Teleflora Customer Service Complaints - page 3

Very unorganized, and not a reliable company at all. Made a simple order to surprise my parents with flowers and chocolates on Valentines day for the delivery to never show up. No note, no missed call, no anything. Even though I had February 14, 2015 as the selected arrival date, absolutely nothing happened. They forgot all about it. I called the next day and spoke to someone who only wanted to credit me 30% for their mistake. I talked him up to 50% because the whole idea was to be a Valentines Day present. He agreed and said it will be delivered the next day. I asked him to please put a note on the door or call me if there were any upcoming problems with that. Once again he agreed and apologized to me. My parents waited at home that whole next day for it to come as I was told and again, NOTHING came the next day. By the time I could call back with the customer service hours running it had been 3 days later. I was very unhappy and asked for a full refund. They said that my order would be delivered that day but after everything they put me through and the disaster of getting this order to my parents for a simple Valentines day thought, it was not worth it anymore. So they cancelled my order and finally sent me some kind of refund confirmation since I didn't receive one in the first place when I was getting the 50 percent back...and that was it. This company is disreputable and untrustworthy.

Dreadful. I paid a fair amount of money for a large bunch of flowers for valentines day.
It was pathetic, nowhere near the size advertised. Perhaps a 1/4 of the flowers shown in the illustratian.
Go elsewhere, you will not be happy.

I just want to tell you that your business sucks this is the third time that my flowers that I ordered for my family out of state has been. Late an the last one they completely screwed up on my order you need to screen who you have answer the phones do not know how speak or understand never will I use this company or will I recomend anyone

Hello, I have been a Teleflora customers for about 2 years, I always use this service to send my mom which lives in New York flowers. On 1/28/15 I ordered the Teleflora grace arrangement in premier which came out to about $100.00 it was received on time but when my sister sent me a picture of my mom with the arrangement it was nothing like the one I ordered on the website plus it only lasted 2 days then my mom had to throw it out.
I will never again order from Teleflora.

They do not even deserve 1 star. More like a negative 10 if that were possible. From them charging me 3 times for the same order and denying it, even though my banker was telling them yes they had to their customer service or lack thereof. I spent the better part of 4 hours and talked to 5 different people to get the same response. We don't show that you were charged more than once. My banker was even kind enough to call them and tell them that they had indeed overcharged me. She received the same response, hold for 30 minutes, then well I will look that up. Then hold again for 30 minutes. Also, while we were on the phone with them and I was speaking to the Supervisor who asked me to hold, she then comes back on the phone to tell me she has charged my card yet again. I could not believe it. I asked her why in the world would she do that when that is exactly what I was calling her about in the first place. My banker looked at me and said YES she just charged you again. I was furious and asked to speak to her supervisor. Well as you can imagine an hour on hold led to no one ever coming back on the phone. I had to cancel my card and dispute the charges. This company is the worst without a doubt. I never even got an apology.

We ordered a Teleflora bouquet for some friends in Lynchburg, VA for delivery on December 23, 2014. We ordered the flowers on the 23rd, and that same date clearly came up as an optional delivery date. This particular order was very important as they had just lost their father and we wanted to send both condolences and a wish for some Christmas joy. The order was confirmed, and $60 taken out of our account. We didn't hear anything and at the end of the day on the 24th we contacted our friends to find out that they had never received the bouquet. We were traveling, as it was Christmas and though Teleflora had our cell phone number, they never called us that there was an issue. We received the following email which we were unable to view while traveling:



"Thank you for your Teleflora order. We appreciate your

business. Unfortunately, we were unable to place your order

for delivery on the requested day. So we may expedite your

flower delivery, please click the below link and follow the

prompts to update your order. If we don't hear from you by noon recipient time tomorrow, we will schedule the delivery for the next available date to prevent further delay. If you have any additional questions or concerns, you may call us or reply to this email.

Thanks again for your business."



We did not "click on the link" as we were not able to while traveling. It was really upsetting that, at an obviously important delivery time (death and holiday), Teleflora did not call about the problem. What was worse was that they did not " schedule the delivery for the next available date to prevent further delay", but CANCELED the order without any further communication.



When we called customer service, the first person we spoke to did not speak English well and just apologized. We called back and asked to speak to a supervisor and after waiting 7 minutes spoke to a rep who did not act like a supervisor at all. She apologized again, without much feeling, and made the excuse that they could not find a florist to deliver our arrangement. There was no concern at all that they canceled the order and absolutely NO offer of any kind to compensate for this failure. Teleflora will never be considered by us again and cannot be trusted. And they could care less about their customer.

You Will Never Hear From Me Again!! Suggest If You Don't Want A Big Disappointment With Teleflors,call A Local Florist. Boy,is This A Screwed Up Company!!!

Placed 2 orders for thanksgiving, one showed up on time. tried reaching out to teleflora for help and customers rep put us on hold for 20 minutes because we request to speak with supervisor.
Supervisor Natalie came on and all she could tell us is what she can't do. according her system flowers was delivered but according to delivery address nothing was delivered. she was more interested in letting me know there would be no refund because its our fault. Guess there system is broke because florist showed up at my door with flowers and apology on thanksgiving day a whole day after my requested delivery date. No need to use there service anymore.

company only cares about making money and is too big to care about its customers or florists not will to refund fees charged wrongly management doesn't return calls and makes promises it doesn't keep florist beware don't join them get a free websight elsewhere you will be charge for stuff you never get!!!

We have been a Teleflora member for about 4 months. Not only are they very deceptive to the people placing orders but they are just as deceptive to their members. The first 3 months were supposedly a free membership trial period. They must have a different definition of FREE than everyone else in the world. They have charges for every thing possible. People ordering from them should really stop because they are getting ripped off severely. If you place a $100 order, they keep $27 just for taking your order. Another $10 is designated as the delivery charge. They take another $1.75 to send that order electronically to a REAL flower shop. Then that REAL flower shop has to pay them all their monthly fees to be a member of their worthless service.
Once our free period ended, they bounced our bank account by withdrawing money for their monthly service fees which totaled over $800. We only got a little more than $300 worth of orders from them that month. They sent us a check to cover the funds that were mistakenly withdrawn but then re-charged us that fee on the very next months statement. Their customer service to their members is just as bad as to the customers ordering. When I called to straighten out the problem and make them pay the overdraft fees, I was continuously told that the statements and the charges were correct and I just didn't know how to read them. They are correct about that. If you ever saw their statements and all the ridiculous charges you would think the phone companies bills were easy to read. They slap charges and credits all over the place and you can't figure out from one month to the next what to expect on the next bill. They have monthly charges that last all year. They have monthly charges that run for 4 months. They have Surety Bond charges that nobody seems to know what they are. They even charge you for getting a paper statement in the mail even though you never had the option.

Never order from them. I tried to send my daughter flowers in Hawaii. After two days of calling to see why the flowers not delivered was told the florist didnt have flowers that i wanted...(roses really this is hawaii right) but with my second choice they wanted more money. I hit the roof. they cancelled my order and still have not even my money back yet.

STOP THE FALSE ADVERTISING! Flowers are sent to express a personal gesture. Teleflora just trashes that sentiment in that they guarantee delivery of flowers, not a special arrangement either; then cancel. They cancel 5 days (give or take) after the event. So your personal sentiment is tossed on a waste bin because teleflora does not understand why they are in the business they are in.

WORST EVER! Wrong flowers, wrong container, wrong arrangement, wrong color, wrong size (had paid for the upsized version). Will never use again. Should have read the ratings first. Have contacted Consumer Reports to see if they will do a review and expose these bait-and-switch shysters.

The flowers that I've select were not that the person received, I select roses only and was mixed with roses and carnations, the base was smaller too. I am very disappointed in the poor service I received, the card was written as a small child with mistakes. Why I paid more for deluxe?? Please DON'T use this company

It's really a wonder this company is still up and running. Awful experience and just disappointment after disappointment. In the end, I had to cancel my order for Mother's Day. Delayed deliveries, poor customer service, broken glitch was the reason given and finally product unavailablility. Just devastating!

I ordered the HEALTH NUT BASKET, Instead my Mother got some fruit, Sausage and stale crackers!!!!! That is not healthy...When I called to complain and I begged them to please at least take her a little plant, they said "Were you aware about our replacement policy?" I said "YES" but this replacement didn't even come close!! I was offered a credit, so I said can't you take that credit and take her a sm. plant? I live 200 miles away, NO, sorry!! Well talk about ruining my surprise to my Mother she is 88 yrs old and she didn't even eat sausage when she was young, why would she start now....

What a disappointment to find out late in the afternoon that my order for my Mom for Mother's Day was being cancelled because the local provider just couldn't get to my order - we're talking Minneapolis, MN here. I will never use this company again and I make no bones about the fact that I will take every opportunity to make sure that none of my family or friends use them either. Absolutely disgusting.

I ordered Easter flowers to be delivered to my daughter on 4/15. On Friday 4/18 the flowers still had not been delivered so I called and was told they would be delivered on 4/19. On Wednesday 4/23 I received an e-mail notification that the order had been cancelled. When I contacted Teleflora for an explanation, they had none other than that I did not answer my phone. I never received a phone call from them nor did I receive an e-mail about any issues with fulfilling the order. When I was speaking with them, they acted as if their failure was my fault. Yes, it was my fault ... my fault for placing an order with them in the first place. If you want your flowers delivered, do not order from Teleflora.

I will not use Teleflora again. My valentine's day order (ordered by me 5 days before the 14th) was canceled at 10:50 on valentine's day. After a couple of confusing email and web links, I called customer service who said (quote) "the local florest cant fullfil your order becasue of high call volume .. it is valentines day". They initially offered my 50% refund for not accepting the alternative 4 day later delivery date. I got to a supervisor who apparently refunded my $100 (takes 4 days to refund so I cant see if this has happened yet or not), but at no time did this company show concern or regret for failing to deliver. While I was talking to the supervisor, I lookked at the teleflora web site, and it was still advertising that they could still take same day orders for valentines day. Remarkable. On finishing the call, the superevisor whos name was Audry wished me a happy Valentine's day. If the company wasn't so disconnected to the services they were suppoesd to be providing, I would think that she was rubbing salt in the wound. I for one will never use Teleflora again.

I ordered an rose and lilly arrangement with candy and a bear two days before valentines. I got an email the day of delivery at 1 in the afternoon stating the florist could not handle all the orders and canceled my order. Then I call customer service of course out sourced to india.... after 5 pitiful phone calls they said they never charged me for the flowers , which was a lie the took the money out of my account on the 13th. My bank confirmed it. All I wanted to do was send my mom flowers(she has cancer) so she could enjoy them.. I will never use this company.

Never ever use them! Totally unreliable, and make no effort to correct the situation. They don't call you or email you. They just cancel your order. Nice on Valentine's Day.

Then when you call to try to fix the situation, long hold times, annoying messages on hold...and best of all, since they cancelled your order, there is nothing the people who answer the phone can do to fix the situation.

Took half an hour to place one order. The contact rep. couldn't understand me and it was hard for me to understand her. I would not recommend!

What a bad way to run a business. They sell you one thing and fill your inbox with junk emails for ever. Nothing can be done to stop them either. I wish Telefloria would go out of business. I am sick of their junk emails, bet their products are bad too.

I have been in the florist business only a year. I started out with Teleflora because of all the promises I got about how they were going to "help" me build my business. After being a member for only 3 months this is what I figured out about Teleflora. NO one should EVER order flowers from Teleflora or Any of those websites that do not actually make and deliver the arrangements, All those people do is call the local florist and then take 20%. Teleflora's website is a JOKE! False advertising. There is NO way a small florist like me can have all the flowers they offer on their website. Then they charge $5 for delivery when some of my deliveries were 25 miles away!Not making any money there. Customer service is very lacking. I called several times and NEVER got anywhere! They all acted as if they could care less about my problems! NEVER was I treated like a valued customer. EVER! In 10 months, I NEVER made money. I got ONE check! I was not even paying membership fees but was paying for things I never wanted or asked for. I was sent vases on 2 occasions because they had been ordered months earlier. I had then sent written notice NOT to send them and refused them when they arrived-BUT was STILL chrged 50 dollars delivery-EACH time! I saw my rep, once.She showed up,unannounced- on PROM DAY- and instead of discussing the problems I was having, they were only interested in selling me a 1400.00 computer system!I had had enough! I tried SEVERAL times to get out-only to be told my name was already printed in the stupid directory and I had to wait 3 months! I sent a letter telling them I would NOT pay another bill to them.Here is the icing on the cake...Recently I rec'd a call from Teleflora headquarters wanting me to take an order. I told them I was not a member- they asked if they could send me a check. I STUPIDLY OK'd that. The order was for $110.00 and delivered 28 miles away. 3 months later when I called to see why I had not rec'd a check, I was informed it was taken off of my "Bill". Even tho I tried repeatedly to get out and told them I would not pay another bill, they continued to bill me and when I took that order they found their way of "getting their money". By screwing me out of $110.00. I was paid $15.00 for that order. Teleflora has been nothing but a nightmare for me anbd I will NEVER recommend them to any florist or any customer. EVER!

I ordered through my local florist in florida using teleflora. The florist that received the order was Conroys flowers of Newport beach, California. I ordered flowers on January 3rd, 2014. They were supposed to be delivered on Wed. Jan. 8th for my daughters birthday. I also selected a beautiful arrangement that was pink and white, with pink roses...I requested an early morning delivery since she is in and out of her office throughout the day. What she received was a purple and yellow arrangement without any roses, and they were delivered in the late afternoon after she had left work for the day. That meant she did not get her flowers until the next day. When she sent me a picture of the flowers and I saw what she got, I was mad. The florist never offered to correct his mistake and never offered a refund. When I requested my money back he sent someone to PICK UP THE FLOWERS. I cannot even believe that anyone would do that. Horrible customer service...I spoke with "Mort" the supervisor who was going to check into it and call me back, HE NEVER DID.