United Healthcare Customer Service

User Reviews, Ratings and Comments

United Healthcare customer service is ranked #747 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 25.38 out of a possible 200 based upon 821 ratings. This score rates United Healthcare customer service and customer support as Terrible.

NEGATIVE Comments

790 Negative Comments out of 821 Total Comments is 96.22%.

POSITIVE Comments

31 Positive Comments out of 821 Total Comments is 3.78%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • United Healthcare

    Customer Service Scoreboard

    • 25.38 Overall Rating
      (out of 200 possible)
    • 790 negative comments (96.22%)
    • 31 positive comments (3.78%)
    • 18 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.4 Reachability
    • 1.6 Cancellation
    • 3.3 Friendliness
    • 2.0 Product Knowledge

Add your review!

Posted by Gerald


Each time i call united health its a nightmare.i have throat cancer so im hard to understand.And the people ive got on the phone speek horrible english.A woman i talked to about a discrepency about my coverage had my account so screwed up i was ready to just stop medical treatment.i cant call to lodge a complaint because it seems everyone there speeks horrible english.Im wondering, sence none can comprehend what i say am i a shoe in for a job in unitedhealh customer service?

Posted by Dave C


Being a senior, I wanted to get the RSV vaccine. I called United Healthcare, and the customer service rep told me it was covered. The pharmacy told me the claim was rejected. This happened two more times. I finally paid the $324.99 out of pocket. Customer service told me they would send me a claim form via USPS. I asked if there was a form on their website or if they could email me the form, but no.

Most of their customer service reps have an accent. I had to make several calls on the same problem, and each time I reached a different advocate. I had to start all over from square one. I asked to speak to a supervisor, and the customer service rep refused. She also cut be off in such a way that I couldn't participate in the telephone survey on my satisfaction with the job she did.

Posted by carol


I tried to renew my Insurance Plan today. After 10 calls as well as being transferred several times, I never received the emails they promised they were sending. Several calls had to be redialed because I could not understand the rep nor could they understand me. Even the one agent who spoke English spoke so fast and mumbled. The phone quality was bad, with other conversations over lapping. I asked him to email the agreement, which I had to ask for twice since their email system is erratic. I was asked for the spelling of my email address, name, DOB at least 15 times in the course of the calls today. As a result I still was not able to renew the plan. I am now looking for another provider. The service is the worst and has taken the better part of my day. I never want to experience this again.

Posted by RJC


Bad customer service. Hard to understand reps. Don't speak clear English. Pass you along to many different departments. Lots of background noise on the phone.

Posted by hjt


It feels like I'm being pranked because no reputable company could consider this lack of competency to be appropriate. Yes, the representatives speak English as a second language better than I speak any foreign language but they know nothing about healthcare or health conditions making them glorified operators. Unless you can get them to transfer you to a US based supervisor, you WILL NOT receive the help you need. I have to have them repeat everything multiple times, the call lines have interference and a lot of background noise and the muffled sound makes your blood pressure rise. Due to a complaint, I had a US based number for a supervisor, so I use that when I need to because if I had to be helped via customer service, I would be dead or left paying out of pocket because they cant assist with anything. Its the most insulting service I've ever experienced and I've been left in tears of frustration too many times to count. It's deplorable.

Posted by janet


Been a member for many years: Was severely poisoned while forced to spend 3 days in a hotel room that was full of raw sewage. The hotel had been hacked and were not aware the room had been blocked off. They refused 3 times to move me. 3 days after returning I developed a serious strangling cough. 6 days after returning home I had many severe stomach symptoms which lasted, at first 3 1/2 weeks. 2 visits to primary, antibiotics and stomach cramping meds help, I could not sit up. It has returned and when I saw a GI specialist today, he realized that I have a very serious situation. Exposure for so long to raw sewage can cause DEATH! The medicine he prescribed IS NOT COVERED by you and my charge was over $1k for the necessary, needed for life, medicine. My pharmacy called the Dr. and asked for another med. It WAS NOT COVERED either! Why do you not cover necessary life saving medicine. Do you wish to be held responsible for my death? I guarantee you will be heavily sued. When I called this evening, I was on the phone over an hour with totally incompetent employees. Especially Kirn, a supposed supervisor. Worst supervisor I have EVER spoken to. She was mean, rude and provided no compassion or any kind of assistance, just made me angrier and not wanting me to do business with you anymore. I also spoke to a very young black woman in the pharmacy dept. She could not understand english but is not a foreigner just lacks intelligence. I had to tell her 4 times to connect me to an agent and she would only respond by speaking of the pills, she does not have a clue about her job and does not belong in such a sensitive area. She also wants me to find a company that will cover necessary meds for life!

Posted by Macy smith


UHC Medicare customer service is like punching my head with my fist for hours. Can't speak English. Spends 1/2 the time apologizing for having to being on hold to answer a really simple question. Thinking about switching but wondering if they're all like this.

Posted by ninx


There is a huge language barrier. Every time I call I cannot understand anything. It's not the person's fault, they are nice. It's United Healthcare fault for hiring people that don't have a good command of English yet. Customer Service is extremely important when you're talking about your Health, your medicine, etc...I'm not getting critical health information I need because I can't decipher what's being said. It's been going on for years and there does not seem to be a way to speak to someone in charge. UHC needs to screen prospective employees and make sure their English is up to par. I get a knot in my stomach every time I call because I know what's going to happen. Completely unacceptable. For a Covid shot she told me I had to go to the doctors office to get it. For the RSV vax she told me I needed a doctors note. Do you realize the confusion I went thru? I need help right now to get a waiver on a Rx refill because im going out of town. I called 3 times and could not understand what she's saying. Im getting nervous now, im leaving soon. This is totally unacceptable. I seriously need help about that waiver. Im sure the customer service people are nice, this is in no way their fault. You're doing a pretty bad job, UHC.

Posted by J Imel


I'm filing a lawsuit with one of the top ten rated Law Firms in the United States Against UHC, because they have recently Put on Hold Various Prescriptions from my Family Physician! I have a parasitical condition and have taken the over The Counter Treatments to no avail and 5 days after my MD calling in my prescription, united health care is still Not Covering My Prescription! The side affect of my infection is keeping me from sleeping most of the time! I have only slept about 8 hours in five days. I recognized my condition from having this before about 5 months ago. I acquired this parasite by sleeping in a hotel both times, so No More Hotels For Me!!! It Is A Shame However That My Healthcare That I Pay Over $4,000.00 each year and my Employer of 18 years Pays At Least That Much IS WORTHLESS!! Many Years I paid the Premiums and needed nothing! Now That I'm older and having some minor health issues IT SEEMS LIKE THEY ARE BEING JERKS OR WORSE! They have till Tomorrow to Fulfill My Prescription Needs Before a a lawsuit Will Be Filed! I'M SO TIRED FROM LACK OF SLEEP THAT IF I HAVE AN ACCIDENT - IT WOULD BE GHEIR FAJLT FOR NEGLECTING TO FULFILL THEIR CONTRACTUAL OBLIGATIONS!! My Annual Income That my Family Would be deprived of from UHC's Neglect Would Be Millions!! I see the many complaints of mistreatment on this site making me think they Need To Learn An Expensive lesson! Maybe We Should ALL FILE A CLASS ACTION LAWSUIT!!!!!

Posted by Anonymous


I've never dealt with such incompetent people. For the amount of money that is paid

Posted by Anonymous


I contacted this place five times. They are lazy and could care less. I am going to contact until I get someone in charge. This place is a joke. Need to be put out of business.

Posted by Mike


UHC otc benefits vendor is horrible. I placed an order on March 3rd and never received. Called at least 5 times with no resolution. I even tried to call the UHC advocate line only to be passed off to the vendor who is absolutely no help. I can't wait for open enrollment to switch.

Posted by Evalyn


INDIVIDUALS ANSWERING THE PHONE ARE INFURIATING TO THE POINT OF CAUSING A HEALTH EMERGENCY.

Equipment agents use is apparently bad or using wrong settings. Agents talk over you. Agents do not listen or cannot hear. Agents become sarcastic. Agents most often don't have any idea what they are talking about. They refuse to transfer call or create ticket when it is clear they cannot help. A few are decent or at least try, but for the vast majority there is an enormous barrier.

UnitedHealthcare: Please consider listening to calls and begin selecting the best to represent such an esteemed, historical brand. These are very delicate matters, and I feel greatly abused by such an extremely sad service desk.

Posted by Anonymous


After 6 phone calls I gave up.
I only called to get the little credit for physical activity.
Could not get any help from your operators!!!!

Posted by Jenna


The OTC provider for UHC is terrible. Many products are backordered but they don't tell you unless you call. It can take weeks or months to get the order. They won't even consider a refund for 12 business days. The call center is understaffed and overburdened so hold times even for asking for a supervisor is almost an hour.

Posted by Blondie


Why do I get an Asian Call center when I call my UHC Medicare Advantage plan? I have had to hang up many times because I was not able to understand the persons who answered. They are not fluent in the English language. This is very frustrating. UHC should screen their workers better to ensure their language fluency. The U.S. government uses a Speaking and Reading Level tests for determining fluency in range from 1 - 5, with 5 indicating full fluency. UHC should use these tests also.

Posted by Anonymous


Any time I have called with questions concerning my insurance, I get answers that don't relate to the question. I feel they may be reading a script. I have requested forms to file for reimbursements on eyecare and recieve nothing. Beyond frustrated with customer service and not a single one that speaks English clearly. I'm a patient person but will be changing to another medicare provider.

Posted by dancincyn


I contacted UHC Medicare Advantage in October 2022 and told them to remove the dental rider from my policy. When I received my Social Security check I saw the premiums were no longer being deducted then received a letter stating I owed money for premiums. I called in April to discuss this and told this was to have moved last October. After numerous calls and getting the run around and also filing an appeal I just found out today by calling corporate it was just removed. He will be reviewing this case and assured me he would be listening to the phone conversations I provided him with. This best be resolved properly because a CSR failed to do their job properly. This is not how you treat seniors on a fixed income.

Posted by Anonymous


Im a provider. United Healthcare is awful to work with. On the phone for an hour being transferred to numerous departments (5 times to be exact), go through all the prompts, and just to get paid for claims submitting starting in January. Hung up on by a customer care representative, apparently no supervisors are available, ever. Stated I have a virtual check being sent but haven't received for seven months. No one knows what is happening.

Posted by joedoesnottrustoffshorecallcente


Wanted to check if my insurance is active or not and get hung up on. I always get an offshore agent who cannot follow simple directions. I also do not trust off shore agents because of a high potential of being scammed or being defrauded.

Posted by Scout77


It has now been 15 days trying to get an issue resolved. Well over 8 hours on the phone. Dozens of transfers and still no resolution. The Worst Customer Service in my life. These customer service agents collect paychecks for doing absolutely nothing.

Posted by Anonymous


They take more out of your Bank account then they should for Medicare Part D Premium.

Posted by Anonymous


Very much disorganized. They steal your Money and this Is caused by The Company Representative tripling the Bank Debit Card for monthly payments..The Fleecing of America. I called The OIG @ A CMS to file a Complaint.

Posted by Anonymous


Absolutely the worst customer service on the planet. call center is in Asia and the operators are very hard to understand and can only use the script in front of them to answer questions. If you ask a question that is not on the script they go silent. I'm afraid I have made a huuuuuuge mistake choosing this company.

Posted by mi


United healthcare continues to demonstrate a total lack of customer service, or any glimmer of competence in their insurance business. to Clearly with 96 % negative rating shouts of their inability to perform at any aceptable level, They need to be SHUT down ...today. They are not too big to shut down. Let another entity with some acumen take over... Today.

Add your review!

Posted by toquams


Spoke with a customer service agent named, "Cla." She was extremely helpful and through explaining coverage and trying to help with additional billing from the provider after UnitedHealthCare had paid the charges. Despite my persistence, Cla maintained a cheerful disposition and seemed to truly enjoy being as helpful as she was. Cla is a valuable asset for UnitedHealthCare. Do not loose her. jsg

Posted by Barbara


2 evenings ago I had a terrific nurse come to my home for a hug house call . I only know her first name was Addy. She was from Nigeria. I'm in tallahassee florida. She was so kind, and informative, and she listened. I would love to have her do my house call next year! Either way , I will always remember her beautiful face , and sweet kindness. I surely wish some one could pass this along to her. Hi Addy, sincerly , Barbara.

Posted by Anonymous


I just completed a customer service phone call with Velmecia and I want to let you know that she was extremely helpful. I asked her where she lived and she said Louisiana, if that helps you locate the right person. She was very polite, courteous and patient. Thank you very much for implying representatives like Velmecia. Sincerely, Rebecca Call

Posted by Ramakanth


Hi ..This afternoon, I received an outstanding customer service by Ms.Rose Mary . She resolved my issue so patiently coordinating with ckinics, well mannered and courteous while it took 45 mins to resolve.She deserves a recognition to her dedication. Unfortunately I forgot and disconnected the call to leave my feedback.

Posted by Anonymous


I recently called about an issue with my Dads insurance. I had the pleasure to speak with Dashawn Robinson MNR and he was one of the best if not the best customer service agents! He called back and was very articulate and had the upmost patience in helping us with our issue. The world is a better place because of people like Dashawn Robinson MNR!

Thank you to united healthcare for employing people like Deshawn!

Sincerely,
Then
Estrada Family

Posted by Mary Smith


I had the occasion to call United healthcare about my Medicare plan today and I spoke with a young man named Chris in customer service. This young man performed so kindly and responsibly he took care of all of my questions and needs and went above and beyond in order to help me out today. I hope UnitedHealthcare recognizes Chris in Tennessee for his excellent service. They need to hire more young people like this young man. Thank you very much Chris

Posted by Anonymous


I am a new member to United Health and needed to see the doctor as soon as possible. I called customer service and was reached by Rudy T, a service representative. I told him of my urgency of seeing a doctor quickly. He could of told me to just call the doctor's office on the card. Instead, he had me stay on the line and he called the doctor's office to make sure that I could get a quick appointment. I felt like I was being well cared for. Thank you Rudy T, for your help. You are awesome!!!!!

Posted by Anonymous


My experience with United Healthcare is simply a matter of not being professionally or personally being made aware of upcoming and eventual "dis-enrolling" me as a member. This lack of notification has caused me both financial and embarrassing situations. I contacted United Healthcare, but I'm fearful of a United Healthcare representative filling out a form (and not me).We will see what is the outcome. I strongly suggest that all communication with United Healthcare be done in written documention.

Posted by Anonymous


Amanda Haluptzok was very helpful in locating and responding to an old claim in a very timely manner.

Posted by jrc


Although I have experienced mixed responses to my enquiries / questions from the standpoint of knowledge of UHC and cooperation by the representatives my most recent call to Customer service was an exception.
The agent (located in Wisconsin - because I asked) went by the name of Nicole. Although obviously a young lady she was fully committed to providing professional, cooperative and efficient service. Relative to other representatives I have encountered she was absolutely superior. Individuals like her should be recognized by UHC - she is the perfect ambassador for the organization.

Posted by Anonymous


I just wanted to say how much I appreciated United health Care!Iam recently retired and am happy for the coverage.The agents have always been very helpful and get the problem solved quickly.Ihad a problem with my enrollemnt with prescriptions and called and spoke to Sheila and within a few minutes she had the problem solved!I would also like to "thank Latosha(not sure of spelling)&also Debbie too for their great service as well as patience with me.Thanks again United Health Care.keep up the good work!Sincerley yours,M.E.B

Posted by Sami24


I see a lot of negative responses on here but I can truly say united health care has been great to work with I got into a car accident back in 5/2012 and the insurance for it is not willing to pay for my procedures on my back nor my surgrey and united health care has been covering it all for me making things a lot easier for me to deal with which is great this has been a horrible process to go through at such a young age Im sorry to eveyone that has had issues with them but I have to honsetly thank united health care for really being there for me!!

Posted by White Fox


I am a fairly new customer, about three months now. I have no complaints at all. The people I have spoken with have been very pleasant and helpful.
Regarding the negative comments, I think some people are very hard to please and they find fault with everyone that they come in contact with.
I just received the Premiere issue of Renew and I enjoyed it so much! I'm looking forward to the next copy!

Posted by [email protected]


I wanted to write and commend your customer service agent Glenda Cox. She was patient, knowledgeable, courteous--all around great!



Glenda clearly knows her "subject matter" very well and was able to clearly, concisely answer any questions I had.



I have never been involved in this type of insurance enrollment before and Glenda made it simple and painless.



She's a great asset to you customer service team.



Thank you,

Amy Haywood Dorr

Posted by nygal


Unlike the other UHC customers, I have always had a prompt response to any inquiry.

Posted by Ms.gonzales412


Surprizingly enough I had no issue. Then again I only needed a Letter stating that my son no longer had coverage....Thank goodness for this site to have the number posted! I've called at least four different numbers before finding this one on luck!

Posted by Jim


I have been a member of several different United Healthcare medicare plans over the last 7-8 years. I currently belong to their Medicare Complete Choice 2 plan, a regional PPO plan. I have to say their customer service has improved a lot and I currently find them courteous and helpful.

I don't believe most of the negative comments on this board would apply to their medicare plans, and they certainly haven't out-sourced their customer service for these plans to India, as some people have stated.

Posted by Anonymous


I called and spoke with Yetta, to get specific information on my Claim Summary She was very very nice, made me feel comfortable about my concerns and we even laughed together which helped alot! I just want to give a supper shout out to Yetta!!!!

Back to my issue, I found that my Doctor was charging UH Care for things that never took place or we even discussed during a routine physical exam! I think it is wrong that this insurance company believes the cheating-lying doctors over the patients and premuim payers!! I have nothing to gain buy telling the truth since I am not being charged but the injustice that is taking place by the doctors submitting claims for anything they can think of or exaggerate issues to get more money is sickening! I will be asking the CEO to incorporate some type of official feedback system via the internet regarding these false claims that cost us lots of money. The complaints by the patient or customer should be taken more seriously and a system to stop the fraud by doctors should be developed!!

Posted by Anonymous


Shelly Miller was extremely helpful in resolving a difficult situation. she is a valuable asset and a wonderful person. she is to be commended. (501 660 1127) Jim Burleson

Posted by Yeah


United is one of the best health insurance companies around. There are so many nay sayers about any and everything in life. I would agree that most of the time, people don't really know what they signed up for (ie: deductible) and how to find cheaper prescriptions. I highly recommend finding a broker to work with because when billing or claim issues come up they can sift through and figure out what needs to be done to tip the scale more towards your favor! I love my broker and I love United!!!!

Posted by happy2be


I LOVE UNITED HEALTHCARE! THEY ARE THE BEST INSURANCE COMPANY I HAVE EVER DEALT WITH!!!! FOR THOSE OF YOU THAT DONT LIKE THEM ITS BECAUSE YOU DONT UNDERSTAND HOW YOUR OWN PLANS WORK

Posted by Erin


I spoke with a rep at Oxford who was very helpful. She walked me through where I could find the information myself on the website. She said the appointment would be covered when the doctor's office said it wouldn't be. The rep and I spoke for over an hour. I never felt rushed, she gave many good tips, and she was extremely patient even though I was very emotional. Had the appointment today and it was covered! Thank you Oxford and your team in Hookset!

Posted by karmajane


When I was scheduled for a screening colonoscopy I called United Healthcare and was told my a rep there was a $250 copay. I didn't pay a copay 5 years ago when I had my first procedure when I was with Pacificare. So in a few days I called again. This time I was told I would not have any copay. I spoke to my doctor who said this was definitely a screening, not a diagnostic test (that WOULD have a $250 copay). Called UHC again and was told again that I would have a copay. Finally the hospital called me and said that most insurances do NOT have a copay for screening procedures and to call my insurance company. So the day before my procedure I called and spoke to Rick B. Rick put me on hold, called my doctor's office to get the codes that would be used for my procedure (CPT codes and Diagnostic Codes. When he got back on the line he told me that the codes the doctor was usisng for the procedure, I would NOT have any copay. Thank God for Rick B. He took a little extra time and eased my mind.

Posted by Mythwitch


I was able to get the information I requested almost immediately. The customer service rep was very knowledgeable and friendly. The prompts were direct and took you directly to where they said they would. I have always had great service from United HealthCare.

Posted by Anonymous


I had very good service from customer service once I found the right number.

Submit your comment

Posted by Sandy


Employees of UnitedHealthcare get the worst of the worst insurance. Employees have so many exclusions in their policy you would be better off getting your own private insurance somewhere else. I pay over $800 a month only to be denied for procedures that are meant to make me live a healthier lifestyle. UHC Medicaid policies cover the gastric sleeve but they are not covered if you are an employee who works for them. How is that even right to make that an exclusion for employees! Oh and don't even think about having excess skin removed if you do lose a lot of weight that is another plan exclusion that once again those on Medicaid are given but not the employees. Bottom line don't think that working for UHC gets you better insurance you actually get worse coverage than anyone. It really makes me upset and I feel like that is unfair practice on the part of the company to exclude such procedures.

Posted by Anonymous


I have been working for United healthcare approved agency for over 5 years now. I have never seen this kind of corruption greed. They are only in this to line the pockets of the investors and top executives. They have now denied coverage on my homebound patients 80% of them. Some of these patients have been with the agency for over 6 years with severe conditions such as MS, amputations, stiff man syndrome, some are bedbound and then all of a sudden they are not getting coverage because they do not meet qualifying factors? what do they just rot away in there beds and die of wounds and infections because United is F#$ing greedy as hell. Its worse the then drug money they are making money of these sick, dying elderly that are not getting serviced. I get phone calls daily from my patients crying. I refuse to work for them anymore as a nurse and will go with other agencies that do not take them as the insurer. its down right disgusting!

Posted by healthcare rep


I work for United Healthcare, and the majority of the complaints I see are just people who are unaware of services that are uncovered. Health insurance does not cover all providers and with this being the healthcare industry even providers and physcians know that benefits change daily. Come on people this is health insurance. Name one plan that covers 100% of eligible expense with no copay and deductibles....ill wait......there are few plans that do benefits that way for there employee. If you are unsatified with the benefits you receive you can always opt out with you employer group as these are optional plans. You can always purchase individual insurance through other companies. My suggestions is before opting into a plan that you lack knowlegde of benefits and coverage do, do your research. ALL PLANS ARE CHOOSEN FROM YOUR EMPLOYER GROUP WE JUST MANAGE THE PLANS. Claims will get denied if information is not clear on services rendered period this is all PER IRS REGULATION. so the real complaints should be with your employers or the IRS other wise spend sometime and learn how insurance works period. I see none of these as valid complaints just lack of knowlegde or people who are mad because they could not get there way. Grow up and do research your grown no one is going to do it for you dont sign up for stuff that you dont know how the benefits work then blame the insurance company wow. people

Posted by exhausted UHC prisoner


Frustrated is correct. I work for USPS as well and the flex plan is handled by UHC. They will say they didn't receive your claim even after multiple submissions. They will deny claims and not inform you. You can send detailed information including EOB, Dr. statements as well as medical billing codes and they will deny it. They claim they don't have enough information based on IRS standards. This company is a farce and should be shut down. The stress and frustration they create is healthy for no one.

Posted by bde1983


As a worker of United Healthcare and i read these comments about complaints. Most of the problems are not the customer service, its the members who don't know their benefits, or the company they work for doesn't cover the service. So its not a customer service issue, its a member/company problem. 90% of the members I talk to don't ever never read their benefits or call their employer to find out about the different plans their company has to offer. So before you start calling to vent about something not being covered, check with your doctor, 9 times out of ten, the doctor did not send medical notes. We get irate members all the time but what is that going to solve? Nothing. If members would just follow the process to get things done, then we wouldn't get that many people complaining. Sometimes people complain over the dumbest things ever. So remember, check with your doctor if they sent medical records, check with your employer for the best plan suited for you, and finally PLEASE PLEASE PLEASE read your benefits book. If you don't have one, ask your employer for one.

Posted by ann


I am a ex employee as well and I got fired for something I didnt even do and they insisted I was a liar. I was so horrified after that experience.They treat there employees like slaves. Dont go to the bathroom and be gone more than 3 min or you will get a sametime asking where are you. What is this 3rd grade.And all they do is send you emails all day and never train you on what changes have been made. UHC is a joke! I feel bad for there members and all there unpaid claims. This is the worse company I ever worked for ever in my life and I would never refer a friend or even an enemy to work here.

Posted by awfulcompany


I used to Work for UHC's Pharmecutical benefits Manager-which is, Prescription Solutions, not express scripts.Things they do not let you know in regard to the medication coverage-number one the price of the medication and the co-pay go against your deductible-therefore, you are going in to coverage gap a lot sooner than you think you will.you are much better off buying a 90 day supply at walmart for $10.00 the next thing they won't tell you is,they DO NOT CARE about you. As a customer Service Rep,I saw this Company FORCE physicians to say mother may I to them.by that I mean-all the patients who were on name brand medications-because through trial and error by the drs -decisions to use name brand were made by that-and by virtue of the doctor's education-well-they want all patients on generic-not for the good of the patient-not to save the patient money-to save THEM Money.These patients had to call their drs offices and get meds they'd been on for YEARS,approved.like-drs offices are not busy-they have nothing better to do than sit on the phone for an hour or more waiting for a prior authorization. I was there for almost three Years.Because I worked there, and saw these things occur first hand-I will not have AARP or UHC,and I encourage others to do the Same.If enough People drop AARP because of UHC,and from what I've read on this page-everyone needs to-citing UHC as the reason-I think AARP will drop this awful company.And I agree their customer service is Horrible. As an employee of prescription solutions, I was forced to have them as my carrier.

Posted by fighter


As a soon to be EX-UHC employee of many years, I have to say the treatment by many of their managers is HORRID and an experience I wouldn't wish on any one. The mental abuse is unbearable but allowed by this company. They truly disgusting!!! Don't EVER consider working for this abusive company.

Posted by someone that cares


I am a former employee of uhg and know that what has been said is true and very sad. Most csr.s you speak with care and try, its not true from former responces if your nice they answer your questions, we were trained to listen even if your rude or nice and hanging up on a customer was forbiden, no matter the tone I listened and then tried to help, things has changed and every day we had to read to keep up with new changes. They have let a lot of good reps go due to changes in reform ones that really cared about the members, so please when you have a complaint the best thing to do is in the medicare and you handbook, medicares complaint address is in it, please write your complaints to medicare, this will be viewed and a rep from medicare will try to resolve it which will give you better assistance with uhg, they also keep track and account of complaints of insurances companys and give them rateing, if they fail the ratings than the problem is with the insurance compay and will not be allowed to sell all of their products, this is not only for uhg but all insurance companys that sell medicare products, They have grown so big and sad thing is the csrs you speak with know more than most sups, if they call you back they will get information then advise they will research it and then call you back, then they will go to the csrs and ask them the answer for the solution, Askng easy questions like needing a new id card or change of address and ect is simple and the reps can do this in no time, they do have limted time frame to be on a call as all business do due to call volume, hard questions with no answer please write to medicare complaint adress. Also the scrip company that mails your prescriptions to you may charge more than the local drug store for the total cost even tho you pay very little, so keep account of the cost to avoid the coverage gap, if you do reach it you can always get your doctor to fill out a form ( the doctors only have this form) to see if you can get the meds from the maker of the medications at a lower cost to help while in the covrage gap.

Posted by UHG sucks


very telling story on UHC and our countries healthcare problems in general - I work for UHC so I am familiar with procedure codes, terminology and benefit structure. I needed emergency dental work but was uncomfortable with my interpretation of my plan. I go to dentist and get a treatment plan (all the procedure codes they will bill my insurance for my services). I call up my office and fax over my treatment plan so I know what my patient responsibility will be and how much they will pay before agreeing to my procedure. I am told I will owe $1900 by not one, but two different reps. I use the online "treatment cost calculator which says I will owe $1900, not a bad deal in my opinion. I go through with the procedure and I get a bill saying I owe $5k. I appeal it and they tell me the information online, from the reps and from my certificate of coverage may be wrong and that there is nothing I can do about it. As an employee of UHC, i get emails and flyers all day on how we are so great and the best insurance in the world but from an insider perspective I know better - they have incompetent employees train unqualified new hires in both the claim processing and customer service dept. Therefore, you call for an answer, you get the wrong one, then when your claim is billed, the processor pays it wrong and your stuck with the bill. Personally, I am out $2100 and a whole lot of stress because of my own employers idiocracy. They dont pay well, they offer terrible insurance to their own employees which I find to be ironic, but the good news is, bc I work on the inside I can scam that lost $2100 back to my own pocket but will have to violate HIPPA and other federal mandates to do so, but I learned from my own employer that when it comes to dollars and cents, it only makes sense to care about yourself. This is a perfect examply of our nations healthcare problems at whole - people have no clue how much they will be liable for until months after they agree to services. If only this industry worked like others where you know what u are buying and how much it is prior, and if your dissatisfied with the product/service, you get your money back... imagine if you had to sign papers to buy a car but weren't told the price until after its yours. Or imagine if the nutrional facts and "sell by" date at the grocery store were incorrect. Healthcare in our country is the only industry in the world that is like this. THe saddest part of my personal story is that I would have saved $1500 if I bought a dental discount card for $20/year as opposed to the $20 I pay bi-weekly. For future purposes, my best advise to everybody with UHC health/dental is to get from your doctor exactly the procedure codes/dates of service/diagnoses they would bill your insurance for, then print out a HICF form and send in a fake claim yourself. It will take about a month to get it back, but it's the only way to know exactly what they will cover. Something else to keep in mind - if you go to an out of network provider, the doctor doesn't get an EOB, just you which opens the door for fraudulent billing and getting big checks sent to you directly. You can continue to send the same bogus claim in just stamp "corrected" on it and write that you went to another doctor on the same day of service for a repeat procedure. If your a provider, I hate you too, but you can do the same and get paid multiple times for the same claim depleting our countries healthcare funds, but hey, in this industry it's every man/woman for themselves.

Posted by i dont know


As a past employee of UHC customer service, i will say that if the employees were treated better and the management would communicate with the employees it would be different and as to some of the previous comments of why not hire more people its because they can't keep people, they give you mandatory overtime for about 5 weeks and tell you one thing then a different. We're not even sure if the information that we give half the time is correct because no one communitcates the right way. it was very rewarding and to help people and i loved it on that note but to hear the people complain everyday about the same thing when in fact i know it is UHC's fault and me have to give them a lame excuse and not the real reason made me feel bad.

Posted by Anonymous


I too work for UHC. This company does not care about it's customers. It is insane to see the things they tell you to do in order to get the customer off of the phone. We have to worry constantly about our AHT or average handle time. If you go over 5 minutes average for every call, you can get into trouble. And don't give out the wrong information, or you will get a wapmo. Its sad because I truly want to help the customer and rarely transfer to an RRE because I can handle the situation on my own, and it skyrockets my AHT. If this company truly and really cared about their customers, there AHT would be something that EVERYONE could meet..and we wouldn't be giving out wrong or bad info just to get off of a call. The health insurance I have, even working at UHC, is a joke. My deductible is 1300 and my military insurance is way better..(I am a dependent on my parents policy) Even if I go INN at UHC, I am paying more than if I went to ANY dr. with Tricare. Absolutely ridiculous. There are no dedicated teams or any of that. And chances are if you get a person concerned with their AHT, they will just try to transfer you.

Posted by que lastima


I know ...i am en ex employee of UHC (5 yrs) ...thats why I quit! Even if an employee attempts to defend themselves nobody ever wins...it has alot to do with corporate greed!

Posted by shauny2k3


I work for UnitedHealthcare and would like to explain why most of you are having difficulty adding u/26's to your health insurance. The healthcare law only requires insurers to covered dependent children under 26 as of the plans next plan year; for examples, UnitedHealth Group employees plan year is Jan - Dec; Humana employees is July - June. Whenever your employers plan is getting ready to renew you'll have an opportunity to add you slacker under 26 adult child who doesn't want to get his/her own health insurance.

Posted by chelsea


I use to work for UHC as a customer service rep and I can tell you from experience that this is a company I would not recommend to anyone. When you get a rep ask to speak to a rapid resolution specialist and they will be a bit more helpful if all else fails request a mgr and do not give up until you get one. I left the company due to stress and they put all kind of demands on the reps such as talk time ...you can only speak with a customer for a certain amount of time and you can only put someone on hold for so many seconds and also heaven forbid that you don't read everything correctly on your screen you get a wapmo...wrong answer per million opportunities...then you are written up...after being written up so many time you can lose your job....good luck ....I am with another health insurance now for coverage...thank goodness.

Posted by Anonymous


I have read all the negative complaints and I am in full agreement with them being an employee of the company. I am one of those customer service reps who answer the phones. And day in and day out I dislike the fact that the company tries not to pay their claims; either having the claims processed incorrectly (which is most of the time) or denied on a play of words.. for me it's a job and hey I have to pay the bills like everyone else. However let me tell you about a fact that is not well known. They treat their employees worse than they do their customers. The insurance policies they offer their employees are outrageous I can't afford the policy I have that has a $3000 deductible before they begin to pay anything and then half the time it's denied - it for emergencies not for preventative care as I can't afford it. The company grossed billions each year and they can afford to install new cubicles into the office however they can't afford to give the staff (reps who are on the phones in a call center) a raise. I know many of my fellow co-workers can't get the medical help they need as they just can't afford it. My advice is not get United Health Care if you have an alternative as they do not do what their moto says "Healing Health Care Together" that's a load of crap . They only look out for themselves and not anyone they have to step on to get that mighty dollar

Posted by hatesuhcalot


In 2008 I worked for United Health Care in Duluth, Minnesota as a claims processor. I did well for five of the months I worked there, and then the 6th month my supervisor tried to have me written up for filing a claim incorrectly but the training documents we had been given completely justified why I had denied the claim, and I provided the proof to her. Instead they just changed the particular rules in question for everyone else and still wanted me to take the write up. Another coworker or two made the same mistake and they were not being written up, and to top it off, we weren't supposed to be written up until we had hit 180 days of employment and this was before that 180 days were over. I argued the matter and talked to other coworkers about the issue. I then e-mailed the manager because my supervisor had pulled me into a room and intimidated me by saying I was being insuboardenant and she wanted me to take a 2nd write up for the insubordination and one for the original mistake. Once I emailed the manager instead of talking to both the supervisor and I the manager and supervisor pulled me into a private room and intimidated me and wouldn't let me speak. They basically said this might not be the right job for me, and I shouldn't have asked the other coworkers for their input and I should've basically just taken the write up and the "fall" for their faulty training. After the meeting with the supervisor and the manager I went back to my desk to print out emails with all the proof of everything that was going on so I could go to the production manager the next day and prove my case, instead somehow the manager was spying on my computer and sent me an e-mail telling me she had went to the printer and gotten the emails and I'm not allowed to have copies. After this, I quit because I was scared and humiliated. I tried to file a complaint with the Human Resources company for UNITED HEALTH CARE but they wouldn't even investigate. They told me to go to work and take the write up for the mistake that was BECAUSE of faulty training. Alas, I didn't. I just quit. Then to to top it off, over 2 years later, they have me on a no rehire list for the entire company. What kind of company would treat an employee this way when they were the ones who made the error during training and not me?

Posted by c.


I am a former employee of UHC and I had to leave because I could not work for a company as indecent and disorganized as that company. Their systems are a mess and there is no possible way for them to give accurate information. They are even denying my claim for an IN netork procedure that they are saying is out of network. I found the provider in THEIR system at their terminal located in the manner they taught me. DO NOT LET YOUR EMPLOYER SIGN WITH UHC!! I know from th inside...they are awful!! Cynthia C.(Buffalo)

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of United Healthcare can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-585-6586

United Healthcare customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the United Healthcare corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your United Healthcare questions from HelpOwl.com.

Reviews & Ratings

View thousands of United Healthcare user reviews and customer ratings available at ReviewOwl.com.

Company News
Premier Health, UnitedHealthcare at odds over health plans
UnitedHealthcare, one of the largest group health insurers in the area, has reached an impasse in new contract negotiations with Dayton-based hospital network, Premier Health — potentially jeopardizing the health plans of up to 70,000 local residents ...
United Healthcare announcing activity tracker incentives
MINNETONKA, Minn. (AP) - The nation's largest health insurer is offering a new program that provides its customers' employees with activity trackers and financial incentives to reach fitness goals, as interest in the devices grow among both workers and ...
This Insurer May Be to Blame for Increased Health Care Costs for 80000 People in Florida
UnitedHealthcare's decision to quit insurance exchanges in about 30 states next year has patient advocates concerned that fewer options could force consumers to pay more for coverage and have a smaller choice of network providers. The company's ...