer service could not help me and they referred me to service center for an appointment. Service center wanted me to remove TV from wall mount for them to service the TV. At the end I googled the issue and found the solution ( firmware needed updating). All that hassle for nothing. Summary- Poor tech supportrk 11/26/13 10:58AM
Spent £500 on a Samsung S4. Phone developed a fault after 2 months. Sent to Samsung 4 times and did not fix issue.
Will not fix issue or replace my phone. Phone is faulty and £500 has been sitting in my draw for 3 months.
Samsung customer service were so poor that they told i had to keep sending phone in until engineers fixed issue. Even if 20th time phone not fixed, i would still have to send it in. 2 Years warranty which Samsung provide means nothing.
Samsung wont resolve issue, if you launch a complaint, the advisers on phone dont even register the complaint.
Worst customer service i have ever seen. Learnt my lesson, will never buy a Samsung product, going back to Apple.hjw 11/22/13 10:03AM
bought brand new range was told i would be contacted with 48 to 72 hrs was contacted with an e mail 6days later that had to submit 5 more pictures called them and they could only look at my pictures the next day the spelling on the e mail was full of mistakes and still looking for a # for customer complaints !! not very happy as we have a gas range and have to have it prof. installed with a cost !!!Anonymous 11/20/13 11:20AM
I handover my Samsung mobile(Grand I9082) to service center(Star Mobile Indore(M.P.)- Yashwant Plaza) due to fault breakage of screen the receipt for handing over same is attached but till date I got no response from service center they promised me for 15th then 18th then 20th and never get any resolution from there site I request u please intervenes in above matter
I m highly obelize
Thanks & Regards
Ram Vilas RajputRam 11/20/13 12:58AM
Guy cursed me out in his NATIVE TONGUE, i was even being polite, while i was waiting on him to do basically nothing!! NEVER AGAIN.Anonymous 11/19/13 2:32PM
Friday night - trying to figure out why my "Smart" TV lost the connection to the wireless internet. 45 minutes with live chat - got disconnected; called a live person - went through some of the same checks. He then said I needed a new video card, gave me a ticket number, said a service person would call Saturday for an appointment to come to my house. No one called Sat/Sun. I called from work on Monday. They said I have to call again when I get back home because the person I spoke to on the phone did not document that we went through the system checks, so they have to do that again before they wil lschedule an appointment. How difficult can this be!!!!Fed Up 11/18/13 1:25PM
NEVER EVER EVER AGAIN will i buy a samsung product. Customer service is terrible and rude. They do NOT stand by their product and i have never spoken to someone in "customer service" who was so completely ignorant and rude.Judy 11/16/13 11:01AM
Just spent nearly an hour on the phone with the Samsung folks trying to get a faulty earphone that came with my mobile phone replaced under warranty and have am now losing the will to live.
I bought the phone on ebay from a user who purchased the phone new about 6 weeks ago - this has been confirmed by Samsung.
The warranty t's & c's clearly set out that the warranty is transferrable between users as per the first line of the warranty statement: The warranty period applies from the date of purchase by the first customer and is transferable only between end-users.
From the above, you'll see that it makes no reference to having the original receipt besides, Samsung can see already from their database that the phone was purchased from new around 6 weeks ago.
So, could the Samsung folks agree to this simple request to have a faulty earphone replaced under the warranty then?
Not a chance.
They are insisting that I send in the original receipt which of course, I don't have even though the warranty makes no reference to having the original receipt available.
This has taken an hour of my precious time at the weekend and the same amount of time on the Samsung side for the sake of what will be a $1 item - and maybe not even as much as that!
It's the damage that this does to a vendor's reputation that is the most costly bit here. Samsung just don’t seem to understand the importance of brand and brand loyalty and that's worrying.
I will be selling my Samsung phone and going back to Apple where on the few occasions I had to call in for support, I was dealt with in a completely professional manner.
I felt that my custom and my investment in their company and their technology were truly valued as opposed to this appalling mess of a customer service function.
It seems that you only ever find out about the true values of an organisation when something goes wrong and in a way, I am glad I found out early on this occasion as I will not be taking any more chances on Samsung when they can’t even honour their own terms and conditions.
The people on the phone were pleasant enough, they just refused point blank to listen to reason and as someone who works in customer service myself, it troubles me that so many others have found reason to complain about this organisation also - it clearly isn't ‘just me’
Again, the real cost here is the amount of damage that has been done to their brand and image and reputation.... so much more than the cost of a lousy $1 pair of headphones but once the damage has been done of course, it's near impossible to recover.
•Note to self: Don't buy any more Samsung products - EVER!
•Note to Samsung: Don't pi$$ your customers off!
•Note to fellow reviewers: Look beyond this vendor for your technology needs as you may regret it - especially if something happens to go wrong during the warranty period and you're relying on the warranty to get things fixed.tk 11/16/13 8:33AM
The worst service ever, i got back my laundry machine after more than 3 month.Dave 11/16/13 2:47AM
bought a samsung microwave in aug. discovered a defective door have got the run around for the last 6 weeks. Everyone is very and nice but useless.Anonymous 11/15/13 3:14PM
First time with Samsung support. Last time with Samsung products, after the experience.
My Galaxy Tab 2 7 screen went out after about 9 months of usage (in warranty). I got a repair label & sent it to Samsung repair. They claimed by email the tablet was rooted and thus out of warranty (not true, unless some Google Play game decided to root it somehow unbeknownst to me). I called the repair tech and sent an email saying it wasn't rooted. I left my cell number, since this is the only good way to reach me. This goes on through several more email/phone cycles, but I can never get them to call me on the cell, nor can I ever actually get the repair tech on the line (always machine). They eventually call my home phone again (reported by my wife, since I am out of town), and say that if I don't pay the $99 to pay for the "out of warranty" repair, they will ship it back (which they then do almost immediately). The reason for the "out of warranty" changed from "rooted" to "damaged" on the way -- did they hit it with a hammer to resolve the nonsensical "rooted" debate?
I called "Executive support" at Samsung, and they took down my whole story, but did not seem likely to do anything about it, and did not seem bothered by the fishy change from rooted to damaged, or the consistent unwillingness of the tech to call or pick up the phone when I repeatedly called.
I gotta say, Samsung support seems very shady to me. They seem to find reasons, imaginary or whatever, to make sure your tablet warranty is voided. My next phone and tablet will be from a different company. But, caveat emptor, folks.imipolex 11/15/13 2:19PM
I bought a brand new Samsung laptop. From the day 1 it freezes and doesn't even load google page. i did the updates and still as bad. After 1 month and a half I decided to go Samuel King repair centre 52 Upper street London - which is a Samsung repair centre. Being under the warranty they should repair it fro free. I had to pay 60 pounds to repair it because I was told that was a software problem, not a hardware - in which case was covered by the warranty. I asked for the exact problem and they didn't tell me. They asked for more money so they can do further investigations and tell me the exact problem. They assumed that was a software problem and reinstall the OS. WHY? How did they know that wasn't BIOS problem? How can you charge me for something that you don't know? Samsung is the worst and I will never in my life buy something from them!Silvia 11/14/13 9:01AM
I have a S4, back speaker suddenly stopped working and I took it to Samsung Service center, after three days I got a call from Samsung telling me that speaker is spoiled because of the water, I told them that phone was never dipped in the water and all other functions are working fine but they said motherboard need to be replaced and it is not covered under warranty so I have to pay $350, I refused to pay so got my phone back which was still working fine except speaker. After few days I got another call from Samsung telling me that they have reviewed my case and they can replace the motherboard in $178. I agreed (no choice) and went back to service center where they told me that they don’t know who called me so i have to pay $30 first so that we can evaluate the phone and then will let you know how much will this cost as warranty is no more applicable. I again came back from the service center after wasting around 3 hours and called customer service.
They after checking, told me that yes they have record that someone form Samsung called me and agreed to replace motherboard in $178 and advised me to go back and talk to manager of the service center. I went back after queuing again and got chance to see the manager, after listing the whole story he went inside and came back telling me that he has received an email from customer service that your motherboard should be replaced in $178 so we'll do it. I submitted my phone again. (this happened on Sunday 10th Nov). On this Tuesday I again got a call from Samsung telling me that phone was damaged because of water so it is not covered under warranty (same old story) then I told that lady the whole story again. she wasn’t aware of this then she said she will check and if after replacing the motherboard problem is not resolved, we have to change other parts as well. (this one is another new story). After that i haven’t heard anything. Please help me on this as I have already suffered a lot since October. By right my phone should have been fixed without any charges (under warranty) but even after paying I am getting this type of service.Ali 11/13/13 10:10PM
This is the email I sent to samsung in regards to the customer experience that I was subjected to today while trying to get warranty service on this POS tv.
1:20 PM (4 minutes ago)
to xxxx xxxxx
Samsung. To whom it may concern. I own A 1 year old samsung smart tv purchaced from Amazon. It lasted about A month before having to be sent back for repairs. The customer service in that instance was deplorable and the TV was gone for A long long time. When it finally came back it never worked right. The HDMI functions never worked and the smart hub apps barely work as well as the web browser which is appallingly bad at doing any web browsing. All that aside A few weeks ago I started getting intermittent power cycling, on off, on off, etc. Now the device is completely unusable. That said, I purchased an extended warranty from TWG on november 5th. On the 5th or 6th of november I spent several hours on the phone trying to get service on my unit. I gave up after not getting any satisfaction from any of the customer service representatives I spoke to. That brings us to today. I started attempting to make a warranty claim at 8am pacific time. I called the phone number listed on the letter from samsung about the extended warranty offer. I was transfered back and forth for nearly 4 hours without any resoloution. I would give the person all the information, they would put me on hold for 20 to 40 minutes at which time either the call would mysteriously drop or I would be transfered to a recording to call 1-800- samsung and start all over from scratch again. I spoke to at least 3 different companies multiple times. If you would like to review the transaction the number is 5107036379. The script that is obviously provided to said customer service personell and followed to the letter is not in any way effective in resolving any issue of warranty service like this. After all that I finally got to speak to A supervisor at TWG, after 4 hours of phone time. Now I have to wait a few more days to get a call from a service person but at least something is getting done. I was transfered at times to non working phone lines, dead end recordings, hung up on, lied to, and generally ran around the block. Is it your intention or policy to run your customers so ragged that they eventually give up and chuck their device in the dumpster? I am very very unhappy with samsung products and services and may find it quite hard to ever do business with said organization again. I own my own business and lost at least $200.00 in wages dealing with this today. This should have been 1 phone call as this problem is very well documented all over the internet as is your deplorable customer service techniques. I would love an apology but that is all I got from the robot CS people you employ so I am good on that. That was all I got. Samsung is going to have to go above and beyond in A hurry to gain this consumer's confidence again or I will make it my mission to defame Samsung products and services everywhere on the world wide web for as long as I can. My phone number is xxx-xxx-xxxx.
I hope any of you who are considering purchasing A Samsung device do your research and find out just who you will be dealing with when, and I do mean when your unit goes bad. Samsung has been installing known bad components in there products for several years, even after being sued they are still doing it and obviously do not care what happens. They even outsourced all of their extended warranties to third party companies who they will not communicate with. The supervisor I spoke with today said even he was on hold for 40 minutes trying to help me resolve this. It is one thing that the equipment is crap, but the customer service is just not there. I wish I had a dollar for every time someone told me they were sorry today.timberjet 11/13/13 4:19PM
This is to inform you that i had purchased a Samsung 1 Ton Split AC,model no. AS122UGF on 7th April 2012 from QRS shop in Calicut Kozhikode.On March 2013 this year,the AC started malfunctioning(the AC was working but there was no cooling) while it was still under warranty an i had called the customer service to get it repaired.A mechanic then came and and repired it and charged 1300 Rs because the problem identified by him was gas leakage which was not covered by the warranty. After 2 weeks again it started malfunctioning.It has now been 7 months that my AC is not working and samsung is asking me to pay 8000 Rs to get it repaired.How can an AC that is just one year old needs repair worth 8000 rs.that almost 33% of how much i bought the AC for originally and i paid another 1300 initiallly in march to get it repaired while it was still under warrantyl.Now,when i call samsung they only reply in Malayalam and i dont quite understand as i don't quite speak Malayalam.I asked them if there is someone who can speak English and they replied in negative . This is not expected from a big and well reputed company like samsung.This has caused me immenese mental and emotinal stress and i feel duped and cheated by Samsung .Therefore.i woild like to file a case against them.Anonymous 11/12/13 11:43PM
I would like you to know how disappointed I'm with your product and the warranty on my new Samsung dryer. It's 6 months old and the factory trained techs can not figure it out. They keep throwing parts at it. Hoping to solve the problem. They are coming back for the 4th time Monday. The techs have giving me paper work on the cost so far, they are more than I paid for the dryer. So why wouldn't you just replace it? You would save money and have a much more happier customer. But instead I haven't a dryer for 5 weeks. And will tell all my family and friends not to buy your products because you will not stand behind them.Disappointed 11/12/13 1:06PM
my phone was sent to Samsung for repairing. they have received at Oct 24, 2013, completed at Oct 30, 2013. I asked them on email to send it back to me ASAP. After 12 days I still have not received it. (Nov 12, 2013 today). their
live Chat only gives me the same info that displayed in Self Tracking.Susan 11/12/13 10:23AM
1 - 25 out of 1,404
- Submit your comment >>
This is the best customer service I have received in a very long time. Had a problem with my phone - Samsung arranged to collect the next day and returned the repaired phone within 3 days.FANTASTIC SERVICE well done Samsung!Deejay1979 11/12/13 7:16AM
My son's laptop hard drive started to fail so I called the Samsung helpdesk (via PC World number) and they (Digicare Ltd on behalf of Samsung) were extremely efficient. As we live some distance from the nearest drop-off point they organised a courier to collect the laptop. The service centre phoned me to say they had it, checked if I wanted any data rescued off it, then repaired it and returned it in the 7 business days they stated- all under warranty. Could not have been better. Very pleased.Ian 10/2/13 5:59AM
I just had the most amazing experience with a Samsung customer service representative, Theresa, in their executive level review process. She spent over an hour on the phone with me twice to really resolve the problem with my refrigerator. I'm only hoping the company itself is as good as this employee.LLB10 9/27/13 9:06AM
i have called Samsung customer care today. they have help me a lot...Anonymous 9/21/13 8:50AM
I have only needed to contact Samsung customer service's once, even though I have bought many of their products. I found the service A Class. The warranty on my product had run out by a couple of months, and even though I was expecting them to help, I was sure it would only be upto a certain point. After I explained my issue, they really helped me and offered to look at my product and replace it if need be. I was so happy that they actually listened to me and offered to help. I love Samsung and will continue to purchase their products.romee 6/21/13 1:21PM
Personal Experience Review for Cellnet (Authorized Samsung Mobile Svc Centre) in Mahavir Enclave, Dwarka.
My Issue: No Audio on my 2 months old Samsung Galaxy Grand smart phone.
Nature: Friendly and Polite.
Professionalism: Top Class.
The best part of these two staffers is that they are very patient and polite. They listened to me very carefully, the entire issue.
The headphone jack had to be replaced and they got it done in less than 24 hours. I submitted the phone on 19th June 2013 at around 5 PM in evng and I got a call from them around 1 pm saying that the part has been replaced and the phone is ready. Amazing. What else you ask from Customer service.
I would give a thumbs up to them for their service and would highly recommend them for any sort of appreciation.
Thanks n Regards
Devpriyo BhattacharyaDevpriyo Bhattacharya 6/20/13 7:42PM
At first I agreed with most reviews that samsung has horrible customer service and well theirwarranty also not so good but I had a change of heart recently I purchased a 60" led hd tv best of that year wich was 2012 ( I wanted a2013) but anyway saved long time payed like 2000 bout 2 months after christmas I was liking it u know it was that one thing in your house that made u look better then lower middle class lol anywho long storie short it got
broke not even 30 days later ( wii remote by 6 year old) so after samsung relized it was not damaged beyond repair from my fault I got it fixed yaaaaa took a little while but it back lookin big and shiny and SAMSUNG WAS MY HERO AND FOR THAT I SAY FIVE ★★★★★ SERVICE THEY ROCK . customer service out this world thank u so so much I now only buy samsung .Heather1985 5/23/13 10:50PM
Hello everyone, A week and a half ago I would of agreed with all of you. My situation started when two (of my 5 speakers, including the sub) speakers stopped producing sound. After swapping wires between speakers, I found I just needed two of the wires replaced. The CSR seemed really helpful when taking down my product model number, serial number, and general info. He stated he was able to verify the date of purchase by looking up my serial # in his system, and confirmed I was still within warranty. After taking all my general info, I was told to expect my order to be delivered within 3-4 weeks. I followed up on the 4th week and found out my order was actually cancelled because the POP (Proof of Purchase) was needed to confirm warranty period. I was a little irritated for not being informed if I hadn’t followed up. I explained to the 2nd CSR (4 weeks later after first initial call) how the first CSR informed me the POP was no longer needed since date of purchase was verified by the serial numbers on the bottom of my unit. I was transferred at least 5 times after repeating exact same story to each, and receiving the exact same response from each CSR. The fifth person I was transferred to finally seemed to understand me. He also confirmed I was within my 1 year warranty, apologized for the situation and then stated I will receive my order in 3-4 weeks. I followed up on the 4th week again and had the same scenario for the 3rd time, however, was told my POP was now mandatory for my order to be processed. This CSR was like talking to a 3 year old, I stated to the CSR that it was unethical for any company to go back on something it’s said, she responded “Well I know other companies work like that, but we don’t.” At this point I was mad, irritated, and even more disappointed in people who are so unwilling to help even when it’s a job. Giving up getting my point across, I did fax my POP, following up the next day I’m then told it wouldn’t be covered since the POP was received outside the warranty period. I wasted two hours explaining to each rep I was transferred in how state law requires for my issue to get addressed since it started within the warranty period. The last 3 reps I was transferred to were said to be a supervisors, I gave up after the last rep I received literally only repeated himself saying, “ you’ll receive a call within 1 business day,” I joke not, that was the only response I received regardless anything stated or asked. After the rep (supervisor) repeated himself for about the 8th time, Customer rep just ignored me silently, after receiving not any form of response but silence, I asked if his job was to specifically pick up the phone and repeat only that one sentence to which CSR only responded “you’ll receive a call within 1 business day.” Irritated about a week for being bullied, I found Samsung had a facebook page. So I took my complain there, I got a response from a Samsung rep with a day or 2 who treated me with the highest level of customer service. 3 emails later, I received my package replacing all 5 speaker wires. So if you haven’t already, post you’re issue there. Sorry for the long post, hope everyone gets the help they need.tenksjz 4/20/13 12:18AM
I would like to thank Samsung for standing behind their product..We had purchased a television 18 months ago, in which we had not purchased the extended warranty. We were gone south for 6 months, when w got home the television was not working properly, I contacted Samsung, they agreed to fix our television, free of charge. It is nice to know there are some people that stand behind their products...Thank you.. I would recommend Samsung to anyone..Anonymous 4/18/13 4:50AM
I bought the above referred TV on 9th July 2009, namely 3,5 years ago. Last week I have had problem in getting images , I saw some lines appearing on the screen and I contacted the local service in my city (ANTALYA-TURKEY). The service after checking my TV informed me that the Panel is out of order and it has to be changed and the repair cost would be about US.Dolars 2500.- +VAT..
I said to the person who gave me this information _are you out of your mind.. the new TVs with much more specifications are less than this price. He told me that this is company''s procedures and that he can do nothing about it. About 3,5 years ago I paid about 3,500.- US. dollars to this TV and now I either have to pay this repair charge or put it into the garbage. What is this..? As a customer (in fact I am a good Samsung customer.. I have at present at my home a mobile phone and a wash-machine and an air-condition, and a fax-machine they are all from your company) I did nothing wrong if this panel is not working correctly now. This is completely company''s responsibility.. It is a matter of course that the warrany was only given two years, but it is now justice that I have to pay an amount for repair with which I can puy a new one. You have to clearly note that I will not easily accept this unjuctice affair.. .Mr.ThreeDays 4/6/13 7:41AM
Thank you Samsung! Love my TV and that supervisor Pam was awesome and helpful! I did not think it would work out well but it did!Sunshine 1/21/13 10:19AM
I have samsung galaxy SIII and i want to update it to the jeally bean version 4.1.1 but it says contact to the samsung service. Could you clarify to me why my device didnt accept the update even it shows to me that there are new updare available in your devicetommy 11/14/12 12:46PM
Samsung sucks no matter what you say about it, worst customer service ever. Takes for ever for them to get the problem solve and when they say somebody will contact you from 24 to 48 hours its all a lie they never ever call you back. You'll have to call them back, that's how bad it is with Samsung. Never ever buy a Samsung product please.APPLE 10/31/12 8:40PM
I just called Samsung about our 3 year old TV that takes 15 minutes to turn on. They were quick, very nice on the phone, and after getting the Serial and Model numbers, offered to fix my TV for free. I didn't have to ask. We'll see how it all goes, but I'm impressed!Kris 10/24/12 10:19AM
This message is for KC. Thank you for helping me fo my tab2 for the trouble shooting and it works. Thank you very much!Mj 10/3/12 12:12PM
I called the 800 number listed for Samsung customer service and spoke with one of their staff who was helpful and courteous in less than a minute>Anonymous 9/8/12 8:55AM
I have had my laptop for sometime now and it is doing great!:) I had an issue with the update but with a very patient customer service agent and a little time we had it fixed w/in the hour and he walked me step by step through the process! I guess it depends on where you live and all components together! Not all negative on Samsung!
Stay positive b/c a lot of issues has arised with a lot of different brands!
Thanks SamsungAnonymous 8/7/12 5:44PM
I purchased a Samsung 56" DLP TV three years ago. we notice white dots on the screen and later found out this is a chip defect. Samsung has said they will not fix a chip defect in one of there TV's.
I just cannot understand how a "Defect" will not be fixed when i did nothing to cause this. even though a TV is out of warranty a chip Defect should be fixed without the owner paying for it. also this is happening with DLP TV's. so Samsung is aware of the defect.
I purchased another Samsung LED TV a few months back, then this problem happened. I hope Samsung would fix this is i can tell everyone good things about Samsung.
Rick SamoranoRick 7/12/12 1:00AM
Had a write a comment on the best customer service ever. Samsung fixed our 4 year old tv free of charge. The company they used picked up our faulty tv and gave us a temporary tv for the fews days while ours was away. Within 4 days our tv was back and working like new. Exceptional customer service and would highly recommend company.Anonymous 6/28/12 6:42AM
After reading so many of these bad reviews, I was afraid of not getting a good customer service experience. Well, as I called Samsung on 1 (800) 726-7864, not only were all of the reps really nice, they were very helpfull too. Samsung will provide a technician to come to my place and check out what is wrong with my old TV. Everything will be FREE of charge!! I find it unfortunate that many other customers were unsatisfied with the survice. Hopefully, you will have a better luck, like I had!AnnaS 5/21/12 3:34PM
I rang help-line this afternoon for help with a forgotten password for my brand new laptop.Iwas asked to participate in a satisfaction survey which i agreed to.Sadly as i was so excitedabout getting my computer to work once more i gave the wrong scores for the service i received.Iwanted to give total points for every question asked as i was completely satisfied with expertise , politeness, and promptness of response to my query.Somehow i did not achieve this with the scores offered.Please can you accept my apologies and correct this misunderstanding.Anonymous 5/18/12 11:39AM
May 5, 2012 I would like to compliment "Chercin" who was the nicest, most professional, and knowledgeable customer service person I have spoken with. My 2009 LED 46" TV totally stopped working with a "clicking" in the back. After research, I found there were hundreds of people with the same problem. She immediately sent a repair man to see if it could be repaired. She gets a "10" in every area !
I cannot say the same for Adam who said he would return call after investigation..he never returned the call after May 3.Anonymous 5/6/12 8:21AM
I found their customer support extremely easy to reach and very helpful - thanks Stephanie!Samsung screen monitor 5/2/12 5:25PM
About samsung custmer service , I don' t have any problem and service was excilent . I used samsung phones for long time with SPRINT , T-MOBILE and now with ATT.
One year ago I get Samsung galaxy s and I would like to add another langauge to it ,So I called samsung custmer service and I have good support from them. If you need more information about samsung products check this link : http://www.samsungtoday.co.ukASH 4/28/12 7:21AM
I purchased this TV in November 2010. In October 2011 the TV was unable to read the signals from the HDMI ports. I have an Xbox360, Samsung Blue-Ray player, and Direct TV DVR attached via HDMI. If one stopped reading I think is it likely a cable, but all three must be a component on the TV which went bad. I contacted Samsung CS and it was recommended that I unplug the TV and plug it back in. No change, the problem didn't go away. They scheduled a service tech to come to the house a few day later and during the waiting period I decided to leave the TV unplugged. When he arrive he plugged the TV in and it worked! Wow what is going on here. The tech suggested if the TV exhibits the same behavior to leave it unplugged for several minutes. Between the October incident and mid January 2011 the HDMI ports stopped reading one time and I needed to wait about 60 minutes before the TV would read the HDMI ports. At this point I'm thinking what kind of BS is this? I never had to do this with the RCA! And how long do I have to limp along with this crippled TV. Since I had not registered the TV when I purchased it the CS offered to extend my warranty for 90 days if I would register it online. I did and Samsung honored the extended time on the warranty. Thank you Samsung, because in mid January the TV would not turn on. It would just display the red light on the front panel and click every second or second and a half. Another call to Samsung CS to arrange for repair and another visit with the same tech. This time a board needed to be replaced and the tech had it with him. I thought everything was going to go well after this repair. You know things break and Samsung honored and even extended the warranty. No problem. At the beginning of February 2011 I was sent an offer to purchase an extended warranty. I decided to go for the 2 year warranty and I am glad I did, because today the clicking behavior has returned to the TV. Strange as it may seem I also received a class action settlement letter from Samsung today related to the clicking behavior. Unfortunately this model is not included in the settlement. I hope going forward over the next couple of years Samsung is able to figure out what has gone wrong with this TV, because I don't want to keep taking time off to wait for the repair guy. The TV this model replaced was 17 years old and never needed a repair. Going forward Samsung has joined the ranks of Sony and AT&T and what that means is I will not knowingly purchase any products manufactured or sold by these companies. They have grown so large they no longer concern themselves with individual customers or quality products. Based on a couple of searches around the internet my experience is not unique. Please reconsider purchasing this TV and use my experience as a guide. I do not recommend this TV.ChromeRider 3/17/12 4:32PM
1 - 25 out of 80
- Submit your comment >>
formersamsungcustservrep 6/14/13 6:46PM
Anyone 5/26/12 9:48AM
so in the mean time you have to keep going back 3 and 4 times tell asking the customer to please hold 2 to 3 more minutes
Anonymous 3/16/10 4:09AM
CustServRep4Samsung 1/10/10 8:49PM
|Share With Others|
We are proud to recognize the companies providing the best customer service each year within their industry.
|Check out these popular comparisons of Samsung customer service versus other companies:|
|Authorized representatives of Samsung can sign up to reply to any of the comments found on this page.|
Samsung customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
|Locate the Samsung corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.|
|Returns & Refunds|
|Review the Samsung return and refund policy at ReturnsAndRefunds.com.|
|Get Help Online|
|Get immediate support for your Samsung questions from HelpOwl.com.|
|Reviews & Ratings|
|View thousands of Samsung user reviews and customer ratings available at ReviewOwl.com.|
|Find free Samsung manuals and user guides available at ManualOwl.com.|
|Easily locate Samsung driver and firmware links available at DriverOwl.com.|
Samsung considers KitKat update for entry-level smartphones
I know some people would hate Samsung for no reason whatsoever, but this move juz takes Samsung miles ahead in terms of customer support and faith of customer in company.. Reply; 2013-12-10 09:22; 9xVa. set; Report; Rating0. galaxy tab 7.7.
Sprint Debuts Samsung Galaxy S 4 with the Benefit of Sprint Spark
For BALANCE, customer service and Cardholder Agreement, visit americanexpress.com/sprint or call 1-866-608-3756. Card issued by American Express Prepaid Card Management Corporation. 3Sprint One Up is available in Sprint company-owned stores ...
Samsung Techwin 360-degree high definition camera
As is the case with all Samsung professional security products, the SNF-7010 is supplied with full support services from Samsung Techwin Europe Ltd, including free system design, free technical support and a full three-year warranty. More Samsung CCTV ...