Wegmans Positive Customer Service Ratings - page 2

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User Reviews, Ratings and Comments

Wegmans customer service is ranked #102 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 58.22 out of a possible 200 based upon 184 ratings. This score rates Wegmans customer service and customer support as Disappointing.

NEGATIVE Comments

156 Negative Comments out of 184 Total Comments is 84.78%.

POSITIVE Comments

28 Positive Comments out of 184 Total Comments is 15.22%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Wegmans

    Customer Service Scoreboard

    • 58.22 Overall Rating
      (out of 200 possible)
    • 156 negative comments (84.78%)
    • 28 positive comments (15.22%)
    • 2 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 4.3 Issue Resolution
    • 3.9 Reachability
    • 4.6 Cancellation
    • 4.3 Friendliness
    • 4.4 Product Knowledge

Add your review! Return to the main Wegmans customer service scoreboard page

Viewing positive Wegmans customer service ratings 26 - 28 out of 28
« Previous
22
Aug

Posted by Anonymous


8/22/15 11:05AM

I went to the Wegmans on Transit Road in Williamsville, NY today to order a cake from the bakery. It was the first time I ordered a cake. Kiersten was absolutely fabulous and wonderful. She helped me get exactly what I was looking for for my moms 65th birthday and with a smile. She answered my questions with patience and was just amazing.

Chandra Clark

21
Jul

Posted by GreatMysterio


7/21/15 7:52AM

Wegmans customer service is quite good. Purchased a Wegmans frozen lasagna we had enjoyed before, and this one turned out waaaaaay too spicy. Quality control issue, I guess. Anyway, sent them and email and got an apology in the mail and a $10 coupon! They got my positive vote and I will continue shopping there.

26
Nov

Posted by Bill


11/26/14 10:50AM

WEGMANS is wonderful. My entire family shops there and loves it. They have everything! Their own brands are top quality and all of their prices are reasonable. Most of all, the customer service is out of this world. I am not just saying this either, I really mean it!

Awards

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Contact Information
Customer Service
800-934-6267

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Reviews & Ratings

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Company News
Snake in cart surprises Wegmans shopper in New York
“We walked the cart outside,” she said via Facebook Messenger, and “I sent my daughter in to tell someone at customer service.” Then Walitsky spotted two Helping Hands workers and “flagged them over.” “I said, 'What do you think we should do with this?
Wegmans Food Markets offers new service for visually impaired customers
Above all, though, Marr said she appreciates the customer service the most. "The agents are just fantastic -- they are very well trained -- they give us information about the environment and that's the key to things," Marr said. The app can be accessed ...
Wegmans is recalling hummus
The 8-ounce containers have a UPC code of 77890-26213 and a lot code of 8118262. The 32-ounce containers have a UPC code of 77890-26221 and a lot code of 8118262. Shoppers can return the hummus to Wegmans customer service desks for refunds.