Vonage Customer Service Complaints - page 3

This Company Is Absolutely Awful!!!! They Set Up Two Accounts And Double Dipped Out Of Our Bank Account For 8 Mo. Causing Numerous Overdraft Fees And Problems With Our Bank. Then It Took Forever To Get A Refund Of Even A Little Of Our Money And Then They Wanted To Charge Us 70.00 To Cancel Our Service. Then After They Said They Would Give Us The Promo Rate To Keep Us As Customers They Only Did It For 1 Month Then They Took 40.00 Every Month Screwing Up Our Accounts Again. When We Called To Complain They Said They Would Cancel With No Fee And Refund Our Money Plus Overdraft. Which They Did But Then That Same Day They Charged Us A 40.00 Cancelation Fee After They Said They Wouldn't. And Threw Our Account Into Havoc Again. I Am Contacting Every Agency I Can To Let Them Know What An Aful Company This Is.

I have been having problems with my Vonage service for three days. The person who is calling me hears much interference AND there is a 10 second delay in them receiving my replies and my getting theirs. I have called tech support several times, going through all of the voice activated questions, eventually becoming connected to a real person (last one today was Steve) only to be totally disconnected and hearing a loud "beep,beep, beep" like a busy signal that does not stop...and no one ever calls me back. My husband is ill and I NEED my phone service. How am I to get help?

My name is Maria De La Luz Mora I am too upset with this company. Never respect what thy say by telephone. Also, they charge more That they say at the beginning. So be careful never hire this service.

Tried for 2 months to cancel my acct. Keep getting charged and hung up in when I call!!

RIPOFF. Told me the bill would be 9.99 per month including taxes, the equipment was free and they valued me as a customer. All LIES. Vonage charged me almost 19.00 per month, double the amount I was quoted and charged me 15.00 for the equipment, then were rude and obnoxious when I called to dispute it. Total jerks.

I am an X-vonage customer. The only other companys I have gotten this mad at is Comcast and At&t.

I bought a vonage modem at Fry's Electronics in Webster, Texas. When I tried to get vonage service and use my vonage modem they would not allow it. I had and the modem they insisted on sending one. I can't return the 1st modem to Fry's and vonage won't allow me to use it.


American business, aren't they great.

I cancelled Vonage due to dropped calls , delays in conversation , poor service due to the fact they told me it would work great with satellite which is not true. I called and cancelled and after much discussion was lucky they agreed to waive the fee for cancelling. Since then I have been charged the $100 fee two times, had to pay to stop payment and have again received a bill. I am very frustrated and hope others do not fall for the low cost advertising. You get what you pay for. I am still trying to resolve this issue.
Be aware and research before you buy!!

I almost purchased a plan, but the salesman keep changing the "terms" of agreement. While I was reading the brochure, a nice lady walked up and mentioned that she was being double billed by both ATT and Vonage and she was unable to get them to stop. The salesman blamed her for the problem. That is when I decided not to get involved with this program. I am so glad that I did not sign up with them.

Vonage sales management has been run by a bunch of crooks. Watch out and never work for them or sign up for their services.

I am a former Vonage customer who spent the better part of an hour and a half getting through to a representative in the states. All I wanted was to have Vonage stop sending me mail solicitations on what has become a nearly weekly basis. Instead of assisting me with this simple request, I was shuttled between offices in East Asia and Latin America. The last person in one of the South American offices told me that there was nothing he could do and no "he could not transfer me." I had to either "talk to him or no one." I finally got a hold of someone in the New Jersey office who offered to help me remove my name from your database. If this sounds like an over reaction it is only because my past customer experience with you was so dismal. I had hoped to never contact or be contacted by Vonage again.

The only problem I've had with Vonage is their outsourcing to India. I cannot understand the dialect, which leaves a person very frustrated. C'mon Vonage take it to the USA

After all of these years with Vonage, your unprofessional customer service has broken the camels back and I am going to drop your service. In all the years with you I may average a call a year to customer service. Thus I do not appreciate any CSR trying to pin shortcomings as a fabricated problem that does not exist

The worst company ever!!!!! They charge to much... They are going to tell yew something else and charge yew something else.... M trying to Sign in online to pay my bill but i can't...

I have been trying to reach the marketing department of Vonage. I wrote to support and was sent an address but it didn't work. Tried twice.



Helen Dunn Frame

I signed up Vonage service to use while I am traveling to China. However, China telecom blocked Vonage service (Vonage tech support told me that their phone adapter is being blocked), although it is not their fault, but Vonage should let users know the possibility before sign up their service, and now I been charged for the early termination fee for a service that I am not able to use at all.

I've been waiting patiently to receive my promotional incentive prize for more than a month. I logged on to vonage webpage on 9/30/2012, began service on 10/2/2012, and still a customer. Tell me why I haven't received the "$50 Visa Card and two movie tickets" offered my "getbasictalk.com/buy 18", after mulltiple calls to customer service and emails to corporate board of directors.

Vonage is an SCAM COMPANY! They advertise UNLIMITED CALLS but in reality it comes with 3000 Minutes of talk time only!!! What a false ADVERTISEMENT!!!! Beware of Vonage - They will wreck your CREDIT for life!!!!

I find the customer service agents are quick to put down the phone in one's ear, if it sounds like they do not want to handle the problem. This happened to me twice with the last few days. The first time was after the agent argued that my Mac had to have an area to plug in the ethernet cord. Apparently he did not know that there were new computers that needed an adapter to use it. Also, is it me, or do I sense that these guys from Asian countries are intolerant of women who question them?

I have never had a frustration with Vonage

but now I am so frustrated.

I call the phone # customer service

then I get several minutes of trying to sigm me up for a trip to the Bahammas ...

call back and then get trying to sign me up for a card for walmart ...



COME ON - I called for business ...

after listening for several minutes, I was advise to hang up and call another vonage #



I will not put up with this ... if this continues, then I will switch carriers ...



Finally got someone who did his best to answer by question about international calls

Dan Amerson

I purchased a Vonage calling card. I read all of the information very carefully regarding the dial in number, etc. No where did it say that there would be long distance charges for the access line. So, every time I made a call, I used up minutes (dollars) on my Vonage card AND got charged long distance fees for the entire duration of the call. When I contacted Vonage and asked for a reference as to where it was stated that this would occur, the only response I got was there would be no refund. What a rip off.

If this company does not get tech support who speak better English and who know what they are doing, they will never get a good rating from me. I have spent over 3 hours trying to get help and one agent even hung up after he had me switching cables for a half hour. The instruction about how to get the number transferred is not clear and now I do not have a number at which I can be reached. I am so angry!!!!!

I have very good internet service and one day the service just stop. I called customer service and was on hold for a hour and the call was dropped I called back and the same thing happen. By the time i had a chance to talk to the i was irate and the lady i spoke to was terrible she was very rude and she refuse to tell me her name when i asked.

People please never use VONAGE, is the worse thing can happens to you. I close my account and they keep charge money to my credit card. I have to cancel my home number, close my credit card, many months of strugle trying to reverse the charge.
People who work there so ignorant, not professional, not body know what is doing and they lie to you. Never get VONAGE!!!
one of the worse nightmare of my life!!!

on the cell phone with tech. support over 2days and five hours. my phone is not working .i cannot make a call. when i receive on the cannot here me . try this than that my cell goes dead an no one follows up on the problem. cell. what happened to the service. it was excellent for 4 months. Help s.w.1-2-13 also 3hrs. on1-3-13.

Vonage customer care has the best of worst customer representatives i ever encountered. They are the most arrogant and stubborn people on earth, rather than trying to solve customer's problem they straight away say a big 'NO' when refund comes into the picture. They just know how to trap people and loot us. We were a loyal customer from last 3 years and suddenly there was some visa issue and we had to leave the country on urgent basis. At that time we called the customer care and asked to discontinue the service, then they convinced us that they will keep our account on hold for next 6 month and we don't have to pay anything. As he was just continuously requesting us we agreed to it. Somehow we missed to call them exactly after 6 months and our billing date is 19th, we called(7th month) them on 19th Dec itself and they denied to pay our money back. They charged us on the credit card for the service we didn't use of $24.99 + tax for past 2 months. As we are not using our credit card we never logged in the bank website to check the bill and there we were charged some $30 fine. They are so horrible and pathetic, when we requested them to credit back our money they told they can only transfer to the account and we have to use there service. They cannot revert back to the credit card. They just know how to trap the customer and take money from them. I will never recommend anyone to use Vonage service.. There are better VOIP service providers. Please don't use their service.