Wells Fargo Positive Customer Service Ratings - page 2

What most people dont understand is the fact that Wachovia is a part of wellsfargo for a reason. There banking service to the customer might have be excellent however its due to that there business went down. I know there are numerous wachovia customers that miss the same customer service they received from them that it seems wellsfargo is not providing however, it's not always the customer rep's fault. It's due to bank policy and federal law that causes most your issues to feel fraustrated. So please try to remember next you step into your local branch that the person your talking to is doing what they are told to do and say and dont take it out on the middle man. Most people dont realize but working as a agent you dont make a lot of money but its a good and we have to greatful with the way the economy is. However we are not the ones that are taking your money!!!!!!!!!!!

Today i went wellsfargo bank & the lady behind the counter she welcomed me.she is Maurissa in irvington branch,newark,nj.she is so polite & she done an excellent service.i am satisfied

I have been banking at Wells Fargo for the business for over 25 years. Recently, I had a check from a client that was non sufficient funds. The check was also drwn off of Wells Fargo account. A young woman named Aggy offered to cover the check and bill the client. She offered this and I was amazed that someone cared enough to help with the check. I would like to make sure that her supervisor knows what a considerate and competent person she is. Thank you Aggy

Susan Redmon
Chappelle Small Animal Hospital
1601 No. US 287
Fort Collins, Co 80524
970 482-7595

Wells Fargo downtown motor bank Fort Collins Co.

I have never had a problem with Wells Fargo, then again all I've ever had to call them for was to report a lost debit card, but all went smoothly, the customer service was respectful and polite. No complaints.

I've found that Wells Fargo is just like all the other banks - great when things are fine, but woe betide you if you overdraw your account, or fail to make payments.

My branch staff are very helpful and considerate, the call centre staff are helpful but bound by the rules of The Boss class. It's the Boss Class that does not care about us, and that is true of almost any Big Bank.

Overall, I like WF, but only if i can deal with them at branch level.

my car was financed by Wells Fargo 5 years ago and i just want to say when i decide to purchase another vehicle (i pray i'll have the cash and wont have to finance lol), the first financial institution that i'll go to WILL be Wells Fargo...i was approved for financing the day i went in to get a vehicle (CARmax rocks as well BTW!), the APR was decent for my credit rating/condition, they didn't try to talk me into a higher down payment, and after i hit a speed bump 2 years ago (full time college, part time work, late on payments a few months) and they sent for my car, they did work with me and i was able to get my car back and my account back to good standing...anytime i've spoke with anyone in CS, they've always been professional and courteous and very helpful...my only complaint would be that i wish they wouldn't call my house EVERYday, even on Sunday evenings if i'm less than 10 days past due...my last payment was (purposely) 50.00 less and they worked my last nerve until i paid it (at 17 days past due)...i have less than 1600.00 to pay on this car so they can be sure that i WILL pay this loan off :)

I have been banking with Wells Fargo since 1996 and have more positive experiences with them than negative. I appreciate those customer service representatives that have treated me with respect and professionalism over the years.

From all the folks that I have dealt with at WF, they have always been professional. I have never had a problem with any of them. i guess it's because I pay my bills on time and don't have to deal with their collectors.

If it wasn't for them I would be in really big trouble. There were so understanding. A1 in my books.

First of all I agree with the incompetence of some employees at Wells Fargo - but isnt that everwhere.
Most of all I get tired of hearing abotu Wells getting a bail out- to state the facts Wachovia applied for the bailout an because of the merger Wells Fargo had to take it. But what no one understands that had the consumers paid back the $ that they spent are their lavish homes and sports cars and designer furniture..or just their credit cards...all of these banks would not have been in crisis. Second of all no one complains about the 10's of millions of $ the banks paid in interest that went back to the taxpayers. I say if you defaulted on ever one credit card with any bank in the last 5 years - you have contributed to the failure of these banks.
Lastly - leave within your means - and if you lose income in your household - change you lifestyle...you cant have it both ways

We have had Wells Fargo Bank for over 5 years. We have never had anything but excellent customer service from them. Always been very happy. We have a checking, savings and mortgage with them. We use online bill pay regularly and I don't understand the comments posted about people not being pleased with their bill pay. We have 2 other banks as well and the Wells Fargo bill pay is the best of all of them!

Wells Fargo is such an awesome bank and really take care of their customers. They are conservative in their lending which makes them a solid investment. I love the people that work there as they are so helpful!

I have a business and someone stold my act and used it, I had my card canceled and reordered a new one. I have spoke with 3 different people, 2 of them never ordered the card. When I called the 2nd time about my card the gentlemen said sorry I will order your card for sure. Well it's been 2 wks and no card. I just called and man said that card was ordered but never shipped, I think it was just never ordered. This is the 3rd time I ordered my card and now lets see if I get it. Since I have business act. it is really hard not having a card.

I am writing to say how wonderful Alyssa is. She is a teller at Fountain Hills branch in Arizona. She is kind, thoughtful and capable.

Every single time I have gone to branch the Wells Fargo employees have been very friendly and personable. I just called to ask a simple question and the employee was to the point and friendly and even suggested a program she thought I would be interested in. I was transferred to someone else who quickly set up the program and I didn't even have to ask questions because he was so thorough! :)

At one particular branch I go to on a regular basis they are kind of snobby, stuck up. Overall I like Wells Fargo and have dealt with great people except for this one branch. I don't know if it is because I am white or what but I go in there and feel like I am looked down on. I used to work at a bank and was always very friendly, one of the tips I gave my co workers (when asked by my manager) was to take clues from the customer (ie. man wearing a hat that says something about fishing) Hello Mr. Smith, how are you? I see you enjoy fishing, have you been lately?.....Be personable!

I needed assistance on repeated international funds transfers. The questions were answered quickly, clearly, completely, and cordially.

Quick to get through to rep, friendly and informative.

THIS NUMBER HELPED SO MUCH! I DIDN'T HAVE TO CONFERENCE IN THE MEMEBER, THE OPERATOR SAID THAT HE COULD ANSWER YES OR NO AS LONG AS I GAVE HIM THE NAME, SOCIAL AND ACCOUNT #
THIS NUMBER WAS VERY HELPFUL,THANK YOU!!!