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Trend Micro

Customer Service Ratings and Comments

Trend Micro is ranked #109 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 45.49 out of a possible 200. This score rates Trend Micro customer service and customer support as Disappointing.

NEGATIVE Comments

18 Negative Comments out of 21 Total Comments is 85.71%.

POSITIVE Comments

3 Positive Comments out of 21 Total Comments is 14.29%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • Trying to communicate online is impossible.
    They are asking for OLD information.
    I do NOT want to renew this protection.
    They are making it very hard.
    Monday I will call them.
    I do NOT want them to "automatically renew"
    This should be MY choice, not theirs.

    Anonymous 7/31/10 6:40PM

  • Once they get into your computer, it is virtually impossible to get rid of them. I sent them an email asking how to get them out and the instructions they send didn't work. The "BUY NOW" page opens every time I turn on my computer. I have to wait till I can click them off before I can get on line. It is infuriating.

    nuronerd 7/27/10 2:00PM

  • Attempting to contact someone with an issue is an almost impossible task. I have been "see=sawed" back and forth with no satisfaction whatsoever. I wanted to get a double re-newal, but if there is no one to contact except a recording, then for get it...."Kapersky", here I come!!!

    Frednjay 7/22/10 10:42AM

  • I renewed my subscription and really like the product but my problem is they debited my credit card twice and i'm having trouble getting in touch wi9th someone for a refund

    Anonymous 7/17/10 5:08PM

  • It's nearly impossible to find the phone number to reach a human to help you with your questions.
    I bought Trend Micro Internet Security Pro and found it was not compatible with my existing software program.
    I cancelled & asked for a refund the same day.
    My bank statement is saying that I am still being charged for it.
    I haven't been able to reach a human yet to correct this matter.

    Anonymous 6/15/10 10:22AM

  • I was satisfied with their product(s) the first year I used them. When I tried to renew the subscription, however, I was inundated with seemingly infinite options and add-ons. Finally choosing one, and giving my credit card information, I found I couldn't install it and (much more surprising and irritating), it was IMPOSSIBLE to reach a person to either help with the installation OR to cancel the order. It looks like I'll have to go through the disputed charge gauntlet with VISA. Ugh!

    Anonymous 6/1/10 7:12PM

  • Do not buy this program. Your computer will crash and when you try to uninstall and reload the program you will get an error message so you will be stuck. When you try yo get a hold of this company you might as well be on mars.
    They don't seem to care "they already have your money".

    Anonymous 4/17/10 9:22AM

  • I bought trend micro from walmart and it won't do anything, what can I do?

    Anonymous 4/4/10 3:45PM

  • What good is a phone number if it only directs a potential customer back to the web site?
    I wanted to pay by PayPal and their site requests a credit card number. That doesn't make sense. So maybe I'll try another provider.

    Cliff 4/2/10 12:38PM

  • I have now tried unsuccessfully to cancel my unauthorized renewal of my account, but can't seem to get any help. I am a senior citizen, need help, would have to forward this problem to the State Attorney General's Office to get help. I have 4 different phone numbers, none of them will help me.
    Thank You. Renate McKfay

    Anonymous 2/25/10 1:43PM

  • Since I started using Trend Micro Internet Security, my system became much slower until it ultimately crashed. I finally brought the system back up and tried to uninstall and fill out the customer comments--both never came up. As charlatans go, the Trend Micro outfit is probably the best, bar none, a dubious distinction. I was bilked out of $57.00 for "intertet protection" evidently designed to bring my system down and then, when it was brought back up, Trend Micro offered (through a prompt) to "uninstall." Another "feature" I noticed after installation were a set of symptoms that appeared to be from some sort of keystroke intercept system that the company may have installed. Does this make sense? Well, of course it does: it's a 21st Century phoney money-making scheme.

    none 12/23/09 2:40AM

  • If you try to request a billing correction via their website as they suggest, you get the run around. Literaly from screen to screen! They stated they would issue a refund to me in an email and on the phone and then send me an email stating my "automatic renewal" has been cancelled. NOT the same issue! This company is bad news all the way. Their "business" model runs more on a scam model than any professional company I have EVER worked with. STAY AWAY FROM TREND MICRO, or you will be SORRY!

    ArtBabee 12/3/09 3:42PM

  • Where is the real true about the antivirus + antispyware saling for $20.00 in Walmart and others stores ?. I bought one software and I made the installation, only I have one problem, before I don't had virus infection and now appeared 53.why? Plus look like a fricking game because the same software push you to buy antivirus pro. I think to return the products to Walmart and if they don't help me, Prepare some adverising and put in the store to help tell the customer about this trap.

    trinidadaulet 11/22/09 8:55AM

  • I purchased their product and was unable to get it to work. The next issue was contacting their support. I have come to the conclusion that it is one person who only works on a day when the moon is full. I finally asked for a refund and was basically told that it wasn't gonna happen because of the length of time that I had owned the product. When I pointed out to them that I had given them many opportunities to fix the product and that was the reason I had waited so long to request a refund their response was - Tough!! Never again will I purchase one of their products.

    AnOldGuy 10/23/09 6:43PM

  • Even though, Trend has charged me by locking my system up, I still have the same problem with them even though I have paid for their security system. There is a virus out there and it is TREND MICRO

    BILL 10/19/09 1:59PM

  • Worst customer service and yes we have to push # twice. Additionally they can't understand name spelling on the phone and so go directly to order confirmation number. when they ask you whether you use XP or Vista just give them the order confirmation number and cut the chase. I had to get my subscription renewal back as they charged my credit card without my permission. Not a preferred vendor and not trustworthy too. They don't understand customer concerns especially on the phone when someone is needing help urgently they are in La La land taking their cotton picking time to get to your needs. They do not list their telephone number on the emails sent as well.
    Dr. SN

    Anonymous 9/29/09 11:05AM

  • Cannot contact customer service after product was lost due to system restore (2 year license agreement). No phone number other than an M-F, 8-5 number is provided anywhere. Anyone working normal business hours cannot contact the company for support!

    Marcou 8/29/09 8:04AM

  • Impossible to find out how to cancel service or to not auto renew

    bill51020 2/17/09 11:12AM

  • Submit your comment >>
  • The call quality was poor so I hug up and redialed. Second call quality better. Reached knowledgeable rep by doing as suggested. It turned out I had bad info about the product. Rep assured me I did have right product for desired task. Rep spoke American English with a midwest accent. While he spoke rapidly, I did understand him.

    Anonymous 8/9/10 8:55AM

  • The number worked by pressing #3 when the recording started. Got a Customer Service Rep within 5 minutes. Says my order problem is taken care of. (Cancel Autorenew and Request a refund)

    Richie 9/16/09 8:14AM

  • The information was correct and got my foot in the door. I cancelled my subscription and hadn't received my refund. The information helped me to ask where the refund was. I am now waiting for a E-Mail from Trend Micro. Bob Guthrie, Houston, TX

    bobguthrie 8/3/09 4:33PM



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  Company News  
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Trend Micro Internet Security Pro 2010
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In situations where organizations use a very locked-down virtual desktop -- for example, on a trading floor or in a call center -- having an antivirus agent ...