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Wells Fargo

Customer Service Ratings and Comments

Wells Fargo is ranked #101 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 40.02 out of a possible 200. This score rates Wells Fargo customer service and customer support as Disappointing.

NEGATIVE Comments

34 Negative Comments out of 39 Total Comments is 87.18%.

POSITIVE Comments

5 Positive Comments out of 39 Total Comments is 12.82%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • I have been on hold waiting to talk to an agent about my mortgage for one hour! Noone should wait that long on the phone for anything.

    redcorn71 2/8/10 3:40PM

  • I contacted Wellsfargo Bank Phone Banker to ask why my debit card was not working and they had no clue of what i was asking.I had to tell them that i also recd some 2 additional ATM/Debit cards in the last several weeks and did not activate them as there was no information and expected that to be some sort of marketing.When i explained all the story to the phone banker the rep was so adamant to get me the correct information and failed to give me the answer why i was sent several ATM/Debit cards with out being asked for and with no prior information the card that is in usage is cancelled/Deactivated.I told that I need to talk to a supervisor and she is no good than the earlier one.She also did not have any information on why my working ATM debit card was deactivated and she went on telling we can activate the new cards and you are good to go .I decided that i will go ahead and cancel my savings an checking accounts with wellsfargo.Horrible Customer support and i feel so sad that i did business with them for several years.They did not even tried to find the information at their end and when i told them that i would like to cancel my accounts i was told that it is my discretion.they dont even stop a customer that had been a loyoal customer to them for several years.So sad.

    Anonymous 2/5/10 3:47PM

  • I have a Wells Fargo account, so was prime target for marketing their "insurance" plan. I politely told the rep that I was not interested in the offer and he proceeded to try to sign me up. He then asked for my birth date. I told him I was not comfortable giving that information over the phone. The rep started giving me attitude, so I hung up.

    anon 1/27/10 6:32AM

  • wells fargo has the worst customer serv ive ever dealt with when i get off the phone with them i feel like ive wasted my time terrible

    madas#@$%% 1/26/10 11:34AM

  • on december 15 2009 i refinanced my wells fargo auto loan thru wells fargo the man handling the paper work told my wife and myself the first payment would be due 1-29-10 but on dec 17 2009 wells fargo drafted out of my account the payment for the old account that was closed i contacted wells fargo on dec 17 regarding this mix up i was told when the payment was posted in 3 business days they would refund the over payment itold them it was not a payment they took it from my account stole the money if they could close my old account open a new one but they didnt stop the draft after 3 days i checked back with wells fargo about the money i was told the money was posted to the new account i told them they could not do that there thievery left my wife with less than 50 dollars to last her and my kids for 10 days after talking to several people one women told me she was going to send a refund and put it in the mail on dec 23 after a week we talked to wells fargo they told us the holidays h ad the mail slowed down after waiting almost amonth we finally got the check jan 18 2010 just over amonth all they did was lie to us the check was filled out on dec 23 2009 but wasnt mailed until jan 13 2010 according to customer it was mailed on dec 23 jan 8 butin reality it was mailed jan 13 lip serv is not customer serv i cant wait to be done with wells fargo they have the worst customer serv by far wells fargo ruined christmas 2009

    Anonymous 1/26/10 11:23AM

  • My horror has been with Wells Fargo Three-Step Refiance System. Three months into the process and I can atest to some of the complaints mention. No acountability. When I try to get status, no one seems to know.I get voice mails greetings that begin with the statement that "due to the high call volume..". Nobody returns calls. The rep I was dealing with uses her voice mail greeting to mention the one hour window in which she will return calls. Never a call back. I leave voice mail, I send emails. I call and ask for a supervisor, I get another number to call. What a joke.



    Anonymous 1/25/10 2:31PM

  • my experience with WF home morgage customer service is most unsatisfactory.
    How comes faxs are never recieved by the bank, even after 5 attempts ( every transaction reports correct transmission!). It takes more than 5 month to upade new statement in the system and customer service best answer call next month or "you know it takes time...". Well it does not take too much time for WF to ask "whereare money, your payment is due".
    WF is just disgusting....

    abc 1/25/10 1:17PM

  • Wells Fargo is GARBAGE! I financed a mattress through them from last year. I made the mistake of switching bank accounts and not updating that on their pathetic website www.wellsfargofinancial.com. This site doesn't even show you a payoff amount or your minimum due, I have to call each time and ask. Hold times are ridiculous and their staff is miserable and rude EVERYTIME...So my payment of $50 bounced and they called me seven times on a Saturday, beginning at 7am and continued for the next four days! Then they text message me with URGENT MESSAGE, PLEASE CALL ASAP. I certainly did not authorize anyone from Wells Fargo to text message me with updates since that costs money in which I have to pay, not them. Luckily enough, I now have the funds a few days later to pay it off in full...What a GREAT feeling to pay this off and not have to deal with such ignorant, miserable jerks! My advice to anyone researching WF before dealing them, DO NOT GET A LOAN WITH WELLS FARGO, IT'S NOT WORTH IT! GOODBYE WELLS FARGO, KISS MY BUMPER!

    WellsFargoHater 1/21/10 5:39PM

  • Bad customer service from store manager Cory Shafer in Indianapolis. Very tricky tacticts to sell you AAA type service for more than $300. They will zip thru the paperwork you will sign it without noticing. Buyers be ware.

    fardo 1/21/10 5:16PM

  • terrible customer service when we were in middle of refinancing. people dropping the ball and not following up and when we called we were transferred to 5 different people.

    Anonymous 1/13/10 1:08PM

  • I have applied for a loan and it is with the underwrirters who are complete idiots. My dealine for closing has passed I am risking losing my deposit and the house which is extremely modest in price. I have had demands for my December bank statment on the third week of December. Then I got told pape 1-3 of my Savings statement was missing and page 4 of my checking is missing . My bank statement is four pages, page 1-3 is checking and page 4 is savings. Then they tell me they can not find my retirement pay deposited in my account after I suppled it twice and my bank sent it directly to them. Turns out they were looking for the gross amount and did not recognize it would be a net figure deposited in my checking. Now they are demanding I clarify why the amount is different!! Also they want a gift letter form my Husband for paying his part of a jointly owned car.And it goes on and on like this. PLEASE WAKE ME UP THIS IS A NIGTMARE!!!!!!!

    CFORBES 1/6/10 10:06AM

  • I am a receptionist for a large company, and someone from this company calls several times a week, asking for a person that does not work here. I have informed each caller of this fact, and yet almost every day, a call comes. Today, I politely asked the caller to remove this number from their files, as it is obviously wrong. The caller hung up on me in mid sentence. How very unprofessional. And I bet I'll get another call tomorrow.

    Anonymous 1/4/10 8:44AM

  • I give Wells Fargo a "Terrible" for holiday spirit (and general fairness). My account history was flawless until last week when I bounced a check. It was my fault - I'll take the hit. However, the combination of some smaller transactions already in the system and deducting the OD fees, it ballooned into $245. I had everything covered the next day. I called and asked very nicely if they could waive some of the fees, because $245 is excessive and goes far beyond the expense of covering my account for a day. I got a series of polite people telling me "No. The computer won't let me. That's just our policy." Well, now I have this nagging sense of injustice and I am venturing online to express my dissatisfaction until that feeling has been assuaged. Thanks for reading.

    quart 12/21/09 2:36PM

  • I agree with all the negative comments posted here. WFB customer service completely sucks. No accountability and there's no callback from anyone after messages have been left. Frequent mistakes in terms of fees applied to accounts and different answers from different people on the same questions. Complete INCOMPETENCE !
    They get a grade of F !

    Bubba_23 12/17/09 4:48PM

  • Absolutely awful! The worst experience I've had with them in 20 years. You can't find anyone with any decision making authority. I called the San Bruno branch six times and each time the person assured me they would call me back the next day. Never happened..No follow up. And when I called the customer service line they referred me back to the branch. No accountability. The Branch changes staff continually! No personal banking experience whatsoever.

    Anonymous 12/9/09 4:48PM

  • It is interesting to see a Wells Fargo employee try to polish feces. Wells Fargo simply sucks. About five years ago, I received a notice that I did not have enough flood insurance. I had enough, the homeowners and flood amount did not match, I raised the flood insurance to match the homeowners and I could have just as easily reduced the homeowners to the amount of the flood insurance level. Well, let us see the Wells Fargo try to Polish this turd. It was urgent and I was told to fax in proof of coverage. I did so. A day later I asked if they had received the fax. In my employment I have had to send faxes to Physicians, Attorney's, the Court, and Banks. It is customary to verify receipt of an important fax by telephone. I was told it took up to 48 hours to acknowledge the fax. It was NEVER acknowledged. I asked for the overnight address. After making a complaint to the comptroller of currency I was provided an overnight address to which I overnighted the document by FedEx and required Wells Fargo to sign. That chapter was over. Five years later I received the same letter. I emailed Wells Fargo asking them for their overnight FedEx drop off location which all banks customarily provide on their correspondence, but not Wells Fargo. The next day Wells Fargo had not responded and said in an email they tried to respond in two business days. I send four letters Friday, one to the comptroller of currency in Texas, Two to the state's U.S. Senators and one to the state's local representative. One week later when they would have been contacted by the Comptroller of Currency and the U.S. Senators and Representative they responded with the overnight drop off location. Wells Fargo sucks, they always will until they fire some people at the TOP. I do not deal with Wells Fargo, I simply make a reasonable request and give me a reasonable amount of time to respond. If they do not, I begin writing letters. Sociopathic entities and personalities are motivated by knowing that behavior "A" leads to consequence "B" Under NO circumstances do I support one red ass cent of my tax dollars going to this morally bankrupt company.

    complainertocomptroller 11/13/09 11:40AM

  • Wells Fargo applied my mortgage payment as a principle payment..even though I used the coupon..but..to rectify the problem, I spent an hour on hold, before hanging up and calling the executive offices..still not resolved..they say by next week...the woman who answered informed she did not have to help me with this, but was doing so because I was so upset...nice..

    bagel98 10/30/09 3:42PM

  • The thieves at Wells Fargo have found a way to boost their bottom line after receiving millions from the government bailout. In my case, I turned in a perfectly maintained Toyota SUV with 33K miles on a 48 month lease. 15K miles less than I paid for. The car was in perfect condition with no nicks, dings, chips, etc. They sent me bill for $900 and said they found scratches on car. After showing pictures, they dropped scratches from damage report but found new damage... a worn tire. I told them to go pound sand. Best remedy is to contact Attorney General in your state and report Wells Fargo's end of lease fraud. Also the newspapers are always interested in reporting consumer rip-offs by thieves.

    angered lease guy 10/19/09 1:22PM

  • Called wells fargo regarding an ATM error message that was received on my wachovia check being deposited into wells fargo atm by my landlord. The agent said she cannot help me because I was not wells fargo member. On asking for a ticket number or direct number for my landlord to call so that we can skip re-telling the problem ... I was told that is not the policy. On being asked if I can rate her help or tell her supervisor about the service I received ... she disconnected me. During the call I was put on multiple holds and none of them silent, even after requesting for silent holds each time.

    Anonymous 10/12/09 1:22PM

  • M wife needed some medical work done, and I called Wells Fargo for some loan options. After talking to 5 diffrent people who didnt really know what was going on, and having to explain to them over and over again, and getting nowhere, I actually decided to go it alone. The diffenitly talk the talk, but really have not learned to walk the walk.
    I will never do business with them ever again. I you have money with them, pull it out and go to someone who actually cares.

    Anonymous 10/7/09 7:13AM

  • I have been a customer for over 10 years, and only recently Wells Fargo has been holding my deposits (from paychecks) for so long that my account overdrafts. I have to start crying on the phone before I can get these fees refunded, even though on the notice that I got 4 days after I deposited saying it was being held said that if I didn't receive the notice on the day of my deposit then all fees would be refunded. This is the worse customer service I have ever experienced, and the people I end up talking to seem like they have nothing more than a script to read and don't actually understand how the bank works.

    quejando1 10/5/09 5:36AM

  • I leased a copier through Wells Fargo 5 years ago (5 year lease non negotiable), it quit working 3 years ago, I found a new copier to lease from another company and they bought out my existing lease with Wells Fargo, we offered to settle and pay balance of remaining lease to W.F. 3 years ago and they said "you can not pay off early must pay month to month...so we have been paying month to month (365.00) we were so excited to be coming to the end of this horrible 5 years.(copier in a storage unit)..only to find out when we contacted them to terminate the lease we had not given them proper 120 days notice!! We are now obligated to another year, it automatically renewed. Let me also state that we have contacted W.F. several times to pay off early and terminate and no one ever told us about the 120-180 day termination notice, nor have we received any notice like most leasing companies provide. Although we did re read the agreement signed 5 years ago and small print states the terms. this is clearly a scam.... they know that a good percentage fall through the cracks like myself. The agent told me when I asked how come you do not send out notices, he said they do in states that it is required!! which leads me to believe this is a racket and they are racking in the big money on this scam!!!! OH and I was told when I turn in the copier that It must be in working order!!!!!!! And it could cost up to several thousand dollars to repair! I plan on meeting with my lawyer in the morning, if anyone is with me we need to band together and get this company on the right track!

    Upset client 9/30/09 6:32PM

  • The customer service at WF is pathetic.

    I had to deposit a check issued by Wachovia in the next city. They told me it will take 15 days to deposit to my account. So I went directly to the Bank of America branch across the street. They deposited the check within 3 minutes, and the amount will be available within 24 hrs.

    By delaying the deposit on customers' account, the bank has been systematically siphoning off the interest for 15 days- quite unscrupulous!!!

    If the bank next doors can deposit within 24 hrs, why does WF take 15 days?

    MRA10 9/4/09 6:03PM

  • I paid off my RV and was told the title would be in my hand in 10 days. After 10 days I put it up for sale and gave up my RV rental space thinking I would get the title any day. After Selling the RV, the title is still not here and when I call WF they can only say I must wait. They can't even tell me if the title was sent in the first place. I am now going up there and closing all of my WF accounts. Now my tax dollars are supporting this.......
    Jeff M

    Jeff 9/1/09 1:54PM

  • Customer service? Thats a joke.

    My company has an account with Wells Fargo, I do not, I understand the thumb print, I can even understand the $5 fee (although since my company has an account I think the fee is BS) but now, I wait in line, tell them I need the thumbprint ink and I'm pulled out of line and have to sit and wait for a manager? I was already running late last week, had to sit, wait for this guy telling me all the trouble I'd save opening an account.
    Guess what? This BS of being pulled out of line to get my thumb print, wasting my time and making me late? ENSURES I will not be getting a Wells Fargo account. My wife and I opened an account at US Bank, you will no longer get my $5, you will no longer waste my time, and you will no longer cause me headaches. I will be telling my friends, family and co-workers to do the same.

    Anonymous 8/25/09 1:03PM

  • Extremely rude and disrespectful employees.

    ihatewellsfargo 8/21/09 11:29PM

  • someone from 816-584-2070 & 866-620-2593 calls my phone number multiple times a day from 8 am to 9 or 10 pm, most of the time will not leave a message when the answering machine picks up. when they do leave a message, they just say call Wells Fargo Auto Finance. If I happen to pick up the phone, they go into this spiel that I owe x amount and want a payment arrangement made up. If I owe this company anything why havent they sent me a bill through the mail. I have been advised by my lawyer to never make any payment arrangements/give out financial info over the phone & to always ask for written documentation. This company has yet to send me written documentation and its been almost a year since they started calling all hours of the day. I work from home as a medical transcriptionist & my husband works 2nd shift, so he's usually sleeping or at work when they call.

    mcmillin 8/13/09 5:42AM

  • Our small church was taken advantage when leasing a printer through this company. We had a lease for 5 years and paid on time. When we decided to go to another printer after the 5 years, Wells Fargo said we had missed the deadline (had to be by certified letter 4 months before the end of the lease), and we would have to pay a full year before we could get out of a lease for equipment that was not working for us. The company never notified us that the lease would automatically be extended by a year, and you would need a magnifying glass to read the fine print from the contract signed 5 years before by people who were no longer in charge of the church. The staff were unreasonable and essentially told us, "Too bad." Don't use this company!

    A loving Church 8/6/09 6:20PM

  • What is wrong with this company? We switched auto insurance carriers, and Wells Fargo is calling us daily telling us they did not receive info. Sent info to them 02/09, 03/09, 04/09, 05/09, 06/09 and still receiving calls daily up to July 7, 2009. The people there are punitive and hateful. Who are these people?

    deb 7/7/09 11:49PM

  • We paid our bill on time on Friday. We were repeatedly harrassed with diffenent numbers for the the bill. Finally, on Tuesday there were no more calls. Yeah right! Received another call. They sure wasted alot of money collecting the amount that was due. You wonder why banks are in the RED. We received 27 calls from Fri to Tues. Days not over. Here is all of the numbers they used this month. Recently changed numbers.
    304-250-3924
    605-226-9444
    800-565-2310
    888-932-3011
    800-642-4720
    858-1025
    951-9864
    407-444-1995
    800-947-5024
    816-584-2070
    888-816-3203

    EMTPLVNPA 6/9/09 8:50PM

  • Never finance your auto with them! I have really good credit and thought my due date was on the 5th. It actually was on the 3rd and 12 hours after the payment date, they would call and HARASS me! I mean, would hang up on me then call back repeatedly. It was ridiculous! I refinanced my auto away from them, closed my checking and savings and will not have anything to do with them.

    Now wiser 5/14/09 1:47PM

  • Wells Fargo has the worst customer service anywhere. They hung up on me twice because I wouldn't sign up for some stupid survey. They actually told me they refused to help me and hung up twice! They SUCK!!! Never do business with them if you can help it

    levydogs 4/3/09 5:06PM

  • Wells Fargo put someone else's bankruptsy on the title work of our home which was unknown until I tried to close on my home. I have no ties to Wells Fargo whatsoever and never will if I can help it. We have been given the runaround more times than I care to mention.
    Our realtors and I have been on the phone, went to a Wells Fargo Branch, e-mailed several different people and no one would help us. It was told it would take 2-3 business days and it has been 11 days! We were scheduled to close on our home and could not because of the error.
    We have a house scheduled to close on a home in Florida just as soon as we close on our house in Michigan. We need resolution in this very frustrating situation

    Sherri Price 3/30/09 12:10PM

  • We have terminated a car lease in November 2008. We continue to receive letters in reference to a $94.00 balance (we do not owe). The letter FROM Wells Fargo has the wrong telephone number PRINTED on the letter to contact the Lease End Dept. After calling MANY NUMBERS we got the right one and have called for 5 days in a row at different times and the recording always says : We are closed for the day, please call back during normal business hours or leave a message." We have left MANY messages. Are they EVER open for business?? Are they going to keep sending this stupid letter with incorrect information??? You cannot blame this POOR CUSTOMER SERVICE on the merger. I will never bank with Wells again.

    homestageconsulting 3/16/09 11:37AM

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  • Every single time I have gone to branch the Wells Fargo employees have been very friendly and personable. I just called to ask a simple question and the employee was to the point and friendly and even suggested a program she thought I would be interested in. I was transferred to someone else who quickly set up the program and I didn't even have to ask questions because he was so thorough! :)

    Anonymous 10/24/09 5:43PM

  • At one particular branch I go to on a regular basis they are kind of snobby, stuck up. Overall I like Wells Fargo and have dealt with great people except for this one branch. I don't know if it is because I am white or what but I go in there and feel like I am looked down on. I used to work at a bank and was always very friendly, one of the tips I gave my co workers (when asked by my manager) was to take clues from the customer (ie. man wearing a hat that says something about fishing) Hello Mr. Smith, how are you? I see you enjoy fishing, have you been lately?.....Be personable!

    Anonymous 9/24/09 9:44AM

  • I needed assistance on repeated international funds transfers. The questions were answered quickly, clearly, completely, and cordially.

    tripl99 8/19/09 1:42PM

  • Quick to get through to rep, friendly and informative.

    ranker14 8/5/09 10:37PM

  • THIS NUMBER HELPED SO MUCH! I DIDN'T HAVE TO CONFERENCE IN THE MEMEBER, THE OPERATOR SAID THAT HE COULD ANSWER YES OR NO AS LONG AS I GAVE HIM THE NAME, SOCIAL AND ACCOUNT #
    THIS NUMBER WAS VERY HELPFUL,THANK YOU!!!

    MAGGIE77 3/17/09 4:38PM

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  • I'm a customer service agent for Wells - I work in the "online" division. As with ANY company, there is going to be a wide diversity in how capable a person is in handling a situation - it boils down to two things - willingness to learn and communication skills. I'll admit some people fail at both of these miserably. If you get one of them, HANG UP, and try again. Chances are if you're talking to someone that doesn't seem enthusiastic about solving your problem, they're probably doing the minimum they have to do to get by. It's not company policy, it' just a fact of life - a lot of people (and this applies EVERYWHERE people) are *LAZY*. I, for one, take pride in what I do, and go out of my way to get customer's problems solved. By the way - you can apply this same ethic to just about every other company you can think of. There will always be exceptions.

    Anonymous 8/6/09 10:11PM



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