United Healthcare Customer Service Complaints - page 2

United healthcare continues to demonstrate a total lack of customer service, or any glimmer of competence in their insurance business. to Clearly with 96 % negative rating shouts of their inability to perform at any aceptable level, They need to be SHUT down ...today. They are not too big to shut down. Let another entity with some acumen take over... Today.

I used up my quarterly allowance to order OTC products on 01-Apr-2023, but I never received them. What I received was someone else's order. When I called customer service they kept saying we have a picture of the package delivered to your door. I explained the delivery switch (my products probably went to this other person), they said they would sort out the mess and send me my products. That was a month ago. I have called 3 times since and every time I go through the same explanation, and there doesn't seem to be a record of my prior complaints. It's been 5 weeks and I still haven't received the products I ordered, and I have $0 showing in my account.

Treated very badly about item received and unable to return it by many employees. Universal toilet rails from Medline that did not fit and customer service played many games. Spoke with supervisors and issue still unresolved, Told to use next quarter benefits for money lost on poorly fitting rails snd almost to weak for me to use fir safety. I was just appalled at the poor customer service received. A supervisor named Jonathan and another female? Tried to assist. But there was a supervisor in the department that would call and state you received what you ordered and no return! It was supposed to be a benefit and I coukd not believe it was so poorly assembled to claim it fir all toilets. I also called Medline and told if it was a doctors office, they could take it back. Initrd Healthcare serve too big of a population to treat people like dirt. I intend to take this claim to the highest authority to let them know the treatment I received. I don't care how poor a person is, they should not be dumped in by poor quality products and told to use your next quarter benefits to get something else ! I had a form of Obamacare in past and the customer service was not so rude as what I experienced with this insurance. Thank you for reading and I hope and pray you understand what I have experienced from about 15 calls. I am sure my chart is flagged for the hateful supervisor that call me everytime I get nice customer care and she calls snd cancels it!! A supervisor was supposed to call me back after listening to the rude service and never heard back from her. The mean one is contacting everyone that talks to me, like it is her personal company!

Don't go with United Healthcare, There call center is so incompetent that they made it look like my medical identity had been stolen. I spent an entire day filing a police report and calling my providers only to learn that my identity had not been stolen. Plus they tried to blame me stating I asked for information that I hadn't asked for!

The u card is not helpful stuff nobody uses terrible!!

representation is located outside US and barely speaks recognizable English. Only can deny claim, when asked to speak to a Supervisor, get put on hold and then disconnected.

Prior authorization calls after 6pm and states claim denied. Lies that dr never sent required info. Claims calling dr and saying Dr didn't answers phone.!! Saying they never got Dr info, yet the next customer service says they did. Wont take info from OptumRx GE and transfer to UHC Optum. Tries to make you and dr give up trying, like they are trained to do that. Given another number which is overseas, never what's on back of card. Denies everything. Have to use Goodrx. Any medicine they accept is under 100 for 90 day supply, otherwise denied. Can't resolve any issues, always get hung up on or transferred to another rep. UHC put wrong pcp on card. Have several calls in to correct and UHC claims it's been fixed since 2/2/23. As of 3/16 rep said vendor hasn't sent it yet. Still at vendor, like it's the vendors fault? UHC never corrected it until 3/6? We've spent over 280 hours on hold in 2 weeks. Hopefully Medicare or our state rep looks into this. We are paying Medicare over 320 a month for nothing.

Doesn't follow 90 day transition rules. Always connected to outside USA. UHC app has bugs that they can't fix so we can't get into system. Continuously get hung up on. Untrained customer service. Always get misinformation. Bad bad bad

united healthcare sales department misrepresent the services and pricing

I have bever dealt with such horrible customer service. On hold for very long times, transfered several times and told different answers each time. Very disappointed.

I hate the new Ucard. It took months to get it after repeated calls. I ordered OTC products a month ago and since then have gotten the runaround. They finally gave me a tracking number but not who shipped it. I searched everywhere using number given and have gotten nowhere. If I hear wait 2-3 more weeks I'm going to scream. Conveniently current benefits expire March 31st and then new OTC benefits get added April 1st. I used to like United healthcare now not so much

I have tried to use the Ucard to pay my electric bill. I have ended up paying out of my own bank account because not one person can tell me why the payments, which I've never been personally late on, are not getting to me or my electric company. What is supposed to take no more than 12 days at most, is taking 30 plus and STILL not posting! The healthy food benefits are a joke too. Of 50 options, 30 are out of stock online. What is the use of it?

UHC shld be ashame of themselves doing business with Firstline Benefits! Absolutely "HORRIBLE" customer service! They not only shipped me the wrong OTC item, but they completely drained my account, leaving only $7 of a $450 balance in the process! Made, and continuing to make, mutiple calls to remedy the matter only to be transfer to multiple people who's requiring me to repeat the issue over & over. Only to be informed that someone wld return my call in 2 - 5 days ...... I'm still waiting on tht call back. Shld also note tht they acknowledged the mistake being on their part, they just need time to investigate. It's been abt a month now. It appears their supplier shows a different item for the catalog number they have in their system (which is NOT my problem!). In addition, the person who took my "one" order evidently chose to enter it "3" times resulting in the overdraft of my account! Managers/Supervisors are "NEVER" available! Just ridiculous!

There healthy benefits program is a joke I have been having the same problem for 2 months they spoke with me about the same issues I had them on the phone with the bill they claim they paid its been verified multiple times not to have been paid they have agreed and said the money would be added back to my account it's been 2 months they keep calling me to say there closing the case I have to tell them to READ THE NOTES then they keep saying I'll be refunded soon they are clearly not prepared for there services they offer it's a headache to deal with them it's horrible

Went to an oral surgeon listed on uhc website as in network called the office and was told in network. Had the surgery done, 4 months later I get a bill that was denied by my uhc insurance stating he is out of network. I told them he is listed as in network on your site. That's why I went 40 mins away from home for this. Now between the dentist office telling me they take my uhc I surance and seeing the doctor as in network, I did everything right I confirmed it twice and now I'm going to be responsible for this bill?? Something is not right here!! United health care needs to update its web site with doctors that are actually IN NETWORK!

My husbands Mother passed away the beginning of August. The company was informed immediately of her passing. They withdrew the monthly payment in September anyway. I have called multiple times to resolve the issue. The representative tells me the company put it back in her checking account. When I tell them they didn't. The rep. tells me they mailed a check. We never received it. Then I have been ask to fill out multiple forms and have returned them. Now, they are requesting that I fill out a form that states "agree to hold harmless UnitedHealthcare from any and all past, present, and future claims ..." This is fraud and taking advantage of the deceased and the grieving family.

I am a heart patient still waiting for my card to see the dr. New plan wants the hard copy nothing but problems from united health care would not recomend them to anybody calling every two days an always the same answer we will expidiate the card still nothing hope i dont have a heart attackbefore i get the card i signed up in december the company is full of lies

What a horrible insurance company.
I was told by one PAC I hadn't been sick long enough to be at Urgent Care.
I went to the ER with tachycardia ,that dr told me people ignore rapid heartbeats. They have not helped me at all anytime I have ever went to one of their doctors or hospital.

Have called 10 times same problem been hung up on promised manager would call me back 0 rating

United healthcare customer support services is a joke. No one have any knowledge pertaining to customers concerns . The continue my put customers on hold, and transfer your calls to different departments and some of agents don't have a clue about coverage information and they don't notify you about changes until you contact them and then they try to cover up their mistakes.

Just terrible, awful customer service.

Can Not Get Through To Them On The Phone, Ever. If You Get Lucky, It's The Wrong Number And Now Another Transfer. Not Uncommon To Spend 1.5 Hrs Just Listening To Hold Music And Never Talking To Anyone, Ever.

The Worst Of Any Company Ever In The History Of North America.

Literally the worst insurance company to use. They say benefits are covered but they aren't. Then, make the client do all the leg work to sort out the billing issues that they should be taking care of. Worst customer service experience after being told incorrect information several times and being straight up hung up on. Do not use UHC.

I have no problem with my insurance coverage. My problem is when I have a question and have to talk to an agent. I was on hold for 13 minutes and again for 8 minutes and they have no answer when they finally come back. I think they just sit there and hope the customer hangs up!!!!! It is a hellish experience to have to call them.