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United Healthcare Customer Service

User Reviews, Ratings and Comments

United Healthcare customer service is ranked #439 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.28 out of a possible 200 based upon 335 ratings. This score rates United Healthcare customer service and customer support as Terrible.

NEGATIVE Comments

320 Negative Comments out of 335 Total Comments is 95.52%.

POSITIVE Comments

15 Positive Comments out of 335 Total Comments is 4.48%.

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Terrible Overall Customer Service Rating
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  • Surprizingly enough I had no issue. Then again I only needed a Letter stating that my son no longer had coverage....Thank goodness for this site to have the number posted! I've called at least four different numbers before finding this one on luck!

    Ms.gonzales412 5/17/12 6:46AM
  • I have never been treated so rude. My father just passed away and my mother was admitted to a nursing facility. I was handling their affairs and saw that there was a bank draft for United Health Care deducted from their checking account. I could find no documentation for that preimum. This is new for me, I just needed a little compassion and guidance. The representatiave was absolutely no help.She tried her best to make me feel stupid. Why is she in customer service? Where is the service? And I could tell, this was a seasoned person....she should have known better. I hope she gets the same kind of service one day when she is hurting and in need of assistance.

    Anonymous 5/16/12 10:02AM
  • The area where you can print out EOB statements is almost always down for me at odd hours at home. They take the system down too much at times like these. I can't check or do personal stuff like this at work, so I'm stuck and have to try again when I get a chance. myuhc.com bleahhhh

    Anonymous 5/13/12 4:31PM
  • Empathy is what I have for many of you who have had poor experiences with UHC. I too was in that situation when a colonoscopy procedure that I was told by UHC phone representative as being under their no cost items. I called UHC after receipt of a letter received from UHC via USPS in October/November about UHC offering screening for preventive care - Mammogram and Colonoscopy screening. I needed to confirm my interpretation of the letter.

    I did what UHC rep advised me - called the Network providers and faxed them the letter and my insurance card information and also was assured that they would present the claim to UHC.

    Well, turns out the rep at UHC did not make an accurate note. Hence the beginning of an appeal to UHC for the $3000 and more charges by hospital, doctor, and other costs incurred by professionals at the hospital...many faxes were sent by me along with some phone conversation.

    Bottom line, they saw clear to accept the misinformation and who knows, possibly this letter was misleading to more than just me and the representatives lacked the necessary training...anyway...UHC did right by me...I paid nothing for the colonoscopy screening.

    Thanks you UHC...and please be proactive with the training of your people. Because truly.....WE ARE YOUR PEOPLE TOO.

    Rozzzz P. 5/4/12 5:07AM
  • I contacted United Healthcare about a Doctor that prescribed an antibiotic that I am allergic to, and have been, for over 20 years. The Customer Service Representative told me that they were aware of the "complaint" and that the "appropriate paperwork" had been submitted. I asked if United Healthcare was going to do anything with regard to this Doctor or the Medical Group that provides health care for me - the Customer Service Representative repeated that the "appropriate paperwork" had been submitted and that she could not comment or recommend any other action on my part. No concern regarding a Doctor who prescribes antibiotics to patients with known allergies to said medication - no advocacy for their customers, etc.

    killiteten 5/3/12 11:31PM
  • Today was the absolute final straw for me in regards to UHC and India's Customer Service Representatives. I phoned regarding an appeal that was mailed January 2012, I was told by UHC that it was received and forwarded to Ingenix. I then phoned Ingenix and again got someone from India that continually placed me on hold only to find after 30 minutes that the representative was discussing a totally different claim. The representative from Ingenix then conferenced me back to UHC and after an additional 30 minutes of being placed on hold and given incorrect information, I asked to speak with a supervisor.I was told the supervisor was in a meeting but he or she would call me back within 48 hours. I am furious that jobs are created in another country for people who can't assist and our providers who are contracted with the company has to deal with the lack of compentency. I am calling for any and everyone who has had to deal with similar issue to write about their experience. My hope is that this will finally get the attention of the CEO and board members to agree that Saving money by utilizing unlearned,inexpensive labor at the expense of the their insureds and providers will no longer be tolerated. Bring our jobs back or at least afford India adequate training.

    Anonymous 5/3/12 1:55PM
  • The hiring process for UHC is terrible. They put you through so much and then they send you and e-mail and tell you what your status is. You have to take assessments and then phone interviews and then face to face interviews and still no job. Do they not realize how many people are unemployed and how much gas cost. They should be able to read your resume, meet with you, do the assessment, and all in one day. This is the MOST unorganized company I have ever dealt with and they need to upgrade the way they handle their applicants. I would NOT recommend them to any of my friends.

    Applicant 4/27/12 4:35PM
  • I was harassed by United Health Care and their surrogate Ingenix for using basic health care covered by their policy. (Chiropractor visit and went to doctors office for BP and cholesterol check.

    Anonymous 4/27/12 5:25AM
  • UnitedHealthcare customer service has hit an all time low. As a provider and also a subscriber I am very disappointed that in attempting to resolve any issue you are 9 times out of ten routed to a representative from India. They are always friendly enough but uninformed and unable. The communication is always challenging, which always results in my being on the phone with them longer than necessary. There is also the fact that they appear to read from a script.I am disappointed that UnitedHealthcare in an attempt to save money has sacrificed service.

    Anonymous 4/26/12 11:01AM
  • It's hard to pinpoint exactly what their problem is. Mainly, too big of a company that no one that you can contact can take responsibility for issues. Claims processed wrong, in-network vs out-network, loopholes, etc. You can reach someone, but never the person that can answer or solve anything.

    djm 4/23/12 6:46AM
  • I have been a billing manager for a medical provider for the past 23 years. By far, the worst insurance company from a provider standpoint (and quite possibly from a patient standpoint as well) is United Healthcare. I have their claims department in India on my speed dial. You cannot understand their foreign claims department reps, even if you can understand them, they do not know how to adjust a claim, if you speak to one, they will tell you one thing, you call back and another will tell you something else. They basically read the same thing off the EOB that the provider has in front of them, so it's a waste of time calling them. They have done away with the rapid resolution department, which was a department you could be referred to in the US when you had repeatedly tried to resolve claims problems with the India reps. Whenever they tell you the claim will be reprocessed, two weeks later you get another EOB stating the same denial as the first, nothing is reprocessed. On our contract fee schedule it lists a $109 reimbursement for a custom splint fabrication by an occupational therapist, and they paid 14 cents. I appealed it and they upheld the price they paid (14 cents). There is no one you can go to for help.

    Lori G 4/18/12 10:52AM
  • I have about had it with UHC... I can not get anyone on the line that speaks good English. I have to aske to be transferred to the USA. I also have been trying to credential a Dr since 7-2011 and I am constantly told there is no direct number to provider relations SERIOUSLY@!!!!! my advise to patients are NOT to sign up with this
    stupid company.

    Anonymous 4/16/12 10:05AM
  • The worst company ever! Hours on the phone, unable to reach a manager, cannot speak to the same person twice, every roadblock thrown down imaginable. First a denial to seek out of network treatment with their claim that treatment was available in-network - after I provide proof otherwise, they continue with denial based upon a fabrication that my oncologist is not recommending the procedure - but he is!! What a quagmire! I really don't want to drag my doctors into this slime pit - I think that's what they're banking on! I needed to establish a relationship with an attorney anyway, and have some other legal planning done. Thanks for the motivation United HealthCare! By the way - do a search to see the many lawsuits and investigations in play between 2008 and 2012 ... this racket has been sued by the AMA, the national chiropractic association, and others in class action suits. Also see their executive compensations - Sixty Minutes should do a feature on this company. We did not choose them - we were with PacificCare forever - they were bought out by United and that's how we got stuck - dumb us!

    Anonymous 4/14/12 11:04PM
  • I just spent 42 minutes trying to get information on benefits for cancer coverage.
    They are the worst company that I have ever done business with. It is sad that they are so cheap that many companies are opting to go with them. I remenmber that back in the early "90 the service was so bad that the company I worked for that had purchased their product started threating them with filling charges against UHC under the Ricoh act. I am sorry for everybody who uses them.

    Chuck 4/13/12 8:26AM
  • I work for a provider's office and this is the worst insurance! I can never get anyone on the line that speaks english! Does anyone know a phone number for providers where the reps are not in India and they are actually in the USA? The reps in India don't listen and only follow a verbatim script so they are extremely unhelpful

    Anonymous 4/12/12 8:58AM
  • the worst customer service ever!!!!
    Not only its difficult to understand their customer service representaives, but their knowledge is so limited, that its not easy not to get frustrated with them as they seem like bunch of robots hired not to handle anything more difficult then picking up the phones and saying hello.

    Anonymous 4/9/12 11:40AM
  • We have been with them 4 months and they are without question the WORST we have ever done business with. they try to deny everthing and refuse to pay for prescriptions. I have turned over our contract to our attorney to see if we can cancel. I would not advise anyone to use this company as they are without questions a bunch of liars and cheats.

    HM 4/8/12 5:33PM
  • It only took three internal transferred to get a simple card replacement. One representative said if I had dialed the right number it would it would have been ealier...but I was internally transferred, thus, no direct dialing took place.

    dan 4/6/12 10:45AM
  • I also experienced horrible service from a customer service rep and a supervisor. I worked for BCBS of FL in the 90's and they never would have permitted the attitude and unresponsiveness. Does anyone have an email address to submit a complaint? I really don't want to write a letter when it is much easier to send an email. The other option is to contact the FL Department of Insurance. Thanks,

    Frustrated

    Anonymous 4/5/12 1:56PM
  • All of these comments are correct. United Healthcare referred me to an inexperience surgeon for a complicated surgery. I requested an out of network surgeon because of his inexperience (he wasn't even board certified- but that didn't bother them in the least- because he said he could do the surgery). When I asked them if I used their surgeon and it went wrong- if they would take the responsibility- they said absolutely not- that it was my responsibility to evaluate the surgeon. Fastor forward- had a successful surgery with the out of network surgeon (their surgeon didn't even think I needed surgery- he hadn't seen enough of these and it was life altering). Anyway- they said I could appeal. Appealed as far as I could and took it up with the state. During that appeal- the United Healthcare Representative said that I had "no business" evaluating the surgeon they recommended because I am not a health care professional. To top it off- after losing this appeal as well (they covered their asses by telling me they wouldn't pay- never mind that I was in critical condition)- in the mail- they sent me a handy dandy booklet telling me how to evaluate and choose my doctor or surgeon- all of the things I had done!
    I tried to contact them to ask that I be removed from their mailing list for these items- and there is no way to email them, and it goes without saying that they will ignore a snail mail letter- so I called them. I elected not to participate in a survey (you select this before they connect you to customer service)- and funny enough-my call could not be completed as dialed.....I can't wait until we no longer have United Healthcare. They are the worst. They are the most expensive insurance we have had- but because we are in the healthcare industry (long term care)- we are required to carry their insurance in order or them to give our nursing homes their long term care contracts and patients. Of course- this can't be considered a kickback- because we have had them for 3 years and they have yet to sign a contract with us. THEY ARE THE WORST!!!

    KathyU 4/4/12 5:01PM
  • I have been trying for 4 months to get my claim handled. When it was rejected (without a reasonable explanation), I filed an appeal, following all of the instructions on the web site and the member services request form, and waited the 30 days required to get an answer. I was then told that because I failed to put the word APPEAL on my paperwork, they didn't consider it an appeal (???). Their goal appears to be to frustrate the customer to the point where they will give up and UHC doesn't have to pay the claim. You never get the same story twice from a representative regarding the status of your claim!

    ksharp99 4/3/12 8:57AM
  • Went to the emergency room in Nov 2009 for a kidney stone. UH was my secondary insurance from my husbands employer. My insurance paid their share of the bill right away, but here we are in March 2012 and UH still hasn't paid their share and my credit report is trashed because the hospital turned the bill over to a collection agency. My husband has filed an appeal and spoken more times than we can count to the UH reps and at first was told we were being denied because they didnt' receive the bill in time, and then when the hospital proved they filed the bill in a timely manner, they said they'd process the bill but it still isn't paid and my credit is destroyed. This company should be sued and put out of business. They are scam artists.

    rosebud67411 3/30/12 8:46PM
  • I have United Healthcare thru my employer. I recently went for a routine mammogram. United Healthcare refused to pay for it. When I called they at first said it was a coding error then said I was out of network, then that they applied it to my deductible. I printed a copy of the Illinois state law requiring all insurance companies to pay in full for any routine mammogram. The agent told me that they don't have to follow the law only the policy with the employer. I reminded them that they are breaking the law and they said they are still not going to pay. I am shaking I am so angry. I pay and pay and pay for insurance and every time I have a claim they find a way to deny it.

    Colmusc 3/28/12 3:32PM
  • We have had a problem with the claims of almost every UHC patient we have treated. They will find a way to deny a claim or dodge it hoping you will forget about it and lost track of it. It took five months for them to correctly process a claim they had processed out of network as in network. In reality we could be billing the patient for these amounts but it's not the patient's fault. And if you think it difficult to get ahold of customer service as a member, try doing it as a provider - have spent hours trying to reach a live person - and they don't reimburse staff for wasted time.

    Anonymous 3/28/12 1:09PM
  • Our hospital wont do a simple blood test and send it off to lab corp because of united healthcare, our insurance! Instead I have to go into lap corp myself and either wait in line or book an appointment online, schedule another day off and I'm pregnant. Its very inconvenient when we pay so much for this insurance! Thanks a lot united healthcare, my husband wants to find another health insurance with better coverage etc as soon as its possible to switch. Our bills are way too expensive and deductible was were high with this insurance! Too many problems with this insurance.

    firstbaby 3/26/12 2:14PM
  • Terrible would be a compliment for this company. My wife has been receiving treatments from specialists at our local hospital (in network) for the past 5 years. Well, things got worse and the only solution was a transplant. Guess what, UHC won't cover it at our hospital. The hospital is 15 minutes from our house and is a top 5 in the country. UHC's response was we had 2 other options for hospitals. Both of those were 6+ hours from our home town. They expected us to move closer to those hospitals. I would have had to lose my job while we waited for the transplant and then all the follow up after the surgery. Works for them because then I wouldn't have had insurance anyways. One of the most important things for a transplant patient their support system. They wanted us to pick up and move away from all of that. Where is the logic in that?

    Well, my wife is getting the treatment despite UHC. The hospital is doing the right thing and they will cover the costs. Good to know that not everyone is after the money.

    Anonymous 3/23/12 8:46AM
  • UnitedHeathCare has defrauded me. We purchased the insurance after carefully reviewing who was "In Network." After seeing the doctors that were deemed "In Network" according to the myuhc site under my plan, they have refused to pay for any of the services to which I am entitled for the year under my contract. They are claiming that those providers are not "In Network," even though it is clearly stated that they are under the only resource we were allowed to search with for providers prior to choosing to enroll. They will not let me cancel it. This insurance is a scam.

    SamS 3/22/12 5:03PM
  • This is the worst company I have ever dealt with. My husband has Multiple Sclereosis. He is only able to take Copaxone. For a year and a half I been battling them to get his medication. Yes that means hes gone without medication. He has had four relapses in 2 years. The medical end of UHC says its covered under major medical....the pharmacy says its covered under pharmacy. Either way its put in it gets kicked back. A year and a half!!! No one helps, no one can contact anyone to get this taken care of. Everybody is a supervisor and has no one above them and yes my husband gets sicker and sicker and STILL has no medication. This company is a fraud. They send people back and forth with the pretense that this office handles this and that office handles that and then they hang up in the middle of the call so they dont have to deal with it. I pay 372.00 a month for my husbands insurance deducted from my pay and they have yet to pay a dime. I hate this company...I would never recommend it and if I am able (because I have all correspondence and reference numbers, doctors appeals and personal letter I will sue them for everything they are worth. I know its an uphill battle but its been a year and a half and he just keeps deteriorating without the meds. Any recommendations from anyone???

    Rje 3/22/12 10:09AM
  • Worst customer service department ever - The supervisors in the call center are a classic case of bureaucrats getting between you and your doctor and burying any complaints. You'd think they were doing me a favor by taking my premiums.

    I'm penning a letter to UCH's CEO:

    Stephen J. Hemsley, CEO
    UnitedHealth Group Center
    Minnetonka, Minnesota 55343

    United Healthcare 3/20/12 9:38AM
  • I have been battling for a prescription that I have been taking for years. We are new to UH and are so disappointed. They are beyond awful. They have had my prescription for 5 weeks and keep coming up with excuses to re-check with my doctor. Now that they are finally shipping it, the cost is $263.57 dollars more than their listed price for that drug. Since I had to get a quick 30 day supply since they delayed it, I am being charged more since it is only a 60 day supply not 90. Is anyone else confused by this? Woulnd't it be less not more. I've called them at least 5 times over this and nobody can refund my money. Losers.

    Tracey Waid 3/19/12 2:56PM
  • uhc are a bunch of crooks. Me and other of my co workers cant stand this company they never pay claims on time for any of us. Im starting to think they dont have enough money in there bank or something. I hope someone is investigating this. I never seen such bad customer service and unpaid claims in my life.This place should not be in business.

    Anonymous 3/15/12 3:09PM
  • In June of last year it was determined I had a deviated septum. In October 2011, I had a septoplasty (not Rhinoplasty). It is now the middle of March and I have not been reimbursed funds for the procedure. We placed a call to UHC regarding going out of network (huge mistake, note to self--don't go out of Network) and UHC advised we would be reimbursed 70% less the deductible...fine. I have made calls to UHC every few weeks. We have been told: the name isn't correct on the paperwork (I didn't change my last name, UHC did); the date of the procedure is incorrect (I didn't change the date, someone at UHC did); we have been asked for additional coding; we have been told UHC didn't like the name of the surgical center we chose; we have been told UHC 'couldn't understand the office manager at our surgery center'....and the issue goes on. We finally contacted our benefits person at our 'Fortune 100' company. She recommended we send in a 'surgery recommendation' from the original doctor I saw back in June! No one from UHC has requested this info....the the benefits person could see online that this was needed! In mid March, a rep at UHC was more than perturbed when I questioned the 6 mos it was taking to review/process my claim and the administrative cost associated as opposed to just paying the claim! He could only agree...it is absurd. I will repost when the claim is resolved. I will also speak to UHC at the corporate level before this is finalized. I will contact the Today show if I must. Lastly, if this wasn't a legitimate claim, would I still be pursuing it? This one claim has made me realize why a 'National Healthcare' system should be in place. UHC and the other giant healthcare providers don't want it, but their inept ability to process claims is the reason National Healthcare will become a reality.

    DebDoes 3/14/12 6:51AM
  • I had to call United Health Care 3 times for a total of an hour and I did not get any help from them. I have never posted an complaint online before but I don't want others to have to go through the same experience. My clinic said that my bill should be sent to United Health Care since that was the coverage I have. The first time I called them I asked the man if I had insurance coverage with them because I have AARP and I didn't know if those companies are together. At first he said that I did, right afterwards he said I didnt, then when I asked him again he kept mumbling, I told him a few times I couldnt understand and please speak up but he wouldn't. I called back and talked a women and told her what happened. She looked me up and said that I do not have coverage with them and she was sure of that!

    Afterwards, I looked on my AARP card and it says United Health Care on it. I called back a 3rd time to speak with a supervisor and was on hold for 15 mins when my cell phone mins ran out.

    a 3/12/12 10:26AM
  • I have the United Health Care AARP Preferred prescription plan. This company appears to process prescriptions through a partnership with Prescription Solutions (a mail order prescription company). Prescription Solutions customer service agents I have spoken with over the past five years sound as if they are handicapped (low intelligence, lack of training, lack of education, inarticulate, etc.) and do not care about what they are doing. In addition, there appears to be no clear procedure for how such things as pre-authorizations and tier-exceptions are handled. It took 9 days for a tier exception to be established for a medication. My doctor stated that he had never dealt with so much confusion in trying to pre-authorize a medication with any other insurance company. It took my local pharmacist over two hours to get the authorization to go through once it was established. After a month, I tried to refill the prescription. I practically had to start over. The system had somehow retroactively relisted the medication in the original tier. I was sent back and forth on the phone between United Health Care and Prescription Solutions, spending hours on the phone over a 1 1/2 day period. The Prescription Solutions people had no idea what to do. One of the three United Health Care people I spoke with also had no idea what to do. Two of the UHC people were very helpful, but their hands were tied because they are not allowed to contact a patient or anyone outside their company without special permission from a supervisor. The first of the these two people dropped the ball, and after about 18 hours, I realized I was never going to get a call from him. FInally, I reached a bright young man who was familiar with this kind of problem. He followed through for me and even got special permission to call me. I finally have the prescription waiting for me at a local pharmacy. But I had to go without it this time for two days (better than nine, like last time).

    United Health Care has 80,000 employees. You get service from whoever answers. There is no escalation process or channel for specific types of issues. There is a barrier between the customer and the company. Some of the agents will simply tell you to call Prescription SOlutions. When you call PS, they usually tell you to call United Health Care. Nobody is in charge. They practically tell you to coordinate your own issue between the two companies, and they don't even wish you luck. You don't work there, so you are feeling your way around in the dark.

    This is the Rx plan you get when you go to AARP. Some individuals at UHC are bright and want to help, but they are bound by a rigid set of rules and procedures that keep the customer at bay. I believe UHC is probably a bottom-heavy company that invests huge amounts of money in creating paper trails and not nearly enough on developing customer-service-oriented procedures that will escalate issues efficiently and make the best use of their brightest and best employees. I sense an archaic set of anal controls that waste time and energy, very authoritarian and oppressive.

    I am shopping for a different prescription insurance program, one that partners with a mail-order company that is easy enough to work with that you actually want to order your prescriptions by mail and save money. This is not what UHC or AARP offers. If you are over 50 and want to make the most of your time, do not sign up for insurance products via AARP. Some of them might be cheaper, but you are getting what you pay for. Terrible.

    AKayV 3/8/12 12:22PM
  • Useless customer service reps, and claims area for the FSA that my company has with them. I have sent emails begging our senior management to lose the UHC FSA, and contract with someone else that at least has a modicum of competence.

    I submitted claims for each of my children for daycare reimbursement, same form, same receipt, same amounts, everything. One was approved, the other denied because the way the receipt says "tuition" for my kids daycare. First of all...it is daycare, not school. And even if that was the actual argument for denial...why approve one child and not the other...FOR THE EXACT SAME CLAIM??? How about having a little bit of integrity and standards here people.

    Calling in to inquire about this is almost as bad as calling a busy signal. The reps are borderline retarded, and offer no help whatsoever. Couldn't ask for a worse way to spend 2 hours on the phone over one week.

    darien 3/7/12 3:34PM
  • Workers who man the phones for customer support cannot speak English well enough to carry on a conversaton. When you say you don't understand what they are saying, they simply repeat the same way they did before. This is very very very frustrating. Wish I had never called.

    Anonymous 3/7/12 11:34AM
  • My sympathy to everyone who has had the misfortune of having to deal with United Healthcare. They are the worst Insurance ever. Their underhanded claim denials are criminal without saying as i'm sure everyone reading this can attest too. I sincerely hope they go out of business. I'm a medical biller and cringe at the thought of having to even submit a bill to them.

    medical biller 3/5/12 1:17PM
  • United HELL care is terrible. I have been battling them to handle my claims. I have paid premium from May 1st 2011. They show me termed 11/30/11. I have been paying them $677.00 per month, and all they do is give me the run around. By the way they denied my last claim of 1/12/12. bill from dr states COVERAGE TERMED. I am going to ask for recission of my policy from 12/1/11. The company has not compllied with their terms. DO NOT USE UHC if at all possible. ! ! !

    Had it with UHC! 3/5/12 8:56AM
  • I called yesterday with a question about a specific test to see if United would cove the test on my plan. The customer service representative, Brie, provided excellent service by calling several other companies including my doctors office to get the right information to answer my question and then found an in-network lab in my area that could do the test that I needed.

    Thank you very much for all the help and I hope that you train all of your employees to take care of your customers like Brie does.

    Great Work!

    Anonymous 3/3/12 2:22PM
  • They dont care at all about there customers my child needs a certain formula and they denied it. If she doesnt have it she can die and I cant afford it. Even talked to a supervisor and he didnt seem to give a hoot. I am washing my hands with them.

    worriedmom 3/1/12 7:47PM
  • I found them to not be helpful at all with any of the questions or needs I had. Unforgettably I have to use them because this is who the employer has chosen.

    Anonymous 3/1/12 1:54PM
  • Are they serious about taking care of their customers!!!! I have been on a circle jerk on with their phone system for the last few hours trying to set up an appointment and all it get is the same crap transfered from one place and back to the original office I called in the first place only to be transferred to another scheduler who transfers me back to the original place i called in the first place only to be transferred back to another place. Come on United health care i was so sorry that you took over the HMO in Las Vegas only to waste my time on the phone all day just trying with no success in getting an appointment. I think I'll send them a bill for my time being on the phone all day lets see how fast they pay that bill and when they call I'll transfer them to another person and put them on hold for a day.

    psomma 2/28/12 11:29AM
  • United health care should have gone out of business for sure!!! They got horrible customer service and even wanted to deny our preventive care benefit.

    It is ridiculous!

    UHC2Hell 2/28/12 11:23AM
  • I called to ask about copayments on a abdominal ultrasound. I provided them with information on where it is going to be done, The doctor that will do it and even the raw net cost of the procedure and even then they told me they can not give me any information on copayments and I'll have to wait until the payment.

    Amir 2/27/12 6:16PM
  • WOW! I thought I was all alone. They are terrible and give the wrong information and then are not accountable for their customer service reps, if you can ever get one.
    They deny everything!

    CJMOMO4 2/27/12 11:57AM
  • all i do is get the run around where do they find these workers

    Anonymous 2/26/12 5:43PM
  • How is this company still in business when they dont even pay my claims ever. Its no wonder these providers are going out of network with this company. This company name should be united hell care.

    oarngej 2/24/12 12:44PM
  • Tthese customer service people always hang up on people this is the worse company ever. They deny claims so they can get interest on your claims people. What a shady company!!

    debra 2/24/12 10:53AM
  • Trying to talk to someone live is impossible, not nearbout impossible but impossible. I have been transported to different phone numbers now for the last hour that it isn't worth my time anymore. All I'm getting is,"let me transfer you here."

    medicalhelper 2/23/12 1:59PM
  • the worst customer service ever. we switched from Kaiser to this high monthly premium and think we could get more services but all gone wrong and yes, you have to be a super person who never has a health issue or never visit doctor. I ask question of why i pay more but UHC can't put my blood test result online like Kaiser did so that i don't need to get hit with copayments every time i visit my doctor or a blood test result. The rep told me that the doctor has the right to charge you copayment every single time. Yes, but we pay more for UHC every month and we ended up paying more copay 15 at Kaiser and 25 with UHC. I can read my own blood test results just like i did years ago with Kaiser. I suggest they should wipe out the customer service for an automatic system because all they can put on their website are the information related to the money. You think UHC wants you to be healthy, think again. UHC is another version of Great West aka Cigna for Health...

    angry customer 2/22/12 5:29PM
  • This is a horrible plan! I have power of the power of attorney for my mother who is 90 years old and in an assisted living facility. I changed her medicare insurance to AARP United Healthcare in January due to the long distance from her former carrier, Kaiser. What a mistake. They denied her hospital bed even though her doctor requested it due to COPD and heart conditions, diabetes medications which she is was using and horrible customer service when trying to get information on what prescriptions are covered. I tried to file an emergency 72 hour appeal and was told, it is not life threatening and it would be a 30 day appeal. I am frustrated with the service/insurance as well as my mother's physician. Think twice about going with this plan. I can't wait until open enrollment to go back to Kaiser!

    Susan 2/21/12 7:22PM
  • I had to file a complaint with the state board of insurance examiners to get UHC to process my claim. They hemmed and hawed, lost my papers twice, gave wrong information on customer service numerous times, and finally after nearly a year and a letter from my lawyer, paid the claim. But then they overpaid the hospital $11,000! I thought they richly deserved to lose that much because of all they put me through, but I have more responsibility and character than UHC, so I notified them of their error. I doubt they would have ever found it, otherwise. Pitiful!

    Nina 2/16/12 4:53AM
  • Horrible horrible horrible. CS, which appears to be outsourced to India is ridiculous.
    The entire company is just the worst. No one from customer service on up to the Network reps know what they are doing.

    Anonymous 2/15/12 9:22AM
  • I found the customer representative unresponsive to the questions that I was asking about locating a lab near my home, I continued to be redirected an hour away from my home. She also was unable to explain things and continued to provide scripted anwers to my questions. She was not helpful as to where I could find answers to my questions. The representative said she would put me on hold as she googled the answer to my questions. I believe that my insurance company should be able to give me a direct answer when I as the customer ask to know how much a certain lab test will cost me and where can I find the best reasonable price.

    rjw 2/14/12 9:31AM
  • They are horrible/ they make internal desicions and do not advise the policyholders who pay the premiums, we have health insurance for a reason, we pay for coverage when its needed. yet medicaid recipients get everything handed and covered for FREE. What is wrong with this country? Why can't they cover medical issues that happen to us, we don't ask to get sick. UHC is horrible- they do not care about anyone

    champceg 2/8/12 10:38AM
  • I don't think I could get enough room to right all of my beefs with United HELL Car e. They have denied my son's vaccinations because he has Autism, they have denied colonoscopies for myself when they covered them in the past and I am high risk. Then they finally paid it telling me that the codes for the procedure was in the wrong order. I have been denied payment not once, not twice, but THREE times for ER visits because the doctor who saw me wasn't covered on the policy and was out of network. HELLO DING DONGS, it was an emergency room! I am now in the process of appealing time and time again a simple apnea sleep study that they have paid for in the past. Their reason for denial was that I don't have apnea. Hello? That is the what the test is there to do! Find out if I have it or not. Now I am wondering if I go in for cancer screening if they will only pay for the tests if I have cancer. I HATE United Health Care. Nothing is taken care of in a timely matter, they don't pay anything outside of a regular doctor's visit with out a fight, and some of these things have taken up to 18 months for them to pay. It is NUTS. It is almost worth changing jobs over.

    Catkramer 2/5/12 10:12PM
  • I recently received automated telephone calls by United Health attempting to ask current private and personal questions for my 'health well being'. I am already insured by them. The questions reminded me of The Hartford auto insurance questions asking - for 'my benefit' - when, where, why and how I drove my insured car. It appears that both companies are searching for ways to make even more money and dispute claims. My suggestion for United Health and The Hartford is that they produce toilet paper. I would be please to wipe mine on theirs'.

    georg 1/30/12 9:27PM
  • United Healthcare = scamers. I was recently informed that a generic brand of birth control (which used to cost $0-15/month) is now $85/month. They offered me a discount to only charge $70 for birth control pills! I have never paid more than $20 for birth control in 10 years. To charge $70 for one month of a generic birth control is absurd. When I called to inquire into this major price hike, they said my generic birth control was in the most expensive tier. Thing is, when I asked for a list of birth control in the least expensive tier, they told me I would have to figure it out myself. WTH!?! They couldn't name for me one birth control on the tier 1 list, not ONE. They suggested I contact my doctor for a list of birth control and then check back with them once I have a specific name and then they would be able to confirm or deny if the birth control is tier 1. No wonder half of america is in poverty when insurance companies like United charge $85/month for birth control then deny coverage for having a baby. Ridiculous...

    Mrsatty 1/30/12 11:26AM
  • Has anyone else had this problem? A couple of years ago the company my wife works for changed the start date of her yearly health insurance plan to 12/1/xx instead of 1/1/xx. In late November 2011 she needed some xrays, mri's on her neck. She waited until early December 2011 to go in for the process. Now UHC says the amounts we incurred in December 2011 won't apply to her 2012 deductible because this plan is on a calender year. What? The plans begins in December, but deductible amounts don't count until January? UHC called back today after "investigating" and said if we had something from her company stating that the plan begins on 12/1/xx we should contact my wife's HR. We have proof that the plan begins in December. Emails, and deductions, etc. BTW - HR just got back and said the same thing as UHC. Can anyone explain to me how this works?…BMad…

    BMad 1/26/12 1:55PM
  • I have been trying to contact UMR for 2 months over a claim they were supposed to have handled last year. I have since changed insurance companies and when I call, the automated line transfers me to a busy signal. All contacts, including online require a CURRENT employee number to contact any human. I am very frustrated over this.

    Anonymous 1/24/12 4:05PM
  • I have invested tremendous effort trying to find out why my claim has not been processed. The claim is international and I expect and want a denial of benefits. The time lines required to resolve an issue moves like Gumby. They have no documentation or training on the rules and regulations for inhouse or governmental requirements. The costomer service people are nice and try to be helpfull but the system is designed not to provide you or them with the tools or information necessary to complete a claim. Just look at their negative ratings. The only 12 positive are from their employees. Why are the allowed to make a comment? Their company's performance is abismal!

    Fish3 1/24/12 11:45AM
  • Eleven days after my COBRA payment was made (before the due date) they are still showing me as inactive. I have been turned over to collections and no one seems to be able to do anything other than pass the buck.
    I have yet to speak with or get a call back from a supervisor. I have even been transferred to a completely separate company. I never speak with the same person. I am an insurance broker and have contacts. Still I am unable to resolve my own situation.

    kings 1/20/12 12:01PM
  • This is a company with customer no service. Their automated answering system is only for doctors and the individual policyholder is left out in left field. The system did not recognize my voice prompts and The agent told me that she could not hear me. When I tried to call back, I was told to call another number as I was not a medical facility.

    Realtor715 1/20/12 10:02AM
  • A year after I cancelled their AARP Medicare RX Preferred plan, They sent me a collection notice. I received no payment books or notices after I cancelled. They won't do anything about it. I see that their Customer service and support is very poor. Why does AARP turn a blind eye to United Health Care?

    Darla 1/19/12 2:07PM
  • Customer service people don't know anything. This is my 8th call to resolve a billing issue and they are incapable to do so. I requested to speak to a manager on 1/5/2012 and was transferred to Nicole Powel's voice-mail. I am still waiting for her to call back.

    pcsdca 1/17/12 4:58PM
  • Our eight-year-old son has a serious medical condition and United has been a nightmare in reimbursing claims. Mistakenly claiming they did not receive information, losing information, denying claims without any basis (and later allowing them), can you count the excuses and prevarications? It brings to mind the missing file in the Rainmaker which says deny all claims.

    Specialneedsdad 1/15/12 12:17PM
  • I made a major mistake and selected (AARP) United Health care as my prescription provider for 2012. Generic medications that cost me zero on my previous insurance are very costly with U.H.C. i/e Metoprolol 50mg U.H.C. $67.83 for 90 day's. I can get it with the Walgreens plan for $5. What gives. This is not the only med. I have gone to the Canadian imports for my non generic meds and am saving plenty. I have learned from this oversize mistake. U.H.C. will be gone from my Insurance carrier next year.

    Made a big mistake 1/15/12 7:38AM
  • Have been attempting to get a claim paid from 07/2010. Have talked with 12 different UnitedHealthcare Customer Service people (2 are Supervisors). They can never find my claim, even though it has a claim number. Hours spent on hold. Most of the Customer Service people are arrogant and treat you as if you want something for nothing. They never call back or follow-up as promised. They have the worst customer service I've ever dealt with. Easy to take premiums, almost impossible to pay out.

    Disgusted with UnitedHealthcare 1/13/12 4:06PM
  • Since Oxford was acquired by United Healthcare the product and service have gone downhill. MAny doctors no longer participate due to the poor reimbursement and time-consuming calls to try and resolve problems.

    My most recent issue dealt with a claim that was originally denied and when I appealed was told it would be paid in-network. Now after two additional appeals I am being told to file a complaint with the state I live in. That call has already been made. The person on the phone was easy to talk with but stated the company line. She said she would be unapy also with the way I was treated.

    And they wonder why people are talking about structural changes in the medical system.

    mfs 1/12/12 9:00AM
  • In the fine print if you are hurt or incapacitated, make sure your emergency care provider is in network before they pick you up off the street. Bleed a little slower so you can make it to the in network emergency room.

    Emergencynightmare 1/10/12 1:33PM
  • United Health Care is impossible to deal with. Their brochure gives tips and questions to ask a potential physician or surgeon. I was in a teleconference with United and the State of Florida and the United Healthcare rep stated that I had no business evaluating the surgeon they recommended to me. By the way- they offered only one surgeon - who refused to give me even a single reference, was not certified in any specialty (yikes), and clearly didn't know enough about the surgery he told United he could perform to be considered the least bit proficient. I run into this constantly with United. I have to go to LabCorp and give them my credit card for $1,153 for labwork in case United doesn't approve it. When they do- its reduced to $66 dollars, but if they don't- I pay the full amount. Asked United if I could get it pre-approved. They said the lab could do it. The lab said that they could- but they wouldn't- because when they do- United nails them for fraudulent billing- because the service hasn't been performed. This has been my continual experience with United. They suck big time, and I can't wait until we change providers. I was told that we only have united healthcare because we want their Medicare patients that have chosen United for Skilled nursing care. They require that we use them for our healthcare in order to give us contracts. They haven't given us contracts yet- so its not yet a kickback- but they are getting our business. Its substantially more expensive than Blue Cross and Aetna ever were- and the customer service stinks!

    unhappywith united 1/6/12 7:07PM
  • Just found out that United healthcare raised by part D. prescription. I was paying $14.00 per month for 2 prescriptions(last 3 years). they changed the "tier" rating. Now I pay $75.00 per month same prescription. Welcome to 2012...The girl did not know what medicare part D was!!!! wow...

    jerryp1 1/5/12 7:34PM
  • I have had a problem getting them to pay my wellness visit..Seems if you go to the ob-gyn and they do not code it the way AARP wants them to do they do not pay the wellness visit. Several calls to both of the doctors and the insurance company do not resolve the issue. Secure Horizions has found a new way not to pay AARP does nothing.

    joy 1/5/12 11:23AM
  • Hi everyone, I have had very similar experiences with UHC. I am a referral coordinator and every time I call customer service they always give me different answers, always transfer me to 6 different people, and cannot understand anything I am saying. They are constantly rude and act like I am an idiot. Well, today I found a phone # that gets you to someone who speaks clear English and even though it may take a few tries, they can help you. It is 1-800-842-2654. It is the United Health Group Consumer Affairs line. I have found it to be a very effective way to get the help you need. Just explain to the receptionist your situation and ask them to NOT transfer you back to the main UHC Provider/Customer Service Line, tell them you need to speak to a supervisor. Good luck and hope this helps!!

    LizD 1/5/12 11:07AM
  • my parents (93 and 90 years old) had united healthcare medigap plan F for more than thirty years.
    The premium in Nov 2011 was unpaid by error. I phoned them in late November and was told they do not take payments by phone.
    No bill came in December. I made many calls to customer service only to be toldthey could not answere billing questions.
    Now, January 3 2012 I learn my parents were cancelled in mid November!!!
    No notice, no warning, no grace period..nothing!
    My mothers' oxygen equipment will have to be returned asap as we can not afford the 433 dollars monthly charge for it.
    Unitedhealthcare does not care about people, they are just like republicans they only care about money and twisting words to their own liking.
    Now im told IF I write a letter to corporate office and send 4 months of premiums (1500 dollars) they MIGHT continue the coverage.

    how they kill the elderly 1/3/12 6:35PM
  • I have been seeking reimbursement for new eyeglasses through my United Health Care Plan since July 21, 2011. I have made many many phone calls, mailed many forms, faxed numerous documents, and still no reimbursement. I've received conflicting information. It seems as though there is a planned effort to avoid payment. Why doensn't the Georgia Insurance Commissioner investigate this fraudulent mess? The company is at best incompetent and at worst, crooked.

    disappointed 12/27/11 6:15PM
  • I wish I could punch United Healthcare in the face.

    Semi-nice people who sound like they're trying are no substitute for competent, knowledgeable people who you can actually REACH quickly and who can actually HELP you. After being trapped in phone menu hell (say "representative" twice, I learned quickly) and finally getting to talk to someone, I was pissed beyond belief when she seemed to have no idea what happened or why (despite me explaining it three times). I can only hope they go out of business.

    Annoyed 12/27/11 2:30PM
  • I am so dismayed by how United Healthcare is allowing this to go on. Dont they read these posts?? You can never actually reach a "claims" department, only customer service who is usually useless.
    The attitude from provider relations is pretty much this...too bad, you dont like it you dont have to do business with us...they really are becoming too big for their own good. One laughed when I told her I was getting frustrated because the claim was almost a year old, she said thats nothing...I was amazed at how nonchalant she was. I wonder when the state insurance commissioners will actually take a look at their business practices...hmmm...

    Kelly 12/27/11 1:30PM
  • I submitted a claim in mid October, 2011 which still has not been finalized. I've spoken with at least eight representatives in the course of two and a half months who have all given me different/conflicting information. No Supervisor is ever available to speak with.

    Anonymous 12/27/11 11:32AM
  • United Healthcare plays a nasty game of losing claims, denying receipt of claims, and denying claims when they are already pre-approved. I have learned that you must call them twice a week for each claim submitted, get names, dates and times of who you speak with and keep a log. Employees hands are tied and each one does their own thing with your claim. Once you have had enough of their crappy service you can submit your log to your state's attorney general's office to show how they do business in your state. Perhaps someday this company will be denied doing business.

    didjano@aol.com 12/23/11 10:54AM
  • Unless your a person that never has health problems and never visits a doctor, avoid United Healthcare. I have the High Plan. I pay because I figured I would get better coverage. I called United to check if some diagnostic testing was covered. They (United) told me, yes it's cover in full. I said "100%". They said "Yes". My wife called to confirm. They said same thing. Even doctors office called.
    Sure enough, a few months later I get a bill for 400 dollars. United told me even though doctor is in network, the testing is out of network.
    I told them I called ahead of time to ask about testing, and was assured it would be covered in full. I even had name and dates from day I called. They conveniently had no record of this.
    This is why consumer reports have them ranked near the bottom.

    shaun 12/22/11 1:53PM
  • I have been unable to fill my prescribtion for five weeks now. They make me send for it to Prescription Solutions. The people in California do not know their head from their tail. They do not know how to process orders and then they stick you with a huge bill and will not fix it. Watch out for United and Prescription Solutions.

    kimkimmay 12/20/11 5:31PM
  • Denying my claims for physical therapy following knee surgery.

    Won't talk to me, and outsources claims to OptumHealth

    Anonymous 12/19/11 1:51PM
  • United Healthcare agreed to pay for my claim for a prothesis polishing. After I obtained all the authorizations they required for "Gap Insurance" they are now "applying it to my deductible" as a fee for service. They could not locate an in network provider. This is probably because they do not want to deal with not getting paid! I agree with these ratings.

    freeman 12/19/11 10:21AM
  • UHC is systematically denying thousands of claims for mental health patients claiming they have no claim on file making doctors submit over and over again and provide proof. Senior representative of the company have told senior representatives of our company that they are just not going to pay two months of our claims this year. This is organized crime that effects children and mental health patients must be stopped. Shame on this bad faith company taking patients money and not paying the doctors.

    annonymous 12/17/11 12:32PM
  • United Healthcare totally sucks. I cannot believe that I am paying 500.00 a month and they cover nothing. I go to get a prescription just to be told my provider does not cover this, does not cover that. What am I paying for??????.
    I called customer service today to tell them what I think of them as a health care provider and the customer service rep. hung up on me - really. Great job Unitedhealt - keep ripping people off.

    peed@unitedhealthcare 12/17/11 9:26AM
  • United Health Care is ripping people off and a lot of people do not even realize it. If Federal Government did half of what these guys pull off they would be run out of the Country. Caught them ripping me off several times and most recently on medications where I tried to fill a prescription for 90 days now that I have met my deductible so they inflated the price of all 3 medications, 1 by 5 times what I would normally pay out of pocket. This was done for a logical reason. To force me to pay more of the 10 percent I owe. If anyone knows of a class action lawsuit against these guys for this practice I would like to know, thanks.

    Makemaccountable 12/16/11 12:55PM
  • Most calls i make to united health care get me no where. Though there is the occasional friendly, helpful customer service rep., most are rude and seem like helping me with a claim is the last thing they want to be doing. I hope they work on this.

    JojoG 12/15/11 12:19PM
  • Does anyone know who the CEO or the VP is for UHC in the Florida area is? I as well am having BAD problems with them. The only reason I signed up with them is they had my PCP, my Rheumatologist and my Pain Management Drs on their list. Open enrollment to change plans for 2012 just closed on 12/6/2011, if I had know that I would receive a letter from Untied AARP today stating that effective 11/28/2011 I can no longer see my Pain Management Dr in network I would have looked for another plan. So I am looking for the names of either the CEO or the VP in Florida, It probably will not make a difference but if I can find them and contact them I will tell them I will file a claim with the insunace commissioner with the state of florida. And ANY OF YOU OUT THERE who have valid complaints can do the same, file a claim with the Insurance Commissioner for your state. The insurance companies fear this because it brings their rating down with each complaint, I know because I worked for the President of Cigna Healthcare for 6 years and we tried hard to satisy everyone, and not to get any complaints and I think we did a pretty good job. So if anyone out there who can provide a name of either the CEO, or VP or a higher up person I would be tryly grateful.

    FRUSTRATED

    Frustrated 12/13/11 1:02PM
  • "WHAT DO YOU MEAN NO CLAIM ON FILE? YOU DO HAVE THE CLAIM ON FILE! I SENT IT YOU ELECTRONIC AND DROPPED IT PAPER AND FAXED IT....."

    "NO YOU DONT NEED ME TO SEND YOU THE CLAIM WITH ALL THE ORIGINAL CHARGES BECAUSE YOU HAVE IT ALREADY!"

    The Boss 12/13/11 9:15AM
  • Tired of the poor knowledge, getting hung up on, putting you on hold unexpectedly, illegal and fraudent advice to getting a claim paid, retractions of payments, huge EOB packets that show mostly denials and stupid interest payments, and taking a long time to pay claims, second and third appeals when the claims were billed correctly and clearly the patient has coverage for and they insist that it was processed correctly. Repeating everything you say. You get the run a round when you try to contact the commissioner of UHC. Dead end numbers, unanswered emails, and letters and a good for nothing website. Frustrated Doctors and Patients. It not good business UHC. Get it together!!!

    Reform UHC! 12/13/11 9:07AM
  • United Healthcare employs the nastiest people on the face of the earth!They are so rude and condescending! And they are the biggest rip off!! I paid them over $10,000 when my Cobra ran out and when I went ot the doctor they paid nothing...N-O-T-H-I-N-G. Couldn't dump them fast enough but am so angry that they ripped me off. I could have saved th $10,000 and paid my doctor myself and I woould have come out ahead.

    yellowrose 12/12/11 1:59PM
  • I work in accounts receivable in my husbands medical office. UHC is terrible to deal with, denials with no or inaccurate denials, very difficult on phone, etc. My concern is that they are expanding at an incredible rate. Orford, UMR, and AARP supplement are some of their aliases. All have despicable reimbursement. The fee schedules are the lowest I've experienced, and the co-pays are the highest. I wish patents knew how much they are not saving with this insurance company. I imagine that many more Doctors/Providers will be going out of network and dropping them entirely.

    For an exam that Medicare pays $91.63, UHC pays $50.21. We are actually paid less than we were 8 years ago! Patients beware, you might be better off paying out of pocket for routine exams and insure yourself for major medical only.
    Take those dollars you save, put them into a health savings account, and really use your money wisely.

    patient advocate girl 12/12/11 1:41PM
  • I use to have UHC.changed employers and offered diff. insurance.then changed back to UHC and they declined my app.due to low vitamin B. Iam a very healthy man its not like i have heart or major medical issues.I just don't understand there guidelines.And I have never been turned down for insurance in my life.Is this what are world has come to,cant even get health ins.

    logan 12/11/11 6:06PM
  • I had called United Healthcare to get information about Advantage Plans. I declined to give my date of birth or address and the agents therefore refused me information. Fine. The deadline for signing up was 12/7. On 12/9 AT 11:54 AM, 2:20PM and 3:50 PM, and Saturday 12/10 at 4:46PM my cellphone received messages from United soliciting business. I called SEVEN times asking to be removed fro m their call list. Their policy is that in order to remove a number from the call list I first have to give them my ADDRESS and Date of Birth!!!!!!!!!! I refuse to give them any information. My conclusion: this company will stoop to anything to get business.

    Elle 12/10/11 4:19PM
  • This is the worst company i have ever seen. Can you believe that such a company does not have any representatives that can help people who got questions regarding their medical issues. Also, you wound believe that if you need to talk somebody on the phone or have some questions about medical situations to contact consumers representatives, in fact, you could not find any single person. However, you were talking to the machine, you wound also think that at the ends of the conversation find somebody on the phone. Here is the funny thing i got a phone call this morning and it was talking to one of the UNITED HEALTHCARE representatives, but she was very rude when she was getting my wife's insurance information. However, i was trying to explain her that she cannot speak English and she was not with me. this is so funny everyone when she did not understand my accent, she tried to find a translator to understand me. Right after the conversation, i was calling back to the costumer service, i WAS not being able to find any single person on the phone. I was talking to the machine. I DO NOT LIKE IT.

    mmmmm 12/10/11 12:48PM
  • UHC is one big joke. If thay are primary and you also have a secondary insurance. UHC will denie claims makeup lies and storeys so thay dont have to pay. I am on the phone with them every 1 to 2 weeks. Thay are so bad my wife has 5 doctors from hart to kiddney. So far 4 doctors and to hospitals have droped UHC. Thay wont pay claims. But there insurance keeps going up in price. Try almost 160.00 a week. BIG RIP OFF.

    Anonymous 12/10/11 7:32AM
  • UHC commits outright fraud including denying an er visit for suspected appendicitis because a clinic was visited before being refered to the er. Wrongly denying covered medications or not paying the plan amount.. the mess I am fighting now.. and not approving care in an area with no in-network providers within 300 miles.

    arcticBear 12/5/11 4:03PM
  • What an awful company!!! DO NOT ENROLL with United Healthcare Medicare Advantage Plan. I've been trying to disenroll my husband for the past month and all I'm getting is the runaround. No customer service rep seems to know what to do and I've gotten as many different answers as reps I have spoken with! Coverage leaves very much to be desired. Seems I keep paying for things that are supposed to be covered, and the billing departments at dr's offices keep calling wanting their money! AWFUL COMPANY!!

    JamesEGreenSr 12/2/11 2:13PM
  • The mail in prescription program is a joke. The representative could barely speak English, and gave me the office line number vs. the fax. Needless to say, my medication did not get filled until I called countless times and finally got a live person. After sifting through several other reps, they finally found the root of the problem and stated that my rx would be sent out in approx. another week. But, I could make an additional stop at the pharmacy to get an 'emergency' refill to hold me over. All this because UHC decided they did not want to cover my medication anymore. Good luck talking to a real human being, that speaks clearly and knows what's going on.

    KDS 12/1/11 7:11AM
  • I have had nothing but trouble with this insurance company. The whole point of having a customer service line is to provide customer service... right?? I thought it was my phone, which I haven't had problems with otherwise, but now I realize it's probably because I called the other side of the world. When we could hear each other's words, we couldn't understand each other. I finally did get a fax number, so I hope that actually goes to Utah. If anyone from UHC cares, I would rather WAIT on the line for a REAL customer service rep than have someone pick up that I can't communicate with, and who, frankly, acts as though she would rather be doing anything but helping me solve my issue.

    jsharp 11/29/11 12:49PM
  • Since 7/2010, UHC sent my reimbursement to th wromg address.The doctore endorsed the check and I have sent two affidavits,certified-return receipt ,to the address required without payment. I have called so many times, I am asking if any others have had this problem.? Please send what worked for you. Or anyother suggestion that will help me. Thanks

    Althea L. Turk,M.D. 11/22/11 3:09PM
  • UHC cancelled our companies coverage because they said the participation was not high enough. Now, three employees with dependents are not covered and are high risk - which is the real reason they cancelled us. My daughter has asthma and I have some chronic health problems - but although our premiums have been paid and UHC has a ton of surplus dollars they are hurting the little guys because they CAN. This company is greedy and unscrupulous. We won't be able to get other coverage due to pre-existing conditions.

    dawnmutumplies@aol.com 11/21/11 3:23PM
  • I can't stand this company. After a doctor's visit, I had a $124 bill sent to me by my treating doctor and since Oxford keeps changing their benefits every 6 months, I was not sure what my plan covered. Only a year after I paid the bill, I called Oxford about something else and they told me that it was their fault that the doctor billed me because OXFORD DID NOT PROCESS THE CLAIM CORRECTLY. I wrote them a letter explaining the situation and advised that I am aware of the fact that I only have 180 days to appeal and I ask that they waive that for me because I truly had no idea it was oxford's fault. They refused. I pay lots of money every month for my health insurance and they still make mistakes that I am paying for. Worst company ever.

    Tati 11/21/11 8:24AM
  • hi i wood like to know how uhc can tell me that that i can not get the meds that i have been takeing for over a year thay tell me thak i have to take to differedt meds who do thay think thay aer and my sister has a life threathen didase and thay are giveng her a f-----g heard time this is her life who are thay do decide who live or dies thay need to be look at real f-----g good i hope that someone will help use with this please help thank you kenneth myers

    kennyo 11/17/11 5:24PM
  • As a retired insurance company attorney I would suggest that anyone jerked around or wrongfully denied coverage contact a good attorney. This is known as "bad faith" in the industry and it scares insurance companies to death. My experience with this company is absolutely terrible.

    Mack 11/16/11 11:54AM
  • This insurance sucks big time. You are given incorrect information. talked down to by surly reps and once I was transferred to a recording stating"you have been transferred to a non-working extension" this after I selected prompt 1. One person told me to send my scripts to San Diego and another told me to send them to Kansas where Dorothy and Toto will personally fill my order. You would do better sending your precriptions to the Planet Zodar and send them to the attention of Glork. An even better alternative would be to take a cyanide capsule and then douse yourself with five gallons of Gasoline and light yourself on fire. Two days of calls and I still do not If they received my prescription scripts. The entire management of United Healthcare should be fired and then forced to work in the bilges of a Turkish tramp steamer. AARP who administers this plan could give a damn less about their members. Sign up for this insurance at your own peril. You have been warned. After talking with these cretins I will probably have to get a script for Valium and some form of mood stabilers.

    Mack 11/16/11 11:29AM
  • UHC customer service is the most infuriating, frustrating, incompetent bunch of jerks I have ever had the displeasure of talking to. I just found out that the rep I spoke with out and out lied about why a claim was denied. When I asked to speak to a supervisor, she initially told me none was available. When I pressed her, she finally admitted she was required to say that supervisors were in meetings or not available.
    I cannot fathom why a company would have reps lie about claims and then lie to customers about the availability of supervisors. Oh wait, that's right, its an insurance company. Of course they lie, cheat and steal. Unbelievable!

    cabodvr 11/15/11 3:08PM
  • I have been in medical billing for 21 years and I have seen the UHC customer service (and most other services) progressively go 'down the toilet'. They're too big, getting bigger every day and can't provide the necessary customer service that providers and patients deserve. They are (finally & slowly) realizing that farming out their customer service to nowhere land just doesn't work. We know we're talking to Habib, not Tim! They deny claims for any reason possible to hold out on paying for services given to their enrollees and make providers struggle and fight for what should be paid straight out. They deny large dollar claims just to hold things up so then we need to 'just wait another 30-45 business days' blah blah. They should be ashamed of themselves!!!! UHC has been a thorn in the medical billing world for too long. I will dodge making a call to them on any day of the week!! FED UP w/UHC!!

    BLB 11/13/11 10:06AM
  • I called before I had tests that my cardiologist wanted me to have and they even quoted what it would cost me. Now they say the test is not even covered and that I owe for it all.

    candid1 11/13/11 8:30AM
  • I have been trying to get them to cover a mammogram that was ordered as part of my annual gyno exam. They denied it on a technicality even though my provider sent a letter explaining that it was a screening procedure, therefore covered pre-deductible as preventative care, per my policy. I finally got through to a "resolution" specialist. All he did was repeat what had been said already. He said that he understood what I was saying but it all came down to the coding and that "they" wouldn't let him do anything about it. Oh, and when the person reviews your appeal and writes a response, they won't even sign their last name. They put up roadblocks everywhere. Maybe if they spent less on denial drones they could actually provide the coverage that is expected per our policies.

    Anonymous 11/10/11 7:58PM
  • I had my son at 31 weeks in February of this year and at the time we had Anthem Healthkeepers. Due to my son being so premature, he has had lots of health issues including a dairy and soy allergy and reflux. He has to be on a prescription formula and it's the only formula on the market that he can eat. Anthem had no problems covering it. I was breastfeeding and just supplementing with the formula. My husband's employer changed from healthkeepers to UHC in July and I held off on stopping breastfeeding until I found out if United was going to cover the formula. I spoke to two different reps on two different occassions and both of them said it would be covered at 100%! Also, the human resource director contact her contact with the company and they also told her that it was covered 100% so I made the decision to stop breastfeeding based on that. Here we are four months later and they are now denying coverage of the formula and have said that I owe $8,000 for the formula that's already been delivered. Lincare even has record that they authorized this formula at 100% coverage, but that doesn't seem to matter. In addition to this, my son receives prevacid for his reflux. Because this is not a "preferred" drug, we have to pay $40 a month instead of $10, even though we're receiving the generic. In addition to this, they refuse to give me a 30 day supply. They will only authorize it for 15 days. When I call, I am told something different by each rep I speak with. I am at the point now where I'm ready to seek legal counsel. I'm not sure if I have a leg to stand on, but I don't see how they can say things are covered and then retract it. They are nothing but crooks!

    dnowell 11/9/11 11:22AM
  • We recently reluctantly returned to United Health Care after nine years due to a change of my husband employer. Nine years ago, they totally refused to cover all expenses surrounding the birth of our first child, claiming that my husband did not call the right department at the time of his birth. I specifically remembered my husband calling and talking to someone from United Health Care from my LDR room within the min. that our first child was born. After many appeal letters, they finally agree to cover my child's birth when he was almost a year old. Now, 9 years later, just yesterday, a United Health Care representative put us through the hell of possibly cancelling our son's much needed and already scheduled tonsillectomy and adenoidectomy by telling us the doctor and the hospital involved were out-of-network. (We could not afford to get the surgery done if out-of-network.) We had assumed they were in-network because we had been referred to them by different dr.s that my son had been seeing for several years. In addition, she informed me that my personal care physical I had been seeing for several years was now out-of-network also. After hours of panicking that we would have to cancel my son's surgery and my future visits to my PCP, I got on the United Health Care website to check it myself for the last time. And you can guess the rest. My son's attending Dr. and the hospital where the surgery was going to be performed AND my PCP all were nicely listed as in-network. So all those hours of agony and worry for nothing. So typical of United Health Care. Incompetence and inconsistency.

    mhmg 11/8/11 9:56AM
  • I recently signed up for AARP Medicare Advantage Plan by United Health Care. Since this time, I have been inundated with numerous phone calls, huge packets of mailings and United Health care telephone reps calling me to make immediate doctors appointments while I wait on the phone. While I appreciate the proactive support, this is getting to be way too much! I would appreciate it if you would just back off and let me handle my health and doctors visits as I see the necessity. Unfortunately, I can't seem to find the right people to discuss this as easily as they are able to reach me.

    Pauli 11/7/11 6:26PM
  • Been calling to get a refund for 2 months premium for my dad since May 2011. Each time I call I have to tell them the same story again. I'm then told a refund check will be mailed out in 7-10 business days. I has never arrived as of 11/5/11. I received a letter from the director of UHC stating if I wanted the refund check I needed to fill out their form and send it the proper documents required. I did and waited and waited, NOT REFUND so I called and was told they did receive everything that they needed but now they won't talk to me about the redund and have refused to let me speak to a supervisor. Their reason they can't speak to me is the HIPPA law. Wow, news to me since they have been talking to me since May. I contacted the TN dept of insurance and they contacted UHC about my complaint with documentation. UHC told the dept of insurance that they didn't have jursidiction over them (apparently because they are medicare it is a federal not state situation). TN dept of insurance has advised me to contact CMS (center for medicare services) at 404-562-7500 to file a federal complaint. I plan on contacting my senator also to help with this. NEVER NEVER DO BUSINESS WITH THESE PEOPLE THEY ARE TERRIBLE AND VERY RUDE.

    Tenn Girl 11/6/11 4:21PM
  • This is the absolute worst customer service I have ever dealt with. It is really difficult to even reach a representative, and when you do, they absolutely do not know what they are doing. I have NEVER had a positive experience with them. I have had to deal with these people for years for my mom. This morning I called to change her PCP, and the first person said she would need to give verbal authorization, even though she acknowledged she saw my name authorized on the account. I told her I had sent the POA form to them twice, and the rep acknowledged she was looking at it, but I still needed to have my mom give verbal consent! My mom doesn't speak. I hung up, and called back (after being cut off twice trying to get through) and the next rep changed the PCP right away. It's crazy. I still have an issue pending - I can't find anyone there that has a clue. Every health-care provided I have talked to says that United Healthcare is the absolute worst to deal with. I dread having to deal with them.

    Anon 11/3/11 4:32PM
  • I started calling in Aug,they siad there is a problem on there end. It will take 10 days to fix. This is the same thing I heard for the next 10 weeks.

    Anonymous 11/3/11 1:46PM
  • I was treated for a kidney stone in May 2011. This is the first time I've had this condition. Initially, all claims were denied as a pre-existing condition. I'm not certain how that conclusion was determined, but now, five months later they are still exchanging paperwork with me and the service providers to get "more information". Several calls to UHC have resulted in nothing more than assurances they will take care of the bills, which of course, doesn't happen. One service provider even has a form letter stating that UHC always denies their bills and details a procedure I have to follow when speaking to a UHC representative in order to get their bill paid.

    My monthly premiums are over $1000. The old phrase "you get what you pay for" definitely does not apply to this company. Their policies and procedures need to be audited by whatever regulatory agency oversees them. Their policy seems to be "deny, distract, delay". Their so-called Customer Service is disgraceful.

    SB 10/30/11 10:00AM
  • The UHC customer service has been a nightmare. I sepnt 6 months dealing with them without a solution. Everytime I talked to a different person and spent at minutes to go through the process but without a result. Terrible!!!

    Anonymous 10/30/11 7:44AM
  • HORRIBLE, HORRIBLE COVERAGE WITH OUR OXFORD OUT OF NETWORK LIBERTY FREEDOM PLAN. NEEDED TWO FEET OPERATED ON AND OXFORD APPROVED ME FOR BOTH OF THEM. THEY PAID ALL FOR THE FIRST FOOT, THEN SENT THE DOCTOR $1,900.00 FOR A $17,000.00 SURGERY ! APPEALED THIS TWICE WITH OXFORD. THEIR RESPONSE . . . CHANGE IN COMPANY POLICY -- WE ARE NOW REIMBURSING YOU AT 140% OF THE MEDICARE REIMBURSEMENT RATE -- NOT THE 80% MY COMPANY ORIGINALLY CONTRACTED WITH THEM. WHAT A SCAM -- TELLING EVERYONE I KNOW TO LEAVE THIS COMPANY. A TOTAL RIP-OFF ! DON'T BE FOOLED BY THEM.

    Anonymous 10/28/11 11:15AM
  • Oxford (a division of United) is not approving my mother's live-saving chemo treatment. This alone is bad enough and will probably kill her, BUT what makes this so much worse is that they are denying it and not telling her or her doctors why. Customer service is not calling her or the doctors back. This company is going to kill my mother.

    Anonymous 10/25/11 1:18PM
  • UHC cancelled their contract with the only doctor in community where I live. They would not change my plan to allow me to a lower deductable for out-of-network doctors. UHC told me in plain terms that they expect me to drive an hour or more each direction to see a doctor.

    Anonymous 10/25/11 7:03AM
  • I have had terrible experinces with UHC. they have denied payment of a claim until primary explanation of benefits was recieved. They have had these for 3 months and I have had 6 phone calls to ask them to process the claim and they still have not.

    disnurse 10/21/11 8:16AM
  • Submitted a bill for Mental health therapy in June and in August 2011
    Told that medicare was primary. Wrote to Oxford in March 2011 to have Oxford for primary for my therapy.Therapist faxed info to Oxford in August 2011 and gave extimate of extent of therapy in September 2011. Claims have been kited to being reviewed at least 2 times. To get payment for services I will have to get a civil right attorney or submit a claim to the Atourney general of New York state
    This is a terrible company

    LIARS 10/14/11 4:58AM
  • United Healthcare is the worst. They will not provide benefits at in-network rate for an emergency surgery. They forced us to retain an attorney. They refused to listen to our issue despite multiple calls.

    Anonymous 10/11/11 6:17PM
  • I got a old bill from 2005 when i had coverage from United Health care and now i get a runaround from United health care customer service. Hospital sent the bill to me after 5 years. I called couple times to United Health care and they can't figure out how this type of issue should be tackled. Basically horrible customer service attitude. No one at the call center is willing to take ownership to assist on the issue and basically instead of saying straight no, telling me to call membership number for this policy that has expired. When i call membership number, i get told this is incorrect number, call membership number for this policy that has expired. I am in a infinite loop. I don't understand why they can't take ownership for coverage that was provided by this particular company even though coverage has expired. .. Well pretty straightforward answer isn't it.. They don't want to help as they are not making money in this initiative. But i will forever won't be choosing United Health care as a provider if I have a choice.

    Sincerely
    Sid Arora

    victim_unitedhealthcare 10/11/11 2:26PM
  • This company is the worst I have ever had. Waiting for reimbursement of a claim. No one has any answers and they always tell me that it is in processing...Awful!

    Anonymous 10/10/11 5:03PM
  • I hope your management views these comments someday. Very doubtful they care as you can see the customer service is horrible. I gave up after 7 voice activiated message on trying to become a provider for this company. Finally got to talk to someone who was quite short and rude.

    Anonymous 9/27/11 2:22PM
  • My daughter has a brain tumor and this year had surgery and radiation, resulting in a great many claims. United Healthcare is her primary insurance company. For the last year, United Healthcare has arbitrarily gone back and declared themselves the secondary insurance company on several different occasions, going back to providers and demanding their money back. The last time, they went to over 20 different providers, reaching back 9 months and did this. Although I have called on three different occasions, they still have not reprocessed these claims. I don't know if it is gross incompetence or simply a tactic to evade paying the bills.

    Fedup 9/26/11 8:56PM
  • I have a healthcare spending acct through my employer with UHC. Their EOBs do not even tell me who the provider is they are not reimbursing me in full for. Furthermore, when you call and are switched through their enumerable voice prompts neither their customer service nor technical support will or can provider this information. They just try to switch you in between. Don't bother requesting a supv call back as they don't and it's been 3 days. I am submitting a complaint to my employer.

    JB 9/26/11 7:08AM
  • I HATE having to call United Health care!!! I only get overseas agent. I can't understand them, and they don't listen to what I am asking. They don't understand the some of insurance laws and mandates in my state; so why would they hire these people to take these calls. If its saving money they are after, UHC can hire at home American workers through companies like LiveOPS, West, Alpine Access, or VIP Desk. Please, please, please, UHC bring these jobs back home to the States. Let American workers service the American customers!

    Gwenefar 9/23/11 6:16AM
  • I'm a medical biller for a providers office. I've called UHC many times and I've never had a good experience! I know they have moved their call center to India and that is probably why most people cannot understand a word they are saying. In my experience they have no clue what they are talking about. They just read back the denial that I have in front of me and have no clue how to resolve the issue. Lately they've been saying patients changed their insurance info in January but it's not true. I have about a dozen claims deny for this reason and I was getting very frustrated with the person. I'm never rude to people on the phones because I don't want anyone to be rude to me but "Rikard" he said his name I'm assuming he meant Richard lol was getting extreemly rude with me. When i asked to speak to his supervisor he said no one was available. I said I'd wait and then he asked me why I needed a supervisor. I simply told him it was because he obviously couldn't help me so he hung up. This was after waiting on hold for about 15 minutes for someone to pick up the phone!!! I absolutely hate UHC and would never recommend this insurance to anyone I know.

    Anonymous 9/22/11 8:16AM
  • I need the address for pre serive URGENT; I am very disappoited with UHC after making 3 requests and you told me you had no record of it which is not the truth. I have copies of all letters here.
    Suzanne Nelson
    246923768

    Anonymous 9/20/11 2:48PM
  • Very poor customer service very rude call and tried to get directed to the right department all she wanted was demographics when she finished i informed her that if she would just listen she did not have to go thru all that she transfered me to the department did not offer to give me telephone # just in case i was disconnected
    i did managed to thank her Do this representative go thru some kind of training ??

    ckly 9/14/11 1:52PM
  • I deal with Insurance Companies daily and UHC is one of the worst as far as customer service. You cannot understand what the Reps. are saying and they definitely do not know what they are talking about!!!! And if you ask for a Supervisor, there is never one to be found. Comapanies like this should not be allowed to operate!!

    Feed Up 9/13/11 1:29PM
  • Do NOT use United Healthcare for an FSA (Flexible Spending Account)
    I have been waiting for months for reimbursement, this after being told originally that my documents would "sail through".

    When I followed up, I spent an hour on the phone going over my receipts line by line, endlessly explaining everything. I believe it was a deliberate attempt to delay payment. Finally, this person agreed my docs were in order and that I should expect payment in a FEW WEEKS. Guess what its been MONTHS.
    Don't use this company. Complain to Administaff or your HR department to DROP these near CRIMINALS.

    Minotaur 9/13/11 9:26AM
  • I am a provider UHC has 1 of the worst, in my opinion, customer service call centers. The reps are hard to understand, the connection is bad and they can barely help you. But I have found a solution, now when I call I ask to speak to a rep in the USA, and get on every time. So for those of you, like me, who are feed up give this a try.

    Anonymous 9/12/11 2:38PM
  • I can say so far in dealing with them for my parents it is a NIGHTMARE at best!
    They refuse to recognize my Power of Attorney even though (God forgive me) I signed them up. I've spent months of emails, phone calls, faxes trying to sort through their BS only to be left with a response that "someone will get back to you later" which never happens. Legal Department refuses to take phone calls (I wonder why?)

    Mark in Florida 9/12/11 10:31AM
  • What I do not seem to be seeing in any of these comments is that the insurance commissioner was contacted. Use google and find out who the insurance commissioner is for your state. Write to them and file a complaint about unfair treatment, claim processing, or any issue you may have. The insurance company is required to provide the insurance commissioner with a response...trust me...when they see a letter from the state, insurance companies respond. I used to work for BCBSF and they would jump through a hoop of fire anytime an insurance commissioner complaint was received as it could cost them their license in the state if they do not respond.

    Jane 9/12/11 9:27AM
  • United Health Care Policy Holders, BEWARE of their so called "100% covered Preventative coverage" I was one of the lucky ones that caught that on the Colonoscopy, IF they find a Polub, which they will 99% of the time, they change it to "Medical NOT Preventative" to the Tune of at least $2600.00 for the procedure alone! The United Health Care took great pride in telling me but you ONLY have to PAY THE 1250.00 Deductible!! Well I pay United Health Care the Premium each month so there is $900.00 + their so called Health Care Savings Account with I am putting my hard earned income into to also! I hate to think what it is going to take to get the $$ back too! I am sure it is going to be a hair tearer, just like dealing with United Health Care and their %100 preventative coverage! When I went to my Dr with out Insurance the office visit was $85, I get United Health Care and it is now $115.00? and of course I get to pay for that too, since their is a 1250.00 Deductible. Every Medication is never paid for by Express Scripts, I have to pay for it because it is NOT what they want me to take? Since when did Express Scripts get thier PHD's to determine what I am to take or not take may I ask? United Health Care is nothing more than a bait and switch coverage and I do not recommend them at all.

    TJW 9/10/11 9:47AM
  • United HealthCare has the worst customer service experience I have ever been a part of. I cannot understsand anyone that answers the phone, therefore no matter what information I am given, it does me no good! It makes me so frustrated I want to pull my hair out and quit my job!! I call insurance companies for my job, and UHC is the worst of the worst.

    Anonymous 9/9/11 1:39PM
  • The worst company I have ever seen. They cause lot of delay in proceesing the claims, they dnt care for the money of clients.Oh god let these stupids understand the problems if claims are delayed

    Anonymous 9/8/11 7:34AM
  • They are just plain bad. Our primary doctor left the practice so they assigned myself and my disabeled daughter a new doctor 30 miles away. I tried to change to a doctor closer to where we live, I can't change my daughter's doctor. I have to get a power of attorney. I tried to talk to a supervisor they refused to talk to me. My daughter is non verbal and I do things for her.There is no way she can change her doctor. Think we will find new insurance when we can sign up again.

    Anonymous 9/6/11 6:23PM
  • I am a provider and was very disappointed when I called to get benefit and eligibility information. Customer Service Rep was hard to understand, definately foreign. Spoke way to fast to begin with and when I question her what she said she became condesending and spoke to me as I was a child. Frusrating. She transferred me to another someone else that was hard to understand as the first. Then he disconnected me.

    Anonymous 9/6/11 12:09PM
  • I have been diagnosed with spinal arthritis and they will not give authorization for an MRI, they will only approve an x-ray. I have been in physical therapy, seen specialist, to include a neurologist, and all have submitted their findings and request for the MRI. More than a month later, and it still hasn't been approved. I cannot wait for open season.

    I even spoke to their consumer affairs division, but they said their was nothing else they could do for me. I will never recommend this organization to anyone.

    Anonymous 9/1/11 8:10AM
  • very poorly customer service i had in years! Out of all the different insurance companies i have been with different jobs, UHC is the worst! I had my annual pap exam done and i called and asked them if they cover, of course the woman couldn't speak english good so i had to yell on my end so she could hear me and asked and told her i can no hear you can you speak up. and she rudely stated that it was my phone, i stated to her no it is not...get the d***m c***k out of your mouth and speak louder.....she paused and then started speaking slowly and soft again. I told her i will call back another time so i can talk to someone who can actually talk loud and clear and that i will be stating that the service she provided me was awful. After i said that, she started to talk louder...wow! I asked her if my annual pap exam would be covered, of course she said. I got it done and unfortunally it came back abnormal. Well i recieve a bill stating that it did not cover it bc it came back abnormal and it was considered a "pre-existing" condition. I called several times over a week period stating that i have never had an abnormal pap exam before and they got it wrong....the guy (who could not speak hardly any english) told me that yes it was a pre existing condition bc i supposdly had an abnormal pap exam about 15 years ago...WTF??!! Excuse me? I told the guy that i am 21 (at the time i was) and that there way no way i had an abnormal pap exam before bc 15 years ago i was only 8! He stated that i was wrong, so i told him if i have to pay for this i will file a complaint with the BBB. He had stated to me for an appeal, which of course did no good. So they sent the bill over to collections and i told them what i told the guy; they said no that i was mistaken....uh....i think i would know how old i was 15 years ago (from 21) and i know for a fact that i did not have a pap exam when i was 8, i did not have a pap exam till i was 17. They kept calling and so i filed a compalaint with the BBB against the collection company and UHC. UHC finally called back and appoligized that they had made a mistake and that i dont owe anything, the collection agency did the same thing. AS soon as they stated that i had "an abnormal pap exam 15 years ago" i left the company.

    Such rude and stupid employees.....i sure as hell would not ever go back to using them as my health insurance! it is a waste of your time and money!

    makentasha 8/31/11 11:08PM
  • UNITED HEALTH CARE should be out of business!This is a American based plan yet when you call the ins co you can barely understand what the reps are saying. They constantly disconnect the call if they can not answer your question and say they have a bad connection and can not hear you. That is a load of crap. They do not want or know how to do their job so in turn makes nothing but a mess for us as providers. I cant even imagine what its like for the poor patients. Last but not least there entire system and workers absolutely suck! I know the info better than the reps and I don't even work for them, if anyone really reads this please do something about this before someone calls the insurance commissionaire and shuts you guys down. there are plenty of Americans who are without jobs and would love to have a job so stop the outsourcing. its a crime.

    Danielle 8/31/11 10:49AM
  • This is thee worst insurance company to call for assistance and customer service. The automated does not work correctly, the representatives have fake American names that I swear they pick out of a hat at the beginning of their shift; the CONSTANTLY disconnect, they CONSTANTLY have a "bad connection", they repeatedly give misquoted benefits, they refuse to reprocess claims for payment even when they are DENIED IN ERROR. They are absolutely the worst company to deal with...and their reimbursement rates are not even worth participating with.

    Anonymous 8/31/11 10:33AM
  • My complaint is against Wendy Harrison, supposed Supervisor for State of Georgia United Healthcare. She is the worst representation that you all could EVER have in customer service. She is the RUDEST person I've EVER encountered with UHC. I've been a member for many, many years and of all the experiences this one was the ABSOLUTE WORST! To be spoken to as if you're a problem because you have questions and are trying to get a resolution to a valid concern. My concern- After using my vision reimbursement option that I've used several years in a row with no problems, this year I was told that I couldn't cash the check and in Ms. Harrison's words "oh well, I guess you won't get it." Really, is that the image you all really want to portray to your clients. And to insinuate, this call is being recorded, I work for the State so it was being recorded on both ends because I made sure to call from my office phone. Then to threaten me, I'm about to call the state on you! And?????????????? I pay for these services so resolution is not far fetched and expecting respect while you seek that resolution is in order so please call the state so I can tell them how UHC treats the customers you've been in relationship with for so long. Threatening your members, really??? As if that was going to stop me from wanting to speak to her manager. Once I dealt with the issue of my reimbursement check that has yet to be resolved because I still can't access it since I choose to use a debit card verses the traditional bank, I called to file a verbal customer service complaint with her manager about the rude treatment and obvious unacceptable, unprofessional statements. When I asked the representative for her manager or supervisor, she put Ms. Harrison back on the phone. Ms. Harrison told me that Her manager, Ms. Shonda Ross was in a meeting, she would give her my number and Ms. Ross would call me back whenever she got time. Well that was not sufficient and I told Ms. Harrison, No you won't give her my name because my complaint is against you. I then asked who is Ms. Ross's manager or supervisor because I'd like this complaint addressed today. She stated "she doesn't have a supervisor". I asked her did Ms. Ross own United Healthcare because otherwise she has someone who she answers to and I told her that her being rude was unacceptable and I have the right to speak with someone to make a complaint. She told me, "you need to put it in writing" and gave me a Salt Lake City UTAH address. Now while this may be the correct address for written complaints for the State of Georgia-why would I pay money to complain about someone? Why would I waste money for stamp and envelope on someone who clearly has no idea what customer service is about. She may not have been able to solve my problem but her unprofessionalism was absolutely not what I've ever experienced. When I told Ms. Harrison that I would continue to call back because I felt strongly about this manner of treatment, she told me I could call back all I wanted, the only person I would be talking to was her because Shonda is in a meeting. Well I called several times today, for about an hour and a half straight and I got the same rude treatment, the same foolishness and my problem is not resolved and I have a bad taste left in my mouth which says who the hell am I gonna call now when I need assistance from my health insurance provider since clearly the people you have presenting you are a poor representation to say the least! And if she tells you that I said, tell Shonda that the other Chanda needs to talk to her, I did! I was livid with her arrogant remarks and disdain! Some reprimand needs to be done because there is no way I can believe the company I've spoken to on several occassions supports this level of treatment of your members.

    Latrice 8/26/11 1:35PM
  • This has been the worst experience I've ever had with an insurance company. They approved an expensive medication, only to deny it a couple days later. Their pre-authorization process is a joke. They will do anything to stall or deny any claim, including make up reasons out of thin air. They denied a doctor's visit because they said I had coverage somewhere else?? I have no idea how they came up with that, since they are my ONLY insurance provider. From day 1 it has been awful. They took 3 months to send us insurance cards when we had been paying their premiums for all that time. This is honestly criminal how they handle people's health matters. I had heard they were bad, but I never expected them to be this bad.

    natapet 8/22/11 3:29PM
  • Their automated system is the very worst I have ever encountered. Just when you think you'll get to a real person the automated questions start all over again. So maddening and frustrating, I just hate it!

    Anonymous 8/17/11 6:52AM
  • I recently had total knee replacement, after which I entered rehab for therapy. I was at the facility for only twelve days when the facility's social worker came and advise me that United Healthcare request that I be discharged not next week,or a few days, but on this very day she told me around (1:00 pm) If this decission was made I should have been notified a few days prior to make preparations. I was not prepared for this as I was still experiencing great pain, when i indicate great I mean enough to cause tears. Of course I do not plan to say in rehab until total healing, but i felt I needed a bit more time for therapy. Other symptoms began to incur as well with painful numbness and an undescribed sensation that began coming and going on the upper side of the leg on which the knee was replaced. when walking, even with a walker, my knee would buckle some times. I was not able to walk a great distance, had a hard time getting myself dress. was not able to stand because of the pain, perhaps for about three minutes. I would try lifting my leg on my own, but was still using the lifter to assist me further. I advised the worker that I reside alone, cannot drive, and that I have steps in my home with only one rail(weak - but that is my problem). Therefore I would not be able to walk up and down the steps all day like anyone would normally do. as my bedrooms and bathroom are upstiars, of course the kitchen would be down stairs. I feel United Healthcare is only concern with their income, they do not really care about the customer or their need, only the income that they are making from the customer. They do not see the care that the customer need, they are only looking at the amount of money they are putting out. which is nothing compared to the money that is coming in. I had contacted a worker at United Healthcare prior to my surgery and was advised that they would over rehab service up to 180 days, I have only used 12 days and they are ready to kick me out. I would not recommend United Healthcare to anyone.

    gab 8/16/11 12:01PM
  • Not just poor.....extremely poor!

    I began experiencing hip pain on Friday afternoon that progressed to severe pain, numbness and weakness extending from my left hip down my left leg.

    I was seen at my neurologist's office and possibilities were discussed, but, a definite diagnosis and treatment could not be determined until an MRI was done. The symptoms presenting were quite serious and an MRI was ordered immediately.

    The doctor's office was to call me as soon as the appintment was established for the MRI. After a few hours, I had not heard from the doctor's office so, I gave them a call. They regretfully explained that the MRI had to be preauthorized by my insurance provider, and they would call me as soon as United Healthcare called them with the authorization.

    Tuesday evening, I had not yet heard anything, so I contacted the MD office again and they explained that the insurancce provider had still not given authorization. After 5 days of excrutiating pain, I decided to call United Healthcare to determine how long this authorization process would take.

    A representative answered the phone, and I explained who I was and the reason for my call. An abrupt voice stated, "We get 800 authorization requests a day, we will get to it when we can". UNBELIEVABLE!

    It is now Wednesady night, 11:29 pm, and still NO AUTHORIZATION!!! I remain in excruating pain, and no diagnostic imaging has been done. To whom do I owe such compassionate care? The nation should know about your customer service and neglect!

    bwaddis64 8/10/11 8:51PM
  • My dermatologist prescribed Differin to me because I have acne. I'm 46 years old. United Healthcare told my pharmacy they won't cover this medication for anyone over age 35. The doctor resubmitted the information -- didn't help. Since when is UHC in a position to claim that anyone over 35 is not capable of getting acne???? The medication is expensive. The thing is, before Pacificare was taken over by UHC, this medication was covered. How can I get them to cover me? As it is with coverage, I'd still have a significant out of pocket cost. I'm going to contact the Better Business Bureau.

    Boo 8/4/11 7:36PM
  • 2010 gotletter from united Health Care that I was behind in monthly payments . Called and passed on information needed to correct the problem (check numbers and datebank cleared and bank ref number) was told that would be sent letter confirming settlement no letter.
    I assumed it settled. 2011 July received another letter with the same problem same payment missing. Called and gave information that bill was paid and that this was another claim that from last year and i assumed it was settled. Told information would be forwarded to billing department. On letter the phone I called stated it was to billing department. A supervisor was to call me back to let me know if clam was settled NO CALL.
    Called back a week later to inquire if problem settled. The person I talded to seemed to want to help. Looked up file an tole me could not find any missing payments.But would forward inquire to billing department.Several days later received phone call from supervisor? Making claim that I owed payment from 11/08 still. Told her story that if she would hold on i would get the information. she declined said would call me back in two days about 8am so I could have needed information for her NO CALL. Called billing department and started all over again WILL FORWARD INFORMATION TO BILLING DEPARTMENT. The customer service is very poor at trying to help people solve their problems. It seems to me the phone number for you to call is just for them to claim that they are trying to solve you complaint. Every person having a problem should call their state insurance department and make a complaint. Plan not to renew my policy when due.

    Anonymous 8/4/11 10:06AM
  • UHGGGG...
    Every experience is worst than the previous.

    Alex 8/3/11 12:08PM
  • Slow payers. Dr.'s dislike like this company. United Healthcare thinks everyone needs a "case manager:...in other words customers are stupid and shouldn't trust the advice of the Dr.'s in their network. They call my house constantly giving me advice that I already know.
    Don't use them....they take your money and then don't want to pay for a darn thing.
    I remember when they were a good company..those days are long gone.
    Felecia

    fefe 7/28/11 1:46PM
  • United Behavioral Healthcare is a joke! I spent teh last hour on line trying to register and submit a claim for a visit to a therapists to help overcome panic attacks. I tried to do it on line because I was assured by the their customer service person that is is "so easy"! Ha!!! After 4 phone calls to technical support, I called back to the main number and asked if I could submit a paper claim. I was told they do not accept paper claims and there was nothing they could help me with. And I have to say that all 4 of the technical people and the 2 customer service people I spoke to were rude and completely unhelpful.

    rslarue1 7/27/11 2:44PM
  • yes things have changed..even i was satisfied with the reps before, now they are nasty.

    And for the surgery question, you have, whether to go for it or now, i would use my prepaid legal account to know watz right for me by talking to an attorney n based on it go ahead with it. or you can wait and get an answer from uhc, thats even better. Make sure you have a written communication for sure.

    friend 7/26/11 6:07PM
  • I am a member of UHC "choice plus" plan. For once, I decided to go with the gameplan and select a specialist from the network. It ended up costing me much, much more in out of pocket expenses to use the network UHC doctor than an out of network doctor. The reason? The network guy charged over $500 for an office visit!!! Of course this was discounted down, but when the bill came to me (I am still paying bc in the deductible phase) it was still $141.00. The honest out-of-network doctor that I should have used? He charges $85 for office visits, better credentials, doesn't take UHC but that only means that I would have to file the papers. What really makes my blood boil is that UHC perpetuates the high price of health care by letting their doctors bill $500 office visits. Sarasota Fl. The doctors name is Wazen.

    lilygolden 7/25/11 12:46PM
  • United Health Care doesn't care about their insureds because they don't give a damn about their employees. They allow their management staff to mentally abuse their employees and treat them like dirt, so imagine how they treat insureds?

    fighter 7/24/11 1:40PM
  • OMG! I thought I was alone in this. I have called UHC FSA dept every 5 days for about 6 months. We are even into a new calendar year. And i'm still waiting on last years FSA refund. UHC are CROOKS, it is true they don't call back, they dont fix anything, they give you dead end answers, only for you to call back and get more bad news. This is my first year ever using a FSA account. And through the program seems good. I will probly never use it again with any company due to the experenice I have had with UHC. Still today NO MONEY FROM MY MY yes MY FSA ACCOUNT. IT IS MY MONEY FROM MY CHECK!!! Very upset customer.

    CNIPAG 7/21/11 4:35PM
  • As a provider, I called to check on the status of our application that was filed 3 months ago. I called 800-585-6586 and was on hold for 5 minutes and then was transferred by some stupid azz foreigner that could barely speak English to a wrong#. When I spoke with the "new" person at the wrong# (who may I add spoke EBONICS) said once again, I had the wrong dept. So ebony gave me another# of 800-366-7304 and I was on hold for an additional 10 minutes until "Shakia" picked up the line and said I had reached an office in Pennsylvania and then transferred me to another guy named Chris who said I had the wrong dept and needed to be transferred to The National Credentialing Center #877-842-3210. After being on hold for an additional 4 minutes, Mason stated I had reached the eligibility/claims line and proceeded to transfer me to Credentialing. In the process of being transferred, I was disconnected. I called back to 877-842-3210 and finally got credentialing and was on hold for another 5 minutes until I reached Dina who was clueless and wouldn't budge on finding the answers to the questions I had. Bottom line, UHC SUCKS!!!!

    Anonymous 7/20/11 12:29PM
  • I am a provider of healthcare services and am very dissatisfied with the services received from UHC. The proivder service line is now outsourced overseas. Claims are being processed wrong and you cannot understand the agents. When asking to speak with a supervisor because they cannot explain the claim, you are met with resistance. You are always told that the claim will be reprocessed and it never is. I can understand companies wanting to save money by outsourcing overseas as it is cheaper but CUSTOMER SERVICES AND CLAIMS PROCESSING IS NOW TERRIBLE.

    SICK OF UNITED HEALTHCARE 7/20/11 12:02PM
  • My name is Ray Roberson, I was forced to retire from Shell Oil Company in 2003.
    I had Two heart attacks prior to my retirement and continue to be under the care of
    a cardiologist.
    Since 1977 until today I have never missed paying my health care premium this is
    34 years.
    Today I am told that Shell or United health care whoever is speaking will no longer
    pay for my Doctor visits, hospital stays or necessary procedures because in 2011,
    eight years after my retirement they think I may be eligible for medicare part B.

    I contacted medicare and I was told by a lady named Holly that I do NOT have part
    B and will not be eligible till I am “65”, I am 60 years old now.

    I will run out of medicine in another month and need to see a doctor to get refills
    for the numerous prescriptions I must take, it is past time for my appt. with my
    cardiologist and I cannot pay for my last colonoscopy which I thought my insurance
    would pay for.

    Ray 7/18/11 4:46PM
  • My husband and I have United Healthcare 'Choice Plus' through our employer. More than $600 is deducted from my husband's (full-time) paycheck for this absolute joke of a plan. We were assured by our employer as well as UHC that 'preventive exams' would be covered, but have sadly discovered that this is not the case. UHC denied the claims sent for our teenage sons' annual physicals, making the argument that our doctor is 'out of network.' Upon further checking, we have discovered that there is not ONE family physician or local hospital here in Madison, WI -- a city of 200,000+ people -- that IS a network provider under our plan. In other words, we are not covered for ANYTHING as long as we continue to exercise our right to see local doctors instead of driving an hour, which is ludicrous. I am furious, as I find this to be an absolute disgrace. Once again, the customer loses to 'Big Money.'

    lakeside1 7/15/11 9:02PM
  • I bill health insurance and United Healthcare has shipped it's customer service jobs to India. Problem is when you have a problem and have to call India is what you get and they are completely clueless to the problem on a claim. I had one deny for global service because the patient had a lap done for adhesions, then came back 10 days later due to problems with asthma. They paid .07 cents on a claim for $125.00 stating that the prior dos would have included the global package. When I called the 877-842-3210 number on the EOB I got Indi and a polite yet completely clueless rep. After trying to get her to understand what seemed very obvious to me I finally had to request to be transfered to the US and spoke to a woman there who once I was connected quickly saw the problem and referred the claim back for reprocessing. This too 23 minutes do to the long wait and delay of transfer from India. I find this so unacceptable. Why is United Healthcare not giving those jobs to Americans that actually understand billing issues ?? In these hard times it seems they are unpatriotically giving away jobs to another country only to have them do a poor job and their rep's in the US end up fixing the problem. It simply makes no sense!!

    Shirley 7/14/11 10:47AM
  • I've had one of the worst possible experiences with UHC. All departments are equally inept.

    We, a Texas based Provider opted with UHC for all available products for our market area. However, due to a clerical error, which I am finding difficult to understand, the Secure Horizon plans administered through PacifiCare were not included in our contract.

    I have been on calls a few times a week for the past 2-3 months trying to get this rectified. Would you believe it, still UNRESOLVED.

    When I try telling them the issue I have been having "Shantay H." an agent at Network Management accuses me of yelling at her. Our provider reps though helpful don't seem to have much of a say within the within the decadent bureaucratic engine running UHC.

    By far, UHC is one of the worst possible companies we have ever had to deal with.

    It's high time someone gives them a wake up call.

    Alex 7/13/11 2:37PM
  • It is my opinion that AARP UnitedHealthcare Supplemental and Rx plans use some of the most devious tactics that I have ever encountered. They lie about everything and when they are caught in one lie they modify their lie to suit a newly created lie.
    My wife and I are being overcharged on our premiums for the AARP Medicare Supplemental Insurance. They quoted one price then reneged on it.
    Furthermore, they have tried to avoid making the copayments of their Rx plans. Only with the impending filing of a lawsuit, by us, did they capitulate and honor their policy as defined by them.
    To anyone reading this complaint think very carefully before signing up with any of the UnitedHrealthcare plans. As soon as it is feasible for us we are signing up with another insurance company.
    AARP endorsement??? What a joke!

    AARP Insurance sucks 7/11/11 2:00PM
  • Claim was submitted, with no response. Spoke to customer service 1 month later. They stated claim was not processed because insured neglected to include physician's ID number on claim form. Claim form did not include that physician's ID number was required. I asked customer service rep to obtain physician's ID#, as he was a contracted provider of UHC. That was not possible according to customer service. I was instructed to obtain ID# from MD & complete new claim form. I declined, so rep contacted MD's office for information & told me all was well & claim would be processed. Following day, my MD's office called me to say that they received a fax from UHC asking for MY UHC member ID & plan number. The fax, however, was a blind one with no return fax # provided. Contacted customer service again & told that nothing had been done because it was my responsibility to resubmit claim. Requested supervisor who told me she "fixed" the problem & would resubmit the claim. Online account info indicates that claim was processed & reimbursement was sent 28 days ago. Nothing received yet. Customer service appears to hire numerous incompetent individuals, who fabricate explanations & fail to follow through on promised services.

    Anonymous 7/8/11 8:42PM
  • YOU HAVE A BAD HABIT CONCERNING DOCUMENTS. YOU LOSE SUBMITTED DOCUMENTS THEREFORE REQUIRING PATIENTS TO RESUBMIT OVER AND OVER AGAIN. I HAVE ALSO FILED A COMPLAINT AGAINST YOU AT NAIC MINNESOTA BRANCH.

    Anonymous 7/8/11 11:33AM
  • Just look at all the lawsuits against UHC. I live in Omaha, NE where a MAJOR medical facility put into effect that they would no longer accept UHC Insurance unless you went through the ER. The majority of ALL Chiropractors in the Nebraska and Iowa area have also opted out of participating with UHC.When you call a CSR, you can't even understand a word they say. Not sure if it's due to using something that changes their voices, or if they all just have VERY thick foreign accents. They suck.

    Imapepperkdh 7/7/11 9:24AM
  • I wish that I had never heard of United HealthCare. I am currently faced with the need for surgery for cancer on my nose. The spot is quite extensive and requires a plastic surgeon to repair the wound the day after the dermatological surgeon performs the excision.

    Two weeks before the scheduled surgeries, I receive a letter from United HealthCare nonchalantly stating that they may or may not pay for the second surgery to repair the excision wound. The decision will be made after the claim is filed.

    Now, I ask, who in their right mind would go forward with the excision without knowing if the insurance will cover the repair work?

    I attempted to contact UHC via phone and spent 55 minutes getting passed around from department to department, no one wanting to answer my questions as to why I could not get an answer about being covered for the second surgery in advance. They did not even have the correct date for the surgery!!!

    I'm quite upset and do not know what to do next.

    Zimmom 7/5/11 9:47AM
  • Refusal to approve requested urgent testing by physician. Impossible for insured to contacr an yone in that decision-making "process." Only the "little people" who work from scripts & know nil. So far UHC has been a thoroughly disgusting, repugnant, negative experience. A company I did not willingly choose. Avoid them if you possibly can.

    Anonymous 6/21/11 2:19PM
  • I enrolled my son in this program thinking it would save me a headache. LOL They are giving me a migraine there customer service sucks and to top it off it seems unrealistic to get some help with finding a provider call them and the answering service hangs up on you Im changing plans right now.

    Anonymous 6/16/11 6:02AM
  • This companies business policies stink!!! I just signed up for insurance for me and my husband. I got an email saying that my application was accepted. I set up my first payment to come out of my checking account on the 18th. They tried to take it out on the 15th. I called and asked them why they did this and they said that they always take it out when the policy was issued. (They did not tell me this in the beginning) They also informed me then that I was not accepted but my husband was. I was the one who applied. I was never told that I wasn't accepted and had I known then I would not have taken the policy. I told them to cancel it the policy and to put the money back in my checking account immediately. They then told me that it would be 7-10 business days before I got my refund. (WHAT???) They took my money before I knew I wasn't approved and then told me I had to wait 10 business days before I get my money back!!!! Don't use these people! They are awful!! They should tell you that some of the people that you applied for were not going to be covered before ever taking any money. I am not paying two different insurance companies for me and my husband. If they don't want my business then they are not getting his either!!!

    Stephkp 6/15/11 1:56PM
  • WHY ARE TAKING SOME #40.00 OUT OF MY BANK ACCOUNT MONYHLY ???? AND WHY DO YOU MAKE IT SO DARN DIFFICULT FOR ME TO FIND INFO ABOUT THIE ON YOUR HORRIBLE WEBSITE???????

    Anonymous 6/8/11 7:12PM
  • UNITED HEALTH CARE TRAINS IT'S CUSTOMER SERVICE REPRESENTATIVES TO FRUSTRATE YOU SO THEY CAN HANGUP ON YOU QUICKLY. IT LEADS TO QUICK CALLS (EMPLOYEES ARE RATED ON QUALITY OF THEIR ANSWERS AND HOW FAST THEY GET PEOPLE OFF THE PHONE - ONLY ONE PHONE CALL IN A DAY IS LISTENED TO AND AUDITED SO THE SAMPLE IS NOT VERY TELLING OF TRUE SKILLS). THIS POLICY OF GETTING YOU MAD SO THEY CAN HANGUP QUICKLY LEADS TO GOOD QUALITY BC IT'S A QUICK CALL, AND IF YOU HANGUP, YOU GAVE NO ANSWER, THEREFORE NO INCORRECT INFORMATION IS GIVEN LEADING TO A RAISE FOR THE EMPLOYEE THAT YELLED AT YOU AND HUNGUP. PROCESSORS FOLLOW GUIDELINES THAT TELL YOU TO DENY CLAIMS THAT SHOULD NOT BE DENIED PER THE MEMBERS' BENEFIT PLAN. THEY ARE ORDERED TO FOLLOW THE GUIDELINES AND TO NOT FOLLOW THE BENEFIT PLAN OF EACH MEMBER. THIS MEANS THAT PAMPHLET OF BENEFIT INFORMATION YOU HAVE IS NOT USED WHATSOEVER TO DETERMINE IF YOUR SERVICES ARE COVERED. PEOPLE SITTING AT A DESK IN MINNESOTA THAT ARE 4 YEARS BEHIND THE INDUSTRIES PACE WRITE DOWN IN A WORD DOCUMENT "DENY THIS..." AND THE EMPLOYEES HAVE TO FOLLOW IT. IF AN EMPLOYEE QUESTIONS WHY SOMETHING IS BEING DENIED WHEN THE MEMBERS' BENEFIT PLAN SHOWS IT IS COVERED, THEY ARE GIVEN BEHAVIORAL WARNINGS FOR NOT FOLLOWING COMPANY POLICY. THE COMPANY IS A METAPHOR FOR THE INEPTITUDE FOR AMERICA'S HEALTH INSURANCE PROBLEMS. I HAVE SEEN A NEWBORN BABIES CLAIMS GET PROCESSED INCORRECTLY TO THE POINT WHERE THE FAMILIES ANNUAL MAXIMUM IS EXHAUSTED, RENDERING THE ENTIRE FAMILY TO HAVE NO BENEFITS FOR THE REST OF THAT YEAR, BUT NEVERTHELESS, THEY STILL HAVE TO PAY THE $40-$80 FAMILY COVERAGE COSTS PER WEEK. IF I COULD OFFER ADVICE, THE BEST I CAN SAY IS THAT IF YOUR SOMEBODY WHO DOESN'T HAVE A SERIOUS ISSUE, DECLINE HEALTH INSURANCE BENEFITS AND PUT MONEY ASIDE FOR 'ENSURANCE' PURPOSES. UHC USED TO OFFER ITS WORKERS $25 PER WEEK IF THEY OPTED OUT OF HEALTH BENEFITS, BUT BECAUSE THEIR WORKERS KNOW HOW BAD THE COMPANY IS AND HOW HEALTH INSURANCE IS A SCAM, ALMOST ALL WOULD OPT OUT COSTING THE COMPANY TOO MUCH, SO NOW THEY CHANGE THE POLICY TO WHERE YOU ARE OBLIGATED TO SIGN UP FOR HEALTH INSURANCE AS A FULL TIME EMPLOYEE OR PAY A SMALL PRICE FROM YOUR PAYCHECK TO OPT OUT NOW. THAT'S A PERFECT WAY TO SHOW HOW UNITED HEALTHGROUP OPERATES AND IM SURE ITS NOT JUST THEM, IT'S ALL INSURANCE COMPANIES

    THEGROUP 6/6/11 7:00PM
  • If this is how United Healthcare is represented, they will NEVER last and should just throw in the towel and file Chapter11 already. I was hung up on, disputing an "under payment" by UHC and when I spoke to Stanley, he argued with me, literally argued. I was hung up on, and when I called back to speak to a supervisor through Gail, she transferred me to "Stanley" who stated HE was the supervisor, I called him out on it. I know this is you Stanley, the rep who just hung up on me, and he was Furious! What a bunch of bull! this company is a JOKE, with a capital J. I am forwarding on to the Health Care commission, and CEO of United Health Care a "Provider Dispute" and in my own words, the actions this companies Representatives are taking, towards the providers, representatives of Healthcare, and others. UNBELIEVABLE!

    LMC4256 5/24/11 9:22AM
  • Worst customer service and always gives fake promise

    CTS 5/24/11 8:18AM
  • This is by far the worse customer service ever. The representatives are ignorant and have attitudes. They loose your claim paperwork and blame you. They also refuse to transfer you to a supervisor. They do not bother to call you back. Basically, this company acts of if they are doing you a favor when you call them for customer service. I have been on hold for about 20 minutes waiting. This is average. This is the worse insurance ever created. They just refuse to pay out claims. When you say that something is dumb or stupid, they reply, "I do not have to take this abuse" and hang up. This company has a bunch of lunatics working there. Basically, they try to "wear" the client out but not attending to them.

    ziggy79 5/23/11 3:45PM
  • I'm disgusted. I work for HH agency and tried to help UHC customer find home health company since we dont accept this insurance. I've been transferred to Provider Customer Service line couldnt hear or understand the rep so she transferred me back to main line to start over then i did 2nd rep said he couldnt hear me gave him my contact # NO CALL BACK. Called back and the other NON PROVIDER rep said she "wasnt authorized" to speak to providers. I explained i'm trying to help UNITED customer on my own time and its been 45mins and i cant get anyone to help me so i'm going to have to have the elderly patient call and hassel w/ insurance company directly for themselves as i dont have extra time on my hands to be transferred from OUTSOURCED CALL CENTER TO OUTSOURCED CALL CENTER with no return call back very frustrating when your trying to be helpful and you cant get help from UNITED for thier own patients.

    Anonymous 5/23/11 2:45PM
  • I have almost 1 page of negative Hospital bills on my credit report including my children Hospital bills that United Health did not pay and we were covered i am displease with United Health Care

    Lady 5/17/11 8:02AM
  • On hold for 30 minutes for one simple question that I haven't even asked!!!Still holding. Way to go United Healthcare - could you possibly be any more inefficient?

    Anonymous 5/16/11 11:32AM
  • Called repeatedly. After several minutes of automated questions and entering of information, I was transferred and disconnected. I called back twice more, and each time was disconnected after entering information trying to get routed to a person.

    Anonymous 5/16/11 10:00AM
  • United Healthcare is the absolute worst at paying out claims. They refuse payment even when the plan clearly states that it will cover the item 100% with no deductible. This is done in hopes that the covered individual will just pay the bill and not question it. Even after you call and they admit they will pay it, they delay SO long that you continue to get billed by the health provider that performed the service.

    Anonymous 5/14/11 11:29AM
  • I have been waiting for 2 months now for one FSA dependent care claim to be processed. They claim they never receive any of the 5 faxes sent, that the receipt time is after the cut-off period, that it's being processed, rapid resolution is working it, funding isn't available, IRS rules won't allow for processing, and so on. Weekly calls made don't appear to phase them and I'm completely fed up. My HR dept is now involved and who knows what will happen as a result of the HR involvement. BY FAR THE WORST COMPANY TO DEAL WITH EVER. THERE SHOULD BE NO PROBLEMS WHATSOEVER WITH RECEIVING MONEY THAT IS YOURS!!!! DO NOT SUBSCRIBE TO UHC!

    KT 5/13/11 7:31AM
  • I had a double mastectomy in Feb '10 for Stage III breast cancer. My surgeon sent the tumor in for testing to another lab. It was rejected for payment several times. I finally got a bill from the lab $4500 in March! I have been trying to get answers from a supervisor (Lisa) since then. I collected all the information and faxed it in to her and I still don't have any resolution. She has called me back once and left a message and I have tried four times since then to contact her to resolve this. Why do I pay such high premiums, if they aren't going to cover testing that is essential to my treatment plan (in order to LIVE)? They don't seem to care if you live, they just want your money and then let you die. They are still better than Kaiser, but that isn't saying much.

    Anonymous 5/12/11 2:19PM
  • I have attempted to get my phone number changed for nearly 3 years due to a divorce. A SIMPLE PHONE NUMBER CHANGE! I have spent at least 6 different times on the phone with them after my ex-wife reports phone calls at her house. The last time I spent over 30 minutes on the phone. Finally someone knew to contact their ELIGIBILITY DEPARTMENT to get this changed. Hopefully it will get done but I am going to still have to wait 4 days to get a confirmation!

    BIG AL 5/9/11 2:50PM
  • This is the worst insurance in 30 years as a worker that I have ever had with any company. I have been trying the toll free number on the back of my dental card for 3 days! I had crowns put in that were very badly needed and that the insurance should have covered. I have had 2 other dentist in the last 8 years tell me they were needed badly. I findly get it done and now my dentist has had to write letters, send xrays and still know payments and I as the patient can't even get you on a phone to discuss. This is disgraceful to call yourself a insurance company.

    Anonymous 4/27/11 9:03AM
  • UHC's FSA processing has become a total nightmare. As others have said here, they provide different answers everytime you call; they claim to be fixing the problem, but in repeated calls they say nothing has been done with it. No one can give you an idea of when you will get YOUR money.

    They are totally incompetent, uncaring, condescending asses. It is true - managers NEVER call you back - it takes an act of God to reach one. UHC's senior execs are making millions of dollars per year and could give a damn about their patients and customers. Why else would they hide and refuse to speak to anyone? You cannot even get their names, addresses or phone numbers to write or call them.

    IHATEUNITEDHEALTCARE 4/26/11 7:49PM
  • EVERY Single claim that has been sent through on myself, husband or one of my children has been incorrect, has needed to go through claims resolution to be reprocessed. I have spent COUNTLESS hours on the phone with doctor's offices, UHC, etc. What a waste of TIME & MONEY. Completely and UTTERLY ANNOYED.

    TLJOHNS 4/26/11 10:38AM
  • To Whom it may concern:

    Recently I have received a survey from United Healthcare. In that survey, it stated that it was voluntary to fill out. So I didn't. Then I received a postcard from the survey company wondering where the survey was. On the postcard it states that survey was voluntary. Then I received the same survey to fill out again. So I did & mailed it back to the company doing the survey for you. NOW, tonight I received a phone call from that company wanting to ask me the same 62 questions all over again. I do not appreciate being harrassed like over something that is supposedly voluntary. Could you please resolve this for me?

    Thank You,
    Mary Downey

    Anonymous 4/25/11 3:49PM
  • Can't get my money from my FSA account. It takes well over a month to process a form. They are denying me my money to pay out of pocket medical expenses when I submit receipts as they seem to change the rules as they feel fit. I've had a flex account well over ten years and never had problems until UHC took over administrating the accounts. Is this another profit center for UHC, collecting the FSA money and denying claims and paying out slowly? Extremely frustrating!!!

    BobA 4/23/11 9:09AM
  • I have not had a problem with UHC until this year as well. I could usually fax my dependent care claim and within 10 days there would be some type of processing action online. Its been 35 days and nothing, yet my money is being deposited in their account like clockwork. Very frustrating! It took 30 days to get my first claim of the year and now my second claim is taking even longer. It feels like i am being robbed.

    smt 4/19/11 12:40AM
  • I have submitted my dependent care claims multiple times and they have been holding my money for over 45 days without reimbursement. I have filed a complaint against them with my employer and am strongly considering a class action suit as they lost one in 2001 due to shoddy claim processing.

    ckolb 4/14/11 12:22PM
  • United Health Care is a complete nightmare. Poor Customer Service. They are no better than scan artists

    Poor Customer 4/13/11 1:48PM
  • United Healthcare is the biggest crooks in the insurance world. I got back and neck surgery at the Laser Spine center in Tampa,after I received the surgery and payed the 2500 out of pocket expense they denied the 60,000 dollar payment to the laser center. And on top of that my wife had breast cancer and gave her hard time. I have been unemployed on top of that for three months and had to keep the cobra going that cost 1172.00 a month,so my wife could get treatment and now we face bankruptcy. Burn in hell United Healthcare.

    health needs 4/12/11 9:07PM
  • Please, someone tell me why I cannot get any information from AARP/United Healthcare/Secure Horizons as to what they cover for a complete physical?
    My doctor is requesting I come in for one, but I don't know what United Healthcare pays for.
    I just can't let him decide what to do as it cost me a bundle last time because a couple things were not covered.

    Please can someone tell me?

    Catherine66 4/12/11 4:27PM
  • United Healthcare provides coverage for both UHH, AARP, and employer based products. You have to make sure you get the right support team when you call in for customer support, and the right web logon screens, or you will not be able to access the right area. You are likely to be transferred after waiting i a queue only to find out you are in the wrong area and are transferred to another queue for a wait time. Almost worse than Social Security or a govt office.

    Anonymous 3/30/11 9:11AM
  • this is possibly the worst healthcare I have ever had.... I spent 1 hour on hold while being transferred to different depts, only once talking to a real person, who could not access my file. get it together, I WILL NOT RENEW THIS NEXT YEAR

    CKMATTSON 3/29/11 2:13PM
  • Never had a problem until this year. After finally getting through on the phone which could take forever, everyones answer is different. The latest time I attempted to contact a manager, I was told he would contact me within 48 hours. That was a week ago. I think they want to keep your money as long as they can! They don't know what they are doing and don't seem to care!!!!!!

    Phoenix 3/27/11 12:53PM
  • UHC fosters a call-center culture of condescention. I have received incorrect information several times I have phoned, to no avail. I am very dissapointed by the management of their call center and that their corporate management allows these practices to continue.

    Anonymous 3/23/11 9:55AM
  • I have an FSA account with UHC through my employer. I submitted a dependant care expense claim on 12/28/10 and still have not been reimbursed as of today. I have mailed it to them via certified mail and even have the return receipt. They can't find it. On 3/4/11 I had a resolution specialist find my 2nd fax I sent on 2/2/11 and enter into the system. When I called last week they said it was not there. I gave them the reference # and they found it, but said it was just sitting there and had not been processed.

    I then talked to another CSR and she said her supervisor Samantha would call me within 24 - 48 hours. That was 1 week ago and I still don't have a call.

    My manager at work wants to fire UHC as we are in the accounting department and balancing back to their records is a nightmare. Hopefully we change companies!

    texasmommy 3/23/11 6:17AM
  • UHC is the HR choice for my FSA. They take claims and deny valid dcuments that wil need to be resubmitted several times before they approve them. Medical claims they intentionally try to make as difficult and time consuming as possible. I have come to the end of the line with them.
    I will be sending a letter to stop my FSA due to UHC's bummbling service. I hope the ovesight agency figures out from the overwhelming negative reviews and complaints of this substandard company, tat it should not be in business of controlling peoples FSA accounts and investigate the remaining business practices. ABSOLOUTLY HORRIBLE SERVICE!!!!!!!

    uhchater 3/21/11 10:45PM
  • United Healthcare lies to me, and anyone they talk to. I have never been able to correct the problems they have caused me. They don't pay on claims they say they will, we are in deep debt because of them. Why doesn't someone run them out of business?

    aripley 3/19/11 11:40AM
  • I m working on claims and it is the worst insurance, I have ever come across. These people don't know how to talk, I don’t know what bloody attitude they wants to maintain. They are just rediclous.

    Anonymous 3/18/11 6:18AM
  • Easily the worst Customer Service. Give two different 800 numbers and get the recorded message from hell. Ask to speak to representative and it transfers you to a message: " the number you have dialed in not a working number at medica" What the hell? Twice.

    JohninGA 3/15/11 7:27AM
  • The WORST. Calling customer service for answers is worthless as anything they tell you may be incorrect and then you do they say and guess what - you get stuck with the bill for the Doc and they say (when you appeal the claim) in writing that their customer service reps cannot be held responsible for what they told you (like you had coverage, or a gap exception, etc) and that the claim is denied.

    They have NO service providers in-network for the procedures I need (within 25 miles) but have Drs listed under the speciality I require that DO NOt DO THE PROCEDURES I NEED (I called these Drs to ask!!!) so I found an out of network one close to home that did, and they so far refuse to treat this Doc at "in-network" rates for me. Despite the fact that customer service told me they would, and their own customer service filled out the "gap exception" request for the doc before the service!!!!!

    debk 3/14/11 3:14PM
  • To UHC Employee Shauny2k3. My child is not a slacker doesn't want to get a job or his own insurance. He is in school working at a part-time job that doesn't provide any coverage.

    Caring employees like you are why I truly wish I wasn't stuck with your company.

    Anonymous 3/10/11 10:08AM
  • I asked for a quote and talked to Mr. Mike Browning after talking to two different people. Very poor call transfer system. Mr. Browning told me that he will send me an application and a quote. What I got are (a) application form and (b) brochure which I could download form your website. Very disapointing customer service.

    BA 3/2/11 5:39PM
  • HORRIBLE!!!! This is the worst excuse for insurance that I have EVER had the misfortune of dealing with. After having been transferred incorrectly 3 times I finally get an agent who, although nice enough, couldn't answer any of my questions. I will say that English is her first language..not true for one of my transfers, though.
    I learn from this young lady that my exorbitant deductibles seem to be applied willy nilly and if you're going to do this then how about apply them in ways that....(update disconnected AGAIN as I type this!!!!!) apply them in ways that would actually benefit me. If I could switch providers I would but unfortunately I'm stuck. To think, my husband risks his life daily as a cop for this crap! I should've never left the work force because my state insurance was MUCH better than this!!!!!!!

    Anonymous 3/1/11 4:13PM
  • Worst customer service ever...they dont know how to deal ,how to provide information...all they know is how to annoy caller with holds,transfers...i am a caller,i call every insurrance company and all my colleagues abuse UHC reps whenever we call...i wish UHC change their contract of customer service and give it to some humans who know the way to talk on call.

    SAM 2/23/11 9:28AM
  • United Health Care is horrible. They shut down computer system for 3 weeks in January - no claims processed. Now they say still having computer issues and are behind in paying claims...I think they spent the money and are buying time until employee contributions replenish their bank account. Someone needs to audit all the UHC FSA - not just theirs but all that they contract to for processing claims. I rate them a big F for failing and/or fraud.

    Joie9K 2/16/11 4:06PM
  • I am tired of UHC, United Healthcare. They have been the adminstrator of the Federal Governments FSA accounts and they drag their feet. It is supposed to be 10 days for processing, but when you call past the 10 days its 15 days to process. Well lets listen to the recording of my last call, then they say 10-15 business days. I finally forced them to do it today! I keep writing and complaining to the CEO and President. Their email addresses are online. Their profit is in the billions, so why don't they hire additional staff? No way, then they wouldn't have 10 cars, 6 vacation homes, etc., etc. UHC gets 0 stars!

    Kathykelly1966 2/16/11 6:27AM
  • I tried to call about my other half's short disability and had to call several different numbers and still couldn't get a decent person on the that could be able to tell me about the short term, this person told me that i needed to talk to the company he works for and asked me if i had questions about his health plan, well duh, he needs short term cause he is having shoulder surgery and all i was asking was when it would start and i get this run around about this is the wrong department and I asked for that number and she didn't have it. if this is such great company then i hate to have to see bad company.

    manhands 2/9/11 2:31PM
  • My 3-month supply of Simvastatin was received by Prescription Solutions on Feb 2. I had not received it by Feb. 9 so I called and was told it would be another 6 days before I received it due to weather problems with shipments. I was completely out so I called my doctor for samples but she had none. So she called in a script for 6 pills to my pharmacy. The pharmacy charged me $13.59 for 6 pills!! They said the insurance wouldn't cover it because they had already filled the maximum. I think this stinks!!

    blumar 2/9/11 8:30AM
  • Ditto. Seriously. Terrible CS - my company switched from blue cross on 1/1/11 (had to have been a cost-saving measure). Our options for providers went WAY down, and dealing with their CS for gap exceptions, etc, has been a nightmare.

    What they said 2/7/11 2:46PM
  • Our company just switched to UHC and the coverage begins on 2/1/11, I had to get a perscription filled and did not have a card yet. I called the 800 number and was moved to 6 different CSR's. Each one I explained that we were new to UHC and effective as of 2/1/11 and did not have an ID # each rep still requested the ID number and when I told them I did not have it they said rudely well do you have a social security number. Can tell you right now this is a lousy company and need severe CSR training.

    robowing 2/3/11 9:37AM
  • My company has had UHC for 8 yrs. I have never had a problem until now. My doctor advised me today that my Cymbalta will no longer be covered and they have switched me to a generic anti-depressent. I have tried to reach them by phone 3 times today and I get disconnected and told to call back. No insurance company knows my health situation like my doctor. Eventually I suppose they will deny more and more services since they have become so large. It looks like insurance companies and the government want to make the decision as to what we need. I intend to complain (if I can get thru) even if it falls on deaf ears.

    Unhappy 2/3/11 9:23AM
  • i also had issues with speech and occupational therapy and am in the process of appealing and filing a complaint with the insurance commissioner of ohio and also the bbb. they initially approved his therapy then required eval showing adequate progress which our provider submitted a total of 33 times and they claimed over and over they didnt recieve when i called and refused to hang up without an answer they miraculously recieved it then after 1 1/2 years of paying claims they told me claims had all been denied and were taking back the money leaving me responsible! unless of course my child was autistic or had cochlear implants! really? almost 2 years of service and suddenly not covered?? worst ins company i have ever dealt with and ive been billing ins for 10 years in my job! horrible customer service, incompetent and rude. never a direct answer because apparently that is how they deny claims!

    jran 2/2/11 6:56PM
  • I thought I had a simple question but I guess i had to be put on hold and forgot about! All I want to know is if there is a limit to the numer of Diabetes test strips I that are covered per year. The reason I ask this is because I received a letter that I think said there was a limit of 51 strips per year. that's all i want to know and I'm still on hold. I own a business and most of my business is customer service and I'm going to let you know yours is not good.

    darren Brown 2/2/11 12:41PM
  • I just spent two hours trying to find out how to obtain preauthorization. The horrible menu hangs up on you if you make the wrong choice and when I finally got a person (after 40 minutes on hold) he transferred me back to the same menu I'd been fighting for hours. I don't know what to do!

    Dr. Cal 2/1/11 2:50PM
  • United HealthCare has the worst provider customer service of all the insurance companies out there. I have been billing for 10yrs, and only when I deal with a UHC rep/claim do I hate my job! They wrote the book on how to deny or stall a claim. I am still on hold, um it's been 25 min. And all I want to do is check benefits on for a patients upcoming procedure. WORST PROVIDER SERVICE EVER!! And every year it goes down hill!

    Anonymous 1/31/11 2:09PM
  • I am writing to complain about this insurance company. they are the WORST insurance company I have EVER had to deal with. They continually deny claims inappropriately. They do takebacks on insurance claims that they deem to be inappropriate or overpaid without issuing you a clear explanation of why. The customer service is the WORST that I have ever in almost fifteen years of medical billing experience have ever had to deal with. You get routed everywhere and all the reps do is either A.) tell you that they cannot help you and transfer you to someone else and perhaps if you are lucky you might even get hung up on once or twice in the transfer process. Or B.) you get routed to some foreign call center and speak with unknowledgeable represents who barely speak English and give you wrong information and are at times very rude. I am sick of this company and would not recommend them to anyone patients or providers alike. They are ineffective, and greedy. They need to bring back customer service and bring the jobs back here to the US. They need to train English speaking representatives to understand the claims process and become more patient and provider friendly. I have heard complainte from patients who are also getting routed around. It is absolutely ridiculous that no one does anything about this. I am appalled that a company based in the United States allows these types of problems to continue. We need reform! I am also disgusted that the phone service between the US and wherever they are routing us to is so poor. You cannot hardlly hear the reps and if you get one who happens to understand the problem and try and help you to solve it you still have to say excuse me continually because you cannot hear them. Someone do something!

    Anonymous 1/31/11 8:08AM
  • I am from a providers office writing to complain about the Customer Service issues that we have with this particular insurance company. First of all, they need to bring the customer service jobs back to the United States! They need to stop being greedy and sending our jobs out to foreign call centers. The calls are constantly transferred all over the place and you can never seem to get a good answer without multiple calls. The explanations of benefits received should have the correct provider phone numbers on them. It is always frustrating to have to deal with this company and the overpayment takebacks are a nightmare! They never provide us with complete information or a reason as to why they are taking the money back. I am fed up with this company and it's business practices.

    Anonymous 1/31/11 7:52AM
  • United Healthcare is horrible. After our Dr. recommended speech therapy for our son, which they approved initially, they came back and denied it and will not even listen to our side of the story.

    jsanders10 1/24/11 8:11AM
  • Going on February, 2011 and United Healthcare AARP MedicareRxx Preferred(POP) has not yet send me the card that my pharmacy requires. Because of their continued neglegnece and THEIR(NOT mine) internal problems, I have a strong inidication that the card will never arrive.
    I suffered medically(ill, pain) for lack of one of my prescription drugs, because my pharmacy would not fill it without the 'card'.
    If this program can't be administered as a business, how will the national health plan ever succeed with more twisted tentacles and choke hold barriers to the patient?
    Cordes Lakes, Arizona

    anonymous 1/22/11 1:13PM
  • United Healthcare used their affiliation with Medicare and AARP to attempt to defraud my elderly grandmother through deceptive billing practices. They just started sending billing to her about a year ago demanding payment for the the portion of her prescription medications that was not covered by their Prescription Drug Plan coverage through medicare (the co-pay).

    Most recently they have sent her billing for annual membership dues or nearly a thousand dollars for 'the coverage' they were providing her. She does not, and never had Medicare prescription drug coverage through them or any other provider. The billing statements they send make it look as though this is a legitimate part of her Medicare coverage.

    I contacted an agent at the Federal Medicare office and was able to confirm my suspicion that United Healthcare was in fact fraudulently billing for services and coverage. I called United Healthcare and presented them with the facts in this case concerning their erroneous/deceptive billing. They refused to acknowledge that their billing was not legitimate and their only response to my complaint was, "We do not take advantage of the elderly. We do not deceptively bill for services." This was after I had presented them with factual information which proved they had no right of claim for billing my grandmother for services or coverage. They continue to assert that they will attempt to collect on this debt, and that is indeed fraudulent and deceptive. I am disgusted that this company uses it's participation and affiliation with our countries Medicare program to steal from our elderly parents and grandparents. I contacted AARP and the FBI to investigate their fraudulent activities and billing practices. I sincerely hope someone at United Healthcare goes to jail over this, and that United Healthcare loses their lucrative Medicare and AARP partnerships.

    MS 1/21/11 9:49AM
  • I was trying to see if we were eligible for a fitness club membership. I called the helpline on 1-17-1011 and was told the office was closed. Well, okay, it was a holiday so I tried again 1-18-2011. After going through all of the electronic crap I was connected to a machine telling me the office was closed, and their office hours were from 8:00 am to 8:00 pm. I was calling at 3:00 in the afternoon! WTF! How does one get ahold of you?

    Kim 1/18/11 2:25PM
  • I am a physician and recently had to call for an approval on a specialized stress test needed by a patient. The patient's EKG was abnormal and thus a less expensive stresss test could not be done. This is standard care that a nuclear stress test is required in this circumstance. Despite explaining this to their "physician approver", Dr. Helen Yu, she refused to grant approval for the test. I offered to fax the ekg to her but she refused. I had to refer the patient to a oardiologist who was equally shocked that this test was denied. TO UHC:get responsible and competent reviewers if you plan to debate our requests for pertinent tests.

    Houston Doc 1/18/11 12:18PM
  • I work for a doctor and just got off the phone with "customer service" for UHC. Trying to understand every word is a chore (as they outsource their customer service to another country and I found myself saying "excuse me" over and over again). The person was incorrect with his answer and I asked for his supervisor. He said, "He will only give you same answer as I did." When I insisted, he put me on hold for 20 minutes when I finally hung up. Problem is not resolved. UHC is processing errors on claims over and over again and I cannot get through to a provider services person. What kind of company is this?

    Anonymous 1/17/11 9:42AM
  • Just no other word to describe United Healthcares customer service. Horrible.

    Anonymous 1/10/11 11:02AM
  • United Healthcare is terrible! I called to find out if a $$$ procedure my son's Dr recommended would be covered at all and was told by the UHC Customer Service rep that it would be covered at 100%. We had the procedure based on that information because it would have been too expensive for us otherwise. Then I was billed for the amount, minus our deductible! After 2 pleas to the repeasls board they denied any wrongdoing and we were stuck paying the bill. I hate to say it, but they are scumbags, really.

    catydid817 1/8/11 7:57PM
  • From a doctor's office point of view: For reviewing pt's benefits on the UH website, it's one of the best out there. If you have to call and speak to a representative which they've outsourced, you unfortunately speak to a very unknowledgeable foreign person who frequently does not understand what you need answers to. If patients are dealing with the same, then that is unforgiveable!! Another note to all you patients (myself included) out there - United Healthcare pays doctors less than Medicare does by quite a lot. I think it's interesting that a for-profit insurance company can get away with that when Medicare is funded by the people and struggling and probably failing to keep its head above water. Also consider the premiums people pay to United Healthcare while they are also paying to Medicare with every paycheck and still United Healthcare pays doctors diddly squat. What's up with that!!!! By the way - I'm not a doctor, just an employee who's watched doctor's incomes decline extremely and my own income decline as a result. Thanks to managed care. From day-one I knew managed care was a bad thing. The government needs to get a forum of real people, doctors with private practices, their office managers and billing departments, and patients who struggle to have health insurance involved with what they're doing as far as healthcare reform is concerned if they really want to figure out a better way for healthcare!!!

    Judy 1/8/11 4:24PM
  • They are by far the worst insurance company we have ever had to deal with! They are the masters at denying claims. I just got into it with a beligerant rep this morning over old claims still being denied and she got mad when I told her that the people the pay to just find ways to deny claims are doing well. Yes, it is true they have people on their payroll whose job is to find ways to deny claims.
    The only way to put them out of business is for doctors and hospitals to stop accepting them and employers to stop using them.

    Anonymous 1/5/11 7:59AM
  • Who the hell do we talk to? My handicapped son was disenrolled by AARP Medicare RX due to an error on his new medicare card. Because he was disenrolled, even though AARP took out the premium out of his account they refused to pay for his medication. Now I got to pay, until someone takes responsibility for the error. Besides that, I'm holding a check from United Healthcare for his premiums, that should not have been repaid since 2006. Is it that hard to find really competant people in the workforce? The error should have been questioned first, and then disenroll him if the effective date was different. Thanks to their just dropping him, he no longer had Medical Assistance because having Part D is required. Now that he doesn't have MA, he will probably lose his waiver and thus his group home spot. I've told this damn story to so many people but know one gives a damn enough to help.

    Katherine Nichols 507-895-3029

    Kate 1/3/11 4:22PM
  • Unbelieveable Horrible Customer service

    JCW324 12/9/10 8:04AM
  • I THINK THE INDIA BASE CUSTOMER SERVICE UNIT IS A JOKE. THEY GET MAD AT YOU FOR NOT UNDERSTANDING THEM. WHEN I AM SPEAKING CLEAR ENGLISH. AND OMG...DON'T TELL THEM THEY ARE NOT UNDERSTANDING SOMETHING...THEY ARE BEYOND RUDE...YOU THINK WITH AS MUCH MONEY AS US CITIZENS PUT INTO THEIR HEALTHCARE. THAT THEIR INSURANCE COMPANY WOULD WANT TO GIVE THEM THE BEST PRODUCT IN RETURN. UHC NEEDS TO SHOW IT'S POLICY HOLDERS AND PROVIDERS RESPECT. AND BRING THE OUTSOURCING BACK TO US SOIL.

    - 12/8/10 2:20PM
  • Made a phone call. Customer service was RUDE. While transferring my call which she did not do. She was talking about me to someone else in the background! Wow, if I had options I would OPT out and go somewhere else!

    thavarin 11/30/10 8:26AM
  • UHC THE COMPANY,CUSTOMER SERVICE, THE WHOLE SYSTEM IS SCREED UP.USA STAY AWAY FROM UHC

    LOO): 11/29/10 10:00AM
  • I had the misfortune of needing an urgent care provider. I used the myuhc website to look up local providers within my network. The listing included mostly wrong phone numbers. When a phone number was answered the options for "urgent care" were hardly desirable.

    Anonymous 11/28/10 9:57AM
  • Customer support, customer care, care coordination....whatever! They are all worthless, bouncing you from one department to another. UHC is a joke and I am definitely switching as soon as I can.

    Anonymous 11/19/10 4:51PM
  • I had a terrible customer setvice experince. The customer service person is Jessica - unprofessional and rood!!!!

    Anonymous 11/16/10 12:03PM
  • I called office and in spite of ads that say they can give info about specific medicine I found this unavailable. I made a reservation to attend a seminar on Medicare Complete at Shoney's Knoxville Tn Nov. 2 at 9AM.

    I rushed to get there by 9AM. After waiting about ten minutes the speaker asked someone what time it was and was told 9:06. He said well we have plenty of time and will wait to see if anyone else comes. He inferred senior citizens have plenty of time. I was tempted to leave, but decided to stay. A lady gave out a few items and asked us to register.

    Then a gentleman came in and handed her some date timers. She passed by me twice and ignored me. When I said are you skipping me, she pretended not to hear. The gentleman who had brought the books handed me one. It was then 9:18.

    When the speaker came to front she passed out his cards - again passing me twice but not handing me a card. I put on my coat and left without comment.

    The only thing I can think of that might have upset her was when I arrived the front table was empty and she started to seat me with my back to the speaker and I asked to sit on other side of the table.

    I wanted to mail a letter, but as you can see they do not have their customer service mailing address on the internet.

    Ben Bowlen

    Anonymous 11/13/10 6:32AM
  • Never have I been so frustrated in my life this is the absolute worst customer service ive ever received!!! Ive tried to get claims processed for 7 months and still NOTHING!!!! I receive multiple answers from multiple people. I dont see why anyone who had a choice would choose to use this company for insurance. If you are researching insurance companies I beg you DO NOT CHOOSE UNITED HEALTHCARE!!!!

    Anonymous 11/12/10 4:17PM
  • in reply to frustratedcustomer, i am experiencing the same problem. i was told twice by a representative and once through the online myuhc.com site that i was active as being covered since i am under 26. i went to the doctor for routine check ups and now have a bill for almost 900 dollars as my claims were denied. i called the first time and i was told i should be covered and they did not know what the problem was after uhc informed my doctor that i was not a dependent. They changed their mind and said i was a dependent, but i was not a full time student so i was not covered. at no point did they ask for any information on my student status, and i could not find anything on their website about student status apart from info stating dependents were covered as of september 23rd 2010 regardless of student status. I will not let this go, i would not have even gone to the doctor if i knew they would deny the claim and leave me with a 900 dollar bill i cant pay. their unethical practices are ridiculous, and i will be calling them everyday until i get the same answer at least 3 times to make sure it is true. I will be disputing the denied claims as well.

    WTFUHC 11/8/10 9:01PM
  • Just another bad customer experience with a large company.

    frustratedcustomer 11/8/10 11:33AM
  • united health care is not following the afforbale care act and refuses to allow my under 26 yr old child onto the plan, they say he has to be a full-time student, but the law states he does not. Why are they doing whatever they want? I am contacting my attorney general I urge everyone else to do the same.

    karmabug 11/5/10 5:59AM
  • How long do we have to put up with this crap! Incredible all the Americans out of work and we are sending jobs to India. Someone needs to do something about this. I work for a large dialysis company and deal with India and Bob (yeah right) all day long. Just an FYI.... it's a federal law that you must be able to speak to someone in the United States.... but I hope you have plenty of time while trying to get your call transferred there.

    JAB 11/2/10 4:01PM
  • I am 25 years old. Per the new health care bill, insurance companies are required to keep "adult children" on their parents insurance plan until age 26. How then, is it possible for UHC to deny adding me back to my parents' plan? ISN'T THIS ILLEGAL????? I have no pre-existing health issues and meet all of their 'requirements'. I am also a full-time student,now having to pay $200 per month out of my student loan money to pay for my own health insurance. THIS IS WHAT THE NEW BILL WAS TRYING TO PREVENT. It seems UHC lives by their own set of rules. Its astounding....I wish the rest of us could operate outside the law and get away with it.

    crd 10/29/10 12:52PM
  • I called to verify patient benefits and eligibilty talked to Vonn (yeah right) he read everything per his script and then when I asked him a specific question about a benefit he could answer me he read the script again. Unbelievable how long are we going to put up with this crazy notion that people over seas can do American customer service jobs. I held for thr UHC survey and it told me it could process my survey answers because it didn't recongize my voice.

    English? 10/26/10 12:13PM
  • United Health Care consistently is difficult to receive payments for our claims as a doctors office. Patients in severe pain with UHC policies are often required to pay up front in full for services requiring preauthorization from UHC which takes weeks to process. Claims paid last May 2010 are deducted from payments for another patient in October 2010 without explanation. Consistent patient claim denials on other patients for more documentation. Obvious business ploys to avoiod paying claims. Avoid united Health Care if possible!

    provider 10/20/10 1:08PM
  • I need to have a procedure done that will require a gap exception because there are no UHC providers in our area for this certain procedure. First I checked on line and did not see any providers. I then called UHC and was told there were no providers and I would need a letter of predetermination from my physician. I called my primary doctor who asked me to call them back and see exactly what they needed to send. I called back and this time I got a customer care member who was very helpful. She told me it was the surgeon who would do the procedure that needed to send in a predetermination, that I would need a certain code even before I had an initial consultation, and verfified there were no In-Network Providers for what needed to be done. I called the physician's office who had full knowledge of UHC's policy and she gave me a code to give to UHC. I then called UHC back and spoke to the rudest person yet, I thought. She said there WERE In-Network Providers in this area and named them, including the office I had just spoken to. I tried to inform her there were none shown on myunitedhealthcare.com and that another coordinator had told me there were none. She insisted in a very rude voice I was wrong. I called the physician's office again and told her what the coordinator had said and she verified once again they were not a provider for UHC. I then called the other doctor's office who told me the same thing. I waited a couple of days and then tried to call once more. This time I got a care coordinator who was rude, loud, and tried to make me feel stupid. She asked questions I could not answer, like how many visits did I need. How did I know - I had not even had once consultation. I'm not a medical person. I even said to her I had no idea and she insisted I should know. I am a patient who is looking to do things the right way so I don't have to pay totally out of pocket. My husband and I pay and have been paying a large amount each month for many years for health care through UHC. She told me I did need a letter from my primary physician and she wanted to know why I thought I needed the procedure. I was so overwhelmed. When she was finished degrading me I told her that every person I had spoken with at UHC had told me something different. Her only comment was: I am just trying to help you. No, she was degrading me the whole conversation. Her tone of voice was like how could I have interrupted her day with my questions. How I wish that was a recorded conversation. She was the only person who I asked her name and she said Angela D. She was rude to the final word and I was in tears when it was over. UHC department heads need to realize the clients are not health care experts and that's why we need to call coordinators who are suppose to have the answers. If they are unsure they should go ask a supervisor. I will never recommend to anyone to go with United Health Care for medical care. They are expensive, they pay very little for medications and most of their employees are more rude and ignorant than helpful.

    Anonymous 10/14/10 9:03AM
  • it is beyone horrible. I call insurnaces all day long and UHC is worse than trying to get a representive for Metlife. NO ONE speaks english and no one will transfer you. I always get sent to a survey that I didn't want to take in the first pace. Its a waste of time and you get no where!

    Anonymous 10/7/10 11:23AM
  • UHC not a company I would want for healthcare, I work in a physician office, and trying to get any answers is impossible. You speak to someone who speaks very poor english, they even give them common America names. They will not transfer you to the US when you ask you get either put back in the que or disconnected.

    My doctors will not take assignment, the patient has to pay and deal with UHC.

    UHC does not support the USA they outsource customer service to a foreign country.

    hatestocallUHC 9/25/10 6:49AM
  • I'll not mix words with my comment. Simply and to the point...When calling UHC Customer Service be VERY, VERY careful when asking for assistance. Explanation follows; I was very sick with ongoing internal bleeding. My specialist urged me go to a facility over 150 miles from my location for diagnostics and possible treatment that could not be performed in my area in-network facilities. I knew this distant facility would more than likely be an out-of-network hospital but I wanted verification and help to see if there were any options with my benefits to ease the billing burden. One week prior to admssiion to the facility I called and spoke to a UHC customer service rep. I explained my medical urgency and situation, asking for assistance. The rep pulled up my Summery of Benefits on the screen and simply verified it was an oon facility. Also was offered, an option that gave all but little help. Sometime after treatment at the hospital, I was slammed with an enormous patient responsibilty bill. I recalled customer service to find out that I was suppose to be given a number or passed off to the customer care coordination office to inquire about a possible grant of gap exception. This would have been a God-sent help as it would have alowwed the needed out-of-network hospital to be billed as an in-network hospital. The contact number for the CCC office could only be obtained through Customer Service since it is not noted on my UHC ID card or benefits documentation. Question is....why? Why, as a UHC customer was I not assisted in a capacity that was critical in my medical situation. Why should I be held responsible for a hospital bill that will probably take a number of years to payoff? I am currently resarching and filing proper documents to hopefully have these questions answered.

    Anonymous 9/24/10 5:23PM
  • My wife had to go to a specialist because her hearing is getting very bad.Well I go on uhc website to see if the specialist that her primary doctor refer her to is in the network,and he was.I then go to the benefit/coverage page and am under the assumption that all we have to do is pay the $40 copay. So a couple of weeks later we get a bill for $170.On the benefit page it says $40 copay not subject to deductible.I called them and they gave me some bulls%^t!!! It seems to me they pick and choose what they want to pay. If I would have known that we were going to have to pay out of pocket,we would have waited till the first of the year,since she has to have catscan and surgery also.We pay over $5,000 a year for coverage and it is thru her employer, so we are stuck with them.We have been with them for quite a few years and have never use it for anything but preventive care ie blood work(lab).I have said it before and I will say it again Insurance Companies are nothing but legalized crooks!!!!!!

    Anonymous 9/17/10 2:26PM
  • I am forced to go for bloodwork to lab corps. I went from my doctor's office with no wait for bloodwork but UHF would not cover to labcorps where there are 12 people in the wiring room and after a half hour only one person has been seen. This system may work for Inc but it is ridiculous and disrespectful of patients.

    Anonymous 9/15/10 12:18PM
  • I think I will have a heart attack after dealing with the customer service at United Healthcare. It is the worst ever. They transfer you from associate to associate and none of them have a clue what is going on. If you happen to get one that speaks english you are lucky. Never any answers. Just frustration.

    Anonymous 9/14/10 12:46PM
  • Maybe the worst Health insurance company ever. Have had to incidents with them, once for myself denying a clam as a preexisting condition, then lying multiple times about speaking with my physician. The second more recently with my father denying coverage for treatment specified by primary care physician, and again lying about contact attempts and notification until after the final date to keep a surgical appointment with an out of state specialist.

    shaller 9/13/10 2:41PM
  • I'm in the middle of claims for a rare cancer, and the EOB's have been all over the map!!! I am going on a Medicare Advantage plan on Oct. 1 (though it won't cover any of the present stuff), and I couldn't be happier....I HATE this company. Got it through AARP; they should be ashamed for peddling it. Not one customer service person I've talked to has said the same as the last one when asked the same question. Or worse, they give me outright bad info.

    sido 9/13/10 9:40AM
  • We are in Arizona and we have claims which was sent back for reprocessing many times but not resolution, so i was thinking whether i can get a UHC Manager contact or Fax# so that i can send the pending claims and get resolved, because the Customer service representatives are not up to resolve the the claims issue, they just no RECONSIDERATION !!!!!!!!

    PLEASE RESPOND THANK YOU

    UHC 9/10/10 1:15PM
  • Absolutely horrible. The worst health insurer I have ever dealt with. I have a child with obstructive sleep apnea. 2 years of treatment. UHC denied coverage for a jaw expander specifically and exclusively prescribed for apnea. The reviewing 'nurse' denied the claim because the Dr.'s detailed letter mentioned that my child may have 'crowded teeth' in the future. Did I mention the frequent disconnects, long periods on hold, and inconsistent records-keeping. One decent claims supervisor I last spoke to tried to get the reviewer to change her mind and still got nowhere.

    jake9176 9/7/10 4:49PM
  • I had a horrible experience with this company. I sustained a knee injury while under coverage with UHC, which required several MRIs, surgery, and physical therapy. UHC approved all of these procedures beforehand. After my surgery they "conveniently" changed their mind to say that this was a "pre-exisiting condition", which made no sense. After fighting with them for 6 months, contacting several lawyers for advice, contacting my state senator, my provider, and my state insurance comission, I was finally able to get them to cover the claims they had promised. I would recommend getting EVERYTHING in writing from them, and I received prompt and quick action from my state insurance commission so would highly recommend that.

    hotaru323 9/4/10 6:12PM
  • That's great that there's no contact number for providers to call to voice their problems and concerns! I agree that someone needs to finally "go after" them, but how would one even do this if we can't get in touch with anyone? I was finally able to get in touch with a local sales rep in my area and I wrote a long email how I just wanted advice on how to reach someone that can assist me. He told me to email him a couple of examples of claims that aren't getting processed and that was 4 weeks ago. I've emailed him several times and made calls, and nothing! I am so frustrated because I deal with UH's stupidity on a daily basis! I am going to try to do some more research to see what can be done, but if anyone has any advice, I would greatly appreciate it! Thanks!

    Anonymous 8/19/10 9:08AM
  • The only ones that can FORCE UHC to do the right thing is the company that hires them. For a patient that's your HR department. Your company can tell them, no more! UHC will not be chosen to insure their employees unless they start getting it right. If all employees went this route the employers would get tired of these complaints and the man-hours it takes to get them straightened out. UHC would loose business. As providers we need to not accept assignment on claims. UHC Patients will unfortunatley have to either bill their own claims or make payment up front and get paid from UHC directly. That will leave up to the patient to see to it their claims are paid correctly. When they aren't they have recourse. As provider, we have no recourse. The customer service for us is some women in India who is probably getting paid a dollar a month and she hasn't even got a clue that your mad at her for not being able to actually do anything.

    franklyLou 8/17/10 11:03AM
  • Attn providers, there is no number for us to call to actually get help or resolution to claims processed and denied inaccurately or contracts honored. All calls go overseas. This company is raking in the money while offering employers cheap medical plans for their employees. They will tell their insured that they don't owe on a medical bill however it is our responsibility to tell the patients up front that if your insurance doesn't pay or process correctly that's their problem and they WILL owe the bill. Face it, we all bill for our patients however UHC has backed us into a corner and nothing will change unless we force it. If UHC doesn't honor contracts then we don't either when it comes to having to collect from the patient. They have never responded to one Ref # issued over the last 8 years of having proplems with them. The operators are friendly for sure, but they don't have a clue as to what a problem is, how to resolve it, or even understand what it is to begin with. and NO, don't believe for a minute their name is actually Sue or John. As providers we are going to have to come up with a way to work around UHC and still be able to treat patients. Maybe one day someone will actually go after them.

    franklylou 8/17/10 10:55AM
  • I recently had my second child. when I called United Healthcare to remove the maternity part of my cverage which was an add on, I was tol no changes could be made until" we further understand" the new haelthcare reform bill! I was told this will be at least ibto September maybe longer as the changes take place into 2014. Now I am stuck paying for coverage that I no longer need until they decide when.

    Pat 8/10/10 1:43PM
  • I hate this company. Every claim is denied. Every Wellness Exam is an office visit. UHC "loses" claims, paperwork and never follows up. They do what they can to get you to lose your cool. They lie, act dumb and blame the Doctor, the mail, the consumer. My healthcare unfortunately is with UHC and if I had a choice I would go elsewhere. I HATE THIS COMPANY.

    ZACK 8/10/10 11:09AM
  • UHC customer service for providers is horrible. I have tried to call 877-842-3210 5 times to veirfy eligibility. I continue to get hung up on after 5-6 minutes. And, once you fianlly do get to speak with a representative you cannot understand. Quit outsourcing your employees!

    kerri 7/27/10 12:12PM
  • UHC has become a monster. It devours small companies and makes it impossible to follow what they've done. They dis-enrolled me..and other people when they "merged" with John Deere Insurance.They screwed up electronic billing with one payer number and then another. I work in a physician's office and cannot get any reponse from them on filed claims..and there's only a computer to answer the bogus phone numbers. Their ad on tv makes it look as though they are the only provider for Medicare secondary insurance.
    By the way, it took me from April until December to straighen out my own insurance. By then, they were asking doctors to send back payments they had made in my behalf.They need investigating.

    Anonymous 7/27/10 8:52AM
  • Does anyone know of a contact phone number for United Healthcare that is not overseas? They do not process claims accurately and when I've tried several times to contact them regarding handfuls of outstanding claims, they say no one can help me since we are an out-of network provider. Even the supervisors can not help me! United Healthcare's "provider relations" department is really only their claims department with representatives from out of the country. I've even tried to contact a local UH territory rep.and he said he couldn't help me because we are not in-network. I just can't believe that there is not one person that can assist me with this. Any information or suggestions would be much appreciated. Thanks!

    Anonymous 7/23/10 6:07AM
  • united healthcare will try to find any reason possible to deny claims and changes their "preferred provider" list without notice, charging the highest possible out-of pocket maximum.

    psk 7/8/10 12:03PM
  • Speaking from a doctor's perspective...UHC is a joke and plays games so they don't have to pay and so you can't bill your patient's for their portion.

    Recently, I've been seeing patients who have UHC with Multiplan as a secondary adjustor. This means that UHC has to send the claims to Multiplan to receive a discount before UHC will process them. Unfortnately, they don't always forward the claims (you can't send the claims directly...). This means that UHC processes the claims incorrectly, and therefore, you cannot bill the patient for what they owe! And when I speak to someone there, they say I should call Multiplan to see why they didn't process the claim...How about becaue your company NEVER SENT THEM THE CLAIMS! They can't process what you don't forward!

    I have been trying to get paid for over 6 months on some claims for this very reason! They have even escalated my claims by the Rapid Response Department...It's still going to take them 20 business days to process my claims...so another billing cycle goes by that I can't ask the patient to pay their portion.

    Speaking of talking to people. I never get a person in the USA, and I never get anyone I can understand on the first go round. I spend half my time asking them to speak up or repeat themselves becaue I cannot understand or hear what they are saying. Then, when you try to "take the survey" it hangs up on you...I'm DONE!

    If this continues, I'm going to have to start telling my UHC patients they have to pay cash and submit their bills on their own because this is getting so out of hand!

    NoriniChiro 7/2/10 12:47PM
  • My company switched to Oxford/United healthcare this year and it has been a nightmare. I have a number of out-of-network doctors, so I pay upfront and then get reimbursed. Three times already Oxford has not received my claims.. They are virtually getting "Lost" in the mail!?!? I don't think so... As this had never happened with any other insurance company I have dealt with. I find this completely unacceptable.

    bnyc 6/30/10 12:55PM
  • You go all over the world and get nothing resolved, they just argue with you. When you ask to speak with someone in the United States you go back into the que, What kind of nonsense is that, after 3 hours I finally contacted the State of NJ dept of banking and insurance.

    Smoke 6/30/10 12:50PM
  • The worst. I'm getting bills for a blood test they said they would cover before I had it from a doctor that they helped me find. They said I had to fill out a form to get the claims paid stating I had not been treated by this doctor during a three month period the following year. They had never mentioned this before! But, since I had just that month found her through them I thought..no big deal. I wait for the form to come. It doesn't. I call to say the form hasn't arrived. They send it again and I get it and send it back. They send an identical form to my doctor to fill out. Call my doctor's office...surprise...they never received the form. My doctor's office is cool enough to call United and ask if they can speed up the process in any way. They are told NO, only I can request another form be sent.

    Doctor's office calls me and tells me so I call right away, also with a fax number so United could fax the document that day tot he doctor. United says they may or may not fax it. It's up to the clerk they say. Then I ask if I can just confirm the address they have on file for my doctor and they say NO. Only the doctor can do that. I stress again how long this has been going on for because the forms they send somehow don't seem to arrive and they just seem annoyed with me. I bet they won't fax the form...my doctor won't get it. What a crappy way to try to stick people with bills for things that they say are 100% covered. I've spent sooooo much time already dealing with them and all I've had is the flu. I hate to think if I'm ever REALLY sick the many ways United Healthcare will try to make me wish I was dead.

    Anonymous 6/29/10 12:43PM
  • On 4/2/2010 I was informed that my retiree benefits were maxed out and claims were stopped as of 2/ 28/2010. I asked for a letter of audit and they said that would take 30 days. 60 days latter after numerous phone calls I got the letter and found I was not maxed out and my bills were paid. Now again I have been informed I am maxed out as of 5/26/2010. And pay ments are denied. I called and they said it would take another 30 days for another audit. This is very frustrating for a cancer patient!!!!!

    Anonymous 6/27/10 10:58AM
  • It is no doubt easier to get directly thru to the prime minister of England or to the Pope. The automated lady who says " I can help you with that " not only can't help you - she keeps asking you to repeat the same info over and over and over and over ...

    Anonymous 6/25/10 8:06AM
  • I agree with everyone that UHC and customer service is very slack and the service reps are incompotent. I have many issues with UHC. One being that I delivered my child on 12/22/09 and UHC didn't want to cover her during this time but stated that coverage date begins on 1/1/10; meaning that I was responsible for paying the pediatrican hospital visits and service during this time. After numerous talks with several incompetent UHC reps; I finally talked to someone that was GOLDEN who assisted me with my issues and assured that she would call me to make sure that all was taken care of and that the payments for my childs service had been taken care by UHC. She called and UHC processed the claim and paid. (What a headache after having a baby.)

    My next issue is that my child has a milk protein allergy found in most formulas; so her doctor recommended her to be on Nutriamigen made by Enfamil. This Enfamil is very costly. A 12.6 oz can will cost you between $20.00 at Walmart and $28.00 at Walgreen. I contacted UHC to see if they would cover the formula being that this is my daughters sole source of nutrition. (Blue Cross Blue Shield covers the formula and have batches shipped to your home) I called UHC and spoke with a representative who said that there shouldn't be a problem with UHC covering,but I would need to submit a pre-determination letter from my doctor. I did this and faxed to UHC in April for consideration. It is now June and the formula is still not covered. I have called and spoken to numerous of unprofessional and incompetent representatives. I have been passed from one rep to another and explaining my issues over and over to each rep. (Not sure why reps don't give other reps a description of problems prior to transfer) I asked to speak to a supervisor and was told that he/she wasn't there. A very rude representative disconnected my call; obviously she didn't know how to handle it because it wasn't scripted. Anyway, I received a letter from UHC inquiry resolution specialist requesting some information for the formula; I submitted on June 4 and received a letter on June 15 stating that this is the Second request for the information because ultimately they didn't receive my letter. It appears to me that they obviously are stalling and don't want to cover the formula. WE SHOULD NOT HAVE TO PUT UP WITH THIS TYPE OF TREATMENT!!! I am at the end of the rope with UHC. I can't wait to open enrollment so that I can select another insurance company/plan. (Hopefully they will be much better)

    upsetmom 6/16/10 8:37AM
  • I agree with others who mentioned UHC's strategy for avoiding payment of claims is to a game of smoke and mirrors. They lose faxes (I've had to refax claims on numerous occasions), process claims incorrectly (always to the patient's disadvantage), pass you along from rep to rep (all reading off scripts, many contradicting each other). The member website is incomplete and confusing to navigate -- there is no search function that I can find, which baffles me because nearly every website has one. The UHC system has complete information about your benefits, claims, etc, but members do not have access to that info. They send email notifications that a new EOB is posted and then you go to look at it on the website and it's not up-to-date, and often it is down for service. If you have the misfortune of going through the appeals process as your own advocate, it is a complete nightmare. There is a stark contrast between how claims are processed in-network and out-of-network. Yes, you pay more for the freedom of choice, but what they don't tell you is that they try everything in their power to delay and screw up the claims submitted for out-of-network providers. It's not right and patients are suffering physical and mental stress over this predatory practice. Oh, and whoever said you can barely hear the reps -- I have had that happen, too. It's ALWAYS the "rapid resolution" specialists (who can rarely are able to resolve anything rapidly) -- why is their connection so poor?

    Anonymous 6/12/10 2:33PM
  • I work in the Healthcare Industry and part of my duties is to submit claims. I must say this is the worse company when it comes to customer service that I have dealt with so far in my 10 years of working in healthcare. Right now my job is very convenient but once I but all my kids through school I will trained to be a patient advocate. Healthcare is to darn expensive and the insurance company does everything possible not to pay a claim. For the lack of better words, "its just not right!"

    Anonymous 6/9/10 12:52PM
  • I spent an hour on the phone with a customer rep. who could not handle my question, so she put me back into the auto line. The second customer service also was unable to handle the question and said she was going to put me on hold but just disc the call.

    Anonymous 5/13/10 12:54PM
  • I just got on my husbands plan for UHC and i tried to call the customer service number on the back of my new card to try to find a general physician in our area. The TWO separate times i called just to find a regular doctor HALF of the numbers i was given didnt work, some just rang off the hook, and some were just flat out WRONG numbers. Oh and the ONE doctor i DID get in touch with wasnt available until JULY!!!.

    What does it take just to find a GENERAL DOCTOR?!!?! Seems like its easier and more hassle free to be on MEDICAL! (i grew up on medical and NEVER had these kinds of issues).

    Anonymous 5/9/10 1:18AM
  • We have united healthcare through my husbands employer. The people who answer the phones are rude and usually can not answer my questions without putting me on hold. I know the healthcare reform is new but you would think with a company of this size they would be able to give some kind of answers.

    rk 4/18/10 5:31PM
  • United HealthCare exemplifies everything that is wrong with health care in this country. The company is staffed by incompetent morons, and run by blood sucking vampires who exist solely for the purpose of siphoning away your health care dollars to pad their ample pockets.

    nearlydeadbyunitedhealth 4/13/10 3:16PM
  • I am so disapointed in the doctors that I have in the Peace Health group. For years my primary care docotor said I did not have diabetes even though I had all the symptons, and even though my wife called and said I need to see a specialist he said no that he was confident that he could control the probem and to put my trust in him, then when I go back three months later he says, as we discussed you need to see a specailist. It took a few more months to get an appointment with a specialist, and in the end he said he could not get my diabetes under control and my primary care doctor refused to treat me, so I had no choice but to drop all my diabetes, blood pressure, and blood pressure medications and I droped 40 pounds in two and a half months down to 215 lbs, which I hadn't been that light for a couple of decades. Also over the past year I was allegic to metformin and ended up in the ER twice, and the first time my EKG was of the charts, I lost coordination and was falling down a lot and people thought I was drunk, I was prescribed linspirol and I got a cough so bad that I heard a pop during coughing spelland the after hours doctor said that he had seen this many times and I broke a rib, my primary care doctor said no, and still my ribs pop in and out on my right side. Another doctor put me on cozaar and then another doctor doubled the dosage and then I started getting respiratory problems, hypeventalation, shortness of breath, and uncontrolable gasp for air and my blood pressue was still high and with no improvement using the blood pressure readings. My primary care doctor would no belive me and said he said it was impossible to get thse side effects since he never had a case like mine and refused to treat me, and since the diabetes specialist already told me he couldn't do anything to help me I have no choice but to drop most of my medications that did not help me and also were way over my budget and could not sustain using them indefintely.

    toogonejohn 4/9/10 5:56AM
  • I really wish UHC would respond to these complaints. I spent over a hour trying to get a correct answer regarding a patient's benefits. None of the reps can answer any questions that deviates from their script. You get a different answer from every rep you talk to. They have yet to be right. Today after a 25 min call with "Annie" to answer a specific question, I asked to speak with her supervisor; she told me her supervisor was too busy! I said I would wait. Then she said she was transferring me to her supervisor, but I was transferred to "lisa' who said she was not a supervisor and worked in a different area but she would get me back to the correct area with a supervisor....then I got "Max", who was not a supervisor but said he would transfer me to one....he let me listen to music for 10 minutes, then the phone rang and rang and for another 10 minutes. I hung up called again, spoke to "sam" I told sam I wanted to speak to a supervisor and not to put me on hold etc, he said ok..well... I got to listen to dead air for another 10 minutes. Never did speak to a supervisor. I will call again tomorrow. Oh and yesterday I was told by a rep that they did not have a fax number, and when I insisted they did, he put me on hold and suddenly another rep. is on the line, she said I should look on the website. I HATE THIS COMPANY!

    So frustrated in Missouri 4/6/10 3:15PM
  • Customer service and United Healthcare are mutually exclusive terms. When I finally made it through all the prompts, I got someone who spoke so softly, I couldn't understand what they said. Unfortunately, this is the company my husband's employer chose to be third-party administrator for his company's ERISA insurance. The reps I have spoken with all have the same, canned apologies that are obviously read and lack any real understanding or empathy. "Customer service" provided by healthcare insurers in the US is a sad story. Insurance companies can do better with all the $$ they rake in, and consumers deserve better than we are getting.

    periwinkle blue 4/6/10 2:19PM
  • AARP United Health Care Medicare Complete is the absolute WORST policy that a senior citizen could possibly buy. A person could literally DIE trying to get something covered and medical treatment under this policy by this company. Any HMO/PPO type policy is clearly inappropriate for a senior citizen. Finding “in-network” facilities and doctors is next to impossible, none of them want to deal with this company (while most of them WILL accept Medicare). If you ARE lucky enough to find someone to accept them, you will be very lucky if you can get United Health Care to approve treatment (and if they actually do, your out-of-pocket expenses will be HUGE). Regular Medicare coverage WITHOUT a supplemental policy is better than Medicare Complete. Even though they are being paid for the privilege, AARP should be ashamed of themselves for selling out to this company and allowing this policy to be marketed with their name on it.

    wag123 4/2/10 1:06PM
  • Representatives are not responding properly & they are disconnecting the call very often without giving the exact info...........

    Nick 3/30/10 1:37PM
  • One oF the WORST Customer Service

    Anonymous 3/30/10 1:32PM
  • I have been trying to get hold of Customer Service and it is impossible. Hundreds of contacts for new business. Nothing for present clients. Disgusting. I have repeated my problems dozens of times, people say they will call back, and NOTHING.

    Cookie 3/16/10 4:18PM
  • veryfing benefits with uhc is the absolute worst nightmare! customer service reps never pay attention, they don't understand what are the procedures being verified, they give out wrong info and on top of that they do not know how to speak english!!!

    uhellcare 3/16/10 11:08AM
  • UHC is the most dishonest and despicable company to deal with. I was diagnosed with Chronic Lyme last year and as if being deathly ill wasn't bad enough, these people add to the nightmare. Horrible customer service, denying valid claims, nickel and diming, appeal after appeal gets you somewhere only 50% of the time. One example of the garbage they put you through...I submitted a claim for a lab test performed 01/14/09. UHC incorrectly short pays, then overpays, then deducts the entire payment from subsequent claims. I called, wrote, begged for a resolution(the lab work was expensive and I am currently on a limited disability income). With each call, letter, inquiry UHC opens a new claim in their system (of course, the amounts are always different making reconciliation a nightmare). I used to think they were just confused but after 15 different mixed up claims for the same medical procedure, it became very clear that this is UHC's way of confusing the situation and avoiding payment. They prey on the patient who files claims and is not feeling well in the hopes that we don't have the energy to fight. This is how they make their money. I truly wish there were a way to sue them for "pain and suffering" because on my darkest days when I could barely get out of bed, haggling to get MY money back was the last thing I needed. If you are currently healthy and looking for health insurance, please do yourself a huge favor. Do a lot of research and pick carefully. The worst thing in the world is to actually need coverage and be stuck in a hole like I am.

    franki252 3/16/10 7:25AM
  • My problem is that I cannot contact (online) customer service in the first place. If I could, I would advise of my difficulty in registering for myuhc.com. My information is not accepted in spite of the fact that I know that the information I put in is absolutely correct. I am enrolled in the MedicareComplete Program. I have my card and number. I have been making claims successfully since my enrollment on August 1, 2009, but your registration/sign in system refused to accept information that I know is correct.

    Dennis 3/13/10 10:55AM
  • I have UHC Badgercare Plus so called insurance. I was taken to the hospital on 01/30/2010 for a syncopal episode at home. The situation was such that the ER docs called in the Chief of Neurosurgery. I was diagnosed as having a large brain mass in the frontal lobe of my brain and advised that I have it removed. I called every single doc in the provider handbook from UHC and every single doc in the phone book. No luck, not a doc will take the insurance as THEY DO NOT GET PAID. I was enraged and called UHC for the 100th time and was placated as they found someone that would grant me an audience. The doc was a SPINAL SPECIALIST, with not one, not two but FOUR pending malpractice claims, one naming UHC. Needless to say UHC called me today to see how the appointment went. I did not go. Now they gave me some new hoops to jump thru ..... AS IF ..... People, you do have recourse, file a complaint with the insurance commissioner and do not quit until you get what you DESERVE

    Kenilworth Circle 3/5/10 3:50PM
  • One of the worst. Complaining on the phone is worthless, it’s very obvious the reps do not take down your complaint and pass on. There is no email, or physical mail addresses given. The main headquarters-- I finally found is in Salt Lake City--never found a phone for them. I did find an address, a Letter to them 9/30/09 ignored, rewrote 1/5/10 - every time clear it was not about a claim or a benefit, yet it has been kicked to claim adjudication. Maybe there isn’t a section for customer service --or -someone is paid big bucks to hide it. One should be able to contact company’s headquarters by mail or email proving the complaint has been made. And one should be able to write more than two sentences, and expect someone is going to read and comprehend standard English.

    drpa 2/17/10 12:21PM
  • united health care is not paying my doctor!!! even though I make my co-pay. they do not reimburse him for services. Now he has refused to treat me!!

    Anonymous 2/14/10 7:09AM
  • These people are worthless. Forget customer service and "Rapid Resolution" is a joke since I've only been calling weekly for OVER A YEAR and still can't find anyone who knows what they are doing. They don't return phone calls even when they set up the appointment. Awful just awful and unprofessional.

    danaellyn 2/10/10 12:01PM
  • STAY AWAY FROM THIS COMPANY AND AARP..YOU WILL BE TAKEN ADVANTAGE OF LIKE YOU DONT HAVE A BRAIN...

    Anonymous 2/4/10 2:16PM
  • UHC HAS THE WORST OF THE WORST CUSTOMER SERVICE AFTER THEY MOVED EVERYTHING TO INDIA. PHONE LINE ALWAYS HAVE SOME KIND OF PROBLEM- DISTUBANCE, DISCONNECT, BREAKING....... TOO MUCH OF PROBLEMS.

    EVEN SOME TIME THEY GIVES A REFERENCE NUMBER FOR CALL- AND AFTER A MONTH WHEN WE CALL AGAIN TO CHECK STATUS AND GAVE THAT REF#. GUESS WHAT - THEY DON'T HAVE THAT REFERENCE NUMBER IN SYSTEM....WOW BIG FRAUD. I THINK ITS THERE VERY POOR BUSINESS STRATEGY TO AVOID FOR PAYMENT OF CLAIM....

    I DONT KNOW WHERE TO COMPLAIN FOR ALL THIS ... BUT I WAS SO FRUSTRATED WITH THEM , SO I JUST SHARED MY OPINION FOR UHC(BIG FRAUD COMPANY)

    Anonymous 1/26/10 1:57PM
  • I just signed up for one of the Medicare Advantage Plans offered by United Healthcare (UHC).Customer Service has been a nightmare.

    I find the reps poorly trained, therefore not being able to answer questions and/or troubleshoot issues. The Company has more 800 numbers and departments than one can imagine. Some written materials they give to members can be inaccurate and/or sometimes out of date. The impression I get about UHC is one hand does not know what the other hand is doing.

    I firmly believe at this point UHC could care less about their members. All they care about is the money they get from the Federal Government in the case of Medicare and premiums from the various plans.

    To be candid at this point I would characterize UHC as Corporate slime that is indicative of what is wrong with Health care in America.

    Anonymous 1/23/10 4:29PM
  • I just got my new payment book for 2010 unlike last year there was no envelopes with it but in the book it tell me to go o there websit and order them wehen I went ther guess what I was told this is the first 10 of 20400 which one do I need I tried for 1 Hr and got no where so I tried to call was told I would have a waite time of longer that 10 min it is a good thing this is the time of year I cam change my plan because that is where I am going next After I contact AARP and thell them of this service

    frenchokc 12/12/09 1:30PM
  • I was on hold for over 35 minutes. When the representative came to the phone, she gave me another number to call.

    Anonymous 12/1/09 8:46AM
  • ...Very bad svc.............

    Anonymous 10/27/09 11:52AM
  • After our daughter was born my fiancee did paper work to have her covered underneath him. After mailing the information we got a paper saying they did not receive the information. Then we faxed it off. So we letter over a month later saying that our daughter's coverage is being denied. After my fiancee spent time on the phone with a lady "Sue" who told hi she was a supervisor and was rude and did nothing for us. We had to come to the conclusion that we are filing an appeal and that they could care less if our baby gets sick and dies. UH has the WORST customer service and doesn't care at all. THIS is why health care should be reformed in a way so insurance companies cannot do this, especially to innocent babies who have done NOTHING wrong and the parents did EVERYTHING right to make sure their baby is covered and the insurance denies it. We'll be seeing you in court UH.

    AngryParent 9/29/09 8:28AM
  • I have a question. I have been having problems with UHC because they refused to pay for an IUD. I had my second daughter in March 2009 and I could not get an IUD. I have called as many doctors as I could but their offices do not carry the device because UHC is too cheap to pay the price of the device; they actually told me to buy it from the manufacturer. I have found a clinic for the uninsured and UHC told me that they were in-network and I went through the process to find out the they were not … and now I have to pay for everything. This should be illegal. Is there anyone out there who can give me advice as to how to deal with UHC?? I know that I have other options; I can just keep having kids and have UHC pay for it all ...... it would cost UHC at least 10K per child. What a stupid company ...

    Eszter 9/24/09 9:50AM
  • My husband was laid off in May. We got our COBRA insurance through UHC. We got numerous "statements" that never told us how much we owed or when it was due. We had heard this was common practice so that people would make mistakes and be dropped from their coverage so we were extra careful about our bills. All along, we thought we were paying on time for the next month, but apparently we were paying for the previous month due to their deceptive billing practices, which included an initial COBRA package that contained no payment coupon or payment envelope. In August, we did not receive a bill from UHC. We were on vacation, but we weren't worried as there was a supposed 30 day grace period. Then out of no where, we got a termination of insurance notification. No letter stating we had a late payment, nothing. Our insurance was cancelled. We called to find out what had happened and were treated to rude and nasty "customer service" personnel who told us that it was our responsibility to pay, even if we didn't get a bill. But they set us up, like so many others, to fail from the get go. My husband knew of their deceptive practices, yet was still amazed it happedened to us because my husband's previous employer was UNITED HEALTH CARE.

    ScrewedinMN 9/15/09 8:34PM
  • i've had the run around with them since March trying to get bills paid. They are refusing to cover over 12000.00 even tho my out of pocket maximum is 2000.00. I finally had to file a complaint with the attorney general's office since they are refusing to pay and the hospital wants their money. It amazes me they can pay their CEO 50 million but they can't pay the bills when they are presented.

    Anonymous 8/15/09 2:33PM
  • I have had the run-around trying to get an ambulance tranfer paid for. I was at one hospital, the doctor ordered an "open MRI" which was not available at the hospital. I had a round trip ambulance ride from one hospital to the other and back. 2 trips, right? UHC didn't want to pay it because I had already had an initial ambulance paid to the ER (on admittance). Then the two trips 3 days later? Forget about it. Why couldn't I take a car? Uh...hip fracture...had to be transferred flat...doctor's orders...? Get it?

    All I had to do was send in the Doctor's written letter explaining why I needed an ambulance transfer, thus two (2) separate trips (there and back). I mailed, faxed, emailed, etc. Called 2 weeks later...they didn't get it. I faxed again - and then called - the agent said she didn't get the fax it is in a "central location". Well WHO GETS THE FAX THEN? HOW DOES IT GET IN MY FILE? No one seems to know. It just gets "scanned in" automatically. Well I sent my doctor's note registered/signature mail, and 2 months later they STILL couldn't find it!!! Good luck if they ask you to send in documentation. I ALWAYS ask for a case specialist. Don't EVER deal with the first CSR that answers the phone. Write down ALL numbers that they give you.

    ReenieSR 8/6/09 9:15AM
  • I had a similar experience to others here. I had an $850 out of pocket limit per year and had to have surgery. They charged me a total of $1600. I had to call back at least 8 or 9 times, send them a spread sheet explaining that I had paid that much, explaining that $1600 was more than $850. Finally our corporate insurance folks stepped in and helped me. But these United Healthcare are horrible people in a corrupt and uncaring industry. Rude, less than incompetent, and intentionally obtuse. They provide bad service as a policy.

    Anonymous 8/5/09 9:27PM
  • They continually reject claims that are valid and it takes 3 or 4 tries to get them to pay them. They will tell you that a claim is going to be paid and then not pay it. The reps must take classes in how to lie like a pro!! They are not concarned about their customers health, only their bottom line and I get the feeling that they do these things to frustrate people so that they will give up and that way UHC does not havce to shell out money to pay valid claims.

    old_guy 8/5/09 1:55PM
  • I too have had horrific response from UHC. I started to notice erroneous claims for my dependent college age son on his UHC Claim summary for 2008. It turns out that UHC realeased my insurance information and group no. to a Medicaid third party for another individual who happened to have the same first and last name as my son and his identical birthdate.
    Now I have spent countless hours and time trying to deal with UHC, the Medicaid provider and the third party to have these erroneous claims stop. My son has never been enrolled in a Medicaid program and now his health insurance history is filled with thousands of dollars of surgery and other medical bills which belong to a different person. I started calling UHC in March of 2009 and things have still not been resolved. Two new claims for the other individual just appeared this week 7-09. The only help I have gotten is from the third party who has tried to intervene between the Medicaid provider and UHC. It is just plain wrong for UHC to release my private insurance group no. to Medicaid based on name and birthdate alone. They could have at least varified this with me since my son also has a different address and social security from the other individual. I have given up calling UHC - they don't keep accurate notes - Or listen and their rapid resolution group is anything but helpful. They basically told me to call Medicaid and resolve the problem myself. They are convinced they are doing everything accurately. I just want the invalid claims to stop and for my son's claim history to be cleared of the 20 invalid claims which have accumulated over the past year amounting to over $10,000. Why don't they provide a customer feedback option on their myuhc.com site??

    Anonymous 7-29-09

    Anonymous 7/29/09 12:55PM
  • The member services department of United Healthcare is the absolute worst that I've experienced. In an attempt to resolve an unpaid doctor's bill I was given three different reasons from three different representatives. The doctor's office finally provided me a with a copy of the denial letter they got from United and only then was I able to confront United and get my claim paid. I can't wait to go back to my older insurer.

    JLG 7/24/09 6:56PM
  • It is now 2:33. I have been on hold or transferred from one rep to another over and over and over again w/o any assistance. And all I am trying to do is convert my healthplan to COBRA!!!!! I have spoken to: Maria, Tamy, Crystal and Lucy. My neck was getting sore holding the phone so while I am typing this my husband is now on hold to get something that should be simple......if you had any trained employes or employees with any customer service experience....but then again it is better than speaking w/India as we usually get when calling United!!! HELP!!!!! Could SOMEONE give me some information????? It seems hard to believe that one would have to hire an attorney to get an answer to this question??????

    ekaplan 7/9/09 1:33PM
  • UHC is deplorable in service. They advise the service provider that a colonoscopy is 100% covered, no deductible, but then decline to cover it after the fact stating they made a mistake. I get stuck with the bill for $902.00 and UHC could not care less about discussing this.

    Anonymous 6/12/09 3:56PM
  • THERE IS NO SUCH THING AS "CUSTOMER SERVICE" WITH UHC!!! According to their own member guidebook, I can enroll my spouse within 60 days of the 3-yr. anniversary of my retirement. I retired 6-30-06. I called 6-5-09 to enroll my spouse, and was told that, according to their records, I retired in January of 06, and when I informed them that's incorrect, they argued with me --- LIKE I DON'T KNOW WHEN I RETIRED!!! When I asked how this was to be resolved, the lady stated her supervisor would have to determine which date was correct (since again, I don't know) and IF I was correct, they would amend it. Oh, and since it's Friday, her supervisor is already gone (at 4:00 pm) and won't be back until Monday. But they'll call me Monday. It's now Wednesday and no call (remember, I have a window of time in which to get this done). The lady also argued whether I can even enroll my wife even though I'm reading it directly out of the membership guide! So today I get on their site to explain the problem all over again and try to get some action and documentation --- but after struggling through their extremely user-unfriendly site I find out there's no way you can make a complaint, ask a question or reach their non-existent "customer care"!!! Everything is set up for the company's convenience, not the customer. They are absolutley terrible. No customer AT ALL.

    SteelDragon 6/10/09 10:15AM
  • I received a denial letter 6 months after I had stopped being a member of UHC, since I'd never received the initial letter I decided to call them at the number listed on the letter. That number directed me to call the number on the back of my card, which I did not have because I am no longer a member. I got online to this site and got the general customer service number which stated it's open 8am to 8pm in my time zone. It was only 7:25pm and they had already closed. I ended up calling a local office and leaving a messages asking for help. I had to leave a message for that too. I hope I get a call back because I'm extremely irritated about getting such a run around. Nice customer service.

    anon 6/1/09 6:24PM
  • Submit your comment >>
  • I have been a member of several different United Healthcare medicare plans over the last 7-8 years. I currently belong to their Medicare Complete Choice 2 plan, a regional PPO plan. I have to say their customer service has improved a lot and I currently find them courteous and helpful.

    I don't believe most of the negative comments on this board would apply to their medicare plans, and they certainly haven't out-sourced their customer service for these plans to India, as some people have stated.

    Jim 4/13/12 1:44PM
  • I called and spoke with Yetta, to get specific information on my Claim Summary She was very very nice, made me feel comfortable about my concerns and we even laughed together which helped alot! I just want to give a supper shout out to Yetta!!!!

    Back to my issue, I found that my Doctor was charging UH Care for things that never took place or we even discussed during a routine physical exam! I think it is wrong that this insurance company believes the cheating-lying doctors over the patients and premuim payers!! I have nothing to gain buy telling the truth since I am not being charged but the injustice that is taking place by the doctors submitting claims for anything they can think of or exaggerate issues to get more money is sickening! I will be asking the CEO to incorporate some type of official feedback system via the internet regarding these false claims that cost us lots of money. The complaints by the patient or customer should be taken more seriously and a system to stop the fraud by doctors should be developed!!

    Anonymous 3/23/12 2:28PM
  • Shelly Miller was extremely helpful in resolving a difficult situation. she is a valuable asset and a wonderful person. she is to be commended. (501 660 1127) Jim Burleson

    Anonymous 2/3/12 12:40PM
  • United is one of the best health insurance companies around. There are so many nay sayers about any and everything in life. I would agree that most of the time, people don't really know what they signed up for (ie: deductible) and how to find cheaper prescriptions. I highly recommend finding a broker to work with because when billing or claim issues come up they can sift through and figure out what needs to be done to tip the scale more towards your favor! I love my broker and I love United!!!!

    Yeah 1/19/12 12:23PM
  • I LOVE UNITED HEALTHCARE! THEY ARE THE BEST INSURANCE COMPANY I HAVE EVER DEALT WITH!!!! FOR THOSE OF YOU THAT DONT LIKE THEM ITS BECAUSE YOU DONT UNDERSTAND HOW YOUR OWN PLANS WORK

    happy2be 1/11/12 4:42PM
  • I spoke with a rep at Oxford who was very helpful. She walked me through where I could find the information myself on the website. She said the appointment would be covered when the doctor's office said it wouldn't be. The rep and I spoke for over an hour. I never felt rushed, she gave many good tips, and she was extremely patient even though I was very emotional. Had the appointment today and it was covered! Thank you Oxford and your team in Hookset!

    Erin 12/1/11 9:17PM
  • When I was scheduled for a screening colonoscopy I called United Healthcare and was told my a rep there was a $250 copay. I didn't pay a copay 5 years ago when I had my first procedure when I was with Pacificare. So in a few days I called again. This time I was told I would not have any copay. I spoke to my doctor who said this was definitely a screening, not a diagnostic test (that WOULD have a $250 copay). Called UHC again and was told again that I would have a copay. Finally the hospital called me and said that most insurances do NOT have a copay for screening procedures and to call my insurance company. So the day before my procedure I called and spoke to Rick B. Rick put me on hold, called my doctor's office to get the codes that would be used for my procedure (CPT codes and Diagnostic Codes. When he got back on the line he told me that the codes the doctor was usisng for the procedure, I would NOT have any copay. Thank God for Rick B. He took a little extra time and eased my mind.

    karmajane 10/13/11 6:09AM
  • I was able to get the information I requested almost immediately. The customer service rep was very knowledgeable and friendly. The prompts were direct and took you directly to where they said they would. I have always had great service from United HealthCare.

    Mythwitch 6/14/11 3:00PM
  • I had very good service from customer service once I found the right number.

    Anonymous 6/14/11 1:11PM
  • Very well satisfied. Misplaced my uhc ID card. Obtained the required 800 # thru UHC customer service online. Called the number, answered by a real person, who made arrangements to mail a replacement card post haste. What could be easier?

    Pete in Florida 3/24/11 9:19AM
  • I must say, UHC has taken a drastic turn for the better. People need to understand that the benefits you chose or your employer offers you is not UHC choice. They can not guess how your dr will bill a claim. If what you ask regarding coverage is not what your dr bills for then that is not their fault. If certain issues are not being addressed for followed thru on... call the rep out. There is a standard of service and the individuals have processed to follow as well. Ask specific questions and ask the reps to call your dr's to find out how they will bill with you on the phone. The drs are just as if not more at fault for certain issues. Take responsibility to know your policy and ask your dr who they are sending labs to and dont trust that your dr is checking status on providers they are sending you to... be accountable for your own healthcare!

    Anonymous 12/20/10 7:01PM
  • United HealthCare is no worse than Aetna, Cigna or Blue Cross. They all outsource customer service to india so one is not worse than the other. Ive actually had my best claims paying expierences with United Health

    bosox guy 9/2/10 8:44PM
  • i called to get a letter sent to me now that my policy has expired so that my new primary insurance would cover my costs. I repeated representative in the automated system a few times and was transferred. The woman I spoke with was wonderful and she helped me and put an urgent status on my request to help me get things straight. I definitely think their customer service is above the norm.

    Anonymous 8/12/10 1:36PM
  • They solved my issue and called me back timely.

    Anonymous 9/22/09 3:29PM
  • This company has the best customer service.

    Anonymous 9/22/09 1:47PM
  • Submit your comment >>
  • I am a ex employee as well and I got fired for something I didnt even do and they insisted I was a liar. I was so horrified after that experience.They treat there employees like slaves. Dont go to the bathroom and be gone more than 3 min or you will get a sametime asking where are you. What is this 3rd grade.And all they do is send you emails all day and never train you on what changes have been made. UHC is a joke! I feel bad for there members and all there unpaid claims. This is the worse company I ever worked for ever in my life and I would never refer a friend or even an enemy to work here.

    ann 1/24/12 4:16PM

  • I used to Work for UHC's Pharmecutical benefits Manager-which is, Prescription Solutions, not express scripts.Things they do not let you know in regard to the medication coverage-number one the price of the medication and the co-pay go against your deductible-therefore, you are going in to coverage gap a lot sooner than you think you will.you are much better off buying a 90 day supply at walmart for $10.00 the next thing they won't tell you is,they DO NOT CARE about you. As a customer Service Rep,I saw this Company FORCE physicians to say mother may I to them.by that I mean-all the patients who were on name brand medications-because through trial and error by the drs -decisions to use name brand were made by that-and by virtue of the doctor's education-well-they want all patients on generic-not for the good of the patient-not to save the patient money-to save THEM Money.These patients had to call their drs offices and get meds they'd been on for YEARS,approved.like-drs offices are not busy-they have nothing better to do than sit on the phone for an hour or more waiting for a prior authorization. I was there for almost three Years.Because I worked there, and saw these things occur first hand-I will not have AARP or UHC,and I encourage others to do the Same.If enough People drop AARP because of UHC,and from what I've read on this page-everyone needs to-citing UHC as the reason-I think AARP will drop this awful company.And I agree their customer service is Horrible. As an employee of prescription solutions, I was forced to have them as my carrier.

    awfulcompany 9/15/11 7:36AM

  • As a soon to be EX-UHC employee of many years, I have to say the treatment by many of their managers is HORRID and an experience I wouldn't wish on any one. The mental abuse is unbearable but allowed by this company. They truly disgusting!!! Don't EVER consider working for this abusive company.

    fighter 7/24/11 1:51PM

  • I am a former employee of uhg and know that what has been said is true and very sad. Most csr.s you speak with care and try, its not true from former responces if your nice they answer your questions, we were trained to listen even if your rude or nice and hanging up on a customer was forbiden, no matter the tone I listened and then tried to help, things has changed and every day we had to read to keep up with new changes. They have let a lot of good reps go due to changes in reform ones that really cared about the members, so please when you have a complaint the best thing to do is in the medicare and you handbook, medicares complaint address is in it, please write your complaints to medicare, this will be viewed and a rep from medicare will try to resolve it which will give you better assistance with uhg, they also keep track and account of complaints of insurances companys and give them rateing, if they fail the ratings than the problem is with the insurance compay and will not be allowed to sell all of their products, this is not only for uhg but all insurance companys that sell medicare products, They have grown so big and sad thing is the csrs you speak with know more than most sups, if they call you back they will get information then advise they will research it and then call you back, then they will go to the csrs and ask them the answer for the solution, Askng easy questions like needing a new id card or change of address and ect is simple and the reps can do this in no time, they do have limted time frame to be on a call as all business do due to call volume, hard questions with no answer please write to medicare complaint adress. Also the scrip company that mails your prescriptions to you may charge more than the local drug store for the total cost even tho you pay very little, so keep account of the cost to avoid the coverage gap, if you do reach it you can always get your doctor to fill out a form ( the doctors only have this form) to see if you can get the meds from the maker of the medications at a lower cost to help while in the covrage gap.

    someone that cares 7/14/11 1:13PM

  • very telling story on UHC and our countries healthcare problems in general - I work for UHC so I am familiar with procedure codes, terminology and benefit structure. I needed emergency dental work but was uncomfortable with my interpretation of my plan. I go to dentist and get a treatment plan (all the procedure codes they will bill my insurance for my services). I call up my office and fax over my treatment plan so I know what my patient responsibility will be and how much they will pay before agreeing to my procedure. I am told I will owe $1900 by not one, but two different reps. I use the online "treatment cost calculator which says I will owe $1900, not a bad deal in my opinion. I go through with the procedure and I get a bill saying I owe $5k. I appeal it and they tell me the information online, from the reps and from my certificate of coverage may be wrong and that there is nothing I can do about it. As an employee of UHC, i get emails and flyers all day on how we are so great and the best insurance in the world but from an insider perspective I know better - they have incompetent employees train unqualified new hires in both the claim processing and customer service dept. Therefore, you call for an answer, you get the wrong one, then when your claim is billed, the processor pays it wrong and your stuck with the bill. Personally, I am out $2100 and a whole lot of stress because of my own employers idiocracy. They dont pay well, they offer terrible insurance to their own employees which I find to be ironic, but the good news is, bc I work on the inside I can scam that lost $2100 back to my own pocket but will have to violate HIPPA and other federal mandates to do so, but I learned from my own employer that when it comes to dollars and cents, it only makes sense to care about yourself. This is a perfect examply of our nations healthcare problems at whole - people have no clue how much they will be liable for until months after they agree to services. If only this industry worked like others where you know what u are buying and how much it is prior, and if your dissatisfied with the product/service, you get your money back... imagine if you had to sign papers to buy a car but weren't told the price until after its yours. Or imagine if the nutrional facts and "sell by" date at the grocery store were incorrect. Healthcare in our country is the only industry in the world that is like this. THe saddest part of my personal story is that I would have saved $1500 if I bought a dental discount card for $20/year as opposed to the $20 I pay bi-weekly. For future purposes, my best advise to everybody with UHC health/dental is to get from your doctor exactly the procedure codes/dates of service/diagnoses they would bill your insurance for, then print out a HICF form and send in a fake claim yourself. It will take about a month to get it back, but it's the only way to know exactly what they will cover. Something else to keep in mind - if you go to an out of network provider, the doctor doesn't get an EOB, just you which opens the door for fraudulent billing and getting big checks sent to you directly. You can continue to send the same bogus claim in just stamp "corrected" on it and write that you went to another doctor on the same day of service for a repeat procedure. If your a provider, I hate you too, but you can do the same and get paid multiple times for the same claim depleting our countries healthcare funds, but hey, in this industry it's every man/woman for themselves.

    UHG sucks 6/6/11 6:43PM

  • As a past employee of UHC customer service, i will say that if the employees were treated better and the management would communicate with the employees it would be different and as to some of the previous comments of why not hire more people its because they can't keep people, they give you mandatory overtime for about 5 weeks and tell you one thing then a different. We're not even sure if the information that we give half the time is correct because no one communitcates the right way. it was very rewarding and to help people and i loved it on that note but to hear the people complain everyday about the same thing when in fact i know it is UHC's fault and me have to give them a lame excuse and not the real reason made me feel bad.

    i dont know 2/17/11 6:39PM

  • I too work for UHC. This company does not care about it's customers. It is insane to see the things they tell you to do in order to get the customer off of the phone. We have to worry constantly about our AHT or average handle time. If you go over 5 minutes average for every call, you can get into trouble. And don't give out the wrong information, or you will get a wapmo. Its sad because I truly want to help the customer and rarely transfer to an RRE because I can handle the situation on my own, and it skyrockets my AHT. If this company truly and really cared about their customers, there AHT would be something that EVERYONE could meet..and we wouldn't be giving out wrong or bad info just to get off of a call. The health insurance I have, even working at UHC, is a joke. My deductible is 1300 and my military insurance is way better..(I am a dependent on my parents policy) Even if I go INN at UHC, I am paying more than if I went to ANY dr. with Tricare. Absolutely ridiculous. There are no dedicated teams or any of that. And chances are if you get a person concerned with their AHT, they will just try to transfer you.

    Anonymous 12/27/10 12:03AM

  • I know ...i am en ex employee of UHC (5 yrs) ...thats why I quit! Even if an employee attempts to defend themselves nobody ever wins...it has alot to do with corporate greed!

    que lastima 12/25/10 4:37PM

  • I work for UnitedHealthcare and would like to explain why most of you are having difficulty adding u/26's to your health insurance. The healthcare law only requires insurers to covered dependent children under 26 as of the plans next plan year; for examples, UnitedHealth Group employees plan year is Jan - Dec; Humana employees is July - June. Whenever your employers plan is getting ready to renew you'll have an opportunity to add you slacker under 26 adult child who doesn't want to get his/her own health insurance.

    shauny2k3 11/13/10 7:19PM

  • I use to work for UHC as a customer service rep and I can tell you from experience that this is a company I would not recommend to anyone. When you get a rep ask to speak to a rapid resolution specialist and they will be a bit more helpful if all else fails request a mgr and do not give up until you get one. I left the company due to stress and they put all kind of demands on the reps such as talk time ...you can only speak with a customer for a certain amount of time and you can only put someone on hold for so many seconds and also heaven forbid that you don't read everything correctly on your screen you get a wapmo...wrong answer per million opportunities...then you are written up...after being written up so many time you can lose your job....good luck ....I am with another health insurance now for coverage...thank goodness.

    chelsea 10/6/10 1:46PM

  • I have read all the negative complaints and I am in full agreement with them being an employee of the company. I am one of those customer service reps who answer the phones. And day in and day out I dislike the fact that the company tries not to pay their claims; either having the claims processed incorrectly (which is most of the time) or denied on a play of words.. for me it's a job and hey I have to pay the bills like everyone else. However let me tell you about a fact that is not well known. They treat their employees worse than they do their customers. The insurance policies they offer their employees are outrageous I can't afford the policy I have that has a $3000 deductible before they begin to pay anything and then half the time it's denied - it for emergencies not for preventative care as I can't afford it. The company grossed billions each year and they can afford to install new cubicles into the office however they can't afford to give the staff (reps who are on the phones in a call center) a raise. I know many of my fellow co-workers can't get the medical help they need as they just can't afford it. My advice is not get United Health Care if you have an alternative as they do not do what their moto says "Healing Health Care Together" that's a load of crap . They only look out for themselves and not anyone they have to step on to get that mighty dollar

    Anonymous 8/17/10 6:45PM

  • In 2008 I worked for United Health Care in Duluth, Minnesota as a claims processor. I did well for five of the months I worked there, and then the 6th month my supervisor tried to have me written up for filing a claim incorrectly but the training documents we had been given completely justified why I had denied the claim, and I provided the proof to her. Instead they just changed the particular rules in question for everyone else and still wanted me to take the write up. Another coworker or two made the same mistake and they were not being written up, and to top it off, we weren't supposed to be written up until we had hit 180 days of employment and this was before that 180 days were over. I argued the matter and talked to other coworkers about the issue. I then e-mailed the manager because my supervisor had pulled me into a room and intimidated me by saying I was being insuboardenant and she wanted me to take a 2nd write up for the insubordination and one for the original mistake. Once I emailed the manager instead of talking to both the supervisor and I the manager and supervisor pulled me into a private room and intimidated me and wouldn't let me speak. They basically said this might not be the right job for me, and I shouldn't have asked the other coworkers for their input and I should've basically just taken the write up and the "fall" for their faulty training. After the meeting with the supervisor and the manager I went back to my desk to print out emails with all the proof of everything that was going on so I could go to the production manager the next day and prove my case, instead somehow the manager was spying on my computer and sent me an e-mail telling me she had went to the printer and gotten the emails and I'm not allowed to have copies. After this, I quit because I was scared and humiliated. I tried to file a complaint with the Human Resources company for UNITED HEALTH CARE but they wouldn't even investigate. They told me to go to work and take the write up for the mistake that was BECAUSE of faulty training. Alas, I didn't. I just quit. Then to to top it off, over 2 years later, they have me on a no rehire list for the entire company. What kind of company would treat an employee this way when they were the ones who made the error during training and not me?

    hatesuhcalot 5/27/10 1:22AM

  • I am a former employee of UHC and I had to leave because I could not work for a company as indecent and disorganized as that company. Their systems are a mess and there is no possible way for them to give accurate information. They are even denying my claim for an IN netork procedure that they are saying is out of network. I found the provider in THEIR system at their terminal located in the manner they taught me. DO NOT LET YOUR EMPLOYER SIGN WITH UHC!! I know from th inside...they are awful!! Cynthia C.(Buffalo)

    c. 1/7/10 1:51PM



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