Supercuts Customer Service Complaints - page 4

Your stylist did what she wanted to my sons hair not what was asked to do , she took it upon herself to do what she wanted and did not even apologize, I know his hair will grow back this is ridiculous and rude .

Yesterday I went to your Wenatchee Washington store so disappointed they open at 10 but at 10:10 the two women that were working were busy chatting in the back showing each other what they brought for lunch tasting each other's lunches while myself and another client sat waiting patiently finally after slowly strolling toward us the one worker still took her sweet time I will not be returning

Discrimination is is not ok. I lost my confidence in Regis Corporation/ SUPERCUTS after being treated terrible during my visit to SUPERCUTS on Sunday, Sept 8, 2019 at 4:30PM.

The owner called the Allen Police Dept on me! He also told me to "never come back here again."
I am in tears, feeling humiliated after being the only person being told to leave and denied service on Sunday afternoon, Sept 8 2019 around 4 pm. Attached is a photo of the gentleman calling the police on me! there is a trend in people calling the police on african american people. In this case i was treated like a criminal after asking for a basic lineup, after the lady, Natomi claims she does not know what a pixie cut is. Discrimination is unacceptable, and never should be tolerated. Ever! I am a tax payer, a resident of the community, but i was treated as if i was a criminal by having the police called on me! I was the only African american woman who was in there, and the only person that could not and did not get to receive services, unlike the non African american customers. I was clearly discriminated against, in #SUPERCUTS in Allen Texas, by a stylist named Natomi and a door man, maybe the owner of the franchisee he was repairing the front door. He told me, (a tax payer) to "never come back there again". His exact words, then he dials 911, or acted like he was calling the police on me. Wow, I waited patiently for 30 minutes, then its finally my turn. The Stylist, Natomi didn't smile or nothing she said "what can i do for you?" I had already greeted her with a smile, and hello, none in return. I told her that i wanted a pixie cut. She says? Whats a pixie cut? I said, oh" if you dont already know thats ok." I will just get a line up. Then she says i will know after you tell me. I said, a line up is fine. She said i see you don't feel comfortable, and i don't feel comfortable so i am gonna have to ask you to leave. I said i came in for a haircut just like all the other customers in here, to have a positive experience? Im confused? So she asked me to leave her chair. I was the only African American woman in there, i took pictures just to display the non african american customers who were not told to leave or treated the way i was treated as well as the police being called on me. I was the only one being treated this way, wow! i never thought racism and discrimination was this bad in Allen Texas! Then the door man told me to never come back there again!

Its Sat at 8:20am and they still have not opened yet. Neptune, NJ location (Rt 66) There was a line of ppl waiting but everyone left. Thought corporate should know. I went out my way this morning to get here and wasted my time. Never coming back.

Went to Supercuts on Sunday at 2:54 every time I come here it's like they want me not to stay the first thing she said was I'm going to lunch when I'm done with this lady I can wait 45 min if u want why I'm the world would U have one person I'm the store cutting hair it's always like this at this one it's like I have to beg them to cut my hair it's awful I'm done with super cuts and will look elsewhere for my hair cuts they are awful customer service sucks and to be honest the hair cuts are not tht good !

I just wanted to reach out and let somebody know since the taking over Hair Cuttery to Supercuts here in Lehigh Acres Florida on Homestead Road manager name is Al people have come and gone hair stylist left and right in there every time I go in there I have to come home and fix my own hair I am a senior citizen and I do not believe that this is correct when I pay for a haircut expected to be done correctly I do not wish my name to appear on this as I do know personally some of their two stylists in there Chris is about the only one in there that really knows what she's doing anymore. Vicky she might as well retire now

At 4:13 I was able to make a 4:30 reservation for a haircut for me and my son. We arrived promptly at 4:30 and checked in. At 4:55 neither of the two stylists made any comments or remarks to ya as to the wait. They seemed to be joyfully talking between themselves while cutting hair and didn't care that we were already 25 minutes past our appointment time. Why was I able to make a reservation for that time if that time is not available or won't be honored. I won't go back to your establishment

Your store on Beverly Blvd in Los Angeles never answers the phone. Rang 50 times every day with no answer. Terrible customer service.

The Supercuts salon in Beeville,Texas is poorly managed. Wait time in this understaffed location is extreme. Staff are unprofessional and not attentive to my needs. Have never been offered the warm towel as advertised after a haircut. I would like to continue getting my simple haircut at this salon but recommend management changes.

I was refused service at location at 5904 S. Cooper #106, Arlington Texas owner Arthur Garcia. I was informed they only do straight natural hair...no extension etc... I found this to be highly discriminatory. I submitted a response twice. I submitted a complaint with no response.

I received services at your Seaford, De location back on May 12. I answered a survey that i wasnt pleased about the service. I Was contacted by a district manager named Carol. Who said she would send me a refund. I have not received it. No one has returned my calls, emails. I can be reached at 302 242-1689 or [email protected]. Thank you.

Please have someone from corp. call me. I was refused service after coming here for 7 years. Carmen on your store at Nellis and valley view. said she will not wash and blow dry my hair . Every time i come in here i give 5 dollars tips and would love to speak to someone about her.Myname is Connie

The store I went to Banbury rd Chesapeake Va. The manager is very rude and could care less about customers!

On March 9, 2018 my husband wanted a haircut so I went on-line to Super Cuts at 5544 E. Kings Canyon Road, Fresno, CA 93727. My husband was on his way to work and was going to stop by Super Cuts to get his hair cut. The appointment was for approximately 6:30 pm. He arrived around 6:45. He was told that his name was not on on-line check-in and it would be a 45-minute wait for a haircut. He told him that his wife had completed the on-line check-in. My husband went back to his car and called me. I called that Super Cuts and told them what had happened. The clerk said, oh, yes, George is on check-in and when he gets here we will take him. I told her he was turned away by the person at the counter who said he did not have an appointment, and asked her who that person was. She said "I have no idea." I said, who was working the counter; she would not tell me. That Super Cuts is so rude and unpleasant and unhelpful each time we go in. Something should be done; a good customer should not be treated like that. I will contact the Better Business Bureau.

stay away from them, they are a rip off. what salon charges separately for everything? got a haircut (no shampoo) just a spray bottle, asked if I wanted it blown would cost $20.00 I thought the full price would be $20.00 NO not at Supercuts, the haircut was $18.50, then an additional $25.50 for getting it blown.
WHAT a Super Rip Off!!

Amelia Ohio New
Never Had A Ruder Experience!!
Molly Something Was So Loud And Very Rude To My Whole Family.
Will Never Return
Customer For 6 Yr..
No More

I had the worst customer service at a Supercuts in Victoria . I waited over 45 minutes for my son to get his hair cut and then out of frustration, I left and went to Procuts. At supercuts when we signed in there were 3 people's names ahead of him when we walked in which is fine. We sat down and one by one as the hair dressers finished cutting hair, they went to the back. For about 10 minutes there were at least 5 customers sitting in the waiting area and no one cutting hair. As they came back and customers came in, they called name after name but never my sons which is fine. Finally I got up to look and they had called 6 names after him and skipped over his name. They highlighted it as if they cut his hair. My son is on crutches and it's a little difficult to get around so I really didn't want him to have to get in and out of the car to go somewhere else but that was a terrible experience.

Supercuts.... I had a "hair" emergency for a quick cut in 1989 in Huntington Beach CA. I have been going to you guys ever since and I have med/long hair. Today at 68 years old it is still full and I am ALWAYS getting comments in my cut and colir. Almost every day!. I tell everyone about Supercuts. While my friends pay $100s for style cuts or color, I use you guys even for highlighting. Yes.. I am a man but I am very particular about my hair. Just wanted you to know loyalty is there even if you're a public speaker, an author and a grandfather. You guys RoCK. I would send a picture if I could... THANks!

Horrible service. I ask for a wash, cut and brows waxed. "Jenna" asked if I just wanted them cleaned up, I said yes. I now have the 90's thin brows.😢
The cut was fine, I ask for it to be dried, it's 12/1 and cold. I left with wet hair that wasn't even brushed. Super rude. I ask how much my wash was ? She said well you got the "green tea" shampoo, it's extra. I said I didn't ask for that. She said well....its on the sign. Super super rude, but having a great time doing each other's hair .
I won't go back.

Rude !! They call their customers "Guests", but certainly do not treat them welcome or kind. Cashier unfamiliar with conducting transactions. Stylist called on to help was annoyed, nasty to cashier and to me, a customer with a product. It got so bad a man behind me said "Do you conduct all you transactions this way", to the two of them. District manager is defensive, belittling, condescending, and said she was busy for a month. Said she'd have to contact Guest Services and get back to me. I'm still waiting. I'd say training from the top down is necessary.

I went to the location in Marianna Fl where I have been going for 5 years and had the absolute worst experience ever. The young lady came over and stood next to me as I was sitting in the chair waiting and didn�t even call me by my first name and said I can take you now. Once in the chair I told her number two guard on the sides and an inch off the top. I had to repeat myself two more times and she ended up cutting the one side of the top of my head with the number two guard. She ended up having to cut all of my hair off and needless to say I�m pissed off,ripped that cover off me and left Without Paying and won�t ever go back. 5 years I�ve been going there. Apparently she wasn�t taught how to listen,use manners,use sisors,and apologize when she makes a mistake. I�m 55 years old and never in my life experience a hair ordeal like this. I just got out of the hospital last week from having a heart attack and I didn�t need to go through this. I had to finish trimming the back of my neck when I got home.

You guys are the worst. No surprise, you hear it all the time but why do the customers keep coming back well that's a mystery to me as well, convenience I guess cause that's all you got. I would love to see this company go under your products are over priced returning is worse cuts sucks, "stylist" as you call them, just chop your you up cause supercuts tells them to do that at least what Anthony told me you know he works at mustang rd in okc/yukon. I want my hair cut the way I want not the way you tell your people to cut. I asked him not to chop it guess what oh yes he chopped it up. How in the world can you go back and fix it if it's already shorter than you wanted? You need to change your stupid policies and get better people for what you charge.

Went to the supercuts in Wake forest Nc. They were supposed to open at 11 and at 11:15 some one finally showed up at which time she still didn't open the door because now she had to count the money to put into the draw. Finally she opens the door and instead of being apologetic for being late, she was rude as he'll. She asked me what do you want? I told her a haircut and asked her about how long it would take. She told me that it would about 45 minutes. (There weren't any other customers) she said she was the only stylist there today. As she telling me this another stylist walks in. I told her that I had been waiting since 10:55 and she told me that as the owner of the salon, opening up was up to her discretion and the she had to drive from fat away to get there. I her to forget it and left. When I looked back the two of them were laughing and jumping, yes jumping around and clapping. If this is the sort of customer service you allow from your employees I don't know how you stay in business. Without a doubt the worst place to go and I certainly hope someone in your corporate office steps up and reprimands these two idiots! I will NOT refer anyone to this place!

Hi, my name is Todd Marshall. I've been a customer for over10 years,but no longer. I tried to get a haircut this last weekend both Sat. And Sun. The Store I go to is in King City,Or. They had one person working the weekend and were booked both days. I went back today Thursday,at10 am when they open. Myself and two other people were waiting there until 20 after10 for someone to open the shop. One of us had a10am appointment. I've decided that I will go to your competitors from now on. Also I'm active in several review companies and will now rate you very poorly.

On Wednesday October 11,2017, I went into the Supercuts at 13492 Hwy 183 Suite #200 Austin, TX 78750. There were only two customers. A gentleman and myself. There was only one haircutter. She was a thin middle aged black woman. The gentleman went first to get his hair cut which was towards the back of the store. I was just getting over my laryngitis, and I started coughing a lot as my chest was feeling uncomfortable. I didn't cover my mouth because there was no one around me, and the customer and the haircutter were towards the back end of the store. The haircutter spoke to me in a very rude tone of voice, "Why don't you cover your mouth! Everyone is taught to do that". I explained that I would if there were other people near me, but there was no one around me. Plus, I turned away in the opposite direction from the haircutter and the customer. She has no right to talk to me in that manner. I left the store with a very bad experience. Previously, I had gone to the store a number of times for the haircut and had a good experience. Because of that hair cutter, Supercuts at 13492 Hwy 183 Austin, TX 78750 has lost a frequent customer. I expect that employee to be reprimanded, and made to take a course on Good Customer Service if she wants to keep her job. I will also complain about her at the Corporate Office when I have a chance. I don't know her name, but she is a thin middle aged black woman that worked on Wednesday around 6:30 PM. She was the only hair cutter there. Thank you for listening.

Daniel Yen