Washington Mutual Customer Service Complaints - page 2

The 800 number works, but the service provided is poor. They took $68 in overdraft fees, when their own web site was showing enough funds. The trick: posting all the transactions later, short values first. Wamu was broken, Chase will be soon...move your accounts to a Credit Union, were fees are low and they have local branches...no need for 800 national numbers.

We have our home financed with this bank. What a mistake? They have constantly shown us late and when I lost my job they were quick to try and foreclose. We put in for a modification and because Fedex was 1 day late getting they paperwork to them they sent me a letter saying they were not accepting the paperwork. I took my saved money to get another place to live and then found out they were going to try to use the paperwork that was sent but did not know if they could because of the deadline. They would call me in a matter of days. YEAH RIGHT! I called them 2 times a day for 60 days..NO ONE returned my calls, no one wrote me..Creditors called with threats and everytime they called they all had different amounts due. No one form the Bank calls..its always a creditor and when you call those numbers listed here all you get is a creditor.Now they are trying to foreclose again because I am behind on 2 payments because of them not replieing back to me to let me know something after trying hard to get in touch with them. Its their fault, they should make it right. I did not get a refund on my other money because she held that house for us for 30 days. Is there an actual Banker There? Or is my house financed thru creditors? Don't bank with them!

I have banked with WAMU for over 25 years. I have now come to realize my MISTAKE! I have been paying approximately $250 a month in overdraft charges for over two years now. I was forced to bank here because my husband banks with them. I just learned that having a savings account circumvents this problem. No bank manager, phone-line operator nor bank teller had ever mentioned this to me before despite the fact that they watched this happened to my account over and over, month after month... I wonder why they make money off people this way!!! It's a shame. But I am no longer going to bank with them. I found out i have 52 days to pay anything pending with them and that is EXACTLY what I am going to do. I hope they just close period because they sure don't know a thing about customer service or proper financial handling!

Absolutely the WORST bank in the world. So easy to understand why they were the first to fold. Utter infuriating incompetence. It's a matter only of time until someone goes postal on these idiots.

I hate this bank, the employees in store, are, for the most part, great. The 800 number is totally awful, no wonder they went under.

2/23/09: Phone tree worked great. Without a doubt, the WORST customer service ever. Guess they took their government loans and ran.

Direct number for mortgage refinancing = 866-888-5935, #2

2 years of making mortgage payments at local branch, have all original receipts. Bank shows us a constant 90 day late for the last 18 months. No one at the local branch or managment seems to care to help.

Phone tree is lousy.

Do NOT bank with this company.

this is...without a doubt..the worst bank ever.

I had the same problem with overdraft fees, except my problem was FAR worse. I was expecting a paycheck, which never came, and bought numerous things one day, including sandwiches, coffee, groceries, etc... I totalled $476 of overdraft fees and didn't know it. I spoke with WaMu, and after 3 hours of going to different branches, and speaking on the phone with them, they didn't help but give $200 back... I never had an overdraft before. This was an employer error. I am so irate right now with WaMu... They lost another customer.

wow, they hide this so much on their site, my god. its impossible to get there as i dont even think they say option 6!!

bad and getting worse. been hung up on twice in last week trying to find out the location of a check that they wouldn't accept for ATM deposit.

I contacted Wamu customer support about an overdraft charge for $35.00 on my account over a $0.99 transaction with Amazon. My account had a negative balance of $2.00. I was under the understanding that when I opened my account, I did NOT have overdraft protection. The representative pointed out that I did in fact have overdraft protection and because it wasn't a bank error, they are still holding me responsible for the $35.00 overdraft fee. I had the representative look at the history of my account to see if I ever had an overdraft fee. I hadn't had one in over a year. This bank offers no customer service whatsoever. The organization does not empower their employees with tools to assist customers for honest mistakes. I purchased a MP3 song from Amazon that now costs me $35.99! Thanks alot WAMU, you lost another customer.

Washington Mutual customer service is no help at all!!! I tried to reset my secure code on their website and it didn't recognize my card number or name or other personal information. I called and the customer service rep transfered me to Mastercard Assist. Why would mastercard (a different company) be able to access WAMU's website??? They couldn't help me because they have no access to WAMU's website. The Mastecard rep. talked to a rep. & supervisor at WAMU and no one would help her either. They just refered her back to Mastercard's website which redirects me to WAMU's website to set up my secure code???? WAMU stated they don't have website support???

I'm so glad I remembered reading about this site in the newspaper ages ago because I got lost in automated phone hell trying to reach a real live operator through WAMU's menu system. After 10-15 minutes of going through circles and never getting an option for an operator/customer service rep/etc., I gave up, booted up my laptop and found my way here via Google. I did file a formal complaint with a supervisor before hanging up, but I'm sure it won't do any good.

Thank you, thank you, thank you to the people who created this site and keep it updated.

We are another bank that tried to get a Verification of Deposit done for one of our customers and the VOD was sent back with a new address in Texas. So I call the 800 number and asked the person whom could hardly speak English if I had called another country, He said YES. But I did not ask him what country, because he was kind and only doing his job. Of course that was only after I dialed all the other numbers that it said to on this site to get to a real person. He didn't really help me, so I called a local branch and they had me fax it to them so they could fax it somewhere else to try to expedite the VOD for us....

Thanks a million!!! I tried and it really worked! I was so frustrated, after being on the phone for more than 30 minutes and talking to the automated service, we even became good friends!it is ridiculously how difficult it is to talk to a live person when you call Washington Mutual, I think its easier to talk to George W Bush than with them people!!

Such an embarrassing several moments.. No one let us know that our ATM card had been frozen after we made a purchase in Mexico using the card.. After scrambling like a lunactic to make sure the funds in all THREE of our WAMU accounts were safe I was finally connected to Fraud protection who tersely told me that it was policy to freeze ATM cards when the owner was a CA resident and made purchases in a foreign country.. thanks for letting me know WAMU. thanks for letting the six people in line at the grocery store who had to wait while my groceries were taken out of my cart when I was told that my card was invalid!! Yes.. it's a lovely protection and I appreciate the efforts.. but please let your customers know to call you before leaving the country.. Mary Lou Kate Robles and Michael A. RObles. Carlsbad CA