- Submit your comment >>
I am having problems viewing netflix on my Samsung smart TV. This started 6 days ago and it is still not fixed. I called to ask for help. The only thing they could tell me was that it was a firmware issue and could take around 10 days to fix. SAMSUNG WOULD NOT AGREE TO NOTIFY ME WHEN IT IS FIXED. I AM SUPPOSED TO CHECK BACK PERIODICALLY AND SEE IF IT WORKS. THEY ALSO WOULD NOT REIMBURSE ME FOR MY WASTED NETFLIX SUBSCRPTION COSTS. I paid hundreds of dollars for their product and it is not working as described. Samsung has been unable to help me in any way. UNFREAKING BELIEVABLE....I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AND I HOPE YOU DON'T EITHER. May their board and executives be forced to use their own customer service center daily to get their company phone fixed.Anonymous 3/6/14 9:15PM
i am having problems with my 1 month old Samsung S4. i am from South Africa but is currently in USA on business. The phone does not want to charge. I called Samsung USA and was directed from one call center agent to another. they eventually informed me that they could not offer me any telephonic assistance as the phone is from South Africa ana Samsung USA does not affiliate/assist Samsung SA cutomers. I asked the lady why and she informed me that the productd are different.??? I asked how is this possible and se responded that she could not assist even telephonically.
this is extremely poor from Samsung. The phone does read Samsung South Africa when activated. Samsung i am appauled at this pathetic service. I will definitely be changing mu electronic branding. Samsung you suck!!! I am now in USA and cant communicate with my family back in SA due to a poor product/product service.Mukesh 3/6/14 8:43PM
I purchased a laptop in June 2013 and it stopped working not once but now 4 times updates from Windows 8. I have followed the wonderful instructions from Samsungs customer service representatives to send it away and was told the last time if I sent the unit 3 times for repair they would replace it or refund me my purchase value. They lied and have told me I have to send it away for a fourth time. The hard drive has supposedly been replaced 3 times and the motherboard once. It was suggested to me by a IT person the issue is the model of laptop I have is not compatible with Windows 8 and I think he is right because the first time the laptop crashed the customer service representative said to me the model of laptop I have should have Windows 7 on it not Windows 8.
More than frustrated and really don't know what options I havebadlaptop 3/5/14 3:41PM
I bought my Samsung refrigerator a year and a half ago (June 2012). I I bought it at Lowes and also bought the four year extended warranty. Since then almost all the interior french door shelves have cracked. I have also had the lower ice maker break and have had that replaced. Now I also have a problem with the water dispenser in the door making a loud knocking noise when water is dispensed.
Lowes has replaced the ice maker, and I have a service call to fix the water dispenser. These are covered under the extended warranty.
What they have told me is that the door shelves are not covered. The warranty only covers mechanical issues, electrical issues and wear and tear. It seems to me this falls under wear and tear. When the technician came out to replace the ice maker he said I should not be putting heavy things like milk in the doors. Every single ad shows milk jugs in the doors. Also, there is a very small shelf under the upper ice maker that can barely hold spice jars it is so small. That one is cracked as well. I never could have put something heavy in that bin/shelf.
Does anyone have any experience with this happening and if so how do I get them replaces. I can't put anything in my doors which makes my refrigerator much smaller than the 31 cubic feet that was advertised. I think this falls under wear and tear but they disagree. I am so frustrated. If anyone has any advice I would very much appreciate it.
I have a samsung washer and dryer and love them. This fridge has been nothing but problems.mommyem 3/4/14 1:23PM
Hopeless service.i regret buying this S4 phone.or rather any samsung phone.I rather recommend a IOS phone now.I had been to a service station at rajajinagar 5th block service center. even after 5 times of visit problem not resolved.They never respond back as well.I am frustrated of samsung.sana 2/27/14 7:39AM
Ordered a refrigerator water filter from Samsung. After installation, it leaked, as evidenced by an inch of water on my kitchen floor when I returned home. Called Samsung parts in New Jersey. They told me to call Samsung warranty. Called them and they advised me to return the filter as defective. Could not reach Samsung parts by phone (no one answered) so emailed them. Automated return email said I would receive answer within 1 business day. 3 days later nothing and no one answers their customer service number. Their website says I am responsible for return postage and postage for new filter. This thing is costing me way more than if I had paid slightly more for the filter from a place that cares.hikerbee 2/27/14 7:05AM
DO NOT BUY SAMSUNG PRODUCTS!!!
I purchased a front load washer. Shortly after the warranty the latch part broke. The washer could not lock anymore. I looked it up on the web and repaired my appliance for $100. Here is what gets me irritated:
1- The new part from Samsung is slightly different which tells me that they knew that this part was defective.
2- I called 1-800-samsung and asked them to consider reimbursing me for my repairs since I find it unreasonable for the appliance to break down in about 2 years. I had a top loading machine which I paid a fraction of the cost of this piece of sh** and it lasted me 15 years before my first repair. What am I supposed to expect this machine to last???
3- I got my call escalated to the Executive Customer Relations Department to expose my case. "Jesse" told me that he would look into this case and call me back in 24 hours. Being a good player, I let him a week. When I called them back, I was told that my ticket was cancelled. Cancelled!!! The moral of this story is that Samsung does not care about their customers; just about selling their products.
Next time you purchase an appliance or an electronic product, be sure that they are backed by good customer service and that they actually last.
This is it for me and Samsung!!Samsung Customer Service Sucks 2/26/14 1:12PM
Horrendous customer service from start to finish when I had put up with a fault in my fridge freezer reoccurring 5 times over about 18 months. The reps would say they'd call back but never did,and every time I rang I had to fill them in on the details. Rarely did I come away with the information I had contacted them for.
I was told by the service engineer after the 5th time that I should have been offered a replacement after the fault occurred 2 or 3 times. They tried to offer me a refund of two thirds the purchase value. The replacement they offered turned out to be a different size than what I had despite asking for one of similar size. Customer service reps had no knowledge of the products. I could go on and on.....
Even when I made complaints by email they were not acknowledged.Irishcustomer 2/25/14 4:43AM
We bought a very expensive Samsung fridge, we had it 6 months and then a door rubber split. We called customer service and the woes began. I have nothing against immigrants, I am one myself, but why staff a customer service desk with people who cannot actually speak English in an English speaking country? The guy, East Indian I think, took the complaint and asked me to send in photos of the problem to his email address, which I did.
A week later an African woman, a supervisor apparently, phoned to to tell me in incredibly broken English, that my complaint was rejected because I didn't report the problem with 24 to 48 hours of delivery! I explained it was a new issue and was told to phone the Executive Customer care people who would have to deal with this and gave me the number. I phoned it and got a South American this time, he asked me to take a photo and email it in, I explained I had done this. He said that the Executive Customer care people would have to deal with this and that they were shut for the day already (Friday). Wasn't that the number I had just called??? What the hell? He then said they would call back tomorrow but if they didn't to phone in again (apparently they were open Saturdays and Sundays, the guy confirmed it). Anyway, 3 days later and no call so I called again, I got a guy from the Middle East this time. I went through it all once more and he apologized and 30 minutes later a repair man called me and a day later it was fixed. Since then, I have now had 3, yes 3 follow up calls to check if the repairs had been done and if I was happy with it. I tried to complain about the horrendous customer service but they don't want to hear that - I still haven't spoken to anyone who can actually speak English properly, what a fiasco.
This doesn't even cover the actual pain that the calls were to handle, repeating and re repeating questions and changing sentence structure to get the point across and having to ask the rep to repeat what they had said to try and work out what the hell they were trying to say, if the fridge hadn't cost over 3 grand maybe, just maybe I could have seen the funny side!Anonymous 2/24/14 4:51PM
Pathetic support from Samsung team.
Last friday, Abhishek calls me from your MD's desk as he claims and says that he will respond by Tuesday and also promises that no one other than him will be callin me till that time. Today again I get call from the service center asking to take my phone back. This is ridiculous.This also means that there is nothing communicated by Abhishek to the service center till now.Sonia saini 2/24/14 10:45AM
This is regarding Samsung S4 service response.
Last friday, Abhishek calls me from Samsung's MD's desk as he claims and says that he will respond by Tuesday and also promises that no one other than him will be callin me till that time. Today again I get call from the service center asking to take my phone back. This is ridiculous.This also means that there is nothing communicated by Abhishek to the service center till now.Abi_adi 2/24/14 10:43AM
Hi, I am kamilia hadad
I am from Egypt- Cairo
I have a complaint from Samsung Egypt in its after sale services and its technical support.
I bought a mobile (Samsung GalaxyS3, model GT-I9300, in August 2013, so the mobile is still in guarantee period.
I faced a problem that the cell phone (mobile) is in a safe mood and cant be removed by restarting the phone. I considered that there is a problem in software and took the mobile to Samsung Egypt- Maadi Branch to solve the problem. They took the mobile without receiving any news about it for 10 days in spite I was calling them daily after 5 days passed, with only one reply â?? we have no data from technical support, call us after 48 hoursâ??. Thanks god , after 10 days , I reached to my mobile in the branch. The answer from technical support after ten days is that the mobile is faced to a liquid by the third degree and we cant repair it and we terminated the guarantee. I know my usage and I am sure that my mobile did not face to any kind of liquid which I know such as water, tea, ..etc. The customer service told me it may be from skin sweat, which is no comment on this answer.
N. B. the mobile receives and sends calls and enter internet by Wi-Fi. I had no problem rather than enter in safe mood.
The mobile was by Samsung Egypt by receipt at date 12/2/2014.
Please I need your help and your investigation in my problem with Samsung Egypt. As I go to Samsung for a problem in software and back by a huge problem in hardware.
Thanks for your co-operation.K.H 2/24/14 3:00AM
I bought a Samsung Refrigerator that stopped working after 3 months. So Best Buy wiped their hands of me and I was left with Samsungs Warranty. Someone name Tania from Hanulcorp called me after they found out that thier local service guys didn't have the time to look at the fridge and repaire it. I went throught two of them. So she offered a trade in with Best Buy and ask for my approval which I glady gave. 2 weeks later not a word from them and the repair guy from A&E cancel after 3 weeks of waiting saying he was afraid to drive in an inch and a half of snow. he called 3hours before the appointment. after an hour after his call the sbnow was cleared the day was sunny. THey call me from Chicago and now I have to wait another week. No Fridge no food.Boldworld 2/19/14 12:32PM
Support and service non existent - 10 day old product stopped working and Samsung will take no responsibility - cost was £2K. Will never buy Samsung again. - ready to throw their TV and sound bar through the window - flaky rubbish product.Blah 2/17/14 12:55PM
The best power you have over companies that won't stand behind their product, or who do not treat you properly is to FILE A COMPLAINT!
(Federal Trade Commission)
Many companies respond very quickly to you after you use your legal rights! This includes health insurance companies, too!Anonymous 2/14/14 10:21PM
After months of dealing with samsung directly I would like to let each of you know about my situation.
1. I was forced into completely waling away from both systems sold to me. The second being a out of box system.
I paid extra even though I paid for a huge warrantee.
After the computer was in. I was forced to wait a month. Being that samsung is supposed to be the best. A back order would not be present on a main system correct? Well it was. For 1.5 months. This is what future shop told me. After getting frustrated I was told to take the system back and try and recover all losses. One this was done to contact samsung directly.
After 3 months of messages and lousy customer service I was put in touch with Grace. Who samsung has now said is on a leave of absence. I'm guessing she was fired for the info she told me.
She mentioned this happening before. Apology after apology she made tapers to call and to contact me as promised. Until she mentioned this never happening again and that as a customer dealing with this mess I deserved something for my time lost and a apology from samsung directly. She mentioned recording this and to make sure i mention this.
After a week of no messages and rude emails when I sent messages asking what was happening. I have decided to spend my spare time posting and reporting this email. If you would like the emails from samsung please feel free to ask.
In my opinion do not ever purchase from samsung. If they decide to clean up their act I will let you all know. Until then feel free to ask me anything regarding other choices with laptops and electronics. I would be more then happy to direct you elsewhere.
I have bcc'ed you all for privacy.
Thank you for your time.
Randy Nash.Angry And Proving 2/11/14 4:51PM
Ha Ha Please Avoid Profanity .. Pretty Good Way To Start .!! When You Know That Your Ex- Customers Will No Longer Buy Anything From Samsung.. Well Guess I'll Be Civil And Just Say ! That " I Will Never Buy Another Samsung Product. (tv Or Anything )turing In My Phone Too. The 2 Tv's I Do Already Own And Have Paid For Have Gone Out After Just A Few Years I Turn It On With The Remote And It Just Clicks On And Off On And Off.. And So On.. Finally 1 Day Nothing So I Put A Picture In It .. Makes A Nice Frame.. The 2nd 1 Just Went Out Buzzed And Smelled Burnt....! No Pic..just Sound , Now I Have To Pay 200.00 For A Bulb!! Adios Samsung .. Thank God There Are Other BrandsAnonymous 2/11/14 12:18PM
Worst customer service ever !
I have a defect with my tab 2 and no one in Samsung is trying to help resolve the issue. Customer service is defending their product is good. Tech team is showing no care in identifying issue and resolving. Instead they are shouting and using derogatory body languages against customers.
I feel bad for being a samsung customer.
APPLE tops custAIKR 2/10/14 8:18PM
Worst customer service ever !
I have a defect with my tab 2 and no one in Samsung is trying to help resolve the issue. Customer service is defending their product is good. Tech team is showing no care in identifying issue and resolving. Instead they are shouting and using derogatory body languages against customers.
I feel bad for being a samsung customer.
APPLE tops customer service.BCQU 2/10/14 8:17PM
I'm not much of an expert on cells, but I can sure tell folks to stay the hell away from the Samsung Galaxy Precedent. The Samsung costumer service folks want even provide service, they turn you over to those folks at Straight Talk where you will be lucky to find one representative that speaks at least good English. And they get peeved when you don't understand. Why does the FCC allow these people that might some rudimentary English exam that they have a grasp of the language. Hell I've been speaking it for 60 years and still have room for improvement. But back to the phone after having it for two years it doesn't operate at all like it does when I first got it. Especially the cellphone server. You can't/shouldn't download any apps. Right now I continually get the reading/indicator of "low on space". Performing a hard reboot doesn't resolve the issue. Now granted I had lots of apps that didn't come with the phone but even after the reboot the issue continues. Then there's the issue of expanding the data card. I'm up to a 32gb (the highest capacity sold) and still the problem continues. I've had problems with sending messages and pictures/videos. It has battery issues. So overall it is one sorry phone. DO NOT PURCHASE THIS PHONE!!!Anonymous 2/10/14 4:42AM
I bought a new house and new appliances to go with. I loved my new washer and dryer, UNTIL the dryer stared not heating and not catching lint. On 1/20/14 I smelled what I thought was gas. I turned off the gas and called for service. I had not heard from service yet so on 1/22/14 I called Samsung customer service and was told taht if I did not hear from USSI the service company by taht Saturday 1/25/14 to call USSI and find out why they had not contacted us. I called USSI and waited 30 minutes on hold... never got through to anyone and just gave up. I called Samsung again on monday 1/27/14 now I am told that USSI has a triage department that based on what I had told them they were oredering teh parts and would set up service as soon as the parts come in. I called Samsung direct again on 1/29/14 because I had not heard anything by this time I have now been without a dryer for a week and a half. That night we get a call from the tech, we set up service for 6 pm on 1/31/14. The tech showed up at 7 came in looked at the dryer asked what we called for. I told him taht the clothes smell like gas and that the dryer is not drying and it is also not catching lint. He pulled the dryer out and told us the ignitor bar was bad and he replaced it. He started the dryer and asked if I smelled the gas. I said the smell coming out of the now whatr seems like overheating dryer is the smell. He said taht is exhaust and not gas. How do i know the difference. He then took apart the vent and said that the internal part of the vent that connects to teh dryer looked damaged from teh factory and that he would order new parts and get back to us. SO 2/6/14 rolls around and still no word on getting it fixed. We call Samsung again we are told that they have the parts on order and USSI will contact us. USSI called today 2/7/14. I am told that Frank is calling to get service setup for the new complaint that samsung had sent them. I said NO this is not new service his the issue we had was not resolved and that the tech had parts on order. He said he knew nothing about that and there was nothing in the notes to say different. So we go back and forth about it and I tell frank that the tech was here on 1/31/14 and said that he needed to order the correct parts. He said that the only thing he had for 1/31/14 was a note from the tech saying that he tried to call but was waiting for a response. I said if the tech was not here then how do I know what he said. He then said that it would be possibly 4 day s before the tech would even call us to set up service.. I was very angry because by my calculations that would put us into being without a dryer for 4 1/2 weeks. I said fine but the parts are going to be wrong.he said based on what I had told him that he was sure that it would be corrected. I then called samsung and told them that 4 weeks without a dryer. I called my husband he called USSI talked with Frank and after a long talk Frank told him that he modified the dryer by using a retro fit vent kit and the warranty and extended service contrract would now be voided. my husband called Samsung and he was told that USSI had contacted them and yes the warranty was voided and the because we installed it it was our fault. I am done with samsung and will tell everyone not to ever buy Samsungdyoumdawn 2/7/14 3:10PM
I was ill advised by a samsun rep in a retail store that an app would work on the new tablem, after trying it out we found he was wrong. A rep in the store tried to download it and found that actually it would not work on that device. Which was the only reason we bought it.
I was told to call Voice of Customer in the store, and upon speaking to someone and explaing the whole issue they said it would take 2 weeks for someone to get back to me. Get back to me for what? i stated i was going on holiday and could i be contacted a bit sooner, they couldn't do that so i went on holiday. Upon my retun i phoned back and they said my case had been closed so i had to re open it. I was told id recive a call in a further two weeks. I told the guy i would and would probably miss the call and was there a number i could contact, he said no you have to wait for the call. Over two weeks later due to being at work i missed the call, she left a message and i called back within 5 minutes. I got put through to multiple people and the guy i spoke with last wanted to take all the details from me AGAIN. Due to the time frame being so long and this being my partners device i couldn't remember but gave as much detail as possible. he said the woman i need to speak with isn't available and she will call me back, once again due to working i will probably miss it and so the fight continues. 2 months later and i still have a Samsung Galaxy sat in its bag.
Such a slow process and crap customer service for such a big company. un-believable effort on my part due to the wrong advice of a sales agent.kt 2/4/14 5:34PM
I bought four useless LED bulbs and I have now called Samsung 3 separate times totaling well over 2 hours on the phone. Much of the time was on hold, but some being transferred back and forth to multiple people. I've been told that the model number I complained about doesn't exist (it does, it shows up as a Samsung product on google). I requested assistance on their website. I was told that they would solve the problem within 14 days. I called back and again they need all the same information. They have no information, and are mostly just interested in getting off the phone. I was very cordial at first but they have made me into an extremely irate and unserved customer.Anonymous 2/3/14 11:19AM
Horrible support. Inexperienced techs. Long waits and cut off. No reasonable response to email questions. Chat useless.Rob 2/3/14 7:24AM
I just wanted to let you all know how terrible Samsungs customer service/resolution process has been. I own a 52" samsung LCD television which was part of a Class Action Lawsuit/Product recall. I called in early December to find out that my Television was part of this recall. Well about a week or two went by until somebody left me a message saying that My TV was in fact part of the recall. I called back and arranged for Samsung to send a repair technician (Free of Charge) to fix the issue. About a week later I called to find out what was going on? Nobody will come to where I llive to fix the TV (Must be because I do not live in a metro area...(Rural) and it was not worth the $$$ to drive two hours to fix my TV.
Samsung then offers to send me $300.00 and come and pick up the TV....NOT Happenning as I spent $1600.00 on htis unit, and I am not just taking $300.00 and being tossed back into the retail market so that the retailer and Samsung can make more money off me (from their problem originally). Now we are getting to the Holidays, so it takes another two weeks before i can get a hold of a Customer service supervisor and arrange for a replacement TV (which took another week to approve). Final resolution? $400.00 for a new TV delivered... OK I'll Spend the money (Now I am into $2,000.00 for my TV..right. Well when they finally arrange to exchange the TV, THe Truck driver will not make the exchange because all the accessories are not there (the remote). Now mind you that I brought the TV Down from the hill where I live to a "Village " location to make it easier for this to Happen.
I am Pissed and would not recomend that anybody buy a Samsung product.
Aplogies do not cut it as the Superbowl is less than two days away, and I have a big empty spot on my wall where my $2,000.00 TV should be right now...
Buy A vizio everybody... you can actually get more TV for LEss Money...and no BS Customer serviceObinski 1/31/14 7:51PM
1 - 25 out of 1,479
- Submit your comment >>
I rang Samsung with regards to a problem with my chromebook last Thurs 13/2, they picked it up on Fri 14th and it arrived back to me this morning 20/2 fully repaired.
Great service thankyouDiane 2/20/14 5:39AM
I have always owned a samsung phone without any problems for 20 years. I had to contact samsung for the first time with my latest phone S3 mini. Their customer service agent was brilliant. I received a registered envelop/Jiffy bag posted my phone all done and dusted back to me within 3days. Their service was excellentval 1/9/14 4:37PM
I purchased a laptop in Dec 2012 and yet forgot exactly when it was purchased. I have had huge blue screen of death problems that i have tried to fix myself, unsuccessfully. Just as i was about to trash this POS, someone told me to contact Samsung to see what they could do. I dug in and found my receipt from Dec 2012 and immediately realized I was 10 days past the warranty period! I called Samsung support and explained to them the situation and the guys I talked to, Carl, was so sympathetic and admitted I was 10 days out of warranty but he gave me an extended 60 days to get the problem fixed. There was never a doubt in his mind or voice that things would not be worked out. Kudos to Samsung, for really having some empathy for their customers. So opposite of many customer service outfits these days!phil s. 1/8/14 2:16PM
This is the best customer service I have received in a very long time. Had a problem with my phone - Samsung arranged to collect the next day and returned the repaired phone within 3 days.FANTASTIC SERVICE well done Samsung!Deejay1979 11/12/13 7:16AM
My son's laptop hard drive started to fail so I called the Samsung helpdesk (via PC World number) and they (Digicare Ltd on behalf of Samsung) were extremely efficient. As we live some distance from the nearest drop-off point they organised a courier to collect the laptop. The service centre phoned me to say they had it, checked if I wanted any data rescued off it, then repaired it and returned it in the 7 business days they stated- all under warranty. Could not have been better. Very pleased.Ian 10/2/13 5:59AM
I just had the most amazing experience with a Samsung customer service representative, Theresa, in their executive level review process. She spent over an hour on the phone with me twice to really resolve the problem with my refrigerator. I'm only hoping the company itself is as good as this employee.LLB10 9/27/13 9:06AM
i have called Samsung customer care today. they have help me a lot...Anonymous 9/21/13 8:50AM
I have only needed to contact Samsung customer service's once, even though I have bought many of their products. I found the service A Class. The warranty on my product had run out by a couple of months, and even though I was expecting them to help, I was sure it would only be upto a certain point. After I explained my issue, they really helped me and offered to look at my product and replace it if need be. I was so happy that they actually listened to me and offered to help. I love Samsung and will continue to purchase their products.romee 6/21/13 1:21PM
Personal Experience Review for Cellnet (Authorized Samsung Mobile Svc Centre) in Mahavir Enclave, Dwarka.
My Issue: No Audio on my 2 months old Samsung Galaxy Grand smart phone.
Nature: Friendly and Polite.
Professionalism: Top Class.
The best part of these two staffers is that they are very patient and polite. They listened to me very carefully, the entire issue.
The headphone jack had to be replaced and they got it done in less than 24 hours. I submitted the phone on 19th June 2013 at around 5 PM in evng and I got a call from them around 1 pm saying that the part has been replaced and the phone is ready. Amazing. What else you ask from Customer service.
I would give a thumbs up to them for their service and would highly recommend them for any sort of appreciation.
Thanks n Regards
Devpriyo BhattacharyaDevpriyo Bhattacharya 6/20/13 7:42PM
At first I agreed with most reviews that samsung has horrible customer service and well theirwarranty also not so good but I had a change of heart recently I purchased a 60" led hd tv best of that year wich was 2012 ( I wanted a2013) but anyway saved long time payed like 2000 bout 2 months after christmas I was liking it u know it was that one thing in your house that made u look better then lower middle class lol anywho long storie short it got
broke not even 30 days later ( wii remote by 6 year old) so after samsung relized it was not damaged beyond repair from my fault I got it fixed yaaaaa took a little while but it back lookin big and shiny and SAMSUNG WAS MY HERO AND FOR THAT I SAY FIVE ★★★★★ SERVICE THEY ROCK . customer service out this world thank u so so much I now only buy samsung .Heather1985 5/23/13 10:50PM
Hello everyone, A week and a half ago I would of agreed with all of you. My situation started when two (of my 5 speakers, including the sub) speakers stopped producing sound. After swapping wires between speakers, I found I just needed two of the wires replaced. The CSR seemed really helpful when taking down my product model number, serial number, and general info. He stated he was able to verify the date of purchase by looking up my serial # in his system, and confirmed I was still within warranty. After taking all my general info, I was told to expect my order to be delivered within 3-4 weeks. I followed up on the 4th week and found out my order was actually cancelled because the POP (Proof of Purchase) was needed to confirm warranty period. I was a little irritated for not being informed if I hadn’t followed up. I explained to the 2nd CSR (4 weeks later after first initial call) how the first CSR informed me the POP was no longer needed since date of purchase was verified by the serial numbers on the bottom of my unit. I was transferred at least 5 times after repeating exact same story to each, and receiving the exact same response from each CSR. The fifth person I was transferred to finally seemed to understand me. He also confirmed I was within my 1 year warranty, apologized for the situation and then stated I will receive my order in 3-4 weeks. I followed up on the 4th week again and had the same scenario for the 3rd time, however, was told my POP was now mandatory for my order to be processed. This CSR was like talking to a 3 year old, I stated to the CSR that it was unethical for any company to go back on something it’s said, she responded “Well I know other companies work like that, but we don’t.” At this point I was mad, irritated, and even more disappointed in people who are so unwilling to help even when it’s a job. Giving up getting my point across, I did fax my POP, following up the next day I’m then told it wouldn’t be covered since the POP was received outside the warranty period. I wasted two hours explaining to each rep I was transferred in how state law requires for my issue to get addressed since it started within the warranty period. The last 3 reps I was transferred to were said to be a supervisors, I gave up after the last rep I received literally only repeated himself saying, “ you’ll receive a call within 1 business day,” I joke not, that was the only response I received regardless anything stated or asked. After the rep (supervisor) repeated himself for about the 8th time, Customer rep just ignored me silently, after receiving not any form of response but silence, I asked if his job was to specifically pick up the phone and repeat only that one sentence to which CSR only responded “you’ll receive a call within 1 business day.” Irritated about a week for being bullied, I found Samsung had a facebook page. So I took my complain there, I got a response from a Samsung rep with a day or 2 who treated me with the highest level of customer service. 3 emails later, I received my package replacing all 5 speaker wires. So if you haven’t already, post you’re issue there. Sorry for the long post, hope everyone gets the help they need.tenksjz 4/20/13 12:18AM
I would like to thank Samsung for standing behind their product..We had purchased a television 18 months ago, in which we had not purchased the extended warranty. We were gone south for 6 months, when w got home the television was not working properly, I contacted Samsung, they agreed to fix our television, free of charge. It is nice to know there are some people that stand behind their products...Thank you.. I would recommend Samsung to anyone..Anonymous 4/18/13 4:50AM
I bought the above referred TV on 9th July 2009, namely 3,5 years ago. Last week I have had problem in getting images , I saw some lines appearing on the screen and I contacted the local service in my city (ANTALYA-TURKEY). The service after checking my TV informed me that the Panel is out of order and it has to be changed and the repair cost would be about US.Dolars 2500.- +VAT..
I said to the person who gave me this information _are you out of your mind.. the new TVs with much more specifications are less than this price. He told me that this is company''s procedures and that he can do nothing about it. About 3,5 years ago I paid about 3,500.- US. dollars to this TV and now I either have to pay this repair charge or put it into the garbage. What is this..? As a customer (in fact I am a good Samsung customer.. I have at present at my home a mobile phone and a wash-machine and an air-condition, and a fax-machine they are all from your company) I did nothing wrong if this panel is not working correctly now. This is completely company''s responsibility.. It is a matter of course that the warrany was only given two years, but it is now justice that I have to pay an amount for repair with which I can puy a new one. You have to clearly note that I will not easily accept this unjuctice affair.. .Mr.ThreeDays 4/6/13 7:41AM
Thank you Samsung! Love my TV and that supervisor Pam was awesome and helpful! I did not think it would work out well but it did!Sunshine 1/21/13 10:19AM
I have samsung galaxy SIII and i want to update it to the jeally bean version 4.1.1 but it says contact to the samsung service. Could you clarify to me why my device didnt accept the update even it shows to me that there are new updare available in your devicetommy 11/14/12 12:46PM
Samsung sucks no matter what you say about it, worst customer service ever. Takes for ever for them to get the problem solve and when they say somebody will contact you from 24 to 48 hours its all a lie they never ever call you back. You'll have to call them back, that's how bad it is with Samsung. Never ever buy a Samsung product please.APPLE 10/31/12 8:40PM
I just called Samsung about our 3 year old TV that takes 15 minutes to turn on. They were quick, very nice on the phone, and after getting the Serial and Model numbers, offered to fix my TV for free. I didn't have to ask. We'll see how it all goes, but I'm impressed!Kris 10/24/12 10:19AM
This message is for KC. Thank you for helping me fo my tab2 for the trouble shooting and it works. Thank you very much!Mj 10/3/12 12:12PM
I called the 800 number listed for Samsung customer service and spoke with one of their staff who was helpful and courteous in less than a minute>Anonymous 9/8/12 8:55AM
I have had my laptop for sometime now and it is doing great!:) I had an issue with the update but with a very patient customer service agent and a little time we had it fixed w/in the hour and he walked me step by step through the process! I guess it depends on where you live and all components together! Not all negative on Samsung!
Stay positive b/c a lot of issues has arised with a lot of different brands!
Thanks SamsungAnonymous 8/7/12 5:44PM
I purchased a Samsung 56" DLP TV three years ago. we notice white dots on the screen and later found out this is a chip defect. Samsung has said they will not fix a chip defect in one of there TV's.
I just cannot understand how a "Defect" will not be fixed when i did nothing to cause this. even though a TV is out of warranty a chip Defect should be fixed without the owner paying for it. also this is happening with DLP TV's. so Samsung is aware of the defect.
I purchased another Samsung LED TV a few months back, then this problem happened. I hope Samsung would fix this is i can tell everyone good things about Samsung.
Rick SamoranoRick 7/12/12 1:00AM
Had a write a comment on the best customer service ever. Samsung fixed our 4 year old tv free of charge. The company they used picked up our faulty tv and gave us a temporary tv for the fews days while ours was away. Within 4 days our tv was back and working like new. Exceptional customer service and would highly recommend company.Anonymous 6/28/12 6:42AM
After reading so many of these bad reviews, I was afraid of not getting a good customer service experience. Well, as I called Samsung on 1 (800) 726-7864, not only were all of the reps really nice, they were very helpfull too. Samsung will provide a technician to come to my place and check out what is wrong with my old TV. Everything will be FREE of charge!! I find it unfortunate that many other customers were unsatisfied with the survice. Hopefully, you will have a better luck, like I had!AnnaS 5/21/12 3:34PM
I rang help-line this afternoon for help with a forgotten password for my brand new laptop.Iwas asked to participate in a satisfaction survey which i agreed to.Sadly as i was so excitedabout getting my computer to work once more i gave the wrong scores for the service i received.Iwanted to give total points for every question asked as i was completely satisfied with expertise , politeness, and promptness of response to my query.Somehow i did not achieve this with the scores offered.Please can you accept my apologies and correct this misunderstanding.Anonymous 5/18/12 11:39AM
May 5, 2012 I would like to compliment "Chercin" who was the nicest, most professional, and knowledgeable customer service person I have spoken with. My 2009 LED 46" TV totally stopped working with a "clicking" in the back. After research, I found there were hundreds of people with the same problem. She immediately sent a repair man to see if it could be repaired. She gets a "10" in every area !
I cannot say the same for Adam who said he would return call after investigation..he never returned the call after May 3.Anonymous 5/6/12 8:21AM
1 - 25 out of 83
- Submit your comment >>
formersamsungcustservrep 6/14/13 6:46PM
Anyone 5/26/12 9:48AM
so in the mean time you have to keep going back 3 and 4 times tell asking the customer to please hold 2 to 3 more minutes
Anonymous 3/16/10 4:09AM
CustServRep4Samsung 1/10/10 8:49PM
|Share With Others|
We are proud to recognize the companies providing the best customer service each year within their industry.
|Check out these popular comparisons of Samsung customer service versus other companies:|
|Authorized representatives of Samsung can sign up to reply to any of the comments found on this page.|
Samsung customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
|Locate the Samsung corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.|
|Returns & Refunds|
|Review the Samsung return and refund policy at ReturnsAndRefunds.com.|
|Get Help Online|
|Get immediate support for your Samsung questions from HelpOwl.com.|
|Reviews & Ratings|
|View thousands of Samsung user reviews and customer ratings available at ReviewOwl.com.|
|Find free Samsung manuals and user guides available at ManualOwl.com.|
|Easily locate Samsung driver and firmware links available at DriverOwl.com.|
Apple and Samsung vs. The Rest
WDS, A Xerox Company, provides multi-channel knowledge management, care automation and analytics to help wireless brands deliver a more effective customer service experience and protect customer lifetime value. Driven by our Technology, Services ...
AT&T (T) Affirms It Will Carry Samsung Galaxy S 5, Gear 2, Gear Fit Products
The company recently outperformed competitors for the second time in a row in studies measuring customer service and the wireless purchase experience. J.D. Power awarded AT&T the "Highest Ranked customer service Performance Among Full-Service ...
Samsung: Best and Worst Laptop Brands of 2014
Samsung improved its brand score from last year, from 69 out of 100 to 74. Two of the biggest reasons for that jump are the brand's very good showing in our Tech Support Showdown and its compelling Samsung SideSync software, which lets you run phone ...