United Healthcare Positive Customer Service Ratings - page 2

Very well satisfied. Misplaced my uhc ID card. Obtained the required 800 # thru UHC customer service online. Called the number, answered by a real person, who made arrangements to mail a replacement card post haste. What could be easier?

I must say, UHC has taken a drastic turn for the better. People need to understand that the benefits you chose or your employer offers you is not UHC choice. They can not guess how your dr will bill a claim. If what you ask regarding coverage is not what your dr bills for then that is not their fault. If certain issues are not being addressed for followed thru on... call the rep out. There is a standard of service and the individuals have processed to follow as well. Ask specific questions and ask the reps to call your dr's to find out how they will bill with you on the phone. The drs are just as if not more at fault for certain issues. Take responsibility to know your policy and ask your dr who they are sending labs to and dont trust that your dr is checking status on providers they are sending you to... be accountable for your own healthcare!

United HealthCare is no worse than Aetna, Cigna or Blue Cross. They all outsource customer service to india so one is not worse than the other. Ive actually had my best claims paying expierences with United Health

i called to get a letter sent to me now that my policy has expired so that my new primary insurance would cover my costs. I repeated representative in the automated system a few times and was transferred. The woman I spoke with was wonderful and she helped me and put an urgent status on my request to help me get things straight. I definitely think their customer service is above the norm.

They solved my issue and called me back timely.

This company has the best customer service.