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Wells Fargo

Customer Service Ratings and Comments

Wells Fargo is ranked #204 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.34 out of a possible 200. This score rates Wells Fargo customer service and customer support as Terrible.

NEGATIVE Comments

100 Negative Comments out of 107 Total Comments is 93.46%.

POSITIVE Comments

7 Positive Comments out of 107 Total Comments is 6.54%.

Issue Resolution

Reachability

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Product Knowledge

Terrible Overall Customer Service Rating
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  • They won't be around for long. They are not BBB accredited and wait til everyone finds out how much they have to pay out in lawsuits because of bad (illegal) customer service. Word like this spreads like wildfire.

    Sorry, but a company that doesn't realize that the customer is always right is already on its way down.

    honesty101 8/31/10 8:21PM

  • I came into wells Fargo today with my grandma to deposit her check. The lady I spoke to Mariya Babich was an employee from hell. She gave my grandmother the biggest attitude and made some awful comments to my grandma. She raised her voice and in a shrill tone told her to "freakin wait" I could not believe my ears!!!! To my grandma!!! An 82 year old woman. I have been a wells Fargo customer since 1991 and am most surely ending my accounts with them after this ordeal. People like Mariya Babich should not work in customer service...she was an absolute nightmare of an employee. Please Wells Fargo do something about this wreck of a woman.

    Anonymous 8/30/10 9:54PM

  • Wells Fargo Financial
    I called the above referenced Wells fargo dept because I did not receive my statement and the gentleman told me I should speak with my Post Office because they mailed the statement, and so I asked for the complaint dept which he tranferred me to a supervisor who sided with the first gentleman. They have no complaint dept that polices themself only another worker who gives you the same spill. This is wrong and when I asked for someone else then I was told that I could send in a written complaint that goes straight to her, what a crock, that is bad business from the word go. They did not care if I had a complaint or not, when I finsih paying them I will not use Wells Fargo again.

    Anonymous 8/30/10 3:30PM

  • The worst bank in the world! After 16 years of banking with them, I finally did it! I closed all my account with WF due to their rude and manipulative behavior towards their customers. They raised my interest rate, even though I never was late and stated, "its due to your overall credit history." It went from 11.25% to 29.99%. Absolutley rediculous! They left me no choice but to file for bankruptcy, because of age of my revovling credit line (10 years) it couldnt be fixed. Thats bs!

    bankrupt in LBC 8/26/10 1:32PM

  • Wells Fargo deceived me into getting a line of credit. They recruited me at one of their branches by offering me a NO FEE line of credit. The only fee according to them was the interest on any balance. I am curently refinancing my loan and tried to close my line of credit with them. Wells Fargo is charging me over $600.00 in fees (including a $500.00 termination fee) to close the account. Way to go Wells Fargo! Is it any wonder that a US District Judge just slapped you with a 234 million fine for deceptive and fraudulant business ethics? By the way, I was a good standing customer of theirs since 1993. Needless to say, after this incident and their horrendous customer service skills I am switching banks.

    Anonymous 8/13/10 5:04PM

  • How ridiculous is this? We've had our Wells Fargo loan for 10+ years - on time auto draft every month, additional principle every month. We want to pay off the loan early and THEY REQUIRE A CASHIER'S CHECK OR WIRE TRANSFER for the final payment. No getting around it. I can make an additional principle payment - which I did, which reduces the amount due ($500.00) to less than the monthly payment amount ($1,000.00) and I was told they will still send me a payoff statement REQUIRING a CC or WT for any amount outstanding. Explain why please? They won't release any lien they have until they know they have good funds so there is ZERO risk to them but they are forcing customers to pay for either a CC or WT. What a racket!!! This is the most blatant consumer ripoff I've seen in a long time!

    HappyB4NotNow 8/12/10 1:51PM

  • I am very disappointed with the service of Wells Fargo Financial. They are definitely not working to help families. We are trying to modify our loan and WF is following text book negative practices that have been written about over the internet. They lose papers, faxes, need more information, bully over the phone, anything they can do to make the process miserable. They don't see us as families, but only numbers that should be able to live as they tell us!!! I have completely hated our experience with WF. I wish somebody that could actually do something, make a decision, and not lose papers, give me a number or name of someone that might actually be competent!

    completely frustrated with Wells 8/12/10 12:35PM

  • Wells Fargo has incompetent employees. I truly believe they do not train their employees and they lie to you. It has been horrible.I regret ever beginning my accounts with WFB!! I will move them as soon as my monies are freed up, as they have me hostage presently. Early on a Saturday I deposited 2 checks one was a WFB check and another was a payroll account. On attempting to receive cash I discovered I could not, and my savings was empty and was in serious negative balance. I waited until the branch opened and discovered finally through a supervisor 2 mortgage payments had gone out to the same bank 24 hours apart. I asked for an audit as this was a mistake and to stop payment on the second mortgage online payment. I was told it would take one business day to complete this funding in my account, from Saturday to Tuesday as the ATM deposit would not register and only if I had deposited cash at the counter. I was told to immediately contact my mortgage bank to alert them and I did so immediately. Well, it is now 5 days later and finally my account is credit, but, I am in serious overdraft fees, I was on hold for 55 minutes with Bill Pay and spoke with 4 people for over 65 on Bill Pay 24/7 this week and was told "there is nothing we can do as they did not tell you correctly, sorry." This is only the beginning. When I opened the accounts they were set up wrong, no savings account ever existed, the checks never arrived, returning the same branch I was told the individual made errors and he is no longer with WFB. Then my card was lost and the card they sent had the wrong pin, not once but TWICE! Finally, every single time I get a different answer no ones seems to know anything, and it is always sorry. Last week the branch manager did not post a deposit in my account and when I called the answer was, "I don't know whose account that went to, oh I see it did not go into your account." I asked when it would happen, "I will do it now." Right like that is going to happen. Wells Fargo has incompetent employees who lie to you. Their TV ads disgust me, they are frauds and do not live up to their vision statement and business standards and code of ethics! I am done with them and I am so sorry I left my wonderful Credit Union for them, I am going back!

    Nevering going back 8/12/10 7:07AM

  • I have unfortunately had a loan with Wells Fargo for 4 years and they have absolutely no customer service skills what so ever!!!!!! My pyment is due on the 17th of each month and on the 18th they are calling 15 times a day harassing you for they pyment with threats of taking the car one rep stated and I quote"if you cant pay on time you dont need a car and I am forwarding you to my Supervisor to explain" regarding 1 day late!!!!! They also call you on Weekends as early as 7am which I thought was against the law. I am currently taking the advice of an Attorney and going forward each phone call with Wells Fargo will be recorded until I have proven a pattern of harrassment and then at that time I will be taking the steps to sue them for harrassment which is against the law. I have never in my life had to do business with such a disgusting organization and It saddens me to see there tv commericals pretending to be "pro-family" and "having your back" that is a far fetched statement and is completely false. I beg anyone out there searching for an Auto loan please dont make the mistake of taking your loan through Wells Fargo it will be the worst 3-5 years of your life!!!!!

    Yolie 8/11/10 9:19AM

  • This is the worst company to even attempt to provide customer service. They are argumentative and immediately assume you have no intentions to pay on your account if you are 5 days late. The arrogance and unprofessionalism of their CSR's is unbelievable. I am a CSR supervisor and I would never, I repeat, NEVER allow my reps to act in such a disgusting manner. They would be fired on the spot!! And get this, they do not note the account so whoever you speak to on Monday has no clue what was discussed the day before. Constant calling everyday (INCLUDING SUNDAY) at 8a.m.
    Any opportunity to finance with WFB - RUN!!!!

    A.Bell 8/10/10 4:45PM

  • When my 70 year old aunt began receiving letters of foreclosure from WF's foreclosure attorney, Sirote & Permutt, we contacted the bank and the attorney to inform them that they were sending notices to the wrong address. They investigated, agreed and said they were correcting the problem and assured us that my aunt would not be getting additional notices. Last week, a person was sent to my aunt's address to inform her that she was in foreclosure and must leave her home. My 70 year old aunt, with mid stages of Alzheimer’s, did exactly as she was told. She was an absolute wreck before I could assure her that it was a mistake. The bank informed me that it was the attorneys fault and I should address the matter with them. (The bank's foreclosure attorney.) The bank did call the attorney and they assured me this would not happen again. Sound familiar? I requested and was denied a letter of assurance that this was resolved and was denied a meeting with Wells Fargo management.

    Rick 8/10/10 3:24PM

  • We filed bankruptcy last year but wanted to keep our home so emptied out my husband's 401K to come up with the amount WF asked for to reassign the loan. Not only was the loan not reassigned a year later, but I made a payment and a half last month. The applied it towards one payment and took $300 and applied towards a "1200 dollar" amount we owe towards "Other fees." The WF representative could not tell us what the "other fees" were for nor have we ever received a notice about these "Other fees." We contacted out bankruptcy lawyer who has never gotten back to us, probably because she had problems during the bankruptcy with any communication with them. She was shocked at how little information the WF representatives on the phone had access to. So basically Wells Fargo ripped us off for $300.

    pfinkum 8/9/10 7:09PM

  • I've been with WellsFargo since Fall of 2000. I was a college student at the time and they were on campus doing promotions. Of course, when you're inquiring of their services, they will be overly nice to you and TRY and answer all your questions. Perhaps even overselling their, but they are SELLING you a service. I was sucked in and now I want out! I've dealt w/way too many overdraft fees, and some were NOT my fault. I also had a car loan with them...NEVER again. They're nice to you, but once you are looped in and you are at THEIR mercy, they no longer are as nice! I can't wait to go elsewhere...

    shanni 8/4/10 4:11PM

  • Wells fargo sent me a home equity line of credit ad and after spending the time and working with them on the phone there rep tells me no, because I have too much going out and not enough coming in. I am disabled and the only bills I have would be paid off when I got the equity line.(that's how they set it up) I owe 40 thousand and my home is worth 300-350 thousand and I have never in twenty years been late with a payment. I guess being disabled is not what wells fargo looks for in a customer. they stink!

    Anonymous 8/3/10 8:13AM

  • as an ex-employee and ex-customer, wells fargo's treatment is like RAPE

    eff wells fargo 7/31/10 8:31PM

  • The people at Wells Fargo are rude, mean, liars who will do whatever it takes to get money from you. They have absolutely no compassion for anyone. My husband became totaly disabled shortly after we bought our car. It cut our income in half. I called and told them our situation and they said "no problem". They would refinance to a lower monthly payment and lower interest rate. We filled out all the information, sent it in and we were denied because of bad credit and not enough income. Then we started getting harrassing calls saying that our payments were late and that our payments were increased to over $200.00 more per month. Then we started to get reposession threats because we were so far behind in our payments. Not only were we NOT behind in payments but I had NEVER been late. Come to find out Wells Fargo had put insurance on the car and were taking $200.00 a month out of my payment to pay for the insurance. I already had my own insurance so I didn't need theirs. When I called to tell them I had insurance, I was told if I didn't come up with the money I owed them that they would start the process to reposess my car. I told them I didn't owe them any money and that they needed to get their records straight and put the money that they took back onto my account. I sent them the paperwork for proof of insurance. Still the phone calls. They said they never recieved any paperwork. I sent it again. And again. Then I had my insurance agent send it to them. Again they said they never recieved it. So he sent it again. Still they said they didn't recieve it. Finally after many discouraging phone calls another lady from another insurance company found the problem but it still took another 2 months to fix it. This bunch of BS took over a year to straighten out. During this year we had to hide the car,we were stressed out beyond belief,and were told that we were bad people because we didn't pay our bills. Over half of my payment goes for interest. They have called up to 37 times in a day using different phone numbers. They badgered our daughter, we endured endless hours of phone calls,(evenings, weekends, and holidays including Christmas eve), rude customer service, rude supervisors, constant threats of reposession and even being told that our car would be considered stolen and that they would report it as stolen and then prosicute us. All of this because of a mistake THEY made. I am now out of work so we live on even less and they still call at least 20 times a day. They want me to promise to pay them money I don't have and to do it when they say. I only owe my payment for this month plus a little over $100.00 more. Please DO NOT do business with these people. Somehow they will try to reposess what you have bought or you will end up paying for fees you never heard of. Tell everyone you know about them. And if they tell you that they will waive the check by phone fee it is a lie. It will show up on your monthly statement. I have never dealt with such a horrible group of people in my life.I can't wait to be done with them. For those of you who work for Wells Fargo you ought to be ashamed of yourself.

    phoebeqfarkel 7/28/10 3:19PM

  • I was recently contacted by Wells Fargo regarding an auto loan. I explained to the woman about the unemployment benefit extension that was just passed and that I had not had a check in over 6 weeks but would be getting money retroactive within the next week or two. I was then sent to a supervisor who informed that since I had no income then I did not DESERVE to have a car and she would send someone right out to pick it up! They need to teach these people a little sensitivity, since so many people are having hard times right now.

    sam 7/22/10 11:06AM

  • My car is financed through wells fargao financial I spoke with three people who claimed to be supervisor to resolve my issue in which they were not. However when the supervisor got on the phone she was rude crude and socially unexceptable just like the others with constant lies Wow Ms.Mara.

    Concerned Citizen 7/16/10 12:11PM

  • I HATE WELLS FARGO, is a really bad bank... they kicked you when you are down... if you have money, all doors open for you; but if you are late with a payment, they charge you a late fee and alledge that can not take it off as a courtesy becasue it wasn't their fault.... of course it wasn't, but as a long time customer and also having your mortgage with them they should extend the courtesy and even more if it's the first time it happens... I HATE THIS BANK!

    icastillo 7/16/10 7:07AM

  • I have been an excellent paying customer of Wells Fargo for several years. I accidentally allowed my home insurance to lapse for 2 days before I reinstated it. One month after the fact, Wells Fargo charged me $12.28 for the lapsed insurance which was way after the fact. Why? Before they even knew my insurance was lapsed, it was reinstated. This doesn't make sense. I called them and they were very unwilling to even consider refunding the $12.28 cent. I find them deeply lacking in any kind of good customer service, especially for a long time good customer. I'll never do business again with this company.

    rdot99 7/6/10 10:13AM

  • I have had Wells Fargo as my mortgage company since 2005, we've always made payments on time. Last year my husband lost a good paying job to finally finding another job but making 50% less. I have been given the run around from Wells Fargo. All we've asked was to give us a mortgage we can work with. We have submitted paperwork at least a dozen times and been approved for a modification that I have not seen and now they said they want our missing payments or are going to foreclose?? I've talked to so many customer service people and each one has a different answer. When I asked why I did not get a lower rate when our account was in good standing the customer service rep said because we did'nt ask??? Bad Service!!

    khun172 7/5/10 1:12PM

  • Wells Fargo has resorted to numerous changes in their banking policies in an effort to make money.

    1) Transactions are processed from largest to smallest each night. Not in the order they went through the POS terminals or any other timestamp. Why? Well if you overdraw on one, they can charge you $35 EACH for all of the smaller ones. Be careful.

    2) Electronic notifications - While Wells Fargo publishes all of the elements of a real electronic age bank, their notification system is slow. I had e-notices setup and money if 3 different accounts. One transaction came in on Monday which put me overdrawn...I had money in other accounts to cover but did not realize I needed to transfer it until the NOTICE came via email Wednesday at 4:50pm. OUCH! They gladly processed 10 transactions across the following 2 days and charged me $35 each.

    Bottom line - These practices are crooked and all to Wells Fargo's advantage. Spread simple things like this across their user base, it is a lot of money. Pure Profit!

    Customer Service people will all tell you "It is in your Service Agreement"....which BTW changes about once a month. Rest assured those changes are NOT to your advantage!

    I moved all of my business to Chase after 15 years with Wells. They have been awesome. Real-time alerts. Run your debit card and the transaction hits your phone in ~ 1 minute.

    Customers beware of WELLS FARGO.

    No More Wells Fargo Tricks 7/2/10 1:31PM

  • I called today to just activate a credit card.... but the phone number given on the card led me to a answering operator... that did not give me any choices to activate my card... when a service operator assisted me she was distrustful of me and thought i was stealing my own mothers credit card when i had my mom answer all questions she asked... my mother who is orientals came upon a question she did not understand and so i asked the operator if i could translate... she did not accept and left me wasting my time... you banks are a threat to society and should be erased from earth because all you do is leave people in debt and try to take money from others. The banking jobs all just want money and want to steal money, they care not for others....

    Anonymous 7/2/10 9:13AM

  • The customer service sucks and they cant do anything to make things happen one an exceptional basis. I had requested to set my express send account and its been 5 business days and they dont even have an answer whats going on... which world am i in where processing one small request takes more than 5 days...it should happen as early as a few minutes. i wwas being generous in giving them a 5 days buffer.. in general they suck. i have a PMA account and i am planning to cancel it because along with the fact that the interest sucks, the service sucks too...

    Anonymous 7/1/10 11:49AM

  • With the new banking regulations, Wells Fargo is desperately trying to find ways to make money. As a result, they badger my college age children to open new and different types of accounts, take out credit cards, etc. It makes them furious because they can't walk into the bank to make a deposit or a withdraw without being pummeled by employees desperate to meet their monthly quotas for selling new products.

    Is it any wonder that people in this country are in debt up to their eyeballs when lending institutions operate in this manner?

    Deb 6/30/10 12:38PM

  • I have been treated with complete disrespect by Wells Fargo employees. I have been mocked and laughed at on the telephone, and from Branch managers to telephone tellers, they have lied and misled me about fees and other issues. The arrogance and dishonesty of this organization is shocking!

    Anonymous 6/23/10 4:58PM

  • I recently went to Wells Fargo Financial to complete some final paperwork for a loan. I was under the impression it was going to be a fairly quick process. I went to the Alhambra, CA location and there were 5 workers there, no other customers, and I was still made to wait. Because I had someone waiting, I asked how long the process would take, the woman I asked, Mariya Babich, gave me total attitude. I realized then and there I did not need a loan with such an unpleasant group of people.

    nmc 6/23/10 4:50PM

  • I have been a long time Wells Fargo customer and have always thought they provided me with all the information I needed until recently. I purchased two cashiers checks for my girlfriend so that she could begin getting our new lives together in Nevada. The cashiers checks became lost or stolen,I placed a stop payment on them and was told that there would be no issues and the money would be placed back into our account within 24 hours. Okay sounds terrific, the following day I went to use my ATM card and it declined, I immediately called customer service and they said the account was temporarily blocked until Monday. That was Saturday. On Monday I went into my local branch and decided that I was just going to do a wire transfer to her so there would definately not be an issue anymore. I set up the wire transfer and the banker never led me to believe anything was wrong. The following day my girlfriend called to let me know that there was no wire transfer even pending, which meant it never was taken out. I went back to the bank and spoke with the banker who later told me my account was frozen for a period of 72 hours. 72 hours later, still no access, back to the bank. I spoke with the branch manager who claimed that my account was frozen but would be opened up at any time. I never recieved any notice in writing as to what was going on, I never even recieved a curtosy call to explain the situation. It is now 94 days later and my account is still frozen, I have contacted the corporate office everyday for the past 94 days, all providing me with no documentation, no answers and no bank activity information. Wells Fargo is the worst company I have ever dealt with.

    LeonardoG 6/16/10 2:25PM

  • I was solicited to refi my original Wachovia loan. I was quoted a "teaser" rate of 4.85 that quickly became 5.65 due to my debt to income ratio. I raised a concern that my husband had recently been re-employed after a long lay off. The agent was sure that WellsFargo had the right package for me. After much faxing of documents, and a $400 fee for paperwork and home appraisal,the agent stated that I could borrow up to 80% of our home's value. I declined. Our credit scores were good - our home appraised at higher than expected - seemed like clear sailing. I received a letter from WellsFargo denying my loan. I called the agent who admitted he knew a few days before - never bothered to call. When asked what happened, he cited debt to income ratio and the fact that my husband had not been employed in his new position long enough! He was made aware of these two issues on the very first phone call that he made to me!!! Now I'm out the $400. How ironic that he just increased my debt ratio while trying to sell me a loan. I have three accounts, an equity line, and two loan packages through this company - all that business will be going elsewhere now!

    Anonymous 6/14/10 11:04AM

  • Wells Fargo customer service is unbelievably bad! If they charge any fees on your accounts due to their own mistakes, and you don't find out within 2 months, they will tell you "sorry, you should have read the fine print" and they will keep your money. This just happened to us after they mistakenly transferred $100,000 from the wrong account, resulting in overdraft protection to kick in from other accounts, and even *credit cards*. You can only imagine what a nightmare it was to clean that up, and by the time we discovered that all fees involved had not been refunded, they pulled the "sorry, 2 months have passed" crap on us and refused to refund the fees!!!

    PLEASE, PLEASE, PLEASE BOYCOTT WELLS FARGO!!

    kbeckett 6/3/10 12:47PM

  • Wells Fargo Home Loan Lost Litigation is a SCAM! I have tried since Jan 2009 to work with Wells Fargo. My husband is disabled so we are stuggling with a multitude of doctor bills and then we had to put a furnace in our home at which time I called to get a one month extension. I was told no. I have jumped thought WF hoops sent a truck load of docementaion, been hung up on, re-sent, told that I needed to be more responsable, paid late fee's, fee's for someone driving by my home to look at it etc.... Now June 2010 my credit is ruined, my credit cards intrest has gone up and credit amount has gone down even though I have NEVER been late on their payments. Until We put in a FURNANCE in the middle of Jan. We had never been late on our payment, we had good credit and now because of Wells Fargo we are finicial ruined. Now it is June 2010 and I was just told we were denied for the lost litigation program, Pamela from WF went on to tell me that "if I bought a home I should be able to pay for anything that needed to be fixed in it" All the while my disabled husband is walking around with a stint in his arm where he is taking high doses of steriods straight into his veins! The thing is..... I NEVER asked to go through the lost litigation SCAM! All I asked for was a one month extension on our loan, that is ALL I needed to keep my credit in good standing! Now with only $250 left a month after all our bills are paid, I was told that we could catch up a $800 dollar payment! NO WONDER THEY NEEDED A BAIL OUT, they don't know how to add and subtract! Then to just add to our misery..... My husband's MS has become more aggressive, my house is behind, I have $250 left to catch up my payment and now were there was a mistake made on our taxes in 2008 we owe the government $1,567 due by June 23rd! Oh, Pamela from Wells Fargo told me, " I would just have to deal with it"! If my credit wasn't ruined, and I could, I would refinance with anyone, even a loan shark would be better than Wells Fargo!

    Shafted 6/3/10 3:15AM

  • Wells Fargo charged fees on my account erroneously for 6 months. When I talked to the assistant manager at WFB in Willow Pass, COncord, CA, she told me :"to bad you didn't check your statement every month." When threatened of being reported to state consumer affairs and legal action, she changed her mind and wiilling to try to fix it in a week. The worst customer service experience.

    msp9635 5/29/10 5:16PM

  • Wells Fargo "Inherited" my account from Wachovia. I do not fault Wells Fargo for the events leading to my current debt; however, I want Wells Fargo to know the specifics as to why my car was repossessed.

    I financed my car through WFS Financial, which sold out to Wachovia. In the nearly 6 years I owned that car I was NEVER late on a payment--ever.
    In November, 2009, my car was found parked-- with license tabs expired by less than one month-- by the Yakima Police Dept. Consequently, my car was impounded. When I was finally able to contact the impound location I was told that the car was being released to the lender, and that I could not get my car out of impound.
    Wells Fargo received December's payment after they got my car out of impound. They promptly cashed the check.
    I am now receiving daily collection calls from Wells Fargo, claiming I owe an additional thousand dollars. I realize that on paper my car is listed as repossessed. It was repossessed when my payments were current. My account was always current.
    As far as I am concerned, Wells Fargo stole my car. I know they won't justify that, but can they at least cease the collection calls?
    Ctaylorbass@hotmail.com

    Anonymous 5/25/10 3:28PM

  • The document 'specialist' that we've been dealing with has been not only rude but seems to be punishing us for complaining about her lack of customer service ability. I have an outstanding credit rating and Wells owns my current mortgage and yet she has gone out of her way to delay the processing of our loan. I've had to send several pieces of documentation three and sometimes four times before she apparently gets it. She simply does not answer her phone and rarely, if ever, returns a call. This has been by far the worst experience I've had in trying to secure a mortgage.

    Anonymous 5/25/10 7:45AM

  • I closed my accounts with wells Fargo. I hope more and more people will do the same. This is the only way to let them know how terrible they are

    Just a guy 5/24/10 3:11PM

  • OVER DRAFT FEES?? Really I put the money in my account the same day they took the overdraft fees it shows that had the money... 350 in over draft fees and guess what that is what my account is now over drawn I had just enough money to cover my funds needed. Where does this money go? Didn't they get enough from the goverment on bail out money? and still are taking the american people so now they get money from us in two ways. The banks take our money and get money given to them from our goverment and where is our help right now in this recession banks. Thank you Wells Fargo you have now lost my buisness

    Tpain 5/19/10 1:15PM

  • I hate Wells Fargo this is the worst bank EVER! When I had money and there was always over 1000 in my checking at a time now that I am down to the cent they love to take and make money off of me! I had 350 in over draft fees the money went in my accoutn the same day they took the overdraft fees and would only give me a credit of 120 Where does that money go for Big Bonuses to who?? I am so tired of these banks taking our money and advantage of the american people. We as americans are stuggling right, and they are still making money off of people who don't have it. The goverment bails our the banks who Bails us out when we stuggle. What is our County coming to?? Wells Fargo i hope that one day with your BAD business practice you to will go down with the recession.

    Welll hater!! 5/19/10 1:03PM

  • We fell behind on our payments, submitted the info for help. We were told the info was not received. Next we had to file bankruptcy meanwhile submitting all the info again by fax for help, only to be told we would have to call weekly. Our lawyer, who could not believe how hard it was to get any answers either, finally received an amount we would have to pay to reinstate our loan, and we paid this amount. Now we are being charge 900+ dollars for "additional fees" but the person we talked to was unable to ascertain exactly what the fees were for. I see complaints all over the internet. It's time to fix this!

    pabelgu 5/17/10 8:09PM

  • Horrific! Horrendous! Absolutely the worst customer service of any mortgage company, and I have had a total of 7 different companies in the last 20 years. They are on the verge of criminal neglect as far as I am concerned. They have sent packages to wrong address, given misinformation and pawned me off to other reps. The lost draft process to get your insurance claim check processed it by all Contractors that I have spoken with, the very bottom of the bottom worst!

    flyintheointment 5/17/10 7:22PM

  • WELLS FARGO/ASC KEPT MY INSURANCE MONEY THAT WAS SENT BY MY PRIVATE INSURANCE COMPANY TO FIX SOME DAMAGE FROM A FLOOD. WELLS FARGO APPLIED MY INSURANCE CHECK TO MY MORTGAGE AND NOW IM STUCK WITHOUT A KITCHEN, BATHROOM AND MY DAUGHTER AND BABY ARE STUCK WITHOUT THEIR BEDROOM! NO ONE EVER AUTHORIZED THEM TO TAKE MY REPAIR MONEY. WHAT KIND OF COMPANY IS THIS!????

    ANGRY IN FLORIDA 5/14/10 6:52AM

  • My husband & I applied for a loan modification back in January 2010 because we had over 30% income decrease and prior to being late on our mortgage we seek for assistance. So far they have been less than helpful. They keep requesting information and I keep providing it. Every time I call in to confirm they receive the information I get a different rep that say different things. Then I’m being told that the file is closed due to missing information (information that has already been confirmed that was received). So far I’ve faxed the package to them six times and is May 2010. I have requested to speak with a manager or the person reviewing the file on several occasions but I’m being told that they are not allowed to transfer to managers, provide names, phone numbers or extensions. I have a log of all the reps I have talked to totaling sixty. Wellsfargo does not care about their clients and it has very poor customer service lacking of knowledge

    Deysi 5/13/2010

    HKPR 5/13/10 9:51PM

  • We put our refinancing papers in January. It is now May and still no response. They first were waiting for divorce papers neither of us ever married, then they pulled the wrong appraisal, we had to fax our W2s 3 seperate times. Plus when you call no one can answer your questions. I was given a specific person to call I left a message her assistant called me back saying sorry you were given the wrong name. So now its May and my appraisal will expire May 7, 2010 if we do not have an answer by then we will have to start the process over dishing out the same money again. This time it will not be with Wells Fargo. I would not recomment this company to my worse enemy. Also, if ever asked to leave a message with someone please expect a week or two before you get a response.

    tanya 5/5/10 2:14PM

  • I was called Wells Fargo in December '09 because I took a 33.8% paycut for the month and then back to 15% paycut. I contacted Wells Fargo prior to being late to explain my situation..........they were less then helpful, I can't tell you how many time I was on hold for 20-25 minutes to talk to the collections department, they passed me on to loan mitigation, then on to customer service etc. This is ridiculous. I took money from my 401k to pay the payment due and oweing then got laid off from my 20+ year employeer. Wells Fargo will not work with me unless I am behind....not sure I want them calling me 3 times a week again to see when I will be making my payment. Customer Service is poor, every department I spoke with needs new rules and regulations if they want to keep their mortgage customers paying and not walking away!

    Tierra 5/2/10 7:58PM

  • Opened a new account under their program when you have been placed in check systems, (bank paid debit I did not authorize so would not pay) they processed an auto payment via wachovia for my car loan, I told them that the funds were late and would not be there on the date specified, we needed to change this, not only did they process the payment anyway they have slammed me with 700 dollars in check fees for a payment that I revoked. Told me cause I was on this second chance program to bad we will not consider returning your check fees. They also called me a liar stating that I did not call and advise them not to process payment and it is up to me to prove it. Get out of Wells Fargo thought they were a good bank, they are worse than US bank.

    dangsimon 4/30/10 9:37AM

  • Worst Customer Service ever. Even for their premier account, nobody has any idea of what is going on. They ordered expedited shipping on checks without my approval and charged me. Everything needs to be done at the branch. They can practcally do nothing online or over the phone. Nobody has any idea of setting up ACH deposits which is a simple thing at other banks. Overall, my experience has been terrible. I am thnking of closing my acct and going elsewhere.

    hs 4/28/10 9:59AM

  • 3 hrs a crap from Wells Fargo! Called the first time and the lady said "yes" this can happen and we can do this and that. 1.5 hrs later it didn't work and when the second call was made they shuffled us around from department to department only to tell us what we asked for did not exist and who was the person we talked to. "Um, aren't they in your notes when you talk to customers" "No, we do not take notes of customer service and leave it on your account" ...So basically what you are telling me is that ANYONE who works customer service for Wells Fargo can BS to their customers over the phone and promise anything just to get that customer off the phone without worrying about getting in trouble for setting false expectations because there's no way to track what was said in the conversation and that there was any conversation to begin with??? 3 phone calls in 3 hours and EVERY SINGLE person gave us an inconsistent message with policy and procedure.

    whowhos 4/28/10 9:09AM

  • Wells Fargo is some straight up TRASH!!!!! I am honestly thinking about contacting the media concerning how they handle their customers. I was in a car accident and my insurance company sent them a check which was over-paid $6,000 or so. I waited and waited on the check to be applied to the account and in the meantime was receiving harrasing phone calls from their company stating that my account was past due. It has now been 11 days since this freaking company has received my check from the insurance company and they are just letting the f****** check sit in the remittance department. To me, this is a scam of some sort. Not to mention when I call the customer service department the F***ers are RUDE! I am really considering getting a group of people together to sign a petition on the company!!!!

    M.A.H. 4/26/10 7:52AM

  • Horrible Customer Service!

    After my Car loan from Wachovia was transferred to WF I no longer have E-services capabilities because I own a MAC.

    Customer Service, front line and supervisor had no solutions or suggestions when it might be resolved. So, now I have to mail a check or call customer service and pay $10 to make a payment over the phone. Good Grief!

    Specifically, I'm unable to make payments online. The website informed me that Safari is not compatible. Yes, that is infact is the case. I preceeded to use thier work around trying both Internet Explorer & FireFox. I tried both on multiple computers(macs) and I have the same issue they suggest was a problem with Safari....possible navigation issues. It's very hard to make a payment without a pay/auth button.

    Extremely dissapointed with WF! Going to talk to my B of A branch about taking over my WF car loan.

    Austin1971 4/22/10 1:51PM

  • Wells Fargo was good back when I had a mortgage with them in the 90s but this merger is a complete disaster. it seems driven by an overriding desire to make things tough on the customer and easy on the bank.

    must be nice. if I ran my business this way I'd be out of work.

    oscar 4/21/10 6:21PM

  • WF has HORRIBLE customer service. After speaking with a customer service rep. and wanting to continue to talk to a supervisor. I was told, "I can transfer you, BUT she will not be able to help you either."
    After being transferred to a supervisor, and told her my situation and what her co-worker had said, she said well he was telling you the truth. She was very disrespectful and rude during the entire conversation. WF is a horrible bank, with ZERO customer service, as a customer you will always be just a number. SAD!

    grl123 4/20/10 12:14PM

  • I went to the Wells Fargo On Brodie lane in Austin texas, and had a woman who send nothing to me, not Hello or Thank you !!! it was in the commercial drive thru. I'm not sure if she even saw me, I was mad I work for a large company who banks with you. It was about 1:45 on Monday the 19th of April. I'm in customer service and I would of fired her a long time ago.

    Anonymous 4/19/10 2:33PM

  • Worse customer service I have ever dealt with. Not one representative can tell me why my account is in the mess it is. Well representative tells me to forget what was sent and not to pay and than the next thing I get in the mail is "How to avoid forclosure"

    me 4/17/10 1:57PM

  • I lost my checkbook. I was reassured my automatic
    bill pay would transfer to my new account number.
    All bills were paid but my mortgage. My credit was ruined. All I need is a letter from Wells Fargo explaining the error to my mortgage company.
    Wells Fargo has declined to help my. I have banked with Wells Fargo for 25 years and now I really regret it.

    nancy 4/15/10 10:54PM

  • My local branch would not address my need for newer currency for my trip to China. In China, they do not accept crumpled currency. If my bank cannot help me with this, then who?

    I asked for the name and number of someone to whom I could complain. It was given to me. However, despite having left two messages, the gentleman has not had the courtesy of returning my call.
    Anonymous

    carko 4/14/10 2:45PM

  • our representative in marietta GA is still working on her "packet" that was never started until after the closing date. this causing us to have conflicts with somewhere to live, work schedules, and utilities disconnects. I would not recommend dealing with Leslie.

    Anonymous 4/14/10 12:41PM

  • Wells Fargo is screwing over their customers every day. I had the worst customer experience when dealing with them for furniture financing! Their process and billing was extremely confusing, and by design they bank on the fact that the customer is confused and cash in on the interest accrual that happens all at once. Their online payment experience for retail credit payments was especially horrible. Ping me for more info.

    GPT 4/13/10 9:04AM

  • I think Wells Fargo systemtically trys to ensure as many people as possible have a poor credit rating so that borrowing options are limited to high interest lenders such as ... WELLS FARGO! I for one have closed all my acccounts, shared my expeiance far and wide and have actually found many,many others with similar Wells Fargo horror stories.

    Anonymous 4/3/10 9:03AM

  • Never use WF Auto Finance. They will harass you very badly for a day you are overdue on your payment. Any other bank might just give you a call as a friendly reminder but these people will talk to you very badly. I close all services with them.

    Anonymous 3/31/10 9:03PM

  • As a Wells Fargo Customer I am very disappointed in their service, especially their online banking which is seldom accurate or selectively accurate depending on what day you use it !
    I know that other customers have complained about this , but from my own personal experience Wells Fargo has long lost its reputation for honesty and ethical dealings.

    The "Hidden Screen" which some of you may have encountered tellers referring to (in the branch), are a very real way of the Bank holding back information of your "true Balance" so that charges may be levied against you.
    If we were given, real upto date information regarding our balances, we would be able to avoid these charges but wells Fargo are especially adept at this "game" of delay and charge.
    I would encourage people to stop using wells Fargo and banks like them and return to the local savings and Loan.. they seem more honest and definitely a better choice in these days of "bailed out Banks"


    Peter 3/26/10 4:10PM

  • http://www.housingwatch.com/2010/03/16/wells-fargo-just-say-no-to-condo-loans/

    The above link was found when I was trying to research the reason our condo sale in North Myrtle Beach, SC scheduled for (3/22) did not take place. I was told it had something to do with new Fannie Mae Freddie Mac guidelines. Seems it has more to do with Wells Fargo's own rules which required a re-eval on the property after the loan was started by our buyers.
    -----------
    My buyers on our North Myrtle Beach condo were supposed to close yesterday (22nd). Today (23) our realtor called with just this exact Wells Fargo restriction. Our condo has been on the market for 2.5 years and we are taking 100,000 less than 2008 value. For Wells Fargo to do this on contracts with contractual closing dates in this market is an unconscionable practice. I'm told Wells Fargo has to "revalue" all those condominiums and it could be 6-8 weeks for closing to take place. This is wrong at this time, wrong for the housing industry, and wrong for owners and buyers.

    RMC 10 3/26/10 8:16AM

  • Wells Fargo's practice is to go through withdrawls before deposits. As a result, I was dinged $875 at $35 a pop since the end of January even though I was making deposits on a regular basis. Some of my purchases on which I was hit with $35 overdraft fee were for as little as $6.51. Checks have been returned to merchants with whom I do almost daily business. And then they have the GALL to call my home where I tend my 90 year old father and harass him!

    This is theft on WF's part. And it's costing me business and friends.

    CLT in SoCal

    clt4usc 3/11/10 2:43PM

  • wells fargo is the worst what ever they think they are to bad they are still in biz. have to loans with them and every month they put payments on the wrong account and call me looking for payment its harrassment every month we tell them the misstake and get the same stupid answer from them duuuuhhhh they fix it and in 30 days they make the same err so tired of dealing with the idiots that work at your what ever biz you thiink you can't run thank god i only have to deal with you every 30 days

    mitch 2/25/10 3:09PM

  • They call all hours of the day and sometimes back-to-back. They don't ever leave a message or identify who is calling. They are terrible to try and work with.

    Dunner 2/23/10 10:19AM

  • Wells Fargo really seems to be working with a horse and a cart. I am amazed that they can still survive. In today's IT World, Wells Fargo's financial site does not allow people to receive electronic statements, does not allow them to view bills but ofcourse with their huge mouth to eat money allows bills to be paid but how much is your own guess. The paper statement never arrives and if you are lucky you may get a paper statement that has information that is no longer valid or reliable since the payments have already been made.

    Why the Government is not able to flag them for not being "GREEN", everything is on paper.

    Anonymous 2/22/10 10:05AM

  • Here's how Wells Fargo processes your accounts. All expenditures (most expensive to lowest) that way you could get an overdraft fee on a 1$ expenditure), Charges, than deposits. That way if you spent because you were expecting a deposit...it does not count towered the days charges that it was deposited before. Does this really sound like a bank that you want to work with? oh and if you ask them for some customer service you get the owners manual. "Thanks for your business!" Heres another trade secret....They are ranking all accounts and trying to improve their national standing by treating the lower ranked accounts with less customer service. "Nice knowing you!" Well heres what I say to the Bank. I'll take a check from work and cash it at safe-way over doing business with you any day. "Dont let the door hit you where the good Lord split ya!" sianara disfuctional bank system. Hello personal value.

    5$interactionfeebeats35$ODfee 2/22/10 8:32AM

  • I have recently had debit card fraud on my account. I was informed the debit card being used was an old card, never assigned to my account and I have never had possession of said card. Wells Fargo allowed trasaction to put my account in the negative balance. I have been without access to my account for 1-2 weeks. No funds to live on since the account is frozen. I have been speaking to several people, each time I have to repeat the information, I have not been ask to fill out paperwork for fraud even though the money was removed from my account. Customer service really leaves lots to be desired and so far there has not been a resolution.

    13yrswithWF 2/17/10 12:10PM

  • I have been on hold waiting to talk to an agent about my mortgage for one hour! Noone should wait that long on the phone for anything.

    redcorn71 2/8/10 3:40PM

  • I contacted Wellsfargo Bank Phone Banker to ask why my debit card was not working and they had no clue of what i was asking.I had to tell them that i also recd some 2 additional ATM/Debit cards in the last several weeks and did not activate them as there was no information and expected that to be some sort of marketing.When i explained all the story to the phone banker the rep was so adamant to get me the correct information and failed to give me the answer why i was sent several ATM/Debit cards with out being asked for and with no prior information the card that is in usage is cancelled/Deactivated.I told that I need to talk to a supervisor and she is no good than the earlier one.She also did not have any information on why my working ATM debit card was deactivated and she went on telling we can activate the new cards and you are good to go .I decided that i will go ahead and cancel my savings an checking accounts with wellsfargo.Horrible Customer support and i feel so sad that i did business with them for several years.They did not even tried to find the information at their end and when i told them that i would like to cancel my accounts i was told that it is my discretion.they dont even stop a customer that had been a loyoal customer to them for several years.So sad.

    Anonymous 2/5/10 3:47PM

  • I have a Wells Fargo account, so was prime target for marketing their "insurance" plan. I politely told the rep that I was not interested in the offer and he proceeded to try to sign me up. He then asked for my birth date. I told him I was not comfortable giving that information over the phone. The rep started giving me attitude, so I hung up.

    anon 1/27/10 6:32AM

  • wells fargo has the worst customer serv ive ever dealt with when i get off the phone with them i feel like ive wasted my time terrible

    madas#@$%% 1/26/10 11:34AM

  • on december 15 2009 i refinanced my wells fargo auto loan thru wells fargo the man handling the paper work told my wife and myself the first payment would be due 1-29-10 but on dec 17 2009 wells fargo drafted out of my account the payment for the old account that was closed i contacted wells fargo on dec 17 regarding this mix up i was told when the payment was posted in 3 business days they would refund the over payment itold them it was not a payment they took it from my account stole the money if they could close my old account open a new one but they didnt stop the draft after 3 days i checked back with wells fargo about the money i was told the money was posted to the new account i told them they could not do that there thievery left my wife with less than 50 dollars to last her and my kids for 10 days after talking to several people one women told me she was going to send a refund and put it in the mail on dec 23 after a week we talked to wells fargo they told us the holidays h ad the mail slowed down after waiting almost amonth we finally got the check jan 18 2010 just over amonth all they did was lie to us the check was filled out on dec 23 2009 but wasnt mailed until jan 13 2010 according to customer it was mailed on dec 23 jan 8 butin reality it was mailed jan 13 lip serv is not customer serv i cant wait to be done with wells fargo they have the worst customer serv by far wells fargo ruined christmas 2009

    Anonymous 1/26/10 11:23AM

  • My horror has been with Wells Fargo Three-Step Refiance System. Three months into the process and I can atest to some of the complaints mention. No acountability. When I try to get status, no one seems to know.I get voice mails greetings that begin with the statement that "due to the high call volume..". Nobody returns calls. The rep I was dealing with uses her voice mail greeting to mention the one hour window in which she will return calls. Never a call back. I leave voice mail, I send emails. I call and ask for a supervisor, I get another number to call. What a joke.



    Anonymous 1/25/10 2:31PM

  • my experience with WF home morgage customer service is most unsatisfactory.
    How comes faxs are never recieved by the bank, even after 5 attempts ( every transaction reports correct transmission!). It takes more than 5 month to upade new statement in the system and customer service best answer call next month or "you know it takes time...". Well it does not take too much time for WF to ask "whereare money, your payment is due".
    WF is just disgusting....

    abc 1/25/10 1:17PM

  • Wells Fargo is GARBAGE! I financed a mattress through them from last year. I made the mistake of switching bank accounts and not updating that on their pathetic website www.wellsfargofinancial.com. This site doesn't even show you a payoff amount or your minimum due, I have to call each time and ask. Hold times are ridiculous and their staff is miserable and rude EVERYTIME...So my payment of $50 bounced and they called me seven times on a Saturday, beginning at 7am and continued for the next four days! Then they text message me with URGENT MESSAGE, PLEASE CALL ASAP. I certainly did not authorize anyone from Wells Fargo to text message me with updates since that costs money in which I have to pay, not them. Luckily enough, I now have the funds a few days later to pay it off in full...What a GREAT feeling to pay this off and not have to deal with such ignorant, miserable jerks! My advice to anyone researching WF before dealing them, DO NOT GET A LOAN WITH WELLS FARGO, IT'S NOT WORTH IT! GOODBYE WELLS FARGO, KISS MY BUMPER!

    WellsFargoHater 1/21/10 5:39PM

  • Bad customer service from store manager Cory Shafer in Indianapolis. Very tricky tacticts to sell you AAA type service for more than $300. They will zip thru the paperwork you will sign it without noticing. Buyers be ware.

    fardo 1/21/10 5:16PM

  • terrible customer service when we were in middle of refinancing. people dropping the ball and not following up and when we called we were transferred to 5 different people.

    Anonymous 1/13/10 1:08PM

  • I have applied for a loan and it is with the underwrirters who are complete idiots. My dealine for closing has passed I am risking losing my deposit and the house which is extremely modest in price. I have had demands for my December bank statment on the third week of December. Then I got told pape 1-3 of my Savings statement was missing and page 4 of my checking is missing . My bank statement is four pages, page 1-3 is checking and page 4 is savings. Then they tell me they can not find my retirement pay deposited in my account after I suppled it twice and my bank sent it directly to them. Turns out they were looking for the gross amount and did not recognize it would be a net figure deposited in my checking. Now they are demanding I clarify why the amount is different!! Also they want a gift letter form my Husband for paying his part of a jointly owned car.And it goes on and on like this. PLEASE WAKE ME UP THIS IS A NIGTMARE!!!!!!!

    CFORBES 1/6/10 10:06AM

  • I am a receptionist for a large company, and someone from this company calls several times a week, asking for a person that does not work here. I have informed each caller of this fact, and yet almost every day, a call comes. Today, I politely asked the caller to remove this number from their files, as it is obviously wrong. The caller hung up on me in mid sentence. How very unprofessional. And I bet I'll get another call tomorrow.

    Anonymous 1/4/10 8:44AM

  • I give Wells Fargo a "Terrible" for holiday spirit (and general fairness). My account history was flawless until last week when I bounced a check. It was my fault - I'll take the hit. However, the combination of some smaller transactions already in the system and deducting the OD fees, it ballooned into $245. I had everything covered the next day. I called and asked very nicely if they could waive some of the fees, because $245 is excessive and goes far beyond the expense of covering my account for a day. I got a series of polite people telling me "No. The computer won't let me. That's just our policy." Well, now I have this nagging sense of injustice and I am venturing online to express my dissatisfaction until that feeling has been assuaged. Thanks for reading.

    quart 12/21/09 2:36PM

  • I agree with all the negative comments posted here. WFB customer service completely sucks. No accountability and there's no callback from anyone after messages have been left. Frequent mistakes in terms of fees applied to accounts and different answers from different people on the same questions. Complete INCOMPETENCE !
    They get a grade of F !

    Bubba_23 12/17/09 4:48PM

  • Absolutely awful! The worst experience I've had with them in 20 years. You can't find anyone with any decision making authority. I called the San Bruno branch six times and each time the person assured me they would call me back the next day. Never happened..No follow up. And when I called the customer service line they referred me back to the branch. No accountability. The Branch changes staff continually! No personal banking experience whatsoever.

    Anonymous 12/9/09 4:48PM

  • It is interesting to see a Wells Fargo employee try to polish feces. Wells Fargo simply sucks. About five years ago, I received a notice that I did not have enough flood insurance. I had enough, the homeowners and flood amount did not match, I raised the flood insurance to match the homeowners and I could have just as easily reduced the homeowners to the amount of the flood insurance level. Well, let us see the Wells Fargo try to Polish this turd. It was urgent and I was told to fax in proof of coverage. I did so. A day later I asked if they had received the fax. In my employment I have had to send faxes to Physicians, Attorney's, the Court, and Banks. It is customary to verify receipt of an important fax by telephone. I was told it took up to 48 hours to acknowledge the fax. It was NEVER acknowledged. I asked for the overnight address. After making a complaint to the comptroller of currency I was provided an overnight address to which I overnighted the document by FedEx and required Wells Fargo to sign. That chapter was over. Five years later I received the same letter. I emailed Wells Fargo asking them for their overnight FedEx drop off location which all banks customarily provide on their correspondence, but not Wells Fargo. The next day Wells Fargo had not responded and said in an email they tried to respond in two business days. I send four letters Friday, one to the comptroller of currency in Texas, Two to the state's U.S. Senators and one to the state's local representative. One week later when they would have been contacted by the Comptroller of Currency and the U.S. Senators and Representative they responded with the overnight drop off location. Wells Fargo sucks, they always will until they fire some people at the TOP. I do not deal with Wells Fargo, I simply make a reasonable request and give me a reasonable amount of time to respond. If they do not, I begin writing letters. Sociopathic entities and personalities are motivated by knowing that behavior "A" leads to consequence "B" Under NO circumstances do I support one red ass cent of my tax dollars going to this morally bankrupt company.

    complainertocomptroller 11/13/09 11:40AM

  • Wells Fargo applied my mortgage payment as a principle payment..even though I used the coupon..but..to rectify the problem, I spent an hour on hold, before hanging up and calling the executive offices..still not resolved..they say by next week...the woman who answered informed she did not have to help me with this, but was doing so because I was so upset...nice..

    bagel98 10/30/09 3:42PM

  • The thieves at Wells Fargo have found a way to boost their bottom line after receiving millions from the government bailout. In my case, I turned in a perfectly maintained Toyota SUV with 33K miles on a 48 month lease. 15K miles less than I paid for. The car was in perfect condition with no nicks, dings, chips, etc. They sent me bill for $900 and said they found scratches on car. After showing pictures, they dropped scratches from damage report but found new damage... a worn tire. I told them to go pound sand. Best remedy is to contact Attorney General in your state and report Wells Fargo's end of lease fraud. Also the newspapers are always interested in reporting consumer rip-offs by thieves.

    angered lease guy 10/19/09 1:22PM

  • Called wells fargo regarding an ATM error message that was received on my wachovia check being deposited into wells fargo atm by my landlord. The agent said she cannot help me because I was not wells fargo member. On asking for a ticket number or direct number for my landlord to call so that we can skip re-telling the problem ... I was told that is not the policy. On being asked if I can rate her help or tell her supervisor about the service I received ... she disconnected me. During the call I was put on multiple holds and none of them silent, even after requesting for silent holds each time.

    Anonymous 10/12/09 1:22PM

  • M wife needed some medical work done, and I called Wells Fargo for some loan options. After talking to 5 diffrent people who didnt really know what was going on, and having to explain to them over and over again, and getting nowhere, I actually decided to go it alone. The diffenitly talk the talk, but really have not learned to walk the walk.
    I will never do business with them ever again. I you have money with them, pull it out and go to someone who actually cares.

    Anonymous 10/7/09 7:13AM

  • I have been a customer for over 10 years, and only recently Wells Fargo has been holding my deposits (from paychecks) for so long that my account overdrafts. I have to start crying on the phone before I can get these fees refunded, even though on the notice that I got 4 days after I deposited saying it was being held said that if I didn't receive the notice on the day of my deposit then all fees would be refunded. This is the worse customer service I have ever experienced, and the people I end up talking to seem like they have nothing more than a script to read and don't actually understand how the bank works.

    quejando1 10/5/09 5:36AM

  • I leased a copier through Wells Fargo 5 years ago (5 year lease non negotiable), it quit working 3 years ago, I found a new copier to lease from another company and they bought out my existing lease with Wells Fargo, we offered to settle and pay balance of remaining lease to W.F. 3 years ago and they said "you can not pay off early must pay month to month...so we have been paying month to month (365.00) we were so excited to be coming to the end of this horrible 5 years.(copier in a storage unit)..only to find out when we contacted them to terminate the lease we had not given them proper 120 days notice!! We are now obligated to another year, it automatically renewed. Let me also state that we have contacted W.F. several times to pay off early and terminate and no one ever told us about the 120-180 day termination notice, nor have we received any notice like most leasing companies provide. Although we did re read the agreement signed 5 years ago and small print states the terms. this is clearly a scam.... they know that a good percentage fall through the cracks like myself. The agent told me when I asked how come you do not send out notices, he said they do in states that it is required!! which leads me to believe this is a racket and they are racking in the big money on this scam!!!! OH and I was told when I turn in the copier that It must be in working order!!!!!!! And it could cost up to several thousand dollars to repair! I plan on meeting with my lawyer in the morning, if anyone is with me we need to band together and get this company on the right track!

    Upset client 9/30/09 6:32PM

  • The customer service at WF is pathetic.

    I had to deposit a check issued by Wachovia in the next city. They told me it will take 15 days to deposit to my account. So I went directly to the Bank of America branch across the street. They deposited the check within 3 minutes, and the amount will be available within 24 hrs.

    By delaying the deposit on customers' account, the bank has been systematically siphoning off the interest for 15 days- quite unscrupulous!!!

    If the bank next doors can deposit within 24 hrs, why does WF take 15 days?

    MRA10 9/4/09 6:03PM

  • I paid off my RV and was told the title would be in my hand in 10 days. After 10 days I put it up for sale and gave up my RV rental space thinking I would get the title any day. After Selling the RV, the title is still not here and when I call WF they can only say I must wait. They can't even tell me if the title was sent in the first place. I am now going up there and closing all of my WF accounts. Now my tax dollars are supporting this.......
    Jeff M

    Jeff 9/1/09 1:54PM

  • Customer service? Thats a joke.

    My company has an account with Wells Fargo, I do not, I understand the thumb print, I can even understand the $5 fee (although since my company has an account I think the fee is BS) but now, I wait in line, tell them I need the thumbprint ink and I'm pulled out of line and have to sit and wait for a manager? I was already running late last week, had to sit, wait for this guy telling me all the trouble I'd save opening an account.
    Guess what? This BS of being pulled out of line to get my thumb print, wasting my time and making me late? ENSURES I will not be getting a Wells Fargo account. My wife and I opened an account at US Bank, you will no longer get my $5, you will no longer waste my time, and you will no longer cause me headaches. I will be telling my friends, family and co-workers to do the same.

    Anonymous 8/25/09 1:03PM

  • Extremely rude and disrespectful employees.

    ihatewellsfargo 8/21/09 11:29PM

  • someone from 816-584-2070 & 866-620-2593 calls my phone number multiple times a day from 8 am to 9 or 10 pm, most of the time will not leave a message when the answering machine picks up. when they do leave a message, they just say call Wells Fargo Auto Finance. If I happen to pick up the phone, they go into this spiel that I owe x amount and want a payment arrangement made up. If I owe this company anything why havent they sent me a bill through the mail. I have been advised by my lawyer to never make any payment arrangements/give out financial info over the phone & to always ask for written documentation. This company has yet to send me written documentation and its been almost a year since they started calling all hours of the day. I work from home as a medical transcriptionist & my husband works 2nd shift, so he's usually sleeping or at work when they call.

    mcmillin 8/13/09 5:42AM

  • Our small church was taken advantage when leasing a printer through this company. We had a lease for 5 years and paid on time. When we decided to go to another printer after the 5 years, Wells Fargo said we had missed the deadline (had to be by certified letter 4 months before the end of the lease), and we would have to pay a full year before we could get out of a lease for equipment that was not working for us. The company never notified us that the lease would automatically be extended by a year, and you would need a magnifying glass to read the fine print from the contract signed 5 years before by people who were no longer in charge of the church. The staff were unreasonable and essentially told us, "Too bad." Don't use this company!

    A loving Church 8/6/09 6:20PM

  • What is wrong with this company? We switched auto insurance carriers, and Wells Fargo is calling us daily telling us they did not receive info. Sent info to them 02/09, 03/09, 04/09, 05/09, 06/09 and still receiving calls daily up to July 7, 2009. The people there are punitive and hateful. Who are these people?

    deb 7/7/09 11:49PM

  • We paid our bill on time on Friday. We were repeatedly harrassed with diffenent numbers for the the bill. Finally, on Tuesday there were no more calls. Yeah right! Received another call. They sure wasted alot of money collecting the amount that was due. You wonder why banks are in the RED. We received 27 calls from Fri to Tues. Days not over. Here is all of the numbers they used this month. Recently changed numbers.
    304-250-3924
    605-226-9444
    800-565-2310
    888-932-3011
    800-642-4720
    858-1025
    951-9864
    407-444-1995
    800-947-5024
    816-584-2070
    888-816-3203

    EMTPLVNPA 6/9/09 8:50PM

  • Never finance your auto with them! I have really good credit and thought my due date was on the 5th. It actually was on the 3rd and 12 hours after the payment date, they would call and HARASS me! I mean, would hang up on me then call back repeatedly. It was ridiculous! I refinanced my auto away from them, closed my checking and savings and will not have anything to do with them.

    Now wiser 5/14/09 1:47PM

  • Wells Fargo has the worst customer service anywhere. They hung up on me twice because I wouldn't sign up for some stupid survey. They actually told me they refused to help me and hung up twice! They SUCK!!! Never do business with them if you can help it

    levydogs 4/3/09 5:06PM

  • Wells Fargo put someone else's bankruptsy on the title work of our home which was unknown until I tried to close on my home. I have no ties to Wells Fargo whatsoever and never will if I can help it. We have been given the runaround more times than I care to mention.
    Our realtors and I have been on the phone, went to a Wells Fargo Branch, e-mailed several different people and no one would help us. It was told it would take 2-3 business days and it has been 11 days! We were scheduled to close on our home and could not because of the error.
    We have a house scheduled to close on a home in Florida just as soon as we close on our house in Michigan. We need resolution in this very frustrating situation

    Sherri Price 3/30/09 12:10PM

  • We have terminated a car lease in November 2008. We continue to receive letters in reference to a $94.00 balance (we do not owe). The letter FROM Wells Fargo has the wrong telephone number PRINTED on the letter to contact the Lease End Dept. After calling MANY NUMBERS we got the right one and have called for 5 days in a row at different times and the recording always says : We are closed for the day, please call back during normal business hours or leave a message." We have left MANY messages. Are they EVER open for business?? Are they going to keep sending this stupid letter with incorrect information??? You cannot blame this POOR CUSTOMER SERVICE on the merger. I will never bank with Wells again.

    homestageconsulting 3/16/09 11:37AM

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  • I have a business and someone stold my act and used it, I had my card canceled and reordered a new one. I have spoke with 3 different people, 2 of them never ordered the card. When I called the 2nd time about my card the gentlemen said sorry I will order your card for sure. Well it's been 2 wks and no card. I just called and man said that card was ordered but never shipped, I think it was just never ordered. This is the 3rd time I ordered my card and now lets see if I get it. Since I have business act. it is really hard not having a card.

    fabster 7/27/10 2:58PM

  • I am writing to say how wonderful Alyssa is. She is a teller at Fountain Hills branch in Arizona. She is kind, thoughtful and capable.

    Anonymous 6/18/10 12:00PM

  • Every single time I have gone to branch the Wells Fargo employees have been very friendly and personable. I just called to ask a simple question and the employee was to the point and friendly and even suggested a program she thought I would be interested in. I was transferred to someone else who quickly set up the program and I didn't even have to ask questions because he was so thorough! :)

    Anonymous 10/24/09 5:43PM

  • At one particular branch I go to on a regular basis they are kind of snobby, stuck up. Overall I like Wells Fargo and have dealt with great people except for this one branch. I don't know if it is because I am white or what but I go in there and feel like I am looked down on. I used to work at a bank and was always very friendly, one of the tips I gave my co workers (when asked by my manager) was to take clues from the customer (ie. man wearing a hat that says something about fishing) Hello Mr. Smith, how are you? I see you enjoy fishing, have you been lately?.....Be personable!

    Anonymous 9/24/09 9:44AM

  • I needed assistance on repeated international funds transfers. The questions were answered quickly, clearly, completely, and cordially.

    tripl99 8/19/09 1:42PM

  • Quick to get through to rep, friendly and informative.

    ranker14 8/5/09 10:37PM

  • THIS NUMBER HELPED SO MUCH! I DIDN'T HAVE TO CONFERENCE IN THE MEMEBER, THE OPERATOR SAID THAT HE COULD ANSWER YES OR NO AS LONG AS I GAVE HIM THE NAME, SOCIAL AND ACCOUNT #
    THIS NUMBER WAS VERY HELPFUL,THANK YOU!!!

    MAGGIE77 3/17/09 4:38PM

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  • i got fired after 15 loyal years when i had to go on an extended medical leave of absence from heart surgery. EFFING worst place to be a customer and employee. you, as a consumer, will always be treated as a number or stat.

    rancid06 7/30/10 11:47PM

  • I'm a customer service agent for Wells - I work in the "online" division. As with ANY company, there is going to be a wide diversity in how capable a person is in handling a situation - it boils down to two things - willingness to learn and communication skills. I'll admit some people fail at both of these miserably. If you get one of them, HANG UP, and try again. Chances are if you're talking to someone that doesn't seem enthusiastic about solving your problem, they're probably doing the minimum they have to do to get by. It's not company policy, it' just a fact of life - a lot of people (and this applies EVERYWHERE people) are *LAZY*. I, for one, take pride in what I do, and go out of my way to get customer's problems solved. By the way - you can apply this same ethic to just about every other company you can think of. There will always be exceptions.

    Anonymous 8/6/09 10:11PM



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