U-Haul Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

U-Haul customer service is ranked #341 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 38.03 out of a possible 200 based upon 319 ratings. This score rates U-Haul customer service and customer support as Disappointing.

NEGATIVE Comments

287 Negative Comments out of 319 Total Comments is 89.97%.

POSITIVE Comments

32 Positive Comments out of 319 Total Comments is 10.03%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • U-Haul

    Customer Service Scoreboard

    • 38.03 Overall Rating
      (out of 200 possible)
    • 287 negative comments (89.97%)
    • 32 positive comments (10.03%)
    • 3 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 2.9 Reachability
    • 2.8 Cancellation
    • 3.0 Friendliness
    • 3.2 Product Knowledge

Add your review! Return to the main U-Haul customer service scoreboard page

Posted by ernesto


Thank-you Brenda and Michael at Goodyear uhaul for the great service and advise rendered again with the rest of my things! hope your holidays are at best!

Posted by Happy Renter


I rented a truck in Laveen, AZ this weekend and everything went well. The staff was friendly and helpful and when they offered me boxes and tape I remembered that I needed a mattress cover. Thanks.

Posted by Happy Renter/Buyer


I rented a 17ft uhaul from a dealer in Atlanta 2536 Metropoitan Pkwy. JFA & More Furniture location these guys here have there act togather. I was able to get so many things at this location that I needed such as they had a great wide selection of furniture at the best price that me and my husband was so happy with the prices that we saved so much money because we were going to wait until we moved before buying because we had all ready priced the items we needed they were able to get most of all items and saved us a great amount we even got to get king mattress sets for only 300.00 it was BIG SAVINGS. Thanks for making this place 1 of your dealers.

Posted by Anonymous


Mockville oil & Uhaul did a great job checking
in truck.

Mocksville NC

also customer service in Chicago gave excellent guidance on turning in truck

Posted by Anonymous


Meranda G. the pick up location picked up my uhual was very helpfull the young man that was there knew what he was doing and i will diffently refer that store to my friends. (37355)

Posted by Anonymous


uhaul in Jacksonville saved our trip!
on a recent trip to visit a friend in Daytona suffering a heart attack we left after he promised to go to the hostipal.
On our return trip from Daytona to Ill. the transmission burned up in my old gmc.I called my friend in Daytona and he contacted uhaul in Jacksonville on Normandy ave.
Eric left the store picked me on the road, gave me a ride to rent a truck and trailer and with help from Jesse we were back on the road in 3 hours. I dropped off the truck and trailer 2 miles from my home the next morning. The equipment was first class and service was above and beyond. Thanks Eric , Jesse and everyone at uhaul in Jacksonville. Charles H. Bryan

Posted by Anonymous


My experience with uhaul was ideal , very timely service and explained well . Truck worked very well . All went well with no problems or issues .

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Contact Information
Customer Service
800-789-3638

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Company News
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