Whirlpool Positive Customer Service Ratings - page 3

I have purchased washing machine last year on 18 april 2010 with two year warranty today I register complaint with one of their executive that wash tub is not working they told me that if we find any pin or coin etc in the machine they will charge Rs.100/- with me due to mishandling of machine. But when i purchase the machine there is no such intimation and if we have any trouble during 2 years they have to provide the free of cost service. Even I ask them to give me the contact number of senior person so that I can talk them in this regard first they refuses to give me the number when I insist they told me that supervisor will call you back but around two hours ago no phone call received by them... Before this I have Kelvinator washing machine and during warranty no problem is creating by them as Whirlpool did I am very disappointed while knowing that why should we pay Rs.100/- for service it is also in the warranty period

I have read all the negative comments about whirlpools service and lack of response to complaints and fortunately my experience has been different. I purchased a Duet washer and dryer last year and 3 months past warranty the washer motor board went. Needless to say I was upset. So much money for such poor quality. After much searching on the web I found several email listings for corporate execs (Not an easy thing to do) and wrote a letter expressing my disappointment with their product quality and sent it off. Within 36 hrs I received a phone call from the executive assistant to Jeff Fettig (CEO of Whirlpool)with an offer to pay half my repair bill. Considering it was out of warranty and they had no real obligation to pay anything I thought that was pretty terrific. So I have to give Whirlpool an A for their response and resolution of the issue even though it shouldn't have happened in the first place.

I just contacted Whirlpool about a serious issue I was having with my propane water heater. I was informed that an upgrade thermostat kit was available at no cost and one be promptly shipped ... To my amazement, the kit arrived within 24 hours ... the installation instructions were easy to follow and the heater now works like new ... Whirlpool's phone service was friendly, informative and infinitely better than any response that I've ever recieved from any other company or service. Thanks, Whirlpool ... you've restored my faith in appliance companies.

One thing I can say about Whirlpool is there call centers are based her in the good'ole USA. There representatives read, write and speak English fluently. When it comes to appliance companies, let's see which company helps you when your out of warranty, it isn't going to be LG,GE,Frigidaire or any other appliance company. Even if your 6 months out of warranty, WP will still pay for parts and labor, and if you own one of the more upper class brands such as Kitchenaid,Jennair or Maytag they will cover parts and labor up to 1 year out of warranty. Now let's see if your foreign brands will do that!

I recently had a problem with a my refrigerator when it stopped cooling. It's now about 4 years old, so I do understand that after 4 years of continuous use, it's OK for something to stop working, it's life! I called Whirlpool and was extremely satisfied with the support I received! I was assisted by a rep in TN, who gave me wonderful service! I was not able to work out having a tech to my home until 3 days after it started working, but again, thats understandable (I don't expect people to stop everything and come rushing to my aid) I did have to pay for the service, as it was my fault for not purchasing an extended warranty, but seeing as I bought the appliance, it is MY responsibility to pay for any repairs. Overall, I'm extremely happy with the support I received!

Very good information on this site. Got me right to the person who could help me. She (Whirlpool customer service) was helpful and professional and directed me to the proper places to identify my appliances so I could order parts. When I complained of the cost, she gave me a discount. She did not speak with a foreign accent, leading me to believe that support was stateside.

We have a Whirlpool refrigerator, range, and microwave. The refrigerator and range have been trouble-free, except for two broken knobs on the rangd. Cheap.

The Microwave required recall maintenance, which was done by a service tech in our home. This was about 5 years ago, and it has been trouble-free since.