Target Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Target customer service is ranked #353 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 37.45 out of a possible 200 based upon 1959 ratings. This score rates Target customer service and customer support as Disappointing.

NEGATIVE Comments

1,766 Negative Comments out of 1,959 Total Comments is 90.15%.

POSITIVE Comments

193 Positive Comments out of 1,959 Total Comments is 9.85%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Target

    Customer Service Scoreboard

    • 37.45 Overall Rating
      (out of 200 possible)
    • 1,766 negative comments (90.15%)
    • 193 positive comments (9.85%)
    • 18 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.9 Issue Resolution
    • 3.0 Reachability
    • 2.3 Cancellation
    • 3.6 Friendliness
    • 3.0 Product Knowledge

Add your review! Return to the main Target customer service scoreboard page

Posted by TerriNwxy


We were pleasantly surprised when we took our Nieces to Target on Colorado Blvd in Pasadena and had lunch prior to shopping. Excellent choice of good and healthy food for them, at a reasonable price. Starbucks for me was an added pleasure.

Posted by Bran g


Targets the best ...one very happy customer!!! Customer service is excellent!!!one happy shopper here....hollister not so much they lost me forgood

Posted by Anonymous


I love Target. Customer service is wonderful. I go in to my Target at least twice a week. Almost everybody knows me. I choose to even get my groceries here rather than at HEB and Walmart. The grocery selection and prices are not as good sometimes, but I'm willing to pay the extra because of the great customer service.

Posted by Anonymous


After waiting to be transferred to the correct dept and also phone ringing out from a couple of stores I contacted target at Marion ,I spoke to a lovely girl who went out of her way to help me ... Awesome..I'd like to put the girls name forward but not sure if this is the forum to do it....

Posted by Anonymous


This morning I was going to return an item to Target and I realized I didn't have a receipt. I looked on what I think was a Target website and was scared to try to return the item. When I went to my local Target and had no problems, it was a good experience and the employee at the guest service was very helpful, I walked away with a good feeling about my Target.

Posted by Anonymous


Today I went to the Target on Taylor St. in Houston, Tx (Houston Central). I was going to get a new printer but ended up getting a Iphone 6s also. The salesman James Martin at the cell phone is probably the most helpful and friendly salesman I have ever had the pleasure of dealing with. James was helping my mother and when I told him about the problems I had with my old phone. He told me things I could add on to my phone to help keep my phone running good. When I decided to get me new Iphone James was very helpful in helping me. AT&T had messed up a with the upgrades but James fixed for me. He also tried to get us a discount on Cartwheel for my new printer but to avail. I hope James gets the recognition he deserves.

Posted by Anonymous


I truly believe that my pharmacist at the Target store in Ann Arbor MI is so amazing! Tracy always. Has a smile on her face and takes a very personal. approach to each individual customer. For 4days I have had trouble. Getting my medication prescriptions sent electronically from my physician's office. I take high dose narcotics so this was a huge problem for me. I finally decided. To call Tracy at the pharmacy, once I explained the situation she immediately said "I'll call your doctor and see if we can get this straightened out. And that is exactly what she did! Her kind heart and dedication to her customers is greatly appreciated.

Posted by Anonymous


I received excellent customer service in the Williamsburg, Va. location (Monticello Ave)several days ago from "Ariel" at the wireless desk during a phone upgrade. He was so helpful, patient, and polite! What a great employee you have there! Thank you so much!!

Posted by Charlotte(not a princess)


I would like to give a shout out to the Oxnard West store and a most helpful employee, QUINTON. I found him near the food area while looking for an item I had seen in a Target flyer about two weeks before. He showed me the shelf (seasonal assortment) where the item should have been. He then checked to see what the wharehouse indicated as availability, then checked the availability of two or three other stores in the area. He finally located the item at another store in the county and called there and waited while they checked for it and then had them put it on hold. I subsequently (about 2 hours later) went to said store and purchased the item which was in the "hold area". Quinton's perseverance and attention to my request are to be commended! He has great customer skills and we discovered that we were both originally from Chicago (although I'm about 50 years older then him)!

Posted by Anonymous


I just started using the target optical department in Tuscaloosa,Alabama. I have been wearing glasses for over 50 years and have used numerous optical dispensaries over the years. I do not know the lady's names that waited on me. I would just like to say thank-you for the manner in which I was treated.

Posted by Emily.D


Good Afternoon,

My name is Emily, I recently was asked by my boss to call around and find a certain item and to see what stores had them in stock for us to buy.

Calling around, I spoke to about 6 different people. However the last store that I contacted was The Colonie, NY Target and I spoke to Gloria in the seasonal department. I wanted to comment on how wonderful her customer service is. I work at a hotel so I know how important the customer service aspect is and how rare it is to find people who take pride in their company and are willing to help someone even with the most tedious requests.

She went above and beyond to give me her name the first time that I called and told me if I needed anything else regarding the item ask for her. Taking my questions into her own hands and giving me a name to contact made my experience very personal and it was greatly appreciated. I did call a second time, and she was more than helpful.

Again, I appreciated her kindness and willingness to go above and beyond for someone that she didn't even know.

Thank You again and have a great day,

Emily D.

Posted by Anonymous


I am at the target store in moore oklahoma ....I was at customer service for 3 hrs at photo shop where the young lady did everything for me on my phone and photo center while waiting on every one coming in and I watched this amazing young lady laugh smile be patient polite professional and you should be so proud of her.....I could not of done my photos with out her.....she never once was impatient with ANYONE!!! I am won over.....no more Walmart..Kathy Dodd

Posted by Anonymous


Awesome customer service first time shopping at the Fayetteville location MGR Nikki Cosa was awesome, everything we needed she was courteous and sooooo very helpful, awesome MGR skills

Posted by Anonymous


I had a problem. My car was dead and I needed a jump. I walked to the Target and bought jumper cables. I asked if someone could help me. Ali, who worked there, was wonderful. In the rain, he hooked up the batteries using his own car, so polite and kind. I say bravo to Ali and the Woodfield target. many thanks

Posted by Anonymous


i called a target call center to get a new card and the bozo in india disabled my card, now i can,t shop with my red card and get the 5% discount.i do not believe my info is safe in india i assume the ratings are or the usa target stores.

Posted by Anonymous


I can't praise the associates enough at my Rochester Hills, MI Target store! Every interaction has been consistenly helpful and positive.

Posted by Cindy Jobe


Target: take a note from Brianna's playbook. She saved you $600 tonight because of her awesome customer service from a registry in which you behold. Reference Julie and Barry Akins. You should promote her. Period.

Posted by Anonymous


I was helped by a cashier named Cass at the Southridge Target store in Des Moines, IA today. She was very helpful and even walked back to the department I needed with me. Cass answered my questions and went above and beyond the call of duty today. I really appreciated it, and would recommend her for a raise!!!

Posted by Lisa_gill


Want to say thanks to Nathan i was in a hurry and he was about to closed his register but took me . thanks Nathan keep up ur good personality i know sometime working in customer service people make us wanna quit.

Posted by Janae


I worked with a manager today on an a purchase i was making and Rob the manager was so friendly and accommodating and incredibly helpful. Its for this reason that Target is my #1 favorite place to shop. The target location was in Mentor Ohio.

Posted by mertzski


We were in today and purchased two phones. The person who waited on us was Jeff C and he did an excellent job. He was very busy and kept apologizing for keeping us waiting, and after he began helping us, he went out of his way to be pleasant and still apologizing for keeping us waiting. Very polite and helpful with any questions we had for him. It was a pleasure to have him helping us and I hope you pass this comment on to him.

Posted by catlady


I called customer service in regards to an item that was shipped to my house that was broken. Joy walked me through the process. I had a great experience.

Posted by Anonymous


We like TARGET. But we do not like your courtesy chairs - motorized. Often out of power. Not serviced properly. No comparison to Winn Dixie and Publix who keep theirs in excellent condition.
Dr. Charles Shepson

Posted by Anonymous


I was having a heck of a time completing my on-line purchase with my newly approved RedCard. No one I spoke to on the phone seemed to care or offer any constructive assistance. Finally, I went to the Ventura West store in Ventura, CA. I was fortunate to have Amber G. help me. She was a joy to deal with and kept at it until I had an acceptable resolution. Your telephone reps. could definately take a lesson from Amber about GOOD customer service. Even though the problem is not completely resolved, she was able to get me a case number so that when my card comes in the mail, your company is supposed to honor the special offer when I placed the order.

Posted by tlacaria


Dear Target,

I am a loyal Target customer, and I have never made any comments before today. I am writing this because there is a young man that works at the Target in Bridgeport, West Virginia that has always given me the best service. He goes by the name J.D., and is usually working at the check-out. He is knowledgeable and has a wonderful attitude even when he has worked a long shift. I wanted to let Target know that I do not know J.D. outside of the store, nor have I ever seen him outside of Target. He is a great employee, and if you do offer any sort of bonus and/or compensation for an exceptional employee, I would ask that he is acknowledged for his outstanding service. If you have any questions you may reach me at



Thank you

Tammy Lacaria

V

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